{"id":114617,"date":"2023-06-30T08:01:00","date_gmt":"2023-06-30T08:01:00","guid":{"rendered":"https:\/\/userpilot.com\/blog\/content-localization\/"},"modified":"2025-03-21T02:04:44","modified_gmt":"2025-03-21T02:04:44","slug":"content-localization","status":"publish","type":"post","link":"https:\/\/userpilot.com\/blog\/content-localization\/","title":{"rendered":"Content Localization: Step-By-Step Guide for SaaS Companies"},"content":{"rendered":"<p>Content localization is absolutely essential for SaaS companies. It enables them to reach audiences across the globe to drive market expansion and<a href=\"https:\/\/userpilot.com\/role\/product-growth\" target=\"_blank\" rel=\"noopener noreferrer\"> product growth.<\/a><\/p>\n<p>Our article provides guidance for SaaS teams on how to effectively localize their content.<\/p>\n<p>Let&#8217;s get right to it.<\/p>\n<h2 id=\"dlinc\">What is content localization?<\/h2>\n<p>Content localization is the process of adapting written and audiovisual content to the <a href=\"https:\/\/userpilot.com\/blog\/analyze-customer-needs\/\" target=\"_blank\" rel=\"noopener noreferrer\">needs <\/a>of the local audience in a different country. Its goal is to make the readers feel as if the content was originally created for them.<\/p>\n<p>Achieving this requires more than <a href=\"https:\/\/userpilot.com\/blog\/survey-translation\/\" target=\"_blank\" rel=\"noopener noreferrer\">translating <\/a>the content into different languages. For example, to accommodate longer string lengths in other languages, you may need to change your UI.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/images.storychief.com\/account_6827\/string-length-content-localization_1429565607533694048d93f75adbde95_800.jpg 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/images.storychief.com\/account_6827\/string-length-content-localization_1429565607533694048d93f75adbde95_800.jpg 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/images.storychief.com\/account_6827\/string-length-content-localization_1429565607533694048d93f75adbde95_800.jpg\" alt=\"Languages differ in string lengths\" \/><\/picture><figcaption>Languages differ in string lengths.<\/figcaption><\/figure>\n<p>Apart from linguistic changes, content localization usually involves adapting the content to the cultural norms and customs of the target country. For example, you may need to make allowances for different date formats, currencies, or preferred payment systems.<\/p>\n<p>A content localization project may also involve search engine optimization for different regions.<\/p>\n<h2 id=\"20vtn\">What are the benefits of localized content?<\/h2>\n<p>Content localization can benefit SaaS companies in a number of ways.<\/p>\n<p>First, it expands the company&#8217;s reach into markets that would otherwise remain inaccessible. This will help them engage with larger and more diverse audiences.<\/p>\n<p>Second, localization <a href=\"https:\/\/userpilot.com\/blog\/positive-customer-experience\/\" target=\"_blank\" rel=\"noopener noreferrer\">improves customer experience<\/a> and <a href=\"https:\/\/userpilot.com\/blog\/improve-customer-satisfaction-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">satisfaction<\/a>. When customers interact with content that resonates with their culture and language, they&#8217;re more likely to have a positive view of the product. This translates into greater <a href=\"https:\/\/userpilot.com\/blog\/customer-loyalty\/\" target=\"_blank\" rel=\"noopener noreferrer\">customer loyalty<\/a> and potentially <a href=\"https:\/\/userpilot.com\/blog\/customer-retention-strategies\/\" target=\"_blank\" rel=\"noopener noreferrer\">higher retention.<\/a><\/p>\n<h2 id=\"6fsqc\">When should you engage in the content localization process?<\/h2>\n<p>SaaS companies don&#8217;t follow the same trajectory as traditional businesses.<\/p>\n<p>Because of the nature of the digital product, they aren&#8217;t bound by geographical constraints or limited to local markets. This means they can start to attract global customers without intentionally targeting specific markets.<\/p>\n<p>Consequently, it makes sense to start <a href=\"https:\/\/userpilot.com\/blog\/saas-localization\/\" target=\"_blank\" rel=\"noopener noreferrer\">localizing <\/a>your content from the get-go.<\/p>\n<p>You could start by using localization software to automatically translate the UI, <a href=\"https:\/\/userpilot.com\/blog\/in-app-onboarding\/\" target=\"_blank\" rel=\"noopener noreferrer\">onboarding <\/a>flows, or<a href=\"https:\/\/userpilot.com\/blog\/in-app-resource-center\/\" target=\"_blank\" rel=\"noopener noreferrer\"> resource center<\/a> modules. Once you see higher interest in specific foreign markets, you can expand the localization project to include other kinds of content.<\/p>\n<h2 id=\"aa02v\">What is an example of content localization?<\/h2>\n<p>Let&#8217;s imagine you&#8217;re the product manager of an accounting platform. The product is very successful in the American market but you also see that many of your customers are based in Germany. You decide to <a href=\"https:\/\/userpilot.com\/blog\/product-localization-strategy-expert-advice-anna-iokhimovich\/\" target=\"_blank\" rel=\"noopener noreferrer\">localize the product.<\/a><\/p>\n<p>Some of the aspects that require localization are:<\/p>\n<ul>\n<li>Website copy<\/li>\n<li>Testimonials<\/li>\n<li>Product UI<\/li>\n<li>Onboarding flows and <a href=\"https:\/\/userpilot.com\/blog\/in-app-guidance-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">in-app guidance<\/a><\/li>\n<li>Support resources (for example, to reflect differences in tax law between US and Germany)<\/li>\n<li>Blog posts<\/li>\n<li>Case studies<\/li>\n<\/ul>\n<p>Some of the content, like in-app guidance, is localized automatically by<a href=\"https:\/\/userpilot.com\/blog\/software-localization-tool\/\" target=\"_blank\" rel=\"noopener noreferrer\"> localization tools<\/a>. To localize the more technical and creative content, you contract linguists and marketers with robust knowledge of the German market.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/images.storychief.com\/account_6827\/tooltip-german-content-localization_70a89424b148ca954624a5edd465041e_800.jpg 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/images.storychief.com\/account_6827\/tooltip-german-content-localization_70a89424b148ca954624a5edd465041e_800.jpg 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/images.storychief.com\/account_6827\/tooltip-german-content-localization_70a89424b148ca954624a5edd465041e_800.jpg\" alt=\"Tooltip localization\" \/><\/picture><figcaption>Tooltip localization.<\/figcaption><\/figure>\n<h2 id=\"5b0fk\">How to create an effective content localization strategy?<\/h2>\n<p>Creating a robust <a href=\"https:\/\/userpilot.com\/blog\/product-localization-strategy-expert-advice-anna-iokhimovich\/\" target=\"_blank\" rel=\"noopener noreferrer\">localization strategy <\/a>normally includes 4 main stages. Let\u2019s look into each of them.<\/p>\n<h3 id=\"9ehka\">Step 1: Research your target market and the languages they speak<\/h3>\n<p>Start your localization project with solid <a href=\"https:\/\/userpilot.com\/blog\/customer-research-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">research <\/a>to identify the best target market. This is essential to ensure you get a good ROI.<\/p>\n<p>There are two ways to go about it.<\/p>\n<p>First, you can use your <a href=\"https:\/\/userpilot.com\/blog\/event-analytics\/\" target=\"_blank\" rel=\"noopener noreferrer\">web analytics <\/a>to study the current traffic for <a href=\"https:\/\/userpilot.com\/blog\/how-to-generate-revenue-with-customer-expansion-strategies\/\" target=\"_blank\" rel=\"noopener noreferrer\">expansion opportunities, <\/a>like in the example above. If you can see that there is particularly high interest in some countries or regions, they may be worth exploring further.<\/p>\n<p>Some questions you want to ask here are:<\/p>\n<ul>\n<li>Where are the visitors from?<\/li>\n<li>How significant is the traffic from different locations?<\/li>\n<li>What&#8217;s the average session time and bounce rate?<\/li>\n<li>How many customers do you have in the region?<\/li>\n<li>What languages do they speak?<\/li>\n<\/ul>\n<p>The other way is by looking at how similar products are doing in different markets.<\/p>\n<p>If one of your competitors has a strong presence in a particular market, there may be a way for you to get a slice of the pie too. However, if the market is really saturated, you can look at markets where your competitors aren\u2019t present yet.<\/p>\n<p>If you choose the latter, make sure to <a href=\"https:\/\/userpilot.com\/blog\/product-idea-validation\/\" target=\"_blank\" rel=\"noopener noreferrer\">validate the idea <\/a>before you commit.<\/p>\n<p>Follow up with more research to check if there&#8217;s actually demand for the product. If other companies, especially the big players aren\u2019t operating in a particular market, there is often a good reason for that.<\/p>\n<h3 id=\"2lpcl\">Step 2: Identify which existing content to localize<\/h3>\n<p>What content you decide to localize will depend on your product, the market, and your<a href=\"https:\/\/userpilot.com\/blog\/best-gtm-strategy-examples-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\"> GTM strategy.<\/a><\/p>\n<h4 id=\"4j4j4\">In-app messaging<\/h4>\n<p><a href=\"https:\/\/userpilot.com\/blog\/in-app-messaging\/\" target=\"_blank\" rel=\"noopener noreferrer\">In-app messages<\/a> play an important role in the<a href=\"https:\/\/userpilot.com\/blog\/product-onboarding\/\" target=\"_blank\" rel=\"noopener noreferrer\"> product onboarding<\/a> process. They enable users to discover the relevant functionality and <a href=\"https:\/\/userpilot.com\/blog\/customer-education\/\" target=\"_blank\" rel=\"noopener noreferrer\">learn how to use it<\/a> to achieve their goals.<\/p>\n<p>Consider localizing the following:<\/p>\n<ul>\n<li><a href=\"https:\/\/userpilot.com\/blog\/welcome-survey\/\" target=\"_blank\" rel=\"noopener noreferrer\">Welcome surveys<\/a> &#8211; essential to <a href=\"https:\/\/userpilot.com\/blog\/saas-personalized-user-experience\/\" target=\"_blank\" rel=\"noopener noreferrer\">personalize the customer experience<\/a><\/li>\n<li><a href=\"https:\/\/userpilot.com\/blog\/onboarding-checklist-template\/\" target=\"_blank\" rel=\"noopener noreferrer\">Onboarding checklists<\/a> &#8211; the quickest way to get the users to experience the <a href=\"https:\/\/userpilot.com\/blog\/product-value\/\" target=\"_blank\" rel=\"noopener noreferrer\">product value<\/a><\/li>\n<li><a href=\"https:\/\/userpilot.com\/blog\/interactive-walkthroughs-improve-onboarding\/\" target=\"_blank\" rel=\"noopener noreferrer\">Interactive walkthroughs<\/a> &#8211; to enable them to <a href=\"https:\/\/userpilot.com\/blog\/improve-feature-discovery-product-adoption\/\" target=\"_blank\" rel=\"noopener noreferrer\">discover the key features<\/a><\/li>\n<li>Announcement <a href=\"https:\/\/userpilot.com\/blog\/website-notification-banner\/\" target=\"_blank\" rel=\"noopener noreferrer\">banners<\/a> and <a href=\"https:\/\/userpilot.com\/blog\/ui-modal-examples\/\" target=\"_blank\" rel=\"noopener noreferrer\">modals<\/a> &#8211; to keep your users up-to-date and drive <a href=\"https:\/\/userpilot.com\/blog\/account-expansion-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">account expansion.<\/a><\/li>\n<\/ul>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/images.storychief.com\/account_6827\/modal-content-localization_f05b9fb62f9f2e42f5b76ef62872ed42_800.png 1x, https:\/\/images.storychief.com\/account_6827\/modal-content-localization_f05b9fb62f9f2e42f5b76ef62872ed42_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/images.storychief.com\/account_6827\/modal-content-localization_f05b9fb62f9f2e42f5b76ef62872ed42_800.png 1x, https:\/\/images.storychief.com\/account_6827\/modal-content-localization_f05b9fb62f9f2e42f5b76ef62872ed42_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/images.storychief.com\/account_6827\/modal-content-localization_f05b9fb62f9f2e42f5b76ef62872ed42_800.png\" alt=\"Modal localization\" \/><\/picture><figcaption>Modal localization in <a href=\"http:\/\/ https:\/\/userpilot.com\/userpilot-demo\" target=\"_blank\" rel=\"noopener noreferrer\">Userpilot<\/a>.<\/figcaption><\/figure>\n<h4 id=\"9iij8\">Product documentation<\/h4>\n<p>Product documentation is another kind of content that you may want to localize sooner rather than later.<\/p>\n<p>New users, regardless of where they live, always need some <a href=\"https:\/\/userpilot.com\/blog\/customer-success-vs-customer-support\/\" target=\"_blank\" rel=\"noopener noreferrer\">support<\/a>. The catch is that your support team, who are already stretched out supporting the current customer base, may not be able to deal with support tickets in a different language. That&#8217;s why robust <a href=\"https:\/\/userpilot.com\/blog\/self-service-support-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">self-service help<\/a> is even more important.<\/p>\n<p>Initially, focus on written docs. As you cover these, consider localizing audiovisual content like <a href=\"https:\/\/userpilot.com\/blog\/video-tutorials\/\" target=\"_blank\" rel=\"noopener noreferrer\">video tutorials<\/a>. This kind of content is more challenging to localize but also more effective, so it will be worth the effort in the long run.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/images.storychief.com\/account_6827\/resource-center-content-localization_1aa03951da2f5a96d2167f29cfcdf754_800.png 1x, https:\/\/images.storychief.com\/account_6827\/resource-center-content-localization_1aa03951da2f5a96d2167f29cfcdf754_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/images.storychief.com\/account_6827\/resource-center-content-localization_1aa03951da2f5a96d2167f29cfcdf754_800.png 1x, https:\/\/images.storychief.com\/account_6827\/resource-center-content-localization_1aa03951da2f5a96d2167f29cfcdf754_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/images.storychief.com\/account_6827\/resource-center-content-localization_1aa03951da2f5a96d2167f29cfcdf754_800.png\" alt=\"Resource center localization\" \/><\/picture><figcaption>Resource center localization in Userpilot.<\/figcaption><\/figure>\n<h4 id=\"dc7vo\">Marketing materials<\/h4>\n<p>Localizing marketing materials will allow you to acquire and <a href=\"https:\/\/userpilot.com\/blog\/retention-analysis\/\" target=\"_blank\" rel=\"noopener noreferrer\">retain more customers<\/a>, drive account expansion, and consequently, increase your market share.<\/p>\n<p>Which materials you localize depends on your <a href=\"https:\/\/userpilot.com\/blog\/b2b-marketing-strategies\/\" target=\"_blank\" rel=\"noopener noreferrer\">marketing strategy<\/a>. For example, if like Userpilot, you rely on <a href=\"https:\/\/userpilot.com\/blog\/content-marketing-vs-product-marketing\/\" target=\"_blank\" rel=\"noopener noreferrer\">content marketing<\/a> for lead acquisition, that&#8217;s where your money should go first.<\/p>\n<p>Bear in mind though that marketing content or strategies that work very well in one market may not be as successful in others. The choice of the best ways to market your product to the intended audience should be a part of your localization strategy. Make sure to cover it in your market research.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/images.storychief.com\/account_6827\/userpilot-chinese-content-localization_557b4d33b426e0de8ae845509bdfb659_800.png 1x, https:\/\/images.storychief.com\/account_6827\/userpilot-chinese-content-localization_557b4d33b426e0de8ae845509bdfb659_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/images.storychief.com\/account_6827\/userpilot-chinese-content-localization_557b4d33b426e0de8ae845509bdfb659_800.png 1x, https:\/\/images.storychief.com\/account_6827\/userpilot-chinese-content-localization_557b4d33b426e0de8ae845509bdfb659_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/images.storychief.com\/account_6827\/userpilot-chinese-content-localization_557b4d33b426e0de8ae845509bdfb659_800.png\" alt=\"Blog content localization\" \/><\/picture><figcaption>Blog content localization.<\/figcaption><\/figure>\n<h4 id=\"7iduk\">Legal content<\/h4>\n<p>Localizing your legal content, like your terms and conditions, is essential for 3 reasons.<\/p>\n<p>First of all, it makes the documents more accessible for users who aren&#8217;t native speakers of your language. This helps users fully understand their rights, obligations, and the terms they are agreeing to.<\/p>\n<p>More importantly, you need to ensure that they are compliant with the local laws. For example, different countries have different consumer rights or data protection regulations. By localizing legal documents, you minimize the risk of legal issues.<\/p>\n<p>Finally, localized legal documents can be crucial in case of legal disputes. Make sure that your agreements are legally enforceable in the local jurisdiction.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/images.storychief.com\/account_6827\/tc-content-localization_8f9c55e741d98285b180826e1eb3b9c7_800.png 1x, https:\/\/images.storychief.com\/account_6827\/tc-content-localization_8f9c55e741d98285b180826e1eb3b9c7_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/images.storychief.com\/account_6827\/tc-content-localization_8f9c55e741d98285b180826e1eb3b9c7_800.png 1x, https:\/\/images.storychief.com\/account_6827\/tc-content-localization_8f9c55e741d98285b180826e1eb3b9c7_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/images.storychief.com\/account_6827\/tc-content-localization_8f9c55e741d98285b180826e1eb3b9c7_800.png\" alt=\"Legal content localization\" \/><\/picture><figcaption>Legal content localization.<\/figcaption><\/figure>\n<h3 id=\"71n72\">Step 3: Create a workflow for your localization efforts<\/h3>\n<p>Once you decide what to translate, it&#8217;s time to organize your localization workflows.<\/p>\n<p>The first decision to make is whether you&#8217;re doing it in-house or outsourcing to a specialized localization agency.<\/p>\n<p>Your in-house team is more familiar with the product but they may lack the linguistic expertise and knowledge of the local market.<\/p>\n<p>An agency, especially a local one, will most likely be better equipped to take care of the linguistic and cultural aspects of the project but they may need time to learn about the product. And they cost more.<\/p>\n<p>A good compromise could be localizing some content in-house, for example, the <a href=\"https:\/\/userpilot.com\/blog\/in-app-messaging\/\" target=\"_blank\" rel=\"noopener noreferrer\">in-app messages<\/a>, and outsourcing the more demanding ones, like legal docs, to the experts.<\/p>\n<p>If you decide to go the in-house way, you will need the right tool stack. This may include dedicated<a href=\"https:\/\/userpilot.com\/blog\/software-localization-tool\/\" target=\"_blank\" rel=\"noopener noreferrer\"> localization suites<\/a>, like Lokalize or Fraze.<\/p>\n<p>Apart from these, many products support integrated localization functionality. For example, Userpilot offers an AI-powered localization feature that you can use to translate your <a href=\"https:\/\/docs.userpilot.com\/article\/76-creating-multi-language-flows\" target=\"_blank\" rel=\"noopener noreferrer\">in-app messages<\/a>, surveys, and <a href=\"https:\/\/docs.userpilot.com\/article\/212-localize-respurce-center-content\" target=\"_blank\" rel=\"noopener noreferrer\">resource center materials.<\/a><\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/d37oebn0w9ir6a.cloudfront.net\/account_6827\/content-localization-userpilot-resource-center_05e827fddbff1e5da61d78fc31bd1792.gif 1x, https:\/\/d37oebn0w9ir6a.cloudfront.net\/account_6827\/content-localization-userpilot-resource-center_05e827fddbff1e5da61d78fc31bd1792.gif 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/d37oebn0w9ir6a.cloudfront.net\/account_6827\/content-localization-userpilot-resource-center_05e827fddbff1e5da61d78fc31bd1792.gif 1x, https:\/\/d37oebn0w9ir6a.cloudfront.net\/account_6827\/content-localization-userpilot-resource-center_05e827fddbff1e5da61d78fc31bd1792.gif 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/d37oebn0w9ir6a.cloudfront.net\/account_6827\/content-localization-userpilot-resource-center_05e827fddbff1e5da61d78fc31bd1792.gif\" alt=\"Userpilot offers AI-powered localization functionality\" \/><\/picture><figcaption><a href=\"http:\/\/ https:\/\/userpilot.com\/userpilot-demo\" target=\"_blank\" rel=\"noopener noreferrer\">Userpilot <\/a>offers AI-powered localization functionality.<\/figcaption><\/figure>\n<h3 id=\"3p4ha\">Step 4: Measure the success of localized content<\/h3>\n<p>Once you roll out your localized content, <a href=\"https:\/\/userpilot.com\/blog\/product-analytics-guide\/\" target=\"_blank\" rel=\"noopener noreferrer\">track how it performs.<\/a><\/p>\n<p>What <a href=\"https:\/\/userpilot.com\/blog\/product-success-metrics\/\" target=\"_blank\" rel=\"noopener noreferrer\">metrics <\/a>should you focus on?<\/p>\n<p>This will depend on your goals and what content you&#8217;re monitoring. Here are some examples:<\/p>\n<ul>\n<li><a href=\"https:\/\/userpilot.com\/blog\/saas-average-conversion-rate\/\" target=\"_blank\" rel=\"noopener noreferrer\">Conversion rates<\/a><\/li>\n<li>Website engagement (traffic, page views, time on page, bounce rates)<\/li>\n<li>In-app product engagement (feature usage)<\/li>\n<li><a href=\"https:\/\/userpilot.com\/blog\/in-app-guidance-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">In-app guidance<\/a> engagement (e.g., checklist completion)<\/li>\n<li>SEO metrics (search rankings, organic traffic)<\/li>\n<li>Business metrics<a href=\"https:\/\/userpilot.com\/blog\/calculate-lifetime-value-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\"> (Customer lifetime value)<\/a><\/li>\n<li>User satisfaction metrics (<a href=\"https:\/\/userpilot.com\/blog\/nps-vs-csat\/\" target=\"_blank\" rel=\"noopener noreferrer\">CSAT, NPS, <\/a>CES)<\/li>\n<\/ul>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/images.storychief.com\/account_6827\/survey-content-localization_977f156292a228f597afdb340df93883_800.png 1x, https:\/\/images.storychief.com\/account_6827\/survey-content-localization_977f156292a228f597afdb340df93883_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/images.storychief.com\/account_6827\/survey-content-localization_977f156292a228f597afdb340df93883_800.png 1x, https:\/\/images.storychief.com\/account_6827\/survey-content-localization_977f156292a228f597afdb340df93883_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/images.storychief.com\/account_6827\/survey-content-localization_977f156292a228f597afdb340df93883_800.png\" alt=\"Survey automatically translated into Spanish\" \/><\/picture><figcaption>Survey automatically translated into Spanish in Userpilot.<\/figcaption><\/figure>\n<h2 id=\"pim5\">Best practices for executing a solid content localization strategy<\/h2>\n<p>Let&#8217;s check out some good practices that will help you maximize the benefits of your localization efforts.<\/p>\n<h3 id=\"98imt\">Prioritize localizing content for important user journey stages<\/h3>\n<p>Ideally, you would want to localize content across all stages of the<a href=\"https:\/\/userpilot.com\/blog\/b2b-saas-customer-journey-map\/\" target=\"_blank\" rel=\"noopener noreferrer\"> customer journey. <\/a>However, this is usually not possible if you&#8217;re only entering a new market.<\/p>\n<p>For that reason, <a href=\"https:\/\/userpilot.com\/blog\/key-product-prioritization-frameworks\/\" target=\"_blank\" rel=\"noopener noreferrer\">prioritize <\/a>those aspects which are essential for the users to find the product and start using it efficiently to solve their problems. This may include your <a href=\"https:\/\/userpilot.com\/blog\/saas-landing-page-best-practices\/\" target=\"_blank\" rel=\"noopener noreferrer\">landing <\/a>and pricing pages, product UI, and <a href=\"https:\/\/userpilot.com\/blog\/new-feature-onboarding\/\" target=\"_blank\" rel=\"noopener noreferrer\">onboarding <\/a>materials. They are fairly easy to localize with the right tools.<\/p>\n<p>Once you nail these, start looking at other aspects such as your <a href=\"https:\/\/userpilot.com\/blog\/upsell-opportunities-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">upsell modals,<\/a> blog content, video tutorials, or case studies.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/images.storychief.com\/account_6827\/user-journey-content-localization_608ae77aebae23042bbdf9eb5ff26e1f_800.jpg 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/images.storychief.com\/account_6827\/user-journey-content-localization_608ae77aebae23042bbdf9eb5ff26e1f_800.jpg 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/images.storychief.com\/account_6827\/user-journey-content-localization_608ae77aebae23042bbdf9eb5ff26e1f_800.jpg\" alt=\"Which content localization should you prioritize?\" \/><\/picture><figcaption>Which content localization should you prioritize?<\/figcaption><\/figure>\n<h3 id=\"6ulb3\">Use simple vocabulary when adapting content to the local market<\/h3>\n<p>Simple vocabulary makes it easy to communicate your ideas clearly and avoid misunderstandings. For example, in English, the shorter the words, the easier they&#8217;re to understand.<\/p>\n<p>Avoid jargon and technical terminology unless it&#8217;s absolutely essential.<\/p>\n<h3 id=\"euhk5\">Benefit from the services of local experts in the translation process<\/h3>\n<p>While AI-powered localization tools are great for translating simple things like your <a href=\"https:\/\/userpilot.com\/blog\/customer-feedback-collection\/\" target=\"_blank\" rel=\"noopener noreferrer\">surveys <\/a>or <a href=\"https:\/\/userpilot.com\/blog\/in-app-resource-center\/\" target=\"_blank\" rel=\"noopener noreferrer\">resource center<\/a> modules, they won&#8217;t cut it when it comes to more technical or creative copy.<\/p>\n<p>For localizing such texts, your best bet is an agency that is familiar with the local market or business practices. They will be in a better position to professionally localize your legal content or digital marketing materials.<\/p>\n<h3 id=\"77qsr\">Be mindful of cultural differences<\/h3>\n<p>Localization tools also lack the cultural sensitivity of human translators. This can be a proper minefield.<\/p>\n<p>There are plenty of large companies that messed up big time when expanding to new markets because they neglected this aspect. Like Nike whose Air Max logo on the shoe sole resembled the word &#8216;Allah&#8217; (God) in Arabic.<\/p>\n<p>Seek the help of your local partners to avoid such pricey blunders.<\/p>\n<h3 id=\"c4bgk\">Test localized content before publishing it for all<\/h3>\n<p>One way to avoid issues is by <a href=\"https:\/\/userpilot.com\/blog\/iterative-testing\/\" target=\"_blank\" rel=\"noopener noreferrer\">testing the content<\/a> before publishing it for all customers.<\/p>\n<p>In this way, you will be able to pick up linguistic or cultural errors. What&#8217;s more, it will help you to tweak your localized content to better meet your <a href=\"https:\/\/userpilot.com\/blog\/product-goals\/\" target=\"_blank\" rel=\"noopener noreferrer\">goals<\/a>.<\/p>\n<p><a href=\"https:\/\/userpilot.com\/blog\/ab-testing-product-management\/\" target=\"_blank\" rel=\"noopener noreferrer\">Split <\/a>and multivariate testing are two ways to choose the best copy. In short, it involves enabling a different version of your content to different groups and tracking their performance.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/images.storychief.com\/account_6827\/ab-test-content-localization_a9203a93d54ab203f3182b4406896149_800.png 1x, https:\/\/images.storychief.com\/account_6827\/ab-test-content-localization_a9203a93d54ab203f3182b4406896149_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/images.storychief.com\/account_6827\/ab-test-content-localization_a9203a93d54ab203f3182b4406896149_800.png 1x, https:\/\/images.storychief.com\/account_6827\/ab-test-content-localization_a9203a93d54ab203f3182b4406896149_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/images.storychief.com\/account_6827\/ab-test-content-localization_a9203a93d54ab203f3182b4406896149_800.png\" alt=\"A\/B testing\" \/><\/picture><figcaption>A\/B testing in<a href=\"http:\/\/ https:\/\/userpilot.com\/userpilot-demo\" target=\"_blank\" rel=\"noopener noreferrer\"> Userpilot<\/a>.<\/figcaption><\/figure>\n<h2 id=\"dogm5\">Conclusion<\/h2>\n<p>Content localization enables SaaS companies to reach more customers around the globe and win their trust. It increases your brand&#8217;s credibility and drives your product growth in international markets.<\/p>\n<p>If you want to see how Userpilot can help you localize <a href=\"https:\/\/userpilot.com\/blog\/in-app-communication\/\">your in-app communication<\/a>,<a href=\"https:\/\/userpilot.com\/userpilot-demo\" target=\"_blank\" rel=\"noopener noreferrer\"> book the demo!<\/a><\/p>\n<div class=\"poptin-embedded\" data-id=\"4557169bcced2\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Content localization is absolutely essential for SaaS companies. It enables them to reach audiences across the globe to drive market expansion and product growth. Our article provides guidance for SaaS teams on how to effectively localize their content.<\/p>\n","protected":false},"author":24,"featured_media":114618,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"categories":[214],"tags":[446,5044,5042,292,756,5043,5045],"class_list":["post-114617","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-product-management","tag-customer-experience","tag-localization-strategy","tag-market-expansion","tag-product-growth","tag-product-localization","tag-translation","tag-website-copy"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Content Localization: Step-By-Step Guide for SaaS Companies<\/title>\n<meta name=\"description\" content=\"Content localization is the process of adapting copy for users in a different country, to feel as if it was originally created for them.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/userpilot.com\/blog\/content-localization\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Content Localization: Step-By-Step Guide for SaaS Companies\" \/>\n<meta property=\"og:description\" content=\"Content localization is the process of adapting copy for users in a different country, to feel as if it was originally created for them.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/userpilot.com\/blog\/content-localization\/\" \/>\n<meta property=\"og:site_name\" content=\"Thoughts about Product Adoption, User Onboarding and Good UX | Userpilot Blog\" \/>\n<meta property=\"article:published_time\" content=\"2023-06-30T08:01:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-21T02:04:44+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/userpilot.com\/blog\/wp-content\/uploads\/2023\/06\/content-localization-step-by-step-guide-for-saas-companies_bc422946f162a0bb5a6217e5a6a45d24_2000.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1876\" \/>\n\t<meta property=\"og:image:height\" content=\"1228\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Emilia Korczynska\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Emilia Korczynska\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"11 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/userpilot.com\/blog\/content-localization\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/userpilot.com\/blog\/content-localization\/\"},\"author\":{\"name\":\"Emilia Korczynska\",\"@id\":\"https:\/\/userpilot.com\/blog\/#\/schema\/person\/5796e18acd5548943b72c36d3469e61d\"},\"headline\":\"Content Localization: Step-By-Step Guide for SaaS Companies\",\"datePublished\":\"2023-06-30T08:01:00+00:00\",\"dateModified\":\"2025-03-21T02:04:44+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/userpilot.com\/blog\/content-localization\/\"},\"wordCount\":1947,\"commentCount\":0,\"image\":{\"@id\":\"https:\/\/userpilot.com\/blog\/content-localization\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2023\/06\/content-localization-step-by-step-guide-for-saas-companies_bc422946f162a0bb5a6217e5a6a45d24_2000.png\",\"keywords\":[\"customer experience\",\"localization strategy\",\"market expansion\",\"product growth\",\"product localization\",\"translation\",\"website copy\"],\"articleSection\":[\"Product Management\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/userpilot.com\/blog\/content-localization\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/userpilot.com\/blog\/content-localization\/\",\"url\":\"https:\/\/userpilot.com\/blog\/content-localization\/\",\"name\":\"Content Localization: Step-By-Step Guide for SaaS Companies\",\"isPartOf\":{\"@id\":\"https:\/\/userpilot.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/userpilot.com\/blog\/content-localization\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/userpilot.com\/blog\/content-localization\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2023\/06\/content-localization-step-by-step-guide-for-saas-companies_bc422946f162a0bb5a6217e5a6a45d24_2000.png\",\"datePublished\":\"2023-06-30T08:01:00+00:00\",\"dateModified\":\"2025-03-21T02:04:44+00:00\",\"author\":{\"@id\":\"https:\/\/userpilot.com\/blog\/#\/schema\/person\/5796e18acd5548943b72c36d3469e61d\"},\"description\":\"Content localization is the process of adapting copy for users in a different country, to feel as if it was originally created for them.\",\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/userpilot.com\/blog\/content-localization\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/userpilot.com\/blog\/content-localization\/#primaryimage\",\"url\":\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2023\/06\/content-localization-step-by-step-guide-for-saas-companies_bc422946f162a0bb5a6217e5a6a45d24_2000.png\",\"contentUrl\":\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2023\/06\/content-localization-step-by-step-guide-for-saas-companies_bc422946f162a0bb5a6217e5a6a45d24_2000.png\",\"width\":1876,\"height\":1228,\"caption\":\"Content Localization: Step-By-Step Guide for SaaS Companies cover\"},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/userpilot.com\/blog\/#website\",\"url\":\"https:\/\/userpilot.com\/blog\/\",\"name\":\"Thoughts about Product Adoption, User Onboarding and Good UX | Userpilot Blog\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/userpilot.com\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/userpilot.com\/blog\/#\/schema\/person\/5796e18acd5548943b72c36d3469e61d\",\"name\":\"Emilia Korczynska\",\"description\":\"Passionate about SaaS product growth, and both pre-sign-up and post-sign-up marketing. Talk to me about improving your acquisition, activation, and retention strategy. VP of Marketing at Userpilot.\",\"sameAs\":[\"https:\/\/www.linkedin.com\/in\/emiliakorczynska\/\"],\"url\":\"https:\/\/userpilot.com\/blog\/author\/emiliauserpilot-io\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Content Localization: Step-By-Step Guide for SaaS Companies","description":"Content localization is the process of adapting copy for users in a different country, to feel as if it was originally created for them.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/userpilot.com\/blog\/content-localization\/","og_locale":"en_US","og_type":"article","og_title":"Content Localization: Step-By-Step Guide for SaaS Companies","og_description":"Content localization is the process of adapting copy for users in a different country, to feel as if it was originally created for them.","og_url":"https:\/\/userpilot.com\/blog\/content-localization\/","og_site_name":"Thoughts about Product Adoption, User Onboarding and Good UX | Userpilot Blog","article_published_time":"2023-06-30T08:01:00+00:00","article_modified_time":"2025-03-21T02:04:44+00:00","og_image":[{"width":1876,"height":1228,"url":"https:\/\/userpilot.com\/blog\/wp-content\/uploads\/2023\/06\/content-localization-step-by-step-guide-for-saas-companies_bc422946f162a0bb5a6217e5a6a45d24_2000.png","type":"image\/png"}],"author":"Emilia Korczynska","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Emilia Korczynska","Est. reading time":"11 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/userpilot.com\/blog\/content-localization\/#article","isPartOf":{"@id":"https:\/\/userpilot.com\/blog\/content-localization\/"},"author":{"name":"Emilia Korczynska","@id":"https:\/\/userpilot.com\/blog\/#\/schema\/person\/5796e18acd5548943b72c36d3469e61d"},"headline":"Content Localization: Step-By-Step Guide for SaaS Companies","datePublished":"2023-06-30T08:01:00+00:00","dateModified":"2025-03-21T02:04:44+00:00","mainEntityOfPage":{"@id":"https:\/\/userpilot.com\/blog\/content-localization\/"},"wordCount":1947,"commentCount":0,"image":{"@id":"https:\/\/userpilot.com\/blog\/content-localization\/#primaryimage"},"thumbnailUrl":"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2023\/06\/content-localization-step-by-step-guide-for-saas-companies_bc422946f162a0bb5a6217e5a6a45d24_2000.png","keywords":["customer experience","localization strategy","market expansion","product growth","product localization","translation","website copy"],"articleSection":["Product Management"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/userpilot.com\/blog\/content-localization\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/userpilot.com\/blog\/content-localization\/","url":"https:\/\/userpilot.com\/blog\/content-localization\/","name":"Content Localization: Step-By-Step Guide for SaaS Companies","isPartOf":{"@id":"https:\/\/userpilot.com\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/userpilot.com\/blog\/content-localization\/#primaryimage"},"image":{"@id":"https:\/\/userpilot.com\/blog\/content-localization\/#primaryimage"},"thumbnailUrl":"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2023\/06\/content-localization-step-by-step-guide-for-saas-companies_bc422946f162a0bb5a6217e5a6a45d24_2000.png","datePublished":"2023-06-30T08:01:00+00:00","dateModified":"2025-03-21T02:04:44+00:00","author":{"@id":"https:\/\/userpilot.com\/blog\/#\/schema\/person\/5796e18acd5548943b72c36d3469e61d"},"description":"Content localization is the process of adapting copy for users in a different country, to feel as if it was originally created for them.","inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/userpilot.com\/blog\/content-localization\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/userpilot.com\/blog\/content-localization\/#primaryimage","url":"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2023\/06\/content-localization-step-by-step-guide-for-saas-companies_bc422946f162a0bb5a6217e5a6a45d24_2000.png","contentUrl":"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2023\/06\/content-localization-step-by-step-guide-for-saas-companies_bc422946f162a0bb5a6217e5a6a45d24_2000.png","width":1876,"height":1228,"caption":"Content Localization: Step-By-Step Guide for SaaS Companies cover"},{"@type":"WebSite","@id":"https:\/\/userpilot.com\/blog\/#website","url":"https:\/\/userpilot.com\/blog\/","name":"Thoughts about Product Adoption, User Onboarding and Good UX | Userpilot Blog","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/userpilot.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/userpilot.com\/blog\/#\/schema\/person\/5796e18acd5548943b72c36d3469e61d","name":"Emilia Korczynska","description":"Passionate about SaaS product growth, and both pre-sign-up and post-sign-up marketing. Talk to me about improving your acquisition, activation, and retention strategy. VP of Marketing at Userpilot.","sameAs":["https:\/\/www.linkedin.com\/in\/emiliakorczynska\/"],"url":"https:\/\/userpilot.com\/blog\/author\/emiliauserpilot-io\/"}]}},"_links":{"self":[{"href":"https:\/\/userpilot.com\/blog\/wp-json\/wp\/v2\/posts\/114617","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/userpilot.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/userpilot.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/userpilot.com\/blog\/wp-json\/wp\/v2\/users\/24"}],"replies":[{"embeddable":true,"href":"https:\/\/userpilot.com\/blog\/wp-json\/wp\/v2\/comments?post=114617"}],"version-history":[{"count":3,"href":"https:\/\/userpilot.com\/blog\/wp-json\/wp\/v2\/posts\/114617\/revisions"}],"predecessor-version":[{"id":266166,"href":"https:\/\/userpilot.com\/blog\/wp-json\/wp\/v2\/posts\/114617\/revisions\/266166"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/userpilot.com\/blog\/wp-json\/wp\/v2\/media\/114618"}],"wp:attachment":[{"href":"https:\/\/userpilot.com\/blog\/wp-json\/wp\/v2\/media?parent=114617"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/userpilot.com\/blog\/wp-json\/wp\/v2\/categories?post=114617"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/userpilot.com\/blog\/wp-json\/wp\/v2\/tags?post=114617"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}