{"id":109715,"date":"2023-01-17T21:15:50","date_gmt":"2023-01-17T21:15:50","guid":{"rendered":"https:\/\/userpilot.com\/blog\/nps-survey-software\/"},"modified":"2025-03-27T21:33:44","modified_gmt":"2025-03-27T21:33:44","slug":"nps-%e8%b0%83%e6%9f%a5%e8%bd%af%e4%bb%b6","status":"publish","type":"post","link":"https:\/\/userpilot.com\/blog\/nps-%e8%b0%83%e6%9f%a5%e8%bd%af%e4%bb%b6\/","title":{"rendered":"2023\u5e74NPS\u8c03\u67e5\u8f6f\u4ef6\u7ec8\u6781\u6307\u5357"},"content":{"rendered":"<p>\u5bfb\u627e\u6700\u597d\u7684NPS\u8c03\u67e5\u8f6f\u4ef6\u6765\u5e2e\u52a9\u4f60\u4e86\u89e3<a href=\"https:\/\/userpilot.com\/product\/user-sentiment\">\u5ba2\u6237\u7684\u60c5\u7eea<\/a>\uff0c\u5e76\u901a\u8fc7\u7b80\u5355\u7684\u8c03\u67e5\u6765\u63d0\u9ad8\u5ba2\u6237\u7684\u5fe0\u8bda\u5ea6\uff1f<\/p>\n<p>\u4f60\u6765\u5bf9\u4e86\u5730\u65b9\u3002<\/p>\n<p>\u5728\u6536\u96c6\u7528\u6237\u6ee1\u610f\u5ea6\u6570\u636e\u65b9\u9762\uff0c\u6bcf\u4e2a\u4f01\u4e1a\u90fd\u6709\u81ea\u5df1\u72ec\u7279\u7684\u9700\u6c42\u548c\u76ee\u6807\u3002 \u8fd9\u5c31\u662f\u4e3a\u4ec0\u4e48\u6211\u4eec\u8981\u770b\u4e00\u4e0b\u6700\u597d\u7684NPS\u8f6f\u4ef6\uff0c\u8fd9\u6837\u4f60\u5c31\u53ef\u4ee5\u627e\u5230\u6700\u9002\u5408\u4f60\u7684\u4f01\u4e1a\uff0c\u5e76\u5f00\u59cb\u53d1\u9001\u90a3\u4e9b\u6709\u6d1e\u5bdf\u529b\u7684\u8c03\u67e5\u95ee\u5377\u4e86<\/p>\n<h3 id=\"3l0r1\">TL;DR<\/h3>\n<ul>\n<li>\u51c0\u4fc3\u9500\u5458\u8bc4\u5206<a href=\"https:\/\/userpilot.com\/blog\/net-promoter-score-nps-saas\/\">\uff08NPS<\/a>\uff09\u662f\u4e00\u9879\u57fa\u4e8e0-10\u5c3a\u5ea6\u7684\u8c03\u67e5\uff0c\u7528\u4e8e\u8861\u91cf\u5ba2\u6237\u5bf9\u4ea7\u54c1\u6216\u670d\u52a1\u7684\u5fe0\u8bda\u5ea6\u3002 \u5b83\u95ee\u4e86\u4e00\u4e2a\u7b80\u5355\u7684\u95ee\u9898&#8221;\u57281\u523010\u7684\u8303\u56f4\u5185\uff0c\u4f60\u6709\u591a\u5927\u53ef\u80fd\u5411\u670b\u53cb\u6216\u540c\u4e8b\u63a8\u8350\u6211\u4eec\u7684\u8f6f\u4ef6&#8221;<\/li>\n<li>\u6839\u636e\u7ed9\u5b9a\u7684\u5206\u6570\uff0c\u5ba2\u6237\u5c06\u88ab\u89c6\u4e3a\u4ee5\u4e0b\u4e09\u79cd\u9009\u62e9\u4e4b\u4e00\uff1a9-10\u5206\u88ab\u79f0\u4e3a\u4fc3\u8fdb\u8005\uff0c7-8\u5206\u88ab\u79f0\u4e3a\u88ab\u52a8\u8005\uff0c0-6\u5206\u88ab\u79f0\u4e3a<a href=\"https:\/\/userpilot.com\/blog\/nps-detractors-guide\/\">\u538c\u6076\u8005<\/a>\u3002<\/li>\n<li>\u4e3a\u4e86\u8ba1\u7b97NPS\u5206\u6570\uff0c\u4f60\u8981\u4ece &#8220;\u4fc3\u8fdb\u8005&#8221;\uff089-10\u5206\uff09\u7684\u767e\u5206\u6bd4\u4e2d\u51cf\u53bb &#8220;\u8bcb\u6bc1\u8005&#8221;\uff080-6\u5206\uff09\u7684\u767e\u5206\u6bd4\u3002<\/li>\n<li>\u6dfb\u52a0\u4e00\u4e2a\u540e\u7eed\u7684\u5b9a\u6027\u95ee\u9898\uff0c\u8981\u6c42\u7528\u6237\u6fc0\u52b1\u4ed6\u4eec\u7684\u5206\u6570\u9009\u62e9\uff0c\u4f7fNPS\u4e0d\u4ec5\u4ec5\u662f\u4e00\u4e2a\u865a\u8363\u7684\u6307\u6807&#8211;\u5b83\u53ef\u4ee5\u8ba9\u4f60\u6df1\u5165\u4e86\u89e3\u662f\u4ec0\u4e48\u63a8\u52a8\u4e86\u5ba2\u6237\u7684\u5fe0\u8bda\u5ea6<\/li>\n<li>\u4f7f\u7528\u4e00\u4e2a\u901a\u7528\u7684\u8c03\u67e5\u5de5\u5177\uff08\u5982\u8c37\u6b4c\u8868\u683c\uff09\uff0c\u5e76\u5728\u7535\u5b50\u8868\u683c\u4e2d\u6536\u96c6\u7ed3\u679c\uff0c\u4e0d\u662f\u6536\u96c6NPS\u6570\u636e\u7684\u957f\u671f\u89e3\u51b3\u65b9\u6848\u3002<\/li>\n<li>\u4f7f\u7528\u4e00\u4e2a<a href=\"https:\/\/userpilot.com\/blog\/best-customer-feedback-tools-saas\/\"> \u7528\u6237\u53cd\u9988\u5de5\u5177<\/a>\uff0c\u8ba9\u4f60\u6536\u96c6\u591a\u79cd\u7c7b\u578b\u7684\u5ba2\u6237<a href=\"https:\/\/userpilot.com\/blog\/customer-satisfaction-survey-saas\/\">\u6ee1\u610f\u5ea6\u8c03\u67e5 <\/a>\u6570\u636e\uff0c\u5e76<a href=\"https:\/\/userpilot.com\/blog\/nps-feedback-software-2021\/\">\u5141\u8bb8\u4f60\u5bf9<\/a>\u6536\u96c6\u7684<a href=\"https:\/\/userpilot.com\/blog\/nps-feedback-software-2021\/\">NPS\u6570\u636e<\/a>\u4e5f<a href=\"https:\/\/userpilot.com\/blog\/nps-feedback-software-2021\/\">\u91c7\u53d6\u884c\u52a8<\/a>\u3002<\/li>\n<li>\u5728NPS\u8c03\u67e5\u5de5\u5177\u4e2d\u9700\u8981\u5bfb\u627e\u7684\u4e00\u4e9b\u5173\u952e\u529f\u80fd\u5305\u62ec\uff1a\u5728\u5e94\u7528\u7a0b\u5e8f\u4e2d\u521b\u5efaNPS\u8c03\u67e5\uff0c\u521b\u5efa\u5ba2\u6237\u7fa4\uff0c\u5b9a\u5236NPS\u8c03\u67e5\uff0c\u6536\u96c6\u65e0\u9650\u7684\u56de\u5e94\uff0c\u5206\u6790\u5ba2\u6237\u53cd\u9988\uff0c\u6309\u5171\u540c\u4e3b\u9898\u6807\u8bb0\/\u6807\u8bb0\u56de\u5e94\u3002<\/li>\n<li><strong>NPS\u8f6f\u4ef6\u5de5\u5177<\/strong>\uff1aUserpilot\uff08\u5305\u62ec\u6240\u6709\u7684\u5173\u952e\u529f\u80fd\uff09\uff0cHotjar\uff08\u4e00\u822c\u7684\u7528\u6237\u53cd\u9988\u5de5\u5177\uff0c\u6ca1\u6709\u6df1\u5165\u7684\u5206\u6790\uff09\uff0cSatisMeter\uff08\u5f88\u5c11\u5b9a\u5236\uff0c\u6536\u96c6\u7684\u56de\u590d\u6709\u9650\uff09\uff0cNicereply\uff08\u4e13\u6ce8\u4e8e\u5ba2\u6237\u670d\u52a1\u5e2e\u52a9\u53f0\u7968\u636e\u89e3\u51b3\u540e\u7684\u7535\u5b50\u90ae\u4ef6\u8c03\u67e5\uff09\uff0cGetFeedback\uff08\u4e13\u6ce8\u4e8e\u4f01\u4e1a\uff0c\u4ef7\u683c\u6602\u8d35\uff09<\/li>\n<li><strong>\u6700\u597d\u7684NPS\u8c03\u67e5\u8f6f\u4ef6<\/strong>\uff1aUserpilot-\u5efa\u7acb\u53ef\u5b9a\u5236\u7684NPS\u8c03\u67e5\u548c\u5176\u4ed6\u7528\u6237\u53cd\u9988\u8c03\u67e5\uff0c\u6536\u96c6\u65e0\u9650\u7684\u56de\u5e94\uff0c\u5206\u6790\u6570\u636e\uff0c\u7ec6\u5206\u7528\u6237\uff0c\u5e76\u6839\u636e\u7528\u6237\u7ed9\u4f60\u7684\u8bc4\u5206\u81ea\u52a8\u8fdb\u884c\u5e94\u7528\u5185\u7684\u56de\u5e94\u3002<a href=\"https:\/\/userpilot.com\/userpilot-demo\">\u83b7\u53d6Userpilot\u6f14\u793a\uff0c\u4e86\u89e3\u66f4\u591a<\/a>\u3002<\/li>\n<\/ul>\n<div class=\"poptin-embedded\" data-id=\"eeac831106613\"><\/div>\n<h2 id=\"ac2ie\">\u4ec0\u4e48\u662fNPS\u8c03\u67e5\uff1f<\/h2>\n<p><a href=\"https:\/\/userpilot.com\/blog\/net-promoter-score-nps-saas\/\">NPS<\/a>\u662fNet Promoter Score\u7684\u7f29\u5199\uff0c\u662fBain &amp; Company\u57282003\u5e74\u6ce8\u518c\u7684\u4e00\u4e2a\u672f\u8bed\u3002 \u5b83\u672c\u8d28\u4e0a\u662f\u4e00\u79cd\u57fa\u4e8e0-10\u7b49\u7ea7\u7684\u8c03\u67e5\uff0c\u7528\u4e8e\u8861\u91cf\u5ba2\u6237\u5bf9\u4ea7\u54c1\u6216\u670d\u52a1\u7684\u5fe0\u8bda\u5ea6\u3002<\/p>\n<p>\u6700\u4f18\u5316\u7684<a href=\"https:\/\/userpilot.com\/blog\/microsurvey-templates-saas\/#6civi\">NPS\u8c03\u67e5\u683c\u5f0f\u63d0\u51fa\u4e86\u4e24\u4e2a\u5173\u952e\u95ee\u9898<\/a>\uff1a<\/p>\n<ol type=\"1\">\n<li>\u7528\u6237\u5411\u4ed6\u4eba\u63a8\u8350\u4f60\u7684\u4ea7\u54c1\u7684\u53ef\u80fd\u6027\u5982\u4f55\u3002 \u8fd9\u662f\u4f60\u7684\u5b9a\u91cfNPS\u6307\u6807\u3002<\/li>\n<\/ol>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/images.storychief.com\/account_6827\/nps-userpilot-survey_800_570987cbc2cd7ac4264b6c247c48a2f7_800.png 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/images.storychief.com\/account_6827\/nps-userpilot-survey_800_570987cbc2cd7ac4264b6c247c48a2f7_800.png 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/images.storychief.com\/account_6827\/nps-userpilot-survey_800_570987cbc2cd7ac4264b6c247c48a2f7_800.png\" \/><\/picture><figcaption><em>\u6784\u5efa\u5e94\u7528\u5185NPS\u8c03\u67e5\uff0c\u65e0\u9700\u4ee3\u7801\u3002 \u83b7\u53d6\u4e00\u4e2a<a href=\"http:\/\/userpilot.com\/userpilot-demo\">Userpilot\u6f14\u793a<\/a>\uff0c\u73b0\u5728\u5c31\u5f00\u59cb\u5427!<\/em><\/figcaption><\/figure>\n<p>NPS\u8c03\u67e5\u662f\u4f60\u83b7\u5f97\u8be5\u57fa\u51c6\u7684\u65b9\u5f0f\u3002 \u4f60\u7684\u8c03\u67e5\u5fc5\u987b\u63d0\u51fa\u8fd9\u6837\u7684\u95ee\u9898\uff1a&#8221;<strong>\u57280\u523010\u7684\u8303\u56f4\u5185\uff0c\u4f60\u6709\u591a\u5927\u53ef\u80fd\u5411\u670b\u53cb\u63a8\u8350\u6211\u4eec\u7684\u4e1a\u52a1\uff1f<\/strong>&#8221;<\/p>\n<p>2 . \u66f4\u591a\u5173\u4e8e\u7528\u6237\u4e3a\u4ec0\u4e48\u7ed9\u8fd9\u4e2a\u5206\u6570\u7684\u4fe1\u606f\u3002 \u8fd9\u662f\u4e00\u4e2a\u5b9a\u6027\u7684NPS\u6307\u6807\u3002<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/images.storychief.com\/account_6827\/nps-survey-built-with-userpilot_800_009808786ef46aa67f096b249c20e3eb_800.png 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/images.storychief.com\/account_6827\/nps-survey-built-with-userpilot_800_009808786ef46aa67f096b249c20e3eb_800.png 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/images.storychief.com\/account_6827\/nps-survey-built-with-userpilot_800_009808786ef46aa67f096b249c20e3eb_800.png\" \/><\/picture><figcaption>\u7528Userpilot\u8f6f\u4ef6\u5efa\u7acb\u7684NPS\u8ddf\u8e2a\u8c03\u67e5<\/figcaption><\/figure>\n<p>\u8fd9\u4e2a\u989d\u5916\u7684\u95ee\u9898\u53ef\u4ee5\u5e2e\u52a9\u4f60\u68c0\u7d22\u5230\u4e0eNPS\u8bc4\u7ea7\u76f8\u5339\u914d\u7684\u5177\u4f53\u53cd\u9988\u3002 \u4f60\u53ef\u4ee5\u95ee\u4e00\u4e9b\u53d8\u5316\uff0c\u800c\u4e0d\u662f &#8220;\u4f60\u4e3a\u4ec0\u4e48\u7ed9\u8fd9\u4e2a\u5206\u6570\uff1f&#8221;\u5305\u62ec\uff1a<\/p>\n<ul>\n<li>\u4f60\u4e3a\u4ec0\u4e48<em>\u4e0d<\/em>\u63a8\u8350\u6211\u4eec\uff1f<\/li>\n<li>\u6211\u4eec\u53ef\u4ee5\u505a\u4e9b\u4ec0\u4e48\u6765\u6539\u5584\u60a8\u4eca\u5929\u7684\u4f53\u9a8c\uff1f<\/li>\n<li>\u6211\u4eec\u5e94\u8be5\u6539\u8fdb\u4ec0\u4e48\uff1f<\/li>\n<\/ul>\n<h3 id=\"1043h\">\u4e3a\u4ec0\u4e48NPS\u8c03\u67e5\u5f88\u91cd\u8981\uff1f<\/h3>\n<p>\u7528NPS\u8c03\u67e5\u6765\u8861\u91cf\u5ba2\u6237<a href=\"https:\/\/userpilot.com\/blog\/customer-satisfaction-survey-saas\/\">\u6ee1\u610f\u5ea6<\/a>\u662f\u81f3\u5173\u91cd\u8981\u7684\uff0c\u56e0\u4e3a\u6ee1\u610f\u7684\u5ba2\u6237\u66f4\u6709\u53ef\u80fd\u5411\u4f60\u7684\u4f01\u4e1a\u63a8\u8350\u5176\u4ed6\u4eba\uff0c\u5e76\u5bf9\u4f60\u7684\u670d\u52a1\u4fdd\u6301\u5fe0\u8bda\u3002<\/p>\n<p>\u53e6\u4e00\u65b9\u9762\uff0c\u8bc6\u522b\u4e0d\u6ee1\u610f\u7684\u5ba2\u6237\u4e5f\u662f\u4e00\u4e2a\u597d\u4e3b\u610f\uff0c\u4ee5\u5c1d\u8bd5\u51cf\u5c11\u4efb\u4f55\u8d1f\u9762\u8bc4\u8bba\u548c\u4f60\u7684\u6d41\u5931\u7387\u3002<\/p>\n<p>\u8bf4\u5230\u8fd9\u91cc\uff0cNPS\u53ef\u4ee5&#8211;\u800c\u4e14\u5e94\u8be5&#8211;\u4e0d\u4ec5\u4ec5\u662f\u4e00\u4e2a\u6570\u5b57\u6216\u4e00\u4e2a\u865a\u8363\u7684\u6307\u6807\u3002<\/p>\n<p>\u8fd9\u5c31\u662f\u8bf4\uff0c\u4f60\u4ecd\u7136\u9700\u8981\u77e5\u9053<em>\u4e3a\u4ec0\u4e48<\/em>\u7528\u6237\u5728\u8c03\u67e5\u4e2d\u56de\u7b54\u4e86\u67d0\u4e2a\u6570\u5b57\uff0c\u7279\u522b\u662f\u5982\u679c\u662f\u4f4e\u5206\u7684\u8bdd\u3002<\/p>\n<p>\u76f4\u63a5\u8fdb\u5165\u884c\u52a8\uff0c\u89c2\u770b\u6211\u4eec\u5f55\u5236\u7684\u5173\u4e8e\u5982\u4f55\u6709\u6548\u4f7f\u7528NPS\u7684\u7f51\u7edc\u7814\u8ba8\u4f1a\u3002 \u5728\u6b64\u6ce8\u518c\u3002<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/images.storychief.com\/account_6827\/userpilot-webinar-measuring-user-sentiment-with-NPS_4a2e1a325250630d6d1c1a5e21670395_800.png 1x, https:\/\/images.storychief.com\/account_6827\/userpilot-webinar-measuring-user-sentiment-with-NPS_4a2e1a325250630d6d1c1a5e21670395_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/images.storychief.com\/account_6827\/userpilot-webinar-measuring-user-sentiment-with-NPS_4a2e1a325250630d6d1c1a5e21670395_800.png 1x, https:\/\/images.storychief.com\/account_6827\/userpilot-webinar-measuring-user-sentiment-with-NPS_4a2e1a325250630d6d1c1a5e21670395_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/images.storychief.com\/account_6827\/userpilot-webinar-measuring-user-sentiment-with-NPS_4a2e1a325250630d6d1c1a5e21670395_800.png\" \/><\/picture><figcaption>\u6ce8\u518c\u89c2\u770b<a href=\"https:\/\/app.ewebinar.com\/webinar\/measuring-user-sentiment-with-nps-scores-and-microsurveys-nps-doesnt-need-to-be-a-vanity-metric-3617\">Postfity\u5982\u4f55\u5229\u7528NPS\u8c03\u67e5\u53cd\u9988\u6765\u6539\u5584\u4ed6\u4eec\u7684\u4ea7\u54c1\u548c\u7528\u6237\u4f53\u9a8c<\/a><\/figcaption><\/figure>\n<p>\u4f8b\u5982\uff0c\u7528\u6237\u5728\u770b\u5230\u4f60\u7684\u7528\u6237\u754c\u9762\u65f6\u662f\u5426\u4f1a\u611f\u5230\u5934\u6655\u76ee\u7729\uff1f \u4f60\u7684\u5e94\u7528\u7a0b\u5e8f\u9875\u9762\u662f\u5426\u4ee5\u51b0\u51b7\u7684\u901f\u5ea6\u52a0\u8f7d\uff1f \u7528\u6237\u4f53\u9a8c\u8c03\u67e5\u662f\u5426\u5e72\u6270\u4e86\u7528\u6237\u4f53\u9a8c\uff0c\u4ee5\u81f3\u4e8e<em>\u6210\u4e3a<\/em>\u4f60\u7684\u7528\u6237\u4f53\u9a8c\u8d1f\u9762\u8bc4\u4ef7\u7684\u6765\u6e90\uff1f<\/p>\n<p>\u5728\u4e00\u5929\u7ed3\u675f\u7684\u65f6\u5019\uff08\u6216\u8005\u6211\u4eec\u5e94\u8be5\u8bf4\u662f\u4e00\u4e2a\u5b63\u5ea6\u7ed3\u675f\u7684\u65f6\u5019\uff09\uff0c<a href=\"https:\/\/userpilot.com\/blog\/user-feedback\/\">\u4e86\u89e3 <\/a>\u5f15\u8d77\u4f60\u7684\u7528\u6237\u5fae\u7b11\u6216\u8ba9\u4ed6\u4eec\u6d41\u6c57\u7684\u5173\u952e\u9a71\u52a8\u56e0\u7d20\uff0c\u6709\u52a9\u4e8e\u4f60\u5c06\u7cbe\u529b\u96c6\u4e2d\u5728\u6b63\u786e\u7684\u4e8b\u60c5\u4e0a\u3002<\/p>\n<h2 id=\"9581s\">\u4ec0\u4e48\u662fNPS\u8c03\u67e5\u8f6f\u4ef6\uff1f<\/h2>\n<p>\u73b0\u5728\u4f60\u660e\u767d\u4e86\u4e3a\u4ec0\u4e48\u77e5\u9053\u4f60\u7684NPS\u8c03\u67e5\u5206\u6570\u5f88\u91cd\u8981\uff0c\u4e5f\u8bb8\u4f60\u60f3\u77e5\u9053\u4f60\u5982\u4f55\u53bb\u6536\u96c6\u8fd9\u4e9b\u6570\u636e\u3002 \u8fd9\u5c31\u662fNPS\u8c03\u67e5\u8f6f\u4ef6\u7684\u4f5c\u7528\u3002<\/p>\n<p>\u867d\u7136\u4f60\u53ef\u4ee5\u4f7f\u7528\u901a\u7528\u7684\u8c03\u67e5\u5de5\u5177\uff0c\u5982\u8c37\u6b4c\u8868\u683c\u6216Typeform\u6765\u6536\u96c6\u7535\u5b50\u8868\u683c\u4e2d\u7684\u7ed3\u679c\uff0c\u4f46\u8fd9\u4e0d\u662f\u4e00\u4e2a\u957f\u671f\u7684\u89e3\u51b3\u65b9\u6848\u3002<\/p>\n<p>\u53e6\u4e00\u79cd\u65b9\u6cd5\u662f\u4f7f\u7528\u4e13\u7528\u7684NPS\u8f6f\u4ef6\uff0c\u8fd9\u6837\u4f60\u5c31\u53ef\u4ee5\u5728\u4e00\u4e2a\u4eea\u8868\u76d8\u5185\u521b\u5efaNPS\u8c03\u67e5\uff0c\u6536\u96c6\u548c\u5206\u6790\u6570\u636e\u3002<\/p>\n<p>\u4e0d\u8fc7\uff0c\u66f4\u597d\u7684\u9009\u62e9\u662f\u4f7f\u7528\u7528\u6237\u53cd\u9988\u5de5\u5177\uff0c\u8ba9\u4f60\u6536\u96c6\u591a\u79cd\u7c7b\u578b\u7684\u5ba2\u6237\u6ee1\u610f\u5ea6\u8c03\u67e5\u6570\u636e\uff0c\u5e76\u5141\u8bb8\u4f60\u5bf9\u6536\u96c6\u7684\u6570\u636e\u4e5f\u91c7\u53d6\u884c\u52a8\u3002 \u4f8b\u5982\uff0c\u81ea\u52a8\u89e6\u53d1\u5e94\u7528\u7a0b\u5e8f\u5185\u7684\u6d88\u606f\uff0c\u4e3a\u90a3\u4e9b\u5bf9\u4f60\u7684\u8c03\u67e5\u505a\u51fa1\u5206\u7b54\u590d\u7684\u7528\u6237\u63d0\u4f9b\u5e2e\u52a9\u3002<\/p>\n<h3 id=\"1ag5v\">\u5982\u4f55\u7528NPS\u8f6f\u4ef6\u8ba1\u7b97NPS\u5206\u6570\uff1f<\/h3>\n<p>\u6b63\u5982\u6211\u4eec\u524d\u9762\u603b\u7ed3\u7684\u90a3\u6837\uff0cNPS\u5f97\u5206\u7684\u5168\u90e8\u5185\u5bb9\u662f\u57fa\u4e8e\u4e00\u4e2a\u7b80\u5355\u7684\u95ee\u9898\uff1a&#8221;<strong>\u57280\u523010\u7684\u8303\u56f4\u5185\uff0c\u4f60\u6709\u591a\u5927\u53ef\u80fd\u5411\u670b\u53cb\u63a8\u8350\u6211\u4eec\u7684\u4e1a\u52a1\uff1f<\/strong>&#8221;<\/p>\n<p>\u5f53\u770b\u5230\u8fd9\u4e00\u70b9\u65f6\uff0c\u53d7\u8bbf\u8005\u9700\u8981\u505a\u7684\u5c31\u662f\u57280-10\u5206\u7684\u8303\u56f4\u5185\u6253\u5206\uff0c0\u5206\u662f &#8220;\u4e0d\u53ef\u80fd&#8221;\uff0c10\u5206\u662f &#8220;\u975e\u5e38\u53ef\u80fd&#8221;\u3002<\/p>\n<p>\u6839\u636e\u7ed9\u5b9a\u7684\u5206\u6570\uff0c\u5ba2\u6237\u5c06\u88ab\u89c6\u4e3a\u4ee5\u4e0b\u4e09\u79cd\u9009\u62e9\u4e4b\u4e00\uff1a<\/p>\n<ul>\n<li><strong>9-10\u5206\uff1a <\/strong>\u8fd9\u4e9b\u4eba\u88ab\u79f0\u4e3a &#8220;\u63a8\u5e7f\u8005&#8221;\uff0c\u4ed6\u4eec\u5bf9\u4f60\u7684\u4ea7\u54c1\u6216\u670d\u52a1\u8d85\u7ea7\u6ee1\u610f\uff0c\u5e76\u4e50\u610f\u5411\u4ed6\u4eec\u7684\u540c\u4e8b\u3001\u670b\u53cb\u548c\u540c\u884c\u63a8\u8350\u4f60\u3002 \u4ed6\u4eec\u901a\u8fc7\u8f6c\u4ecb\u5bf9\u4f60\u7684\u4e1a\u52a1\u4ea7\u751f\u79ef\u6781\u5f71\u54cd\u3002<\/li>\n<li><strong>7-8\u5206\uff1a <\/strong>\u88ab\u6807\u8bb0\u4e3a &#8220;\u88ab\u52a8&#8221;\uff0c\u8fd9\u4e9b\u4eba\u5bf9\u4f60\u7684\u4ea7\u54c1\u6216\u670d\u52a1\u611f\u5230\u6ee1\u610f\uff0c\u4f46\u8fd8\u4e0d\u8db3\u4ee5\u63a8\u5e7f\u5b83\u3002 \u5b83\u4eec\u5bf9\u4f60\u7684\u4e1a\u52a1\u6709\u4e2d\u6027\u5f71\u54cd\u3002<\/li>\n<li><strong>0-6\u5206\uff1a <\/strong>\u88ab\u79f0\u4e3a &#8220;\u8bcb\u6bc1\u8005&#8221;\uff0c\u8fd9\u4e9b\u4eba\u5bf9\u4f60\u7684\u4ea7\u54c1\u6216\u670d\u52a1\u4e0d\u6ee1\u610f\u3002 \u4ed6\u4eec\u53ef\u80fd\u4f1a\u5bf9\u4f60\u7684\u4e1a\u52a1\u4ea7\u751f\u8d1f\u9762\u5f71\u54cd\uff0c\u8981\u4e48\u662f\u4fc3\u6210\u5ba2\u6237\u6d41\u5931\uff0c\u8981\u4e48\u662f\u5f15\u5bfc\u4ed6\u4eba\u8fdc\u79bb\u4f60\u7684\u4e1a\u52a1\u3002<\/li>\n<\/ul>\n<p>\u4e3a\u4e86\u8ba1\u7b97NPS\u5206\u6570\uff0c\u4f60\u8981\u4ece &#8220;\u4fc3\u8fdb\u8005&#8221;\uff089-10\u5206\uff09\u7684\u767e\u5206\u6bd4\u4e2d\u51cf\u53bb &#8220;\u8bcb\u6bc1\u8005&#8221;\uff080-6\u5206\uff09\u7684\u767e\u5206\u6bd4\u3002<\/p>\n<blockquote><p>\u664b\u5347\u8005%-\u8d2c\u4f4e\u8005%=\u51c0\u664b\u5347\u8005\u5206\u6570<\/p><\/blockquote>\n<p>\u56e0\u6b64\uff0c\u5982\u679c50%\u7684\u53d7\u8bbf\u8005\u662f\u4f60\u4ea7\u54c1\u7684\u5fe0\u5b9e\u7c89\u4e1d\uff08&#8221;\u63a8\u5e7f\u8005&#8221;\uff0c\u7ed99-10\u5206\uff09\uff0c20%\u7684\u53d7\u8bbf\u8005\u76f8\u5f53\u4e0d\u6ee1\u610f\uff08&#8221;\u53cd\u5bf9\u8005&#8221;\uff0c\u7ed90-6\u5206\uff09\uff0c\u90a3\u4e48\u8ba1\u7b97\u7ed3\u679c\u5c06\u662f\u8fd9\u6837\u7684\uff1a50-20 = 30<\/p>\n<p>\u4f60\u7684NPS\u5f97\u5206\u662f30\u5206\u3002<\/p>\n<p>\u5e78\u8fd0\u7684\u662f\uff0c\u7531\u4e8e\u6709\u4e86NPS\u8f6f\u4ef6\uff0c\u4f60\u4e0d\u9700\u8981\u4e3a\u6570\u5b66\u95ee\u9898\u800c\u70e6\u607c\u4e86\uff01\u4f60\u53ef\u4ee5\u7528\u5b83\u6765\u8ba1\u7b97\uff01 \u8ba9\u6211\u4eec\u6df1\u5165\u4e86\u89e3\u4e00\u4e0b\u6700\u53d7\u559c\u7231\u7684\u529f\u80fd\u3002<\/p>\n<h3 id=\"6tcs0\">\u5982\u4f55\u4e3a\u4f60\u7684SaaS\u4f01\u4e1a\u9009\u62e9\u6700\u597d\u7684NPS\u8c03\u67e5\u8f6f\u4ef6\uff1f<\/h3>\n<p>\u6bcf\u4e2a\u4f01\u4e1a\u90fd\u6709\u81ea\u5df1\u7684\u9700\u6c42\uff0c\u6240\u4ee5\u4f60\u9700\u8981\u7684NPS\u8f6f\u4ef6\u7684\u7c7b\u578b\u53ef\u80fd\u4f1a\u6709\u6240\u4e0d\u540c\u3002<\/p>\n<p>\u65e0\u8bba\u4f60\u662f\u9700\u8981\u4eceCSV\u6587\u4ef6\u5bfc\u5165\u7b54\u590d\uff0c\u8fd8\u662f\u9700\u8981\u4e0e\u7b2c\u4e09\u65b9\u96c6\u6210\uff0c\u6216\u8005\u9700\u8981\u8c03\u67e5\u7ec6\u5206\u53d7\u4f17\u7684\u80fd\u529b\uff0c\u90fd\u6709\u5404\u79cd\u529f\u80fd\u9700\u8981\u6ce8\u610f\u3002<\/p>\n<p>\u4ee5\u4e0b\u662f\u6211\u4eec\u6700\u559c\u6b22\u7684\u597d\u7684NPS<a href=\"https:\/\/userpilot.com\/blog\/product-feed-back-tools\/\">\u8c03\u67e5\u8f6f\u4ef6<\/a>\u7684\u4e00\u4e9b\u529f\u80fd\uff1a<\/p>\n<ul>\n<li>\u5728\u5e94\u7528\u7a0b\u5e8f\u4e2d\u521b\u5efaNPS\u8c03\u67e5<\/li>\n<li>\u5728\u4f60\u7684NPS\u5206\u6570\u8c03\u67e5\u4e2d\u521b\u5efa\u4e00\u4e2a\u540e\u7eed\u95ee\u9898<\/li>\n<li>\u542f\u52a8\u4f60\u7684NPS\u8c03\u67e5\uff0c\u800c\u4e0d\u9700\u8981\u5f00\u53d1\u8005\u7684\u5e2e\u52a9<\/li>\n<li><a href=\"https:\/\/userpilot.com\/blog\/customer-segmentation\/\">\u5bf9<\/a>\u4f60\u7684\u53d7\u4f17\u8fdb\u884c<a href=\"https:\/\/userpilot.com\/blog\/customer-segmentation\/\">\u7ec6\u5206<\/a>\uff0c\u8fd9\u6837\u4f60\u5c31\u4e0d\u4f1a\u5411\u4e0d\u6d3b\u8dc3\u7684\u7528\u6237\u53d1\u9001NPS\u8c03\u67e5\u3002<\/li>\n<li>\u81ea\u52a8\u8ba1\u7b97\u4f60\u7684NPS\u5f97\u5206\u5e76\u5b9e\u65f6\u66f4\u65b0<\/li>\n<li>\u6536\u96c6\u65e0\u9650\u7684\u56de\u5e94\uff0c\u800c\u65e0\u9700\u652f\u4ed8\u989d\u5916\u8d39\u7528<\/li>\n<li>\u6309\u5171\u540c\u4e3b\u9898\u6807\u8bb0\/\u6807\u793a\u7b54\u590d<\/li>\n<li>\u5c06\u5206\u6570\u4e0e\u5e94\u7528\u4e2d\u7684\u7528\u6237\u884c\u4e3a\u5206\u6790\u8fdb\u884c\u4ea4\u53c9\u5bf9\u6bd4<\/li>\n<li>\u901a\u8fc7\u5e94\u7528\u4f60\u7684\u54c1\u724c\u989c\u8272\u548c\u98ce\u683c\u6765\u5b9a\u5236\u8c03\u67e5\u95ee\u5377<\/li>\n<\/ul>\n<h2 id=\"e8o7o\">2023\u5e74\u6700\u4f73NPS\u8c03\u67e5\u8f6f\u4ef6<\/h2>\n<p>\u5728\u4f60\u7262\u7262\u638c\u63e1\u4e86\u54ea\u4e9b\u529f\u80fd\u5bf9\u4f60\u6765\u8bf4\u662f\u6700\u91cd\u8981\u7684\uff0c\u54ea\u4e9b\u529f\u80fd\u662f\u4f60\u53ef\u4ee5\u653e\u5f03\u7684\u4e4b\u540e\uff0c\u73b0\u5728\u662f\u65f6\u5019\u8bc4\u4f30\u4e00\u4e0b\u5916\u9762\u7684\u5de5\u5177\u4e86<\/p>\n<p>\u6709\u5f88\u591a\u9009\u62e9&#8211;\u6709\u4e9b\u6bd4\u5176\u4ed6\u66f4\u597d\u3002 \u4ee5\u4e0b\u662f\u5bf92024\u5e74\u503c\u5f97\u5173\u6ce8\u7684NPS\u8c03\u67e5\u8f6f\u4ef6\u5de5\u5177\u7684\u7efc\u8ff0\u3002<\/p>\n<h3 id=\"4061f\">NPS\u53cd\u9988\u8f6f\u4ef6#1 &#8211; Userpilot<\/h3>\n<p>\u4f60\u53ef\u80fd\u5df2\u7ecf\u731c\u5230\u4e86\uff0c\u4f46\u6211\u4eec\u81ea\u5df1\u7684\u4ea7\u54c1\uff0c<a href=\"https:\/\/userpilot.com\/userpilot-demo\">Userpilot<\/a>\uff0c\u662f\u4e00\u4e2a\u4ea7\u54c1\u6210\u957f\u5e73\u53f0\u5de5\u5177\uff0c\u4e13\u6ce8\u4e8e\u5206\u6790\u7528\u6237\u884c\u4e3a\uff0c\u901a\u8fc7<a href=\"https:\/\/userpilot.com\/blog\/best-user-onboarding-experience\/\">\u5165\u804c\u4f53\u9a8c<\/a>\u63d0\u4f9b\u5e94\u7528\u5185\u7684\u53c2\u4e0e\u5ea6\uff08\u4f60\u597d\uff0c<a href=\"https:\/\/userpilot.com\/blog\/user-onboarding-best-practices\/\">\u7528\u6237\u5165\u804c<\/a>\uff01\uff09\uff0c\u5e76\u8861\u91cf\u7528\u6237\u7684\u60c5\u7eea&#8211;\u5305\u62ecNPS\u8c03\u67e5\uff01\uff01<\/p>\n<p>\u67e5\u770bUserpilot\u4e2d\u7684NPS\u8c03\u67e5\u5206\u6790\u4eea\u8868\u677f\uff1a<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/images.storychief.com\/account_6827\/NPS-survey-software-data-userpilot_b66f0ace10ca0217be1da62a3edc85fa_800.png 1x, https:\/\/images.storychief.com\/account_6827\/NPS-survey-software-data-userpilot_b66f0ace10ca0217be1da62a3edc85fa_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/images.storychief.com\/account_6827\/NPS-survey-software-data-userpilot_b66f0ace10ca0217be1da62a3edc85fa_800.png 1x, https:\/\/images.storychief.com\/account_6827\/NPS-survey-software-data-userpilot_b66f0ace10ca0217be1da62a3edc85fa_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/images.storychief.com\/account_6827\/NPS-survey-software-data-userpilot_b66f0ace10ca0217be1da62a3edc85fa_800.png\" \/><\/picture><figcaption>\u4f7f\u7528Userpilot\u8f6f\u4ef6\u6536\u96c6\u548c\u5206\u6790NPS\u6570\u636e\u3002<a href=\"https:\/\/userpilot.com\/userpilot-demo\">\u83b7\u53d6\u6f14\u793a\u5e76\u5f00\u59cb<\/a>\u4f7f\u7528\u3002<\/figcaption><\/figure>\n<p>\u8f7b\u677e\u521b\u5efa\u5e94\u7528\u5185NPS\u8c03\u67e5\uff0c\u5e76\u4ee5\u7b80\u6d01\u7684\u54c1\u724c\u5916\u89c2\u5bf9\u5176\u8fdb\u884c\u4e2a\u6027\u5316\u5904\u7406\uff0c\u800c\u4e0d\u9700\u8981\u7f16\u7801\u6216\u4f7f\u7528CSS\uff1a<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/images.storychief.com\/account_6827\/NPS-survey-software-userpilot-personalization_8219b548170124dd499747f3313a065f_800.png 1x, https:\/\/images.storychief.com\/account_6827\/NPS-survey-software-userpilot-personalization_8219b548170124dd499747f3313a065f_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/images.storychief.com\/account_6827\/NPS-survey-software-userpilot-personalization_8219b548170124dd499747f3313a065f_800.png 1x, https:\/\/images.storychief.com\/account_6827\/NPS-survey-software-userpilot-personalization_8219b548170124dd499747f3313a065f_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/images.storychief.com\/account_6827\/NPS-survey-software-userpilot-personalization_8219b548170124dd499747f3313a065f_800.png\" \/><\/picture><figcaption>\u4e2a\u6027\u5316\u4f60\u7684\u5e94\u7528\u5185NPS\u8c03\u67e5\uff0c\u4ee5\u9002\u5e94\u4f60\u7684\u54c1\u724c\u98ce\u683c\u3002 <a href=\"https:\/\/userpilot.com\/userpilot-demo\">\u83b7\u53d6\u4e00\u4e2aUserpilot\u6f14\u793a\uff0c\u770b\u770b\u5982\u4f55\u3002<\/a><\/figcaption><\/figure>\n<p>\u4e13\u4e1a\u5730\u5206\u6790\u7528\u6237\u7684\u53cd\u5e94\uff0c\u8ba9\u4e94\u989c\u516d\u8272\u7684\u7ea2\u8272\u5230\u7eff\u8272\u7684\u53ef\u89c6\u5316\u5206\u6570\u5e2e\u52a9\u4f60\u53ea\u9700\u770b\u4e00\u773c\u5c31\u80fd\u77e5\u9053\u4e8b\u60c5\u7684\u8fdb\u5c55\u3002<\/p>\n<p>\u901a\u8fc7\u6807\u8bb0\u5728\u4f60\u7684\u5b9a\u6027\u95ee\u9898\u4e2d\u6536\u96c6\u5230\u7684\u53cd\u5e94\uff0c\u4f60\u53ef\u4ee5\u4ea4\u53c9\u53c2\u8003\u6570\u636e\uff0c\u770b\u770b\u7279\u5b9a\u7684\u6a21\u5f0f\u5982\u4f55\u5f71\u54cdNPS\u5f97\u5206\u3002<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/images.storychief.com\/account_6827\/NPS-survey-software-userpilot-tag-responses_9dbd8b2b9942f382498f2583f8012875_800.png 1x, https:\/\/images.storychief.com\/account_6827\/NPS-survey-software-userpilot-tag-responses_9dbd8b2b9942f382498f2583f8012875_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/images.storychief.com\/account_6827\/NPS-survey-software-userpilot-tag-responses_9dbd8b2b9942f382498f2583f8012875_800.png 1x, https:\/\/images.storychief.com\/account_6827\/NPS-survey-software-userpilot-tag-responses_9dbd8b2b9942f382498f2583f8012875_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/images.storychief.com\/account_6827\/NPS-survey-software-userpilot-tag-responses_9dbd8b2b9942f382498f2583f8012875_800.png\" \/><\/picture><figcaption>\u7ed9NPS\u56de\u5e94\u8d34\u4e0a\u6807\u7b7e\uff0c\u5e76\u4e0eNPS\u5206\u6570\u4ea4\u53c9\u53c2\u8003\u3002 <a href=\"https:\/\/userpilot.com\/userpilot-demo\">\u83b7\u53d6\u4e00\u4e2aUserpilot\u6f14\u793a\uff0c\u770b\u770b\u5982\u4f55\u3002<\/a><\/figcaption><\/figure>\n<p>\u6700\u540e\u4f46\u80af\u5b9a\u4e0d\u662f\u6700\u4e0d\u91cd\u8981\u7684\uff0c<a href=\"https:\/\/userpilot.com\/blog\/nps-feedback-software-2021\/\">\u63a8\u51fa\u5e94\u7528\u5185\u4f53\u9a8c\uff0c <\/a>\u76f4\u63a5\u4eceUserpilot\u4eea\u8868\u76d8\u4e0a<a href=\"https:\/\/userpilot.com\/blog\/nps-feedback-software-2021\/\">\u56de\u5e94 <\/a>\u7528\u6237\u53cd\u9988\u3002<\/p>\n<p>\u9664\u4e86\u6536\u96c6\u56de\u5e94\uff0c\u4f60\u8fd8\u53ef\u4ee5\u901a\u8fc7\u4ee5\u4e0b\u65b9\u5f0f\u83b7\u5f97\u66f4\u591a\u9ad8\u7ea7\u548c\u590d\u6742\u7684\u5185\u5bb9\uff1a<\/p>\n<ul>\n<li>\u6839\u636e\u7528\u6237\u53cd\u9988\u7684\u6027\u8d28\u5bf9\u5176\u8fdb\u884c\u5206\u7c7b\uff0c\u5e76\u4e0e\u5176\u4ed6\u7528\u6237\u5206\u6790\u8fdb\u884c\u914d\u5bf9<\/li>\n<li>\u9488\u5bf9\u4e0d\u540c\u7684\u5e94\u7528\u5185\u4f53\u9a8c\uff0c\u4ee5\u89e3\u51b3\u4e0d\u540c\u7684\u7528\u6237\u7fa4\u4f53\uff0c\u8981\u4e48\u6536\u96c6\u66f4\u591a\u7684\u53cd\u9988\uff0c\u8981\u4e48\u63d0\u4f9b\u5e2e\u52a9\u3002<\/li>\n<\/ul>\n<p>\u8ba9\u6211\u4eec\u6765\u770b\u770b\u4f60\u53ef\u4ee5\u5728Userpilot\u5185\u90e8\u521b\u5efa\u7684\u4e00\u4e2a\u9ad8\u7ea7\u7ec6\u5206\u7684\u4f8b\u5b50\uff1a<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/images.storychief.com\/account_6827\/NPS-survey-software-advanced-segmentation-userpilot_aa6dd07d129cbdc9ecc870ff494264e9_800.png 1x, https:\/\/images.storychief.com\/account_6827\/NPS-survey-software-advanced-segmentation-userpilot_aa6dd07d129cbdc9ecc870ff494264e9_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/images.storychief.com\/account_6827\/NPS-survey-software-advanced-segmentation-userpilot_aa6dd07d129cbdc9ecc870ff494264e9_800.png 1x, https:\/\/images.storychief.com\/account_6827\/NPS-survey-software-advanced-segmentation-userpilot_aa6dd07d129cbdc9ecc870ff494264e9_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/images.storychief.com\/account_6827\/NPS-survey-software-advanced-segmentation-userpilot_aa6dd07d129cbdc9ecc870ff494264e9_800.png\" \/><\/picture><figcaption>\u5728<a href=\"https:\/\/userpilot.com\/userpilot-demo\">Userpilot<\/a>\u4e2d\u8fdb\u884c\u9ad8\u7ea7\u7528\u6237\u7ec6\u5206\uff0c\u5305\u62ec\u90a3\u4e9b\u57fa\u4e8e\u4f60\u7684NPS\u5f97\u5206\u3002<\/figcaption><\/figure>\n<p>\u73b0\u5728\u8ba9\u6211\u4eec\u8bc4\u4f30\u4e00\u4e0bUserpilot\u4f5c\u4e3a\u4f60\u9996\u9009\u7684NPS\u8c03\u67e5\u5de5\u5177\u7684\u4f18\u70b9\u548c\u7f3a\u70b9\u3002<\/p>\n<h4 id=\"bmcc7\">\u4f18\u70b9<\/h4>\n<ul>\n<li>\u4f60\u53ef\u4ee5\u6536\u96c6\u7684\u8c03\u67e5\u95ee\u5377\u6570\u91cf<strong>\u6ca1\u6709\u9650\u5236<\/strong>&#8211;\u53ea\u9700\u652f\u4ed8\u4e00\u6b21\uff0c\u5c31\u53ef\u4ee5\u521b\u5efa\u548c\u6536\u96c6\u4f60\u6240\u9700\u8981\u7684\u8c03\u67e5\u95ee\u5377!<\/li>\n<li>\u4f60\u53ef\u4ee5\u6839\u636e\u4f60\u7684\u4e1a\u52a1\u521b\u5efa<strong>\u54c1\u724c\u8c03\u67e5<\/strong>&#8211;\u6709\u98ce\u683c\u5730\u6536\u96c6\u5b9a\u91cf\u548c\u5b9a\u6027\u7684\u53cd\u9988\u3002<\/li>\n<li>\u5b83\u63d0\u4f9b\u5148\u8fdb\u7684<strong>\u7528\u6237\u7ec6\u5206<\/strong>&#8211;\u7528\u4e8e\u4e0d\u540c\u7ec6\u5206\u5e02\u573a\u548c\u591a\u6e20\u9053\u7684\u5173\u952e\u5206\u6790\u3002<\/li>\n<li>\u5728\u521b\u5efaNPS\u8c03\u67e5\u65f6<strong>\u4e0d\u9700\u8981\u4efb\u4f55\u4ee3\u7801<\/strong>&#8211;\u81ea\u5df1\u52a8\u624b\uff0c\u51cf\u8f7b\u4f60\u7684\u5f00\u53d1\u4eba\u5458\u7684\u8d1f\u62c5\u3002<\/li>\n<li>\u4f60\u4e5f\u53ef\u4ee5\u6839\u636e\u540c\u4e00\u4ea7\u54c1\u7684NPS\u5206\u6570\u521b\u5efa<strong>\u5e94\u7528\u5185\u4f53\u9a8c<\/strong>\uff0c\u5b8c\u5168\u4e0d\u9700\u8981\u4ee3\u7801\u3002<\/li>\n<li>\u4eab\u53d7\u7528\u6237\u53cd\u5e94\u7684<strong>\u5206\u6790\u4eea\u8868\u677f<\/strong>&#8211;\u4e00\u76ee\u4e86\u7136\u5730\u770b\u5230\u5927\u5c40\u548c\u5c0f\u7ec6\u8282\u3002<\/li>\n<li>\u5373\u5c06\u63a8\u51fa\uff1a\u5bf9\u53cd\u5e94\u8fdb\u884c\u6807\u8bb0\uff0c\u5e76\u6839\u636e\u6807\u8bb0\u786e\u5b9a\u5e94\u7528\u5185\u4f53\u9a8c\u3002<\/li>\n<\/ul>\n<h4 id=\"93l0\">\u5eb7\u5065<\/h4>\n<ul>\n<li>\u73b0\u5728\uff0c\u5b83\u5728\u79fb\u52a8\u6216\u7b2c\u4e09\u65b9\u5e94\u7528\u7a0b\u5e8f\u4e0a\u4e0d\u8d77\u4f5c\u7528\u3002 \u4f60\u53ef\u4ee5\u5728\u4f60\u7684\u7f51\u7ad9\u6216\u54cd\u5e94\u5f0f\u7f51\u7edc\u5e94\u7528\u7a0b\u5e8f\u4e0a\u8fd0\u884c\u8c03\u67e5\u3002<\/li>\n<\/ul>\n<p><a href=\"https:\/\/userpilot.com\/userpilot-demo\">\u83b7\u5f97\u4e00\u4e2a\u4e2a\u6027\u5316\u7684Userpilot\u6f14\u793a <\/a>\uff0c\u770b\u770b\u8fd9\u4e2a\u5de5\u5177\u7684\u8fd0\u884c\u60c5\u51b5\u3002 \u9664\u4e86\u6536\u96c6NPS\u8c03\u67e5\uff0c\u4f60\u8fd8\u53ef\u4ee5\u7528Userpilot\u505a\u5f88\u591a\u4e8b\u60c5\u3002<\/p>\n<h3 id=\"bc4v0\">NPS\u53cd\u9988\u8f6f\u4ef6#2 &#8211; Hotjar<\/h3>\n<p>\u63a5\u4e0b\u6765\uff0c\u662fHotjar\u3002 Hotjar\u662f\u884c\u4e3a\u5206\u6790\u548c\u7528\u6237\u53cd\u9988\u8f6f\u4ef6\uff0c\u65e8\u5728\u8865\u5145\u8c37\u6b4c\u5206\u6790\u7b49\u66f4\u4f20\u7edf\u7684\u670d\u52a1\u3002<\/p>\n<p>\u901a\u8fc7Hotjar Surveys\uff0c\u60a8\u53ef\u4ee5\u5728\u5e94\u7528\u5185\u6216\u7f51\u7ad9\u4e0a\u521b\u5efa\u548c\u90e8\u7f72NPS\u8c03\u67e5\u3002 \u8c03\u67e5\u8868\u7684\u653e\u7f6e\u65b9\u5f0f\u6709\u4e09\u79cd\uff1a\u5728\u4f60\u7684\u7f51\u9875\u4e0a\u7684\u4fa7\u8fb9\u5f39\u51fa\u7a97\u53e3\uff0c\u5728\u7528\u6237\u6b63\u5728\u8bbf\u95ee\u7684\u9875\u9762\u4e2d\u95f4\u4f5c\u4e3a\u5168\u5c4f\u8986\u76d6\uff0c\u6216\u4f5c\u4e3a\u5916\u90e8\u94fe\u63a5\u3002<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/images.storychief.com\/account_6827\/Hotjar-nps-survey-software_cdd88edea2884d71481efa7e5380de7f_800.png 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/images.storychief.com\/account_6827\/Hotjar-nps-survey-software_cdd88edea2884d71481efa7e5380de7f_800.png 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/images.storychief.com\/account_6827\/Hotjar-nps-survey-software_cdd88edea2884d71481efa7e5380de7f_800.png\" alt=\"hotjar-nps-survey-software\" \/><\/picture><figcaption>Hotjar NPS\u8c03\u67e5<\/figcaption><\/figure>\n<p>\u6211\u4eec\u5df2\u7ecf\u63d0\u5230\u4e86\u540e\u7eed\u95ee\u9898\u7684\u827a\u672f\uff0c\u800cHotjar\u8c03\u67e5\u5141\u8bb8\u8fd9\u6837\u505a\u3002 \u8fd8\u6709\u4e00\u4e2a\u7a7a\u95f4\u4f9b\u7528\u6237\u9080\u8bf7\u4f60\u7684\u56e2\u961f\u8054\u7cfb\uff0c\u4ee5\u83b7\u5f97\u66f4\u591a\u53cd\u9988\u3002<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/images.storychief.com\/account_6827\/image_800_036fc395574954746d63fb1c6e24a218_800.jpeg 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/images.storychief.com\/account_6827\/image_800_036fc395574954746d63fb1c6e24a218_800.jpeg 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/images.storychief.com\/account_6827\/image_800_036fc395574954746d63fb1c6e24a218_800.jpeg\" \/><\/picture><figcaption>\u4f7f\u7528Hotjar\u7684\u540e\u7eed\u9009\u9879<\/figcaption><\/figure>\n<p>\u63a5\u4e0b\u6765\uff0cHotjar\u53ef\u4ee5\u5c06\u8c03\u67e5\u7ed3\u679c\u76f4\u63a5\u53d1\u9001\u7ed9\u4f60\u7684\u56e2\u961f\u6210\u5458\u8fdb\u884c\u5206\u6790\u3002 \u8fd9\u662f\u4ed6\u4eec\u5728\u4eea\u8868\u677f\u4e0a\u53d1\u73b0\u7684 &#8220;\u8f6c\u53d1\u56de\u590d &#8220;\u529f\u80fd\uff0c\u4f60\u53ef\u4ee5\u53d1\u9001\u7684\u8c03\u67e5\u56de\u590d\u6570\u91cf\u6ca1\u6709\u9650\u5236\u3002<\/p>\n<p>\u6700\u540e\uff0c\u9700\u8981\u6ce8\u610f\u7684\u662f\uff0c\u867d\u7136NPS\u8c03\u67e5\u53ef\u4ee5\u4f5c\u4e3aHotjar\u8c03\u67e5\u7684\u4e00\u90e8\u5206\uff0c\u4f46\u5b83\u4eec\u53ea\u662f\u4e00\u822c\u8c03\u67e5\u548c\u5206\u6790\u5de5\u5177\u7684\u5ef6\u4f38\u3002 Hotjar\u5e76\u6ca1\u6709\u5bf9NPS\u7684\u5177\u4f53\u6570\u636e\u63d0\u4f9b\u592a\u591a\u7684\u7ec6\u5316\u63a7\u5236\uff08\u50cf\u5176\u4ed6\u5e73\u53f0\u90a3\u6837\uff09\u3002 \u8bf4\u5230\u8fd9\u91cc\uff0c\u5982\u679c\u7528\u6237\u7ec6\u5206\u5bf9\u4f60\u7684\u516c\u53f8\u6765\u8bf4\u4e0d\u662f\u4e00\u4e2a\u95ee\u9898\uff0cHotjar\u53ef\u80fd\u662f\u4e00\u4e2a\u53ef\u884c\u7684\u9009\u62e9\u3002 \u4e0b\u9762\u6211\u4eec\u6765\u56de\u987e\u4e00\u4e0b\u3002<\/p>\n<h4 id=\"1pe1r\">\u4f18\u70b9<\/h4>\n<ul>\n<li>\u4f60\u4e0d\u9700\u8981\u5f00\u53d1\u4eba\u5458\u7684\u652f\u6301\uff0c\u5c31\u53ef\u4ee5\u521b\u5efa\u548c\u53d1\u9001NPS\u8c03\u67e5\u3002<\/li>\n<li>\u4f60\u53ef\u4ee5\u81ea\u5b9a\u4e49\u8c03\u67e5\u7684\u5916\u89c2\u3002<\/li>\n<li>\u5b83\u5141\u8bb8\u5c06\u7ed3\u679c\u901a\u8fc7\u7535\u5b50\u90ae\u4ef6\u53d1\u9001\u7ed9\u56e2\u961f\u6210\u5458\u8fdb\u884c\u5206\u6790\uff0c\u76f4\u63a5\u4ece\u4eea\u8868\u76d8\u4e0a\u8fdb\u884c\u3002<\/li>\n<li>\u4f60\u53ef\u4ee5\u6536\u96c6\u65e0\u9650\u7684\u8c03\u67e5\u56de\u5e94\u3002<\/li>\n<li>\u5b83\u63d0\u4f9b\u4e86\u6839\u636e\u7528\u6237\u5c5e\u6027\u8fdb\u884c\u76ee\u6807\u8c03\u67e5\u7684\u80fd\u529b\u3002<\/li>\n<li>\u5b83\u4e3a\u8c03\u67e5\u51fa\u73b0\u7684\u4f4d\u7f6e\u63d0\u4f9b\u4e86\u591a\u79cd\u9009\u62e9\u3002 \u4f8b\u5982\uff0c\u5728\u4e00\u4e2a\u7f51\u9875\u4e0a\u7684\u5c0f\u90e8\u4ef6\uff0c\u5728\u4e00\u4e2a\u7f51\u9875\u4e0a\u7684\u5168\u5c4f\uff0c\u6216\u4f5c\u4e3a\u4e00\u4e2a\u5916\u90e8\u94fe\u63a5\u3002<\/li>\n<\/ul>\n<h4 id=\"41tn3\">\u5eb7\u5065<\/h4>\n<ul>\n<li>\u5b83\u662f\u4e00\u4e2a\u4e00\u822c\u7684\u7528\u6237\u53cd\u9988\u5de5\u5177\uff0c\u4e0d\u63d0\u4f9b\u5bf9NPS\u5206\u6790\u7684\u7ec6\u5316\u63a7\u5236\u3002<\/li>\n<li>\u4f60\u4e0d\u80fd\u6839\u636e<a href=\"https:\/\/userpilot.com\/blog\/user-journey-analytics\/\">\u7528\u6237\u65c5\u7a0b\u5206\u6790<\/a>\u6765\u7ec6\u5206\u4f60\u7684\u53d7\u4f17\u3002<\/li>\n<\/ul>\n<h3 id=\"51gb\"><strong>NPS\u53cd\u9988\u8f6f\u4ef6#3 &#8211; SatisMeter<\/strong><\/h3>\n<p>\u63a5\u4e0b\u6765\u662fSatisMeter\u3002 \u8fd9\u4e2a\u5e73\u53f0\u4e13\u6ce8\u4e8e\u8ddf\u8e2a\u7528\u6237\u7684\u60c5\u7eea\u3002 \u6b64\u5916\uff0c\u5b83\u8fd8\u63d0\u4f9b\u4e86\u4e00\u4e2a\u6700\u7b80\u5355\u7684NPS\u5de5\u5177\u7248\u672c\uff0c\u975e\u5e38\u9002\u5408\u4f60\u7684\u7528\u6237\u3002<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/images.storychief.com\/account_6827\/image_800_0a37813c081ad159ca776c8fb000de2f_800.jpeg 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/images.storychief.com\/account_6827\/image_800_0a37813c081ad159ca776c8fb000de2f_800.jpeg 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/images.storychief.com\/account_6827\/image_800_0a37813c081ad159ca776c8fb000de2f_800.jpeg\" \/><\/picture><figcaption>\u6765\u81eaSatisMeter\u7684NPS\u8c03\u67e5<\/figcaption><\/figure>\n<p>\u5982\u524d\u6240\u8ff0\uff0c\u91cd\u70b9\u662f\u7528\u6237\u7684\u60c5\u7eea\uff0c\u6240\u4ee5\u4f60\u4f1a\u53d1\u73b0\u6709\u591a\u79cd\u8c03\u67e5\u53ef\u4f9b\u9009\u62e9\uff0c\u5305\u62ecNPS\u3001CSAT\u548cCES\u3002<\/p>\n<p>\u6700\u597d\u7684\u662f\uff0c\u4ed6\u4eec\u7684\u8c03\u67e5\u4ee5\u4e00\u79cd\u975e\u5e38\u5fae\u5999\u7684\u65b9\u5f0f\u5f39\u51fa\uff0c\u4e0d\u4f1a\u6253\u6270\u7528\u6237\uff0c\u4e5f\u4e0d\u4f1a\u59a8\u788d\u4f60\u7684\u7f51\u7edc\u6216\u79fb\u52a8\u5e94\u7528\u7a0b\u5e8f\u7684\u754c\u9762\u3002 \u6b64\u5916\uff0c\u8fd8\u6709\u8bb8\u591a\u53ef\u5b9a\u5236\u7684\u8bbe\u8ba1\u3002<\/p>\n<p>\u6211\u4eec\u4e3a\u4f60\u505a\u4e86\u8c03\u67e5\uff0c\u53ef\u4ee5\u5f97\u51fa\u7ed3\u8bba\uff0c\u4ed6\u4eec\u7684\u8c03\u67e5\u4e3b\u8981\u95ee\u4e86\u4e24\u4e2a\u95ee\u9898\uff1a<\/p>\n<ol type=\"1\">\n<li>&#8220;\u4f60\u6709\u591a\u5927\u53ef\u80fd\u5411\u4f60\u7684\u670b\u53cb\u548c\u540c\u4e8b\u63a8\u8350\u6211\u4eec\uff1f&#8221;<\/li>\n<li>&#8220;\u6211\u4eec\u53ef\u4ee5\u6539\u8fdb\u4ec0\u4e48\uff1f&#8221;<\/li>\n<\/ol>\n<p>\u4e0d\u5e78\u7684\u662f\uff0c\u8fd9\u4e24\u4e2a\u95ee\u9898\u4e0d\u80fd\u5b9a\u5236\uff0c\u4f46\u5b83\u4eec\u662f\u975e\u5e38\u6709\u7528\u7684\u5b9e\u65bd\u95ee\u9898\uff0c\u6240\u4ee5\u5927\u591a\u6570\u516c\u53f8\u90fd\u53ef\u4ee5\u6309\u539f\u6837\u524d\u8fdb\u3002<\/p>\n<p>SatisMeter\u7684\u4e3b\u8981\u7f3a\u70b9\u662f\u5b9a\u4ef7\u3002<\/p>\n<p>\u5927\u591a\u6570NPS\u8c03\u67e5\u8f6f\u4ef6\u5141\u8bb8\u65e0\u9650\u5236\u5730\u6536\u96c6\u8c03\u67e5\uff0c\u4f46SatisMeter\u7684\u5b9a\u4ef7\u662f\u57fa\u4e8e\u4ece\u7528\u6237\u90a3\u91cc\u6536\u5230\u7684\u56de\u590d\u6570\u91cf\u3002 \u56e0\u4e3a\u8fd9\u662f\u4e00\u4e2a\u72ec\u7acb\u7684\u8c03\u67e5\u4ea7\u54c1\uff0c\u8fd9\u610f\u5473\u7740\u4ef7\u683c\u4f1a\u968f\u7740\u6536\u96c6\u5230\u8d8a\u6765\u8d8a\u591a\u7684\u8c03\u67e5\u56de\u5e94\u800c\u589e\u52a0\u3002<\/p>\n<p>\u4e5f\u5c31\u662f\u8bf4\uff0c49\u7f8e\u5143\/\u6708\uff0c\u4f60\u53ef\u4ee5\u6536\u96c6300\u4e2a\u56de\u5e94\u3002 \u63d0\u9ad8\u523099\u7f8e\u5143\/\u6708\uff0c\u4f60\u53ef\u4ee5\u6536\u96c61000\u4e2a\u56de\u5e94\u3002 \u8fbe\u5230\u60a8\u7684\u9650\u989d\u540e\uff0c\u8be5\u5de5\u5177\u5c06\u505c\u6b62\u53d1\u9001\u8c03\u67e5\uff0c\u76f4\u5230\u4e0b\u4e00\u4e2a\u8ba1\u8d39\u5468\u671f\u3002<\/p>\n<p>\u603b\u4e4b\uff0c\u5982\u679c\u4f60\u9700\u8981\u4e00\u4e2a\u5c0f\u89c4\u6a21\u7684\u7b80\u5355\u8c03\u67e5\uff0cSatisMeter\u53ef\u4ee5\u662f\u4e00\u4e2a\u5f88\u597d\u7684\u9009\u62e9\u3002 \u8ba9\u6211\u4eec\u4e00\u8d77\u56de\u987e\u4e00\u4e0b\uff1a<\/p>\n<h4 id=\"8lb6s\">\u4f18\u70b9<\/h4>\n<ul>\n<li>\u8be5\u5de5\u5177\u53ef\u4ee5\u4e0e20\u591a\u4e2a\u7b2c\u4e09\u65b9\u5e94\u7528\u7a0b\u5e8f\u96c6\u6210\u3002<\/li>\n<li>\u5b83\u5728\u7f51\u7edc\u548c\u79fb\u52a8\u5e94\u7528\u7a0b\u5e8f\u4e0a\u8fd0\u884c\uff0c\u4e5f\u53ef\u4ee5\u901a\u8fc7\u7535\u5b50\u90ae\u4ef6\u3002<\/li>\n<li>\u4f60\u7684\u56e2\u961f\u4e2d\u6709\u65e0\u9650\u6570\u91cf\u7684\u7528\u6237\u53ef\u4ee5\u8bbf\u95ee\u3001\u7f16\u8f91\u548c\u5206\u6790\u6536\u96c6\u7684\u6570\u636e\u3002<\/li>\n<li>\u5b83\u62e5\u6709\u4e00\u4e2a\u7b80\u5316\u7684NPS\u8c03\u67e5\u8bbe\u8ba1\u3002<\/li>\n<li>\u4f60\u53ef\u4ee5\u6839\u636e\u7528\u6237\u7ec6\u5206\u8fdb\u884c\u5b9a\u5236\u3002<\/li>\n<\/ul>\n<h4 id=\"4copg\">\u5eb7\u5065<\/h4>\n<ul>\n<li>\u5b83\u7684NPS\u8c03\u67e5\u5b9a\u5236\u5316\u7a0b\u5ea6\u975e\u5e38\u4f4e\uff0c\u8fd9\u5bf9\u4e8e\u6536\u96c6\u591a\u4e2a\u6570\u636e\u70b9\u6ca1\u6709\u5e2e\u52a9\u3002<\/li>\n<li>\u5b9a\u4ef7\u662f\u57fa\u4e8e\u8c03\u67e5\u7b54\u590d\u7684\u6570\u91cf\uff0c\u4e3a\u6210\u957f\u4e2d\u6216\u8f83\u5927\u7684\u516c\u53f8\u5c01\u9876\u3002<\/li>\n<li>\u5f53\u8fbe\u5230\u4f60\u5141\u8bb8\u7684\u56de\u590d\u6570\u91cf\u65f6\uff0c\u5b83\u5c31\u4f1a\u505c\u6b62\u53d1\u9001\u8c03\u67e5\u3002<\/li>\n<\/ul>\n<h3 id=\"5l6aj\"><strong>NPS\u53cd\u9988\u8f6f\u4ef6#4 &#8211; Nicereply<\/strong><\/h3>\n<p>\u6b63\u5728\u5bfb\u627e\u4e00\u79cd\u65b9\u6cd5\u6765\u8bc4\u4f30\u5ba2\u6237\u652f\u6301\u4eba\u5458\u5bf9\u4f60\u7684\u5ba2\u6237\u6216\u7528\u6237\u7684\u670d\u52a1\u8d28\u91cf\u5982\u4f55\uff1f Nicereply\u53ef\u80fd\u662f\u9002\u5408\u4f60\u7684NPS\u53cd\u9988\u8f6f\u4ef6\u3002<\/p>\n<p>Nicereply\u5728\u670d\u52a1\u53f0\u7968\u636e\u89e3\u51b3\u540e\u7acb\u5373\u7ed9\u4f60\u7684\u5ba2\u6237\u53d1\u9001\u7535\u5b50\u90ae\u4ef6\u3002 \u4f8b\u5982\uff0c\u5077\u770b\u4e00\u4e0b\u4ed6\u4eec\u4e0b\u9762\u7684\u5ba2\u6237\u6ee1\u610f\u5ea6\u8c03\u67e5\u3002<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/images.storychief.com\/account_6827\/image_800_b89b355c518c1569dad50e8ef685e04f_800.png 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/images.storychief.com\/account_6827\/image_800_b89b355c518c1569dad50e8ef685e04f_800.png 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/images.storychief.com\/account_6827\/image_800_b89b355c518c1569dad50e8ef685e04f_800.png\" \/><\/picture><figcaption>Nicereply\u7684\u5ba2\u6237\u6ee1\u610f\u5ea6\u8c03\u67e5<\/figcaption><\/figure>\n<p>\u8be5\u8c03\u67e5\u5728\u670d\u52a1\u53f0\u7968\u636e\u5173\u95ed\u65f6\u88ab\u89e6\u53d1\uff0c\u4e4b\u540e\u76f4\u63a5\u901a\u8fc7\u7535\u5b50\u90ae\u4ef6\u53d1\u9001\u3002 \u5b83\u662f\u7b80\u5355\u548c\u81ea\u52a8\u5316\u7684\uff0c\u8fd9\u610f\u5473\u7740\u4f60\u7684\u652f\u6301\u4eba\u5458\u4e0d\u9700\u8981\u5728\u7535\u8bdd\u6216\u51b3\u8bae\u540e\u8054\u7cfb\uff0c\u4f60\u7684\u5ba2\u6237\u4e5f\u4e0d\u4f1a\u56e0\u4e3a\u4e0d\u65ad\u8981\u6c42\u63d0\u4f9b\u66f4\u591a\u4fe1\u606f\u800c\u611f\u5230\u56f0\u6270\u3002<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/images.storychief.com\/account_6827\/image_800_45f6261b27ce910a70333702b85ba916_800.png 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/images.storychief.com\/account_6827\/image_800_45f6261b27ce910a70333702b85ba916_800.png 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/images.storychief.com\/account_6827\/image_800_45f6261b27ce910a70333702b85ba916_800.png\" \/><\/picture><figcaption>\u7531\u5df2\u5173\u95ed\u7684\u670d\u52a1\u53f0\u7968\u636e\u89e6\u53d1\u7684\u8c03\u67e5<\/figcaption><\/figure>\n<p>\u6b63\u5982\u4f60\u6240\u770b\u5230\u7684\uff0c\u8fd9\u4e2a\u5de5\u5177\u4e13\u6ce8\u4e8e\u652f\u6301\u5ba2\u6237\u670d\u52a1\u56e2\u961f\u3002 \u7531\u4e8e\u8fd9\u4e2a\u539f\u56e0\uff0c\u4ed6\u4eec\u7684\u4f18\u70b9\u548c\u7f3a\u70b9\u90fd\u662f\u6839\u636e\u4ed6\u4eec\u7684\u5229\u57fa\u7126\u70b9\u6765\u8fd0\u884c\u7684\u3002<\/p>\n<p>\u5bf9\u4e8e\u521d\u5b66\u8005\u6765\u8bf4\uff0c\u4ed6\u4eec\u7684\u4eea\u8868\u76d8\u5185\u5206\u6790\u5f88\u7b80\u5355\uff0c\u4e0d\u5141\u8bb8\u6807\u8bb0\u6216\u7ec6\u5206\uff0c\u4f46\u4ed6\u4eec\u786e\u5b9e\u63d0\u4f9b\u4e86\u4e0e\u8bb8\u591a\u5206\u6790\u5e73\u53f0\u7684\u6574\u5408\u3002<\/p>\n<p>\u4e0eSatisMeter\u975e\u5e38\u76f8\u4f3c\uff0cNicerpely\u4e0d\u5141\u8bb8\u4f60\u6536\u96c6\u65e0\u9650\u7684\u56de\u590d\u3002 \u4f60\u5fc5\u987b\u9009\u62e9\u4e00\u4e2a\u8ba1\u5212\u548c\u56de\u590d\u6570\u91cf\uff0c\u800c\u4e14\u4e0eSatisMeter\u76f8\u53cd\uff0c\u5982\u679c\u4f60\u6536\u96c6\u7684\u56de\u590d\u8d85\u8fc7\u4e86\u4f60\u7684\u8ba2\u9605\u4e2d\u5141\u8bb8\u7684\u6570\u91cf\uff0c\u4f60\u5c06\u81ea\u52a8\u5347\u7ea7\u5230\u4e0b\u4e00\u4e2a\u7ea7\u522b\u3002 \u8ba9\u6211\u4eec\u6765\u5206\u6790\u4e00\u4e0b\u8fd9\u4e00\u5207\uff1a<\/p>\n<h4 id=\"ehsn3\">\u4f18\u70b9<\/h4>\n<ul>\n<li>\u8fd9\u4e2a\u5de5\u5177\u4e13\u95e8\u7528\u4e8e\u652f\u6301\u5ba2\u6237\u670d\u52a1\u56e2\u961f\u3002<\/li>\n<li>\u4f60\u53ef\u4ee5\u5728\u4e92\u52a8\u70b9\uff08\u7535\u5b50\u90ae\u4ef6\uff09\u6536\u96c6\u5173\u4e8e\u7528\u6237\u60c5\u7eea\u7684\u53cd\u9988\u3002<\/li>\n<li>\u5b83\u4e3a\u5df2\u7ecf\u5b9a\u6027\u7684\u4ea4\u6d41\uff08\u7528\u6237\u548c\u5ba2\u6237\u652f\u6301\u4e4b\u95f4\uff09\u589e\u52a0\u4e86\u5b9a\u91cf\u7684\u6570\u636e\u3002<\/li>\n<li>\u5b83\u5e2e\u52a9\u4f60\u8861\u91cf\u5ba2\u6237\u670d\u52a1\u4ea4\u6d41\u80cc\u540e\u7684\u4eba\u7684\u719f\u7ec3\u7a0b\u5ea6\u3002<\/li>\n<li>\u5b83\u63d0\u4f9b\u591a\u79cd\u96c6\u6210\u9009\u9879\uff0c\u4ee5\u4fbf\u4e0e\u5176\u4ed6\u5206\u6790\u5e73\u53f0\u4e00\u8d77\u4f7f\u7528\u3002<\/li>\n<\/ul>\n<h4 id=\"eao70\"><strong>\u5eb7\u5065<\/strong><\/h4>\n<ul>\n<li>\u5b83\u7684\u91cd\u70b9\u662f\u5ba2\u6237\u670d\u52a1\u5e2e\u52a9\u53f0\u7968\u636e\u89e3\u51b3\u540e\u7684\u7535\u5b50\u90ae\u4ef6\u8c03\u67e5\u3002 \u5b83\u4e0d\u63d0\u4f9b\u5176\u4ed6\u7528\u6237\u60c5\u7eea\u8c03\u67e5\u7c7b\u578b\u7684\u96c6\u5408\u3002<\/li>\n<li>\u8be5\u5de5\u5177\u7684\u5e73\u53f0\u5185\u5206\u6790\u80fd\u529b\u6709\u9650\u3002<\/li>\n<li>\u5b83\u4e0d\u5141\u8bb8\u7528\u6237\u7ec6\u5206\u548c\u54cd\u5e94\u6807\u7b7e\u3002<\/li>\n<li>\u60a8\u4e0d\u80fd\u65e0\u9650\u5236\u5730\u6536\u96c6\u56de\u590d\uff0c\u5982\u679c\u60a8\u83b7\u5f97\u7684\u56de\u590d\u8d85\u8fc7\u60a8\u5728\u539f\u59cb\u8ba1\u5212\u4e2d\u652f\u4ed8\u7684\u8d39\u7528\uff0c\u60a8\u5c06\u81ea\u52a8\u5347\u7ea7\u5230\u4e0b\u4e00\u7ea7\u4ed8\u8d39\u8ba1\u5212\u3002<\/li>\n<\/ul>\n<h3 id=\"7j2th\"><strong>NPS\u53cd\u9988\u8f6f\u4ef6#5 &#8211; GetFeedback<\/strong><\/h3>\n<p>\u6700\u540e\u4f46\u5e76\u975e\u6700\u4e0d\u91cd\u8981\u7684\u662f\uff0c\u8fd8\u6709GetFeedback\u3002 \u8fd9\u662f\u4e00\u4e2a\u5ba2\u6237\u4f53\u9a8c\u89e3\u51b3\u65b9\u6848\uff0c\u662f\u4e3a\u4e0eSalesforce\u6574\u5408\u800c\u5efa\u7acb\u7684\u4e3b\u8981NPS\u8c03\u67e5\u5de5\u5177\u4e4b\u4e00\u3002<\/p>\n<p>GetFeedback\u62e5\u6709\u5404\u79cdCX\u8ddf\u8e2a\u5de5\u5177\uff0c\u5f53\u7136\u4e5f\u5305\u62ec\u8d85\u7ea7\u91cd\u8981\u7684NPS\u8c03\u67e5 \u4ed6\u4eec\u652f\u6301\u5728\u7535\u5b50\u90ae\u4ef6\u3001\u77ed\u4fe1\u4ee5\u53ca\u7f51\u7edc\u548c\u79fb\u52a8\u5e94\u7528\u7a0b\u5e8f\u4e2d\u5b9e\u65bdNPS\u8c03\u67e5\u3002 \u4f60\u53ef\u4ee5\u5728\u7528\u6237\u6240\u5728\u7684\u5730\u65b9\u63d0\u4f9b\u8c03\u67e5\uff0c\u6216\u5728\u4e4b\u540e\u8fdb\u884c\u8ddf\u8e2a\u3002<\/p>\n<p>\u5982\u679c\u4f60\u60f3\u5b66\u4e60\u5982\u4f55\u66f4\u6709\u6548\u5730\u6536\u96c6\u7528\u6237\u60c5\u7eea\u5e76\u91c7\u53d6\u884c\u52a8\uff0c\u4f60\u4e5f\u53ef\u4ee5\u4ece\u4ed6\u4eec\u4e30\u5bcc\u7684\u8d44\u6e90\u4e2d\u53d7\u76ca\u3002<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/images.storychief.com\/account_6827\/image_800_1bab5f041a523bbe6cfa888398a75f72_800.jpeg 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/images.storychief.com\/account_6827\/image_800_1bab5f041a523bbe6cfa888398a75f72_800.jpeg 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/images.storychief.com\/account_6827\/image_800_1bab5f041a523bbe6cfa888398a75f72_800.jpeg\" \/><\/picture><figcaption>\u6765\u81eaGetFeedback\u7684NPS\u8c03\u67e5<\/figcaption><\/figure>\n<p>\u81f3\u4e8e\u5b9a\u4ef7\uff0c\u9700\u8981\u6ce8\u610f\u7684\u662f\uff0cGetFeedback\u7684\u5b9a\u4ef7\u9875\u9762\u4fc3\u4f7f\u4f60\u8054\u7cfb\u4ed6\u4eec\u7684\u9500\u552e\u56e2\u961f\u3002 \u5b83\u6ca1\u6709\u7ed9\u51fa\u6bcf\u4e2a\u8ba1\u5212\u8d39\u7528\u7684\u5177\u4f53\u7ec6\u8282\u3002 \u5f53\u8fd9\u79cd\u60c5\u51b5\u53d1\u751f\u5728SaaS\u5de5\u5177\u4e0a\u65f6\uff0c\u4e3b\u8981\u662f\u56e0\u4e3a\u4ed6\u4eec\u60f3\u628a\u7cbe\u529b\u653e\u5728\u63d0\u4f9b\u4f01\u4e1a\u89e3\u51b3\u65b9\u6848\u4e0a\u3002<\/p>\n<p>\u4ed6\u4eec\u7684\u5b9a\u4ef7\uff0c\u4ee5\u53ca\u4e0eSalesforce\u7684\u6574\u5408\uff0c\u4f7f\u4ed6\u4eec\u6210\u4e3a\u5927\u578b\u4f01\u4e1a\u7684\u4f1f\u5927\u5de5\u5177\uff0c\u4f46\u5bf9\u4e2d\u5c0f\u578b\u4f01\u4e1a\u6765\u8bf4\u53ef\u80fd\u662f\u4e0d\u5339\u914d\u7684\u3002 \u4ed6\u4eec\u786e\u5b9e\u63d0\u4f9b\u4e0e\u5176\u4ed6CX\u5e73\u53f0\u7684\u6574\u5408\u3002<\/p>\n<p>\u6211\u4eec\u786e\u5b9e\u53d1\u73b0GetFeedback\u4e0d\u5141\u8bb8\u4f60\u65e0\u9650\u5236\u5730\u6536\u96c6\u8c03\u67e5\u7b54\u590d\u3002 \u4f60\u5fc5\u987b\u4ed8\u8d39\u624d\u80fd\u89e3\u9501\u4f60\u6536\u5230\u7684\u8d85\u8fc7\u9650\u989d\u7684\u56de\u590d\uff0c\u4e0eNicereply\u5f88\u76f8\u4f3c\u3002<\/p>\n<p>\u8ba9\u6211\u4eec\u56de\u987e\u4e00\u4e0b\u8fd9\u4e2a\u5de5\u5177\uff1a<\/p>\n<h4 id=\"3n9lm\"><strong>\u4f18\u70b9<\/strong><\/h4>\n<ul>\n<li>\u5b83\u662f\u4e00\u4e2a\u5177\u6709\u5f3a\u5927\u5206\u6790\u5de5\u5177\u7684CX\u8ddf\u8e2a\u5e73\u53f0\u3002<\/li>\n<li>\u5b83\u901a\u8fc7\u7535\u5b50\u90ae\u4ef6\u3001\u7f51\u7edc\u5e94\u7528\u3001\u79fb\u52a8\u5e94\u7528\u548c\u77ed\u4fe1\u8fdb\u884c\u64cd\u4f5c\u3002<\/li>\n<li>\u4f60\u53ef\u4ee5\u9009\u62e9\u7528\u6237\u7ec6\u5206\uff0c\u4ee5\u4fbf\u66f4\u6709\u9488\u5bf9\u6027\u5730\u8fdb\u884c\u63a8\u5e7f\u3002<\/li>\n<li>\u4f60\u53ef\u4ee5\u4eab\u53d7\u6765\u81ea\u6240\u6709\u6e20\u9053\u7684\u7edf\u4e00\u8f93\u5165\uff0c\u5305\u62ecNPS\u5206\u6570\u3002<\/li>\n<li>\u5b83\u652f\u6301\u4e0eSalesforce\u7684\u6574\u5408\uff0c\u5c3d\u7ba1\u4ed6\u4eec\u7684\u6574\u5408\u5e76\u4e0d\u9650\u4e8e\u8be5\u5e73\u53f0\u3002<\/li>\n<\/ul>\n<h4 id=\"74m3s\">\u5eb7\u5065<\/h4>\n<ul>\n<li>\u4f60\u4e0d\u80fd\u65e0\u9650\u5236\u5730\u6536\u96c6\u56de\u590d\uff0c\u5982\u679c\u5f53\u6708\u9700\u8981\u6536\u96c6\u66f4\u591a\u7684\u56de\u590d\uff0c\u4f60\u5fc5\u987b\u4ed8\u8d39\u89e3\u9501\u4e0b\u4e00\u7ea7\u7684\u4ed8\u8d39\u8ba1\u5212\u3002<\/li>\n<li>\u4ef7\u683c\u4e0d\u900f\u660e\uff0c\u4f3c\u4e4e\u4fa7\u91cd\u4e8e\u4f01\u4e1a\u89e3\u51b3\u65b9\u6848\u3002 \u5bf9\u4e8e\u53ef\u80fd\u53ea\u9700\u8981\u4e00\u4e2a\u73b0\u6210\u7684\u89e3\u51b3\u65b9\u6848\u7684\u4e2d\u5c0f\u578b\u4f01\u4e1a\u7528\u6237\u6765\u8bf4\uff0c\u8fd9\u53ef\u80fd\u662f\u4e00\u4e2a\u4e0d\u5339\u914d\u3002<\/li>\n<\/ul>\n<h2 id=\"emf86\"><strong>\u54ea\u79cdNPS\u53cd\u9988\u8f6f\u4ef6\u6700\u9002\u5408SaaS\uff1f<\/strong><\/h2>\n<p>\u4e86\u89e3\u4f60\u7684\u7528\u6237\u5bf9\u4f60\u7684SaaS\u5de5\u5177\u7684\u6ee1\u610f\u7a0b\u5ea6\u662f\u81f3\u5173\u91cd\u8981\u7684\u3002 \u800c\u4e14\u5f88\u660e\u663e\uff0c\u5982\u679c\u6ca1\u6709\u5408\u9002\u7684\u8f6f\u4ef6\uff0c\u5c31\u6ca1\u6709\u529e\u6cd5\u6709\u6548\u5730\u6536\u96c6NPS\u6570\u636e\u3002<\/p>\n<p>\u7136\u800c\uff0c\u7531\u4e8e\u5e02\u573a\u4e0a\u6709\u5982\u6b64\u591a\u7684\u89e3\u51b3\u65b9\u6848\uff0c\u8981\u51b3\u5b9a\u54ea\u79cd\u65b9\u6848\u9002\u5408\u4f60\u7684SaaS\uff0c\u51e0\u4e4e\u662f\u4e0d\u53ef\u80fd\u7684\u3002 SaaS\u516c\u53f8\u901a\u5e38\u9700\u8981NPS\u8c03\u67e5\u6765\u63d0\u4f9b\u53ef\u64cd\u4f5c\u7684\u89c1\u89e3\u5e76\u63d0\u4f9b\u4e0e\u5176\u4ed6\u8f6f\u4ef6\u7684\u6574\u5408\u3002<\/p>\n<p>\u4f60\u8fd8\u9700\u8981\u4e00\u4e9b\u4e13\u6ce8\u4e8e\u7f51\u7edc\u5e94\u7528\u7684\u4e1c\u897f\uff0c\u8c03\u67e5\u7684\u63a5\u89e6\u70b9\u4ea4\u4ed8\uff0c\u800c\u4e0d\u4ec5\u4ec5\u662f\u4e13\u6ce8\u4e8e\u7535\u5b50\u90ae\u4ef6\u3001\u77ed\u4fe1\u6216\u79fb\u52a8\u5e94\u7528\u7684\u670d\u52a1\u3002 \u8fd9\u5c31\u662f\u4e3a\u4ec0\u4e48\u6211\u4eec\u63a8\u8350Userpilot\u4f5c\u4e3aSaaS\u7684\u7b2c\u4e00\u5927NPS\u53cd\u9988\u8f6f\u4ef6\u3002<\/p>\n<h3 id=\"1b5c8\"><strong>\u7528\u6237\u8bd5\u70b9<\/strong><\/h3>\n<p>\u6709\u4e86Userpilot\u7684\u5e2e\u52a9\uff0c\u4f60\u53ef\u4ee5\u5728\u4f60\u7684\u7f51\u7ad9\u548c\u7f51\u7edc\u5e94\u7528\u4e2d\u901a\u8fc7\u4e2a\u6027\u5316\u7684\u81ea\u52a8\u56de\u590d\u6536\u96c6\u53cd\u9988\u3002<\/p>\n<p>Userpilot\u63d0\u4f9b\u4e86\u5f3a\u5927\u7684\u57fa\u4e8eNPS\u5206\u6570\u548c\u5176\u4ed6\u7528\u6237\u884c\u4e3a\u6307\u6807\u7684\u7ec6\u5206\u9009\u9879\u3002<\/p>\n<p>\u5229\u7528\u597d\u8fd9\u4e00\u5207\uff1a<\/p>\n<ul>\n<li>\u5728\u4f60\u7684\u7528\u6237\u6240\u5728\u5730\u521b\u5efaNPS\u8c03\u67e5&#8211;\u4e0d\u9700\u8981\u4ee3\u7801\uff0c\u4e0d\u9700\u8981\u5f00\u53d1\u4eba\u5458<\/li>\n<li>\u4e3a\u4f60\u7684NPS\u8c03\u67e5\u7cbe\u5fc3\u8bbe\u8ba1\u540e\u7eed\u95ee\u9898<\/li>\n<li>\u6536\u96c6\u65e0\u9650\u7684\u56de\u5e94\uff0c\u4e0d\u9700\u8981\u989d\u5916\u8d39\u7528<\/li>\n<li>\u5bf9\u53d7\u4f17\u8fdb\u884c\u5206\u7c7b\uff0c\u5e76\u6839\u636e\u7528\u6237\u7684\u53cd\u5e94\u8fdb\u884c\u81ea\u52a8\u56de\u590d<\/li>\n<li>\u5bf9\u7528\u6237\u7684\u53cd\u5e94\u8fdb\u884c\u6807\u8bb0\uff0c\u4ee5\u4fbf\u65e5\u540e\u5206\u6790<\/li>\n<\/ul>\n<p>\u8fd9\u610f\u5473\u7740\u6700\u7ec8\u7684\u5b9a\u5236\u662f\u53ef\u80fd\u7684\uff0c\u5e76\u4e3a\u4f60\u7684\u7528\u6237\u63d0\u4f9b\u6700\u4f73\u7684\u4ea7\u54c1\u5185\u4f53\u9a8c\u3002<\/p>\n<h2 id=\"c5vr4\">\u603b\u7ed3<\/h2>\n<p>\u5728\u5982\u4f55\u8861\u91cf\u548c\u63d0\u9ad8\u5ba2\u6237\u6ee1\u610f\u5ea6\u65b9\u9762\uff0c\u5e76\u975e\u6bcf\u4e2a\u516c\u53f8\u90fd\u6709\u76f8\u540c\u7684\u9700\u6c42\u3002<\/p>\n<p>\u6709\u4e9b\u4f01\u4e1a\u53ea\u9700\u8981\u6982\u8ff0\u5ba2\u6237\u5bf9\u4ea7\u54c1\u7684\u57fa\u672c\u6001\u5ea6\u3002 \u5176\u4ed6\u4eba\u5219\u9700\u8981\u6df1\u5165\u6316\u6398\uff0c\u5206\u6790\u5982\u4f55\u63d0\u9ad8\u4ed6\u4eec\u7684\u5206\u6570\u548c\u7528\u6237\u7684\u60c5\u7eea\u3002<\/p>\n<p>\u6839\u636e\u4f60\u7684\u9700\u8981\uff0c\u4f60\u6709\u4e0d\u540c\u7684\u9009\u62e9!<\/p>\n<p>\u60f3\u5f00\u59cb\u4f7f\u7528NPS\u5ba2\u6237\u53cd\u9988\u8f6f\u4ef6\u5417\uff1f<a href=\"https:\/\/userpilot.com\/userpilot-demo\">\u83b7\u53d6Userpilot\u6f14\u793a <\/a>\uff0c\u770b\u770b\u4f60\u5982\u4f55\u5728\u77ed\u65f6\u95f4\u5185\u901a\u8fc7\u4e2a\u6027\u5316\u7684\u81ea\u52a8\u56de\u590d\u6536\u96c6\u65e0\u9650\u7684\u53cd\u9988\u3002<\/p>\n<div 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