{"id":109196,"date":"2025-12-05T08:41:12","date_gmt":"2025-12-05T08:41:12","guid":{"rendered":"https:\/\/userpilot.com\/blog\/customer-success-tools-saas\/"},"modified":"2023-05-11T13:09:20","modified_gmt":"2023-05-11T13:09:20","slug":"%e5%ae%a2%e6%88%b7%e6%88%90%e5%8a%9f%e5%b7%a5%e5%85%b7-saas","status":"publish","type":"post","link":"https:\/\/userpilot.com\/blog\/%e5%ae%a2%e6%88%b7%e6%88%90%e5%8a%9f%e5%b7%a5%e5%85%b7-saas\/","title":{"rendered":"18\u4e2a\u6700\u4f73\u5ba2\u6237\u6210\u529f\u5de5\u5177  [In-Depth]"},"content":{"rendered":"<p>\u4e3a\u60a8\u7684SaaS\u5bfb\u627e\u5408\u9002\u7684\u5ba2\u6237\u6210\u529f\u5de5\u5177\uff1f<\/p>\n<p>\u8d8a\u6765\u8d8a\u591a\u7684SaaS\u516c\u53f8\u5f00\u59cb\u610f\u8bc6\u5230CS\u548c<a href=\"https:\/\/userpilot.com\/solutions\/customer-retention-software\" target=\"_blank\" rel=\"noopener noreferrer\">\u7528\u6237\u4fdd\u7559<\/a>\u662f\u591a\u4e48\u91cd\u8981\uff0c\u56e0\u6b64\u4ed6\u4eec\u5728\u8fd9\u65b9\u9762\u6295\u5165\u4e86\u66f4\u591a\u7684\u65f6\u95f4\u548c\u7cbe\u529b\u3002 \u4eca\u5929\u6211\u4eec\u6765\u770b\u770b\u6709\u54ea\u4e9b\u6700\u597d\u7684\u5ba2\u6237\u6210\u529f\u5de5\u5177\uff0c\u5e76\u89e3\u51b3\u5b83\u4eec\u7684\u6240\u6709\u4f18\u70b9\u548c\u7f3a\u70b9\u3002<\/p>\n<p>\u8ba9\u6211\u4eec\u5148\u7b80\u5355\u4ecb\u7ecd\u4e00\u4e0b\uff1a<\/p>\n<h2>\u4ec0\u4e48\u662f\u5ba2\u6237\u6210\u529f\u5de5\u5177\uff1f<\/h2>\n<p>\u4ece\u672c\u8d28\u4e0a\u8bb2\uff0c\u5ba2\u6237\u6210\u529f\u5de5\u5177\uff08SaaS\uff09\u63d0\u4f9b\u4e86\u4e00\u4e2a\u5173\u4e8e\u4f60\u7684\u5ba2\u6237\u7684\u5168\u9762\u7684360\u5ea6\u89c6\u56fe\u3002 \u5b83\u4eec\u4f7f\u4f60\u7684CS\u56e2\u961f\u80fd\u591f\u8bc6\u522b\u54ea\u4e9b\u5ba2\u6237\u5728<a href=\"https:\/\/userpilot.com\/blog\/product-adoption-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u91c7\u7528<\/a>\u4f60\u7684\u4ea7\u54c1\u65f6\u9700\u8981\u66f4\u591a\u7684\u5e2e\u52a9\uff0c\u6216\u8005\u5728\u6574\u4e2a\u5ba2\u6237\u65c5\u7a0b\u4e2d\u53ef\u80fd\u5b58\u5728\u6f5c\u5728\u7684\u6469\u64e6\u70b9\u3002<\/p>\n<p>\u5728\u5b9e\u8df5\u4e2d\uff0c\u8fd9\u610f\u5473\u7740\u5927\u591a\u6570\u5ba2\u6237\u6210\u529f\u8f6f\u4ef6\u5fc5\u987b\u63d0\u4f9b\u4e00\u7cfb\u5217\u4e0d\u540c\u7684\u529f\u80fd\u3002<\/p>\n<h3>\u5ba2\u6237\u6210\u529f\u5de5\u5177\u5c06\u63d0\u4f9b\u7684\u4e00\u4e9b\u529f\u80fd\u662f\uff1a<\/h3>\n<ul>\n<li>\u5ba2\u6237<a href=\"https:\/\/userpilot.com\/blog\/customer-engagement-software-2021\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u53c2\u4e0e<\/a>\u5206\u6790<\/li>\n<li><a href=\"https:\/\/userpilot.com\/blog\/product-usage-analytics-saas\/\">\u4ea7\u54c1\u4f7f\u7528<\/a>\u8ddf\u8e2a<\/li>\n<li>\u5ba2\u6237\u751f\u547d\u5468\u671f\u5206\u6790<\/li>\n<li><a href=\"https:\/\/userpilot.com\/blog\/customer-health-score\/\">\u5065\u5eb7\u8bc4\u5206\u7684<\/a>\u5ba2\u6237\u6570\u636e<\/li>\n<li>\u5ba2\u6237\u4f53\u9a8c\u7684\u6d1e\u5bdf\u529b<\/li>\n<li>\u6536\u96c6\u5ba2\u6237<a href=\"https:\/\/userpilot.com\/blog\/best-customer-feedback-tools-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u53cd\u9988\u610f\u89c1<\/a><\/li>\n<li>\u7528\u6237\u5256\u6790<\/li>\n<li>\u5bf9<a href=\"https:\/\/userpilot.com\/blog\/customer-engagement-software-2021\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u5ba2\u6237\u53c2\u4e0e\u7684<\/a>\u5b9e\u65f6\u6d1e\u5bdf\u529b<\/li>\n<\/ul>\n<h2>\u6700\u597d\u7684\u65e9\u671f\u9636\u6bb5\u5ba2\u6237\u6210\u529f\u5de5\u5177\uff1a<\/h2>\n<ul>\n<li><a href=\"https:\/\/userpilot.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u7528\u6237\u8bd5\u70b9<\/a><\/li>\n<li>\u575a\u51b3\u62e5\u62a4<\/li>\n<li>\u5e2e\u5fd9\u7684\u4eba<\/li>\n<li>\u7535\u5b50\u7f51\u7edc\u7814\u8ba8\u4f1a<\/li>\n<li>\u5deb\u7279\u91cc\u5947<\/li>\n<li>\u4fdd\u7ba1<\/li>\n<li>\u7535\u5b50\u7f51\u7edc\u7814\u8ba8\u4f1a<\/li>\n<\/ul>\n<h2>\u6700\u4f73\u6210\u957f\u9636\u6bb5\u7684\u5ba2\u6237\u6210\u529f\u5de5\u5177\uff1a<\/h2>\n<ul>\n<li>\u89c6\u89c9<\/li>\n<li>\u56fe\u5766\u6208<\/li>\n<li>\u7eb3\u7279\u7f57<\/li>\n<li>\u79cb\u7530<\/li>\n<li>\u5ba2\u6237\u6210\u529f\u7bb1<\/li>\n<li>\u9500\u552e\u673a\u5668<\/li>\n<li>\u806a\u660e\u7684\u5361\u6d1b\u7279<\/li>\n<li>\u4eae\u70b9<\/li>\n<li>\u76c8\u5229\u4f1f\u4e1a\u4fdd\u7559<\/li>\n<li>\u590f\u6d1b\u514b<\/li>\n<li>\u6405\u5c40\u8005<\/li>\n<li>Churnzero<\/li>\n<\/ul>\n<p>\u8ba9\u6211\u4eec\u6f5c\u5165\u5176\u4e2d!<\/p>\n<h2>\u5904\u4e8e\u65e9\u671f\u9636\u6bb5\u7684\u516c\u53f8\u7684\u5ba2\u6237\u6210\u529f\u5de5\u5177\uff1a<\/h2>\n<p>\u5728\u65e9\u671f\u9636\u6bb5\uff0c\u4f60\u5e94\u8be5\u4e13\u6ce8\u4e8e\u901a\u8fc7<a href=\"https:\/\/usersnap.com\/blog\/customer-feedback\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u4e0d\u65ad\u6536\u96c6\u5ba2\u6237\u53cd\u9988<\/a>\u6765\u6539\u5584\u4f60\u7684<a href=\"https:\/\/userpilot.com\/blog\/customer-experience-management\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u5ba2\u6237\u4f53\u9a8c<\/a>\u548c\u4ea7\u54c1\uff0c\u786e\u4fdd\u4f60\u7684\u5ba2\u6237\u6210\u529f\u56e2\u961f\u4e13\u6ce8\u4e8e<a href=\"https:\/\/userpilot.com\/blog\/improve-customer-satisfaction\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u5ba2\u6237\u6ee1\u610f\u5ea6<\/a>\u3002<\/p>\n<h2>1.\u7528\u4e8e\u63a8\u52a8\u5ba2\u6237\u53c2\u4e0e\u7684\u5ba2\u6237\u6210\u529f\u5de5\u5177\uff1a\u7528\u6237\u8bd5\u70b9<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-10017\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2021\/06\/Screenshot-2021-09-28-at-8.35.17-PM-450x213.png\" alt=\"\u5ba2\u6237\u6210\u529f\u5de5\u5177 Userpilot\" width=\"640\" height=\"303\" srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2021\/06\/Screenshot-2021-09-28-at-8.35.17-PM-450x213.png 450w, https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2021\/06\/Screenshot-2021-09-28-at-8.35.17-PM-1024x484.png 1024w, https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2021\/06\/Screenshot-2021-09-28-at-8.35.17-PM-768x363.png 768w, https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2021\/06\/Screenshot-2021-09-28-at-8.35.17-PM-1536x726.png 1536w, https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2021\/06\/Screenshot-2021-09-28-at-8.35.17-PM-2048x968.png 2048w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/><\/p>\n<p>\u867d\u7136<a href=\"https:\/\/userpilot.com\/userpilot-demo\" target=\"_blank\" rel=\"noopener noreferrer\">Userpilot<\/a>\u4e3b\u8981\u7528\u4e8e<a href=\"https:\/\/userpilot.com\/blog\/customer-onboarding-tools-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u5ba2\u6237\u7684\u5165\u804c\u57f9\u8bad<\/a>\uff0c\u4f46\u5b83\u4ecd\u7136\u503c\u5f97\u5728\u8fd9\u4e2a\u540d\u5355\u4e0a\u5360\u6709\u4e00\u5e2d\u4e4b\u5730\u3002 \u5b83\u5e2e\u52a9\u4f60\u7684\u5ba2\u6237\u6210\u529f\u56e2\u961f\u901a\u8fc7\u76ee\u6807\u7684\u5b8c\u6210\u6765\u76d1\u6d4b\u5ba2\u6237\u5982\u4f55\u4f7f\u7528\u4f60\u7684\u4ea7\u54c1\u3002<\/p>\n<p>\u5b83\u7684<a href=\"https:\/\/userpilot.com\/blog\/customer-journey-analytics\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u5206\u6790<\/a>\u529f\u80fd\u4f7f\u4f60\u80fd\u591f\u901a\u8fc7\u5148\u8fdb\u7684\u5ba2\u6237\u7ec6\u5206\u529f\u80fd\u6df1\u5165\u4e86\u89e3\u4e0d\u540c\u7684\u7528\u6237\u7fa4\u3002 \u4f60\u53ef\u4ee5\u770b\u5230\u4e0d\u540c\u7fa4\u4f53\u662f\u5982\u4f55\u53c2\u4e0e\u4f60\u7684\u4ea7\u54c1\u7684\uff0c\u8fd9\u4f7f\u5f97\u5b83\u6210\u4e3aCS\u56e2\u961f\u4ee5\u4e2a\u6027\u5316\u7684\u65b9\u5f0f\u4e3a\u5ba2\u6237\u63d0\u4f9b\u5165\u804c<a href=\"https:\/\/userpilot.com\/blog\/best-onboarding-software-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u57f9\u8bad<\/a>\u7684\u5fc5\u8981<a href=\"https:\/\/userpilot.com\/blog\/best-onboarding-software-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u8f6f\u4ef6<\/a>\u3002<\/p>\n<p>\u7136\u800c\uff0c\u6700\u597d\u7684\u90e8\u5206\u662f\uff0c\u4f60\u7684CS\u56e2\u961f\u968f\u540e\u53ef\u4ee5\u6539\u8fdb\u4f60\u7684<a href=\"https:\/\/userpilot.com\/blog\/in-app-messaging\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u5e94\u7528\u5185\u4fe1\u606f\u4f20\u9012<\/a>\u3002 \u8fd9\u6709\u52a9\u4e8e\u63a8\u52a8<a href=\"https:\/\/userpilot.com\/blog\/customer-engagement-platform\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u53c2\u4e0e<\/a>\uff0c\u5e76\u6700\u7ec8<a href=\"https:\/\/userpilot.com\/blog\/customer-retention-management-software\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u7559\u4f4f<\/a>\u5ba2\u6237\uff0c\u4ece\u800c\u63d0\u9ad8\u5ba2\u6237\u7ec8\u8eab\u4ef7\u503c\u3002<\/p>\n<p>\u4e0d\u4ec5\u5982\u6b64\uff0c\u7531\u4e8eUserpilot\u4e0d\u9700\u8981\u4efb\u4f55\u7f16\u7801\u77e5\u8bc6\uff0c\u4f60\u7684\u5ba2\u6237\u6210\u529f\u56e2\u961f\u5c06\u4e0d\u5fc5\u4f9d\u9760\u4f60\u7e41\u5fd9\u7684\u5f00\u53d1\u56e2\u961f\u6765\u5b9e\u73b0\u4fe1\u606f\u4f20\u9012\uff0c\u4ed6\u4eec\u6240\u9700\u8981\u7684\u53ea\u662f\u4e00\u4e2a\u5ba2\u6237\u6210\u529f\u8f6f\u4ef6\u3002<\/p>\n<p>\u4f60\u4e5f\u53ef\u4ee5\u4f7f\u7528Userpilot\u6765\u6536\u96c6\u7528\u6237\u53cd\u9988\uff0c\u4ee5Net Promoter Score<a href=\"https:\/\/userpilot.com\/blog\/nps-saas-complete-guide\/\" target=\"_blank\" rel=\"noopener noreferrer\">\uff08NPS<\/a>\uff09\u8c03\u67e5\u7684\u5f62\u5f0f\u3002 \u8fd9\u4e3a\u60a8\u7684CS\u56e2\u961f\u63d0\u4f9b\u4e86\u66f4\u591a\u7684\u6570\u636e\uff0c\u4ee5\u5206\u6790\u548c\u91c7\u53d6\u884c\u52a8\u6765\u6539\u5584\u5ba2\u6237\u4f53\u9a8c\u3002<\/p>\n<h3>\u6211\u4eec\u7684\u8bc4\u8bba<\/h3>\n<p>Userpilot\u7684\u6613\u7528\u6027\u548c\u9ad8\u6548\u7684\u7528\u6237\u754c\u9762\u610f\u5473\u7740\u4f60\u7684CS\u56e2\u961f\u53ef\u4ee5\u901a\u8fc7\u50cfUserpilot\u8fd9\u6837\u7684\u5ba2\u6237\u6210\u529f\u5e73\u53f0\uff0c\u5728\u77ed\u65f6\u95f4\u5185\u5f00\u59cb\u5bf9\u6bcf\u4e00\u6b21<a href=\"https:\/\/userpilot.com\/blog\/best-user-onboarding-experience\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u5165\u804c\u4f53\u9a8c<\/a>\u8fdb\u884c\u6539\u8fdb\u3002<\/p>\n<p>\u60f3\u4e86\u89e3\u66f4\u591a\u5173\u4e8eUserpilot\u7684\u4fe1\u606f\uff1f  <a href=\"https:\/\/userpilot.com\/userpilot-demo\" target=\"_blank\" rel=\"noopener noreferrer\">\u4f60\u4eca\u5929\u5c31\u53ef\u4ee5\u901a\u8fc7\u514d\u8d39\u6f14\u793a\u6765\u5f00\u59cb\u3002<\/a><\/p>\n<h2>2.\u8d4b\u4e88CS\u56e2\u961f\u6743\u529b\u7684\u5ba2\u6237\u6210\u529f\u5de5\u5177\uff1a\u91cd\u8981\u7684\u662f<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2021\/06\/vitally-customer-success-tool-450x308.png\" alt=\"\u4f18\u79c0\u7684\u5ba2\u6237\u6210\u529f\u7684\u5de5\u5177\" width=\"450\" height=\"308\"><\/p>\n<p>\u50cfSegment\u3001Calendly\u6216Zapier\u8fd9\u6837\u7684SaaS\u4f01\u4e1a\u90fd\u5728\u4f7f\u7528\uff0c\u96be\u602aVitally\u5fc5\u987b\u5728\u6211\u4eec\u7684\u6700\u4f73\u5ba2\u6237\u6210\u529f\u5de5\u5177\u540d\u5355\u4e0a\u3002<\/p>\n<p><a href=\"https:\/\/www.vitally.io\/\" target=\"_blank\" rel=\"noopener noreferrer\">Vitally<\/a>\u4f7f\u60a8\u7684\u5ba2\u6237\u6210\u529f\u56e2\u961f\u80fd\u591f\u901a\u8fc7<a href=\"https:\/\/userpilot.com\/blog\/product-analytics\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u5206\u6790<\/a>\u3001\u81ea\u52a8\u5316\u548c\u9879\u76ee\u7ba1\u7406\u80fd\u529b\u521b\u9020\u66f4\u597d\u7684<a href=\"https:\/\/userpilot.com\/blog\/customer-experience-management\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u5ba2\u6237\u4f53\u9a8c<\/a>\u3002 \u4e00\u4f53\u5316\u7684\u5de5\u5177\u3002<\/p>\n<p>\u5b83\u662f\u4e3a\u5ba2\u6237\u6210\u529f\u56e2\u961f\u8bbe\u8ba1\u7684\uff0c\u80fd\u591f\u8ddf\u8e2a\u6574\u4e2a<a href=\"https:\/\/userpilot.com\/blog\/customer-lifecycle-marketing-guide\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u5ba2\u6237\u751f\u547d\u5468\u671f<\/a>\u7684\u5ba2\u6237\u53c2\u4e0e\u4e92\u52a8\uff0c\u540c\u65f6\u5173\u6ce8\u6700\u91cd\u8981\u7684\u6307\u6807\u3002<\/p>\n<p>\u5f53\u4f60\u9700\u8981\u8bc6\u522b\u7528\u6237\u4f55\u65f6\u6709<a href=\"https:\/\/userpilot.com\/blog\/reduce-churn-rate\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u6d41\u5931<\/a>\u7684\u98ce\u9669\u5e76\u53ef\u80fd\u9700\u8981\u6210\u529f\u56e2\u961f\u7684\u5e2e\u52a9\u65f6\uff0c\u4f60\u4f1a\u53d1\u73b0\u4ed6\u4eec\u7684\u5ba2\u6237\u5065\u5eb7\u8bc4\u5206\u5f88\u6709\u7528\u3002 \u4f7f\u7528Vitally\uff0c\u4f60\u53ef\u4ee5\u4ece\u4e0d\u540c\u7684\u7b49\u5f0f\u4e2d\u770b\u5230\u4f60\u7684\u5b9e\u65f6\u5ba2\u6237\u5e78\u798f\u6307\u6570\uff0c\u5e76\u4e3a\u4e0d\u540c\u7684<a href=\"https:\/\/userpilot.com\/blog\/customer-segmentation-guide\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u7528\u6237\u7fa4<\/a>\u5b9a\u5236\u6307\u6807\u548c\u6743\u91cd\uff0c\u5f53\u5ba2\u6237\u662f\u4e00\u4e2a\u98ce\u9669\u6216\u673a\u4f1a\u65f6\uff0c\u6839\u636e\u4ed6\u4eec\u7684\u5f97\u5206\uff0c\u83b7\u5f97\u81ea\u52a8\u8b66\u62a5\u3002<\/p>\n<p>Vitally\u96c6\u6210\u4e86\u4e1a\u5185\u6700\u5e38\u7528\u7684\u5de5\u5177\uff0c\u5982Segment\u3001Mixpanel\u3001Slack\u3001Intercom\u548cZendesk\uff0c\u6240\u4ee5\u4f60\u4e0d\u9700\u8981\u62c5\u5fc3\u4ece\u4f60\u5df2\u7ecf\u4f7f\u7528\u7684\u5de5\u5177\u4e2d\u540c\u6b65\u5ba2\u6237\u7684\u6570\u636e\u3002<\/p>\n<h3>\u6211\u4eec\u7684\u8bc4\u8bba<\/h3>\n<p>Vitally\u663e\u7136\u662f\u8003\u8651\u5230\u5ba2\u6237\u6210\u529f\u56e2\u961f\u7684\u9700\u6c42\u800c\u5efa\u7acb\u7684\uff0c\u5b83\u4e0d\u4ec5\u6709\u5229\u4e8e\u6536\u96c6<a href=\"https:\/\/userpilot.com\/blog\/customer-feedback-tools\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u5ba2\u6237\u53cd\u9988<\/a>\uff0c\u800c\u4e14\u8fd8\u80fd\u8ba9\u4f60\u8ddf\u8e2a\u5ba2\u6237\u6210\u529f\uff0c\u5e76\u4e3a\u4f60\u7684\u56e2\u961f\u63d0\u4f9b\u771f\u6b63\u7684\u5ba2\u6237\u751f\u547d\u5468\u671f\u7ba1\u7406\u3002<\/p>\n<h2>3.\u7528\u4e8e\u6559\u80b2\u5ba2\u6237\u7684\u5ba2\u6237\u6210\u529f\u5de5\u5177\uff1aHelpscout<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/images.storychief.com\/account_6827\/cs_tools_helpscout_ab2dcd68c086f8451d609ad4836a02d6_800.png\" alt=\"helpscout\u5ba2\u6237\u6210\u529f\u5de5\u5177\" width=\"800\" height=\"461\"><\/p>\n<p>\u5ba2\u6237<a href=\"https:\/\/userpilot.com\/blog\/customer-education-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u6559\u80b2<\/a>\u662f\u5ba2\u6237\u6210\u529f\u7684\u4e00\u4e2a\u5de8\u5927\u90e8\u5206\u3002 Helpscout\u662f\u4e00\u79cd\u8d1f\u62c5\u5f97\u8d77\u7684\u65b9\u6cd5\u3002<\/p>\n<p>\u4f60\u53ef\u4ee5\u5efa\u7acb\u4e00\u4e2a<a href=\"https:\/\/userpilot.com\/blog\/self-service-software-model\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u81ea\u6211\u670d\u52a1\u7684<\/a> <a href=\"https:\/\/userpilot.com\/blog\/knowledge-base\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u77e5\u8bc6\u5e93<\/a>\uff0c\u4e3a\u6574\u4e2a\u5ba2\u6237\u7fa4\u63d0\u4f9b\u4ed6\u4eec\u6210\u529f\u4f7f\u7528\u4f60\u7684\u4ea7\u54c1\u6240\u9700\u7684\u6240\u6709\u5e2e\u52a9\u548c\u652f\u6301\u3002<\/p>\n<p>\u5982\u679c\u60a8\u7684\u5ba2\u6237\u9700\u8981\u989d\u5916\u7684\u652f\u6301\uff0c\u4ed6\u4eec\u53ef\u4ee5\u4f7f\u7528Helpscout\u7684\u5373\u65f6\u804a\u5929\u548c\u6d88\u606f\u529f\u80fd\uff0c\u4e0e\u60a8\u7684\u652f\u6301\u6216CS\u56e2\u961f\u804a\u5929\u3002<\/p>\n<p>Helpscout\u5ba2\u6237\u6210\u529f\u5e73\u53f0\u7684\u53e6\u4e00\u4e2a\u6574\u6d01\u7684\u529f\u80fd\u662f\u5728\u5ba2\u6237\u4f7f\u7528\u4f60\u7684\u4ea7\u54c1\u65f6\u5411\u4ed6\u4eec\u53d1\u9001\u76ee\u6807\u4fe1\u606f\u3002 \u8fd9\u610f\u5473\u7740\u4f60\u53ef\u4ee5\u4fc3\u4f7f\u4ed6\u4eec\u671d\u7740\u6b63\u786e\u7684\u65b9\u5411\u53d1\u5c55\uff0c\u63d0\u9ad8<a href=\"https:\/\/userpilot.com\/blog\/customer-retention-management\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u5ba2\u6237\u4fdd\u7559\u7387<\/a>\u3002<\/p>\n<p>\u4f60\u53ef\u4ee5\u5c06Helpscout\u8fde\u63a5\u5230\u6240\u6709\u4f60\u559c\u6b22\u7684\u5de5\u5177\u3002 \u670950\u591a\u4e2a\u96c6\u6210\uff0c\u5305\u62ecSlack\u3001Hubspot\u548cSalesforce\u3002<\/p>\n<h3>\u6211\u4eec\u7684\u8bc4\u8bba<\/h3>\n<p>Helpscout\u662f\u4e00\u4e2a\u4f1f\u5927\u7684<a href=\"https:\/\/userpilot.com\/blog\/customer-success-best-practices-to-reduce-churn\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u5ba2\u6237\u6210\u529f\u8f6f\u4ef6<\/a>\uff0c\u5b83\u5e2e\u52a9\u6559\u80b2\u4f60\u7684\u5ba2\u6237\uff0c\u63d0\u9ad8\u5ba2\u6237\u53c2\u4e0e\u5ea6\uff0c\u5e76\u786e\u4fdd\u7528\u6237\u5145\u5206\u5229\u7528\u4f60\u7684\u4ea7\u54c1\u3002<\/p>\n<h2>4.eWebinar &#8211; \u5438\u5f15\u5ba2\u6237\u7684\u7f51\u7edc\u7814\u8ba8\u4f1a\u5de5\u5177<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2021\/06\/eWebinar-analytics-dashboard-450x445.png\" alt=\"\u7f51\u7edc\u7814\u8ba8\u4f1a\u5ba2\u6237\u6210\u529f\u5de5\u5177\" width=\"450\" height=\"445\"><\/p>\n<p>\u60a8\u7684<a href=\"https:\/\/userpilot.com\/blog\/customer-engagement-strategy\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u5ba2\u6237\u53c2\u4e0e\u6218\u7565<\/a>\u5fc5\u987b\u8ba9\u4eba\u611f\u5230\u4eba\u6027\u5316\uff0c\u8fd9\u5c31\u662f<a href=\"https:\/\/ewebinar.com\/features\" target=\"_blank\" rel=\"noopener noreferrer\">eWebinar<\/a>\u5e26\u6765\u7684\u597d\u5904\u3002<\/p>\n<p>\u4ed6\u4eec\u7684\u81ea\u52a8\u7f51\u7edc\u7814\u8ba8\u4f1a\u7ed9\u4f60\u7684\u5ba2\u6237\u5e26\u6765\u4e86\u540c\u6837\u7684\u6b22\u8fce\u6c14\u6c1b\uff0c\u4f46\u6ca1\u6709\u4e3e\u529e\u73b0\u573a\u6d3b\u52a8\u7684\u6240\u6709\u9ebb\u70e6\uff0c\u800c\u4e14\u5e0c\u671b\u4f60\u4e0d\u4f1a\u5728\u6f14\u8bb2\u4e2d\u9047\u5230\u4efb\u4f55\u6280\u672f\u95ee\u9898\u3002<\/p>\n<p>eWebinar\u5728\u4eea\u8868\u76d8\u4e0a\u663e\u793a\u5173\u952e\u6307\u6807\uff0c\u540c\u65f6\u4e5f\u8ba9\u60a8\u5728\u9700\u8981\u65f6\u66f4\u6df1\u5165\u5730\u6316\u6398\u5176\u5206\u6790\u7ed3\u679c\uff0c\u4ece\u800c\u4e3a\u60a8\u63d0\u4f9b\u4e86\u4e24\u5168\u5176\u7f8e\u7684\u65b9\u6cd5\u3002 \u8fd9\u8ba9\u4f60\u5bf9\u5ba2\u6237\u7684\u60c5\u7eea\u6709\u4e00\u4e2a\u9e70\u773c\u548c\u7ec6\u5316\u7684\u770b\u6cd5\uff0c\u5373\u5ba2\u6237\u5bf9\u4f60\u7684\u7f51\u7edc\u7814\u8ba8\u4f1a\u7684\u53cd\u5e94\u5982\u4f55\u3002<\/p>\n<p>\u4f60\u53ef\u4ee5\u770b\u5230\u6709\u591a\u5c11\u573a\u4f1a\u8bae\u88ab\u6d41\u64ad\uff0c\u6ce8\u518c\u8005\u7684\u51fa\u5e2d\u7387\uff0c\u5e73\u5747\u89c2\u770b\u65f6\u95f4\uff0c\u4ee5\u53ca\u6709\u591a\u5927\u6bd4\u4f8b\u7684\u4eba\u89c2\u770b\u5230\u6700\u540e\uff0c\u4ee5\u53ca\u5176\u4ed6\u6709\u7528\u7684\u6307\u6807\u3002<\/p>\n<h3>\u6211\u4eec\u7684\u8bc4\u8bba<\/h3>\n<p>\u901a\u8fc7\u4e0eActiveCampaign\u3001ConvertKit\u3001Mailchimp\u3001Keap\u3001Slack\u3001Zoom\u3001Zapier\u7b49\u7b2c\u4e09\u65b9\u5e94\u7528\u7684\u6574\u5408\uff0ceWebinar\u6709\u5f88\u591a\u503c\u5f97\u559c\u6b22\u7684\u5730\u65b9\u3002<\/p>\n<h2>5.Wootric &#8211; \u7528\u4e8e\u6df1\u5165\u7684\u5ba2\u6237\u53cd\u9988<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/images.storychief.com\/account_6827\/cs_tools_wootric_92ba5434498d746a11e80b056cfdff35_800.png\" alt=\"wootric\u5ba2\u6237\u6210\u529f\u4eea\u8868\u677f\" width=\"800\" height=\"750\"><\/p>\n<p>\u5ba2\u6237\u6210\u529f\u5de5\u5177\u6240\u5e2e\u52a9\u7684\u6700\u91cd\u8981\u7684\u4e8b\u60c5\u4e4b\u4e00\u662f&#8211;\u9ad8\u8d28\u91cf\u7684\u5ba2\u6237\u53cd\u9988\u3002\u8fd9\u610f\u5473\u7740\u5feb\u4e50\u7684\u5ba2\u6237\u3002Wootric\u6b63\u662f\u4e3a\u4f60\u63d0\u4f9b\u4e86\u8fd9\u4e00\u70b9\u3002<\/p>\n<p>\u5b83\u63d0\u4f9b\u5e7f\u6cdb\u7684<a href=\"https:\/\/userpilot.com\/blog\/customer-satisfaction-survey-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u5ba2\u6237\u60c5\u7eea\u8c03\u67e5<\/a>\uff0c\u5305\u62ec<a href=\"https:\/\/userpilot.com\/blog\/nps-saas-complete-guide\/\" target=\"_blank\" rel=\"noopener noreferrer\">NPS<\/a>\u3001<a href=\"https:\/\/userpilot.com\/blog\/improve-customer-satisfaction\/\" target=\"_blank\" rel=\"noopener noreferrer\">CSAT<\/a>\u548c\u5ba2\u6237\u52aa\u529b\u5f97\u5206\u3002<\/p>\n<p>\u5ba2\u6237\u6210\u529f\u7ecf\u7406\u53ef\u4ee5\u901a\u8fc7\u5fae\u8c03\u67e5\u83b7\u5f97\u5b9a\u6027\u7684\u5ba2\u6237\u53cd\u9988\u6570\u636e\uff0c\u5e76\u5229\u7528\u8fd9\u4e9b\u6570\u636e\u5bf9\u4ea7\u54c1\u8def\u7ebf\u56fe\u4ea7\u751f\u76f4\u63a5\u5f71\u54cd\u3002 \u8fd9\u610f\u5473\u7740\u4f60\u53ef\u4ee5\u4e13\u6ce8\u4e8e\u5efa\u7acb\u4f60\u7684\u7528\u6237\u771f\u6b63\u9700\u8981\u7684\u4e1c\u897f\uff0c\u63d0\u9ad8\u4ea7\u54c1\u7684\u4f7f\u7528\u7387\uff0c\u5e76\u51cf\u5c11\u5ba2\u6237\u7684\u6d41\u5931\u3002<\/p>\n<p>\u6700\u540e\uff0cWootric\u5e2e\u52a9\u4f60\u7684CS\u56e2\u961f\u5b9e\u73b0\u95ed\u73af\u3002 \u4f60\u53ef\u4ee5\u4f7f\u7528\u4f60\u9009\u62e9\u7684\u5ba2\u6237\u6210\u529f\u8f6f\u4ef6\u6765\u8054\u7cfb\u5ba2\u6237\u5e76\u66f4\u65b0\u4ed6\u4eec\u7684\u53cd\u9988\u3002<\/p>\n<h3>\u6211\u4eec\u7684\u8bc4\u8bba<\/h3>\n<p><a href=\"https:\/\/userpilot.com\/blog\/customer-feedback-tools\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u5ba2\u6237\u53cd\u9988<\/a>\u5bf9\u4efb\u4f55SaaS\u516c\u53f8\u6765\u8bf4\u90fd\u662f\u81f3\u5173\u91cd\u8981\u7684\uff0c\u800cWootric\u5c31\u662f\u8fd9\u6837\u7684\u5de5\u5177\u3002<\/p>\n<h2>6.Custify &#8211; \u4fc3\u8fdb\u589e\u957f\u548c\u8ffd\u52a0\u9500\u552e\u7684\u5ba2\u6237\u6210\u529f\u5de5\u5177<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/images.storychief.com\/account_6827\/cs_tools_custify_88109b7fcd9cd952cd98c3bdc5523342_800.png\" alt=\"custify\u5c4f\u5e55\u622a\u56fe\"><\/p>\n<p>\u5ba2\u6237\u6210\u529f\u6218\u7565\u4e0d\u4ec5\u4ec5\u662f<a href=\"https:\/\/userpilot.com\/blog\/customer-retention-strategies\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u7559\u4f4f<\/a>\u5ba2\u6237\uff0c\u5b83\u4e5f\u662f\u4e3a\u4e86\u53d1\u73b0\u5411\u5ba2\u6237\u8ffd\u52a0\u9500\u552e\u7684\u673a\u4f1a\u3002 \u8fd9\u5c31\u662fCustify\u7684\u4f5c\u7528\u3002<\/p>\n<p>Custify\u63d0\u4f9b\u4e86\u4e00\u7cfb\u5217\u4e0d\u540c\u7684\u529f\u80fd\u3002 \u4f60\u53ef\u4ee5\u770b\u5230\u4f60\u7684\u5ba2\u6237\u7684\u884c\u4e3a\u548c\u5065\u5eb7\u6570\u636e\u3001\u4ea7\u54c1\u4f7f\u7528\u548c<a href=\"https:\/\/userpilot.com\/blog\/user-journey-map\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u65c5\u7a0b\u7684<\/a>360\u5ea6\u5168\u8c8c\u3002<\/p>\n<p>\u60a8\u8fd8\u53ef\u4ee5\u4e3a\u5e38\u89c1\u7684\u4efb\u52a1\u8bbe\u7f6e\u81ea\u52a8\u5316\u6d41\u7a0b\uff0c\u8fd9\u610f\u5473\u7740\u60a8\u7684CS\u56e2\u961f\u53ef\u4ee5\u907f\u514d\u65e5\u5e38\u5de5\u4f5c\uff0c\u800c\u4e13\u6ce8\u4e8e\u6539\u5584\u5ba2\u6237\u4f53\u9a8c\u3002<\/p>\n<p>\u4f46Custify\u4e0e\u5176\u4ed6<a href=\"https:\/\/userpilot.com\/blog\/customer-success-best-practices-to-reduce-churn\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u5ba2\u6237\u6210\u529f<\/a>\u8f6f\u4ef6\u7684\u4e0d\u540c\u4e4b\u5904\u5728\u4e8e\u5176\u589e\u957f\u529f\u80fd\u3002 Custify\u4f1a\u901a\u77e5\u60a8\u90a3\u4e9b\u8bd5\u7528\u671f\u5373\u5c06\u7ed3\u675f\u7684\u5ba2\u6237\uff0c\u8fd9\u6837\u60a8\u5c31\u53ef\u4ee5\u8054\u7cfb\u5230\u4ed6\u4eec\u3002 \u5b83\u8fd8\u80fd\u7a81\u51fa\u90a3\u4e9b\u6709\u53ef\u80fd\u8fdb\u884c\u8ffd\u52a0\u9500\u552e\u7684\u5ba2\u6237\uff0c\u8fd9\u6837\u4f60\u5c31\u80fd\u76f8\u5e94\u5730\u96c6\u4e2d\u7cbe\u529b\uff0c\u63d0\u9ad8\u5ba2\u6237\u7684\u7ec8\u8eab\u4ef7\u503c\u3002 \u8fd9\u5c31\u662f<a href=\"https:\/\/userpilot.com\/blog\/customer-segmentation-guide\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u5ba2\u6237\u7ec6\u5206<\/a>\u7684\u529b\u91cf\u53d1\u6325\u4f5c\u7528\u7684\u5730\u65b9\u3002<\/p>\n<h3>\u6211\u4eec\u7684\u8bc4\u8bba<\/h3>\n<p>\u5bf9\u4e8e\u4e00\u4e2a\u7b80\u5355\u7684\u5411\u4e0a\u9500\u552e\u7684\u65b9\u6cd5\uff0cCustify\u662f\u6b63\u786e\u7684\u5ba2\u6237\u6210\u529f\u8f6f\u4ef6\u3002<\/p>\n<h2>\u6210\u957f\u9636\u6bb5\u7684\u5ba2\u6237\u6210\u529f\u5de5\u5177<\/h2>\n<h2>7.Gainsight&#8211;<span style=\"font-size: 36px;\">\u4e3a\u4e3e\u91cd\u8fd0\u52a8\u5458\u800c<\/span>\u8bbe<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/images.storychief.com\/account_6827\/cs_tools_gainsight_eeb84199f91a1ade79b7eb5f53eca0b2_800.png\" alt=\"\u6536\u89c6\u7387\u622a\u56fe\"><\/p>\n<p>\u5f53\u8c08\u5230<a href=\"https:\/\/userpilot.com\/blog\/customer-success-best-practices-to-reduce-churn\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u5ba2\u6237\u6210\u529f<\/a>\u8f6f\u4ef6\u65f6\uff0cGainsight\u662f\u91cd\u91cf\u7ea7\u4eba\u7269\u4e4b\u4e00\u3002 \u53ef\u4ee5\u8bf4\uff0c\u5b83\u5df2\u7ecf\u5b58\u5728\u4e86\u4e00\u6bb5\u65f6\u95f4\uff0c\u5e76\u4e14\u5df2\u7ecf\u6210\u4e3a\u6700\u5927\u7684\u540d\u5b57\u4e4b\u4e00\u3002<\/p>\n<p>\u8be5\u4ea7\u54c1\u672c\u8eab\u975e\u5e38\u5f3a\u5927\uff0c\u63d0\u4f9b\u4e86\u4e30\u5bcc\u7684\u4e0d\u540c\u529f\u80fd\u3002 \u56e0\u6b64\uff0c\u5b83\u53ef\u4ee5\u6ee1\u8db3\u4efb\u4f55\u7c7b\u578b\u7684CS\u56e2\u961f\u7684\u9700\u6c42\u3002<\/p>\n<p>\u5b83\u4e3a\u8f83\u9ad8\u7ea7\u522b\u7684\u5ba2\u6237\u6210\u529f\u7ecf\u7406\u63d0\u4f9b\u6218\u7565\u89c4\u5212\uff0c\u4e5f\u4e3a\u4ece\u4e8b\u65e5\u5e38\u5de5\u4f5c\u7684\u5ba2\u6237\u6210\u529f\u7ecf\u7406\u63d0\u4f9b\u8f83\u4f4e\u7ea7\u522b\u7684\u8d26\u6237\u7ba1\u7406\u3002 \u4f60\u53ef\u4ee5\u770b\u5230\u603b\u4f53\u8d8b\u52bf\uff0c\u4f46\u4e5f\u53ef\u4ee5\u6df1\u5165\u4e86\u89e3\u66f4\u5177\u4f53\u7684\u6570\u636e\u3002<\/p>\n<p>Gainsight\u6700\u6709\u7528\u7684\u529f\u80fd\u4e4b\u4e00\u662f\u5176\u5458\u5de5\u5165\u804c\u57f9\u8bad\u3002 \u5f53\u4f60\u6269\u5927\u4f60\u7684CS\u56e2\u961f\u65f6\uff0c\u65b0\u7684CSM\u80fd\u591f\u5728\u5de5\u4f5c\u4e2d\u5b66\u4e60\u4f60\u7684\u6d41\u7a0b\u3002 Gainsight\u5c06\u5411\u4ed6\u4eec\u5c55\u793a<a href=\"https:\/\/userpilot.com\/blog\/interactive-walkthroughs-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u6f14\u7ec3<\/a>\u548c\u89c6\u9891\u6559\u7a0b\uff0c\u63d0\u4f9b\u80cc\u666f\u6307\u5bfc\u3002 \u6bcf\u4e2a\u4eba\u90fd\u88ab\u8fc5\u901f\u5e26\u5165\u4e86\u72b6\u6001\u3002<\/p>\n<h3>\u6211\u4eec\u7684\u8bc4\u8bba<\/h3>\n<p>\u5bf9\u4e8e\u6b63\u5728\u5feb\u901f\u6269\u5c55\u7684\u5927\u516c\u53f8\u6765\u8bf4\uff0cGainsight\u662f\u4e00\u4e2a\u4e0d\u6298\u4e0d\u6263\u7684\u9009\u62e9\u3002<\/p>\n<h2>8.Totango &#8211; \u9762\u5411\u4f01\u4e1a\u516c\u53f8\u7684\u5ba2\u6237\u6210\u529f\u8f6f\u4ef6<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/images.storychief.com\/account_6827\/cs_tools_totango_bea78cfcc91be43b6150198809b5e838_800.png\" alt=\"\u622a\u56fetotango\"><\/p>\n<p>Totango\u662f\u5ba2\u6237\u6210\u529f\u9886\u57df\u7684\u4e00\u4e2a\u5de8\u4eba\u3002 \u5b83\u9488\u5bf9\u7684\u662f\u62e5\u6709\u5e9e\u5927CS\u56e2\u961f\u548c\u5927\u91cf\u5ba2\u6237\u5173\u7cfb\u9700\u8981\u7ba1\u7406\u7684\u4f01\u4e1a\u516c\u53f8\u3002<\/p>\n<p>Totango Spark\uff0c\u4e3b\u8981\u4ea7\u54c1\uff0c\u662f\u4e00\u4e2a\u5f3a\u5927\u7684\u5ba2\u6237\u6210\u529f\u8f6f\u4ef6\u3002 \u5b83\u5141\u8bb8\u4f60\u8fdb\u884c\u5ba2\u6237\u5065\u5eb7\u8bc4\u5206\uff0c\u67e5\u770b<a href=\"https:\/\/userpilot.com\/blog\/product-analytics\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u4ea7\u54c1\u4f7f\u7528\u5206\u6790<\/a>\uff0c\u5e76\u5229\u7528\u6700\u4f73\u5b9e\u8df5\u548c\u5ba2\u6237\u5065\u5eb7\u8bc4\u5206\u5361\u7684\u6a21\u677f\u5f00\u59cb\u8fd0\u884c\u3002<\/p>\n<p>Totango Spark\u9488\u5bf9\u7684\u662f\u4f60\u7684CS\u56e2\u961f\uff0c\u800cTotango Zoe\u662f\u4e3a\u4f60\u7684\u6574\u4e2a\u7ec4\u7ec7\u63d0\u4f9b\u7684\u4ea7\u54c1\u3002 \u8fd9\u662f\u4e00\u4e2a\u5bf9\u8bdd\u754c\u9762\uff0c\u5141\u8bb8\u4efb\u4f55\u5458\u5de5\u8bbf\u95ee\u5ba2\u6237\u5065\u5eb7\u6570\u636e\uff0c\u5e76\u81ea\u613f\u53c2\u52a0\u4ee5\u5ba2\u6237\u4e3a\u4e2d\u5fc3\u7684\u6d3b\u52a8\u3002<\/p>\n<h3>\u6211\u4eec\u7684\u8bc4\u8bba<\/h3>\n<p>Totango\u63d0\u4f9b\u4e86\u4f60\u6240\u9700\u8981\u7684\u4e00\u5207\uff0c\u4f7f\u4f60\u80fd\u591f\u9ad8\u6548\u5730\u8fd0\u884c\u4e00\u4e2a\u4f01\u4e1aCS\u56e2\u961f\u3002<\/p>\n<p>\u5982\u679c\u4f60\u662f\u4e00\u5bb6\u5927\u578b\u4f01\u4e1a\u516c\u53f8\uff0c\u5e0c\u671b\u5c3d\u53ef\u80fd\u5730\u4ee5\u5ba2\u6237\u4e3a\u4e2d\u5fc3\uff0c\u6709\u6548\u5730\u8861\u91cf\u5ba2\u6237\u6ee1\u610f\u5ea6\uff0c\u90a3\u4e48Totango\u53ef\u80fd\u662f\u6b63\u786e\u7684\u9009\u62e9\u3002<\/p>\n<h2>9.Natero &#8211; \u89c4\u6a21\u5316\u7684\u5ba2\u6237\u6210\u529f\u8f6f\u4ef6<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/images.storychief.com\/account_6827\/cs_tools_natero_6590f430889ef0fe5d46c00a6fe31519_800.png\" alt=\"natero\u5c4f\u5e55\u622a\u56fe\"><\/p>\n<p>Freshworks\u7684Natero\u662f\u53e6\u4e00\u4e2a<a href=\"https:\/\/userpilot.com\/blog\/customer-success-best-practices-to-reduce-churn\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u5ba2\u6237\u6210\u529f<\/a>\u5de5\u5177\uff0c\u4f7fB2B SaaS\u516c\u53f8\u80fd\u591f\u6269\u5927CS\u7684\u8fd0\u4f5c\u3002<\/p>\n<p>\u4f60\u53ef\u4ee5\u901a\u8fc7\u4f7f\u7528Natero\u7684\u5185\u7f6e\u6a21\u677f\u4f7f\u4f60\u7684\u6d41\u7a0b\u6807\u51c6\u5316\u6765\u505a\u5230\u8fd9\u4e00\u70b9\u3002 \u8fd9\u6709\u52a9\u4e8e\u4f60\u5b9e\u73b0\u67d0\u4e9b\u8fc7\u7a0b\u7684\u81ea\u52a8\u5316\u3002<\/p>\n<p>\u4f60\u8fd8\u53ef\u4ee5\u5b89\u6392\u4e2a\u6027\u5316\u7684\u6d3b\u52a8\uff0c\u6839\u636e<a href=\"https:\/\/userpilot.com\/blog\/customer-behaviour-analytics\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u5ba2\u6237\u7684\u884c\u4e3a<\/a>\u6765\u89e6\u53d1\u8fd9\u4e9b\u6d3b\u52a8\u3002 Natero\u4e5f\u5305\u62ec\u5e2e\u52a9\u4f60\u7ba1\u7406CS\u56e2\u961f\u7684\u5de5\u5177\u3002<\/p>\n<h3>\u6211\u4eec\u7684\u8bc4\u8bba<\/h3>\n<p>\u5982\u679c\u4f60\u60f3\u6269\u5927\u4f60\u7684CS\u5de5\u4f5c\u5e76\u4f7f\u5173\u952e\u4efb\u52a1\u81ea\u52a8\u5316\uff0c\u90a3\u4e48Natero\u662f\u4e00\u4e2a\u4e0d\u9519\u7684\u9009\u62e9\u3002<\/p>\n<h2>10.\u79cb\u7530 &#8211; \u7528\u4e8e\u5404\u79cd\u6574\u5408<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/images.storychief.com\/account_6827\/cs_tools_akita_bf7fba33213cca74b59c3c609b247ec1_800.png\" alt=\"\u963f\u57fa\u5854\u622a\u56fe\"><\/p>\n<p>\u79cb\u7530\u4e3a<a href=\"https:\/\/userpilot.com\/blog\/customer-success-best-practices-to-reduce-churn\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u5ba2\u6237\u7684\u6210\u529f<\/a>\u63d0\u4f9b\u4e86\u5f88\u591a\u6709\u7528\u7684\u529f\u80fd\u3002 \u4f60\u53ef\u4ee5\u901a\u8fc7\u5b83\u7684\u4f7f\u7528\u60c5\u51b5\u8ddf\u8e2a\u770b\u5230\u4f60\u7684\u5ba2\u6237\u662f\u5982\u4f55\u4f7f\u7528\u4f60\u7684\u4ea7\u54c1\u7684\u3002 \u4f60\u8fd8\u53ef\u4ee5\u770b\u5230\u5ba2\u6237\u5982\u4f55\u901a\u8fc7\u4f60\u7684<a href=\"https:\/\/userpilot.com\/blog\/user-onboarding-best-practices\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u5165\u804c\u6d41\u7a0b<\/a>\u53d6\u5f97\u8fdb\u5c55\u3002 \u8fd9\u4e3a<a href=\"https:\/\/userpilot.com\/blog\/customer-lifecycle-marketing-guide\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u5ba2\u6237\u751f\u547d\u5468\u671f<\/a>\u4e2d\u5982\u6b64\u5173\u952e\u7684\u90e8\u5206\u63d0\u4f9b\u4e86\u6709\u7528\u7684\u6d1e\u5bdf\u529b\u3002<\/p>\n<p>\u4f46\u79cb\u7530\u771f\u6b63\u95ea\u4eae\u7684\u5730\u65b9\u662f\u5176\u63d0\u4f9b\u7684\u5927\u91cf\u96c6\u6210\u3002 \u5b83\u51e0\u4e4e\u53ef\u4ee5\u4e0e\u4f60\u7684\u5806\u6808\u4e2d\u7684\u6bcf\u4e00\u4e2a\u5176\u4ed6SaaS\u5de5\u5177\u8fde\u63a5\u3002 Mailchimp\u3001G Suite\u3001Stripe\u3001Typeform\u3001Zendesk\u3001Slack\u548cIntercom\u90fd\u88ab\u652f\u6301\uff0c\u8fd8\u6709\u5176\u4ed6\u6570\u767e\u79cd\u3002<\/p>\n<p>\u8fd9\u4e9b\u96c6\u6210\u4f7f\u60a8\u7684CS\u56e2\u961f\u80fd\u591f\u5c06\u79cb\u7530\u8fde\u63a5\u5230\u4ed6\u4eec\u73b0\u6709\u7684\u5de5\u4f5c\u6d41\u7a0b\u3002 \u8fd9\u6837\u505a\u7684\u6548\u7387\u8981\u9ad8\u5f97\u591a\u3002<\/p>\n<p>\u79cb\u7530\u8fd8\u63d0\u4f9b\u81ea\u52a8\u5316\uff0c\u4f7f\u4f60\u80fd\u591f\u8bbe\u7f6e\u81ea\u52a8\u5de5\u4f5c\u6d41\u7a0b\u3002<\/p>\n<h3>\u6211\u4eec\u7684\u8bc4\u8bba<\/h3>\n<p>\u5982\u679c\u4f60\u60f3\u628a\u4f60\u7684\u5ba2\u6237\u6210\u529f\u8f6f\u4ef6\u4e0e\u4f60\u73b0\u6709\u7684\u6240\u6709\u5de5\u5177\u8fde\u63a5\u8d77\u6765\uff0cAkita\u662f\u4e00\u4e2a\u4e0d\u9519\u7684\u9009\u62e9\u3002<\/p>\n<h2>11.CustomerSuccessBox &#8211; \u7528\u4e8e\u5b9e\u73b0\u60a8\u7684\u4e1a\u52a1\u76ee\u6807<\/h2>\n<p>&nbsp;<\/p>\n<p><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/images.storychief.com\/account_6827\/cs_tools_csb_73a4d0b84345ed7cbf80ced036c9b979_800.png\" alt=\"\u5ba2\u6237\u6210\u529f\u7bb1\u7684\u5c4f\u5e55\u622a\u56fe\"><\/p>\n<p><a href=\"https:\/\/userpilot.com\/blog\/customer-success-best-practices-to-reduce-churn\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u5ba2\u6237\u7684\u6210\u529f<\/a>\u5f88\u91cd\u8981\uff0c\u4f46\u5f53\u4f60\u8003\u8651\u5230\u5b83\u5bf9\u4f60\u4e1a\u52a1\u76ee\u6807\u7684\u5f71\u54cd\u65f6\uff0c\u5c31\u66f4\u52a0\u91cd\u8981\u4e86\u3002<\/p>\n<p>CustomerSuccessBox\u4e13\u6ce8\u4e8e\u5e2e\u52a9B2B SaaS\u516c\u53f8\u6269\u5927\u4ed6\u4eec\u7684\u5ba2\u6237\u6210\u529f\u5de5\u4f5c\uff0c\u540c\u65f6\u5173\u6ce8\u4e1a\u52a1\u76ee\u6807\u3002<\/p>\n<p>\u4f60\u53ef\u4ee5\u628a\u6765\u81eaCRM\u548c\u8ba1\u8d39\u8f6f\u4ef6\u7684\u5ba2\u6237\u6570\u636e\u7ed3\u5408\u8d77\u6765\uff0c\u8fd9\u6837\u4f60\u5c31\u53ef\u4ee5\u5168\u9762\u4e86\u89e3\u5ba2\u6237\u7684\u6574\u4f53\u6ee1\u610f\u5ea6\u3002 \u4f60\u4e5f\u53ef\u4ee5\u7ed3\u5408\u4f60\u7684\u6c9f\u901a\u5de5\u5177\uff0c\u4f7f\u4f60\u6240\u6709\u7684\u5ba2\u6237\u5bf9\u8bdd\u90fd\u5728\u4e00\u4e2a\u5730\u65b9\u3002<\/p>\n<p>\u8fd9\u6709\u52a9\u4e8e\u4f60\u5728\u83b7\u5f97\u66f4\u591a\u5ba2\u6237\u548c\u6269\u5927\u4f60\u7684CS\u56e2\u961f\u65f6\u6709\u6548\u5730\u6269\u5927\u89c4\u6a21\u3002<\/p>\n<p>CustomerSuccessBox\u8fd8\u4e13\u6ce8\u4e8e\u5411\u4e0a\u9500\u552e\u3002 \u5b83\u7a81\u51fa\u4e86\u90a3\u4e9b\u51c6\u5907\u5347\u7ea7\u7684\u5ba2\u6237\uff0c\u8fd9\u6837\u4f60\u7684CS\u56e2\u961f\u5c31\u53ef\u4ee5\u8054\u7cfb\u5e76\u8bd5\u56fe\u5b8c\u6210\u9500\u552e\u3002<\/p>\n<h3>\u6211\u4eec\u7684\u8bc4\u8bba<\/h3>\n<p>\u51c6\u5907\u597d\u6269\u5927\u4f60\u7684\u5ba2\u6237\u6210\u529f\u7387\u4e86\u5417\uff1f CustomerSuccessBox\u662f\u9488\u5bf9B2B SaaS\u516c\u53f8\u7684\u6700\u4f73\u5ba2\u6237\u6210\u529f\u8f6f\u4ef6\u4e4b\u4e00\u3002<\/p>\n<h2>12.Salesmachine &#8211; \u7528\u4e8e\u5b9e\u73b0CS\u6d41\u7a0b\u7684\u81ea\u52a8\u5316<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/images.storychief.com\/account_6827\/cs_tools_salesmachine_2c34131ba0e2b4779b23194b23e90306_800.png\" alt=\"\u9500\u552e\u673a\u5668\u5c4f\u5e55\u622a\u56fe\"><\/p>\n<p>Salesmachine\u662f\u4e00\u4e2a\u4f1f\u5927\u7684<a href=\"https:\/\/userpilot.com\/blog\/customer-success-best-practices-to-reduce-churn\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u5ba2\u6237\u6210\u529f<\/a>\u5de5\u5177\uff0c\u65e8\u5728\u5c06\u4f60\u7684CS\u56e2\u961f\u7684\u5927\u90e8\u5206\u5de5\u4f5c\u91cf\u81ea\u52a8\u5316\uff0c\u4ee5\u4fbf\u4ed6\u4eec\u80fd\u591f\u4e13\u6ce8\u4e8e\u4e3a\u9700\u8981\u66f4\u591a\u652f\u6301\u7684\u5ba2\u6237\u63d0\u4f9b\u4ef7\u503c\u3002<\/p>\n<p>\u65e0\u9700\u624b\u52a8\u8ba1\u7b97\u548c\u66f4\u65b0\u5ba2\u6237\u5065\u5eb7\u8bc4\u5206\uff0cSalesmachine\u5c06\u4e3a\u60a8\u5904\u7406\u3002 \u7136\u540e\uff0c\u4f60\u7684CS\u56e2\u961f\u53ef\u4ee5\u5728\u5ba2\u6237<a href=\"https:\/\/userpilot.com\/blog\/reduce-churn-rate\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u6d41\u5931<\/a>\u4e4b\u524d\u4e3b\u52a8\u8054\u7cfb\u4f4e\u5206\u7684\u5ba2\u6237\u3002<\/p>\n<p>Salesmachine\u8fd8\u4e0e\u7535\u5b50\u90ae\u4ef6\u548cSlack\u7b49\u901a\u4fe1\u5de5\u5177\u8fdb\u884c\u4e86\u6574\u5408\u3002 \u8fd9\u610f\u5473\u7740\u5f53\u5ba2\u6237\u9700\u8981\u989d\u5916\u652f\u6301\u65f6\uff0c\u4f60\u7684CSM\u4f1a\u5f97\u5230\u901a\u77e5\u3002<\/p>\n<p>\u4f60\u8fd8\u53ef\u4ee5\u5c06Salesmachine\u4e0eHubspot\u6216Salesforce\u7b49\u5176\u4ed6\u5de5\u5177\u6574\u5408\u3002 \u7136\u540e\u4f60\u53ef\u4ee5\u751f\u6210\u67d0\u4e9b\u884c\u52a8\uff0c\u7531\u5ba2\u6237\u5065\u5eb7\u6570\u636e\u89e6\u53d1\u3002<\/p>\n<h3>\u6211\u4eec\u7684\u8bc4\u8bba<\/h3>\n<p>\u5982\u679c\u4f60\u60f3\u5c3d\u53ef\u80fd\u5730\u5c06\u4f60\u7684\u5ba2\u6237\u6210\u529f\u5de5\u4f5c\u81ea\u52a8\u5316\uff0c\u5e76\u63d0\u9ad8\u5ba2\u6237\u4fdd\u7559\u7387\uff0c\u90a3\u4e48Salesmachine\u53ef\u4ee5\u5e2e\u52a9\u4f60\u8fbe\u5230\u8fd9\u4e2a\u76ee\u7684\u3002<\/p>\n<h2>13.\u667a\u80fd\u5361\u6d1b\u7279&#8211;\u4e3a\u4e86\u5b9e\u73b0\u5ba2\u6237\u7684\u6210\u529f<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2019\/12\/SmartKarrot-Dashboard-1024x527.png\" alt=\"smartkarrot \u4eea\u8868\u677f\"><\/p>\n<p>SmartKarrot\u662f\u4e00\u4e2a\u5feb\u901f\u589e\u957f\u7684\u5ba2\u6237\u6210\u529f\u5e73\u53f0\uff0c\u5b83\u62e5\u6709\u4e00\u4e2a\u8d26\u6237\u667a\u80fd\u5f15\u64ce\uff0c\u53ef\u4ee5\u9632\u6b62\u5ba2\u6237\u6d41\u5931\u5e76\u63a8\u52a8\u6536\u5165<a href=\"https:\/\/userpilot.com\/blog\/how-to-generate-revenue-with-customer-expansion-strategies\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u6269\u5927<\/a>\u3002<\/p>\n<p>\u8be5\u4ea7\u54c1\u5f3a\u5927\u3001\u7a33\u5b9a\uff0c\u5177\u6709\u8d26\u6237\u667a\u80fd\u3001\u65e9\u671f\u9884\u8b66\u7cfb\u7edf\u3001\u5ba2\u6237\u5065\u5eb7\u8bc4\u5206\u3001\u4ea7\u54c1<a href=\"https:\/\/userpilot.com\/blog\/user-adoption-software-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u91c7\u7528<\/a>\u5206\u6790\u3001\u63a5\u89e6\u70b9\u3001\u81ea\u52a8\u5316\u6e38\u620f\u624b\u518c\u3001<a href=\"https:\/\/userpilot.com\/blog\/saas-onboarding-tools\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u5165\u804c<\/a>\u3001\u53cd\u9988\u7b49\u529f\u80fd\u3002<\/p>\n<p>\u5b83\u4f7fCSM\u56e2\u961f\u80fd\u591f\u8f7b\u677e\u5730\u5b9e\u73b0\u4ea7\u54c1\u91c7\u7528\u548c\u6210\u529f\u8fd0\u8425\u7684\u81ea\u52a8\u5316\u548c\u89c4\u6a21\u5316\u3002 \u5b83\u4e3a\u7ba1\u7406\u4eba\u5458\u63d0\u4f9b\u4e86\u5b9e\u65f6\u771f\u5b9e\u7684\u6570\u636e\uff0c\u4ee5\u4fbf\u4e3a<a href=\"https:\/\/userpilot.com\/blog\/user-adoption-strategy-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u91c7\u7528\u6218\u7565<\/a>\u548c\u6536\u5165\u7ba1\u7406\u505a\u51fa\u660e\u667a\u7684\u51b3\u5b9a\u3002<\/p>\n<p>\u4ed6\u4eec\u7684\u4eea\u8868\u76d8\u7b80\u5355\u3001\u7075\u6d3b\uff0c\u9700\u8981\u8f83\u5c11\u6216\u6ca1\u6709\u5b66\u4e60\u66f2\u7ebf\u3002 \u5b83\u9002\u7528\u4e8e\u4efb\u4f55\u89c4\u6a21\u7684\u516c\u53f8\u3002<\/p>\n<h3>\u6211\u4eec\u7684\u8bc4\u8bba<\/h3>\n<p>SmartKarrot\u662f\u6700\u9002\u5408\u90a3\u4e9b\u5e0c\u671b\u4ee5\u5ba2\u6237\u4e3a\u4e2d\u5fc3\u7684\u65b9\u5f0f\u6269\u5927<a href=\"https:\/\/userpilot.com\/blog\/customer-success-best-practices-to-reduce-churn\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u5ba2\u6237\u6210\u529f<\/a>\u548c\u4ea7\u54c1\u91c7\u7528\u7684\u516c\u53f8\u7684\u5ba2\u6237<a href=\"https:\/\/userpilot.com\/blog\/customer-success-best-practices-to-reduce-churn\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u6210\u529f<\/a>\u5e73\u53f0\u4e4b\u4e00\u3002<\/p>\n<h2>14.Brightback &#8211; \u7528\u4e8e\u4e86\u89e3\u4f60\u7684\u6d41\u5931\u7387<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/images.storychief.com\/account_6827\/cs_tools_brightback_3014bef1507eba09058c688249c344a2_800.png\" alt=\"Brightback\u5c4f\u5e55\u622a\u56fe\"><\/p>\n<p><a href=\"https:\/\/www.profitwell.com\/customer-churn\/guide\" target=\"_blank\" rel=\"noopener noreferrer\">\u907f\u514d\u672a\u6765\u5ba2\u6237\u6d41\u5931<\/a>\u7684\u6700\u597d\u65b9\u6cd5\u4e4b\u4e00\u662f\u4e86\u89e3\u4f60\u76ee\u524d\u5ba2\u6237\u6d41\u5931\u7684\u539f\u56e0\u3002 Brightback\u65e8\u5728\u5e2e\u52a9\u4f60\u505a\u5230\u8fd9\u4e00\u70b9\u3002<\/p>\n<p>Brightback\u6839\u636e\u5ba2\u6237\u7684\u5b9a\u4ef7\u8ba1\u5212\u6216\u8ba1\u8d39\u671f\u9650<a href=\"https:\/\/userpilot.com\/blog\/customer-segmentation-guide\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u5bf9<\/a>\u5ba2\u6237<a href=\"https:\/\/userpilot.com\/blog\/customer-segmentation-guide\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u8fdb\u884c\u7ec6\u5206<\/a>\u3002 \u5f53\u5b83\u4eec\u51fa\u73b0\u6405\u52a8\u7684\u8ff9\u8c61\u65f6\uff0cBrightback\u5c06\u5bf9\u5176\u8fdb\u884c\u6807\u8bb0\u3002<\/p>\n<p>\u7136\u540e\uff0c\u5b83\u4e3a\u6d41\u5931\u7684\u5ba2\u6237\u63d0\u4f9b\u4e86\u4e00\u4e2a\u91cf\u8eab\u5b9a\u505a\u7684\u53d6\u6d88\u9875\u9762\u3002 \u8fd9\u4e2a\u9875\u9762\u5c06\u5305\u62ec\u57fa\u4e8e\u5ba2\u6237\u7ec6\u5206\u7684\u4e2a\u6027\u5316\u4f18\u60e0\u3002 \u5b83\u8fd8\u4f1a\u6536\u96c6<a href=\"https:\/\/userpilot.com\/blog\/best-customer-feedback-tools-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u5ba2\u6237<\/a>\u5bf9\u4ed6\u4eec\u53d6\u6d88\u7684\u539f\u56e0\u7684<a href=\"https:\/\/userpilot.com\/blog\/best-customer-feedback-tools-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u53cd\u9988<\/a>\u3002<\/p>\n<p>\u8fd9\u6709\u52a9\u4e8e\u51cf\u5c11\u56f4\u680f\u5185\u5ba2\u6237\u7684\u6d41\u5931\uff0c\u5e76\u4e3a\u60a8\u7684CS\u56e2\u961f\u63d0\u4f9b\u6709\u5173\u5ba2\u6237\u884c\u4e3a\u7684\u5b9d\u8d35\u5ba2\u6237\u53cd\u9988\u3002<\/p>\n<p>\u4f60\u7684\u5ba2\u670d\u56e2\u961f\u4e5f\u5c06\u83b7\u5f97\u5b9e\u65f6\u8b66\u62a5\uff0c\u4ee5\u4fbf\u4ed6\u4eec\u80fd\u591f\u8054\u7cfb\u5230\u5ba2\u6237\u5e76\u9632\u6b62\u5ba2\u6237\u6d41\u5931\u3002<\/p>\n<h3>\u6211\u4eec\u7684\u8bc4\u8bba<\/h3>\n<p>\u5982\u679c\u4f60\u60f3\u4e86\u89e3\u5ba2\u6237\u6d41\u5931\u7684\u539f\u56e0\uff0cBrightback\u662f\u4e00\u4e2a\u503c\u5f97\u62e5\u6709\u7684\u4f1f\u5927\u7684\u5ba2\u6237\u6210\u529f\u8f6f\u4ef6\u3002<\/p>\n<h2>15.Profitwell Retain &#8211; \u7528\u4e8e\u8d62\u56de\u60a8\u7684\u5ba2\u6237<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/images.storychief.com\/account_6827\/cs_tools_retain_888c5476a1c7bccb0ed4d61d45efef27_800.png\" alt=\"\u4fdd\u7559\u5c4f\u5e55\u622a\u56fe\"><\/p>\n<p>Retain\u662fProfitwell\u7684\u4ea7\u54c1\u4e4b\u4e00\u3002 \u8fd9\u662f\u4e3a\u63d0\u9ad8\u7559\u4efb\u7387\u800c\u505a\u7684\u6700\u540e\u5c1d\u8bd5\u3002<\/p>\n<p>Retain\u4f7f\u7528\u7b97\u6cd5\u6765\u786e\u5b9a\u8d62\u56de\u6d41\u5931\u5ba2\u6237\u7684\u6700\u4f73\u65b9\u5f0f\u3002 \u8fd9\u610f\u5473\u7740\u4f60\u53ef\u4ee5\u5750\u4e0b\u6765\u653e\u677e\uff0c\u76f8\u4fe1Retain\u6b63\u5728\u5e55\u540e\u5e2e\u52a9\u4f60\u3002<\/p>\n<p>\u5b83\u4e5f\u662f\u5b8c\u5168\u767d\u6807\u7684\uff0c\u6240\u4ee5\u4f60\u7684\u5ba2\u6237\u6709\u4e00\u4e2a\u4e00\u81f4\u7684\u4f53\u9a8c\u3002 \u5728<a href=\"https:\/\/userpilot.com\/blog\/customer-lifecycle-marketing-guide\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u5ba2\u6237\u751f\u547d\u5468\u671f<\/a>\u4e2d\u5982\u6b64\u5fae\u5999\u7684\u9636\u6bb5\uff0c\u8fd9\u4e00\u70b9\u81f3\u5173\u91cd\u8981\u3002<\/p>\n<p>\u4ed6\u4eec\u7684\u5b9a\u4ef7\u4e5f\u5f88\u516c\u5e73\u3002 \u5b83\u662f\u514d\u8d39\u7684\uff0c\u76f4\u5230\u4f60\u76ee\u524d\u7684\u56de\u6536\u7387\uff0c\u7136\u540e\u4f60\u5f00\u59cb\u6839\u636e\u4efb\u4f55\u8d85\u51fa\u7684\u6027\u80fd\u6765\u652f\u4ed8\u3002<\/p>\n<h3>\u6211\u4eec\u7684\u8bc4\u8bba<\/h3>\n<p>\u5982\u679c\u4f60\u6b63\u5728\u5bfb\u627e\u4e00\u4e2a\u8fb9\u8d70\u8fb9\u5b66\u7684\u6263\u6b3e\u5de5\u5177\uff0c\u90a3\u4e48Profitwell\u7684Retain\u662f\u4e00\u4e2a\u503c\u5f97\u4e00\u8bd5\u7684\u5de5\u5177\u3002<\/p>\n<h2>16.\u590f\u6d1b\u514b&#8211;\u5ba2\u6237\u6210\u529f\u5de5\u5177\u7684\u53ef\u64cd\u4f5c\u6027\u5206\u6790<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/images.storychief.com\/account_6827\/cs_tools_sherlock_8961708765bc4675b522658be615de91_800.png\" alt=\"\u590f\u6d1b\u514b\u7684\u5c4f\u5e55\u622a\u56fe\"><\/p>\n<p>Sherlock\u65e8\u5728\u6d88\u9664<a href=\"https:\/\/userpilot.com\/blog\/product-analytics\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u5206\u6790<\/a>\u5de5\u4f5c\u7684\u75db\u82e6\u3002 \u5b83\u901a\u8fc7\u68b3\u7406\u4f60\u4e30\u5bcc\u7684\u5ba2\u6237\u6570\u636e\u548c\u63d0\u53d6\u5173\u952e\u7684\u6d1e\u5bdf\u529b\u6765\u5b9e\u73b0\u8fd9\u4e00\u76ee\u6807\u3002<\/p>\n<p>\u8fd9\u53ef\u4ee5\u4e3a\u4f60\u7684CS\u56e2\u961f\u8282\u7701\u5927\u91cf\u7684\u65f6\u95f4\u548c\u7cbe\u529b\uff0c\u5e76\u4f7f\u4f60\u66f4\u5bb9\u6613\u7acb\u5373\u5f00\u59cb\u8fdb\u884c\u6539\u8fdb\u3002<\/p>\n<p>Sherlock\u8fd8\u58f0\u79f0\u62e5\u6709\u552f\u4e00\u7684\u4ea7\u54c1\u53c2\u4e0e\u8bc4\u5206\u7cfb\u7edf\u3002 \u8fd9\u4e2a\u7cfb\u7edf\u7ed3\u5408\u4e86<a href=\"https:\/\/userpilot.com\/blog\/user-behaviour-analytics\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u5404\u79cd\u53c2\u4e0e\u5ea6\u7684\u6307\u6807<\/a>\uff0c\u5305\u62ec\u6ce8\u518c\u548c\u67e5\u770b\u67d0\u4e2a\u9875\u9762\u3002 \u7136\u540e\uff0c\u5b83\u5c06\u8fd9\u4e9b\u5ba2\u6237\u7684\u5065\u5eb7\u8bc4\u5206\u7ed3\u5408\u8d77\u6765\uff0c\u7ed9\u6bcf\u4e2a\u5ba2\u6237\u4e00\u4e2a\u603b\u4f53\u7684<a href=\"https:\/\/userpilot.com\/blog\/increase-measure-product-engagement\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u4ea7\u54c1\u53c2\u4e0e<\/a>\u8bc4\u5206\u3002<\/p>\n<p>\u5bf9\u4e8e\u4efb\u4f55\u5ba2\u6237\u6210\u529f\u56e2\u961f\u6765\u8bf4\uff0c\u8fd9\u662f\u4e00\u4e2a\u975e\u5e38\u6709\u7528\u7684\u6307\u6807\uff0c\u56e0\u4e3a<a href=\"https:\/\/userpilot.com\/blog\/customer-engagement-marketing-strategies-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u53c2\u4e0e\u5ea6<\/a>\u662f\u5ba2\u6237\u6ee1\u610f\u5ea6\u548c\u672a\u6765<a href=\"https:\/\/userpilot.com\/blog\/customer-retention-analytics-ultimate-guide\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u5ba2\u6237\u4fdd\u7559\u7387<\/a>\u7684\u6709\u529b\u6307\u6807\u3002<\/p>\n<p>\u590f\u6d1b\u514b\u6700\u8fd1\u8fd8\u63a8\u51fa\u4e86\u4e00\u9879\u65b0\u7684\u4eba\u5de5\u667a\u80fd\u529f\u80fd\u3002 \u4eba\u5de5\u667a\u80fd\u5c06\u67e5\u770b\u4f60\u7684\u6570\u636e\uff0c\u5e76\u7ed9\u4f60\u5bf9\u8bdd\u5f0f\u7684\u89c1\u89e3\u3002 \u8fd9\u5c31\u50cf\u6709\u4e00\u4e2a\u6570\u636e\u79d1\u5b66\u5bb6\u4e0d\u65ad\u5206\u6790\u4f60\u7684\u6570\u636e\u5e76\u5411\u4f60\u62a5\u544a\uff0c\u4ee5\u63d0\u9ad8\u5ba2\u6237\u6ee1\u610f\u5ea6\u3002<\/p>\n<h3>\u6211\u4eec\u7684\u8bc4\u8bba<\/h3>\n<p>\u5982\u679c\u4f60\u60f3\u6839\u636e\u5ba2\u6237\u884c\u4e3a\u5f97\u51fa\u53ef\u64cd\u4f5c\u7684\u89c1\u89e3\uff0c\u90a3\u4e48Sherlock\u5c06\u4f7f\u4f60\u7684CS\u56e2\u961f\u7684\u751f\u6d3b\u66f4\u52a0\u8f7b\u677e\u3002<\/p>\n<h2>17.Churnbuster &#8211; \u7528\u4e8e\u6253\u51fb\u6d41\u5931\u73b0\u8c61<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/images.storychief.com\/account_6827\/cs_tools_churnbuster_b9d8a35eb566acb3fa50955152f8e2b5_800.png\" alt=\"churnbuster\u5c4f\u5e55\u622a\u56fe\"><\/p>\n<p>Churnbuster\u4e0e\u672c\u5217\u8868\u4e2d\u7684\u5176\u4ed6\u5de5\u5177\u4e0d\u540c&#8211;\u5b83\u662f\u4e00\u4e2a\u5ba2\u6237\u6210\u529f\u5e73\u53f0\uff0c\u65e8\u5728\u4e13\u6ce8\u4e8e<a href=\"https:\/\/userpilot.com\/blog\/customer-success-best-practices-to-reduce-churn\/\">\u6d41\u5931<\/a>\u7684\u4e00\u4e2a\u7279\u5b9a\u65b9\u9762\u3002<\/p>\n<p>\u6839\u636eChurnbuster\u56e2\u961f\u7684\u8bf4\u6cd5\uff0c\u5931\u8d25\u7684\u4ed8\u6b3e\u5360\u4e8640%\u7684\u6d41\u5931\u7387\u3002 \u8003\u8651\u5230\u8fd9\u4e00\u70b9\uff0cChurnbuster\u65e8\u5728\u5e2e\u52a9\u963b\u6b62\u8fd9\u4e9b\u5931\u8d25\u7684\u4ed8\u6b3e\u3002<\/p>\n<p>\u5b83\u5c06\u81ea\u52a8\u5c1d\u8bd5\u4ee3\u8868\u4f60\u627e\u56de\u5931\u8d25\u7684\u4ed8\u6b3e\u3002 \u5f53\u5ba2\u6237\u6700\u7ec8\u66f4\u65b0\u4ed6\u4eec\u7684\u94f6\u884c\u5361\u4fe1\u606f\u65f6\uff0c\u5b83\u8fd8\u4f1a\u5411\u5ba2\u6237\u8865\u6536\u8d39\u7528\u3002<\/p>\n<p>Churnbuster\u8fd8\u4e3a\u4f60\u63d0\u4f9b\u5b9e\u65f6\u7684Slack\u63d0\u9192\u3002 \u5982\u679c\u4e00\u4e2a\u9ad8\u4ef7\u503c\u8d26\u6237\u6709\u6d41\u5931\u7684\u98ce\u9669\uff0c\u4f60\u53ef\u4ee5\u81ea\u5df1\u52a8\u624b\uff0c\u51cf\u5c11\u6d41\u5931\u3002<\/p>\n<h3>\u6211\u4eec\u7684\u8bc4\u8bba<\/h3>\n<p>\u867d\u7136Churnbuster\u66f4\u591a\u7684\u662f\u88ab\u52a8\u7684\uff0c\u662f\u51cf\u5c11\u5ba2\u6237\u6d41\u5931\u7684\u6700\u540e\u5c1d\u8bd5\uff0c\u4f46\u5b83\u662f\u5ba2\u6237\u6210\u529f\u56e2\u961f\u53ef\u4ee5\u5229\u7528\u7684\u6709\u7528\u5de5\u5177\u3002<\/p>\n<h2>18.ChurnZero &#8211; \u7528\u4e8e\u5168\u9762\u6982\u8ff0<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/images.storychief.com\/account_6827\/cs_tools_churnzero_962e59e31a0b926c76b6c6217941570f_800.png\" alt=\"churnzero\u5c4f\u5e55\u622a\u56fe\"><\/p>\n<p>ChurnZero\u63d0\u4f9b\u5176\u4ed6\u5ba2\u6237\u6210\u529f\u8f6f\u4ef6\u4e5f\u63d0\u4f9b\u7684\u6240\u6709\u4e3b\u8981\u529f\u80fd\u3002<\/p>\n<p>\u4f60\u53ef\u4ee5\u76d1\u6d4b\u5ba2\u6237\u5065\u5eb7\u8bc4\u5206\uff0c\u6536\u96c6<a href=\"https:\/\/userpilot.com\/blog\/nps-saas-complete-guide\/\" target=\"_blank\" rel=\"noopener noreferrer\">NPS<\/a>\u6570\u636e\uff0c<a href=\"https:\/\/userpilot.com\/blog\/customer-segmentation-guide\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u7ec6\u5206\u5ba2\u6237<\/a>\uff0c\u8ddf\u8e2a<a href=\"https:\/\/userpilot.com\/blog\/customer-journey-analytics\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u5ba2\u6237\u65c5\u7a0b<\/a>\uff0c\u5e76\u4e0e\u4ed6\u4eec\u6c9f\u901a\u3002<\/p>\n<p>ChurnZero\u7684\u4e3b\u8981\u5438\u5f15\u529b\u5728\u4e8e\u5b83\u63d0\u4f9b\u4e86\u4e00\u4e2a\u6307\u6325\u4e2d\u5fc3\uff0c\u4f7f\u4f60\u7684\u5ba2\u6237\u6210\u529f\u56e2\u961f\u80fd\u591f\u6e05\u695a\u5730\u77e5\u9053\u4ed6\u4eec\u6bcf\u5929\u9700\u8981\u505a\u4ec0\u4e48\u3002 \u8fd9\u786e\u4fdd\u4e86\u6ca1\u6709\u4efb\u52a1\u843d\u5165\u7a7a\u9699\u3002<\/p>\n<p>\u5b83\u8fd8\u63d0\u4f9b\u4e86\u4e00\u4e2a\u6709\u7528\u7684\u901a\u4fe1\u529f\u80fd\u3002 \u4f60\u53ef\u4ee5\u4ece\u4f60\u7684\u4ea7\u54c1\u5185\u90e8\u4e0e\u4f60\u7684\u5ba2\u6237\u8fdb\u884c\u5b9e\u65f6\u6c9f\u901a\u3002 \u8fd9\u53ef\u4ee5\u6539\u5584\u4f60\u7684\u5ba2\u6237\u4f53\u9a8c\uff0c\u786e\u4fdd\u4f60\u7684\u4fe1\u606f\u4e0d\u4f1a\u88ab\u5ffd\u89c6\u3002<\/p>\n<h3>\u6211\u4eec\u7684\u8bc4\u8bba<\/h3>\n<p>\u5982\u679c\u4f60\u9700\u8981\u4e00\u4e2a\u5168\u9762\u7684\u5ba2\u6237\u6210\u529f\u8f6f\u4ef6\uff0c\u4ee5\u5e2e\u52a9\u7ec4\u7ec7\u4f60\u7684CS\u56e2\u961f\u7684\u5de5\u4f5c\uff0c\u90a3\u4e48\u5c31\u8bf7\u770bChurnZero\u5427\u3002<\/p>\n<h2>\u54ea\u79cd\u5ba2\u6237\u6210\u529f\u8f6f\u4ef6\u9002\u5408\u4f60\uff1f<\/h2>\n<p>\u4ece\u6240\u6709\u8fd9\u4e9b\u5ba2\u6237\u6210\u529f\u5de5\u5177\u4e2d\u8fdb\u884c\u9009\u62e9\u53ef\u80fd\u5f88\u56f0\u96be\u3002<\/p>\n<p>\u5e0c\u671b\u4f60\u73b0\u5728\u80fd\u66f4\u597d\u5730\u4e86\u89e3\u6bcf\u79cd\u4ea7\u54c1\u7684\u7279\u70b9\uff0c\u4ee5\u53ca\u4f60\u9700\u8981\u54ea\u79cd\u4ea7\u54c1\u6765\u5b9e\u73b0\u4f60\u7684<a href=\"https:\/\/userpilot.com\/blog\/customer-success-strategies\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u5ba2\u6237\u6210\u529f\u6218\u7565\u3002<\/a><\/p>\n<p>\u6211\u4eec\u5c06\u6240\u6709\u7684\u5ba2\u6237\u6210\u529f\u8f6f\u4ef6\u6d53\u7f29\u6210\u4e00\u4e2a\u529f\u80fd\u77e9\u9635\uff0c\u8fd9\u6837\u4f60\u5c31\u53ef\u4ee5\u8f7b\u677e\u5730\u5bf9\u5b83\u4eec\u8fdb\u884c\u6bd4\u8f83\u3002 (\u5f52\u529f\u4e8e<a href=\"https:\/\/www.linkedin.com\/in\/rachelquick\/\" target=\"_blank\" rel=\"noopener noreferrer\">Recurly\u7684Rachel<\/a>\uff0c\u5979\u9996\u5148\u521b\u5efa\u4e86\u81ea\u5df1\u7684\u529f\u80fd\u77e9\u9635\uff09\u3002<\/p>\n<h3><strong>\u65e9\u671f\u9636\u6bb5\u4ea7\u54c1\u7684\u7279\u5f81\u77e9\u9635<\/strong>\uff1a<\/h3>\n<p><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/images.storychief.com\/account_6827\/cs_tools_entry_168e6d5ef8edd5aa995202b2c79e28dc_800.png\" alt=\"\u65e9\u671f\u9636\u6bb5\u5ba2\u6237\u6210\u529f\u5de5\u5177\u7684\u529f\u80fd\u77e9\u9635\u8868\"><\/p>\n<h3><strong>\u6210\u957f\u9636\u6bb5\u4ea7\u54c1\u7684\u7279\u5f81\u77e9\u9635\uff1a<\/strong><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/images.storychief.com\/account_6827\/cs_tools_growth_493b080751e3f40036b9d1dd5cd1f553_800.png\" alt=\"\u6210\u957f\u9636\u6bb5\u5ba2\u6237\u6210\u529f\u5de5\u5177\u7684\u7279\u5f81\u77e9\u9635\u8868\"><\/p>\n<h2>\u603b\u7ed3<\/h2>\n<p>\u90a3\u662f\u5f88\u591a\u7684\uff0c\u5bf9\u5417\uff1f<\/p>\n<p>\u5ba2\u6237\u7684\u6210\u529f\u4e0d\u662f\u4e00\u4e2a\u8bbe\u7f6e\u597d\u4e86\u5c31\u53ef\u4ee5\u5fd8\u8bb0\u7684\u6d3b\u52a8\u3002 \u5b83\u9700\u8981\u4e0d\u65ad\u6539\u8fdb\uff0c\u5e76\u4e0e\u4f60\u7684\u5ba2\u6237\u8fdb\u884c\u6c9f\u901a\u3002<\/p>\n<p>\u5bf9\u73b0\u6709\u7684\u5ba2\u6237\u6210\u529f\u5de5\u5177\u7684\u6570\u91cf\u611f\u5230\u4e0d\u77e5\u6240\u63aa\u662f\u53ef\u4ee5\u7684\uff0c\u4f46\u91cd\u8981\u7684\u662f\u8981\u4ece\u67d0\u4e2a\u5730\u65b9\u5f00\u59cb\u3002<\/p>\n<p>\u5982\u679c\u4f60\u60f3\u66f4\u597d\u5730\u4e86\u89e3\u4f60\u7684\u7528\u6237\u5728\u5e94\u7528\u4e2d\u7684\u884c\u4e3a\uff0c\u4ee5\u60c5\u666f\u5316\u7684\u65b9\u5f0f\u6536\u96c6\u53cd\u9988\uff0c\u5e76\u4e0e\u4f60\u7684\u5ba2\u6237\u8054\u7cfb\u4ee5\u63d0\u9ad8\u53c2\u4e0e\u5ea6\uff0c\u90a3\u4e48\u8bf7\u83b7\u5f97<a href=\"https:\/\/userpilot.com\/userpilot-demo\" target=\"_blank\" rel=\"noopener noreferrer\">Userpilot\u6f14\u793a\u5e76\u7acb\u5373\u5f00\u59cb\u3002<\/a><\/p>\n<p>&nbsp;<\/p>\n<p><!-- End strchf script 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