{"id":11578,"date":"2025-03-16T01:56:13","date_gmt":"2025-03-16T01:56:13","guid":{"rendered":"https:\/\/userpilot.com\/blog\/user-behavior-tracking\/"},"modified":"2026-02-25T16:38:54","modified_gmt":"2026-02-25T16:38:54","slug":"user-behavior-tracking","status":"publish","type":"post","link":"https:\/\/userpilot.com\/blog\/user-behavior-tracking\/","title":{"rendered":"User Behavior Tracking: Best Tools &#038; Tracking Methods"},"content":{"rendered":"<p>Behavior tracking? And where do you start?<\/p>\n<p>Search no further. In this article, I\u2019ll cover what <u><a href=\"https:\/\/userpilot.com\/product\/product-growth-insights\" target=\"_blank\" rel=\"noopener noreferrer\">user analytics<\/a><\/u> means, the right metrics to track, and the best tools in the market right now.<\/p>\n<p>After reading this, you will be equipped to track user behavior on your website and app. More importantly, you&#8217;ll know what to do with the data you get.<\/p>\n<h2 id=\"360rf\">What is user behavior?<\/h2>\n<p>User behavior describes all the actions a user performs on a website or mobile app. It includes user engagement factors like time on the page, the number of pages visited, how people interact with different features, and also <a href=\"https:\/\/userpilot.com\/blog\/customer-friction\/\" target=\"_blank\" rel=\"noopener noreferrer\">friction<\/a> they encounter while using the product.<\/p>\n<h2 id=\"4i43o\">What is user behavior tracking?<\/h2>\n<p>User behavior tracking is about digging deeper than surface-level analytics. You need to know <em>why<\/em> users interact with your product or website, not just <em>what<\/em> they&#8217;re doing. Standard analytics tools like Google Analytics show traffic and page views, but they leave the crucial &#8216;why&#8217; unanswered.<\/p>\n<p>This is where tracking user behavior data makes sense. By recording user actions\u2014clicks, scrolls, form submissions\u2014and analyzing the resulting data, you can uncover patterns and <a href=\"https:\/\/userpilot.com\/blog\/friction-points\/\" target=\"_blank\" rel=\"noopener noreferrer\">pinpoint friction points<\/a>. This reveals the user&#8217;s journey, allowing you to <a href=\"https:\/\/userpilot.com\/blog\/conversion-rate-optimization-for-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">optimize for conversions<\/a> and improve the overall experience.<\/p>\n<p>\ud83d\udca1<em> For example, CYBERBIZ, during their admin panel redesign, needed to understand how users interacted with their interface. They used Userpilot&#8217;s product analytics to track page view performance, user interactions, and session durations. This revealed which features were most used and where users experienced friction, allowing them to make data-driven improvements.<\/em><\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/09\/product-usage-cyberbiz-case-study-product-redesign_ff4cd563563cf4fec205b63bec7ef25e_800.webp 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/09\/product-usage-cyberbiz-case-study-product-redesign_ff4cd563563cf4fec205b63bec7ef25e_800.webp 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/09\/product-usage-cyberbiz-case-study-product-redesign_ff4cd563563cf4fec205b63bec7ef25e_800.webp\" alt=\"cyberbiz userpilot case study\" \/><\/picture><\/figure>\n<div class=\"container-banner-userpilot\" style=\"border: 1px solid #dadada; border-radius: 5px;\">\n<div class=\"wrapper-banner-userpilot\">\n<div><\/div>\n<\/div>\n<\/div>\n<p>Now, there&#8217;s a distinction worth noting: behavior analytics versus behavioral analytics vs user behavior analytics (UBA).<\/p>\n<ul>\n<li>Behavior analytics focuses on understanding and improving the <em>current<\/em> user experience, using observed actions;<\/li>\n<li>Behavioral analytics aims to predict <em>future<\/em> user behavior;<\/li>\n<li>User behavior analytics (UBA), often used in security contexts, analyzes user activity to detect anomalies and potential threats.<\/li>\n<\/ul>\n<p>In the following sections, I&#8217;ll break down various user behavior tracking techniques and tools, enabling you to conduct effective user behavior analysis.<\/p>\n<p><!--ARCADE EMBED START--><\/p>\n<div style=\"position: relative; padding-bottom: calc(58.93617021276596% + 41px); height: 0; width: 100%;\"><iframe loading=\"lazy\" style=\"position: absolute; top: 0; left: 0; width: 100%; height: 100%; color-scheme: light;\" title=\"Experience Userpilot for User Onboarding\" src=\"https:\/\/sw11.userpilot.com\/DTTewl3dbjXoCMMg8gGY?embed&amp;embed_mobile=tab&amp;embed_desktop=inline&amp;show_copy_link=true\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div>\n<p><!--ARCADE EMBED END--><\/p>\n<h2 id=\"ucip\">What are user behavior metrics?<\/h2>\n<p>User behavior metrics are analytics data that tell you how visitors engage with your website or app.<\/p>\n<p>Key metrics to look out for as you track user behavior include:<\/p>\n<ul>\n<li>Conversion (turning website visitors into <a href=\"https:\/\/userpilot.com\/blog\/5-tactics-to-increase-paid-conversion-rate\/\" target=\"_blank\" rel=\"noopener noreferrer\">trial users, then into paid users<\/a>, etc).<\/li>\n<li>Leading trial users to the <a href=\"https:\/\/userpilot.com\/blog\/4-aha-moment-examples\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u201caha\u201d moment<\/a> and the activation point\u2014the point where they instantly see how your tool makes life easier for them.<\/li>\n<li>User <a href=\"https:\/\/userpilot.com\/blog\/activation-engagement-funnel\/\" target=\"_blank\" rel=\"noopener noreferrer\">activation<\/a>.<\/li>\n<li>Complete <a href=\"https:\/\/userpilot.com\/blog\/product-adoption-strategy\/\" target=\"_blank\" rel=\"noopener noreferrer\">adoption<\/a>.<\/li>\n<\/ul>\n<p>Tracking each of these metrics tells you what points are flexible in the customer journey, places where users encounter friction, and what creates value for customers.<\/p>\n<p><!-- Interactive Quiz for User Behavior Tracking --><\/p>\n<div id=\"user-behavior-quiz-container\">\n<p><!-- Progress Bar --><\/p>\n<div class=\"quiz-progress-bar-container\">\n<div id=\"quiz-progress-bar\"><\/div>\n<\/div>\n<p><!-- Quiz Stages --><\/p>\n<div id=\"quiz-stages\">\n<p><!-- Stage 1: Biggest Challenge --><\/p>\n<div id=\"quiz-stage-1\" class=\"quiz-stage active\">\n<h3>What&#8217;s your biggest user behavior tracking challenge?<\/h3>\n<div class=\"quiz-answers\">\n<div class=\"quiz-answer-btn\" data-next-stage=\"2\">Understanding the &#8216;why&#8217; behind user actions<\/div>\n<div class=\"quiz-answer-btn\" data-next-stage=\"2\">Identifying friction points in the user journey<\/div>\n<div class=\"quiz-answer-btn\" data-next-stage=\"2\">Increasing feature adoption and engagement<\/div>\n<\/div>\n<\/div>\n<p><!-- Stage 2: Key Metrics --><\/p>\n<div id=\"quiz-stage-2\" class=\"quiz-stage\">\n<h3>Which user behavior metrics matter most to you right now?<\/h3>\n<div class=\"quiz-answers\">\n<div class=\"quiz-answer-btn\" data-next-stage=\"3\">User activation and retention rates<\/div>\n<div class=\"quiz-answer-btn\" data-next-stage=\"3\">Product and feature engagement<\/div>\n<div class=\"quiz-answer-btn\" data-next-stage=\"3\">Conversion rates through our funnel<\/div>\n<\/div>\n<\/div>\n<p><!-- Stage 3: Primary Goal --><\/p>\n<div id=\"quiz-stage-3\" class=\"quiz-stage\">\n<h3>What&#8217;s your primary goal with improving user behavior tracking?<\/h3>\n<div class=\"quiz-answers\">\n<div class=\"quiz-answer-btn\" data-next-stage=\"4\">Improve the new user onboarding experience<\/div>\n<div class=\"quiz-answer-btn\" data-next-stage=\"4\">Reduce user churn and increase loyalty<\/div>\n<div class=\"quiz-answer-btn\" data-next-stage=\"4\">Make data-driven product decisions<\/div>\n<\/div>\n<\/div>\n<p><!-- Stage 4: Final CTA --><\/p>\n<div id=\"quiz-stage-4\" class=\"quiz-stage\">\n<h3>Get a tailored demo to solve your user behavior tracking needs.<\/h3>\n<p>Based on your answers, a personalized demo can show you exactly how to tackle your challenges and reach your goals. See how Userpilot can help you unlock powerful user insights.<\/p>\n<p><a id=\"quiz-cta-btn\" href=\"https:\/\/userpilot.com\/userpilot-demo\/\">Book a Personalized Demo<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<p><!-- IMPORTANT: Upload the accompanying .js file to your WordPress Media Library and replace 'path\/to\/your\/quiz-logic.js' with the actual file URL. --><br \/>\n<script defer src=\"https:\/\/userpilot.com\/blog\/wp-content\/uploads\/2025\/03\/user-behaviour-tracking.js\" defer><\/script><\/p>\n<h2 id=\"bu3h7\">Types of user behavior analytics data you can track<\/h2>\n<p>There are <a href=\"https:\/\/www.productmarketingalliance.com\/the-only-types-of-analytics-youll-ever-need-as-a-product-marketer\/\" target=\"_blank\" rel=\"nofollow noopener\">different types of user analytics<\/a>. I will go over three vital ones in this section and why I believe every product marketer should be tracking them.<\/p>\n<h3 id=\"1aglq\">Product and feature engagement tracking<\/h3>\n<p>These are event-based analytics that track user interactions across the app and allow you to see which <a href=\"https:\/\/userpilot.com\/blog\/increasing-feature-engagement-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">UI elements users engage <\/a>with the most.<\/p>\n<p>You\u2019ll be able to track user interactions such as clicks, hovers, or inputs to get an accurate behavioral view of specific features.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/09\/event-autocapture-dashboard_be5e7e2de1afcceef94ab9e6bdb25503_800.png 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/09\/event-autocapture-dashboard_be5e7e2de1afcceef94ab9e6bdb25503_800.png 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/09\/event-autocapture-dashboard_be5e7e2de1afcceef94ab9e6bdb25503_800.png\" \/><\/picture><figcaption>Event-tracking capabilities.<\/figcaption><\/figure>\n<h3 id=\"f0ba3\">User sentiment data<\/h3>\n<p><a href=\"https:\/\/userpilot.com\/blog\/customer-sentiment-analysis\/\" target=\"_blank\" rel=\"noopener noreferrer\">User sentiment data<\/a> dives into the emotional landscape of your customers\u2019 experiences, offering a deeper understanding of their feelings.<\/p>\n<p>It uncovers the positive and negative emotions customers experience while using your product. It also collects valuable <a href=\"https:\/\/userpilot.com\/blog\/product-improvement-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">product improvement suggestions<\/a> directly from the users.<\/p>\n<p>By closely monitoring and evaluating user sentiment, businesses can pinpoint areas that delight customers and may require refinement. This feedback loop is crucial for driving <a href=\"https:\/\/userpilot.com\/blog\/product-improvement-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">product improvements<\/a> and enhancing customer satisfaction.<\/p>\n<h3 id=\"2927o\">Session replays<\/h3>\n<p>These are replays of user behaviors that you can watch to see what the users did in a specific session.<\/p>\n<p>Session recordings can work well with <a href=\"https:\/\/userpilot.com\/blog\/product-engagement-metrics\/\" target=\"_blank\" rel=\"noopener noreferrer\">product engagement analytics<\/a> to provide more detailed information.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/09\/customer-analysis-session-replay-userpilot_25825b0c42431b390d0b44f479f6e73e_800.png 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/09\/customer-analysis-session-replay-userpilot_25825b0c42431b390d0b44f479f6e73e_800.png 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/09\/customer-analysis-session-replay-userpilot_25825b0c42431b390d0b44f479f6e73e_800.png\" \/><\/picture><figcaption>Session replays for product teams.<\/figcaption><\/figure>\n<p>For instance, engagement analytics can tell how many product clicks happened per session, but session recordings make you see the reason for the clicks.<\/p>\n<p>By watching those recordings and combining them with <a href=\"https:\/\/userpilot.com\/blog\/user-behavior-analytics-software\/\" target=\"_blank\" rel=\"noopener noreferrer\">behavior reports<\/a>, you can quickly identify rage clicks vs. normal clicks. The data will enable you to quickly know when there\u2019s a bug or point of friction that needs urgent attention.<\/p>\n<p>As our customer put it:<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/09\/userpilot-session-replay-testimonial_ec07c1949ea60d3bd15c65f59f05de95_800.png 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/09\/userpilot-session-replay-testimonial_ec07c1949ea60d3bd15c65f59f05de95_800.png 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/09\/userpilot-session-replay-testimonial_ec07c1949ea60d3bd15c65f59f05de95_800.png\" alt=\"session replay testimonial for userpilot\" \/><\/picture><\/figure>\n<h3 id=\"548g\">User experience analytics<\/h3>\n<p>This tracks <a href=\"https:\/\/userpilot.com\/blog\/onboarding-ux-patterns\/\" target=\"_blank\" rel=\"noopener noreferrer\">customer experience<\/a> on both your website and app with the end goal of enhancing <a href=\"https:\/\/userpilot.com\/blog\/running-user-testing\/\" target=\"_blank\" rel=\"noopener noreferrer\">usability<\/a>.<\/p>\n<p>There are two main types of user behavior insights to watch here:<\/p>\n<ul>\n<li><strong>Qualitative attitudinal metrics<\/strong>: This uses factors like loyalty, usability, and satisfaction to measure how customers feel about your product. <a href=\"https:\/\/userpilot.com\/blog\/user-feedback\/\" target=\"_blank\" rel=\"noopener noreferrer\">Customer feedback<\/a> is an essential tool for measuring qualitative data.<\/li>\n<li><strong>Quantitative behavioral metrics<\/strong>: This goes beyond user experience to measure how users interact with your product. Key product experience indicators here are <a href=\"https:\/\/userpilot.com\/blog\/customer-retention-2021\/\" target=\"_blank\" rel=\"noopener noreferrer\">retention rates<\/a>, abandonment rates, <a href=\"https:\/\/userpilot.com\/blog\/reduce-churn-rate\/\" target=\"_blank\" rel=\"noopener noreferrer\">churn rates<\/a>, and task success.<\/li>\n<\/ul>\n<p>So many factors make up the entire product experience that it can be hard to determine which to track.<\/p>\n<p>Below are 7 of the most important user experience metrics to fix your gaze on:<\/p>\n<ol type=\"1\">\n<li><a href=\"http:\/\/%20https\/\/userpilot.com\/blog\/customer-satisfaction-survey-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">Customer satisfaction<\/a> score<\/li>\n<li>Time per task<\/li>\n<li><a href=\"https:\/\/userpilot.com\/blog\/reduce-churn-rate\/\" target=\"_blank\" rel=\"noopener noreferrer\">Customer churn rate<\/a><\/li>\n<li><a href=\"https:\/\/userpilot.com\/blog\/customer-retention-rate-metrics-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">Customer retention rate<\/a><\/li>\n<li>User error rate<\/li>\n<li><a href=\"https:\/\/userpilot.com\/blog\/customer-effort-score\/\" target=\"_blank\" rel=\"noopener noreferrer\">Customer effort score<\/a><\/li>\n<li><a href=\"https:\/\/userpilot.com\/blog\/nps-saas-complete-guide\/\" target=\"_blank\" rel=\"noopener noreferrer\">Net Promoter Score (NPS)<\/a><\/li>\n<\/ol>\n<h2 id=\"6ucf6\">How to analyze user behavior in SaaS<\/h2>\n<p>So far, we\u2019ve discussed what user behavior tracking is and the different types and metrics to look out for.<\/p>\n<p>We\u2019ve also hinted at a few benefits of tracking user behavior. Below are more detailed benefits of taking intentional steps to analyze and understand user behavior.<\/p>\n<h3 id=\"dl536\">Understand what brings value to different users with segmentation<\/h3>\n<p>All things being equal, users will stick to a product if it solves their problem.<\/p>\n<p>Tracking the features that customers spend the most time on will tell you what\u2019s most valuable to them. You can use this information to enhance long-term product engagement.<\/p>\n<p>For instance, <a href=\"https:\/\/userpilot.com\/blog\/saas-behavioral-segmentation\/\" target=\"_blank\" rel=\"noopener noreferrer\">segmenting users <\/a>based on engagement makes it easier to understand what brings value to each user group.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/09\/userpilot-customer-segmentation_31ec222709591120957f3c708ffbaf43_800.png 1x, https:\/\/images.storychief.com\/account_6827\/userpilot-customer-segmentation_31ec222709591120957f3c708ffbaf43_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/09\/userpilot-customer-segmentation_31ec222709591120957f3c708ffbaf43_800.png 1x, https:\/\/images.storychief.com\/account_6827\/userpilot-customer-segmentation_31ec222709591120957f3c708ffbaf43_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/09\/userpilot-customer-segmentation_31ec222709591120957f3c708ffbaf43_800.png\" alt=\"userpilot segmentation\" \/><\/picture><figcaption>Create sophisticated segments.<\/figcaption><\/figure>\n<h3 id=\"8aq17\">Identify friction points in the user journey with funnel analysis<\/h3>\n<p><a href=\"https:\/\/userpilot.com\/blog\/funnel-analysis-examples\/\" target=\"_blank\" rel=\"noopener noreferrer\">Funnel analysis<\/a> lets you keep track of your customers\u2019 progress through different stages of the journey. With it, you can identify drop-off points and then investigate them to determine where obstacles lie in the <a href=\"https:\/\/userpilot.com\/blog\/usability-vs-user-experience\/\" target=\"_blank\" rel=\"noopener noreferrer\">user experience<\/a>.<\/p>\n<p>Combining funnel analysis with session recordings or interviews will help understand why users are dropping off.<\/p>\n<p>Done right, funnel analysis will help you make data-driven decisions and <a href=\"https:\/\/userpilot.com\/blog\/how-to-optimize-customer-activity-cycle\/\" target=\"_blank\" rel=\"noopener noreferrer\">optimize your strategy<\/a> to serve customers better.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/09\/app-analytics-funnel-analysis_54b8590dbe61557c91db3f989a3b347e_800.png 1x, https:\/\/images.storychief.com\/account_6827\/app-analytics-funnel-analysis_54b8590dbe61557c91db3f989a3b347e_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/09\/app-analytics-funnel-analysis_54b8590dbe61557c91db3f989a3b347e_800.png 1x, https:\/\/images.storychief.com\/account_6827\/app-analytics-funnel-analysis_54b8590dbe61557c91db3f989a3b347e_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/09\/app-analytics-funnel-analysis_54b8590dbe61557c91db3f989a3b347e_800.png\" alt=\"funnel analysis userpilot\" \/><\/picture><figcaption>Conduct funnel analysis.<\/figcaption><\/figure>\n<h3 id=\"6uqcn\">Use path analysis to identify the happy path<\/h3>\n<p>Since the customer journey does not always follow a linear path, funnel analysis isn\u2019t a suitable method in many situations.<\/p>\n<p>This is where <a href=\"https:\/\/userpilot.com\/blog\/user-path-analysis\/\" target=\"_blank\" rel=\"noopener noreferrer\">path analysis<\/a> comes in. It allows you to choose a starting point and examine the steps users take to (or from) that point to achieve a goal.<\/p>\n<p>With it, you can examine all the <a href=\"https:\/\/userpilot.com\/blog\/customer-path\/\" target=\"_blank\" rel=\"noopener noreferrer\">existing paths<\/a> users take inside your product and identify the one with the lowest drop-off rates.<\/p>\n<p>Document the sequence of events involved in achieving successful outcomes to understand the process that helps users complete their goals.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/09\/path-analysis-userpilot_e5aee09ebee720592b529e62034a7a14_800.jpg 1x, https:\/\/images.storychief.com\/account_6827\/path-analysis-userpilot_e5aee09ebee720592b529e62034a7a14_1600.jpg 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/09\/path-analysis-userpilot_e5aee09ebee720592b529e62034a7a14_800.jpg 1x, https:\/\/images.storychief.com\/account_6827\/path-analysis-userpilot_e5aee09ebee720592b529e62034a7a14_1600.jpg 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/09\/path-analysis-userpilot_e5aee09ebee720592b529e62034a7a14_800.jpg\" alt=\"path analysis userpilot\" \/><\/picture><figcaption>Identify the happy path by tracking all the paths users take inside the app.<\/figcaption><\/figure>\n<h3 id=\"42jso\">Analyze user experience with user feedback surveys<\/h3>\n<p>You can analyze data quantitatively and try to guess the whys behind user actions. But that\u2019s nothing compared to hearing directly from the horse\u2019s mouth.<\/p>\n<p>There are <a href=\"https:\/\/userpilot.com\/blog\/microsurveys-saas-product\/\" target=\"_blank\" rel=\"noopener noreferrer\">different types of micro surveys<\/a> used to collect user feedback at various points in the <a href=\"https:\/\/userpilot.com\/blog\/free-user-journey-template\/\" target=\"_blank\" rel=\"noopener noreferrer\">user journey<\/a>:<\/p>\n<ul>\n<li><a href=\"https:\/\/userpilot.com\/blog\/good-onboarding-surveys\/\" target=\"_blank\" rel=\"noopener noreferrer\">Onboarding surveys <\/a>that collect data on users\u2019 jobs to be done and help segment them;<\/li>\n<li>NPS surveys that measure customer loyalty to the brand;<\/li>\n<li><a href=\"https:\/\/userpilot.com\/blog\/customer-satisfaction-survey-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">Customer satisfaction surveys<\/a> measure how much a user is satisfied or dissatisfied at a certain point;<\/li>\n<li>Customer effort score surveys measure the perceived effort of a user when completing a specific task;<\/li>\n<li>Feature feedback surveys collect feedback on a feature\u2019s usability and user experience.<\/li>\n<\/ul>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/09\/ces-surveys_8fb670c15754fa741a2439efd995c842_800.png 1x, https:\/\/images.storychief.com\/account_6827\/ces-surveys_8fb670c15754fa741a2439efd995c842_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/09\/ces-surveys_8fb670c15754fa741a2439efd995c842_800.png 1x, https:\/\/images.storychief.com\/account_6827\/ces-surveys_8fb670c15754fa741a2439efd995c842_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/09\/ces-surveys_8fb670c15754fa741a2439efd995c842_800.png\" alt=\"userpilot in app survey\" \/><\/picture><figcaption>Create user surveys code-free.<\/figcaption><\/figure>\n<h2 id=\"22unu\">Best tools for user behavior tracking<\/h2>\n<p>This section will cover three of the best tools to monitor and analyze user behavior.<\/p>\n<p>We\u2019ll go over features, who the product is ideal for, how much they cost, and their rating on Capterra and G2.<\/p>\n<h3 id=\"3psek\">Userpilot: Best for in-app behavior tracking<\/h3>\n<p>Behavioral analytics help you understand how users engage with your product \u2014 what they do, where they drop off, and what keeps them coming back.<\/p>\n<p>You can track in-app customer behavior on both mobile and web apps, without heavy setup:<\/p>\n<ul>\n<li><strong><a href=\"https:\/\/userpilot.com\/blog\/userpilot-autocapture\/\" target=\"_blank\" rel=\"noopener noreferrer\">Autocapture<\/a><\/strong> automatically records feature clicks, page views, and other key actions \u2014 no manual tagging required. You get clean, ready-to-analyze data from day one.<\/li>\n<li><strong>Session replay<\/strong> lets you watch real <a href=\"https:\/\/userpilot.com\/blog\/record-user-sessions\/\" target=\"_blank\" rel=\"noopener noreferrer\">user sessions<\/a> to see where they click, how they navigate, and where they get stuck \u2014 ideal for spotting usability issues and misunderstandings.<\/li>\n<li><strong>Funnel reports<\/strong> help you track how users move through key workflows and identify the steps <a href=\"https:\/\/userpilot.com\/blog\/drop-off-analysis\/\" target=\"_blank\" rel=\"noopener noreferrer\">where they drop off<\/a>.<\/li>\n<li><strong>Trends reports<\/strong> show how behaviors evolve over time, broken down by device, location, signup date, and more.<\/li>\n<li><strong>Path reports<\/strong> visualize the actual journeys users take through your app, helping you uncover common flows and friction points.<\/li>\n<li><strong><a href=\"https:\/\/userpilot.com\/blog\/userpilot-custom-analytics-dashboards\/\" target=\"_blank\" rel=\"noopener noreferrer\">Analytics dashboards<\/a><\/strong> give you a centralized view of core <a href=\"https:\/\/userpilot.com\/blog\/product-metrics\/\" target=\"_blank\" rel=\"noopener noreferrer\">product metrics<\/a> like activation, engagement, and retention.<\/li>\n<li><strong>User analytics<\/strong> let you zoom in on specific users or accounts, so you can see top events, pages, and sessions on an individual level to support customer success and proactive outreach.<\/li>\n<\/ul>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/09\/userpilot-user-profile-for-web-and-mobile-session-data_07c06e9be6c883f08b146269ddd85414_800.png 1x, https:\/\/images.storychief.com\/account_6827\/userpilot-user-profile-for-web-and-mobile-session-data_07c06e9be6c883f08b146269ddd85414_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/09\/userpilot-user-profile-for-web-and-mobile-session-data_07c06e9be6c883f08b146269ddd85414_800.png 1x, https:\/\/images.storychief.com\/account_6827\/userpilot-user-profile-for-web-and-mobile-session-data_07c06e9be6c883f08b146269ddd85414_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/09\/userpilot-user-profile-for-web-and-mobile-session-data_07c06e9be6c883f08b146269ddd85414_800.png\" \/><\/picture><\/figure>\n<div class=\"container-banner-userpilot\" style=\"border: 1px solid #dadada; border-radius: 5px;\">\n<div class=\"wrapper-banner-userpilot\">\n<div>\n<p><img decoding=\"async\" class=\"fav-icon-banner-userpilot\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/09\/usp-fav-dark.png\" \/><\/p>\n<h3>User Behavior Tracking Across Different Platforms? Try Userpilot!<\/h3>\n<div class=\"banner-userpilot-button-icon\">\n<p><a class=\"banner-userpilot-button\" href=\"https:\/\/userpilot.com\/userpilot-demo\" target=\"_blank\" rel=\"noopener\">Get a Demo<\/a><\/p>\n<ul>\n<li>14 Day Trial<\/li>\n<li>No Credit Card Required<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<div class=\"image-banner-userpilot\"><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2024\/01\/userpilot-features-preview.png\" alt=\"\" \/><\/div>\n<\/div>\n<\/div>\n<h4 id=\"9bsnr\">Userpilot pricing<\/h4>\n<p>Userpilot\u2019s <a href=\"https:\/\/userpilot.com\/pricing\/\" target=\"_blank\" rel=\"noopener noreferrer\">transparent pricing<\/a> ranges from $299\/month on the entry-level end to an Enterprise tier for larger companies.<\/p>\n<p>Furthermore, the entry-level plan includes access to all UI patterns and should include everything that most mid-market SaaS businesses need to get started.<\/p>\n<p>Userpilot has three paid plans to choose from:<\/p>\n<ul>\n<li><strong>Starter<\/strong>: The entry-level plan, which is available exclusively via annual billing, starts at $299\/month and includes features like segmentation, product analytics, reporting, <a href=\"https:\/\/userpilot.com\/product\/product-engagement\/\" target=\"_blank\" rel=\"noopener noreferrer\">user engagement<\/a>, NPS feedback, and customization.<\/li>\n<li><strong>Growth<\/strong>: The Enterprise plan uses custom pricing and includes features like <a href=\"https:\/\/userpilot.com\/blog\/resource-center-editor-userpilot\/\" target=\"_blank\" rel=\"noopener noreferrer\">resource centers<\/a>, advanced event-based triggers, unlimited feature tagging, AI-powered content localization, EU hosting options, and a dedicated customer success manager.<\/li>\n<li><strong>Enterprise<\/strong>: The Enterprise plan uses custom pricing and includes all the features from Starter + Growth, plus custom roles\/permissions, access to <a href=\"https:\/\/userpilot.com\/blog\/userpilot-integrations\/\" target=\"_blank\" rel=\"noopener noreferrer\">premium integrations<\/a>, priority support, custom contract, SLA, SAML SSO, activity logs, security audit, and compliance (SOC 2\/GDPR).<\/li>\n<\/ul>\n<h3><b>UXCam: Best for turning behavior insights into action<\/b><\/h3>\n<p><a href=\"https:\/\/uxcam.com\/\"><span style=\"font-weight: 400;\">UXCam<\/span><\/a><span style=\"font-weight: 400;\"> is a user behavior analytics platform built for mobile and web apps, helping teams quickly visualize and act on real user experiences.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With automatic <\/span><span style=\"font-weight: 400;\">event tracking<\/span><span style=\"font-weight: 400;\">, session replays, and journey mapping, UXCam makes it easy to uncover hidden friction points and optimize products without needing heavy manual setup or multiple tools.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It delivers both a high-level view of user trends and deep insights into individual user behavior to drive product improvements faster.<\/span><\/p>\n<p><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/03\/Screenshot-2025-04-30-at-12.45.14-scaled.png\" \/><\/p>\n<p>The main features of UXCam include:<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Automatic event capture:<\/b><span style=\"font-weight: 400;\"> UXCam records key user interactions out of the box, helping you monitor critical events, spot trends, and optimize flows with minimal setup effort.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Journey and funnel analysis:<\/b><span style=\"font-weight: 400;\"> Visualize complete user journeys, discover where users drop off, and understand how behaviors vary across different segments and devices.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Session replays and heatmaps:<\/b><span style=\"font-weight: 400;\"> Watch real-time replays of user sessions and view mobile gesture heatmaps to directly observe usability challenges and improve the user experience.<\/span><\/li>\n<\/ul>\n<p><b>UXCam pricing<\/b><b><br \/>\n<\/b><b><br \/>\n<\/b><span style=\"font-weight: 400;\">UXCam offers a free plan for up to 3000 monthly sessions. They also offer a Starter plan that covers essential analytics and session replay for smaller teams. To unlock advanced features like funnels, retention analysis, and anomaly detection, you can upgrade to Growth or Enterprise plans.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Growth and Enterprise plans come with flexible, custom pricing and provide full access to advanced user behavior analytics, journey mapping, and secure data management.<\/span><\/p>\n<h3 id=\"6tou5\">Amplitude: Best for customer journey mapping<\/h3>\n<p><a href=\"https:\/\/userpilot.com\/blog\/amplitude-analytics\/\" target=\"_blank\" rel=\"noopener noreferrer\">Amplitude is a product and website analytics tool<\/a> that\u2019s great for customer journey mapping.<\/p>\n<p>Its combination of brilliant analytics features, like user interaction and time-on-site tracking, makes it a good choice for identifying users in real time.<\/p>\n<p>Amplitude\u2019s secure data governance makes sure user data is safe by using randomly generated IDs to represent real users.<\/p>\n<p>The main features of Amplitude include:<\/p>\n<ul>\n<li><strong>Event segmentation<\/strong>: Amplitude enables you to track and visualize user interactions in your product easily. See which <a href=\"https:\/\/userpilot.com\/blog\/event-data\/\" target=\"_blank\" rel=\"noopener noreferrer\">events<\/a> are most performed, analyze how many users complete certain events, and create charts to visualize your findings.<\/li>\n<li><strong>Customer journey visualization<\/strong>: Gain visibility into your different user journeys. You can check individual user paths and view the most common sequence of events completed by users.<\/li>\n<li><strong>Retention analysis<\/strong>: Calculate <a href=\"https:\/\/userpilot.com\/blog\/user-retention-metrics\/\" target=\"_blank\" rel=\"noopener noreferrer\">user retention data<\/a> using pre-specified events and compare retention rates over time using a simple retention chart.<\/li>\n<\/ul>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/09\/amplitude-product-analytics-examples_d27b5cdaa4ea40c08bd89c1d1c279a4a_800.jpg 1x, https:\/\/images.storychief.com\/account_6827\/amplitude-product-analytics-examples_d27b5cdaa4ea40c08bd89c1d1c279a4a_1600.jpg 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/09\/amplitude-product-analytics-examples_d27b5cdaa4ea40c08bd89c1d1c279a4a_800.jpg 1x, https:\/\/images.storychief.com\/account_6827\/amplitude-product-analytics-examples_d27b5cdaa4ea40c08bd89c1d1c279a4a_1600.jpg 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/09\/amplitude-product-analytics-examples_d27b5cdaa4ea40c08bd89c1d1c279a4a_800.jpg\" alt=\"amplitude pathfinder\" \/><\/picture><\/figure>\n<h4 id=\"erra\">Amplitude pricing<\/h4>\n<p><a href=\"https:\/\/userpilot.com\/blog\/amplitude-pricing\/\" target=\"_blank\" rel=\"noopener noreferrer\">Amplitude has a starter-free plan<\/a> that includes core analytics and unlimited events tracked for up to 100K Monthly Tracked Users. To get access to more in-depth analytics like cohorts, journeys, and retention prediction, you\u2019ll need a Growth or Enterprise plan.<\/p>\n<p>Growth and Enterprise plans come with custom pricing and give you access to advanced features and real-time monitoring for analyzing user behavior.<\/p>\n<h3 id=\"59hts\">Hotjar \u2013Best for session recordings<\/h3>\n<p>What makes Hotjar stand out is its focus on visual data. The tool uses heat maps and session recordings to show you real-time users\u2019 behavior flow on your mobile app or web page.<\/p>\n<p>Both beginners and experienced teams will find Hotjar useful for analyzing websites and product usage.<\/p>\n<p>The analytics tool has a wide range of applications aside from its ability to directly monitor user behavior, so designers, marketers, and customer experience teams will find use cases for it.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/09\/hotjar-session-recoedings_b77118bae120476f236804fdb20e4a46_800.jpg 1x, https:\/\/images.storychief.com\/account_6827\/hotjar-session-recoedings_b77118bae120476f236804fdb20e4a46_1600.jpg 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/09\/hotjar-session-recoedings_b77118bae120476f236804fdb20e4a46_800.jpg 1x, https:\/\/images.storychief.com\/account_6827\/hotjar-session-recoedings_b77118bae120476f236804fdb20e4a46_1600.jpg 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/09\/hotjar-session-recoedings_b77118bae120476f236804fdb20e4a46_800.jpg\" alt=\"Hotjar\u2019s session recording\" \/><\/picture><figcaption>Hotjar\u2019s session recording<\/figcaption><\/figure>\n<p>Here are some of the main features of Hotjar:<\/p>\n<ul>\n<li><strong>Session recordings<\/strong>: Hotjar provides real-time recordings of users\u2019 and website visitors\u2019 sessions. You can see how they scroll, where they click, and how they progress from page to page.<\/li>\n<li><strong>Heatmaps<\/strong>: Hotjar aggregates these session recordings into heatmaps showing which parts of your web pages users are interacting with and which features they miss.<\/li>\n<li><strong>Feedback collection<\/strong>: Directly ask users what they think about your website. You can <a href=\"https:\/\/userpilot.com\/blog\/product-feedback-survey-template\/\" target=\"_blank\" rel=\"noopener noreferrer\">create surveys<\/a>, send survey invitation links to customers, or launch feedback campaigns on the site.<\/li>\n<\/ul>\n<h4 id=\"999gs\">Hotjar pricing<\/h4>\n<p>Hotjar has 3 pricing tiers, including a free forever tier:<\/p>\n<ul>\n<li><strong>Basic<\/strong>: This forever-free tier supports up to 500 daily session recordings and unlimited heatmaps.<\/li>\n<li><strong>Business<\/strong>: Starting at $80\/month, you get support for 500 daily sessions, custom integrations, and more.<\/li>\n<li><strong>Scale<\/strong>: Designed for enterprise users, this plan starts at $171\/month for 500 daily sessions. It supports funnel analysis, trend analysis, and more.<\/li>\n<\/ul>\n<h3 id=\"n5bi\">Pendo: Best for mobile user behavior tracking<\/h3>\n<p><a href=\"https:\/\/userpilot.com\/blog\/what-is-pendo\/\">Pendo<\/a> is one of the best tools on the market for tracking the behavior of mobile users.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/09\/dashboard-pendo_c54e4c69fb18fc201c68ed1d6557dffd_800.png 1x, https:\/\/images.storychief.com\/account_6827\/dashboard-pendo_c54e4c69fb18fc201c68ed1d6557dffd_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/09\/dashboard-pendo_c54e4c69fb18fc201c68ed1d6557dffd_800.png 1x, https:\/\/images.storychief.com\/account_6827\/dashboard-pendo_c54e4c69fb18fc201c68ed1d6557dffd_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/09\/dashboard-pendo_c54e4c69fb18fc201c68ed1d6557dffd_800.png\" alt=\"pendo dashboard\" \/><\/picture><figcaption>Analytics dashboards in Pendo<\/figcaption><\/figure>\n<p>Here are the Pendo features you can use to track user behavior:<\/p>\n<ul>\n<li><strong>Funnel charts<\/strong>: Pendo\u2019s funnel reports show you the number of users that enter a funnel, the percentage that completes each stage, and the average completion time. You can also see the overall conversion rate, which helps you identify any underperforming user funnels.<\/li>\n<li><strong>Retention analysis<\/strong>: The Retention dashboard can show you the percentage of each cohort that\u2019s retained on a month-to-month basis. This will help uncover any behavioral patterns between cohorts and make it possible to perform a correlational analysis as well.<\/li>\n<li><strong>Path reports<\/strong>: <a href=\"https:\/\/userpilot.com\/blog\/pendo-paths\/\">Pendo\u2019s path<\/a> reports help you visualize the paths that your users take when coming from a certain page. You can share these reports with other people on your team, zoom in on each step to get deeper insights, or download the path chart as a CSV file if needed.<\/li>\n<\/ul>\n<h4 id=\"4lapp\">Pendo pricing<\/h4>\n<p>Pendo offers a free-forever plan for up to 500 monthly active users, which includes basic analytics and in-app guides, though branding and feature limits apply. The Starter plan starts at around $7,000\/year for 2,000 MAUs and unlocks features like NPS analytics, but still excludes advanced integrations and support.<\/p>\n<p>Beyond that, things get murky. Pendo\u2019s Growth and Portfolio plans don\u2019t have public pricing \u2014 they\u2019re entirely quote-based. <a href=\"https:\/\/www.vendr.com\/marketplace\/pendo\" target=\"_blank\" rel=\"nofollow noopener\">According to Vendr<\/a> on <a href=\"https:\/\/userpilot.com\/blog\/pendo-pricing\/\" target=\"_blank\" rel=\"noopener noreferrer\">Pendo pricing<\/a>, customers typically pay anywhere from $17,000 to $132,000 per year, with a median around $47,000.<\/p>\n<p>Want to track more than one app (say, web and mobile)? You\u2019ll need the Portfolio plan. Also worth noting: implementation fees can run high, and renewals often come with 5\u201310% price uplifts unless you negotiate them down.<\/p>\n<h3 id=\"58kb5\">Crazy Egg \u2013 best heatmap analytics software<\/h3>\n<p>Crazy Egg is an easy-to-use user behavior analytics tool focused on <a href=\"https:\/\/userpilot.com\/blog\/heat-map-analysis\/\" target=\"_blank\" rel=\"noopener noreferrer\">heatmap analysis<\/a>. With this tool, you can investigate buyers\u2019 journeys on your website, identify <a href=\"https:\/\/userpilot.com\/blog\/product-usability\/\" target=\"_blank\" rel=\"noopener noreferrer\">usability issues<\/a>, and test new options to see how they perform.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/09\/crazy-egg-heatmap_1b76791ff400e61e35725110ecb900d0_800.png 1x, https:\/\/images.storychief.com\/account_6827\/crazy-egg-heatmap_1b76791ff400e61e35725110ecb900d0_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/09\/crazy-egg-heatmap_1b76791ff400e61e35725110ecb900d0_800.png 1x, https:\/\/images.storychief.com\/account_6827\/crazy-egg-heatmap_1b76791ff400e61e35725110ecb900d0_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/09\/crazy-egg-heatmap_1b76791ff400e61e35725110ecb900d0_800.png\" alt=\"crazy egg heatmap\" \/><\/picture><\/figure>\n<p>Crazy Egg\u2019s main features include:<\/p>\n<ul>\n<li><strong>Heatmaps<\/strong>: Crazy Egg uses heatmaps to help you see which parts of your page receive the most and least attention. You can also compare the performance of different web pages by comparing their heatmaps.<\/li>\n<li><strong>Reports<\/strong>: In addition to heatmaps, Crazy Egg supports other <a href=\"https:\/\/userpilot.com\/blog\/types-of-charts\/\" target=\"_blank\" rel=\"noopener noreferrer\">forms of data visualization<\/a> reports, including scrollmaps, confetti, overlay, and list reports. They track user behavior analytics through clicks, scrolls, and other pattern insights.<\/li>\n<li><strong>Recordings<\/strong>: Record user sessions and replay them to see users\u2019 interactions with your website. These recordings also help you see what motivates visitors to stay on or leave a page.<\/li>\n<\/ul>\n<h4 id=\"f97g\">Crazy Egg pricing<\/h4>\n<p>Crazy Egg offers five paid plans (from Basic\u2019s $29\/month to Pro\u2019s $249\/month). Should you need more than their typical offering, you can build your subscription plan with Enterprise (at $499\/month). You can also get a free 30-day trial for every plan.<\/p>\n<h2 id=\"f1c2v\">Try Userpilot for user behavior tracking!<\/h2>\n<p>User behavior tracking is an excellent method for boosting product experience and increasing your retention rates, among other benefits.<\/p>\n<p>As we\u2019ve discussed earlier, incorporating both quantitative and qualitative analytics will give you better results than choosing just one approach. There are many tools on the market to help you with this.<\/p>\n<p>Want to get started with user behavior tracking?<a href=\"https:\/\/userpilot.com\/userpilot-demo\"> Get a Userpilot Demo<\/a> and start seeing how users are interacting with your tool.<\/p>\n<div class=\"container-banner-userpilot\" style=\"border: 1px solid #dadada; border-radius: 5px;\">\n<div class=\"wrapper-banner-userpilot\">\n<div>\n<p><img decoding=\"async\" class=\"fav-icon-banner-userpilot\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/09\/usp-fav-dark.png\" \/><\/p>\n<h3>Unlock Actionable Insights for Product Growth!<\/h3>\n<div class=\"banner-userpilot-button-icon\">\n<p><a class=\"banner-userpilot-button\" href=\"https:\/\/userpilot.com\/userpilot-demo\" target=\"_blank\" rel=\"noopener\">Get a Demo<\/a><\/p>\n<ul>\n<li>14 Day Trial<\/li>\n<li>No Credit Card Required<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<div class=\"image-banner-userpilot\"><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2024\/01\/userpilot-features-preview.png\" alt=\"\" \/><\/div>\n<\/div>\n<\/div>\n<p><!-- strchf script --><script>if(window.strchfSettings === undefined) window.strchfSettings = {};window.strchfSettings.stats = {url: \"https:\/\/userpilot-io.storychief.io\/en\/user-behavior-tracking?id=181134265&type=2\",title: \"Best User Behavior Tracking Tools For SaaS And How To Use The Data\",siteId: \"3015\",id: \"f138fbd6-c4b0-4b49-aaf5-03985777099a\"};(function(d, s, id) {var js, sjs = d.getElementsByTagName(s)[0];if (d.getElementById(id)) {window.strchf.update(); return;}js = d.createElement(s); js.id = id;js.src = \"https:\/\/d37oebn0w9ir6a.cloudfront.net\/scripts\/v0\/strchf.js\";js.async = true;sjs.parentNode.insertBefore(js, sjs);}(document, 'script', 'storychief-jssdk'))<\/script><!-- End strchf script --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Looking for the best way to go about user behavior tracking?  Search no further. This article reveals what user analytics means and the tools to track it.<\/p>\n","protected":false},"author":55,"featured_media":269234,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"categories":[770],"tags":[1681,1782,578,429],"class_list":["post-11578","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ux-analytics","tag-behavioral-analytics","tag-behavioral-segmentation","tag-customer-behavior-analytics","tag-user-behavior"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>User Behavior Tracking: Methods and Best Tools<\/title>\n<meta name=\"description\" content=\"Looking for user behavior tracking methods? Search no further. 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