- \n
- Onboarding automation is the use of automation to streamline onboarding-related workflows to guide new customers<\/a> or new employees through every step with little or no manual assistance.<\/li>\n<\/ul>\n
Let\u2019s explore how UserGuiding, Userflow, and Stonly compare when it comes to onboarding automation.<\/p>\n
- \n
- UserGuiding is a no-code product adoption tool that lets users create in-app walkthroughs, guides, and checklists. The solution makes it possible for teams to onboard, engage, and retain users without needing coding skills to create these in-app experiences.<\/li>\n<\/ul>\n
- \n
- Userflow is a user onboarding<\/a> solution centered around building in-app flows and guides quickly and seamlessly. It helps product teams onboard new users, creates guides\/checklists, and surveys customers to gather valuable feedback.<\/li>\n<\/ul>\n
- \n
- Stonly positions itself as a cheaper alternative to some of the pricier product adoption solutions on the market. In reality, it\u2019s more of a customer service tool that can be used to build knowledge bases rather than an actual onboarding or analytics platform.<\/li>\n<\/ul>\n
- \n
- Userpilot is a product growth platform that drives user activation<\/a>, feature adoption, and expansion revenue. It also helps product teams collect user feedback, streamline onboarding, and gather actionable insights<\/a> from analytics.<\/li>\n<\/ul>\n
- \n
- If you\u2019re looking for a better option for onboarding automation, Userpilot<\/a> exceeds both functionality and value for money compared to other tools on the list. Get a Userpilot demo<\/a> for onboarding automation and drive your product growth code-free.<\/li>\n<\/ul>\n
What is onboarding automation<\/h2>\n
Onboarding automation is the use of automation to streamline onboarding-related workflows to guide new customers<\/a> or new employees through every step with little or no manual assistance.<\/p>\n
UserGuiding for onboarding automation<\/h2>\n
As a no-code onboarding tool, UserGuiding has numerous features that will help you create onboarding flows<\/a> for your new customers and guide them throughout their journey.<\/p>\n
Here’s what you’ll get when you start using UserGuiding:<\/p>\n
- \n
- Create interactive product walkthroughs<\/a> without disturbing your developers as it\u2019s completely code-free.<\/li>\n
- Build onboarding checklists<\/a> and drive customers to the activation point by eliminating the guesswork on what the next step should be.<\/li>\n
- Create interactive elements, such as product tours, tooltips, and pop-ups, to help keep users engaged and increase the likelihood that they’ll complete the onboarding process.<\/li>\n
- Create a resource center to add different educational resources for your users.<\/li>\n<\/ul>\n
![\"\"](\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2022\/10\/userguiding-user-onboarding.png\")
<\/p>\nThough UserGuiding is a great tool for startups that don\u2019t have much money to invest in an onboarding tool, it has very strict limitations for the Basic plan.<\/p>\n
You can only create a maximum of 20 guides and hotspots, 2 onboarding checklists, and 1 resource center. If you want to create unlimited guides with unlimited UI patterns, you should go for the Professional plan which can cost from $299 to $399.<\/p>\n
The one drawback when using UserGuiding for onboarding is the fact that its analytics dashboard only encompasses the elements that you\u2019ve created within the platform. In contrast, Userpilot is able to track all elements, events, and behaviors throughout the entire user journey.<\/p>\n
UserGuiding pros<\/h3>\n
UserGuiding has quite a few benefits as a product adoption solution, particularly for early-stage SaaS companies that need an easy-to-use starter tool for their small (but growing) team of product developers or marketers. Let\u2019s look at some of the pros that UserGuiding has to offer:<\/p>\n
- \n
- Chrome extension<\/strong> – UserGuiding utilizes a no-code Chrome extension.<\/li>\n
- Survey template gallery<\/strong> – UserGuiding lets you choose from six survey templates or create your own survey from scratch.<\/li>\n
- Analytics dashboard<\/strong> – users can see their monthly active users (MAUs) for the month, monitor the number of views their guides are getting, and see how many interactions checklists or resource centers have had in the past week from the UserGuiding homepage.<\/li>\n
- Custom themes<\/strong> – granular theme customization and color selection.<\/li>\n
- Easy onboarding<\/strong> – onboarding checklist walks you through key steps, such as how to get the UserGuiding Chrome extension and create your first guide.<\/li>\n<\/ul>\n
UserGuiding cons<\/h3>\n
While there are quite a few benefits to using UserGuiding, there are three significant drawbacks to note:<\/p>\n
- \n
- Dashboard customization<\/strong> – you can\u2019t edit your home dashboard or choose which analytics you want to see.<\/li>\n
- Pricing jumps<\/strong> – upgrading from Basic (2,500 MAUs) to Professional (20,000 MAUs) increases your subscription cost by more than 4x.<\/li>\n
- Manual localization<\/strong> – UserGuiding doesn\u2019t have AI-powered localization, so you\u2019ll need to manually download, translate, and upload every CSV when attempting to localize content for your product.<\/li>\n
- HubSpot integration<\/strong> – the UserGuiding-HubSpot integration is only a one-way integration which limits its functionality and prevents you from setting up two-way data synchronization between both platforms.<\/li>\n
- Limited analytics<\/strong> – the analytics dashboard only shows you data for onboarding materials created with UserGuiding and even those analytics are quite limited as surveys only show you total responses rather than letting you select a date range.<\/li>\n
- Survey limit<\/strong> – you can only have one active survey on the Basic plan which is disappointing considering UserGuiding costs over $1,000 annually (whereas Userpilot<\/a> lets you create unlimited surveys and collect up to 250 responses per month on the cheapest plan).<\/li>\n<\/ul>\n
UserGuiding pricing<\/h3>\n
UserGuiding has three plans to choose from, targeted towards a range of business sizes from startup to enterprise.<\/p>\n
Here are UserGuiding\u2019s specific pricing details:<\/p>\n
![\"\"](\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2023\/10\/userguiding-new-pricing-november-2023-1024x813.png\")
<\/p>\n- \n
- Basic<\/strong>: Costing $129\/month, the Basic plan is targeted towards startups and SMBs. The Basic plan is quite limited as it caps your account at one active survey, two active checklists, and no more than 2,500 MAUs. Features include:\n
- \n
- Access to user identification features.<\/li>\n
- Integrations with Google Analytics, HubSpot, Intercom, and more.<\/li>\n
- Email and chat support.<\/li>\n
- Customizable theme (only one).<\/li>\n<\/ul>\n<\/li>\n
- Professional<\/strong>: The Professional plan costs almost 4x as much as the Basic tier at $499\/month. That said, it significantly increases capacity to 20,000 MAUs and improves the quality of customer support you\u2019ll receive. Features include:\n
- \n
- Removal of UserGuiding branding.<\/li>\n
- Language localization.<\/li>\n
- Full customer support access.<\/li>\n
- Five team member seats.<\/li>\n
- Five customizable themes.<\/li>\n
- Unlimited guides and checklists.<\/li>\n<\/ul>\n<\/li>\n
- Corporate<\/strong>: Subscriptions on the Corporate plan start at $999\/month.\u00a0Of course, this higher price does come with its fair share of enterprise perks. Features include:\n
- \n
- Service Level Agreement (SLA) + Data Processing Agreement (DPA).<\/li>\n
- Up to 10 active surveys.<\/li>\n
- Custom MAU capacity based on your needs.<\/li>\n
- Unlimited team member seats.<\/li>\n
- Unlimited customizable themes.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n
All monthly plans are marked down by 30% when customers choose to bill annually.<\/p>\n
Userflow for onboarding automation<\/h2>\n
Userflow positions itself as a user onboarding tool<\/a>, so most of its features are targeted towards that use case. Here are the Userflow features and functionalities that you can use to onboard new users to your product:<\/p>\n
- \n
- Flows<\/strong>: In-app flows are the primary user onboarding feature that Userflow offers. You\u2019ll be able to add steps like speech bubbles, tooltips<\/a>, modals, or hidden steps used as triggers. You can also select whether a step is mandatory for flow completion and change the size or theme if needed.<\/li>\n<\/ul>\n
![\"\"](\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2023\/09\/Userflow-flow-steps.png\")
<\/p>\n- \n
- Targeting<\/strong>: You can create personalized and contextual onboarding<\/a> flows with Userflow due to its auto-start settings. You can add trigger conditions like what page users are on, which segment they\u2019re in, when they signed up, which elements they\u2019ve clicked, and which flows they\u2019ve seen.<\/li>\n<\/ul>\n
![\"\"](\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2023\/09\/Userflow-targeting-settings.png\")
<\/p>\n- \n
- Checklists<\/strong>: Userflows lets you create checklists<\/a> with an unlimited number of tasks, trigger them if certain targeting conditions are met, configure whether tasks need to be completed in a specific order, and prevent users from dismissing the checklist if needed.<\/li>\n<\/ul>\n
![\"\"](\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2023\/09\/Userflow-checklists.png\")
<\/p>\nUserflow pros<\/h3>\n
Userflow has multiple benefits but the most notable is how easy it is to create and edit flows within the software. Userflow\u2019s ease-of-use makes it an attractive solution for product teams<\/a>, marketers, and even solopreneurs.<\/p>\n
Here are the pros of using Userflow:<\/p>\n
- \n
- Flow builder<\/strong>: Userflow\u2019s intuitive drag-and-drop flow builder makes it easy to add new steps, create links between steps, and reorder steps by moving them around. Speech bubbles, tooltips, and modals are the three primary UI elements<\/a> that you can use when creating steps.<\/li>\n
- AI assistant<\/strong>: Userflow lets you create in-app AI assistants<\/a> that can respond to customers in their native language (but will default to English if unsure which language the customer is speaking). Do note that you\u2019ll need to pay an additional $100\/month if you exceed 100 monthly messages.<\/li>\n
- Integrations<\/strong>: Userflow integrates with tools like Amplitude, Mixpanel, Segment, Salesforce, Heap, HubSpot, and more \u2014 which makes it easy to integrate Userflow with your existing tech stack so you can sync data between platforms.<\/li>\n<\/ul>\n
Userflow cons<\/h3>\n
Of course, there are some limitations to Userflow since it\u2019s one of the newer onboarding solutions<\/a> on the market. Let\u2019s take a look at some of the downsides of choosing Userflow as your onboarding tool:<\/p>\n
- \n
- Analytics<\/strong>: This is undoubtedly Userflow\u2019s biggest weakness. It doesn\u2019t have a home dashboard for analytics<\/a> which means you\u2019ll need to manually go into every flow, checklist, launcher, or resource center to view the analytics for it.<\/li>\n<\/ul>\n
Note: Competitors like Userpilot and Pendo<\/a> include native analytics dashboards on their entry-level plans.<\/p>\n
- \n
- Reordering<\/strong>: While reordering steps in a flow can be done in a drag-and-drop fashion, the links between steps aren\u2019t automatically severed. This means you\u2019ll need to manually remove cross-step links and reconnect the steps whenever you change their order which can be a hassle.<\/li>\n
- Limitations<\/strong>: Userflow\u2019s entry-level plan has restrictive limitations like only being able to include two questions in NPS surveys<\/a> and needing to pay extra if you want to add more than three team members (while competitors on the market like Userpilot usually offer five seats or more).<\/li>\n<\/ul>\n
Userflow pricing<\/h3>\n
Userflow has three paid plans \u2014 Startup, Pro, and Enterprise \u2014 that start at $240 and increase in price as your MAUs grow<\/a>. For example, the Startup plan costs over $1,000\/month once you reach 50,000 MAUs which could make it difficult for products with thousands of freemium users<\/a> to scale.<\/p>\n
![\"\"](\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2023\/10\/userflow-pricing-new-november-2023-1024x814.png\")
<\/p>\nHere\u2019s a closer look at each of Userflow\u2019s plans:<\/p>\n
- \n
- Startup<\/strong>: Userflow\u2019s entry-level Startup plan starts at $240\/month for 3,000 MAUs. Due to the survey and team size limitations of the Starter plan, you\u2019ll likely need to upgrade to Pro at some point or purchase additional seats for $20\/month each.<\/li>\n
- Pro<\/strong>: Userflow\u2019s Pro plan costs almost three times as much at $680\/month for 10,000 MAUs. It contains essential features like localization<\/a>, advanced integrations, event tracking, and unlimited surveys so you\u2019ll probably need to upgrade to this tier eventually to continue growing.<\/li>\n
- Enterprise<\/strong>: Userflow\u2019s Enterprise tier is priced on a quote basis and can accommodate a custom number of MAUs. It comes with benefits like concierge support, security questionnaires, custom contracts, and single sign-on (SSO) features.<\/li>\n<\/ul>\n
Stonly for onboarding automation<\/h2>\n
Seeing as Stonly is a knowledge base builder first and onboarding\/adoption solution second, it has quite a few features that are missing, too basic, or difficult to use for user onboarding.<\/a><\/p>\n
Some workarounds like interface triggers, guides that help you personalize content, and flow reports that show you which stage of the journey customers are getting stuck on could still be used:<\/p>\n
- \n
- UI Triggers<\/strong>: Stonly lets you add triggers like pills (icons at the bottom of your screen), banners (bars on the top of your page), hotspots, icons next to an element, or hidden conditions. Note that triggers are only available on paid plans, so Basic users won\u2019t have access to them.<\/li>\n<\/ul>\n
![\"\"](\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2023\/09\/Stonly-trigger-dashboard.png\")
<\/p>\n- \n
- Guides<\/strong>: Stonly lets you build in-app guides<\/span><\/a> through its visual editor. You\u2019ll be able to add steps, links, surveys, contact forms, checklists, automation, and live chat embeds into these guides with little to no coding. Features like UI triggers or guide variables are limited to paid plans.<\/li>\n<\/ul>\n
![\"\"](\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2023\/09\/Stonly-guide-special-step.png\")
<\/p>\n- \n
- Flow Reports<\/strong>: Stonly\u2019s flow reports can help you identify which stages or steps of the onboarding journey most of your users are getting stuck on. However, this data is only updated every 15 minutes so you won\u2019t be able to view real-time user path metrics with Stonly.<\/li>\n<\/ul>\n
![\"\"](\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2023\/09\/Stonly-flows-reports.jpg\")
<\/p>\nStonly pros<\/h3>\n
While Stonly isn\u2019t as capable as full-on digital adoption solutions like Userpilot, Pendo, or Appcues, it does have a few benefits:<\/p>\n
- \n
- Self-Service Support<\/strong>: Because building knowledge bases is the primary use case for Stonly (and arguably its core product), it has advanced self-service support features that could outperform other adoption solutions, such as abundant live chat integrations.<\/li>\n
- Analytics Dashboard<\/strong>: Stonly has a unified analytics dashboard that can show you global insights across all your guides. This makes it easier to track content engagement and monitor your key performance indicators (KPIs)<\/a>.<\/li>\n
- Guide Builder<\/strong>: While other Stonly features such as event tracking, user targeting, data streaming, and styling require coding, the guide builder uses an intuitively designed visual interface to let you add, edit, or delete steps.<\/li>\n<\/ul>\n
Stonly cons<\/h3>\n
Unfortunately, there are quite a few drawbacks to using Stonly that stem from its lopsided features, no-code capabilities (or lack thereof), and view-based pricing model:<\/p>\n
- \n
- Feature Set<\/strong>: Seeing as Stonly is a knowledge base builder first and onboarding\/adoption solution second, it has quite a few features that are missing, too basic, or difficult to use. If user onboarding and product adoption are your main use cases, consider alternatives.<\/li>\n
- Coding Requirements<\/strong>: Unlike most of its competitors, Stonly doesn\u2019t advertise itself as a no-code onboarding\/adoption platform. This means you\u2019ll need coding knowledge to track events, target users, stream data, and style your content.<\/li>\n
- Pay-as-You-Go Pricing<\/strong>: Stonly\u2019s pricing charges additional fees based on the number of views that guides get. Customers who don\u2019t exceed 4,000 guide views per month won\u2019t be charged extra, but those who do will pay an additional $250 to $500 monthly depending on volume.<\/li>\n<\/ul>\n
Stonly pricing<\/h3>\n
Stonly offers two paid plans. In addition to the base subscription cost, customers will also be charged additional fees if their guides get more than 4,000 views per month.
![\"\"](\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2023\/10\/stonly-new-pricing-november-2023-1024x684.png\")
<\/p>\nHere\u2019s an overview of Stonly\u2019s three subscription tiers:<\/p>\n
- \n
- Small Business<\/strong>: Stonly\u2019s Business tier is the entry-level paid plan that starts at $249\/month but offers a 20% discount if you bill annually. It includes five team seats, unlimited guides, multi-language support, guide variables, and integrations. You\u2019ll be billed extra if you exceed 4,000 guide views.<\/li>\n
- Enterprise<\/strong>: The Enterprise version of Stonly uses quote-based pricing and includes all the features of the Business tier. It has additional features like surveys, automatic guide translation, advanced permissions, additional integrations, priority support, and single sign-on (SSO).<\/li>\n<\/ul>\n
Better alternative to UserGuiding, Userflow, and Stonly<\/h2>\n
We have discussed UserGuiding, Userflow, and Stonly for onboarding automation with their pros, cons, and pricing. Let’s take a look at a better alternative, Userpilot<\/a>.<\/p>\n
Userpilot for onboarding automation<\/h3>\n
User onboarding<\/a> is a crucial part of the customer journey<\/a> as it speeds up the adoption process and increases retention rates<\/a>. Onboarding is one of Userpilot\u2019s core use cases, along with product growth analytics and user feedback, so it has plenty of features that you can utilize.<\/p>\n
Here are some Userpilot features you can use when onboarding new users<\/a>:<\/p>\n
- \n
- No-code builder<\/strong>: Creating flows with Userpilot is as simple as installing the Chrome extension, selecting the UI patterns<\/a> you\u2019d like to use, and then editing the content\/settings to suit your use case. You can also use templates to create modals, slideouts, tooltips, and driven actions.<\/li>\n<\/ul>\n
![\"\"](\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2023\/09\/Userpilot-UI-patterns-1.png\")
<\/p>\n- \n
- Native tooltips<\/strong>: It lets you create native tooltips<\/a> that show up when users hover over an element or click on an information badge. Since these native tooltips attach to the element itself, they aren\u2019t page-dependent and will show up on any screen where that element is visible.<\/li>\n<\/ul>\n
![\"\"](\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2023\/09\/Userpilot-badge-tooltip.png\")
<\/p>\n- \n
- Funnel analytics<\/strong>: Its advanced analytics lets you create funnel reports<\/a> that track the onboarding journey. You can also add filters (like name, user ID, signup date, operating system, country, etc.) and monitor the total conversion rate from the first step of the funnel to the last.<\/li>\n<\/ul>\n
![\"\"](\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2023\/09\/Userpilot-conversion-funnel-breakdown.png\")
<\/p>\n- \n
- User segmentation<\/strong>: It lets you segment users<\/a> based on the device they\u2019re using, where they\u2019re located, their engagement data, or which NPS rating they selected on the latest survey. You can then filter your analytics dashboards to see which segments struggle with onboarding.<\/li>\n<\/ul>\n
![\"\"](\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2023\/09\/Userpilot-segmentation-conditions.png\")
<\/p>\nUserpilot pros<\/h4>\n
As a full-suite digital adoption platform, Userpilot has all the features you need to onboard users, track analytics, and gather feedback from customers without writing a single line of code. Here are a few pros of using it as your product growth solution:<\/p>\n
- \n
- No-code builder<\/strong>: Its Chrome extension lets you build flows, add UI elements, and tag features without writing a single line of code.<\/li>\n
- UI patterns<\/strong>: There are plenty of UI patterns<\/a> to choose from when using it, such as hotspots, tooltips, banners, slideouts, modals, and more!<\/li>\n
- Startup-friendly<\/strong>: Its entry-level plan<\/a> gives you access to all available UI patterns so you can hit the ground running.<\/li>\n
- Walkthroughs and flows<\/strong>: Build engaging interactive walkthroughs and personalized onboarding flows that target specific segments of your user base.<\/li>\n
- Self-service support<\/strong>: Build an in-app resource center<\/a> to help users solve problems, customize its appearance to align it with your brand, and insert various types of content (videos, flows, or chatbots) to keep your customers satisfied.<\/li>\n
- A\/B testing<\/strong>: Its built-in A\/B testing<\/a> capabilities will help you split-test flows, iterate on the best-performing variants, and continually optimize based on user behavior.<\/li>\n
- Feedback collection<\/strong>: It has built-in NPS surveys<\/a> with its own unified analytics dashboard and response tagging to help you retarget users. There are other survey types to choose from and you can even create your own custom survey.<\/li>\n
- Survey templates<\/strong>: There are 14 survey templates to choose from so you can gather feedback on specific features or run customer satisfaction benchmarking<\/a> surveys like CSAT and CES.<\/li>\n
- Advanced analytics<\/strong>: It lets you analyze product usage data<\/a>, monitor engagement on all in-app flows, and use the data to create user segments that are based on behaviors instead of demographics.<\/li>\n
- Event tracking<\/strong>: It’s no-code event tracking<\/a> lets you tag UI interactions (hovers, clicks, or form fills) and group them into a custom event that reflects feature usage.<\/li>\n
- Mobile:<\/b>\u00a0With Userpilot\u2019s mobile SDK, you can\u00a0create targeted onboarding flows<\/span><\/a>\u00a0using slideouts, carousels, and push notifications without writing extra code.<\/li>\n
- Third-party integrations<\/strong>: It has built-in integrations with tools like Amplitude, Mixpanel, Kissmetrics, Segment, Heap, HubSpot, Intercom, Google Analytics, and Google Tag Manager so you can share data between all the solutions in your tech stack<\/a>.<\/li>\n<\/ul>\n
Userpilot cons<\/h4>\n
Of course, no tool is perfect and there are a few cons to consider before choosing it as your user onboarding or product growth solution:<\/p>\n
- \n
- Employee onboarding<\/strong>: Currently, it only supports in-app customer onboarding<\/a>.<\/li>\n
- Freemium plan<\/strong>: There\u2019s no freemium plan so those bootstrapping their startup and need sub-$100 solutions should consider more affordable onboarding platforms like UserGuiding or Product Fruits.<\/li>\n<\/ul>\n
Userpilot pricing<\/h4>\n
- Freemium plan<\/strong>: There\u2019s no freemium plan so those bootstrapping their startup and need sub-$100 solutions should consider more affordable onboarding platforms like UserGuiding or Product Fruits.<\/li>\n<\/ul>\n
- UI patterns<\/strong>: There are plenty of UI patterns<\/a> to choose from when using it, such as hotspots, tooltips, banners, slideouts, modals, and more!<\/li>\n
- No-code builder<\/strong>: Its Chrome extension lets you build flows, add UI elements, and tag features without writing a single line of code.<\/li>\n
- User segmentation<\/strong>: It lets you segment users<\/a> based on the device they\u2019re using, where they\u2019re located, their engagement data, or which NPS rating they selected on the latest survey. You can then filter your analytics dashboards to see which segments struggle with onboarding.<\/li>\n<\/ul>\n
- Funnel analytics<\/strong>: Its advanced analytics lets you create funnel reports<\/a> that track the onboarding journey. You can also add filters (like name, user ID, signup date, operating system, country, etc.) and monitor the total conversion rate from the first step of the funnel to the last.<\/li>\n<\/ul>\n
- Native tooltips<\/strong>: It lets you create native tooltips<\/a> that show up when users hover over an element or click on an information badge. Since these native tooltips attach to the element itself, they aren\u2019t page-dependent and will show up on any screen where that element is visible.<\/li>\n<\/ul>\n
- Enterprise<\/strong>: The Enterprise version of Stonly uses quote-based pricing and includes all the features of the Business tier. It has additional features like surveys, automatic guide translation, advanced permissions, additional integrations, priority support, and single sign-on (SSO).<\/li>\n<\/ul>\n
- Coding Requirements<\/strong>: Unlike most of its competitors, Stonly doesn\u2019t advertise itself as a no-code onboarding\/adoption platform. This means you\u2019ll need coding knowledge to track events, target users, stream data, and style your content.<\/li>\n
- Analytics Dashboard<\/strong>: Stonly has a unified analytics dashboard that can show you global insights across all your guides. This makes it easier to track content engagement and monitor your key performance indicators (KPIs)<\/a>.<\/li>\n
- Self-Service Support<\/strong>: Because building knowledge bases is the primary use case for Stonly (and arguably its core product), it has advanced self-service support features that could outperform other adoption solutions, such as abundant live chat integrations.<\/li>\n
- Flow Reports<\/strong>: Stonly\u2019s flow reports can help you identify which stages or steps of the onboarding journey most of your users are getting stuck on. However, this data is only updated every 15 minutes so you won\u2019t be able to view real-time user path metrics with Stonly.<\/li>\n<\/ul>\n
- Guides<\/strong>: Stonly lets you build in-app guides<\/span><\/a> through its visual editor. You\u2019ll be able to add steps, links, surveys, contact forms, checklists, automation, and live chat embeds into these guides with little to no coding. Features like UI triggers or guide variables are limited to paid plans.<\/li>\n<\/ul>\n
- Pro<\/strong>: Userflow\u2019s Pro plan costs almost three times as much at $680\/month for 10,000 MAUs. It contains essential features like localization<\/a>, advanced integrations, event tracking, and unlimited surveys so you\u2019ll probably need to upgrade to this tier eventually to continue growing.<\/li>\n
- Limitations<\/strong>: Userflow\u2019s entry-level plan has restrictive limitations like only being able to include two questions in NPS surveys<\/a> and needing to pay extra if you want to add more than three team members (while competitors on the market like Userpilot usually offer five seats or more).<\/li>\n<\/ul>\n
- Reordering<\/strong>: While reordering steps in a flow can be done in a drag-and-drop fashion, the links between steps aren\u2019t automatically severed. This means you\u2019ll need to manually remove cross-step links and reconnect the steps whenever you change their order which can be a hassle.<\/li>\n
- AI assistant<\/strong>: Userflow lets you create in-app AI assistants<\/a> that can respond to customers in their native language (but will default to English if unsure which language the customer is speaking). Do note that you\u2019ll need to pay an additional $100\/month if you exceed 100 monthly messages.<\/li>\n
- Flow builder<\/strong>: Userflow\u2019s intuitive drag-and-drop flow builder makes it easy to add new steps, create links between steps, and reorder steps by moving them around. Speech bubbles, tooltips, and modals are the three primary UI elements<\/a> that you can use when creating steps.<\/li>\n
- Checklists<\/strong>: Userflows lets you create checklists<\/a> with an unlimited number of tasks, trigger them if certain targeting conditions are met, configure whether tasks need to be completed in a specific order, and prevent users from dismissing the checklist if needed.<\/li>\n<\/ul>\n
- Targeting<\/strong>: You can create personalized and contextual onboarding<\/a> flows with Userflow due to its auto-start settings. You can add trigger conditions like what page users are on, which segment they\u2019re in, when they signed up, which elements they\u2019ve clicked, and which flows they\u2019ve seen.<\/li>\n<\/ul>\n
- Flows<\/strong>: In-app flows are the primary user onboarding feature that Userflow offers. You\u2019ll be able to add steps like speech bubbles, tooltips<\/a>, modals, or hidden steps used as triggers. You can also select whether a step is mandatory for flow completion and change the size or theme if needed.<\/li>\n<\/ul>\n
- Pricing jumps<\/strong> – upgrading from Basic (2,500 MAUs) to Professional (20,000 MAUs) increases your subscription cost by more than 4x.<\/li>\n
- Survey template gallery<\/strong> – UserGuiding lets you choose from six survey templates or create your own survey from scratch.<\/li>\n
- Build onboarding checklists<\/a> and drive customers to the activation point by eliminating the guesswork on what the next step should be.<\/li>\n
- Create interactive product walkthroughs<\/a> without disturbing your developers as it\u2019s completely code-free.<\/li>\n
- If you\u2019re looking for a better option for onboarding automation, Userpilot<\/a> exceeds both functionality and value for money compared to other tools on the list. Get a Userpilot demo<\/a> for onboarding automation and drive your product growth code-free.<\/li>\n<\/ul>\n
- Userpilot is a product growth platform that drives user activation<\/a>, feature adoption, and expansion revenue. It also helps product teams collect user feedback, streamline onboarding, and gather actionable insights<\/a> from analytics.<\/li>\n<\/ul>\n
- Stonly positions itself as a cheaper alternative to some of the pricier product adoption solutions on the market. In reality, it\u2019s more of a customer service tool that can be used to build knowledge bases rather than an actual onboarding or analytics platform.<\/li>\n<\/ul>\n
- Userflow is a user onboarding<\/a> solution centered around building in-app flows and guides quickly and seamlessly. It helps product teams onboard new users, creates guides\/checklists, and surveys customers to gather valuable feedback.<\/li>\n<\/ul>\n
- UserGuiding is a no-code product adoption tool that lets users create in-app walkthroughs, guides, and checklists. The solution makes it possible for teams to onboard, engage, and retain users without needing coding skills to create these in-app experiences.<\/li>\n<\/ul>\n
![\"Userpilot](\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2024\/02\/userpilot-pricing-plans-6.png\")
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