Author: Joe Daniels

Comparison
2 Easier to Use Chameleon Alternatives to Improve your Onboarding
October 18, 2019

Onboarding your users shouldn’t be a chore. In fact, it should be quite easy. But onboarding tools like Chameleon are fairly hard to use. That’s why we recommend looking at these Chameleon alternatives. The two Chameleon alternatives we’re going to look at are Userpilot and Appcues. We’ve chosen these two tools in particular because both offer the same functionality as Chameleon, but are far easier to get up and running. We’re...

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Comparison
The 3 Best Inline Manual Alternatives for 2021
October 18, 2019

Today we’re going to take a look at 3 Inline Manual alternatives that will help you increase feature engagement. While Inline Manual is a good onboarding tool, it lacks a lot of features that will help you activate your users. We’re going to look at these 3 Inline Manual alternatives: Userpilot Appcues Pendo Each of these suits different use cases, so we’re going to explore what each product offers, why you should choose them, and how...

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User Onboarding
Contextual Onboarding: What is it, and Why Should I Care?
October 10, 2019

We talk a lot about contextual onboarding here at Userpilot, but we realized that a lot of you might not quite understand what it is. This article is going to tell everything you need to know about contextual onboarding: What is it? Why do you need it? How do you add it into your product? We’ll also share some of the best contextual onboarding examples along the way. What is contextual onboarding? If we had to describe contextual...

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User Onboarding
5 Inspiring Interactive Walkthroughs To Improve Onboarding
October 2, 2019

Successfully onboarding your users is a fine art. As we’re about to see from these 5 examples of interactive walkthroughs, engaging your users from the start is essential. In this article, we’re going to take a deep dive into 5 products that get their onboarding right. Each of these products uses interactive walkthroughs to guide their users all the way to product activation. You’ll be able to take some of the techniques used in these...

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Product
Drive Adoption with these Major and Minor Release Notes Examples
September 27, 2019

If there’s one thing SaaS companies need to be good at, it’s launching new features or products. As you’re about to see from these major and minor release notes examples, some of them are brilliant at it. But a lot of SaaS companies get the building and shipping part right, then struggle when it comes to actually driving adoption. Release notes can be a bit of a pain to get right. That’s why I thought I’d write this guide on how you can...

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Comparison
The 3 Best Intercom Product Tours Alternatives to Scale Onboarding
September 17, 2019

A lot of people ask if there are any Intercom Product Tours alternatives worth taking a look at. As it turns out, there are a few alternatives that can help you scale up your onboarding. Some of these products will suit you and your organization better than others — we’re here to help you figure out which is the best fit. The Three Intercom Product Tours Alternatives We'll Be Looking At: UserpilotChameleonAppcues Each of these...

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Good UX Inspiration
UX Writing Best Practices for Product Adoption & Onboarding
September 12, 2019

I recently wrote about some of the most common UX writing mistakes that I see SaaS companies make. This time, I wanted to share some UX writing best practices. Now, there are quite a lot of UX writing best practices that I could share with you, but I know you probably don’t have the time to read a whole book on the subject. That’s why I’ve decided to focus on best practices that will improve product adoption and onboarding. Use these...

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Good UX Inspiration
The Most Common UX Writing Mistakes (And How To Avoid Them)
September 9, 2019

Recently, more and more SaaS companies have started to see the value in great UX writing. The copy that you use in your product (often referred to as “microcopy”) can have a dramatic effect on your users. We're going to look at some of the biggest UX writing mistakes you can make. Great microcopy often goes unnoticed. That’s because it blends so effortlessly with the product. Good UX writing can drastically improve user adoption, feature...

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Customer Success
How your User Adoption Strategy Will Improve LTV and Reduce Churn
August 28, 2019

If I asked you to think of the most important aspects of creating a successful SaaS product, you’ll probably think of solving a need, user onboarding techniques, and the all-important product-market fit. Well, I have another one in mind... Creating the perfect user adoption strategy. It may sound obvious but ensuring that your users fully adopt your product is essential to its success. A great user adoption strategy will help you achieve that...

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Case Studies
How GrowthMentor Drastically Reduced Their Support Tickets by 83% with Userpilot
August 19, 2019

Support tickets and SaaS companies go hand-in-hand, right? At least, that’s what we’re lead to believe. As your business scales up, you start receiving more and more tickets, from more and more people, and it takes up more and more of your time. Sure, you can use different tools to try and automate your tickets, and you can simply hire more Support team members to deal with them. That works. But a much better approach is to reduce the...

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