{"id":14343,"date":"2024-10-23T10:41:21","date_gmt":"2024-10-23T10:41:21","guid":{"rendered":"https:\/\/userpilot.com\/blog\/product-value\/"},"modified":"2026-03-18T13:28:07","modified_gmt":"2026-03-18T13:28:07","slug":"product-value","status":"publish","type":"post","link":"https:\/\/userpilot.com\/blog\/product-value\/","title":{"rendered":"Product Value: Definition, Calculation, and Ways to Increase It"},"content":{"rendered":"<h2 id=\"ubnn\"><strong>What is product value?<\/strong><\/h2><p>Product value is the benefits of using the product: how well it solves user problems, <a href=\"https:\/\/userpilot.com\/blog\/satisfy-customer-needs\/\" target=\"_blank\" rel=\"noopener noreferrer\">satisfies their needs<\/a>, and improves their lives.<\/p><p>From a business perspective, product value refers to how it contributes to company goals. Like generating revenue, increasing competitive advantage, or improving brand reputation.<\/p><p>The two perspectives are closely linked because products that offer more <a href=\"https:\/\/userpilot.com\/blog\/customer-value-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">customer value<\/a> are also more likely to achieve organizational goals.<\/p><h2 id=\"fi61j\"><strong>Why is product value important?<\/strong><\/h2><p>Product value is important because it\u2019s the main reason why customers choose to buy and continue using a product.<\/p><p>Think about it:<\/p><p>If the product solves customer challenges or satisfies their needs, their <a href=\"https:\/\/userpilot.com\/blog\/improve-customer-satisfaction-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">satisfaction increases<\/a>. Satisfied customers are less likely to look for other solutions and churn.<\/p><p>In fact, they&#8217;re more likely to upgrade to higher plans and pay a premium price for your solution. As their lifetime value increases, so does your revenue.<\/p><p>It gets better: satisfied customers become <a href=\"https:\/\/userpilot.com\/blog\/customer-advocacy\/\" target=\"_blank\" rel=\"noopener noreferrer\">product advocates<\/a> and promote the product via word-of-mouth. This reduces customer acquisition costs and, consequently, increases your profit margins. Or allows you to offer the product at a lower price.<\/p><p>Conversely, products that don&#8217;t offer value to their target customers won&#8217;t sell, no matter how well you market them or how low you price them.<\/p><h2 id=\"38el8\"><strong>Different types of product value to account for<\/strong><\/h2><p>Products offer users various kinds of tangible and intangible value.<\/p><p><!-- Interactive Product Value Quiz Container --><\/p><div id=\"userpilot-quiz-container\"><div id=\"quiz-progress-container\"><div id=\"quiz-progress-bar\"><\/div><\/div><div id=\"userpilot-quiz\"><!-- Question 1 --><\/p><div class=\"quiz-question active\" data-question=\"1\"><h3>What\u2019s your primary goal for improving your product value proposition?<\/h3><p>Understanding your main objective helps in tailoring the right strategy.<\/p><p><button class=\"quiz-answer\">Increase user activation<\/button><br \/><button class=\"quiz-answer\">Boost <a href=\"https:\/\/userpilot.com\/blog\/feature-adoption-101\/\">feature adoption<\/a><\/button><br \/><button class=\"quiz-answer\">Improve trial to paid conversion<\/button><\/p><\/div><p><!-- Question 2 --><\/p><div class=\"quiz-question\" data-question=\"2\"><h3>How do you currently measure product value?<\/h3><p>The right metrics are key to understanding and improving the value you deliver.<\/p><p><button class=\"quiz-answer\">User surveys (NPS, CSAT)<\/button><br \/><button class=\"quiz-answer\">Product analytics and usage data<\/button><br \/><button class=\"quiz-answer\">We&#8217;re not consistently measuring it yet<\/button><\/p><\/div><p><!-- Question 3 --><\/p><div class=\"quiz-question\" data-question=\"3\"><h3>What&#8217;s your biggest challenge in communicating your product&#8217;s value?<\/h3><p>Pinpointing challenges is the first step toward solving them.<\/p><p><button class=\"quiz-answer\">Announcing new features effectively<\/button><br \/><button class=\"quiz-answer\">Personalizing the <a href=\"https:\/\/userpilot.com\/solutions\/user-onboarding-software\/\">user onboarding<\/a> experience<\/button><br \/><button class=\"quiz-answer\">Driving customer upgrades to higher tiers<\/button><\/p><\/div><p><!-- Final Step\/CTA --><\/p><div class=\"quiz-question\" data-question=\"4\"><h3>Unlock Your Product&#8217;s True Value<\/h3><p>Based on your answers, it&#8217;s clear you&#8217;re focused on enhancing your product&#8217;s impact. <a href=\"https:\/\/userpilot.com\/\">Userpilot<\/a> provides the tools to analyze user behavior, create personalized in-app experiences, and ultimately boost your product value. See how it works.<\/p><p><button id=\"quiz-final-cta\">Get a Demo<\/button><\/p><\/div><\/div><\/div><p><!-- Link to the JavaScript file you will upload to your WordPress media library --><br \/><script defer src=\"https:\/\/userpilot.com\/blog\/wp-content\/uploads\/2024\/10\/product-value-2.js\"><\/script><\/p><h3 id=\"8ghf9\">Absolute value<\/h3><p>Absolute value refers to how effectively a SaaS product solves a customer\u2019s problem or fulfills their <a href=\"https:\/\/userpilot.com\/blog\/analyze-customer-needs\/\" target=\"_blank\" rel=\"noopener noreferrer\">needs<\/a>, regardless of competition.<\/p><p>For example, a project management tool that allows teams to complete tasks 30% faster provides clear absolute value.<\/p><h3 id=\"6666f\">Relative value<\/h3><p>Relative value compares the product&#8217;s ability to meet customer needs against other solutions. It\u2019s how much better (or worse) the product is than alternatives.<\/p><p>Here\u2019s an example: A CRM tool that offers more integrations than its competitors provides higher relative value.<\/p><h3 id=\"cn6a0\">Perceived value<\/h3><p><a href=\"https:\/\/userpilot.com\/blog\/customer-perceived-value\/\" target=\"_blank\" rel=\"noopener noreferrer\">Perceived value<\/a> is how valuable customers <em>think<\/em> the product is. This is based on branding, marketing, or features, not its actual impact.<\/p><p>For example, a SaaS product may have a high customer-perceived value if people see it as \u201cinnovative,\u201d even if its features are similar to competitors.<\/p><h3 id=\"ak1pg\">Social value<\/h3><p>Social value refers to the product\u2019s ability to help users connect with others or improve their professional reputation.<\/p><p>For instance, customers choose Apple products not only because of their <a href=\"https:\/\/userpilot.com\/blog\/good-ux-examples\/\" target=\"_blank\" rel=\"noopener noreferrer\">excellent UX<\/a> or reliability but also because they improve their status and give them access to a certain tribe.<\/p><h3 id=\"4mne7\">Monetary value<\/h3><p>Monetary value reflects the financial benefit or <a href=\"https:\/\/userpilot.com\/blog\/software-roi\/\" target=\"_blank\" rel=\"noopener noreferrer\">cost savings<\/a> a product provides to the customer, such as reducing costs.<\/p><p>For example, a SaaS accounting tool that automates invoicing saves businesses money on manual processes and in this way, delivers clear monetary value.<\/p><h2 id=\"e4r1t\"><strong>How do you measure product value?<\/strong><\/h2><p>How is the value of a product determined? Depends on the value type.<\/p><p>For example, measuring absolute value or monetary value relies on objective factors, like the time it saves the customer or the revenue it helps them generate. Measuring relative value is straightforward, as well: you compare your product to others.<\/p><p>Measuring perceived value is much trickier. Here are a few ways to do it.<\/p><h3 id=\"9sim\">Collect customer feedback to assess their sentiment<\/h3><p>Customer feedback allows you to measure the perceived product value.<\/p><p>I recommend three surveys:<\/p><ul><li><strong><a href=\"https:\/\/userpilot.com\/blog\/pmf-survey\/\" target=\"_blank\" rel=\"noopener noreferrer\">Product-market fit (PMF) survey<\/a><\/strong>: Also known as the Sean Ellis test, it asks users how disappointed they would be if they couldn&#8217;t use the product or feature anymore. If more than 40% respond \u2018very disappointed,\u2019 you&#8217;ll achieve product-market fit. This means there are enough people ready to pay for your product.<\/li><\/ul><figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/02\/pmf-survey-userpilot-product-value_6732d84768d24cbfb9d91557603b0d22_800.webp 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/02\/pmf-survey-userpilot-product-value_6732d84768d24cbfb9d91557603b0d22_800.webp 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/02\/pmf-survey-userpilot-product-value_6732d84768d24cbfb9d91557603b0d22_800.webp\" alt=\"Measure product value with a PMF survey in Userpilot\" \/><\/picture><figcaption>Measure product value with a PMF survey in <a href=\"https:\/\/userpilot.com\/userpilot-demo\" target=\"_blank\" rel=\"noopener noreferrer\">Userpilot<\/a>.<\/figcaption><\/figure><ul><li><strong><a href=\"https:\/\/userpilot.com\/blog\/in-app-nps-survey\/\" target=\"_blank\" rel=\"noopener noreferrer\">Net Promoter Score (NPS) survey<\/a><\/strong>: It asks users how likely they are to recommend the product to their friends or colleagues. A good NPS score (30 and above) is a measure of high customer loyalty. They wouldn&#8217;t be happy to recommend the product if they weren&#8217;t satisfied with it!<\/li><\/ul><figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/02\/nps-survey-userpilot-product-value_d44ffe885065757295537f6d683e31df_800.webp 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/02\/nps-survey-userpilot-product-value_d44ffe885065757295537f6d683e31df_800.webp 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/02\/nps-survey-userpilot-product-value_d44ffe885065757295537f6d683e31df_800.webp\" alt=\"Measure product value with a NPS survey in Userpilot\" \/><\/picture><figcaption>Measure product value with a NPS survey in <a href=\"https:\/\/userpilot.com\/userpilot-demo\" target=\"_blank\" rel=\"noopener noreferrer\">Userpilot<\/a>.<\/figcaption><\/figure><ul><li><strong><a href=\"https:\/\/userpilot.com\/blog\/b2b-customer-satisfaction-surveys\/\" target=\"_blank\" rel=\"noopener noreferrer\">Customer satisfaction score (CSAT) survey<\/a><\/strong>: By asking customers how satisfied they are with the product, the survey indicates how well the product addresses customer pain points and satisfies their needs.<\/li><\/ul><figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/02\/csat-survey-userpilot-product-value_de30305ae36b0223ef22d9251d267632_800.webp 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/02\/csat-survey-userpilot-product-value_de30305ae36b0223ef22d9251d267632_800.webp 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/02\/csat-survey-userpilot-product-value_de30305ae36b0223ef22d9251d267632_800.webp\" alt=\"Measure product value with a CSAT survey in Userpilot\" \/><\/picture><figcaption>Measure product value with a CSAT survey in <a href=\"https:\/\/userpilot.com\/userpilot-demo\" target=\"_blank\" rel=\"noopener noreferrer\">Userpilot<\/a>.<\/figcaption><\/figure><p>You can find all templates for these (and more) in <a href=\"https:\/\/userpilot.com\/product\/user-feedback\/\" target=\"_blank\" rel=\"noopener noreferrer\">Userpilot&#8217;s template library<\/a>.<\/p><h3 id=\"115i7\"><strong>Monitor product analytics to understand adoption and retention<\/strong><\/h3><p>While surveys rely on users&#8217; words, <a href=\"https:\/\/userpilot.com\/blog\/product-analysis\/\" target=\"_blank\" rel=\"noopener noreferrer\">product analytics<\/a> look at their actions to give you a more objective indication of the value your product delivers.<\/p><p>For example, by tracking feature adoption and usage, you can determine how valuable it\u2019s for users, while high retention rates signal that the product meets user<a href=\"https:\/\/userpilot.com\/blog\/customer-wants-and-needs-analysis\/\" target=\"_blank\" rel=\"noopener noreferrer\"> needs and wants<\/a> and they aren&#8217;t looking for alternative solutions.<\/p><p>The catch here is that <a href=\"https:\/\/userpilot.com\/blog\/user-behavior-analytics-use-cases\/\" target=\"_blank\" rel=\"noopener noreferrer\">user behavior<\/a> trends aren&#8217;t always easy to interpret.<\/p><p>For example, the fact that they don&#8217;t use a particular feature doesn&#8217;t mean they don&#8217;t value it. Your <a href=\"https:\/\/userpilot.com\/blog\/guide-to-customer-onboarding-in-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">onboarding <\/a>might suck, and they simply don&#8217;t know about it.<\/p><p>That&#8217;s why it&#8217;s good practice to use analytics together with <a href=\"https:\/\/userpilot.com\/blog\/qualitative-feedback\/\" target=\"_blank\" rel=\"noopener noreferrer\">qualitative data<\/a> sources like open-ended surveys or interviews.<\/p><figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/02\/analytics-product-value_7a620f26cc3de7c89f125ef56a5b6b86_800.webp 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/02\/analytics-product-value_7a620f26cc3de7c89f125ef56a5b6b86_800.webp 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/02\/analytics-product-value_7a620f26cc3de7c89f125ef56a5b6b86_800.webp\" alt=\"Event analytics in Userpilot\" \/><\/picture><figcaption><a href=\"https:\/\/userpilot.com\/blog\/event-analytics\/\">Event analytics<\/a> in <a href=\"https:\/\/userpilot.com\/userpilot-demo\" target=\"_blank\" rel=\"noopener noreferrer\">Userpilot<\/a>.<\/figcaption><\/figure><h3 id=\"fi0ku\">Track metrics related to company growth<\/h3><p>In addition to <a href=\"https:\/\/userpilot.com\/blog\/user-behavior-tracking\/\" target=\"_blank\" rel=\"noopener noreferrer\">tracking customer behavior <\/a>in-app, high-level growth metrics can shed light on how customers value your product.<\/p><p>Such metrics include:<\/p><ul><li><strong>Monthly Recurring Revenue (MRR)<\/strong>: It measures the predictable revenue your company generates each month from subscriptions. <a href=\"https:\/\/userpilot.com\/blog\/mrr-growth\/\" target=\"_blank\" rel=\"noopener noreferrer\">Growing MRR <\/a>indicates an expanding customer base and higher conversions to paid plans, both indicating customer value.<\/li><li><strong><a href=\"https:\/\/userpilot.com\/blog\/saas-metrics-101-ltv-lifetime-value\/\" target=\"_blank\" rel=\"noopener noreferrer\">Customer Lifetime Value (CLV)<\/a><\/strong>: The metric estimates the total revenue a company can expect from a customer over the entire duration of their relationship. A higher CLV suggests stronger customer retention and a higher willingness to pay, which can indicate higher value.<\/li><li><strong><a href=\"https:\/\/userpilot.com\/blog\/average-customer-acquisition-cost\/\" target=\"_blank\" rel=\"noopener noreferrer\">Customer Acquisition Cost (CAC)<\/a><\/strong>: It represents the cost of acquiring a new customer, including marketing and sales expenses. A decreasing CAC may mean you&#8217;re acquiring more customers through cost-effective channels, like referrals.<\/li><li><strong>Market Share<\/strong>: The percentage of your company&#8217;s total market revenue relative to competitors. Growing market share indicates that your company is capturing more of the available market, which may mean your product delivers more value.<\/li><\/ul><h2 id=\"bm6vb\"><strong>How to increase product value and improve customer loyalty?<\/strong><\/h2><p>Let&#8217;s finish by looking at a few ways to<a href=\"https:\/\/userpilot.com\/blog\/adding-value-to-products\/\" target=\"_blank\" rel=\"noopener noreferrer\"> add more value <\/a>to your product.<\/p><h3 id=\"6um7o\">Develop a product value statement and emphasize it in key messages<\/h3><p>Before you launch any new product initiatives, craft a clear product value statement highlighting your product&#8217;s unique benefits and key <a href=\"https:\/\/userpilot.com\/blog\/product-differentiation\/\" target=\"_blank\" rel=\"noopener noreferrer\">differentiators<\/a>.<\/p><p>A good product value statement answers three questions:<\/p><ul><li>What problems does the product solve?<\/li><li>Who is the target audience?<\/li><li>What are the unique <a href=\"https:\/\/userpilot.com\/blog\/features-advantages-benefits\/\" target=\"_blank\" rel=\"noopener noreferrer\">features or benefits<\/a> that set the product apart?<\/li><\/ul><p>You need such a statement to guide your <a href=\"https:\/\/userpilot.com\/blog\/product-development-process\/\" target=\"_blank\" rel=\"noopener noreferrer\">product development<\/a> and marketing efforts. So that you can create more value and communicate it to the prospective customer.<\/p><p>Not sure where to start?<\/p><p>Use the Value Proposition Canvas, a tool that maps out customer attributes like their JTBDs, <a href=\"https:\/\/userpilot.com\/blog\/customer-pain-points\/\" target=\"_blank\" rel=\"noopener noreferrer\">pain points<\/a>, and expected gains, as well as how your product addresses them.<\/p><figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/02\/value-map-canvas-product-value_f0dbbb5ebbeb4fb993b1529294014633_800.webp 1x, https:\/\/images.storychief.com\/account_6827\/value-map-canvas-product-value_f0dbbb5ebbeb4fb993b1529294014633_1600.jpg 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/02\/value-map-canvas-product-value_f0dbbb5ebbeb4fb993b1529294014633_800.webp 1x, https:\/\/images.storychief.com\/account_6827\/value-map-canvas-product-value_f0dbbb5ebbeb4fb993b1529294014633_1600.jpg 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/02\/value-map-canvas-product-value_f0dbbb5ebbeb4fb993b1529294014633_800.webp\" alt=\"Product value proposition canvas\" \/><\/picture><figcaption>Product value proposition canvas.<\/figcaption><\/figure><h3 id=\"fmltl\"><strong>Focus on only adding functionality that improves the user experience<\/strong><\/h3><p>One way to enhance the product value is by adding new features. You can identify them by analyzing competitors&#8217; offerings or asking your customers.<\/p><p>It doesn&#8217;t mean you build everything that they ask for. Such unchecked product development leads to <a href=\"https:\/\/userpilot.com\/blog\/feature-bloat\/\" target=\"_blank\" rel=\"noopener noreferrer\">feature bloat<\/a>, technical debt, and diluted value proposition.<\/p><p>Solution?<\/p><p>Firstly, decide if the feature aligns with your product and business strategy.<\/p><p>Next, <a href=\"https:\/\/userpilot.com\/blog\/feature-request-prioritization-framework\/\" target=\"_blank\" rel=\"noopener noreferrer\">prioritize <\/a>them by assessing their impact\/value and the effort required to build them.<\/p><p>Start with the low-hanging fruit: features that bring the most value and cost the least. Low-impact, high-effort features, on the other hand, go to the bottom of the <a href=\"https:\/\/userpilot.com\/blog\/backlog-grooming\/\" target=\"_blank\" rel=\"noopener noreferrer\">backlog<\/a>.<\/p><figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/02\/feature-requests-product-value_c16dc6c02e0bd4492a09636f91453166_800.webp 1x, https:\/\/images.storychief.com\/account_6827\/feature-requests-product-value_c16dc6c02e0bd4492a09636f91453166_1600.jpg 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/02\/feature-requests-product-value_c16dc6c02e0bd4492a09636f91453166_800.webp 1x, https:\/\/images.storychief.com\/account_6827\/feature-requests-product-value_c16dc6c02e0bd4492a09636f91453166_1600.jpg 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/02\/feature-requests-product-value_c16dc6c02e0bd4492a09636f91453166_800.webp\" alt=\"Feature request widget\" \/><\/picture><figcaption>Feature request widget.<\/figcaption><\/figure><h3 id=\"brm28\"><strong>Personalize onboarding for different customer segments to shorten the time to value<\/strong><\/h3><p>Not all your users need all your features. The odds are that your product caters to multiple user personas, each with its unique use cases. And 80% of the product value comes from the top 20% of features.<\/p><p>So?<\/p><p>You need to <a href=\"https:\/\/userpilot.com\/blog\/personalized-onboarding-for-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">personalize the onboarding experience<\/a> for each user persona, focusing on the functionality that they need most urgently to achieve their goals. That&#8217;s how you reduce the time they need to experience value and, consequently, increase the chances they adopt the product.<\/p><p>Here&#8217;s how to do it:<\/p><ul><li>Use a <a href=\"https:\/\/userpilot.com\/blog\/welcome-survey\/\" target=\"_blank\" rel=\"noopener noreferrer\">welcome survey <\/a>to segment users based on their use cases.<\/li><\/ul><figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/02\/welcome-survey-product-value_adcd4038d906b840968c49a39a654bba_800.webp 1x, https:\/\/images.storychief.com\/account_6827\/welcome-survey-product-value_adcd4038d906b840968c49a39a654bba_1600.jpg 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/02\/welcome-survey-product-value_adcd4038d906b840968c49a39a654bba_800.webp 1x, https:\/\/images.storychief.com\/account_6827\/welcome-survey-product-value_adcd4038d906b840968c49a39a654bba_1600.jpg 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/02\/welcome-survey-product-value_adcd4038d906b840968c49a39a654bba_800.webp\" alt=\"Welcome survey\" \/><\/picture><figcaption>Welcome survey created in <a href=\"https:\/\/userpilot.com\/userpilot-demo\/\" target=\"_blank\" rel=\"noopener noreferrer\">Userpilot<\/a>.<\/figcaption><\/figure><ul><li>Analyze the in-app behavior of users within each segment to identify features whose adoption correlates with <a href=\"https:\/\/userpilot.com\/blog\/customer-retention-analytics-ultimate-guide\/\" target=\"_blank\" rel=\"noopener noreferrer\">retention<\/a>.<\/li><li>Design <a href=\"https:\/\/userpilot.com\/blog\/onboarding-flow-best-practices\/\" target=\"_blank\" rel=\"noopener noreferrer\">onboarding flows <\/a>to help users discover and activate these features. Use path analysis to find the most optimal route.<\/li><\/ul><h3 id=\"2mr6h\"><strong>Remove friction points from the customer experience<\/strong><\/h3><p>While personalization <a href=\"https:\/\/userpilot.com\/blog\/reduce-time-to-value-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">reduces the time to value<\/a>, friction can increase it. And if it&#8217;s particularly bad, it can spoil the user experience and lead to churn.<\/p><p>How do you find <a href=\"https:\/\/userpilot.com\/blog\/friction-points\/\" target=\"_blank\" rel=\"noopener noreferrer\">friction points<\/a>?<\/p><p>By <a href=\"https:\/\/userpilot.com\/blog\/collect-customer-feedback\/\" target=\"_blank\" rel=\"noopener noreferrer\">collecting customer feedback<\/a>, analyzing support tickets, and monitoring user behavior inside the product.<\/p><p>For example, a <a href=\"https:\/\/userpilot.com\/blog\/funnel-analysis\/\" target=\"_blank\" rel=\"noopener noreferrer\">funnel analysis<\/a> can reveal the specific stage in the user journey where they drop off, like onboarding, while the path analysis shows you the exact actions leading to it.<\/p><figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/02\/funnel-product-value_2cd7b5e2fd4b1e6c77c32d0c80bbdc08_800.webp 1x, https:\/\/images.storychief.com\/account_6827\/funnel-product-value_2cd7b5e2fd4b1e6c77c32d0c80bbdc08_1600.jpg 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/02\/funnel-product-value_2cd7b5e2fd4b1e6c77c32d0c80bbdc08_800.webp 1x, https:\/\/images.storychief.com\/account_6827\/funnel-product-value_2cd7b5e2fd4b1e6c77c32d0c80bbdc08_1600.jpg 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/02\/funnel-product-value_2cd7b5e2fd4b1e6c77c32d0c80bbdc08_800.webp\" alt=\"Funnel analysis in Userpilot\" \/><\/picture><figcaption>Funnel analysis in <a href=\"https:\/\/userpilot.com\/userpilot-demo\" target=\"_blank\" rel=\"noopener noreferrer\">Userpilot<\/a>.<\/figcaption><\/figure><h3 id=\"fsftu\">Continuously speak with customers to understand their changing needs<\/h3><p>If you want to retain your product-market fit, you must engage in <a href=\"https:\/\/userpilot.com\/blog\/continuous-discovery-framework-teresa-torres\/\" target=\"_blank\" rel=\"noopener noreferrer\">continuous product discovery<\/a>.<\/p><p>By continuously talking to your customers, you can stay on top of their changing needs and identify new opportunities.<\/p><p>By talking, I mean:<\/p><ul><li>Running regular surveys (PMF, CSAT, NPS, CES, etc.).<\/li><li>Conducting interviews and focus groups.<\/li><li>Listening to their conversations with your customer-facing colleagues, like your<a href=\"https:\/\/userpilot.com\/blog\/customer-success-roles\/\" target=\"_blank\" rel=\"noopener noreferrer\"> customer success <\/a>or sales team.<\/li><\/ul><p>Don&#8217;t rely on just one method. Use them to complement each other.<\/p><p>For instance, follow up on your surveys by interviewing particularly <a href=\"https:\/\/userpilot.com\/blog\/customer-dissatisfaction\/\" target=\"_blank\" rel=\"noopener noreferrer\">dissatisfied customers<\/a>. Or send targeted surveys to gather insights about issues they brought up in their phone call with the customer service agent.<\/p><figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/02\/survey-frequency-in-userpilot-product-value_b664be2594f2233edf16c1970151dbe3_800.webp 1x, https:\/\/images.storychief.com\/account_6827\/survey-frequency-in-userpilot-product-value_b664be2594f2233edf16c1970151dbe3_1600.jpg 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/02\/survey-frequency-in-userpilot-product-value_b664be2594f2233edf16c1970151dbe3_800.webp 1x, https:\/\/images.storychief.com\/account_6827\/survey-frequency-in-userpilot-product-value_b664be2594f2233edf16c1970151dbe3_1600.jpg 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/02\/survey-frequency-in-userpilot-product-value_b664be2594f2233edf16c1970151dbe3_800.webp\" alt=\"Survey frequency settings in Userpilot\" \/><\/picture><figcaption>Survey frequency settings in <a href=\"https:\/\/userpilot.com\/userpilot-demo\" target=\"_blank\" rel=\"noopener noreferrer\">Userpilot<\/a>.<\/figcaption><\/figure><h2 id=\"3rq68\"><strong>Conclusion<\/strong><\/h2><p>Product value is essential for its success. A product that doesn&#8217;t solve acute user problems or satisfy their desires won&#8217;t sell.<\/p><p>The issue is that value is very subjective and depends on <a href=\"https:\/\/userpilot.com\/blog\/customer-perception\/\">customer perception<\/a>. While some customers look for tangible value, like improved productivity or money savings, others are lured by less tangible factors, like the sense of belonging or prestige the product gives them.<\/p><p>To identify such diverse user needs and expectations, you need to engage in an ongoing conversation with your customers. And use diverse tools to capture their insights.<\/p><p>If you&#8217;d like to learn how Userpilot can help you identify genuine user needs, <a href=\"https:\/\/userpilot.com\/userpilot-demo\" target=\"_blank\" rel=\"noopener noreferrer\">book the demo!<\/a><\/p><p><!-- strchf script --><script>if(window.strchfSettings === undefined) window.strchfSettings = {};window.strchfSettings.stats = {url: \"https:\/\/userpilot-io.storychief.io\/en\/product-value?id=1407821707&type=2\",title: \"Product Value: Definition, Calculation, and Ways to Increase It\",siteId: \"3015\",id: \"f138fbd6-c4b0-4b49-aaf5-03985777099a\"};(function(d, s, id) {var js, sjs = d.getElementsByTagName(s)[0];if (d.getElementById(id)) {window.strchf.update(); return;}js = d.createElement(s); js.id = id;js.src = \"https:\/\/d37oebn0w9ir6a.cloudfront.net\/scripts\/v0\/strchf.js\";js.async = true;sjs.parentNode.insertBefore(js, sjs);}(document, 'script', 'storychief-jssdk'))<\/script><!-- End strchf script --><\/p>","protected":false},"excerpt":{"rendered":"<p>Product value is the benefits of using the product: how well it solves user problems, satisfies their needs, and improves their lives. That&#8217;s the customer perspective. From a business perspective, product value refers to its contribution to the company&#8217;s goals, like generating revenue, increasing competitive advantage, or improving brand reputation.<\/p>\n","protected":false},"author":61,"featured_media":254933,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"categories":[214],"tags":[1052,5740,5481],"class_list":["post-14343","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-product-management","tag-customer-perceived-value","tag-customer-value","tag-product-value"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Product Value: Definition, Calculation, and Ways to Increase It<\/title>\n<meta name=\"description\" content=\"Read to learn what product value is and its different types. 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