That said, let\u2019s go over 13 tools that are perfectly capable of creating customer self-service portals and can potentially fit your needs.<\/p>\n
What is a customer self-service portal?<\/strong><\/h2>\nA customer self-service portal is a platform where customers can find information and solutions about your product through a knowledge base<\/a>, AI chatbot<\/a>, or using an automated task management platform.<\/p>\nIt allows users to quickly find answers to their questions without the help of an agent. And although self-service portals are not nearly a replacement for customer service, it does help release some burden from your customer support team.<\/p>\n
Why should you use customer self-service portals?<\/strong><\/h2>\nWhether or not you need a self-service portal depends on your business.<\/p>\n
But for most SaaS businesses, implementing a customer self-service portal is essential for many reasons:<\/p>\n
\n- It saves everyone\u2019s time. Customers don\u2019t need to wait in line to get help, and customer service agents have more space to deal with specific issues.<\/li>\n
- It provides proactive help<\/a> by solving issues before they happen.<\/li>\n
- There\u2019s a reduction in support tickets and therefore makes customer support cheaper.<\/li>\n
- With the right tool, you can provide a personalized customer experience<\/a>.<\/li>\n
- It offers a better customer experience that eventually leads to more user retention<\/a>.<\/li>\n<\/ul>\n
Top 13 software to create customer self-service portals<\/strong><\/h2>\nHow do you build a self-service portal that won\u2019t break and doesn’t require coding? Here are 13 tools that are built to do just that.<\/p>\n
HubSpot Service Hub<\/strong><\/h3>\nHubSpot Service Hub is a help desk software that allows you to connect all your customer service data in one place. It also integrates everything with a CRM platform so you can assist users and increase customer satisfaction.<\/p>\n
It provides the most value when used along with the rest of HubSpot\u2019s products such as their CRM, CMS, and marketing suites.<\/p>\n![\"hubspot](\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/hubspot-customer-self-service-portals_a0839ee5f0e2763cc09586ca559b3152_800.png\")
<\/picture>Checking conversations on Hubspot Service Hub.<\/figcaption><\/figure>\nMain features<\/strong><\/h4>\n\n- Customer service portal.<\/li>\n
- Conversational chatbot assistant.<\/li>\n
- Automation.<\/li>\n
- Customer feedback surveys<\/a>.<\/li>\n
- Playbooks.<\/li>\n
- Customer service analytics.<\/li>\n<\/ul>\n
Pricing<\/strong><\/h4>\n\n- A free plan that also includes the rest of HubSpot’s products.<\/li>\n
- The starter plan: $15\/month per seat<\/li>\n
- Professional plan: $90\/month per seat<\/li>\n
- Enterprise plan: $130\/month per seat<\/li>\n<\/ul>\n
Additionally, there\u2019s the starter CRM suite plan that includes all products for $30\/mo.<\/p>\n
Zendesk<\/strong><\/h3>\nZendesk offers a thorough set of customer service tools that can satisfy any complex need that your company has, including customer self-service portals. It allows you to get in touch with customers across multiple channels including email, chat, voice calls, and social platforms for more personalized service.<\/p>\n![\"zendesk](\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/zendesk-customer-self-service-portals_2b94d6393e57fd2765ab2d72f5cd7daf_800.png\")
<\/picture>Zendesk dashboard.<\/figcaption><\/figure>\nMain features<\/strong><\/h4>\n\n- Complete help center platform.<\/li>\n
- AI-based automation.<\/li>\n
- Thorough messaging solutions.<\/li>\n
- Ticketing and call routing.<\/li>\n
- Analytics and reporting.<\/li>\n<\/ul>\n
Pricing<\/strong><\/h4>\nZendesk pricing scales with the size of your team and your needs, and the prices are:<\/p>\n
\n- Team: $55 per month per agent (paid annually).<\/li>\n
- Growth: $89 per month per agent.<\/li>\n
- Professional: $115 per month per agent<\/li>\n
- Custom pricing for enterprise needs<\/li>\n<\/ul>\n
Freshdesk<\/strong><\/h3>\nFreshdesk is a Freshworks product that provides a reliable platform for your support team that includes a support desk, a contact center, an omnichannel suite, and a customer success platform<\/a>.<\/p>\nThe support desk, besides streamlining your ticketing process, provides advanced self-service options such as knowledge bases<\/a> and forums.<\/p>\n![\"freshdesk](\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/freshdesk-customer-self-service-portals_6731b8ad6221f216b50fcb305fe64692_800.png\")
<\/picture>Freshdesk dashboard.<\/figcaption><\/figure>\nMain features<\/strong><\/h4>\n\n- Embeddable help center widget for your website, mobile app, and chat.<\/li>\n
- AI-powered chatbot.<\/li>\n
- Automatic pop-ups with personalized content.<\/li>\n
- Convert ticket replies into knowledge base articles.<\/li>\n
- Article analytics.<\/li>\n<\/ul>\n
Pricing<\/strong><\/h4>\nTo implement a self-service customer portal, you need one of the following support desk plans:<\/p>\n
\n- Free plan:<\/strong>\u00a0Includes knowledge base.<\/li>\n
- Growth plan:<\/strong>\u00a0$15 per agent per month; includes automation and in-depth reports<\/li>\n
- Pro plan:<\/strong>\u00a0$49 per agent per month; includes multiple products, segmentation, forums, and a multilingual knowledge base<\/li>\n
- Enterprise plan:<\/strong> $79 per agent per month; includes AI bot, personalized article suggestions, and canned response suggestions<\/li>\n<\/ul>\n
Zoho Desk<\/strong><\/h3>\nZoho Desk is one of the many Zoho products that is designed to provide an affordable and solid platform for your customer service process. It allows you to manage your customer\u2019s issues through email, phone, SMS, social media, live chat, and more.<\/p>\n
As for its self-service features, Zoho Desk offers all the basics you need to create a customer self-service portal.<\/p>\n![\"zoho](\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/zoho-desk-customer-self-service-portals_b38b55c241c8d350f07db81754440685_800.png\")
<\/picture>Adding content categories on Zoho Desk.<\/figcaption><\/figure>\nMain features<\/strong><\/h4>\n\n- Customizable knowledge base.<\/li>\n
- Community forums.<\/li>\n
- Ticketing and automatic call routing.<\/li>\n
- An AI-powered chatbot called Zia.<\/li>\n
- Embed your help center to your website.<\/li>\n
- Product walkthroughs and tooltips for Chrome extensions.<\/li>\n
- Mobile SDKs<\/li>\n<\/ul>\n
Pricing<\/strong><\/h4>\n\n- Free plan for up to three agents.<\/li>\n
- Express plan at $9\/mo per agent for up to five agents.<\/li>\n
- Standard plan at $20\/mo per agent for basic features.<\/li>\n
- Professional plan at $35\/mo per agent for phone support, additional templates, and advanced analytics.<\/li>\n
- Enterprise plan at $50\/mo per agent for live chat, auto-translations, guided conversations, and AI.<\/li>\n<\/ul>\n
Salesforce Experience Cloud<\/strong><\/h3>\nSalesforce service offers a customer service platform that\u2019s optimized with AI so you can deliver personalized support at scale and with minimal costs. Since it\u2019s made by Salesforce, it allows you to build a self-service platform directly into your CRM (and connect all the data in one place).<\/p>\n![\"salesforce](\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/salesforce-customer-self-service-portals_1129102dfee107810321b3f6afd46263_800.png\")
<\/picture>Salesforce builder and its options.<\/figcaption><\/figure>\nMain features<\/strong><\/h4>\n\n- Branded help center.<\/li>\n
- Peer-to-peer community forums.<\/li>\n
- Authenticated, 100% safe customer service portals.<\/li>\n
- Automation and an AI chatbot called Einstein.<\/li>\n
- Workflows.<\/li>\n
- Publish a mobile application for your customer portal.<\/li>\n<\/ul>\n
Pricing<\/strong><\/h4>\nTo get access to the support, you need one of the following CRM plans:<\/p>\n
\n- Starter: $25 per user\/month<\/li>\n
- Professional: $80 per user\/month<\/li>\n
- Enterprise: $160 per user\/month<\/li>\n
- Unlimited: $330 per user\/month<\/li>\n
- Einstein 1 Service: $500 per user\/month for AI features and more<\/li>\n<\/ul>\n
Intercom<\/strong><\/h3>\nIntercom is a specialized customer service platform that leverages AI to optimize your support processes. It brings a complete set of tools to offer self-service support, communicate with customers, and create tickets.<\/p>\n
With AI, Intercom is very capable of streamlining complex customer service processes to provide personalized support to your clients.<\/p>\n![\"intercom](\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/intercom-customer-self-service-portals_27cb3dbdff888a8f7988b12c0a9545f4_800.png\")
<\/picture>Intercom help center settings.<\/figcaption><\/figure>\nMain features<\/strong><\/h4>\n\n- Knowledge base.<\/li>\n
- Omnichannel communication.<\/li>\n
- Automation and workflows.<\/li>\n
- AI assistant called Fin to generate replies and create help articles.<\/li>\n
- Suggest relevant articles to users.<\/li>\n<\/ul>\n
Pricing<\/strong><\/h4>\n\n- Essential plan.<\/strong> Includes AI assistant, ticketing system, and basic features for $39\/month.<\/li>\n
- Advanced plan. <\/strong>Additionally includes multiple team inboxes, customer AI answers, and a multilingual help center for $99\/month.<\/li>\n
- Expert plan.<\/strong> Additionally includes multiple help centers, AI compose for tone of voice, and workload management for $139\/month.<\/li>\n<\/ul>\n
LiveAgent<\/strong><\/h3>\nLiveAgent is a help desk software that brings all your customer service processes together with an omnichannel universal inbox, real-time live chat, built-in call center, and customer self-service portal. It allows you to segment customers, automate messages, connect with a CRM, get access to advanced analytics, and of course, provide self-service support.<\/p>\n![\"liveagent](\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/liveagent-customer-self-service-portals_1e10adb1707da5742e52ca809b309187_800.png\")
<\/picture>LiveAgent settings.<\/figcaption><\/figure>\nMain features<\/strong><\/h4>\n\n- Multilingual knowledge base<\/li>\n
- Ticketing<\/li>\n
- Forums<\/li>\n
- Article editor with file attachments<\/li>\n
- Customer feedback and suggestions<\/li>\n
- Mobile apps<\/li>\n
- Integrates with CRMs, CMSs, Slack, Zapier, email, and project management platforms<\/li>\n<\/ul>\n
Pricing<\/strong><\/h4>\n\n- Small business plan for $9\/agent\/month<\/li>\n
- Medium business plan for $29\/agent\/month<\/li>\n
- Large business plan for $49\/agent\/month<\/li>\n
- Enterpise business plan for $69\/agent\/month<\/li>\n<\/ul>\n
HelpScout<\/strong><\/h3>\nHelpScout is a help desk software that\u2019s more accessible to smaller businesses and doesn\u2019t require complex setups, custom plans, or dedicated help. It helps you send helpful emails, offer self-service support, and implement live chats on your website.<\/p>\n![\"helpscout](\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/helpscout-customer-self-service-portals_a12ae5ef5b865c7489097307d32b9039_800.png\")
<\/picture>Helpscout customization.<\/figcaption><\/figure>\nMain features<\/strong><\/h4>\n\n- A branded knowledge base that\u2019s accessible on any device.<\/li>\n
- No-code builder to create help content.<\/li>\n
- Show the most relevant content to your users.<\/li>\n
- Moderate access to your help content for specific visitors.<\/li>\n
- Article analytics.<\/li>\n<\/ul>\n
Pricing<\/strong><\/h4>\n\n- Standard plan at $20 per agent\/month<\/li>\n
- Plus plan at $40 per agent\/month<\/li>\n
- Pro plan at $65 per agent\/month, only billed annually<\/li>\n<\/ul>\n
Gladly<\/strong><\/h3>\nGladly is an AI customer service platform with a different ticketing system that\u2019s focused on single, lifelong conversations. The goal is to build lasting relationships and customer loyalty<\/a> with an extra personal service that\u2019s channel-independent and helps customers proactively through self-service.<\/p>\n![\"gladly](\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/gladly-customer-self-service-portals_94ed7e281094fc1699148d904688f8a9_800.png\")
<\/picture>Gladly help centers.<\/figcaption><\/figure>\nMain features<\/strong><\/h4>\n\n- Knowledge base.<\/li>\n
- Personalized help content and support.<\/li>\n
- AI-powered follow-up questions.<\/li>\n
- Personalized IVR.<\/li>\n
- Multi-language content and localization.<\/li>\n
- AI sidekick that can successfully track orders and manage customer subscriptions.<\/li>\n<\/ul>\n
Pricing<\/strong><\/h4>\n\n- Hero plan: $180\/month per agent (10 seats minimum)<\/li>\n
- Superhero plan: $210\/month per agent (10 seat minimum)<\/li>\n<\/ul>\n
Additionally, there\u2019re implementation packages for bigger teams and enterprises that start at $4,500 and up to +$30,000 depending on your company size.<\/p>\n
Tidio<\/strong><\/h3>\nTidio is a live chat and chatbot tool that\u2019s tailored to eCommerce and small businesses. It allows you to manage all your conversations in one place, optimize your response times, and solve problems on any device.<\/p>\n
As for self-service options, Tidio\u2019s AI chatbot is capable of providing proactive help to buyers and enhancing the shopping experience of your eCommerce business.<\/p>\n![\"tidio](\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/tidio-customer-self-service-portals_7c8d4cd8fa73c0a2d2bd03b411072387_800.png\")
<\/picture>Tidio chatbot dashboard and features.<\/figcaption><\/figure>\nMain features<\/strong><\/h4>\n\n- AI chatbot builder.<\/li>\n
- Automated replies.<\/li>\n
- Offer personalized deals to loyal customers through AI chat.<\/li>\n
- AI agent called Lyro that can generate personalized replies.<\/li>\n
- Create automation without coding.<\/li>\n
- In-depth analytics.<\/li>\n<\/ul>\n
Pricing<\/strong><\/h4>\n\n- Free forever plan for 3 seats.<\/li>\n
- Starter plan at $29\/mo for 3 seats.<\/li>\n
- Growth plan at $59\/mo per seat.<\/li>\n
- Tidio+ plan starting at $499\/mo.<\/li>\n<\/ul>\n
Document360<\/strong><\/h3>\nIf you\u2019re only looking for documentation, this is the tool for you.<\/p>\n
Document360 is a knowledge base platform that\u2019s all about offering self-service documentation that\u2019s easy to navigate and consume. It centralizes knowledge, encourages collaboration, and helps you build massive documentation.<\/p>\n
Since it\u2019s all about documentation, it\u2019s not only used for customer use. You can also use Document360 to create SOPs, API documentation, user manuals, and more.<\/p>\n![\"document360](\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/document360-customer-self-service-portals_ab39ae227c18b6509aa7ab50459c1fd3_800.jpg\")
<\/picture>Document360 dashboard.<\/figcaption><\/figure>\nMain features<\/strong><\/h4>\n\n- Knowledge base builder.<\/li>\n
- Localization and multi-language support.<\/li>\n
- In-app collaboration with your team when creating articles.<\/li>\n
- Tag and category manager.<\/li>\n
- Import from Word documents.<\/li>\n
- Workflows.<\/li>\n
- Integration with third-party tools like Intercom, Slack, Freshdesk, and more.<\/li>\n<\/ul>\n
Pricing<\/strong><\/h4>\n\n- Free plan for up to 50 articles.<\/li>\n
- Standard plan at $149 per project per month. Includes unlimited articles and custom branding.<\/li>\n
- Professional plan at $299 per project per month. Includes customer CSS, knowledge base widget, and analytics.<\/li>\n
- Business plan at $399 per project per month. Only adds more reader accounts.<\/li>\n
- Enterprise plan at $599 per project per month. Includes workflows, localization, and SSO.<\/li>\n<\/ul>\n
Helpjuice<\/strong><\/h3>\nHelpjuice is a knowledge base software designed to help you scale your customer support and collaborate with your team. Like other knowledge base tools, Helpjuice helps you build documentation for both customers and employees with their fully-customizable editor.<\/p>\n![\"helpjuice](\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/helpjuice-customer-self-service-portals_8873f0d0e187b0eb3de927580e54b7ef.gif\")
<\/picture>HelpJuice customizable themes.<\/figcaption><\/figure>\nMain features<\/strong><\/h4>\n\n- Easy-to-use knowledge base builder that requires no training.<\/li>\n
- Powerful search engine.<\/li>\n
- Extensive customization.<\/li>\n
- SEO-oriented.<\/li>\n
- Personalized technical support.<\/li>\n
- Advanced analytics.<\/li>\n
- Multi-language support<\/li>\n<\/ul>\n
Pricing<\/strong><\/h4>\n\n- Starter plan at $120\/mo for up to 4 users.<\/li>\n
- Run-up plan at $200\/mo for up to 16 users.<\/li>\n
- Premium limited plan at $289\/mo for up to 60 users.<\/li>\n
- Premium unlimited plan at $499\/mo for unlimited seats.<\/li>\n<\/ul>\n
It\u2019s worth mentioning that every plan includes all product features, they only differentiate according to your team size.<\/p>\n
Userpilot<\/strong><\/h3>\nUserpilot is a customer success platform with the ability to create and design an in-app resource center, either from scratch or by using any of the multiple templates available.<\/p>\n
We know it\u2019s perfect for customer success and product marketing because we built it for it. What\u2019s valuable about Userpilot is that it brings more than the ability to add a knowledge base inside your app. You can also create onboarding flows<\/a>, collect user behavior data<\/a>, and get access to advanced product analytics<\/a>\u2014everything to nurture product growth.<\/p>\nMain features<\/strong><\/h4>\n\n- \n
Content options:<\/strong> Add any content format to your self-service portal including video, articles, surveys, checklists, and links to your help center. You can also add custom JS to integrate with other tools, such as adding an AI chatbot.<\/p>\n<\/li>\n<\/ul>\n![\"userpilot's](\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2023\/07\/Userpilot-resource-center-editor-e1720416756835.png\")
Customer self-service portal.<\/figcaption><\/figure>\n\n- Personalization:<\/strong> Trigger personalized help modules for different\u00a0user segments<\/a>, allowing users to find relevant answers quickly instead of browsing hundreds of options.<\/li>\n<\/ul>\n
\n- Branding options:<\/strong> Customize your self-service portal to match your brand\u2019s color palette, style, and fonts. This helps brands implement a strong customer self-service strategy aligned with their brand.<\/li>\n<\/ul>\n
![\"customizing](\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2023\/07\/Customizing-resource-centers-Userpilot.png\")
Customizing the\u00a0resource center.<\/figcaption><\/figure>\n\n- Localization:<\/strong> Localize your help content to reach a wider audience and offer self-customer service portals in the language of their choice.<\/li>\n<\/ul>\n
![\"Userpilot](\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2023\/07\/Resource-center-localization.png\")
Localizing the resource center.<\/figcaption><\/figure>\n\n- Resource center analytics:<\/strong> Access key self-service portal analytics to learn about popular resources, search terms, and much more. You can learn about the portal’s usage trends<\/a> as well by monitoring opens and articles viewed.<\/li>\n<\/ul>\n
![\"Userpilot](\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2023\/07\/Userpilot-resource-center-content-analytics.png\")
Resource center analytics.<\/figcaption><\/figure>\nPricing<\/strong><\/h4>\nCompared to other tools in the market, Userpilot offers greater value for money as it provides all the necessary features without any usage limit. Here\u2019s the detailed Userpilot pricing:<\/a><\/p>\n\n- The Starter plan<\/strong> is priced at $299 per month (billed annually).<\/strong> It’s designed for small teams or startups with up to 2,000 monthly active users. It includes in-app engagement tools such as walkthroughs, checklists<\/a>, and banners, along with limited segmentation (up to 10 segments), basic analytics, NPS surveys<\/a>, and email\/live chat support.<\/li>\n
- The Growth plan <\/strong>is customized and intended for growing teams\u00a0needing more advanced product analytics and feedback mechanisms. It includes all Starter features and adds unlimited segmentation and tagging, retroactive event tracking, advanced analytics like funnels and retention, as well as various in-app surveys including PMF, CES, and CSAT. It also enables localized content, content throttling, and access to a self-service Resource Center.<\/a> Add-ons include session replays<\/a> and mobile support. This tier comes with a dedicated Customer Success Manager, phone support, and domain customization.<\/li>\n
- The Enterprise plan<\/strong> is customized for large organizations with more complex needs. It includes everything in the Growth plan plus additional features such as premium integrations, custom roles and permissions, bulk data management, SAML 2.0 SSO, and activity logs. It also offers priority support with service-level agreements, security audits, and custom billing options. Pricing for this plan is provided upon request.<\/li>\n<\/ul>\n
It allows users to quickly find answers to their questions without the help of an agent. And although self-service portals are not nearly a replacement for customer service, it does help release some burden from your customer support team.<\/p>\n
Why should you use customer self-service portals?<\/strong><\/h2>\nWhether or not you need a self-service portal depends on your business.<\/p>\n
But for most SaaS businesses, implementing a customer self-service portal is essential for many reasons:<\/p>\n
\n- It saves everyone\u2019s time. Customers don\u2019t need to wait in line to get help, and customer service agents have more space to deal with specific issues.<\/li>\n
- It provides proactive help<\/a> by solving issues before they happen.<\/li>\n
- There\u2019s a reduction in support tickets and therefore makes customer support cheaper.<\/li>\n
- With the right tool, you can provide a personalized customer experience<\/a>.<\/li>\n
- It offers a better customer experience that eventually leads to more user retention<\/a>.<\/li>\n<\/ul>\n
Top 13 software to create customer self-service portals<\/strong><\/h2>\nHow do you build a self-service portal that won\u2019t break and doesn’t require coding? Here are 13 tools that are built to do just that.<\/p>\n
HubSpot Service Hub<\/strong><\/h3>\nHubSpot Service Hub is a help desk software that allows you to connect all your customer service data in one place. It also integrates everything with a CRM platform so you can assist users and increase customer satisfaction.<\/p>\n
It provides the most value when used along with the rest of HubSpot\u2019s products such as their CRM, CMS, and marketing suites.<\/p>\nChecking conversations on Hubspot Service Hub.<\/figcaption><\/figure>\nMain features<\/strong><\/h4>\n\n- Customer service portal.<\/li>\n
- Conversational chatbot assistant.<\/li>\n
- Automation.<\/li>\n
- Customer feedback surveys<\/a>.<\/li>\n
- Playbooks.<\/li>\n
- Customer service analytics.<\/li>\n<\/ul>\n
Pricing<\/strong><\/h4>\n\n- A free plan that also includes the rest of HubSpot’s products.<\/li>\n
- The starter plan: $15\/month per seat<\/li>\n
- Professional plan: $90\/month per seat<\/li>\n
- Enterprise plan: $130\/month per seat<\/li>\n<\/ul>\n
Additionally, there\u2019s the starter CRM suite plan that includes all products for $30\/mo.<\/p>\n
Zendesk<\/strong><\/h3>\nZendesk offers a thorough set of customer service tools that can satisfy any complex need that your company has, including customer self-service portals. It allows you to get in touch with customers across multiple channels including email, chat, voice calls, and social platforms for more personalized service.<\/p>\nZendesk dashboard.<\/figcaption><\/figure>\nMain features<\/strong><\/h4>\n\n- Complete help center platform.<\/li>\n
- AI-based automation.<\/li>\n
- Thorough messaging solutions.<\/li>\n
- Ticketing and call routing.<\/li>\n
- Analytics and reporting.<\/li>\n<\/ul>\n
Pricing<\/strong><\/h4>\nZendesk pricing scales with the size of your team and your needs, and the prices are:<\/p>\n
\n- Team: $55 per month per agent (paid annually).<\/li>\n
- Growth: $89 per month per agent.<\/li>\n
- Professional: $115 per month per agent<\/li>\n
- Custom pricing for enterprise needs<\/li>\n<\/ul>\n
Freshdesk<\/strong><\/h3>\nFreshdesk is a Freshworks product that provides a reliable platform for your support team that includes a support desk, a contact center, an omnichannel suite, and a customer success platform<\/a>.<\/p>\nThe support desk, besides streamlining your ticketing process, provides advanced self-service options such as knowledge bases<\/a> and forums.<\/p>\nFreshdesk dashboard.<\/figcaption><\/figure>\nMain features<\/strong><\/h4>\n\n- Embeddable help center widget for your website, mobile app, and chat.<\/li>\n
- AI-powered chatbot.<\/li>\n
- Automatic pop-ups with personalized content.<\/li>\n
- Convert ticket replies into knowledge base articles.<\/li>\n
- Article analytics.<\/li>\n<\/ul>\n
Pricing<\/strong><\/h4>\nTo implement a self-service customer portal, you need one of the following support desk plans:<\/p>\n
\n- Free plan:<\/strong>\u00a0Includes knowledge base.<\/li>\n
- Growth plan:<\/strong>\u00a0$15 per agent per month; includes automation and in-depth reports<\/li>\n
- Pro plan:<\/strong>\u00a0$49 per agent per month; includes multiple products, segmentation, forums, and a multilingual knowledge base<\/li>\n
- Enterprise plan:<\/strong> $79 per agent per month; includes AI bot, personalized article suggestions, and canned response suggestions<\/li>\n<\/ul>\n
Zoho Desk<\/strong><\/h3>\nZoho Desk is one of the many Zoho products that is designed to provide an affordable and solid platform for your customer service process. It allows you to manage your customer\u2019s issues through email, phone, SMS, social media, live chat, and more.<\/p>\n
As for its self-service features, Zoho Desk offers all the basics you need to create a customer self-service portal.<\/p>\nAdding content categories on Zoho Desk.<\/figcaption><\/figure>\nMain features<\/strong><\/h4>\n\n- Customizable knowledge base.<\/li>\n
- Community forums.<\/li>\n
- Ticketing and automatic call routing.<\/li>\n
- An AI-powered chatbot called Zia.<\/li>\n
- Embed your help center to your website.<\/li>\n
- Product walkthroughs and tooltips for Chrome extensions.<\/li>\n
- Mobile SDKs<\/li>\n<\/ul>\n
Pricing<\/strong><\/h4>\n\n- Free plan for up to three agents.<\/li>\n
- Express plan at $9\/mo per agent for up to five agents.<\/li>\n
- Standard plan at $20\/mo per agent for basic features.<\/li>\n
- Professional plan at $35\/mo per agent for phone support, additional templates, and advanced analytics.<\/li>\n
- Enterprise plan at $50\/mo per agent for live chat, auto-translations, guided conversations, and AI.<\/li>\n<\/ul>\n
Salesforce Experience Cloud<\/strong><\/h3>\nSalesforce service offers a customer service platform that\u2019s optimized with AI so you can deliver personalized support at scale and with minimal costs. Since it\u2019s made by Salesforce, it allows you to build a self-service platform directly into your CRM (and connect all the data in one place).<\/p>\nSalesforce builder and its options.<\/figcaption><\/figure>\nMain features<\/strong><\/h4>\n\n- Branded help center.<\/li>\n
- Peer-to-peer community forums.<\/li>\n
- Authenticated, 100% safe customer service portals.<\/li>\n
- Automation and an AI chatbot called Einstein.<\/li>\n
- Workflows.<\/li>\n
- Publish a mobile application for your customer portal.<\/li>\n<\/ul>\n
Pricing<\/strong><\/h4>\nTo get access to the support, you need one of the following CRM plans:<\/p>\n
\n- Starter: $25 per user\/month<\/li>\n
- Professional: $80 per user\/month<\/li>\n
- Enterprise: $160 per user\/month<\/li>\n
- Unlimited: $330 per user\/month<\/li>\n
- Einstein 1 Service: $500 per user\/month for AI features and more<\/li>\n<\/ul>\n
Intercom<\/strong><\/h3>\nIntercom is a specialized customer service platform that leverages AI to optimize your support processes. It brings a complete set of tools to offer self-service support, communicate with customers, and create tickets.<\/p>\n
With AI, Intercom is very capable of streamlining complex customer service processes to provide personalized support to your clients.<\/p>\nIntercom help center settings.<\/figcaption><\/figure>\nMain features<\/strong><\/h4>\n\n- Knowledge base.<\/li>\n
- Omnichannel communication.<\/li>\n
- Automation and workflows.<\/li>\n
- AI assistant called Fin to generate replies and create help articles.<\/li>\n
- Suggest relevant articles to users.<\/li>\n<\/ul>\n
Pricing<\/strong><\/h4>\n\n- Essential plan.<\/strong> Includes AI assistant, ticketing system, and basic features for $39\/month.<\/li>\n
- Advanced plan. <\/strong>Additionally includes multiple team inboxes, customer AI answers, and a multilingual help center for $99\/month.<\/li>\n
- Expert plan.<\/strong> Additionally includes multiple help centers, AI compose for tone of voice, and workload management for $139\/month.<\/li>\n<\/ul>\n
LiveAgent<\/strong><\/h3>\nLiveAgent is a help desk software that brings all your customer service processes together with an omnichannel universal inbox, real-time live chat, built-in call center, and customer self-service portal. It allows you to segment customers, automate messages, connect with a CRM, get access to advanced analytics, and of course, provide self-service support.<\/p>\nLiveAgent settings.<\/figcaption><\/figure>\nMain features<\/strong><\/h4>\n\n- Multilingual knowledge base<\/li>\n
- Ticketing<\/li>\n
- Forums<\/li>\n
- Article editor with file attachments<\/li>\n
- Customer feedback and suggestions<\/li>\n
- Mobile apps<\/li>\n
- Integrates with CRMs, CMSs, Slack, Zapier, email, and project management platforms<\/li>\n<\/ul>\n
Pricing<\/strong><\/h4>\n\n- Small business plan for $9\/agent\/month<\/li>\n
- Medium business plan for $29\/agent\/month<\/li>\n
- Large business plan for $49\/agent\/month<\/li>\n
- Enterpise business plan for $69\/agent\/month<\/li>\n<\/ul>\n
HelpScout<\/strong><\/h3>\nHelpScout is a help desk software that\u2019s more accessible to smaller businesses and doesn\u2019t require complex setups, custom plans, or dedicated help. It helps you send helpful emails, offer self-service support, and implement live chats on your website.<\/p>\nHelpscout customization.<\/figcaption><\/figure>\nMain features<\/strong><\/h4>\n\n- A branded knowledge base that\u2019s accessible on any device.<\/li>\n
- No-code builder to create help content.<\/li>\n
- Show the most relevant content to your users.<\/li>\n
- Moderate access to your help content for specific visitors.<\/li>\n
- Article analytics.<\/li>\n<\/ul>\n
Pricing<\/strong><\/h4>\n\n- Standard plan at $20 per agent\/month<\/li>\n
- Plus plan at $40 per agent\/month<\/li>\n
- Pro plan at $65 per agent\/month, only billed annually<\/li>\n<\/ul>\n
Gladly<\/strong><\/h3>\nGladly is an AI customer service platform with a different ticketing system that\u2019s focused on single, lifelong conversations. The goal is to build lasting relationships and customer loyalty<\/a> with an extra personal service that\u2019s channel-independent and helps customers proactively through self-service.<\/p>\nGladly help centers.<\/figcaption><\/figure>\nMain features<\/strong><\/h4>\n\n- Knowledge base.<\/li>\n
- Personalized help content and support.<\/li>\n
- AI-powered follow-up questions.<\/li>\n
- Personalized IVR.<\/li>\n
- Multi-language content and localization.<\/li>\n
- AI sidekick that can successfully track orders and manage customer subscriptions.<\/li>\n<\/ul>\n
Pricing<\/strong><\/h4>\n\n- Hero plan: $180\/month per agent (10 seats minimum)<\/li>\n
- Superhero plan: $210\/month per agent (10 seat minimum)<\/li>\n<\/ul>\n
Additionally, there\u2019re implementation packages for bigger teams and enterprises that start at $4,500 and up to +$30,000 depending on your company size.<\/p>\n
Tidio<\/strong><\/h3>\nTidio is a live chat and chatbot tool that\u2019s tailored to eCommerce and small businesses. It allows you to manage all your conversations in one place, optimize your response times, and solve problems on any device.<\/p>\n
As for self-service options, Tidio\u2019s AI chatbot is capable of providing proactive help to buyers and enhancing the shopping experience of your eCommerce business.<\/p>\nTidio chatbot dashboard and features.<\/figcaption><\/figure>\nMain features<\/strong><\/h4>\n\n- AI chatbot builder.<\/li>\n
- Automated replies.<\/li>\n
- Offer personalized deals to loyal customers through AI chat.<\/li>\n
- AI agent called Lyro that can generate personalized replies.<\/li>\n
- Create automation without coding.<\/li>\n
- In-depth analytics.<\/li>\n<\/ul>\n
Pricing<\/strong><\/h4>\n\n- Free forever plan for 3 seats.<\/li>\n
- Starter plan at $29\/mo for 3 seats.<\/li>\n
- Growth plan at $59\/mo per seat.<\/li>\n
- Tidio+ plan starting at $499\/mo.<\/li>\n<\/ul>\n
Document360<\/strong><\/h3>\nIf you\u2019re only looking for documentation, this is the tool for you.<\/p>\n
Document360 is a knowledge base platform that\u2019s all about offering self-service documentation that\u2019s easy to navigate and consume. It centralizes knowledge, encourages collaboration, and helps you build massive documentation.<\/p>\n
Since it\u2019s all about documentation, it\u2019s not only used for customer use. You can also use Document360 to create SOPs, API documentation, user manuals, and more.<\/p>\nDocument360 dashboard.<\/figcaption><\/figure>\nMain features<\/strong><\/h4>\n\n- Knowledge base builder.<\/li>\n
- Localization and multi-language support.<\/li>\n
- In-app collaboration with your team when creating articles.<\/li>\n
- Tag and category manager.<\/li>\n
- Import from Word documents.<\/li>\n
- Workflows.<\/li>\n
- Integration with third-party tools like Intercom, Slack, Freshdesk, and more.<\/li>\n<\/ul>\n
Pricing<\/strong><\/h4>\n\n- Free plan for up to 50 articles.<\/li>\n
- Standard plan at $149 per project per month. Includes unlimited articles and custom branding.<\/li>\n
- Professional plan at $299 per project per month. Includes customer CSS, knowledge base widget, and analytics.<\/li>\n
- Business plan at $399 per project per month. Only adds more reader accounts.<\/li>\n
- Enterprise plan at $599 per project per month. Includes workflows, localization, and SSO.<\/li>\n<\/ul>\n
Helpjuice<\/strong><\/h3>\nHelpjuice is a knowledge base software designed to help you scale your customer support and collaborate with your team. Like other knowledge base tools, Helpjuice helps you build documentation for both customers and employees with their fully-customizable editor.<\/p>\nHelpJuice customizable themes.<\/figcaption><\/figure>\nMain features<\/strong><\/h4>\n\n- Easy-to-use knowledge base builder that requires no training.<\/li>\n
- Powerful search engine.<\/li>\n
- Extensive customization.<\/li>\n
- SEO-oriented.<\/li>\n
- Personalized technical support.<\/li>\n
- Advanced analytics.<\/li>\n
- Multi-language support<\/li>\n<\/ul>\n
Pricing<\/strong><\/h4>\n\n- Starter plan at $120\/mo for up to 4 users.<\/li>\n
- Run-up plan at $200\/mo for up to 16 users.<\/li>\n
- Premium limited plan at $289\/mo for up to 60 users.<\/li>\n
- Premium unlimited plan at $499\/mo for unlimited seats.<\/li>\n<\/ul>\n
It\u2019s worth mentioning that every plan includes all product features, they only differentiate according to your team size.<\/p>\n
Userpilot<\/strong><\/h3>\nUserpilot is a customer success platform with the ability to create and design an in-app resource center, either from scratch or by using any of the multiple templates available.<\/p>\n
We know it\u2019s perfect for customer success and product marketing because we built it for it. What\u2019s valuable about Userpilot is that it brings more than the ability to add a knowledge base inside your app. You can also create onboarding flows<\/a>, collect user behavior data<\/a>, and get access to advanced product analytics<\/a>\u2014everything to nurture product growth.<\/p>\nMain features<\/strong><\/h4>\n\n- \n
Content options:<\/strong> Add any content format to your self-service portal including video, articles, surveys, checklists, and links to your help center. You can also add custom JS to integrate with other tools, such as adding an AI chatbot.<\/p>\n<\/li>\n<\/ul>\nCustomer self-service portal.<\/figcaption><\/figure>\n\n- Personalization:<\/strong> Trigger personalized help modules for different\u00a0user segments<\/a>, allowing users to find relevant answers quickly instead of browsing hundreds of options.<\/li>\n<\/ul>\n
\n- Branding options:<\/strong> Customize your self-service portal to match your brand\u2019s color palette, style, and fonts. This helps brands implement a strong customer self-service strategy aligned with their brand.<\/li>\n<\/ul>\n
Customizing the\u00a0resource center.<\/figcaption><\/figure>\n\n- Localization:<\/strong> Localize your help content to reach a wider audience and offer self-customer service portals in the language of their choice.<\/li>\n<\/ul>\n
Localizing the resource center.<\/figcaption><\/figure>\n\n- Resource center analytics:<\/strong> Access key self-service portal analytics to learn about popular resources, search terms, and much more. You can learn about the portal’s usage trends<\/a> as well by monitoring opens and articles viewed.<\/li>\n<\/ul>\n
Resource center analytics.<\/figcaption><\/figure>\nPricing<\/strong><\/h4>\nCompared to other tools in the market, Userpilot offers greater value for money as it provides all the necessary features without any usage limit. Here\u2019s the detailed Userpilot pricing:<\/a><\/p>\n\n- The Starter plan<\/strong> is priced at $299 per month (billed annually).<\/strong> It’s designed for small teams or startups with up to 2,000 monthly active users. It includes in-app engagement tools such as walkthroughs, checklists<\/a>, and banners, along with limited segmentation (up to 10 segments), basic analytics, NPS surveys<\/a>, and email\/live chat support.<\/li>\n
- The Growth plan <\/strong>is customized and intended for growing teams\u00a0needing more advanced product analytics and feedback mechanisms. It includes all Starter features and adds unlimited segmentation and tagging, retroactive event tracking, advanced analytics like funnels and retention, as well as various in-app surveys including PMF, CES, and CSAT. It also enables localized content, content throttling, and access to a self-service Resource Center.<\/a> Add-ons include session replays<\/a> and mobile support. This tier comes with a dedicated Customer Success Manager, phone support, and domain customization.<\/li>\n
- The Enterprise plan<\/strong> is customized for large organizations with more complex needs. It includes everything in the Growth plan plus additional features such as premium integrations, custom roles and permissions, bulk data management, SAML 2.0 SSO, and activity logs. It also offers priority support with service-level agreements, security audits, and custom billing options. Pricing for this plan is provided upon request.<\/li>\n<\/ul>\n
Top 13 software to create customer self-service portals<\/strong><\/h2>\nHow do you build a self-service portal that won\u2019t break and doesn’t require coding? Here are 13 tools that are built to do just that.<\/p>\n
HubSpot Service Hub<\/strong><\/h3>\nHubSpot Service Hub is a help desk software that allows you to connect all your customer service data in one place. It also integrates everything with a CRM platform so you can assist users and increase customer satisfaction.<\/p>\n
It provides the most value when used along with the rest of HubSpot\u2019s products such as their CRM, CMS, and marketing suites.<\/p>\nChecking conversations on Hubspot Service Hub.<\/figcaption><\/figure>\nMain features<\/strong><\/h4>\n\n- Customer service portal.<\/li>\n
- Conversational chatbot assistant.<\/li>\n
- Automation.<\/li>\n
- Customer feedback surveys<\/a>.<\/li>\n
- Playbooks.<\/li>\n
- Customer service analytics.<\/li>\n<\/ul>\n
Pricing<\/strong><\/h4>\n\n- A free plan that also includes the rest of HubSpot’s products.<\/li>\n
- The starter plan: $15\/month per seat<\/li>\n
- Professional plan: $90\/month per seat<\/li>\n
- Enterprise plan: $130\/month per seat<\/li>\n<\/ul>\n
Additionally, there\u2019s the starter CRM suite plan that includes all products for $30\/mo.<\/p>\n
Zendesk<\/strong><\/h3>\nZendesk offers a thorough set of customer service tools that can satisfy any complex need that your company has, including customer self-service portals. It allows you to get in touch with customers across multiple channels including email, chat, voice calls, and social platforms for more personalized service.<\/p>\nZendesk dashboard.<\/figcaption><\/figure>\nMain features<\/strong><\/h4>\n\n- Complete help center platform.<\/li>\n
- AI-based automation.<\/li>\n
- Thorough messaging solutions.<\/li>\n
- Ticketing and call routing.<\/li>\n
- Analytics and reporting.<\/li>\n<\/ul>\n
Pricing<\/strong><\/h4>\nZendesk pricing scales with the size of your team and your needs, and the prices are:<\/p>\n
\n- Team: $55 per month per agent (paid annually).<\/li>\n
- Growth: $89 per month per agent.<\/li>\n
- Professional: $115 per month per agent<\/li>\n
- Custom pricing for enterprise needs<\/li>\n<\/ul>\n
Freshdesk<\/strong><\/h3>\nFreshdesk is a Freshworks product that provides a reliable platform for your support team that includes a support desk, a contact center, an omnichannel suite, and a customer success platform<\/a>.<\/p>\nThe support desk, besides streamlining your ticketing process, provides advanced self-service options such as knowledge bases<\/a> and forums.<\/p>\nFreshdesk dashboard.<\/figcaption><\/figure>\nMain features<\/strong><\/h4>\n\n- Embeddable help center widget for your website, mobile app, and chat.<\/li>\n
- AI-powered chatbot.<\/li>\n
- Automatic pop-ups with personalized content.<\/li>\n
- Convert ticket replies into knowledge base articles.<\/li>\n
- Article analytics.<\/li>\n<\/ul>\n
Pricing<\/strong><\/h4>\nTo implement a self-service customer portal, you need one of the following support desk plans:<\/p>\n
\n- Free plan:<\/strong>\u00a0Includes knowledge base.<\/li>\n
- Growth plan:<\/strong>\u00a0$15 per agent per month; includes automation and in-depth reports<\/li>\n
- Pro plan:<\/strong>\u00a0$49 per agent per month; includes multiple products, segmentation, forums, and a multilingual knowledge base<\/li>\n
- Enterprise plan:<\/strong> $79 per agent per month; includes AI bot, personalized article suggestions, and canned response suggestions<\/li>\n<\/ul>\n
Zoho Desk<\/strong><\/h3>\nZoho Desk is one of the many Zoho products that is designed to provide an affordable and solid platform for your customer service process. It allows you to manage your customer\u2019s issues through email, phone, SMS, social media, live chat, and more.<\/p>\n
As for its self-service features, Zoho Desk offers all the basics you need to create a customer self-service portal.<\/p>\nAdding content categories on Zoho Desk.<\/figcaption><\/figure>\nMain features<\/strong><\/h4>\n\n- Customizable knowledge base.<\/li>\n
- Community forums.<\/li>\n
- Ticketing and automatic call routing.<\/li>\n
- An AI-powered chatbot called Zia.<\/li>\n
- Embed your help center to your website.<\/li>\n
- Product walkthroughs and tooltips for Chrome extensions.<\/li>\n
- Mobile SDKs<\/li>\n<\/ul>\n
Pricing<\/strong><\/h4>\n\n- Free plan for up to three agents.<\/li>\n
- Express plan at $9\/mo per agent for up to five agents.<\/li>\n
- Standard plan at $20\/mo per agent for basic features.<\/li>\n
- Professional plan at $35\/mo per agent for phone support, additional templates, and advanced analytics.<\/li>\n
- Enterprise plan at $50\/mo per agent for live chat, auto-translations, guided conversations, and AI.<\/li>\n<\/ul>\n
Salesforce Experience Cloud<\/strong><\/h3>\nSalesforce service offers a customer service platform that\u2019s optimized with AI so you can deliver personalized support at scale and with minimal costs. Since it\u2019s made by Salesforce, it allows you to build a self-service platform directly into your CRM (and connect all the data in one place).<\/p>\nSalesforce builder and its options.<\/figcaption><\/figure>\nMain features<\/strong><\/h4>\n\n- Branded help center.<\/li>\n
- Peer-to-peer community forums.<\/li>\n
- Authenticated, 100% safe customer service portals.<\/li>\n
- Automation and an AI chatbot called Einstein.<\/li>\n
- Workflows.<\/li>\n
- Publish a mobile application for your customer portal.<\/li>\n<\/ul>\n
Pricing<\/strong><\/h4>\nTo get access to the support, you need one of the following CRM plans:<\/p>\n
\n- Starter: $25 per user\/month<\/li>\n
- Professional: $80 per user\/month<\/li>\n
- Enterprise: $160 per user\/month<\/li>\n
- Unlimited: $330 per user\/month<\/li>\n
- Einstein 1 Service: $500 per user\/month for AI features and more<\/li>\n<\/ul>\n
Intercom<\/strong><\/h3>\nIntercom is a specialized customer service platform that leverages AI to optimize your support processes. It brings a complete set of tools to offer self-service support, communicate with customers, and create tickets.<\/p>\n
With AI, Intercom is very capable of streamlining complex customer service processes to provide personalized support to your clients.<\/p>\nIntercom help center settings.<\/figcaption><\/figure>\nMain features<\/strong><\/h4>\n\n- Knowledge base.<\/li>\n
- Omnichannel communication.<\/li>\n
- Automation and workflows.<\/li>\n
- AI assistant called Fin to generate replies and create help articles.<\/li>\n
- Suggest relevant articles to users.<\/li>\n<\/ul>\n
Pricing<\/strong><\/h4>\n\n- Essential plan.<\/strong> Includes AI assistant, ticketing system, and basic features for $39\/month.<\/li>\n
- Advanced plan. <\/strong>Additionally includes multiple team inboxes, customer AI answers, and a multilingual help center for $99\/month.<\/li>\n
- Expert plan.<\/strong> Additionally includes multiple help centers, AI compose for tone of voice, and workload management for $139\/month.<\/li>\n<\/ul>\n
LiveAgent<\/strong><\/h3>\nLiveAgent is a help desk software that brings all your customer service processes together with an omnichannel universal inbox, real-time live chat, built-in call center, and customer self-service portal. It allows you to segment customers, automate messages, connect with a CRM, get access to advanced analytics, and of course, provide self-service support.<\/p>\nLiveAgent settings.<\/figcaption><\/figure>\nMain features<\/strong><\/h4>\n\n- Multilingual knowledge base<\/li>\n
- Ticketing<\/li>\n
- Forums<\/li>\n
- Article editor with file attachments<\/li>\n
- Customer feedback and suggestions<\/li>\n
- Mobile apps<\/li>\n
- Integrates with CRMs, CMSs, Slack, Zapier, email, and project management platforms<\/li>\n<\/ul>\n
Pricing<\/strong><\/h4>\n\n- Small business plan for $9\/agent\/month<\/li>\n
- Medium business plan for $29\/agent\/month<\/li>\n
- Large business plan for $49\/agent\/month<\/li>\n
- Enterpise business plan for $69\/agent\/month<\/li>\n<\/ul>\n
HelpScout<\/strong><\/h3>\nHelpScout is a help desk software that\u2019s more accessible to smaller businesses and doesn\u2019t require complex setups, custom plans, or dedicated help. It helps you send helpful emails, offer self-service support, and implement live chats on your website.<\/p>\nHelpscout customization.<\/figcaption><\/figure>\nMain features<\/strong><\/h4>\n\n- A branded knowledge base that\u2019s accessible on any device.<\/li>\n
- No-code builder to create help content.<\/li>\n
- Show the most relevant content to your users.<\/li>\n
- Moderate access to your help content for specific visitors.<\/li>\n
- Article analytics.<\/li>\n<\/ul>\n
Pricing<\/strong><\/h4>\n\n- Standard plan at $20 per agent\/month<\/li>\n
- Plus plan at $40 per agent\/month<\/li>\n
- Pro plan at $65 per agent\/month, only billed annually<\/li>\n<\/ul>\n
Gladly<\/strong><\/h3>\nGladly is an AI customer service platform with a different ticketing system that\u2019s focused on single, lifelong conversations. The goal is to build lasting relationships and customer loyalty<\/a> with an extra personal service that\u2019s channel-independent and helps customers proactively through self-service.<\/p>\nGladly help centers.<\/figcaption><\/figure>\nMain features<\/strong><\/h4>\n\n- Knowledge base.<\/li>\n
- Personalized help content and support.<\/li>\n
- AI-powered follow-up questions.<\/li>\n
- Personalized IVR.<\/li>\n
- Multi-language content and localization.<\/li>\n
- AI sidekick that can successfully track orders and manage customer subscriptions.<\/li>\n<\/ul>\n
Pricing<\/strong><\/h4>\n\n- Hero plan: $180\/month per agent (10 seats minimum)<\/li>\n
- Superhero plan: $210\/month per agent (10 seat minimum)<\/li>\n<\/ul>\n
Additionally, there\u2019re implementation packages for bigger teams and enterprises that start at $4,500 and up to +$30,000 depending on your company size.<\/p>\n
Tidio<\/strong><\/h3>\nTidio is a live chat and chatbot tool that\u2019s tailored to eCommerce and small businesses. It allows you to manage all your conversations in one place, optimize your response times, and solve problems on any device.<\/p>\n
As for self-service options, Tidio\u2019s AI chatbot is capable of providing proactive help to buyers and enhancing the shopping experience of your eCommerce business.<\/p>\nTidio chatbot dashboard and features.<\/figcaption><\/figure>\nMain features<\/strong><\/h4>\n\n- AI chatbot builder.<\/li>\n
- Automated replies.<\/li>\n
- Offer personalized deals to loyal customers through AI chat.<\/li>\n
- AI agent called Lyro that can generate personalized replies.<\/li>\n
- Create automation without coding.<\/li>\n
- In-depth analytics.<\/li>\n<\/ul>\n
Pricing<\/strong><\/h4>\n\n- Free forever plan for 3 seats.<\/li>\n
- Starter plan at $29\/mo for 3 seats.<\/li>\n
- Growth plan at $59\/mo per seat.<\/li>\n
- Tidio+ plan starting at $499\/mo.<\/li>\n<\/ul>\n
Document360<\/strong><\/h3>\nIf you\u2019re only looking for documentation, this is the tool for you.<\/p>\n
Document360 is a knowledge base platform that\u2019s all about offering self-service documentation that\u2019s easy to navigate and consume. It centralizes knowledge, encourages collaboration, and helps you build massive documentation.<\/p>\n
Since it\u2019s all about documentation, it\u2019s not only used for customer use. You can also use Document360 to create SOPs, API documentation, user manuals, and more.<\/p>\nDocument360 dashboard.<\/figcaption><\/figure>\nMain features<\/strong><\/h4>\n\n- Knowledge base builder.<\/li>\n
- Localization and multi-language support.<\/li>\n
- In-app collaboration with your team when creating articles.<\/li>\n
- Tag and category manager.<\/li>\n
- Import from Word documents.<\/li>\n
- Workflows.<\/li>\n
- Integration with third-party tools like Intercom, Slack, Freshdesk, and more.<\/li>\n<\/ul>\n
Pricing<\/strong><\/h4>\n\n- Free plan for up to 50 articles.<\/li>\n
- Standard plan at $149 per project per month. Includes unlimited articles and custom branding.<\/li>\n
- Professional plan at $299 per project per month. Includes customer CSS, knowledge base widget, and analytics.<\/li>\n
- Business plan at $399 per project per month. Only adds more reader accounts.<\/li>\n
- Enterprise plan at $599 per project per month. Includes workflows, localization, and SSO.<\/li>\n<\/ul>\n
Helpjuice<\/strong><\/h3>\nHelpjuice is a knowledge base software designed to help you scale your customer support and collaborate with your team. Like other knowledge base tools, Helpjuice helps you build documentation for both customers and employees with their fully-customizable editor.<\/p>\nHelpJuice customizable themes.<\/figcaption><\/figure>\nMain features<\/strong><\/h4>\n\n- Easy-to-use knowledge base builder that requires no training.<\/li>\n
- Powerful search engine.<\/li>\n
- Extensive customization.<\/li>\n
- SEO-oriented.<\/li>\n
- Personalized technical support.<\/li>\n
- Advanced analytics.<\/li>\n
- Multi-language support<\/li>\n<\/ul>\n
Pricing<\/strong><\/h4>\n\n- Starter plan at $120\/mo for up to 4 users.<\/li>\n
- Run-up plan at $200\/mo for up to 16 users.<\/li>\n
- Premium limited plan at $289\/mo for up to 60 users.<\/li>\n
- Premium unlimited plan at $499\/mo for unlimited seats.<\/li>\n<\/ul>\n
It\u2019s worth mentioning that every plan includes all product features, they only differentiate according to your team size.<\/p>\n
Userpilot<\/strong><\/h3>\nUserpilot is a customer success platform with the ability to create and design an in-app resource center, either from scratch or by using any of the multiple templates available.<\/p>\n
We know it\u2019s perfect for customer success and product marketing because we built it for it. What\u2019s valuable about Userpilot is that it brings more than the ability to add a knowledge base inside your app. You can also create onboarding flows<\/a>, collect user behavior data<\/a>, and get access to advanced product analytics<\/a>\u2014everything to nurture product growth.<\/p>\nMain features<\/strong><\/h4>\n\n- \n
Content options:<\/strong> Add any content format to your self-service portal including video, articles, surveys, checklists, and links to your help center. You can also add custom JS to integrate with other tools, such as adding an AI chatbot.<\/p>\n<\/li>\n<\/ul>\nCustomer self-service portal.<\/figcaption><\/figure>\n\n- Personalization:<\/strong> Trigger personalized help modules for different\u00a0user segments<\/a>, allowing users to find relevant answers quickly instead of browsing hundreds of options.<\/li>\n<\/ul>\n
\n- Branding options:<\/strong> Customize your self-service portal to match your brand\u2019s color palette, style, and fonts. This helps brands implement a strong customer self-service strategy aligned with their brand.<\/li>\n<\/ul>\n
Customizing the\u00a0resource center.<\/figcaption><\/figure>\n\n- Localization:<\/strong> Localize your help content to reach a wider audience and offer self-customer service portals in the language of their choice.<\/li>\n<\/ul>\n
Localizing the resource center.<\/figcaption><\/figure>\n\n- Resource center analytics:<\/strong> Access key self-service portal analytics to learn about popular resources, search terms, and much more. You can learn about the portal’s usage trends<\/a> as well by monitoring opens and articles viewed.<\/li>\n<\/ul>\n
Resource center analytics.<\/figcaption><\/figure>\nPricing<\/strong><\/h4>\nCompared to other tools in the market, Userpilot offers greater value for money as it provides all the necessary features without any usage limit. Here\u2019s the detailed Userpilot pricing:<\/a><\/p>\n\n- The Starter plan<\/strong> is priced at $299 per month (billed annually).<\/strong> It’s designed for small teams or startups with up to 2,000 monthly active users. It includes in-app engagement tools such as walkthroughs, checklists<\/a>, and banners, along with limited segmentation (up to 10 segments), basic analytics, NPS surveys<\/a>, and email\/live chat support.<\/li>\n
- The Growth plan <\/strong>is customized and intended for growing teams\u00a0needing more advanced product analytics and feedback mechanisms. It includes all Starter features and adds unlimited segmentation and tagging, retroactive event tracking, advanced analytics like funnels and retention, as well as various in-app surveys including PMF, CES, and CSAT. It also enables localized content, content throttling, and access to a self-service Resource Center.<\/a> Add-ons include session replays<\/a> and mobile support. This tier comes with a dedicated Customer Success Manager, phone support, and domain customization.<\/li>\n
- The Enterprise plan<\/strong> is customized for large organizations with more complex needs. It includes everything in the Growth plan plus additional features such as premium integrations, custom roles and permissions, bulk data management, SAML 2.0 SSO, and activity logs. It also offers priority support with service-level agreements, security audits, and custom billing options. Pricing for this plan is provided upon request.<\/li>\n<\/ul>\n
HubSpot Service Hub is a help desk software that allows you to connect all your customer service data in one place. It also integrates everything with a CRM platform so you can assist users and increase customer satisfaction.<\/p>\n
It provides the most value when used along with the rest of HubSpot\u2019s products such as their CRM, CMS, and marketing suites.<\/p>\n Additionally, there\u2019s the starter CRM suite plan that includes all products for $30\/mo.<\/p>\n Zendesk offers a thorough set of customer service tools that can satisfy any complex need that your company has, including customer self-service portals. It allows you to get in touch with customers across multiple channels including email, chat, voice calls, and social platforms for more personalized service.<\/p>\n Zendesk pricing scales with the size of your team and your needs, and the prices are:<\/p>\n Freshdesk is a Freshworks product that provides a reliable platform for your support team that includes a support desk, a contact center, an omnichannel suite, and a customer success platform<\/a>.<\/p>\n The support desk, besides streamlining your ticketing process, provides advanced self-service options such as knowledge bases<\/a> and forums.<\/p>\n To implement a self-service customer portal, you need one of the following support desk plans:<\/p>\n Zoho Desk is one of the many Zoho products that is designed to provide an affordable and solid platform for your customer service process. It allows you to manage your customer\u2019s issues through email, phone, SMS, social media, live chat, and more.<\/p>\n As for its self-service features, Zoho Desk offers all the basics you need to create a customer self-service portal.<\/p>\n Salesforce service offers a customer service platform that\u2019s optimized with AI so you can deliver personalized support at scale and with minimal costs. Since it\u2019s made by Salesforce, it allows you to build a self-service platform directly into your CRM (and connect all the data in one place).<\/p>\n To get access to the support, you need one of the following CRM plans:<\/p>\n Intercom is a specialized customer service platform that leverages AI to optimize your support processes. It brings a complete set of tools to offer self-service support, communicate with customers, and create tickets.<\/p>\n With AI, Intercom is very capable of streamlining complex customer service processes to provide personalized support to your clients.<\/p>\n LiveAgent is a help desk software that brings all your customer service processes together with an omnichannel universal inbox, real-time live chat, built-in call center, and customer self-service portal. It allows you to segment customers, automate messages, connect with a CRM, get access to advanced analytics, and of course, provide self-service support.<\/p>\n HelpScout is a help desk software that\u2019s more accessible to smaller businesses and doesn\u2019t require complex setups, custom plans, or dedicated help. It helps you send helpful emails, offer self-service support, and implement live chats on your website.<\/p>\n Gladly is an AI customer service platform with a different ticketing system that\u2019s focused on single, lifelong conversations. The goal is to build lasting relationships and customer loyalty<\/a> with an extra personal service that\u2019s channel-independent and helps customers proactively through self-service.<\/p>\n Additionally, there\u2019re implementation packages for bigger teams and enterprises that start at $4,500 and up to +$30,000 depending on your company size.<\/p>\n Tidio is a live chat and chatbot tool that\u2019s tailored to eCommerce and small businesses. It allows you to manage all your conversations in one place, optimize your response times, and solve problems on any device.<\/p>\n As for self-service options, Tidio\u2019s AI chatbot is capable of providing proactive help to buyers and enhancing the shopping experience of your eCommerce business.<\/p>\n If you\u2019re only looking for documentation, this is the tool for you.<\/p>\n Document360 is a knowledge base platform that\u2019s all about offering self-service documentation that\u2019s easy to navigate and consume. It centralizes knowledge, encourages collaboration, and helps you build massive documentation.<\/p>\n Since it\u2019s all about documentation, it\u2019s not only used for customer use. You can also use Document360 to create SOPs, API documentation, user manuals, and more.<\/p>\n Helpjuice is a knowledge base software designed to help you scale your customer support and collaborate with your team. Like other knowledge base tools, Helpjuice helps you build documentation for both customers and employees with their fully-customizable editor.<\/p>\n It\u2019s worth mentioning that every plan includes all product features, they only differentiate according to your team size.<\/p>\n Userpilot is a customer success platform with the ability to create and design an in-app resource center, either from scratch or by using any of the multiple templates available.<\/p>\n We know it\u2019s perfect for customer success and product marketing because we built it for it. What\u2019s valuable about Userpilot is that it brings more than the ability to add a knowledge base inside your app. You can also create onboarding flows<\/a>, collect user behavior data<\/a>, and get access to advanced product analytics<\/a>\u2014everything to nurture product growth.<\/p>\n Content options:<\/strong> Add any content format to your self-service portal including video, articles, surveys, checklists, and links to your help center. You can also add custom JS to integrate with other tools, such as adding an AI chatbot.<\/p>\n<\/li>\n<\/ul>\n Compared to other tools in the market, Userpilot offers greater value for money as it provides all the necessary features without any usage limit. Here\u2019s the detailed Userpilot pricing:<\/a><\/p>\n![\"hubspot](\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/hubspot-customer-self-service-portals_a0839ee5f0e2763cc09586ca559b3152_800.png)
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Zendesk<\/strong><\/h3>\n
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Freshdesk<\/strong><\/h3>\n
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Zoho Desk<\/strong><\/h3>\n
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Salesforce Experience Cloud<\/strong><\/h3>\n
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Intercom<\/strong><\/h3>\n
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LiveAgent<\/strong><\/h3>\n
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HelpScout<\/strong><\/h3>\n
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Gladly<\/strong><\/h3>\n
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Tidio<\/strong><\/h3>\n
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Document360<\/strong><\/h3>\n
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Helpjuice<\/strong><\/h3>\n
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Userpilot<\/strong><\/h3>\n
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