- \n
- Duration: 1 day<\/strong><\/li>\n
- Location: Online<\/strong><\/li>\n
- Price: Custom pricing<\/strong><\/li>\n<\/ul>\n
More than just a training program, the Customer Success Workshop<\/a> is a full-service meant to help you revamp your current customer success tools<\/a> and processes to fit your business goals.<\/p>\n
It fits as a training program because it includes multiple leadership sessions and coaching for your staff on implementing, using, and improving customer success systems.<\/p>\n
Besides coaching, the workshop helps you implement:<\/p>\n
- \n
- Risk and expansion playbooks.<\/li>\n
- Customer health score<\/a>.<\/li>\n
- Customer journey map<\/a> & success milestones.<\/li>\n
- Value-based playbooks and success plans.<\/li>\n
- Cross-functional communication with sales, marketing, operations, and product team members.<\/li>\n
- Customer Success platforms and operations.<\/li>\n<\/ul>\n
![\"csm](\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/01\/Customer-Success-Workshop-CSM-Practice_6c09257d1e0fde2c45f5d3caecefd39a_800.png\")
<\/picture>CSM Practice <\/strong>workshop.<\/figcaption><\/figure>\n Who is this for?<\/strong><\/h4>\n
This program is designed for more enterprise companies trying to get personalized training while enhancing their customer success systems.<\/p>\n
2. Udemy – Customer Success Manager: Fundamentals to your CSM career<\/strong><\/h3>\n
![\"udemy](\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/01\/Customer-Success-Manager-Fundamentals-to-your-CSM-career-Udemy_56d6b4c8f5ef4b5303d9abe51f8f7b16_800.png\")
<\/picture>Customer success course on Udemy.<\/strong><\/figcaption><\/figure>\n - \n
- Duration: 2 hours of video content<\/strong><\/li>\n
- Location: Online<\/strong><\/li>\n
- Price: $49.99<\/strong><\/li>\n<\/ul>\n
Gustavo Escobar has a short but practical Udemy course<\/a> on customer success fundamentals and how to develop a career in this space.<\/p>\n
The content on customer success is basic, mostly focused on the CSM\u2019s responsibilities and finding a job.<\/p>\n
Here\u2019s what it covers:<\/p>\n
- \n
- The basics of customer success and its terminologies.<\/li>\n
- The day-to-day tasks of a CSM and the required skills.<\/li>\n
- The \u201ckeys\u201d to becoming a successful CSM.<\/li>\n
- How to create an ideal customer profile<\/a> and reduce the success gap.<\/li>\n
- How to find CSM jobs on AngelList and LinkedIn.<\/li>\n<\/ul>\n
Who is this for?<\/strong><\/h4>\n
This course is not for CSMs with experience. It\u2019s meant for beginners and people who want to start a career in customer success.<\/p>\n
3. International Customer Management Institute (ICMI)- Managing difficult customers<\/strong><\/h3>\n
![\"ICMI](\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/01\/ICMI-Managing-Difficult-Customers-Course_f098902a8b5b23901c1fac52de8b9923_800.png\")
<\/picture>Managing difficult customer ICMI<\/strong><\/figcaption><\/figure>\n - \n
- Duration: 1 day<\/strong><\/li>\n
- Location: Online<\/strong><\/li>\n
- Price: Varies<\/strong><\/li>\n<\/ul>\n
Although this course is not directly about customer success, we think every CSM should learn how to deal with difficult customers.<\/p>\n
This ICMI training<\/a> is a simple course on managing stubborn customers, offering multiple strategies and techniques to negotiate, proactively manage complaints, and take care of complicated issues. So the problem doesn\u2019t escalate.<\/p>\n
The course will teach you:<\/p>\n
- \n
- What are the three difficult customer types, and how to handle them?<\/li>\n
- How to listen, ask good questions, empathize, apologize, control the call, and provide effective solutions.<\/li>\n
- Five techniques for negotiating, saying \u201cno,\u201d educating customers<\/a>, and helping them.<\/li>\n
- How to make customers less likely to escalate.<\/li>\n
- How to handle stress on both you and your customers.<\/li>\n<\/ul>\n
Who is this for?<\/strong><\/h4>\n
This course is mostly for support agents and experienced CSMs who spend a lot of their time dealing with customers on the phone.<\/p>\n
4. Practical CMS – How to Get a Job in Customer Success Course<\/strong><\/h3>\n
![\"practical](\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/01\/How-to-Get-a-Job-in-Customer-Success-Course-Practica-CSM_39b61c21b0933fcf45b8a3b2200cd0ef_800.png\")
<\/picture>Practical CSM <\/strong>customer success job course.<\/figcaption><\/figure>\n - \n
- Duration: 2 hours<\/strong><\/li>\n
- Location: Online<\/strong><\/li>\n
- Price: $83<\/strong><\/li>\n<\/ul>\n
The Practical CMS course<\/a> on how to get a job in customer success is exactly what it suggests. A course mainly focused on finding your first role as a CSM.<\/p>\n
This course assumes that you already have some training in customer success, as its content is purely about preparing your resume, hunting for jobs, and nailing interviews. It specifically covers:<\/p>\n
- \n
- How to prepare yourself with the required knowledge and skills, set up your social profiles, and proactive job hunting.<\/li>\n
- How to apply for positions, create your resume and write cover letters.<\/li>\n
- What to do in an expert interview with a recruiter or customer success leader.<\/li>\n<\/ul>\n
Who is this for?<\/strong><\/h4>\n
The page clarifies that this course is for \u201cpeople who have the necessary expertise to be able to perform the role of Customer Success Manager\u201d but \u201cdo not have previous experience they can add on their r\u00e9sum\u00e9 as evidence.\u201d<\/p>\n
5. Cisco – Customer Success Manager Training<\/strong><\/h3>\n
![\"cisco](\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/01\/Cisco-Customer-Success-Manager-DTCSM-Certification_728bc6f4dbb57f8fc0dd16776416983e_800.png\")
<\/picture>Cisco <\/strong>customer success course.<\/figcaption><\/figure>\n - \n
- Duration: Equivalent to 3 days in the classroom<\/strong><\/li>\n
- Platform: Either online or in-person<\/strong><\/li>\n
- Price: $800<\/strong><\/li>\n<\/ul>\n
Cisco\u2019s customer success manager certification<\/a> is a formal course you can take online, attend with an instructor, or even arrange private group training to take the course at your office.<\/p>\n
According to their page, the goal of the course is to give you the competence to fulfill the CSM role with \u201cexperiential learning,\u201d offering interactive exercises based on real-life scenarios, case studies, and so on.<\/p>\n
However, this is what the course outline includes:<\/p>\n
- \n
- Introduction to the subscription economy.<\/li>\n
- Increasing the company’s customer engagement.<\/li>\n
- Customer success management common tasks.<\/li>\n<\/ul>\n
Who is this for?<\/strong><\/h4>\n
Considering the length of the course, it simply covers the basics. And its price might only be a good investment for a beginner if your resume needs a certification.<\/p>\n
It could also be a good option for a company that needs to train new CSMs for its team.<\/p>\n
6. The Success League – customer success training<\/span><\/strong><\/h3>\n
![\"success](\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/01\/CSM-Certification-Program_7b5e7fdf262d5420b1706a129f7e6e2e_800.png\")
<\/picture>Success League <\/strong>customer success certification.<\/figcaption><\/figure>\n - \n
- Duration: 15 classes<\/strong><\/li>\n
- Location: Online <\/strong><\/li>\n
- Price: $1,795<\/strong><\/li>\n<\/ul>\n
The customer success certification by The Success League is not an online course you can binge-watch, gamble on the test, and get your certificate.<\/p>\n
Here, you follow 15-hour-long classes that cover many areas of your role as a customer success manager. The classes are live webinars led by a CS expert where each student must have their camera on, interact, ask questions, and collaborate.<\/p>\n
The 15 classes cover:<\/p>\n
- \n
- Customer goals and outcomes.<\/li>\n
- Strategy and success planning.<\/li>\n
- Account planning.<\/li>\n
- Executive business reviews.<\/li>\n
- Renewals and churn.<\/li>\n
- Customer advocacy<\/a>.<\/li>\n
- Time and portfolio management.<\/li>\n
- And more.<\/li>\n<\/ul>\n
Who is this for?<\/strong><\/h4>\n
The extensive content of this course makes it appropriate for both beginners and experienced CSMs who are already in the trenches but are still feeling lost in their job.<\/p>\n
It\u2019s also a good investment for companies to train new CSMs for more specialized, strategic work.<\/p>\n
7. SuccessCoaching – customer success manager certification<\/strong><\/h3>\n
![\"successcoaching](\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/01\/Certification-SuccessCOACHING_88f3ad3bd4cf12c979db05e4c768a75f_800.png\")
<\/picture>SuccessCoaching <\/strong>course plans.<\/figcaption><\/figure>\n - \n
- Duration: from 570 to 3600+ minutes of video<\/strong><\/li>\n
- Location: Online<\/strong><\/li>\n
- Price: from $9 to $49 per month<\/strong><\/li>\n<\/ul>\n
SuccessCoaching\u2019s certification<\/a> gives you access to a huge course library, where you can learn in-demand skills for customer success.<\/p>\n
It provides multiple resources such as templates, checklists, guides, real-world examples, and more. Plus, each certification level is tied to a specific pricing plan:<\/p>\n
- \n
- Launch (Level 1).<\/strong> Which is the cheapest plan and covers the essential practices of customer success management.<\/li>\n
- Growth (Level 2).<\/strong> To learn the advanced tactics used in the field.<\/li>\n
- Strategic (Level 3).<\/strong> About how to take a strategic approach to Customer Success.<\/li>\n
- All-access (Level 1-5).<\/strong> Includes all the previous content plus level 4 and 5 certifications.<\/li>\n<\/ul>\n
Who is this for?<\/strong><\/h4>\n
Given the massive content, SuccessCoaching certifications are a great option for beginners and advanced CSMs who want to stay up-to-date with customer success knowledge.<\/p>\n
8. RMIT Online training programs – Graduate Certificate in Customer Success Management<\/strong><\/h3>\n
![\"RMIT](\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/01\/Graduate-Certificate-in-Customer-Success-Management-RMIT-Online_cf93c8de197e3d5641b4c734c45b7f46_800.png\")
<\/picture>RMIT <\/strong>graduate certificate in customer success management.<\/figcaption><\/figure>\n - \n
- Duration: 12 months<\/strong><\/li>\n
- Location: Australia<\/strong><\/li>\n
- Price: $3,480 per course ($13,920 for all 4 courses)<\/strong><\/li>\n<\/ul>\n
RMIT\u2019s graduate certificate<\/a> in customer success management is a full formal education program for which you can only apply as an Australian or with an Australian student visa.<\/p>\n
Although this course is fully in-person and expensive, it\u2019s the only way to get customer success education in the traditional way. If that\u2019s what you\u2019re looking for.<\/p>\n
As for its content, the course includes:<\/p>\n
- \n
- Customer value strategies.<\/li>\n
- How to leverage customer data<\/a>.<\/li>\n
- Track, predict, and optimize customer behavior.<\/li>\n
- How to increase customer loyalty<\/a> and longevity.<\/li>\n
- Customer mapping<\/a> techniques.<\/li>\n
- Communication strategies and stakeholder management.<\/li>\n
- Customer discovery and analysis tools.<\/li>\n
- Customer experience design.<\/li>\n<\/ul>\n
Who is this for?<\/strong><\/h4>\n
If you\u2019re looking for a great and fast learning experience, there are better options online.<\/p>\n
On the other hand, taking this course can be a good idea if you can afford the customer success certification fee, as it\u2019s also a good opportunity for networking and getting a fully formal certification for your resume.<\/p>\n
9.Monday.com University – Free Certification Program in Customer Success<\/strong><\/h3>\n
![\"monday](\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/01\/Customer-Success-Free-Certification-Program-monday-U_117ad0dbcd39cae1df4a4c0a68cbe779_800.png\")
<\/picture>Monday\u2019s <\/strong>customer success training program (currently closed).<\/figcaption><\/figure>\n - \n
- Duration: 7 weeks<\/strong><\/li>\n
- Location: Online<\/strong><\/li>\n
- Price: Free but limited to 40 students<\/strong><\/li>\n<\/ul>\n
Monday\u2019s free certification program is a free but limited course designed for aspiring CSMs with the opportunity to get their first job at Monday.com<\/a>.<\/p>\n
You get two classes per week (on Tuesdays and Fridays) with a total of 55 hours across the seven weeks, after which you get a certification (given that you attend at least 80% of the sessions and complete the assignments).<\/p>\n
The course covers:<\/p>\n
- \n
- The principles of the customer journey<\/a>.<\/li>\n
- Analyze data and find customer insight.<\/li>\n
- Prepare yourself to meet a customer and engage them.<\/li>\n
- Onboard customers<\/a>, handle objections and understand product features.<\/li>\n
- Create quarterly reviews for clients to engage and make customers stick with you.<\/li>\n
- Everything you need to know to get a job in the field.<\/li>\n<\/ul>\n
Who is this for?<\/strong><\/h4>\n
This course is perfect for beginners who want to get a chance to work at Monday.com while also learning the fundamentals of customer success.<\/p>\n
10. Userpilot Product Adoption School<\/strong><\/h3>\n
![\"Userpilot\u2019s](\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2024\/09\/Userpilot-Product-Adoption-School.png\")
Userpilot\u2019s Product Adoption School<\/a>.<\/figcaption><\/figure>\n - \n
- Location: Your inbox<\/strong><\/li>\n
- Price: Free<\/strong><\/li>\n<\/ul>\n
Userpilot\u2019s Product Adoption School<\/a> is a simple course with five valuable lessons delivered to your work email every week.<\/p>\n
You\u2019ll learn our framework for creating an onboarding experience that leads users to adopt your product successfully.<\/p>\n
We\u2019ll teach you:<\/p>\n
- \n
- The building blocks of a successful user onboarding<\/a> process, including mobile onboarding<\/a>.<\/li>\n
- Customer journey mapping, from “Aha!” to activation to complete adoption.<\/li>\n
- Detecting dropouts in the user journey and hypothesizing effective solutions.<\/li>\n
- Choosing & building the right product experiences for your onboarding.<\/li>\n<\/ul>\n
Who is this for?<\/strong><\/h4>\n
Any beginner and expert CSM can find value from this for free. So there\u2019s really no wasted investment in the process.<\/p>\n
11. HubSpot Academy Inbound Service Fundamentals – free customer success manager course<\/span><\/strong><\/h3>\n
![\"hubspot](\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/01\/Inbound-Service-Fundamentals-Hubspot_57902bae57a83d3b7284b4b3ddad2652_800.png\")
<\/picture>HubSpot<\/strong>\u2019s academy customer service training.<\/figcaption><\/figure>\n - \n
- Duration: 1 hour<\/strong><\/li>\n
- Location: Online<\/strong><\/li>\n
- Price: Free<\/strong><\/li>\n<\/ul>\n
HubSpot Academy has plenty of resources for a lot of areas, including customer service training<\/a>.<\/p>\n
This particular course is a one-hour course covering the fundamentals of engaging customers and proactively guiding them across the user journey. And it includes:<\/p>\n
- \n
- How to develop a customer journey map<\/a> for different industries.<\/li>\n
- How to engage the modern customer<\/a>.<\/li>\n
- Using content to guide users to success.<\/li>\n
- Getting promoters<\/a> to grow your business.<\/li>\n<\/ul>\n
Who is this for?<\/strong><\/h4>\n
Since this course is free and lasts one hour, anyone relatively new to the field can find value in it.<\/p>\n
12. SuccessHACKER – Customer Success Essentials<\/h3>\n
Duration:<\/strong> 4 weeks
\nLocation:<\/strong> Online
\nPrice:<\/strong> $1,595<\/p>\nSuccessHACKER\u2019s Customer Success Essentials course is a live, instructor-led program that goes deep into key customer success concepts. It focuses on practical applications and is ideal for CSMs who want a structured program to enhance their skills. The course includes hands-on exercises, case studies, and a community forum for continued learning and networking.<\/p>\n
Who is this for?<\/strong><\/h3>\n
Ideal for new and mid-level CSMs looking to upskill in their roles and master customer success strategies.<\/p>\n
13. Gainsight – Pulse Academy CSM<\/h3>\n
Duration:<\/strong> 8 hours
\nLocation:<\/strong> Online
\nPrice:<\/strong> $799<\/p>\nThe Pulse Academy CSM course by Gainsight is a self-paced course that covers all the essential skills required for a customer success manager. The course includes modules on onboarding, driving adoption, and managing renewals. It\u2019s designed to provide a solid foundation in customer success with real-world examples and scenarios.<\/p>\n
Who is this for?<\/strong><\/h3>\n
This course is ideal for beginner and intermediate CSMs who want to learn the foundational aspects of the role.<\/p>\n
14. MIT Sloan Executive Education – Customer Success: Managing Customer Engagement<\/h3>\n
Duration:<\/strong> 6 weeks
- How to engage the modern customer<\/a>.<\/li>\n
- Location: Online<\/strong><\/li>\n
- Price: Free<\/strong><\/li>\n<\/ul>\n
- Location: Online<\/strong><\/li>\n
- Location: Australia<\/strong><\/li>\n
- Growth (Level 2).<\/strong> To learn the advanced tactics used in the field.<\/li>\n
- Location: Online<\/strong><\/li>\n
- Location: Online <\/strong><\/li>\n
- Duration: 15 classes<\/strong><\/li>\n
- Platform: Either online or in-person<\/strong><\/li>\n
- Duration: Equivalent to 3 days in the classroom<\/strong><\/li>\n
- Location: Online<\/strong><\/li>\n
- Location: Online<\/strong><\/li>\n
- How to find CSM jobs on AngelList and LinkedIn.<\/li>\n<\/ul>\n
- Location: Online<\/strong><\/li>\n
- Customer journey map<\/a> & success milestones.<\/li>\n
- Location: Online<\/strong><\/li>\n
![\"csm](\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/01\/Customer-Success-Workshop-CSM-Practice_6c09257d1e0fde2c45f5d3caecefd39a_800.png)
<\/picture>![\"udemy](\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/01\/Customer-Success-Manager-Fundamentals-to-your-CSM-career-Udemy_56d6b4c8f5ef4b5303d9abe51f8f7b16_800.png)
<\/picture>![\"ICMI](\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/01\/ICMI-Managing-Difficult-Customers-Course_f098902a8b5b23901c1fac52de8b9923_800.png)
<\/picture>![\"practical](\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/01\/How-to-Get-a-Job-in-Customer-Success-Course-Practica-CSM_39b61c21b0933fcf45b8a3b2200cd0ef_800.png)
<\/picture>![\"cisco](\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/01\/Cisco-Customer-Success-Manager-DTCSM-Certification_728bc6f4dbb57f8fc0dd16776416983e_800.png)
<\/picture>![\"success](\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/01\/CSM-Certification-Program_7b5e7fdf262d5420b1706a129f7e6e2e_800.png)
<\/picture>![\"successcoaching](\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/01\/Certification-SuccessCOACHING_88f3ad3bd4cf12c979db05e4c768a75f_800.png)
<\/picture>![\"RMIT](\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/01\/Graduate-Certificate-in-Customer-Success-Management-RMIT-Online_cf93c8de197e3d5641b4c734c45b7f46_800.png)
<\/picture>![\"monday](\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/01\/Customer-Success-Free-Certification-Program-monday-U_117ad0dbcd39cae1df4a4c0a68cbe779_800.png)
<\/picture>![\"hubspot](\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/01\/Inbound-Service-Fundamentals-Hubspot_57902bae57a83d3b7284b4b3ddad2652_800.png)
<\/picture>