Author: Joe Daniels

Case Studies
How Userpilot Enabled Troi to Automate their Software Demos & Saved Development Cost
August 14, 2019

Software demos are often seen as a necessary evil by SaaS companies, and the people who buy their products. They’re time-consuming, and they don’t scale well. The more prospects you have booking demos, the more salespeople you need. Plus, they aren’t all that effective when it comes to onboarding your customers. They aren’t going to remember everything you’ve shown them in your demo. When it comes to sitting down with your product,...

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Case Studies
How Userpilot Helped Rocketbots with their Aha! Moment
August 12, 2019

Everybody in the SaaS world knows how important it is to funnel your users towards the Aha! Moment as quickly as possible. Finding the Aha! Moment can mean the difference between a customer that churns, and a customer for life. But it isn’t always easy to show users your Aha! Moment. Rocketbots found that out first-hand. Fortunately, Userpilot helped them to direct their users to their Aha! Moment. In this article, we’re going to...

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How to Achieve Product Adoption in 4 Easy Steps
July 30, 2019

So, you've successfully launched a product and now you're planning to launch a new product within the category. If that's the case. This blog is for you. We're here to give you ideas to help make your product adoption rates skyrocket. If you’ve already achieved product-market fit with your first product, you might think that you can easily achieve it with your new one. Unfortunately, it doesn’t always work like that. If product launches...

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Product \ User Onboarding
The Aha! Moment Guide for Product Onboarding
July 25, 2019

Are your users struggling to find value in your product? Is your activation rate lower than you need it to be? Maybe your users are simply abandoning your product? If any of those are true, then it sounds like you need to find your product's Aha! moment. In this mini-guide, I’m going to explain everything you need to know about the Aha! moment. You’ve probably heard it mentioned before, you might even know what it is. What you might not...

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Growth \ Product
The Ultimate In-App Marketing Guide for Product Marketers in 2020
July 16, 2019

In-app marketing - Everyone's doing it in bits and pieces. This guide will give you a holistic idea of in-app marketing, what to improve and how to attract, acquire and retain more users. Did you know that it's 9x cheaper to retain existing customers as opposed to finding new ones? How about the fact that it's 4x cheaper to upsell to current users? Ultimately, using in-app marketing to retain customers and upsell to your users is a no-brainer. It...

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User Onboarding
6 Tips To Create The Perfect User Onboarding Checklist
June 25, 2019

When it comes to improving product adoption, one of the most effective tools at your disposal is the user onboarding checklist. A great checklist guides your users through various tasks. It helps them identify key features of your product, and it means they start getting value from it right away. Building a checklist is easy. Tools like Userpilot can help you implement one into your product in no time at all. Building a checklist that actually...

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Customer Success \ Growth \ User Onboarding
Customer Onboarding Tools That Take Your Product To The Next Level
June 19, 2019

Customer onboarding is an integral part of any SaaS business, and so we thought we'd share some of the best customer onboarding tools to help you out. First, let's consider the differences between customer onboarding and user onboarding... Customer Onboarding Vs. User Onboarding When people think of onboarding, they often think of the user onboarding side of things. They think of product walkthroughs, tooltips, checklists. This means they often...

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The Top 5 Pendo Competitors in 2021 - Which is the best for your SaaS?
June 18, 2019

If you’re looking for the best Pendo competitors to better suit your needs, then you’ve come to the right place. We dive into the pros and cons of each Pendo alternative here and discuss the kind of use case they’re suited for. The 5 Pendo competitors we looked at were: WalkMe Appcues Gainsight PX Mixpanel Userpilot (Sorry, not sorry!) To start, let’s take a look at Pendo’s strengths and weaknesses... The big question: Pen-do or...

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Improve SaaS Feature Adoption With These 3 Quick Wins
June 6, 2019

Feature adoption is critical to the success of any SaaS product. As a PM, the last thing you want is for your users to completely ignore the features you’ve been slaving over the past few months. But it’s actually even more important than that. You see, a lot of SaaS companies have fairly limited resources. When it comes to product development, you need to spend those resources wisely. That means building features that your users actually use....

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How to Use Feature Discovery to Improve Product Adoption
May 29, 2019

Feature discovery is an important aspect of any SaaS product. It has the power to drastically improve adoption of your product and any new features you release. For some reason, however, a lot of SaaS companies overlook it, or fail to utilize it effectively. In this article, we’re going to take a look at how you can use feature discovery inside your own product. If you apply the principles we cover to your product, then your users will start...

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