UserIQ for Product Adoption: Features, Pricing, and Review
Looking for an effective product adoption tool and wondering if UserIQ is the best option for your SaaS company?
With numerous UserIQ alternatives, it can be challenging to make a final decision.
In this article, we’ll delve into precisely that – helping you determine whether UserIQ is the ideal choice for your product adoption needs. We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process.
Let’s get started!
TL;DR
- UserIQ is a good choice for product adoption and it comes with features such as user segmentation, interactive walkthroughs, tooltips, and onboarding checklist.
- Here are three succinct reasons why you might consider an alternative to UserIQ:
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- Budget Constraints: If you’re operating on a tight budget, alternatives may offer more cost-effective pricing options, making them a better fit for small startups or businesses with limited resources.
- Onboarding Tour Limitations: If you are looking for features like onboarding checklists and more comprehensive product guide functionality, you might consider using a tool like Userpilot.
- No Free Trial: Most SaaS product teams might want to experiment with a tool before swiping a card for it. UserIQ doesn’t offer a free trial so you can’t test it before making a decision.
- If you’re looking for a better option for product adoption, Userpilot exceeds both functionality and value for money compared to UserIQ.
- Ready to see Userpilot in action? Schedule a demo today to explore its powerful product adoption capabilities firsthand.
Looking for a Better Alternative for Product Adoption? Try Userpilot
What is UserIQ?
UserIQ is a customer success platform that helps uncover health insights, predict user hurdles, and simplify account management.
In addition, UserIQ poses features like a customer health dashboard, product intelligence, plays, and in-app engagements such as user onboarding tours. These features help you predict user behavior, act on it, and create winning experiences.
According to online resources, UserIQ, a tool that was widely utilized by many startups to enhance their customer success initiatives, ceased its operations on May 10, 2022. Despite its shutdown, the company’s online presence remains, allowing us to gather information about its features and functionality.
Must have features of product adoption tools
When exploring product adoption tools, look for ones that are user-friendly and integrate well with your existing tech stack. Here’s what you should look out for:
- In-app resource center: A searchable knowledge base with resources like FAQs, video demos, and user manuals can help answer user questions.
- User segmentation: Personalize onboarding experiences by segmenting users based on company size, behavior, roles, and use cases to increase product adoption rates.
- User analytics: Effective user analytics features provide data on user behavior – revealing user activities, popular features, and potential drop-offs in the customer journey.
- Feedback collection: Tools that allow customization of surveys and feedback widgets can help you understand your users’ feelings and guide product improvements.
- Integrations: An ideal product adoption tool should integrate smoothly with other tools and systems in your tech stack, ensuring a cohesive experience and uninterrupted data flow.
UserIQ features for product adoption
UserIQ offers comprehensive features, including VoC (Voice of Customer), NPS (Net Promoter Score), and onboarding tours, to enhance and streamline product adoption.
Here’s how UserIQ helps with product adoption through these features:
- Voice of Customer (VoC) for Collecting User Feedback: UserIQ’s VoC feature allows you to gather direct user feedback. This can include their opinions, suggestions, pain points, and expectations related to your product. Collecting this valuable information gives you insights into user sentiment and preferences.
- Net Promoter Score (NPS) for Measuring User Loyalty: NPS is a valuable metric for assessing user loyalty and satisfaction. UserIQ’s NPS feature allows you to regularly measure NPS scores and track changes over time. A high NPS score indicates strong user advocacy, often correlating with higher adoption rates.
- Effective User Onboarding Tours: Onboarding tours provided by UserIQ guide users through your product step-by-step. They are instrumental in simplifying the onboarding process, ensuring users quickly understand your product’s value and how to use it effectively.
UserIQ’s user segmentation
Customer segmentation is splitting users into groups based on shared characteristics. There are many different ways to segment and define user segments. And tools like UserIQ can help you segment the right way. Here’s how:
- Advanced User Segmentation: UserIQ offers advanced user segmentation capabilities, allowing you to create custom segments using a wide array of in-app behaviors, user data, and demographics. This enables detailed analysis of usage data, including insights like feature engagement based on job roles and NPS score variances in relation to company size.
- Granular Data Analysis: With these powerful segmentation tools, you can dive deep into data points such as login frequency associated with customer health scores. This granularity offers unparalleled insights into user behavior, helping you make informed decisions and refine your product strategy effectively.
UserIQ’s interactive walkthroughs
UserIQ does not offer interactive walkthroughs. You can only create static tours with it.
Building a walkthrough using a dedicated tool like Userpilot is much easier than coding it from scratch. The best walkthrough software on the market is Userpilot.
Where Userpilot excels is through the level of personalization it allows in your walkthroughs. Whatever UI element you want to build, whether it’s a tooltip, a slider, a modal, or anything else, Userpilot will let you do it in just a few clicks.
UserIQ’s tooltips
UserIQ can create tooltips, guiding users to discover untapped features effortlessly.
Even though its functionality for this use case is limited, it still offers some basic features like:
- Creating customized segments for targeted feature tips.
- Delivering branded tooltips to your users in minutes, enhancing their in-app experience, and promoting feature adoption.
Looking for more features? Leverage a no-code tool like Userpilot to create, customize, trigger, and A/B test all the tooltips you want without relying on devs or technical skills. With access to modern templates and great compatibility with your current tech stack.
UserIQ’s onboarding checklist
An onboarding checklist guides users through a SaaS product by creating steps or tasks to complete in order to get to the activation point faster.
While UserIQ has user onboarding tour features, it does not have a comprehensive functionality for building onboarding checklists. You can build an onboarding checklist template quickly and easily without writing any code by using Userpilot.
What are the pros and cons of UserIQ?
UserIQ’s pros
UserIQ aims at improving the health usage of customers on your product. Here’s a list of the amazing features it offers:
- Easy In-App Feedback Collection: UserIQ makes creating micro-surveys within your application easy, enabling you to gather instant feedback from your users. This can be invaluable for understanding user needs and improving your product.
- Customer Health Score Dashboard: UserIQ provides a Customer Health Score dashboard, which helps you assess churn liability. This feature allows you to identify at-risk customers and take action to retain them proactively.
- Onboarding Improvement: UserIQ offers simple walkthroughs that can enhance the onboarding experience for your users.
- Extensive Third-Party Integrations: UserIQ supports a wide range of third-party software integrations, enabling you to centralize your data in one location.
UserIQ’s cons
UserIQ has some great features. However, there are still some loopholes:
- Performance Issues: Bugs and performance issues keep repeating, and the support system is low compared to other tools. There is no availability of a knowledge base documentation on how to use some features.
- Limited UI Patterns: Some of the UI patterns, like hotspots and tooltips, aren’t as functional as users might like. Offers only interactive walkthroughs, known as lanes.
- Doesn’t Support Chrome Extension: Works only in the dashboard and can’t be launched in a Chrome extension.
What do users say about UserIQ?
“Bringing Insights Like We Never Had Before!”, Game changer, simple and easy to use — these and many more phrases are used by UserIQ customers to describe the excellent benefits of the product.
The UserIQ platform is an easy-to-use tool that doesn’t require a lot of time or a dedicated admin to provide value. The customer success team is friendly and attentive and is always willing to assist with any issues we may have. Specifically, the health score dashboard gives us an easy-to-understand overview of the health of our customers but also allows us to drill down using a variety of filters to see specific issues that need to be addressed.
One of the major downsides of UserIQ is the lack of a comprehensive functionality for general product adoption purposes. Here’s a bad review of UserIQ per G2:
UserIQ did a good job for what it is, wasn’t a hard integration to our platform but we ultimately ended up looking for another system.
UserIQ’s pricing
From some observations and per G2, UserIQ has not provided pricing information for this product or service. This is a not-so-good common practice for software sellers and service providers.
3 Reasons why you might need a UserIQ alternative
Here are three succinct reasons why you might consider an alternative to UserIQ:
- Budget Constraints: If you’re operating on a tight budget, alternatives may offer more cost-effective pricing options, making them a better fit for small startups or businesses with limited resources.
- Onboarding Tour Limitations: If you are looking for features like onboarding checklists and more comprehensive product guide functionality, you might consider using a tool like Userpilot.
- No Free Trial: Most SaaS product teams might want to experiment with a tool before swiping a card for it. UserIQ doesn’t offer a free trial so you can’t test it before making a decision.
Userpilot – A better alternative for product adoption
Product adoption is when users become repeat users of your product. It covers the entire journey spanning from the awareness stage to trial signup and finally full-on adoption. As a product growth platform, Userpilot has advanced analytics capabilities for tracking adoption over time.
Here are the Userpilot features that can help you measure and improve product adoption:
- Product analytics: Userpilot lets you create trend reports to track adoption over time by feature or segment, funnel reports that show you which steps of the process most users get stuck on, and integrations with third-party analytics providers so you can sync data between tools.
- Feature engagement: Userpilot’s click-to-track feature tagger lets you see how often a feature is used and by how many people. You’ll also be able to see the top 20 events for a certain time period or create custom events that group multiple features together for clearer insights.
- Feedback collection: Userpilot has a no-code survey builder with 14 templates to choose from. You’ll be able to collect quantitative data like CSAT, CES, or NPS ratings and qualitative feedback on the strongest/weakest parts of your product straight from your users.
- User insights: The Insights dashboard lets you monitor user activity based on which segment they’re in and which company they’re from. You’ll also be able to choose from daily, weekly, and monthly time periods to see if user activity is shifting towards full product adoption over time.
Userpilot’s user segmentation
User segmentation is essential for creating a personalized and contextual onboarding experience. Userpilot can segment users based on demographics, product usage data, NPS scores, and more. You can then trigger flows or filter analytics based on segments.
Here’s an overview of Userpilot’s customer segmentation capabilities:
- Segment conditions: Userpilot lets you form segments by adding different conditions like user data, company data, features and events, etc. You can then use these segments as analytics filters or flow triggers later on.
- Analytics filters: Userpilot’s product analytics and user insights dashboards can be filtered to only display data from specific segments (or companies). This will help you extract insights from certain cohorts and compare how adoption or activation varies from one segment to the next.
- Flow triggers: Userpilot’s audience settings let you trigger flows for specific segments or target users that meet certain conditions. You can combine this with page-specific or event-occurrence triggers to show relevant flows to the right users at the most contextual moments.
- External data: Userpilot integrates with tools like Amplitude, Google Analytics, Mixpanel, and Segment using a one-way integration. This means you can use the data inside Userpilot to build advanced segmentation and trigger contextual experiences. For more advanced use cases, the two-way integration with Hubspot lets you send and receive data, unlocking a full set of use cases.
Userpilot’s interactive walkthroughs
Interactive walkthroughs are better than linear product tours because they let new users learn by doing instead of dumping a ton of information on them all at once. Userpilot’s no-code features let you build advanced interactive walkthroughs and create personalized flows for each segment.
Here are the Userpilot features you can use to create interactive walkthroughs:
- No-code builder: Installing the Userpilot Chrome extension makes it possible to build interactive walkthroughs with zero coding needed. You’ll be able to use every UI pattern — such as modals, slideouts, tooltips, and driven actions — regardless of which plan you’re on.
- Welcome surveys: Userpilot lets you create welcome screens that survey users on what their primary use cases, roles, needs, etc., are. You can create different walkthroughs depending on their responses to ensure that there’s a personalized experience for all.
- Audience settings: The audience settings on Userpilot flows help you trigger or hide walkthroughs from specific users and segments. This makes it possible to create interactive walkthroughs that target a particular segment or trigger a flow when certain conditions are met.
Userpilot’s tooltips
Tooltips are the most straightforward way to offer contextual information to users without interrupting their workflows. Userpilot lets you create tooltips as part of your in-app flows, attach standalone tooltips to individual features, and leverage the power of AI to streamline the process.
Here are the ways you can use Userpilot to create tooltips:
- Tooltip flows: Tooltips are one of the UI elements you can utilize when creating in-app flows. You’ll be able to edit the size, placement, and behavior of your tooltip as needed. You could also toggle the option to continue or dismiss the flow if a tooltip’s element can’t be located.
- Native tooltips: Userpilot spotlights let you create native tooltips that expand when users click on an element or hover over a feature. Since these tooltips are attached to the features rather than specific pages, they’ll show up anywhere that the element is present.
- AI assistance: Userpilot’s AI-powered capabilities help you create better tooltips in less time. You could use the writing assistant to create, shorten, or extend the content of tooltips and leverage automated localization to translate your flow’s tooltips to any of the 32 languages available.
Userpilot’s onboarding checklist
Onboarding checklists help new users learn about a product and reduce their time-to-value (TTV). Userpilot checklists can be created using the no-code builder, used to trigger specific actions, and tracked using the analytics dashboard to gauge overall engagement.
Here’s how you can use Userpilot to create an advanced onboarding checklist:
- No-code builder: Userpilot’s checklist creator lets you edit the content of checklists, add tasks, style icons, and configure the triggers for when your checklist should appear. You’ll also be able to choose from five widget icons (or upload your own) and recolor the widget to match your UI.
- Smart tasks: Checklist tasks can be set to trigger specific actions upon being completed, such as redirecting a user to a different page, launching an in-app flow, or running a custom JavaScript function. You can also set the conditions for when a task and action will be marked as complete.
- Checklist analytics: The Checklists dashboard shows you all relevant metrics. These include the number of live checklists you have, how many views they’ve gotten, and how many have been completed. You can also sort these analytics by segment or time period to identify trends.
What are the pros and cons of Userpilot?
Userpilot pros
As a full-suite digital adoption platform, Userpilot has all the features you need to onboard users, track analytics, and gather feedback from customers without writing a single line of code. Here are a few pros of using Userpilot as your product growth solution:
- No-code builder: Userpilot’s Chrome extension lets you build flows, add UI elements, and tag features without writing a single line of code.
- UI patterns: There are plenty of UI patterns to choose from when using Userpilot, such as hotspots, tooltips, banners, slideouts, modals, and more!
- Startup-friendly: Userpilot’s entry-level plan gives you access to all available UI patterns so you can hit the ground running.
- Walkthroughs and flows: Build engaging interactive walkthroughs and personalized onboarding flows that target specific segments of your user base.
- Self-service support: Build an in-app resource center to help users solve problems, customize its appearance to align it with your brand, and insert various types of content (videos, flows, or chatbots) to keep your customers satisfied.
- A/B testing: Userpilot’s built-in A/B testing capabilities will help you split-test flows, iterate on the best-performing variants, and continually optimize based on user behavior.
- Feedback collection: Userpilot has built-in NPS surveys with its own unified analytics dashboard and response tagging to help you retarget users. There are other survey types to choose from and you can even create your own custom survey.
- Survey templates: There are 14 survey templates to choose from so you can gather feedback on specific features or run customer satisfaction benchmarking surveys like CSAT and CES.
- Advanced analytics: Userpilot lets you analyze product usage data, monitor engagement on all in-app flows, and use the data to create user segments that are based on behaviors instead of demographics.
- Event tracking: Userpilot’s no-code event tracking lets you tag UI interactions (hovers, clicks, or form fills) and group them into a custom event that reflects feature usage.
- Third-party integrations: Userpilot has built-in integrations with tools like Amplitude, Mixpanel, Kissmetrics, Segment, Heap, HubSpot, Intercom, Google Analytics, and Google Tag Manager so you can share data between all the solutions in your tech stack.
Userpilot’s cons
Of course, no tool is perfect and there are a few cons to consider before choosing Userpilot as your user onboarding or product growth solution:
- Employee onboarding: Currently, Userpilot only supports in-app customer onboarding.
- Mobile apps: Userpilot doesn’t have any mobile compatibility which could make it difficult for developers with cross-platform applications to create a consistent user experience for both versions of their product.
- Freemium plan: There’s no freemium Userpilot plan so those bootstrapping their startup and need sub-$100 solutions should consider more affordable onboarding platforms like UserGuiding or Product Fruits.
What do users say about Userpilot?
Most users laud Userpilot for its versatile feature set, ease of use, and responsive support team:
I recently had the pleasure of using Userpilot, and I must say it exceeded all my expectations. As a product manager, I’m always on the lookout for tools that can enhance user onboarding and improve overall user experience. Userpilot not only delivered on these fronts but also went above and beyond with its impressive new features, unparalleled ease of use, and truly exceptional customer support.
What truly sets Userpilot apart is its outstanding customer support. Throughout my journey with Userpilot, the support team has been responsive, knowledgeable, and genuinely dedicated to helping me succeed. Whenever I had a question or encountered an issue, their support team was always there to assist promptly, going above and beyond to ensure my concerns were addressed effectively.
Source: G2.
Of course, other users are also kind enough to share constructive criticism regarding specific features like event tracking filters:
“The filtration while analyzing specific events is a little confusing. Understanding of custom properties and data management configuration could have been more organised.”
Source: G2.
Userpilot’s pricing
Userpilot’s transparent pricing ranges from $249/month on the entry-level end to an Enterprise tier for larger companies.
Furthermore, Userpilot’s entry-level plan includes access to all UI patterns and should include everything that most mid-market SaaS businesses need to get started.
Userpilot has three paid plans to choose from:
- Starter: The entry-level Starter plan starts at $249/month and includes features like segmentation, product analytics, reporting, user engagement, user feedback, and customization.
- Growth: The Growth plan starts at $499/month and includes features like resource centers, advanced event-based triggers, unlimited feature tagging, AI-powered content localization, EU hosting options, and a dedicated customer success manager.
- Enterprise: The Enterprise plan uses custom pricing and includes all the features from Starter + Growth plus custom roles/permissions, access to premium integrations, priority support, custom contract, SLA, SAML SSO, activity logs, security audit and compliance (SOC 2/GDPR).
Conclusion
There you have it.
It should be easier now to make an informed decision whether UserIQ is your go-to option for Product adoption. Ultimately, the best choice will depend on your product and current needs.
If you’re looking for a better alternative to UserIQ for Product adoption, book a Userpilot demo today to experience firsthand how it can enhance your user experience and drive product growth!
Looking for a Better Alternative for product adoption? Try Userpilot
