{"id":118959,"date":"2024-10-02T09:00:53","date_gmt":"2024-10-02T09:00:53","guid":{"rendered":"https:\/\/userpilot.com\/blog\/user-experience-survey-questions\/"},"modified":"2025-03-28T11:15:32","modified_gmt":"2025-03-28T11:15:32","slug":"%e7%94%a8%e6%88%b7%e4%bd%93%e9%aa%8c%e8%b0%83%e6%9f%a5%e9%97%ae%e9%a2%98","status":"publish","type":"post","link":"https:\/\/userpilot.com\/blog\/%e7%94%a8%e6%88%b7%e4%bd%93%e9%aa%8c%e8%b0%83%e6%9f%a5%e9%97%ae%e9%a2%98\/","title":{"rendered":"25 \u4e2a\u6700\u4f73\u7528\u6237\u4f53\u9a8c\u8c03\u67e5\u95ee\u9898\uff0c\u7528\u4e8e\u6536\u96c6\u53ef\u64cd\u4f5c\u7684 SaaS \u7528\u6237\u89c1\u89e3"},"content":{"rendered":"<p>\u60a8\u77e5\u9053\u8981\u95ee\u54ea\u4e9b\u7528\u6237\u4f53\u9a8c\u8c03\u67e5\u95ee\u9898\u5417\uff1f \u6b63\u786e\u7684\u6570\u636e\u53ef\u4ee5\u4e3a\u60a8\u63d0\u4f9b\u6d1e\u5bdf\u529b\uff0c\u5982<a href=\"https:\/\/userpilot.com\/product\/user-sentiment\" target=\"_blank\" rel=\"noopener noreferrer\">\u7528\u6237\u60c5\u611f<\/a>\u7b49\u3002<\/p>\n<p>\u672c\u6587\u7ae0\u5217\u51fa\u4e86\u8c03\u67e5\u95ee\u5377\u4e2d\u5e94\u5411\u7528\u6237\u63d0\u51fa\u7684\u6709\u5173\u8f6f\u4ef6\u4f7f\u7528\u4f53\u9a8c\u7684\u4e0d\u540c\u95ee\u9898\u3002 \u6536\u96c6\u8fd9\u4e9b\u6709\u4ef7\u503c\u7684\u89c1\u89e3\u5c06\u5e2e\u52a9\u60a8\u7684\u5e94\u7528\u7a0b\u5e8f\u63d0\u4f9b\u66f4\u597d\u7684\u7528\u6237\u4f53\u9a8c\u3002<\/p>\n<p>\u6211\u4eec\u8fd8\u5c06\u8ba8\u8bba\u5982\u4f55\u6b63\u786e\u5730\u8fdb\u884c\u7528\u6237\u4f53\u9a8c\u8c03\u67e5\uff0c\u4ee5\u4fbf\u4ece<a href=\"https:\/\/userpilot.com\/blog\/user-feedback\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u7528\u6237\u53cd\u9988<\/a>\u4e2d\u83b7\u5f97\u6700\u5927\u6536\u76ca\u3002<\/p>\n<p>\u8ba9\u6211\u4eec\u5f00\u59cb\u5427\uff01<\/p>\n<p><iframe loading=\"lazy\" title=\"YouTube\u89c6\u9891\u64ad\u653e\u5668\" src=\"https:\/\/www.youtube.com\/embed\/-MHW3QFxQt8\" width=\"100%\" height=\"400px\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<h2 id=\"9p9ag\">TL;DR<\/h2>\n<ul>\n<li>\u7528\u6237\u4f53\u9a8c\u8c03\u67e5\u901a\u8fc7<a href=\"https:\/\/userpilot.com\/blog\/build-in-app-surveys-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u5e94\u7528\u5185\u53cd\u9988\u8c03\u67e5<\/a>\uff0c\u5e2e\u52a9\u60a8\u6536\u96c6\u5ba2\u6237\u5bf9\u5e94\u7528\u4f7f\u7528\u4f53\u9a8c\u7684\u53cd\u9988\u610f\u89c1\u3002<\/li>\n<li>\u8981\u63d0\u51fa\u7528\u6237\u4f53\u9a8c<a href=\"https:\/\/userpilot.com\/blog\/in-app-survey-questions-saas\/\" target=\"_blank\" rel=\"noopener\">\u8c03\u67e5\u95ee\u9898<\/a>\uff0c\u60a8\u5fc5\u987b\u77e5\u9053\u60a8\u5e0c\u671b\u901a\u8fc7\u8fd9\u4e9b\u95ee\u9898\u8fbe\u5230\u4ec0\u4e48\u76ee\u7684\u3002 \u8fd9\u5c06\u51b3\u5b9a\u60a8\u5e94\u8be5\u5411\u54ea\u4e9b\u7528\u6237\u7fa4\u63d0\u95ee\uff0c\u4ee5\u53ca\u54ea\u4e9b\u5de5\u5177\u53ef\u4ee5\u5e2e\u52a9\u60a8\u521b\u5efa\u548c\u53d1\u5e03\u8fd9\u4e9b\u8c03\u67e5\u3002<\/li>\n<li>\u542f\u52a8\u7528\u6237\u4f53\u9a8c\u8c03\u67e5\u65f6\u7684\u6700\u4f73\u505a\u6cd5\u5305\u62ec<a href=\"https:\/\/userpilot.com\/blog\/microsurveys-saas-product\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u4f7f\u7528\u5fae\u578b\u8c03\u67e5<\/a>\u6765\u751f\u6210\u60c5\u5883\u53cd\u9988\u3001\u6d88\u9664\u8c03\u67e5\u95ee\u9898\u4e2d\u7684\u504f\u89c1\u3001\u5173\u95ed<a href=\"https:\/\/userpilot.com\/blog\/customer-feedback-loop\" target=\"_blank\" rel=\"noopener noreferrer\">\u5ba2\u6237\u53cd\u9988\u56de\u8def<\/a>\u7b49\u3002<\/li>\n<li>\u4e86\u89e3\u60a8\u5e0c\u671b\u4ece\u5ba2\u6237\u53cd\u9988\u4e2d\u6536\u96c6\u7684\u7528\u6237\u4f53\u9a8c\u6570\u636e\u7c7b\u578b\u540e\uff0c\u60a8\u5c31\u53ef\u4ee5\u5411\u6700\u5408\u9002\u7684<a href=\"https:\/\/userpilot.com\/blog\/product-user-segmentation\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u4ea7\u54c1\u7528\u6237\u7fa4<\/a>\u63d0\u51fa\u6b63\u786e\u7684\u95ee\u9898\u3002<\/li>\n<li>\u7528\u6237\u89d2\u8272\u8c03\u67e5\u63d0\u51fa\u7684\u95ee\u9898\u53ef\u5e2e\u52a9\u60a8\u83b7\u5f97\u66f4\u591a\u6709\u5173\u5ba2\u6237\u7684\u4fe1\u606f\u3002<\/li>\n<li>\u4e00\u822c\u7528\u6237\u4f53\u9a8c\u53cd\u9988\u8c03\u67e5\u6536\u96c6\u6709\u5173\u5e94\u7528\u7a0b\u5e8f\u7528\u6237\u4f53\u9a8c\u65b9\u9762\u7684\u6570\u636e\u3002<\/li>\n<li>\u7528\u6237\u4f53\u9a8c\u7814\u7a76\u8c03\u67e5\u6570\u636e\u5305\u542b\u6709\u5173\u60a8\u7684\u5e94\u7528\u7a0b\u5e8f\u7684\u6df1\u5165\u4e14\u53ef\u64cd\u4f5c\u7684\u4fe1\u606f\u3002<\/li>\n<li>\u5ba2\u6237\u6ee1\u610f\u5ea6\u7528\u6237\u4f53\u9a8c\u8c03\u67e5\u53ef\u8861\u91cf\u7528\u6237\u5bf9\u5e94\u7528\u7a0b\u5e8f\u53ca\u5176\u7528\u6237\u4f53\u9a8c\u7684\u6ee1\u610f\u7a0b\u5ea6\u3002<\/li>\n<li>\u5ba2\u6237\u670d\u52a1\u7528\u6237\u4f53\u9a8c\u8c03\u67e5\u662f\u5bf9\u5ba2\u6237\u652f\u6301\u56e2\u961f\u6240\u63d0\u4f9b\u5e2e\u52a9\u7684\u8d28\u91cf\u8fdb\u884c\u8be2\u95ee\u3002<\/li>\n<li><a href=\"https:\/\/userpilot.com\/userpilot-demo\" target=\"_blank\" rel=\"noopener noreferrer\">Userpilot<\/a>\u5177\u6709\u6613\u4e8e\u4f7f\u7528\u7684\u8c03\u67e5\u751f\u6210\u5668\u3001\u5ba2\u6237\u7ec6\u5206\u3001NPS \u5de5\u5177\u7b49\u529f\u80fd\uff0c\u53ef\u5e2e\u52a9\u60a8\u542f\u52a8\u7528\u6237\u4f53\u9a8c\u95ee\u9898\u8c03\u67e5\u3002<\/li>\n<\/ul>\n<div class=\"poptin-embedded\" data-id=\"67445fa8fc143\"><\/div>\n<h2 id=\"bikv4\">\u4ec0\u4e48\u662f\u7528\u6237\u4f53\u9a8c\u8c03\u67e5\uff1f<\/h2>\n<p>\u7528\u6237\u4f53\u9a8c\u8c03\u67e5\u662f\u6839\u636e\u5ba2\u6237\u4e0e\u60a8\u7684\u5e94\u7528\u7a0b\u5e8f\u6216\u7f51\u7ad9\u7684\u4e92\u52a8\u60c5\u51b5\u6536\u96c6\u5b9a\u91cf\u548c<a href=\"https:\/\/userpilot.com\/blog\/qualitative-feedback\" target=\"_blank\" rel=\"noopener noreferrer\">\u5b9a\u6027\u53cd\u9988<\/a>\u7684\u95ee\u5377\u3002<\/p>\n<h2 id=\"5tkgt\">\u5982\u4f55\u8fdb\u884c\u7528\u6237\u4f53\u9a8c\u8c03\u67e5<\/h2>\n<p>\u5728\u521b\u5efa\u7528\u6237\u8c03\u67e5\u4e4b\u524d\uff0c\u60a8\u5fc5\u987b\u786e\u5b9a\u76ee\u6807\u3002 \u60a8\u5e0c\u671b\u6536\u96c6\u54ea\u79cd\u7c7b\u578b\u7684\u53cd\u9988\uff1f<\/p>\n<p>\u60a8\u53ef\u80fd\u60f3\u901a\u8fc7\u51c0\u4fc3\u8fdb\u8005\u5f97\u5206\u4e86\u89e3\u7528\u6237\u60c5\u611f\uff0c\u6216\u8005\u4e13\u6ce8\u4e8e\u6536\u96c6<a href=\"https:\/\/userpilot.com\/blog\/customer-experience-management\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u5ba2\u6237\u4f53\u9a8c<\/a>\u6570\u636e\uff0c\u4ee5\u6539\u5584\u4ea7\u54c1\u7279\u5b9a\u90e8\u5206\u7684\u7528\u6237\u4f53\u9a8c\u3002<\/p>\n<p>\u5177\u4f53\u5316\u5c06\u6709\u52a9\u4e8e\u60a8\u4e86\u89e3\u60a8\u53ef\u80fd\u60f3\u8981\u6536\u96c6\u53cd\u9988\u7684\u7528\u6237\u4ee5\u53ca\u8981\u95ee\u7684\u95ee\u9898\u3002<\/p>\n<p>\u7279\u522b\u662f\uff0c\u60a8\u53ef\u4ee5\u8ba9\u7b26\u5408\u7279\u5b9a\u7279\u5f81\u7684<a href=\"https:\/\/userpilot.com\/blog\/customer-segmentation\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u5ba2\u6237\u7fa4<\/a>\u53c2\u4e0e\u8c03\u67e5\uff0c\u4f7f\u4ed6\u4eec\u6210\u4e3a\u5411\u60a8\u63d0\u4f9b\u7b54\u6848\u7684\u7406\u60f3\u4eba\u9009\u3002<\/p>\n<p><a href=\"https:\/\/userpilot.com\/blog\/customer-feedback-tools\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u5ba2\u6237\u53cd\u9988\u5de5\u5177<\/a>\u53ef\u5e2e\u52a9\u60a8\u521b\u5efa\u4e0d\u540c\u7684\u8c03\u67e5\u7c7b\u578b\uff0c\u4ee5\u6536\u96c6\u7279\u5b9a\u6570\u636e\u3002<\/p>\n<h2 id=\"b6ob3\">\u8fdb\u884c\u7528\u6237\u4f53\u9a8c\u8c03\u67e5\u7684\u6700\u4f73\u5b9e\u8df5<\/h2>\n<p>\u5728\u6536\u96c6\u5b9a\u6027\u548c\u5b9a\u91cf<a href=\"https:\/\/userpilot.com\/blog\/app-feedback\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u5e94\u7528\u7a0b\u5e8f\u53cd\u9988<\/a>\u6570\u636e\u65f6\uff0c\u5e94\u7262\u8bb0\u4ee5\u4e0b\u4e00\u4e9b\u6700\u4f73\u505a\u6cd5\uff1a<\/p>\n<ul>\n<li>\u9664\u4e86\u6536\u96c6\u4e3b\u52a8\u53cd\u9988\u5916\uff0c\u8fd8\u53ef\u4ee5\u4f7f\u7528\u59cb\u7ec8\u5728\u7ebf\u7684\u53cd\u9988\u5c0f\u5de5\u5177\u8ba9\u5ba2\u6237\u7559\u4e0b\u88ab\u52a8\u53cd\u9988\u3002\u5728\u5ba2\u6237\u53cd\u9988\u7b56\u7565\u4e2d<a href=\"https:\/\/userpilot.com\/blog\/active-vs-passive-customer-feedback\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u540c\u65f6\u4f7f\u7528\u88ab\u52a8\u548c\u4e3b\u52a8\u8c03\u67e5<\/a>\uff0c\u53ef\u4ee5\u8ba9\u60a8\u4ece\u5ba2\u6237\u90a3\u91cc\u6536\u96c6\u5230\u66f4\u5177\u4f53\u7684\u89c1\u89e3\u3002<\/li>\n<li>\u4f7f\u7528\u5e94\u7528\u7a0b\u5e8f\u5185\u7684\u5fae\u8c03\u67e5\u6536\u96c6\u4e0a\u4e0b\u6587\u7528\u6237\u53cd\u9988\uff0c\u4ee5\u83b7\u5f97\u6bd4\u7535\u5b50\u90ae\u4ef6\u66f4\u9ad8\u7684\u56de\u590d\u7387\u3002<\/li>\n<li>\u521b\u5efa\u8c03\u67e5\u95ee\u5377\u7684\u53d8\u4f53\u5e76\u8fdb\u884c<a href=\"https:\/\/userpilot.com\/blog\/ab-testing-product-management\/\" target=\"_blank\" rel=\"noopener noreferrer\">A\/B \u6d4b\u8bd5<\/a>\uff0c\u4ee5\u786e\u5b9a\u54ea\u4e2a\u7248\u672c\u7684\u5b8c\u6210\u7387\u66f4\u9ad8\u3002<\/li>\n<li>\u4ece\u5ba2\u89c2\u7684\u89d2\u5ea6\u63d0\u51fa\u95ee\u9898\uff0c\u907f\u514d<a href=\"https:\/\/userpilot.com\/blog\/avoiding-survey-bias\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u8c03\u67e5\u504f\u5dee<\/a>\uff0c\u56e0\u4e3a\u8fd9\u4f1a\u5bfc\u81f4\u9519\u8bef\u7684\u6570\u636e\u3002<\/li>\n<li>\u56de\u590d\u7528\u6237\uff0c\u8ba9\u4ed6\u4eec\u611f\u89c9\u5230\u81ea\u5df1\u5f97\u5230\u4e86\u8ba4\u53ef\uff0c\u4ece\u800c\u5f62\u6210<a href=\"https:\/\/userpilot.com\/blog\/customer-feedback-examples\" target=\"_blank\" rel=\"noopener noreferrer\">\u53cd\u9988\u95ed\u73af<\/a>\u3002<\/li>\n<li>\u7528\u6237\u4f53\u9a8c\u8c03\u67e5\u4e0d\u4ec5\u9002\u7528\u4e8e\u73b0\u6709\u5ba2\u6237\u3002 \u8be2\u95ee\u8bbf\u5ba2\u5bf9\u60a8\u7684\u5e94\u7528\u7a0b\u5e8f\u6216\u7f51\u7ad9\u7684\u770b\u6cd5\u3002 \u5b9e\u65bd\u4ed6\u4eec\u7684\u5efa\u8bae\u53ef\u80fd\u4f1a\u8bf4\u670d\u4ed6\u4eec\u6210\u4e3a\u60a8\u7684\u4ed8\u8d39\u5ba2\u6237\u3002<\/li>\n<\/ul>\n<h2 id=\"bg7h5\">\u7528\u6237\u4f53\u9a8c\u8c03\u67e5\u6a21\u677f&#8211;\u7528\u6237\u4f53\u9a8c\u8c03\u67e5\u7c7b\u578b<\/h2>\n<p>\u5728\u4e3a\u7528\u6237\u4f53\u9a8c\u8c03\u67e5\u5236\u5b9a\u95ee\u9898\u65f6\uff0c\u60a8\u5fc5\u987b\u77e5\u9053\u60a8\u8981\u6536\u96c6\u7684\u6570\u636e\u7c7b\u578b\u3002 \u5728\u8fd9\u79cd\u60c5\u51b5\u4e0b\uff0c\u4ee5\u4e0b\u662f\u60a8\u53ef\u4ee5\u9009\u62e9\u7684\u8c03\u67e5\u7c7b\u578b\uff08\u6bcf\u79cd\u7c7b\u578b\u90fd\u6536\u96c6<a href=\"https:\/\/userpilot.com\/blog\/user-feedback-survey-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u7279\u5b9a\u7684\u7528\u6237\u53cd\u9988<\/a>\uff09\uff0c\u5e76\u6309\u7c7b\u522b\u8fdb\u884c\u4e86\u5206\u7c7b\uff1a<\/p>\n<ul>\n<li><a href=\"#2k3v4\">\u7528\u6237\u89d2\u8272\u8c03\u67e5<\/a><\/li>\n<li><a href=\"#96l5t\">\u4e00\u822c\u7528\u6237\u4f53\u9a8c\u53cd\u9988\u8c03\u67e5<\/a><\/li>\n<li><a href=\"#aua0\">\u7528\u6237\u4f53\u9a8c\u7814\u7a76\u8c03\u67e5\u6570\u636e<\/a><\/li>\n<li><a href=\"#av9if\">\u5ba2\u6237\u6ee1\u610f\u5ea6\u7528\u6237\u4f53\u9a8c\u8c03\u67e5<\/a><\/li>\n<li><a href=\"#5ob6t\">\u5ba2\u6237\u670d\u52a1\u7528\u6237\u4f53\u9a8c\u8c03\u67e5<\/a><\/li>\n<\/ul>\n<div class=\"poptin-embedded\" data-id=\"67445fa8fc143\"><\/div>\n<h2 id=\"2k3v4\">\u7528\u6237\u89d2\u8272\u8c03\u67e5\u95ee\u9898<\/h2>\n<p>\u8fd9\u79cd\u8c03\u67e5\u7c7b\u578b\u65e8\u5728\u5e2e\u52a9\u60a8\u66f4\u597d\u5730\u4e86\u89e3\u5ba2\u6237\u3002<\/p>\n<p>\u6839\u636e\u4ed6\u4eec\u7684\u56de\u7b54\uff0c\u60a8\u53ef\u4ee5\u5efa\u7acb\u81ea\u5df1\u7684<a href=\"https:\/\/userpilot.com\/blog\/user-persona-template-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u7528\u6237\u89d2\u8272<\/a>\uff0c\u4ece\u800c\u6709\u9488\u5bf9\u6027\u5730\u5f00\u5c55\u9500\u552e\u548c\u8425\u9500\u6d3b\u52a8\u3002 \u6216\u8005\uff0c\u60a8\u4e5f\u53ef\u4ee5\u6839\u636e\u4ed6\u4eec\u63d0\u4f9b\u7684\u4fe1\u606f\u66f4\u65b0\u73b0\u6709\u7684<a href=\"https:\/\/userpilot.com\/blog\/user-persona-examples-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u7528\u6237\u89d2\u8272<\/a>\u3002<\/p>\n<p>\u4ee5\u4e0b\u662f\u53ef\u5411\u5ba2\u6237\u63d0\u51fa\u7684<a href=\"https:\/\/userpilot.com\/blog\/in-app-survey-questions-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u5e94\u7528\u7a0b\u5e8f\u5185\u8c03\u67e5\u95ee\u9898<\/a>\uff1a<\/p>\n<h3 id=\"8a692\">\u60a8\u6700\u521d\u662f\u5982\u4f55\u4e86\u89e3[Product] \u7684\uff1f<\/h3>\n<p>\u5ba2\u6237\u5bf9\u8fd9\u4e2a\u95ee\u9898\u7684\u56de\u7b54\u8868\u660e\u4e86\u60a8\u4e4b\u524d\u8425\u9500\u6d3b\u52a8\u7684\u6548\u679c\u3002<\/p>\n<p>\u60a8\u53ef\u4ee5\u786e\u5b9a\u54ea\u4e9b\u6e20\u9053\u80fd\u6700\u6709\u6548\u5730\u5c06\u76ee\u6807\u53d7\u4f17\u8f6c\u5316\u4e3a\u5ba2\u6237\uff0c\u5e76\u6536\u96c6\u4ed6\u4eec\u9700\u6c42\u7684\u76f8\u5173\u6570\u636e\u3002<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/images.storychief.com\/account_6827\/miro-how-did-you-first-learn-about-product_143b17ae5ec4255aff3f6fbaa2b8ebfd_800.png 1x, https:\/\/images.storychief.com\/account_6827\/miro-how-did-you-first-learn-about-product_143b17ae5ec4255aff3f6fbaa2b8ebfd_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/images.storychief.com\/account_6827\/miro-how-did-you-first-learn-about-product_143b17ae5ec4255aff3f6fbaa2b8ebfd_800.png 1x, https:\/\/images.storychief.com\/account_6827\/miro-how-did-you-first-learn-about-product_143b17ae5ec4255aff3f6fbaa2b8ebfd_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/images.storychief.com\/account_6827\/miro-how-did-you-first-learn-about-product_143b17ae5ec4255aff3f6fbaa2b8ebfd_800.png\" alt=\"\u7c73\u7f57--\u60a8\u662f\u5982\u4f55\u7b2c\u4e00\u6b21\u4e86\u89e3\u5230\u4ea7\u54c1\u7684\uff1f\" \/><\/picture><figcaption>\u5728\u8bbe\u7f6e\u56e2\u961f\u8d26\u6237\u65f6\uff0cMiro \u4f1a\u5728\u6700\u540e\u4e00\u4e2a\u95ee\u9898\u4e2d\u4f7f\u7528\u591a\u9009\u4e0b\u62c9\u83dc\u5355\u8be2\u95ee\u7528\u6237\u5982\u4f55\u542c\u8bf4\u8fc7\u8be5\u5e73\u53f0\u3002<\/figcaption><\/figure>\n<h3 id=\"bft4u\">\u60a8\u5c06\u4f7f\u7528[Product] \u6765\u505a\u4ec0\u4e48\uff1f<\/h3>\n<p>\u4e86\u89e3\u5ba2\u6237\u5982\u4f55\u4f7f\u7528\u60a8\u7684\u4ea7\u54c1\uff0c\u60a8\u5c31\u80fd\u77e5\u9053\u4ed6\u4eec\u6700\u559c\u6b22\u6216\u6700\u4e0d\u559c\u6b22\u54ea\u4e9b\u529f\u80fd\u6216\u9009\u9879\u3002 \u7136\u540e\uff0c\u60a8\u5c31\u53ef\u4ee5\u9488\u5bf9\u5927\u591a\u6570\u5ba2\u6237\u56de\u7b54\u6700\u591a\u7684\u7528\u4f8b\u5f00\u53d1\u5e94\u7528\u7a0b\u5e8f\u3002<\/p>\n<p>Miro \u5728\u5176\u8c03\u67e5\u4e2d\u4f7f\u7528\u4e86 &#8220;\u5f85\u5b8c\u6210\u5de5\u4f5c &#8220;\u6846\u67b6\uff0c\u4f7f\u7528\u4e86\u5b9a\u4e49\u660e\u786e\u4e14\u6709\u6761\u7406\u7684\u7b54\u6848\uff0c\u5ba2\u6237\u53ef\u4ee5\u4ece\u4e2d\u8fdb\u884c\u9009\u62e9\uff0c\u4ee5\u83b7\u5f97\u66f4\u52a0\u4e2a\u6027\u5316\u7684\u5165\u804c\u4f53\u9a8c\u3002<\/p>\n<p>\u5728\u9009\u62e9\u8ba1\u5212\u5982\u4f55\u4f7f\u7528\u5e94\u7528\u7a0b\u5e8f\u540e\uff0c\u8c03\u67e5\u4f1a\u6839\u636e\u7528\u6237\u9009\u62e9\u7684\u7b54\u6848\u63d0\u51fa\u66f4\u591a\u95ee\u9898\uff0c\u4ee5\u4e86\u89e3\u4ed6\u4eec\u7684\u60c5\u51b5\u3002<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/images.storychief.com\/account_6827\/miro-what-will-you-be-using-product-for_713c3e837d2bafda8f1e0d4022d788da_800.png 1x, https:\/\/images.storychief.com\/account_6827\/miro-what-will-you-be-using-product-for_713c3e837d2bafda8f1e0d4022d788da_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/images.storychief.com\/account_6827\/miro-what-will-you-be-using-product-for_713c3e837d2bafda8f1e0d4022d788da_800.png 1x, https:\/\/images.storychief.com\/account_6827\/miro-what-will-you-be-using-product-for_713c3e837d2bafda8f1e0d4022d788da_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/images.storychief.com\/account_6827\/miro-what-will-you-be-using-product-for_713c3e837d2bafda8f1e0d4022d788da_800.png\" alt=\"MIRO-what-will-you-be-using-product for\" \/><\/picture><figcaption>\u7c73\u7f57\u4eba\u7269\u8c03\u67e5\u3002<\/figcaption><\/figure>\n<p>Linkgraph \u4f7f\u7528\u6237\u80fd\u591f\u56de\u7b54\u4e0e\u76ee\u6807\u76f8\u540c\u7684\u95ee\u9898\u3002 \u4ed6\u4eec\u8fd8\u53ef\u4ee5\u9009\u62e9\u591a\u4e2a\u7b54\u6848\uff0c\u8ba9\u5e94\u7528\u7a0b\u5e8f\u66f4\u597d\u5730\u4e86\u89e3\u5176\u7efc\u5408\u7528\u4f8b<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/images.storychief.com\/account_6827\/linkgraph-what-are-your-goals_86479d9bdc99b1435d846de4a589d1e4_800.png 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/images.storychief.com\/account_6827\/linkgraph-what-are-your-goals_86479d9bdc99b1435d846de4a589d1e4_800.png 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/images.storychief.com\/account_6827\/linkgraph-what-are-your-goals_86479d9bdc99b1435d846de4a589d1e4_800.png\" alt=\"linkgraph-what-are-your-goals\" \/><\/picture><figcaption>Linkgraph \u4eba\u7269\u8c03\u67e5\u3002<\/figcaption><\/figure>\n<p>\u9a6c\u514b\u901a\u8fc7\u8ba9\u7528\u6237\u4ece\u5b9a\u4e49\u660e\u786e\u7684\u7528\u6237\u914d\u7f6e\u6587\u4ef6\u4e2d\u8fdb\u884c\u9009\u62e9\uff0c\u8be2\u95ee\u7528\u6237\u7684\u4e3b\u8981\u76ee\u6807\u3002<\/p>\n<p>\u7528\u6237\u4f1a\u503e\u5411\u4e8e\u4ed6\u4eec\u6700\u8ba4\u540c\u7684\u4e2a\u4eba\u8d44\u6599\u63cf\u8ff0\uff0c\u4ee5\u53ca\u80fd\u63cf\u8ff0\u5176\u804c\u4e1a\u7684\u4e2a\u4eba\u8d44\u6599\u63cf\u8ff0\u3002<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/images.storychief.com\/account_6827\/mark-self-identify_ae1ff346946779d8d61b35478b51b26b_800.png 1x, https:\/\/images.storychief.com\/account_6827\/mark-self-identify_ae1ff346946779d8d61b35478b51b26b_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/images.storychief.com\/account_6827\/mark-self-identify_ae1ff346946779d8d61b35478b51b26b_800.png 1x, https:\/\/images.storychief.com\/account_6827\/mark-self-identify_ae1ff346946779d8d61b35478b51b26b_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/images.storychief.com\/account_6827\/mark-self-identify_ae1ff346946779d8d61b35478b51b26b_800.png\" alt=\"\u6807\u8bc6-\u81ea\u6211\u8ba4\u540c\" \/><\/picture><\/figure>\n<p>\u4ee5\u4e0b\u662f\u60a8\u53ef\u80fd\u60f3\u95ee\u7684\u5176\u4ed6\u95ee\u9898\u3002<\/p>\n<h3 id=\"11a62\">\u5728\u9009\u62e9\u6211\u4eec\u4e4b\u524d\uff0c\u60a8\u8003\u8651\u8fc7\u6211\u4eec\u7684\u54ea\u4e9b\u7ade\u4e89\u5bf9\u624b\uff1f<\/h3>\n<p>\u4e86\u89e3\u5ba2\u6237\u5728\u9009\u62e9\u60a8\u7684\u5e94\u7528\u7a0b\u5e8f\u4e4b\u524d\u8003\u8651\u8fc7\u7684\u7c7b\u4f3c\u5e94\u7528\u7a0b\u5e8f\uff0c\u6709\u52a9\u4e8e\u60a8\u8fdb\u884c\u7ade\u4e89\u7814\u7a76\u3002<\/p>\n<p>\u60a8\u53ef\u4ee5\u67e5\u770b\u5b83\u4eec\u7684\u4f18\u7f3a\u70b9\uff0c\u4e86\u89e3\u4eba\u4eec\u559c\u6b22\u5b83\u4eec\u7684\u54ea\u4e9b\u65b9\u9762\u3002 \u5728\u5347\u7ea7\u5e94\u7528\u7a0b\u5e8f\u65f6\uff0c\u8bf7\u8003\u8651\u60a8\u6536\u96c6\u5230\u7684\u6709\u5173\u7ade\u4e89\u5bf9\u624b\u7684\u6240\u6709\u6570\u636e\u3002<\/p>\n<h3 id=\"467ci\">\u60a8\u4e3a\u4ec0\u4e48\u9009\u62e9\u6211\u4eec\u800c\u4e0d\u662f\u6211\u4eec\u7684\u7ade\u4e89\u5bf9\u624b\uff1f<\/h3>\n<p>\u627e\u51fa\u5ba2\u6237\u6700\u7ec8\u9009\u62e9\u60a8\u7684\u5e94\u7528\u7a0b\u5e8f\u800c\u4e0d\u662f\u5176\u4ed6\u5e94\u7528\u7a0b\u5e8f\u7684\u539f\u56e0\uff0c\u53ef\u80fd\u662f\u56e0\u4e3a\u529f\u80fd\u3001\u4ef7\u683c\u6216\u5176\u4ed6\u539f\u56e0\u3002<\/p>\n<p>\u4e0d\u7ba1\u662f\u4ec0\u4e48\u539f\u56e0\uff0c\u5728\u5f00\u53d1\u60a8\u7684\u5e94\u7528\u7a0b\u5e8f\u65f6\u90fd\u8981\u5173\u6ce8\u8fd9\u4e9b\u539f\u56e0\uff0c\u5e76\u4f7f\u5b83\u4eec\u66f4\u597d\u5730\u8bf4\u670d\u7c7b\u4f3c\u7684\u4eba\u6ce8\u518c\u60a8\u7684\u5e94\u7528\u7a0b\u5e8f\u3002<\/p>\n<h3 id=\"3ag06\">\u60a8\u5982\u4f55\u7528\u4e00\u4e2a\u8bcd\u6216\u4e00\u53e5\u8bdd\u6765\u5f62\u5bb9[Product] \uff1f<\/h3>\n<p>\u8ba9\u7528\u6237\u7528\u81ea\u5df1\u7684\u8bdd\u56de\u7b54\u8fd9\u4e2a\u95ee\u9898\u3002<\/p>\n<p>\u901a\u8fc7\u5f00\u653e\u5f0f\u95ee\u9898\uff0c\u60a8\u53ef\u4ee5\u4e86\u89e3\u7528\u6237\u5c06\u54ea\u79cd\u60c5\u7eea\u3001\u611f\u89c9\u6216\u9648\u8ff0\u4e0e\u60a8\u7684\u54c1\u724c\u8054\u7cfb\u5728\u4e00\u8d77\u3002 \u7136\u540e\uff0c\u60a8\u53ef\u4ee5\u5c06\u4ed6\u4eec\u7684\u7b54\u6848\u4e0e\u60a8\u7684\u5b9a\u4f4d\u58f0\u660e\u8fdb\u884c\u6bd4\u8f83\uff0c\u770b\u770b\u4e24\u8005\u662f\u5426\u6709\u76f8\u4f3c\u4e4b\u5904\u6216\u5dee\u5f02\u3002<\/p>\n<h2 id=\"96l5t\">\u4e00\u822c\u7528\u6237\u4f53\u9a8c\u53cd\u9988\u8c03\u67e5\u95ee\u9898<\/h2>\n<p>\u5982\u679c\u60a8\u60f3\u4e86\u89e3\u5ba2\u6237\u5bf9\u5e94\u7528\u7a0b\u5e8f\u7684\u60f3\u6cd5\u548c\u611f\u53d7\uff0c\u8bf7\u5728\u7528\u6237\u4f53\u9a8c\u53cd\u9988\u8c03\u67e5\u4e2d\u63d0\u51fa\u4e00\u822c\u6027\u95ee\u9898\u3002 \u901a\u8fc7\u4ed6\u4eec\u7684\u56de\u7b54\uff0c\u60a8\u53ef\u4ee5\u5bf9\u60a8\u7684\u5e94\u7528\u7a0b\u5e8f\u6709\u4e00\u4e2a\u5927\u81f4\u7684\u4e86\u89e3\uff0c\u4ee5\u4fbf\u8fdb\u884c\u57fa\u672c\u7684\u7528\u6237\u7814\u7a76\u548c<a href=\"https:\/\/userpilot.com\/blog\/ux-analytics-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u7528\u6237\u4f53\u9a8c\u5206\u6790<\/a>\u3002<\/p>\n<p>\u4ee5\u4e0b\u662f\u60a8\u53ef\u4ee5\u63d0\u51fa\u7684\u95ee\u9898\uff1a<\/p>\n<h3 id=\"d8d31\">\u5982\u679c[Product\/Feature] \u4e0d\u5728\u4e86\uff0c\u4f60\u4f1a\u6709\u591a\u96be\u8fc7\uff1f<\/h3>\n<p>\u4f7f\u7528<a href=\"https:\/\/userpilot.com\/blog\/pmf-survey\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u4ea7\u54c1\u5e02\u573a\u5951\u5408\u5ea6\uff08PMF\uff09\u8c03\u67e5 <\/a>\u53ef\u4ee5\u5e2e\u52a9\u60a8\u4e86\u89e3\uff0c\u5982\u679c\u60a8\u7684\u4ea7\u54c1\u6216\u5176\u67d0\u9879\u529f\u80fd\u4e0d\u518d\u5b58\u5728\uff0c\u5ba2\u6237\u7684\u53cd\u5e94\u7a0b\u5ea6\u5982\u4f55\u3002<\/p>\n<p>\u5982\u679c\u7528\u6237\u666e\u904d\u611f\u5230\u5931\u671b\uff0c\u8bf4\u660e\u60a8\u7684\u5e94\u7528\u7a0b\u5e8f\u586b\u8865\u4e86\u5e02\u573a\u7a7a\u767d\uff0c\u60a8\u5e94\u8be5\u4e0d\u60dc\u4e00\u5207\u4ee3\u4ef7\u4fdd\u6301\u5e94\u7528\u7a0b\u5e8f\u7684\u53ef\u7528\u6027\u3002<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/images.storychief.com\/account_6827\/pmf-survey-user-experience-survey-questions-userpilot-software-rollout_d0e2637483b3c8021a0e3b2ff3ca9b9f_800.png 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/images.storychief.com\/account_6827\/pmf-survey-user-experience-survey-questions-userpilot-software-rollout_d0e2637483b3c8021a0e3b2ff3ca9b9f_800.png 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/images.storychief.com\/account_6827\/pmf-survey-user-experience-survey-questions-userpilot-software-rollout_d0e2637483b3c8021a0e3b2ff3ca9b9f_800.png\" alt=\"pmf \u8c03\u67e5\u7528\u6237\u4f53\u9a8c\u8c03\u67e5\u95ee\u9898\" \/><\/picture><\/figure>\n<p>\u81f3\u4e8e\u529f\u80fd\uff0c\u5982\u679c\u4ed6\u4eec\u5bf9\u5176\u53cd\u5e94\u51b7\u6de1\uff0c\u53ef\u4ee5\u8003\u8651\u5c06\u5176\u65e5\u843d\u3002 \u7136\u540e\uff0c\u60a8\u5c31\u53ef\u4ee5\u8861\u91cf\u5220\u9664\u8be5\u529f\u80fd\u5bf9\u4ed6\u4eec\u4f7f\u7528\u60a8\u7684\u5e94\u7528\u7a0b\u5e8f\u7684\u4f53\u9a8c\u6709\u4f55\u5f71\u54cd\u3002<\/p>\n<h3 id=\"2p0ku\">\u60a8\u5bf9[Brand] \u611f\u89c9\u5982\u4f55\uff1f<\/h3>\n<p>\u8ba9\u5ba2\u6237\u901a\u8fc7\u9009\u62e9\u9898\u5206\u4eab\u4ed6\u4eec\u5bf9\u5e94\u7528\u7a0b\u5e8f\u7684\u611f\u53d7\uff0c\u662f\u83b7\u5f97\u771f\u5b9e\u7528\u6237\u4f53\u9a8c\u53cd\u9988\u7684\u7edd\u4f73\u65b9\u5f0f\u3002<\/p>\n<p>\u9664\u4e86\u5141\u8bb8\u5ba2\u6237\u4ece\u5404\u79cd\u611f\u53d7\u548c\u60c5\u7eea\u4e2d\u8fdb\u884c\u9009\u62e9\u5916\uff0c\u8fd8\u53ef\u4ee5\u8ba9\u4ed6\u4eec\u81ea\u7531\u8f93\u5165\u4efb\u4f55\u5176\u4ed6\u60f3\u8981\u5206\u4eab\u7684\u5185\u5bb9\u3002<\/p>\n<p>\u4ed6\u4eec\u53ef\u4ee5\u8be6\u7ec6\u9610\u8ff0\u81ea\u5df1\u7684\u7b54\u6848\uff0c\u6216\u63d0\u4f9b\u66f4\u591a\u5173\u4e8e\u4ed6\u4eec\u5bf9\u60a8\u7684\u5e94\u7528\u7a0b\u5e8f\u7684\u5176\u4ed6\u60f3\u6cd5\u7684\u89c1\u89e3\u3002<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/images.storychief.com\/account_6827\/survey-example-how-are-you-feeling-about-brand_453231d52687f74777055481788bfadd_800.png 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/images.storychief.com\/account_6827\/survey-example-how-are-you-feeling-about-brand_453231d52687f74777055481788bfadd_800.png 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/images.storychief.com\/account_6827\/survey-example-how-are-you-feeling-about-brand_453231d52687f74777055481788bfadd_800.png\" alt=\"\u8c03\u67e5\u793a\u4f8b--\u60a8\u5bf9\u54c1\u724c\u7684\u611f\u89c9\u5982\u4f55\uff1f\" \/><\/picture><figcaption>Slack \u53cd\u9988\u8c03\u67e5\u3002<\/figcaption><\/figure>\n<h3 id=\"2665t\">\u4ee5 10 \u5206\u4e3a\u6ee1\u5206\uff0c\u60a8\u7ed9[product] \u6253\u51e0\u5206\uff1f<\/h3>\n<p>\u8ba9\u7528\u6237\u4ee5\u4e00\u5230\u5341\uff08\u5341\u4e3a\u6700\u9ad8\uff09\u6765\u9009\u62e9\u4ed6\u4eec\u5bf9\u5e94\u7528\u7a0b\u5e8f\u7684\u6ee1\u610f\u7a0b\u5ea6\u3002<\/p>\n<p>\u5176\u5de5\u4f5c\u539f\u7406\u4e0e\u51c0\u63a8\u5e7f\u8005\u5f97\u5206\u7c7b\u4f3c\uff0c\u90fd\u662f\u5229\u7528\u6536\u96c6\u5230\u7684\u6570\u636e\u5e2e\u52a9\u60a8\u6539\u8fdb\u5e94\u7528\u7a0b\u5e8f\uff0c\u63d0\u9ad8<a href=\"https:\/\/userpilot.com\/blog\/customer-loyalty\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u5ba2\u6237\u5fe0\u8bda\u5ea6 <\/a>\u548c\u6ee1\u610f\u5ea6\u3002<\/p>\n<div class=\"poptin-embedded\" data-id=\"67445fa8fc143\"><\/div>\n<h3 id=\"h71d\">\u8bc4\u4ef7\u60a8\u7684\u4f53\u9a8c [Feature]<\/h3>\n<p>\u80fd\u5426\u83b7\u5f97\u51c6\u786e\u3001\u5373\u65f6\u7684<a href=\"https:\/\/userpilot.com\/blog\/customer-experience-automation\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u5ba2\u6237\u4f53\u9a8c<\/a>\u8bc4\u5206\u53cd\u9988\uff0c\u5173\u952e\u5728\u4e8e\u4f60\u80fd\u591a\u5feb\u8ba9\u8c03\u67e5\u51fa\u73b0\u5728\u5c4f\u5e55\u4e0a\u3002<\/p>\n<p>\u5728\u8fd9\u79cd\u60c5\u51b5\u4e0b\uff0c\u4f7f\u7528\u6309\u9700\u8c03\u67e5\u53ef\u4ee5\u8ba9\u60a8\u5728\u4f7f\u7528\u5e94\u7528\u7a0b\u5e8f\u4e2d\u7684\u7279\u5b9a\u529f\u80fd\u540e\u8be2\u95ee\u4ed6\u4eec\u7684\u8bc4\u5206\u3002<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/images.storychief.com\/account_6827\/user-experience-survey-questions-miro_1679ff6d8628dd1164c22ed28393da71_800.png 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/images.storychief.com\/account_6827\/user-experience-survey-questions-miro_1679ff6d8628dd1164c22ed28393da71_800.png 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/images.storychief.com\/account_6827\/user-experience-survey-questions-miro_1679ff6d8628dd1164c22ed28393da71_800.png\" alt=\"\u7528\u6237\u4f53\u9a8c-\u8c03\u67e5-\u95ee\u9898-\u7c73\u7f57\" \/><\/picture><figcaption>\u7c73\u7f57\u8c03\u67e5\u3002<\/figcaption><\/figure>\n<h3 id=\"baobu\">\u5c06\u53cd\u9988\u610f\u89c1\u53d1\u9001\u81f3 [Team\/Us]<\/h3>\n<p>\u60a8\u53ef\u4ee5\u91c7\u53d6\u88ab\u52a8\u7684\u65b9\u5f0f\uff0c\u8ba9\u5ba2\u6237\u968f\u65f6\u5206\u4eab\u4ed6\u4eec\u5bf9\u60a8\u5e94\u7528\u7a0b\u5e8f\u7684\u60f3\u6cd5\uff0c\u800c\u4e0d\u662f\u901a\u8fc7\u8c03\u67e5\u6765\u6536\u96c6\u5ba2\u6237\u53cd\u9988\u3002<\/p>\n<p>\u901a\u8fc7 Slack\uff0c\u7528\u6237\u53ef\u4ee5\u5728\u804a\u5929\u6846\u4e2d\u8f93\u5165&#8221;\/feedback &#8220;\u5e76\u6309\u56de\u8f66\u952e\u3002 \u7136\u540e\uff0c\u4ed6\u4eec\u53ef\u4ee5\u81ea\u7531\u5206\u4eab\u5bf9\u8f6f\u4ef6\u7684\u60f3\u6cd5\u3002<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/images.storychief.com\/account_6827\/slack-send-feedback-to-team_6a20bc456540a51aec9ec1551052ee5a_800.png 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/images.storychief.com\/account_6827\/slack-send-feedback-to-team_6a20bc456540a51aec9ec1551052ee5a_800.png 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/images.storychief.com\/account_6827\/slack-send-feedback-to-team_6a20bc456540a51aec9ec1551052ee5a_800.png\" alt=\"\u677e\u5f1b-\u53d1\u9001\u53cd\u9988\u5230\u56e2\u961f\" \/><\/picture><\/figure>\n<h2 id=\"aua0\">\u7528\u6237\u4f53\u9a8c\u7814\u7a76\u8c03\u67e5\u95ee\u9898<\/h2>\n<p>\u901a\u8fc7\u8fd9\u79cd\u8c03\u67e5\u7c7b\u578b\uff0c\u60a8\u53ef\u4ee5\u4ece\u5e7f\u6cdb\u4f7f\u7528\u8fc7\u60a8\u5e94\u7528\u7a0b\u5e8f\u7684\u73b0\u6709\u7528\u6237\u90a3\u91cc\u83b7\u5f97\u66f4\u8be6\u7ec6\u7684\u4fe1\u606f\u3002<\/p>\n<p>\u5229\u7528\u4ed6\u4eec\u7684\u53cd\u9988\u610f\u89c1\u6539\u8fdb\u60a8\u7684\u5e94\u7528\u7a0b\u5e8f\u53ca\u5176\u529f\u80fd\uff0c\u4ee5\u63d0\u9ad8<a href=\"https:\/\/userpilot.com\/blog\/usability-vs-user-experience\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u53ef\u7528\u6027<\/a>\u3002<\/p>\n<h3 id=\"6qm2r\">\u6211\u4eec\u7684[product] \u4f7f\u7528\u8d77\u6765\u6709\u591a\u65b9\u4fbf\uff1f<\/h3>\n<p>\u60a8\u5e0c\u671b\u60a8\u7684\u5e94\u7528\u7a0b\u5e8f\u5c3d\u53ef\u80fd\u7b80\u5355\u6613\u7528\u3002 \u8981\u4e86\u89e3\u5ba2\u6237\u7684\u60f3\u6cd5\uff0c\u53ef\u4ee5\u5f00\u5c55\u53ef\u7528\u6027\u8c03\u67e5\uff0c\u8ba9\u4ed6\u4eec\u7528\u6570\u5b57\u6216\u8868\u60c5\u7b26\u53f7\u56de\u7b54\u4ece &#8220;\u975e\u5e38\u5bb9\u6613 &#8220;\u5230 &#8220;\u975e\u5e38\u56f0\u96be &#8220;\u7684\u95ee\u9898\u3002<\/p>\n<p>\u4f7f\u7528\u540e\u7eed\u95ee\u9898\uff0c\u8981\u6c42\u4ed6\u4eec\u89e3\u91ca\u81ea\u5df1\u7684\u7b54\u6848\uff0c\u4ee5\u6536\u96c6\u66f4\u591a\u53ef\u64cd\u4f5c\u7684\u89c1\u89e3\u3002<\/p>\n<h3 id=\"dpke\">\u60a8\u5e0c\u671b[Product] \u80fd\u505a\u800c\u5b83\u8fd8\u6ca1\u6709\u505a\u7684\u4e00\u4ef6\u4e8b\u662f\u4ec0\u4e48\uff1f<\/h3>\n<p>\u5982\u679c\u60a8\u8ba1\u5212\u6dfb\u52a0\u5e94\u7528\u7a0b\u5e8f\u529f\u80fd\uff0c\u53ef\u4ee5\u5f00\u5c55\u4e00\u9879\u8c03\u67e5\uff0c\u8be2\u95ee\u4ed6\u4eec\u5e0c\u671b\u770b\u5230\u54ea\u4e9b\u529f\u80fd\u3002<\/p>\n<p>\u6839\u636e\u4ed6\u4eec\u7684\u56de\u7b54\uff0c\u5728\u4ea7\u54c1\u8def\u7ebf\u56fe\u4e2d\u4f18\u5148\u8003\u8651\u5f97\u7968\u6700\u591a\u7684\u529f\u80fd\u3002 \u53ea\u8981\u786e\u4fdd<a href=\"https:\/\/userpilot.com\/blog\/feature-bloat\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u907f\u514d\u529f\u80fd\u81c3\u80bf<\/a>\uff0c\u5e76\u4e13\u6ce8\u4e8e\u80fd\u5bf9\u60a8\u7684\u5e94\u7528\u7a0b\u5e8f\u4ea7\u751f\u79ef\u6781\u5f71\u54cd\u7684\u529f\u80fd\u5373\u53ef\u3002<\/p>\n<p>\u6b64\u5916\uff0c\u8fd8\u53ef\u4ee5\u8003\u8651\u5728\u6700\u540e\u6dfb\u52a0\u4e00\u4e2a\u5f00\u653e\u5f0f\u95ee\u9898\uff0c\u8fd9\u6837\u5ba2\u6237\u5c31\u53ef\u4ee5\u66f4\u597d\u5730\u89e3\u91ca\u4ed6\u4eec\u5e0c\u671b\u60a8\u7684\u5e94\u7528\u7a0b\u5e8f\u529f\u80fd\u5982\u4f55\u6784\u5efa\u3002<\/p>\n<h3 id=\"drd9j\">\u60a8\u79bb\u4e0d\u5f00[Product] \u7684\u54ea\u4e9b\u529f\u80fd\uff1f<\/h3>\n<p>\u8be5\u95ee\u9898\u8be2\u95ee\u5ba2\u6237\u60a8\u7684\u5e94\u7528\u7a0b\u5e8f\u7684\u6700\u5927\u529f\u80fd\u662f\u4ec0\u4e48\u3002 \u4e86\u89e3\u8fd9\u4e00\u786e\u5207\u529f\u80fd\u540e\uff0c\u60a8\u5c31\u53ef\u4ee5\u96c6\u4e2d\u8d44\u6e90\u7ef4\u62a4\u8fd9\u4e00\u529f\u80fd\uff0c\u751a\u81f3\u4f7f\u5176\u66f4\u52a0<em>\u5b8c\u5584<\/em>\u3002<\/p>\n<p>\u786e\u4fdd\u5c06\u7ed3\u679c\u4e0e\u4ea7\u54c1\u4f7f\u7528\u6570\u636e\u914d\u5bf9\uff0c\u770b\u770b\u662f\u5426\u6709\u4efb\u4f55\u5dee\u5f02\u3002<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/images.storychief.com\/account_6827\/user-experience-survey-questions_a5383e8560c3c55c9f1bfa354040ccbf_800.png 1x, https:\/\/images.storychief.com\/account_6827\/user-experience-survey-questions_a5383e8560c3c55c9f1bfa354040ccbf_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/images.storychief.com\/account_6827\/user-experience-survey-questions_a5383e8560c3c55c9f1bfa354040ccbf_800.png 1x, https:\/\/images.storychief.com\/account_6827\/user-experience-survey-questions_a5383e8560c3c55c9f1bfa354040ccbf_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/images.storychief.com\/account_6827\/user-experience-survey-questions_a5383e8560c3c55c9f1bfa354040ccbf_800.png\" alt=\"\u7528\u6237\u4f53\u9a8c\u8c03\u67e5\u95ee\u9898\" \/><\/picture><figcaption>\u4f7f\u7528<a href=\"https:\/\/userpilot.com\/userpilot-demo\" target=\"_blank\" rel=\"noopener noreferrer\">Userpilot<\/a> \u521b\u5efa\u5e94\u7528\u7a0b\u5e8f\u5185\u8c03\u67e5\uff0c\u65e0\u9700\u7f16\u5199\u4ee3\u7801\u3002<\/figcaption><\/figure>\n<h3 id=\"ca4ud\">\u6709\u54ea\u4e9b\u529f\u80fd\u662f\u60a8\u4e0d\u80fd\u7f3a\u5c11\u7684\uff1f<\/h3>\n<p>\u60a8\u7684\u5e94\u7528\u7a0b\u5e8f\u53ef\u80fd\u6709\u4e00\u4e9b\u5ba2\u6237\u4e0d\u5e38\u7528\u6216\u4e0d\u559c\u6b22\u7684\u529f\u80fd\u3002<\/p>\n<p>\u4ece\u8c03\u67e5\u4e2d\u627e\u51fa\u8fd9\u4e9b\u7279\u5f81\uff0c\u5c31\u53ef\u4ee5\u51cf\u5c11\u5728\u8fd9\u4e9b\u7279\u5f81\u4e0a\u7684\u8d44\u6e90\u652f\u51fa\u3002 \u5982\u679c\u53cd\u54cd\u70ed\u70c8\uff0c\u60a8\u751a\u81f3\u53ef\u4ee5\u8003\u8651\u53d6\u6d88\u8fd9\u4e9b\u529f\u80fd\u3002<\/p>\n<h3 id=\"ep12b\">\u4f7f\u7528\u6211\u4eec\u7684\u5e94\u7528\u7a0b\u5e8f\u6700\u56f0\u96be\u7684\u90e8\u5206\u662f\u4ec0\u4e48\uff1f<\/h3>\n<p>\u9664\u529f\u80fd\u5916\uff0c\u60a8\u7684\u5e94\u7528\u7a0b\u5e8f\u8fd8\u53ef\u80fd\u5b58\u5728\u7528\u6237\u4f53\u9a8c\u95ee\u9898\uff0c\u4ece\u800c\u7ed9\u5ba2\u6237\u9020\u6210\u56f0\u6270\u3002<\/p>\n<p>\u4e86\u89e3\u8fd9\u4e9b\u95ee\u9898\uff0c\u5e76\u91c7\u53d6\u884c\u52a8\u9632\u6b62\u95ee\u9898\u6076\u5316\uff0c\u5426\u5219\u7528\u6237\u53ef\u80fd\u4f1a\u9009\u62e9\u4f60\u7684\u7ade\u4e89\u5bf9\u624b\u3002<\/p>\n<div class=\"poptin-embedded\" data-id=\"67445fa8fc143\"><\/div>\n<h2 id=\"av9if\">\u5ba2\u6237\u6ee1\u610f\u5ea6\u7528\u6237\u4f53\u9a8c\u8c03\u67e5\u95ee\u9898<\/h2>\n<p>\u4fd7\u8bdd\u8bf4\uff0c\u987e\u5ba2\u6ee1\u610f\uff0c\u751f\u610f\u5174\u9686\u3002<\/p>\n<p>\u867d\u7136\u8bdd\u4e0d\u662f\u8fd9\u4e48\u8bf4\u7684\uff0c\u4f46\u91cd\u70b9\u662f\uff1a\u5ba2\u6237\u6ee1\u610f\u5ea6<a href=\"https:\/\/userpilot.com\/blog\/type-of-automation-flows-for-customer-retention\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u8d8a\u9ad8\uff0c\u7559\u5b58\u7387\u5c31\u8d8a\u9ad8<\/a>\uff0c\u7528\u6237\u4f53\u9a8c\u4e5f\u5c31\u8d8a\u597d\u3002<\/p>\n<p>\u4e0b\u9762\u7684\u95ee\u9898\u53ef\u4ee5\u56de\u7b54\u60a8\u7684\u5e94\u7528\u7a0b\u5e8f\u7528\u6237\u6709\u591a\u5feb\u4e50\uff1a<\/p>\n<h3 id=\"frunt\">\u60a8\u6709\u591a\u5927\u53ef\u80fd\u5411\u670b\u53cb\u6216\u5bb6\u4eba\u63a8\u8350[Product]<\/h3>\n<p>\u8be5\u95ee\u9898\u53ef\u6536\u96c6\u5ba2\u6237\u5bf9\u60a8\u7684<a href=\"https:\/\/userpilot.com\/blog\/nps-sentiment-analysis-tool\/\" target=\"_blank\" rel=\"noopener noreferrer\">NPS \u8bc4\u5206<\/a>\u3002 \u4ed6\u4eec\u63d0\u4f9b\u7684\u5206\u6570\u8d8a\u9ad8\uff0c\u5c31\u8d8a\u6709\u53ef\u80fd\u5411\u4ed6\u4eec\u7684\u7f51\u7edc\u63a8\u8350\u8be5\u5e94\u7528\uff0c\u4ece\u800c\u8bc1\u660e\u4ed6\u4eec\u7684\u54c1\u724c\u5fe0\u8bda\u5ea6\u3002<\/p>\n<p>\u4e3a\u4e86\u5e2e\u52a9\u60a8\u7406\u89e3\u4ed6\u4eec\u7684\u56de\u7b54\uff0c\u60a8\u53ef\u4ee5\u5728 NPS \u95ee\u9898\u4e4b\u540e\u63d0\u51fa\u4e00\u4e2a\u5f00\u653e\u5f0f\u95ee\u9898\uff0c\u4ee5\u6536\u96c6\u5b9a\u91cf\u548c\u5b9a\u6027\u6570\u636e\u3002<img decoding=\"async\" class=\"alignnone size-large wp-image-39691\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2022\/03\/nps-survey-userpilot-2-1024x559.webp\" alt=\"\" width=\"1024\" height=\"559\" srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2022\/03\/nps-survey-userpilot-2-1024x559.webp 1024w, https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2022\/03\/nps-survey-userpilot-2-450x246.webp 450w, https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2022\/03\/nps-survey-userpilot-2-768x420.webp 768w, https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2022\/03\/nps-survey-userpilot-2-1536x839.webp 1536w, https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2022\/03\/nps-survey-userpilot-2.webp 1600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<h3 id=\"3gmmu\">\u60a8\u8ba4\u4e3a[Product\/Feature\/Brand] \u6700\u4ee4\u4eba\u6cae\u4e27\u7684\u662f\u4ec0\u4e48\uff1f<\/h3>\n<p>\u4e86\u89e3\u5ba2\u6237\u5bf9\u6574\u4e2a\u54c1\u724c\u800c\u4e0d\u4ec5\u4ec5\u662f\u4ea7\u54c1\u6216\u529f\u80fd\u7684\u4e0d\u6ee1\uff0c\u6709\u52a9\u4e8e\u5728\u95ee\u9898\u6076\u5316\u4e4b\u524d\u5c06\u5176\u627c\u6740\u5728\u840c\u82bd\u72b6\u6001\u3002<\/p>\n<h3 id=\"894vt\">\u60a8\u6700\u559c\u6b22[Product] \u7684\u54ea\u4e00\u70b9\uff1f<\/h3>\n<p>\u7531\u6b64\u63a8\u8bba\uff0c\u627e\u51fa\u4ed6\u4eec\u5bf9\u4f60\u7684\u4ea7\u54c1\u548c\u54c1\u724c\u7684\u559c\u7231\u4e4b\u5904\uff0c\u5373\u4f7f\u4e0d\u80fd\u8ba9\u5b83\u4eec\u53d8\u5f97<em>\u66f4\u597d<\/em>\uff0c\u4e5f\u80fd\u8ba9\u5b83\u4eec\u4fdd\u6301\u73b0\u5728\u7684\u72b6\u6001\u3002<\/p>\n<h3 id=\"1hmr5\">\u4ec0\u4e48\u539f\u56e0\u4f1a\u8ba9\u60a8\u53d6\u6d88\u8ba2\u9605<\/h3>\n<p>\u5373\u4f7f\u4ed6\u4eec\u6ca1\u6709\u7406\u7531\u5728\u77ed\u671f\u5185\u4e0e\u60a8\u7684\u5e94\u7528\u7a0b\u5e8f\u65ad\u7edd\u5173\u7cfb\uff0c\u60a8\u4ecd\u60f3\u77e5\u9053\u4ed6\u4eec\u79bb\u5f00\u7684\u539f\u56e0\u3002<\/p>\n<p>\u8fd9\u4f7f\u60a8\u80fd\u591f\u63d0\u524d\u8ba1\u5212\u548c\u8bbe\u7f6e\u5e94\u6025\u63aa\u65bd\uff0c<a href=\"https:\/\/userpilot.com\/blog\/churn-prevention-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u4e3b\u52a8\u51cf\u5c11\u5ba2\u6237\u6d41\u5931\u3002<\/a><\/p>\n<h3 id=\"7vamt\">\u4f7f\u7528\u6211\u4eec\u7684\u5e94\u7528\u7a0b\u5e8f\u6700\u56f0\u96be\u7684\u90e8\u5206\u662f\u4ec0\u4e48\uff1f<\/h3>\n<p>\u4e0e\u4e86\u89e3\u4ea7\u54c1\u4e2d\u6700\u4ee4\u4eba\u6cae\u4e27\u7684\u90e8\u5206\u7c7b\u4f3c\uff0c\u6839\u636e\u5ba2\u6237\u7684\u610f\u89c1\u786e\u5b9a\u5e94\u7528\u7a0b\u5e8f\u4e2d\u6700\u5177\u6311\u6218\u6027\u7684\u65b9\u9762\u4e5f\u80fd\u8ba9\u60a8\u66f4\u597d\u5730\u8fed\u4ee3\u4ea7\u54c1\u3002<\/p>\n<h2 id=\"5ob6t\">\u5ba2\u6237\u670d\u52a1\u56e2\u961f\u7528\u6237\u4f53\u9a8c\u8c03\u67e5\u95ee\u9898<\/h2>\n<p>\u5ba2\u6237\u652f\u6301\u4e5f\u662f\u7528\u6237\u4f53\u9a8c\u7684\u4e00\u90e8\u5206\u3002 \u56e0\u6b64\uff0c\u60a8\u5fc5\u987b\u4e86\u89e3\u5ba2\u6237\u4ece\u60a8\u7684\u56e2\u961f\u90a3\u91cc\u83b7\u5f97\u7684\u670d\u52a1\u8d28\u91cf\uff0c\u4ee5\u4fbf\u4e3a\u4ed6\u4eec\u63d0\u4f9b\u66f4\u597d\u7684\u670d\u52a1\u3002<\/p>\n<p>\u4ee5\u4e0b\u662f\u60a8\u5fc5\u987b\u5c31\u5ba2\u6237\u670d\u52a1\u63d0\u51fa\u7684\u7528\u6237\u4f53\u9a8c\u8c03\u67e5\u95ee\u9898\uff1a<\/p>\n<h3 id=\"dfhb6\">\u6211\u7684\u56de\u7b54\u6709\u591a\u597d\uff1f<\/h3>\n<p>\u5173\u952e\u4e0d\u5728\u4e8e\u4f60\u8bf4\u4e86\u4ec0\u4e48\uff0c\u800c\u5728\u4e8e\u4f60<em>\u600e\u4e48 <\/em>\u8bf4\u3002 \u901a\u8fc7\u5bf9\u56e2\u961f\u5bf9\u5ba2\u6237\u7684\u56de\u5e94\u8fdb\u884c\u8bc4\u5206\uff0c\u60a8\u53ef\u4ee5\u6539\u8fdb\u4ed6\u4eec\u4e0e\u5ba2\u6237\u4ea4\u8c08\u65f6\u7684\u8bed\u6c14\u548c\u8bed\u8c03\u3002<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/images.storychief.com\/account_6827\/nicereply-support-survey-customer-happiness_4d8947e231827140b2a9dd3610776b60_800.png 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/images.storychief.com\/account_6827\/nicereply-support-survey-customer-happiness_4d8947e231827140b2a9dd3610776b60_800.png 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/images.storychief.com\/account_6827\/nicereply-support-survey-customer-happiness_4d8947e231827140b2a9dd3610776b60_800.png\" alt=\"nicereply-support-\u8c03\u67e5-\u5ba2\u6237\u6ee1\u610f\u5ea6\" \/><\/picture><\/figure>\n<h3 id=\"1kbeq\">[Brand] \u8ba9\u6211\u8f7b\u677e\u89e3\u51b3\u95ee\u9898<\/h3>\n<p>\u6709\u65f6\uff0c<em>\u4f60\u8bf4\u4ec0\u4e48\u624d\u662f\u6700\u91cd\u8981\u7684<\/em>\u3002 \u5ba2\u6237\u670d\u52a1\u56e2\u961f\u62e5\u6709\u89e3\u51b3\u95ee\u9898\u7684\u826f\u597d\u6280\u80fd\uff0c\u53ef\u4ee5\u5e2e\u52a9\u5ba2\u6237\u89e3\u51b3\u5e94\u7528\u7a0b\u5e8f\u4e2d\u7684\u4efb\u4f55\u95ee\u9898\uff0c\u4ece\u800c\u8ba9\u5ba2\u6237\u66f4\u52a0\u6ee1\u610f\u3002<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/images.storychief.com\/account_6827\/in-app-customer-effort-score-survey-user-experience-surve-question_b67eff93544bbe770a48ee26c5dfacdb_800.png 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/images.storychief.com\/account_6827\/in-app-customer-effort-score-survey-user-experience-surve-question_b67eff93544bbe770a48ee26c5dfacdb_800.png 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/images.storychief.com\/account_6827\/in-app-customer-effort-score-survey-user-experience-surve-question_b67eff93544bbe770a48ee26c5dfacdb_800.png\" alt=\"\u5e94\u7528\u5185\u5ba2\u6237\u52aa\u529b\u7a0b\u5ea6\u8bc4\u5206\u8c03\u67e5-\u7528\u6237\u4f53\u9a8c\u8c03\u67e5-\u95ee\u9898\" \/><\/picture><\/figure>\n<h3 id=\"2mjfg\">\u60a8\u5982\u4f55\u8bc4\u4ef7[Brand] \u652f\u6301\u670d\u52a1\u7684\u603b\u4f53\u4f53\u9a8c\uff1f<\/h3>\n<p>\u60a8\u56e2\u961f\u7684\u56de\u590d\u548c\u8bed\u6c14\u5e94\u4e0e\u60a8\u5e0c\u671b\u5ba2\u6237\u5728\u4e0e\u4ed6\u4eec\u6253\u4ea4\u9053\u65f6\u83b7\u5f97\u7684\u4f53\u9a8c\u76f8\u543b\u5408\u3002<\/p>\n<p>\u4f7f\u7528\u591a\u9009\u9898\u83b7\u5f97\u8f83\u9ad8\u7684<a href=\"https:\/\/userpilot.com\/blog\/user-feedback-best-practices\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u5ba2\u6237\u53cd\u9988<\/a>\u5206\u6570\u610f\u5473\u7740\u60a8\u7684\u56e2\u961f\u6b63\u5728\u5168\u529b\u4ee5\u8d74\u3002<\/p>\n<p>\u5728\u6536\u96c6\u5ba2\u6237\u652f\u6301\u53cd\u9988\u65f6\uff0c\u82f9\u679c\u8ba9\u5ba2\u6237\u4ece &#8220;\u975e\u5e38\u6ee1\u610f &#8220;\u5230 &#8220;\u975e\u5e38\u4e0d\u6ee1\u610f &#8220;\u7684\u4e94\u4e2a\u7b54\u6848\u4e2d\u8fdb\u884c\u9009\u62e9<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/images.storychief.com\/account_6827\/apple-how-would-you-rate-your-experience_ad0a76a6d71fa57a8849bfd18f766327_800.png 1x, https:\/\/images.storychief.com\/account_6827\/apple-how-would-you-rate-your-experience_ad0a76a6d71fa57a8849bfd18f766327_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/images.storychief.com\/account_6827\/apple-how-would-you-rate-your-experience_ad0a76a6d71fa57a8849bfd18f766327_800.png 1x, https:\/\/images.storychief.com\/account_6827\/apple-how-would-you-rate-your-experience_ad0a76a6d71fa57a8849bfd18f766327_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/images.storychief.com\/account_6827\/apple-how-would-you-rate-your-experience_ad0a76a6d71fa57a8849bfd18f766327_800.png\" alt=\"\u82f9\u679c--\u60a8\u5982\u4f55\u8bc4\u4ef7\u60a8\u7684\u4f53\u9a8c\" \/><\/picture><figcaption>\u82f9\u679c\u53cd\u9988\u8c03\u67e5<\/figcaption><\/figure>\n<h3 id=\"mdri\">\u60a8\u5982\u4f55\u8bc4\u4ef7[Brand] \u7684\u53ef\u9760\u6027\uff1f<\/h3>\n<p>\u5ba2\u6237\u5e94\u8be5\u76f8\u4fe1\uff0c\u53ea\u8981\u4ed6\u4eec\u5728\u4f7f\u7528\u60a8\u7684\u5e94\u7528\u7a0b\u5e8f\u65f6\u9047\u5230\u95ee\u9898\uff0c\u60a8\u7684\u652f\u6301\u56e2\u961f\u5c31\u4f1a\u53ca\u65f6\u63d0\u4f9b\u5e2e\u52a9\u3002<\/p>\n<p>\u5982\u679c\u60a8\u7684\u56e2\u961f\u80fd\u4e3a\u7528\u6237\u63d0\u4f9b\u6240\u9700\u7684\u4e00\u5207\u5e2e\u52a9\uff0c\u90a3\u4e48\u5ba2\u6237\u5c31\u4f1a\u5bf9\u60a8\u7684\u56e2\u961f\u7ed9\u4e88\u79ef\u6781\u7684\u56de\u5e94\u3002<\/p>\n<h3 id=\"bpdtj\">\u5173\u4e8e[Product\/Feature\/Support] \u7684\u5de5\u4f5c\u65b9\u5f0f\uff0c\u60a8\u6709\u4ec0\u4e48\u60f3\u6539\u53d8\u7684\u5417\uff1f<\/h3>\n<p>\u7531\u4e8e\u5ba2\u6237\u662f\u7ecf\u5e38\u4f7f\u7528\u60a8\u7684\u5e94\u7528\u7a0b\u5e8f\u7684\u4eba\uff0c\u4ed6\u4eec\u53ef\u80fd\u77e5\u9053\u54ea\u4e9b\u5730\u65b9\u9700\u8981\u66f4\u6539\uff0c\u800c\u60a8\u5374\u4e0d\u77e5\u9053\u3002<\/p>\n<p>\u8ba9\u4ed6\u4eec\u5728<a href=\"https:\/\/userpilot.com\/blog\/qualitative-feedback\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u5f00\u653e\u5f0f\u95ee\u9898<\/a>\u8c03\u67e5\u4e2d\u4e0e\u60a8\u5206\u4eab\u8fd9\u4e9b\u4fe1\u606f\uff0c\u4e3a\u60a8\u63d0\u4f9b\u53cd\u9988\uff0c\u8fd9\u53ea\u4f1a\u8ba9\u60a8\u7684\u5e94\u7528\u7a0b\u5e8f\u53d8\u5f97\u66f4\u597d\u3002<\/p>\n<h2 id=\"4s4sq\">\u7528\u6237\u4f53\u9a8c\u8c03\u67e5\u5de5\u5177<\/h2>\n<p>\u6709\u4e00\u4e9b\u5de5\u5177\u53ef\u4ee5\u5e2e\u52a9\u60a8\u521b\u5efa\u7528\u6237\u4f53\u9a8c\u8c03\u67e5\uff0c\u4ee5\u6536\u96c6\u53cd\u9988\u548c\u89c1\u89e3\u3002 \u4e0d\u8fc7\uff0c\u5728\u73b0\u6709\u7684<a href=\"https:\/\/userpilot.com\/blog\/customer-feedback-software-saas\" target=\"_blank\" rel=\"noopener noreferrer\">\u5ba2\u6237\u53cd\u9988\u8f6f\u4ef6<\/a>\u4e2d\uff0c\u8fd9\u91cc\u6709\u4e00\u6b3e\u662f\u6700\u597d\u7684\u3002<\/p>\n<div class=\"poptin-embedded\" data-id=\"67445fa8fc143\"><\/div>\n<h3 id=\"dqqic\">\u7528\u6237\u8bd5\u70b9<\/h3>\n<p><a href=\"https:\/\/userpilot.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Userpilot<\/a>\u662f\u4e00\u6b3e\u4ea7\u54c1\u91c7\u7528\u5de5\u5177\uff0c\u53ef\u4e3a\u60a8\u63d0\u4f9b\u7528\u6237\u4f53\u9a8c\u8c03\u67e5\u6240\u9700\u7684\u4e00\u5207\u3002<\/p>\n<p>\u60a8\u53ef\u4ee5\u521b\u5efa\u81ea\u5b9a\u4e49\u7684\u5e94\u7528\u7a0b\u5e8f\u5185\u8c03\u67e5\uff0c\u4ee5\u6355\u6349\u60a8\u7684\u54c1\u724c\u5916\u89c2\u548c\u611f\u89c9\u3002 \u65e0\u9700\u7f16\u7801\u7ecf\u9a8c\uff0c\u60a8\u5c31\u53ef\u4ee5\u5728\u51e0\u5206\u949f\u5185\u5b8c\u6210\u6240\u6709\u8fd9\u4e9b\u5de5\u4f5c\u3002<\/p>\n<p>\u5982\u679c\u60a8\u53ea\u662f\u60f3\u6536\u96c6\u66f4\u591a\u6570\u636e\uff0c\u60a8\u751a\u81f3\u53ef\u4ee5\u5d4c\u5165 Typeform \u8c03\u67e5\u8868\u5e76\u5728\u5e94\u7528\u7a0b\u5e8f\u4e2d\u89e6\u53d1\uff0c\u4ee5\u63d0\u9ad8\u53c2\u4e0e\u7387\u3002<\/p>\n<p>\u8be5\u5de5\u5177\u53ef\u8ba9\u60a8\u5411\u4e0d\u540c\u7684<a href=\"https:\/\/userpilot.com\/blog\/customer-segmentation\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u5ba2\u6237\u7fa4<\/a>\u5c55\u793a\u60a8\u7684\u8c03\u67e5\uff0c\u4ece\u800c\u6839\u636e\u5177\u4f53\u60c5\u51b5\u6536\u96c6\u6570\u636e\u3002 \u8fd9\u6837\uff0c\u53ea\u6709\u7b26\u5408\u60a8\u7684\u6761\u4ef6\u7684\u5ba2\u6237\u624d\u4f1a\u6536\u5230\u8c03\u67e5\u95ee\u5377\uff0c\u4ece\u800c\u5e2e\u52a9\u60a8\u83b7\u5f97\u66f4\u51c6\u786e\u7684\u53cd\u9988\u3002<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/images.storychief.com\/account_6827\/userpilot-typeform-integration-user-experience-survey-questions_a77f41b250fee13aada1e1e93e7fbf07_800.png 1x, https:\/\/images.storychief.com\/account_6827\/userpilot-typeform-integration-user-experience-survey-questions_a77f41b250fee13aada1e1e93e7fbf07_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/images.storychief.com\/account_6827\/userpilot-typeform-integration-user-experience-survey-questions_a77f41b250fee13aada1e1e93e7fbf07_800.png 1x, https:\/\/images.storychief.com\/account_6827\/userpilot-typeform-integration-user-experience-survey-questions_a77f41b250fee13aada1e1e93e7fbf07_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/images.storychief.com\/account_6827\/userpilot-typeform-integration-user-experience-survey-questions_a77f41b250fee13aada1e1e93e7fbf07_800.png\" alt=\"userpilot-typeform-integration-user-experience-survey-questions\" \/><\/picture><figcaption>\u4f7f\u7528<a href=\"https:\/\/userpilot.com\/userpilot-demo\" target=\"_blank\" rel=\"noopener noreferrer\">Userpilot<\/a> \u521b\u5efa\u5e94\u7528\u7a0b\u5e8f\u5185\u8c03\u67e5\u6216\u5d4c\u5165 Typeform \u8c03\u67e5\u3002<\/figcaption><\/figure>\n<p>Userpilot \u8fd8\u6709\u4e00\u4e2a\u5185\u7f6e\u7684 NPS \u8c03\u67e5\u5de5\u5177\uff0c\u53ef\u8ba9\u60a8\u8ddf\u8e2a\u548c\u5206\u6790 NPS \u5206\u6570\u3002<\/p>\n<p>&nbsp;<\/p>\n<p>\u5b83\u8fd8\u53ef\u4ee5\u6807\u8bb0\u5b9a\u6027\u7b54\u6848\uff0c\u5e2e\u52a9\u60a8\u8bc6\u522b\u5bfc\u81f4\u9ad8\u5206\u6216\u4f4e\u5206\u7684\u8d8b\u52bf\u3002<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-large wp-image-27187\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2023\/02\/nps-response-tagging-userpilot-1024x495.png\" alt=\"\" width=\"1024\" height=\"495\" srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2023\/02\/nps-response-tagging-userpilot-1024x495.png 1024w, https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2023\/02\/nps-response-tagging-userpilot-450x218.png 450w, https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2023\/02\/nps-response-tagging-userpilot-768x372.png 768w, https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2023\/02\/nps-response-tagging-userpilot-1536x743.png 1536w, https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2023\/02\/nps-response-tagging-userpilot.png 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<h2 id=\"dpslg\">\u603b\u7ed3<\/h2>\n<p>\u7528\u6237\u4f53\u9a8c\u662f\u5e94\u7528\u7a0b\u5e8f\u7684\u91cd\u8981\u7ec4\u6210\u90e8\u5206\uff0c\u5b83\u51b3\u5b9a\u4e86\u4eba\u4eec\u662f\u5426\u4f1a\u9009\u62e9\u60a8\u7684\u5e94\u7528\u7a0b\u5e8f\u800c\u4e0d\u662f\u5176\u4ed6\u5e94\u7528\u7a0b\u5e8f\u3002 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\u9884\u7ea6\u6f14\u793a<\/a>\u5e76\u5f00\u59cb\u4f7f\u7528\uff01<\/p>\n<div class=\"poptin-embedded\" data-id=\"67445fa8fc143\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u4e86\u89e3\u5411\u5ba2\u6237\u63d0\u51fa\u7684\u6700\u4f73\u7528\u6237\u4f53\u9a8c\u8c03\u67e5\u95ee\u9898\u4ee5\u53ca\u5982\u4f55\u63d0\u51fa\u8fd9\u4e9b\u95ee\u9898\uff0c\u4ece\u800c\u83b7\u5f97\u66f4\u591a\u6709\u5173\u5982\u4f55\u6539\u8fdb\u5e94\u7528\u7a0b\u5e8f\u7528\u6237\u4f53\u9a8c\u7684\u53cd\u9988\u3002<\/p>\n","protected":false},"author":51,"featured_media":245470,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"categories":[6195],"tags":[5247,4603,2393,1990,4611,3996,5248,4613],"class_list":["post-118959","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-career","tag-customer-experience-zh-hans","tag-customer-feedback-zh-hans","tag-in-app-survey-zh-hans","tag-product-experience-zh-hans","tag-saas-user-feedback-survey-zh-hans","tag-survey-questions-zh-hans","tag-user-experience-zh-hans","tag-user-feedback-survey-zh-hans"],"acf":[],"yoast_head":"<!-- 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