{"id":14485,"date":"2024-10-31T23:07:41","date_gmt":"2024-10-31T23:07:41","guid":{"rendered":"https:\/\/userpilot.com\/blog\/greeting-message-for-new-customers\/"},"modified":"2026-02-25T12:15:33","modified_gmt":"2026-02-25T12:15:33","slug":"greeting-message-for-new-customers","status":"publish","type":"post","link":"https:\/\/userpilot.com\/blog\/greeting-message-for-new-customers\/","title":{"rendered":"15 Best Greeting Messages For New Customers [+ Best Practices]"},"content":{"rendered":"<p>Looking to create a killer greeting message for new customers and want to see how other successful brands are doing it first?<\/p>\n<p>You are in the right place! This article cuts through the noise and shows you 15 examples from popular companies, then shares several welcome message samples and templates you can grab!<\/p>\n<p>Hopefully, by the end of the article, you\u2019ll be able to craft welcome messages that elevate your <a href=\"https:\/\/userpilot.com\/solutions\/user-onboarding-software\/\" target=\"_blank\" rel=\"noopener noreferrer\">onboarding experience<\/a>.<\/p>\n<h2 id=\"6j0hf\"><strong>Effective welcome message examples<\/strong><\/h2>\n<h3 id=\"65m2c\"><strong>Groupize &#8211; add gamification to motivate users<\/strong><\/h3>\n<p>The meeting management platform Groupize took <a href=\"https:\/\/userpilot.com\/blog\/onboarding-gamification\/\">onboarding gamification<\/a> to a whole new level by creating an assistant called G.G that guides users through the product in a fun and engaging manner.<\/p>\n<p>The flow begins with the personalized welcome message below that allows users to choose whether to take the onboarding guide immediately or shift it for later.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/09\/image_6be892f3c6a995f7be80903118d0c4ae_800.png 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/09\/image_6be892f3c6a995f7be80903118d0c4ae_800.png 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/09\/image_6be892f3c6a995f7be80903118d0c4ae_800.png\" alt=\"groupize-GG-assistant \" \/><\/picture><figcaption><a href=\"https:\/\/userpilot.com\/blog\/groupize-gamification-case-study\/\" target=\"_blank\" rel=\"noopener noreferrer\">Read more about how Userpilot helped Groupize boost adoption<\/a>.<\/figcaption><\/figure>\n<p><!-- Greeting Message for New Customers - Interactive Quiz --><\/p>\n<div id=\"up-quiz-container\">\n<div id=\"up-progress-bar-container\">\n<div id=\"up-progress-bar\"><\/div>\n<\/div>\n<div class=\"up-quiz-step active\" data-step=\"1\">\n<h3>How do you currently send greeting messages for new customers?<\/h3>\n<div class=\"up-answers\"><button class=\"up-answer-btn\">A generic welcome email.<\/button><br \/>\n<button class=\"up-answer-btn\">We don&#8217;t have a formal process.<\/button><br \/>\n<button class=\"up-answer-btn\">With personalized in-app messages.<\/button><\/div>\n<\/div>\n<div class=\"up-quiz-step\" data-step=\"2\">\n<h3>How personalized is your current greeting message?<\/h3>\n<div class=\"up-answers\"><button class=\"up-answer-btn\">It&#8217;s a one-size-fits-all message.<\/button><br \/>\n<button class=\"up-answer-btn\">We use the customer&#8217;s first name.<\/button><br \/>\n<button class=\"up-answer-btn\">It\u2019s tailored to their use case in-app.<\/button><\/div>\n<\/div>\n<div class=\"up-quiz-step\" data-step=\"3\">\n<h3>What&#8217;s the main goal of your welcome experience?<\/h3>\n<div class=\"up-answers\"><button class=\"up-answer-btn\">Just to be polite and say hello.<\/button><br \/>\n<button class=\"up-answer-btn\">To point them to documentation.<\/button><br \/>\n<button class=\"up-answer-btn\">To guide them to activate, fast.<\/button><\/div>\n<\/div>\n<div class=\"up-quiz-step\" data-step=\"4\">\n<h3>Where do your most important welcome messages appear?<\/h3>\n<div class=\"up-answers\"><button class=\"up-answer-btn\">Only in the user&#8217;s email inbox.<\/button><br \/>\n<button class=\"up-answer-btn\">We use a basic pop-up on our website.<\/button><br \/>\n<button class=\"up-answer-btn\">Contextually, right inside our product.<\/button><\/div>\n<\/div>\n<div id=\"up-final-step\" class=\"up-quiz-step\">\n<h3>Ready to perfect your greeting message for new customers?<\/h3>\n<p>A great welcome message does more than just say &#8220;hello&#8221;\u2014it activates users, drives adoption, and reduces churn. Userpilot helps you build personalized, contextual in-app experiences that guide users to value, fast.<\/p>\n<p><button id=\"up-cta-btn\">See How Userpilot Works<\/button><\/p>\n<\/div>\n<\/div>\n<p><!-- Remember to link to the JS file you uploaded to your media library --><br \/>\n<script defer src=\"https:\/\/userpilot.com\/blog\/wp-content\/uploads\/2024\/10\/greeting-message-for-new-customers.js\"><\/script><\/p>\n<h3 id=\"2gun0\"><strong>Canva &#8211; use the welcome message to drive personalization<\/strong><\/h3>\n<p>Online graphic design tool Canva leverages its <a href=\"https:\/\/userpilot.com\/blog\/welcome-screen-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">welcome screen<\/a> to collect customer data upfront and tailor <a href=\"https:\/\/userpilot.com\/blog\/positive-user-experience\/\" target=\"_blank\" rel=\"noopener noreferrer\">in-app experiences<\/a>.<\/p>\n<p>By informing users that product templates will be personalized specifically for them, Canva immediately alleviates any feelings of being overwhelmed that new users might experience.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/09\/image_5e410cc633395115b6e3071c7e4b3b7b_800.png 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/09\/image_5e410cc633395115b6e3071c7e4b3b7b_800.png 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/09\/image_5e410cc633395115b6e3071c7e4b3b7b_800.png\" alt=\"Canva-greeting-message-for-new-customers\" \/><\/picture><figcaption>Canva\u2019s greeting message for new customers.<\/figcaption><\/figure>\n<h3 id=\"e76mt\"><strong>Kontentino &#8211; set the right expectations<\/strong><\/h3>\n<p><a href=\"https:\/\/userpilot.com\/blog\/kontentino-case-study\/\" target=\"_blank\" rel=\"noopener noreferrer\">Kontentino <\/a>is a social media management tool that helps teams easily plan and publish content. Its greeting message contains snippets of what users can expect from the <a href=\"https:\/\/userpilot.com\/blog\/user-onboarding-process\/\" target=\"_blank\" rel=\"noopener noreferrer\">onboarding process<\/a> and lets users know they can always contact support when needed.<\/p>\n<p>Adding a smiley photo of a team member was a subtle way to build trust and make users more comfortable. Finally, the greeting message triggers FOMO by mentioning the time limit of 30 days. This is something you want to implement, especially for <a href=\"https:\/\/userpilot.com\/blog\/how-does-a-free-trial-work\/\" target=\"_blank\" rel=\"noopener noreferrer\">trial users<\/a>.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/09\/image_dc7d2a70ad3ab655722ce7aa75fa76aa_800.png 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/09\/image_dc7d2a70ad3ab655722ce7aa75fa76aa_800.png 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/09\/image_dc7d2a70ad3ab655722ce7aa75fa76aa_800.png\" alt=\"Kontentino-welcome-message \" \/><\/picture><figcaption>Konteninto greeting message for new customers.<\/figcaption><\/figure>\n<h3 id=\"74re7\"><strong>Pooch Bandana &#8211; add a bit of humor<\/strong><\/h3>\n<p>Pooch Bandana, a family business that creates handmade bandanas for dogs, uses humor to break the ice and establish a friendly relationship from the onset.<\/p>\n<p>The chatbot greets users with \u201cwoof, woof\u201d as a dog would to someone it\u2019s being friendly with. It also uses playful terms like \u201cbarketing\u201d and \u201chooman\u201d to reflect the brand\u2019s personality and create a<a href=\"https:\/\/userpilot.com\/blog\/how-to-build-a-consistent-brand-experience-tips\/\" target=\"_blank\" rel=\"noopener noreferrer\"> consistent experience<\/a>.<\/p>\n<p>If you also want to take this approach, ensure you don\u2019t go overboard with humor that could offend some of your customers. Not all brands can do this tastefully like Pooch Bandana, so if you have doubts, it\u2019s better not to risk your brand reputation.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/09\/image_9aa362c17d4afd894450a2b18051851c_800.png 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/09\/image_9aa362c17d4afd894450a2b18051851c_800.png 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/09\/image_9aa362c17d4afd894450a2b18051851c_800.png\" alt=\"Bandana-chatbot-greeting \" \/><\/picture><figcaption>How Pooch Bandana creates hilarious greetings messages for customers. Source: tidio.com.<\/figcaption><\/figure>\n<h3 id=\"elt8u\"><strong>Blinkist &#8211; show gratitude<\/strong><\/h3>\n<p>Blinkist helps readers understand key insights from nonfiction books in a short amount of time.<\/p>\n<p>Like most companies, the platform triggers a welcome email each time a new user signs up. However, what makes Blinkist&#8217;s email stand out is how it focuses on expressing appreciation for the reader&#8217;s interest.<\/p>\n<p>This approach offers a valuable lesson: your customer chose <em>you<\/em> out of the many options available. That\u2019s something to be thankful for! While you might think your tool&#8217;s value speaks for itself, remember that other platforms often provide similar solutions. Even without direct competitors, appreciating customers makes them feel acknowledged and increases your chances of turning them into <a href=\"https:\/\/userpilot.com\/blog\/customer-advocacy\/\" target=\"_blank\" rel=\"noopener noreferrer\">loyal advocates<\/a>.<\/p>\n<p>Your thank you note should be personalized and genuine. Also, ensure to tailor the message and specify what you\u2019re thanking them for.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/09\/image_d916f5bbd86291a389db53c86b671ba1_800.png 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/09\/image_d916f5bbd86291a389db53c86b671ba1_800.png 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/09\/image_d916f5bbd86291a389db53c86b671ba1_800.png\" alt=\"Blinkist-thank-you-note\" \/><\/picture><figcaption>Greeting message for new users.<\/figcaption><\/figure>\n<h3 id=\"9cm49\"><strong>Yespark &#8211; surprise with a welcome gift<\/strong><\/h3>\n<p>In the digital world, users often feel like they\u2019re interacting with faceless tech. Sending a gift changes that dynamic entirely. Suddenly, they\u2019re not just engaging with a software product\u2014they\u2019re connecting with a team that cares about their experience.<\/p>\n<p>The parking service app YesPark understands this well and that\u2019s why it generously awards new users with a \u20ac15 promo code\u2014 enough to cover a month&#8217;s parking in many cities.<\/p>\n<p>Moreover, receiving a gift triggers a psychological response that can make users feel obligated to reciprocate in some way, such as by remaining loyal to the service or making a purchase. This is known as the principle of reciprocity in social psychology.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/09\/image_041840484185caa784cb59a32b5062bc_800.png 1x, https:\/\/images.storychief.com\/account_6827\/image_041840484185caa784cb59a32b5062bc_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/09\/image_041840484185caa784cb59a32b5062bc_800.png 1x, https:\/\/images.storychief.com\/account_6827\/image_041840484185caa784cb59a32b5062bc_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/09\/image_041840484185caa784cb59a32b5062bc_800.png\" alt=\"Yespark-welcome-gift\" \/><\/picture><figcaption>YesPark\u2019s greeting message for new customers. Source: Wisepops.com.<\/figcaption><\/figure>\n<h3 id=\"d54pg\"><strong>Loom &#8211; share social proof<\/strong><\/h3>\n<p>Loom is a video messaging platform that allows users to record and share their screens, cameras, and voices. To <a href=\"https:\/\/userpilot.com\/blog\/user-trust\/\" target=\"_blank\" rel=\"noopener noreferrer\">reinforce trust with new users<\/a>, Loom cleverly incorporates social proof into its welcome messages. As in the example below, they include a testimonial from a satisfied customer highlighting the value and ease of use Loom provides.<\/p>\n<p>Social proof is incredibly effective because it draws on real people&#8217;s experiences and recommendations, which are naturally more convincing than any <a href=\"https:\/\/userpilot.com\/blog\/product-marketing-messaging-framework\/\" target=\"_blank\" rel=\"noopener noreferrer\">marketing message<\/a>. Integrating this element into welcome messages helps boost new customers\u2019 confidence in your product and encourages them to get started right away.<\/p>\n<p>Besides sharing social proof, Loom also links to different educational resources to help customers get started with the product. This combination of positive reinforcement and helpful guidance creates a welcoming atmosphere for new users.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/09\/image_bdfcdb5a084435af81cbb23036b6009b_800.png 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/09\/image_bdfcdb5a084435af81cbb23036b6009b_800.png 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/09\/image_bdfcdb5a084435af81cbb23036b6009b_800.png\" alt=\"Loom-greeting-message-for-new-customers\" \/><\/picture><figcaption>Example of using social proof writing a welcome message for business.<\/figcaption><\/figure>\n<h3 id=\"69cqt\"><strong>Get a Newsletter &#8211; provide interactive guidance<\/strong><\/h3>\n<p>Get a Newsletter is an email marketing platform designed to help businesses create and send professional newsletters. Instead of a traditional static welcome message, they use their welcome screen to launch an <a href=\"https:\/\/userpilot.com\/what-are-interactive-user-guides\/\" target=\"_blank\" rel=\"noopener noreferrer\">interactive in-app guide<\/a>.<\/p>\n<p>By keeping the initial welcome message brief and using it as a hook, Get a Newsletter can quickly guide new users through the essential steps of getting started. This interactive approach saves time and speeds up the <a href=\"https:\/\/userpilot.com\/blog\/user-activation-for-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">user activation<\/a> process, allowing newcomers to experience value more quickly.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/09\/image_7448071a827f71ce0fc8d116e2924ca7_800.png 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/09\/image_7448071a827f71ce0fc8d116e2924ca7_800.png 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/09\/image_7448071a827f71ce0fc8d116e2924ca7_800.png\" alt=\"interactive-walkthrough-example \" \/><\/picture><figcaption>Welcoming message followed by an in-app interactive walkthrough.<\/figcaption><\/figure>\n<h3 id=\"18v5g\"><strong>Bonjoro &#8211; leverage the power of video storytelling<\/strong><\/h3>\n<p>With the rise of TikTok videos and Instagram reels, many people have come to enjoy short, insightful, or funny videos. SaaS companies can ride this wave by creating a fun welcome video to greet users, thank them for choosing the product, and share a few quick tips to help them hit the ground running!<\/p>\n<p>That\u2019s exactly what Bonjoro does! The platform helps businesses create personalized video messages, so using its core offering as a part of the <a href=\"https:\/\/userpilot.com\/blog\/user-onboarding-process\/\" target=\"_blank\" rel=\"noopener noreferrer\">onboarding process<\/a> was a great way to showcase the product at work.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/09\/image_765400924c70c2dbd6653a4235428d17_800.png 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/09\/image_765400924c70c2dbd6653a4235428d17_800.png 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/09\/image_765400924c70c2dbd6653a4235428d17_800.png\" alt=\"Bonjoro-greeting-message-for-new-customers\" \/><\/picture><figcaption>Bonjoro\u2019s creative welcome message for website visitors.<\/figcaption><\/figure>\n<h3 id=\"7scej\"><strong>SocialBee &#8211; add a personal touch<\/strong><\/h3>\n<p>SocialBee is an AI-powered social media tool with a target audience of mostly small businesses.<\/p>\n<p>To humanize the brand, the founder personally sends welcome emails to all new signups where he also includes a photo of the entire team.<\/p>\n<p>This small yet meaningful gesture fosters a sense of approachability and builds rapport with customers. By highlighting their small but dedicated team, SocialBee reinforces their role as a supportive partner, rather than just another software provider. It\u2019s a simple strategy that helps them stand out and resonate deeply with their target audience.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/09\/image_08be79c4d07f58807f867e34f05eea51_800.png 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/09\/image_08be79c4d07f58807f867e34f05eea51_800.png 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/09\/image_08be79c4d07f58807f867e34f05eea51_800.png\" alt=\"Socialbee-greeting-message\" \/><\/picture><figcaption>SocialBee uses engaging welcome emails to build customer connections.<\/figcaption><\/figure>\n<h3 id=\"f7ljl\"><strong>Guru &#8211; provide valuable educational resources<\/strong><\/h3>\n<p>Guru is a knowledge management platform that helps teams capture, share, and access information efficiently.<\/p>\n<p>Its<a href=\"https:\/\/userpilot.com\/blog\/saas-onboarding-emails\/\" target=\"_blank\" rel=\"noopener noreferrer\"> onboarding email<\/a> starts with a bold claim, telling customers they&#8217;ve found \u201cTHE solution to their product update challenges.\u201d This is the kind of statement that could easily spark a lively Reddit debate (or a few snarky tweets) if not backed up quickly.<\/p>\n<p>The company cleverly addresses its claim by highlighting well-known companies like Spotify, Slack, and Noom that use the platform. This social proof not only piques user interest but also subtly implies, &#8220;If it works for them, it can work for you too!&#8221;<\/p>\n<p>To further facilitate user engagement, Guru includes links to its<a href=\"https:\/\/userpilot.com\/blog\/product-tours\/\" target=\"_blank\" rel=\"noopener noreferrer\"> product tour<\/a> and on-demand training with the <a href=\"https:\/\/userpilot.com\/blog\/saas-customer-success-guide\/\">customer success team<\/a>.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/09\/image_46f2dd228231d0f7e82c186023f62c8f_800.png 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/09\/image_46f2dd228231d0f7e82c186023f62c8f_800.png 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/09\/image_46f2dd228231d0f7e82c186023f62c8f_800.png\" alt=\"Guru-welcome-message \" \/><\/picture><figcaption>Guru\u2019s well-written welcome message.<\/figcaption><\/figure>\n<h3 id=\"521gb\"><strong>Evernote &#8211; focus on benefits over features<\/strong><\/h3>\n<p>Evernote is a note-taking app for organizing ideas and to-do lists. Its welcome message to new customers takes the <a href=\"https:\/\/userpilot.com\/blog\/features-advantages-benefits\/\" target=\"_blank\" rel=\"noopener noreferrer\">benefits over features<\/a> approach, clearly explaining what users will gain from using the app.<\/p>\n<p>The welcome email emphasizes two key benefits: saving time by organizing content from the web and keeping everything in one place. These benefits are presented with clear headings and concise descriptions, instantly conveying the <a href=\"https:\/\/userpilot.com\/blog\/product-value\/\" target=\"_blank\" rel=\"noopener noreferrer\">product value<\/a> and demonstrating how it can simplify users&#8217; lives.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/09\/image_4985cd9b9a9921cdeb80fb72b9758b22_800.png 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/09\/image_4985cd9b9a9921cdeb80fb72b9758b22_800.png 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/09\/image_4985cd9b9a9921cdeb80fb72b9758b22_800.png\" alt=\"Evernote-greeting-message-for-new-customers\" \/><\/picture><figcaption>Evernote\u2019s greeting message for new customers.<\/figcaption><\/figure>\n<h3 id=\"4ku07\"><strong>Hotjar &#8211; show the next step with a clear CTA<\/strong><\/h3>\n<p>Hotjar is a website analytics and feedback tool that helps businesses <a href=\"https:\/\/userpilot.com\/blog\/user-behavior-tracking\/\" target=\"_blank\" rel=\"noopener noreferrer\">understand user behavior<\/a>.<\/p>\n<p>Its welcome email is a great example of the power of a focused CTA. While it\u2019s normal to have several actions you want users to take, presenting too many options at once can overwhelm and confuse new customers.<\/p>\n<p>Hotjar avoids this by prominently featuring a single CTA button: &#8220;INSTALL HOTJAR &amp; GET STARTED.&#8221; This clear and concise CTA encourages a specific action that drives new users toward <a href=\"https:\/\/userpilot.com\/blog\/value-realization\/\" target=\"_blank\" rel=\"noopener noreferrer\">value realization<\/a>.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/09\/image_eb7560797083fd96c1bd8c5765e64214_800.png 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/09\/image_eb7560797083fd96c1bd8c5765e64214_800.png 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/09\/image_eb7560797083fd96c1bd8c5765e64214_800.png\" alt=\"Hotjar-weclome-email \" \/><\/picture><figcaption>Hotjar\u2019s greeting message for clients.<\/figcaption><\/figure>\n<h3 id=\"4mjdo\"><strong>Thumbtack &#8211; take the chance to ask for opinions<\/strong><\/h3>\n<p>Soliciting <a href=\"https:\/\/userpilot.com\/blog\/customer-feedback-systems\/\" target=\"_blank\" rel=\"noopener noreferrer\">customer feedback<\/a> is a mutually beneficial practice: you gain valuable insights, and the customer feels heard and valued.<\/p>\n<p>Thumbtack, a platform connecting customers with local professionals, is a great example of this. After customers interact with the platform and perform small actions like finding a metalworker, Thumbtack sends a concise feedback survey.<\/p>\n<p>This demonstrates their commitment to <a href=\"https:\/\/userpilot.com\/blog\/customer-wants-and-needs-analysis\/\" target=\"_blank\" rel=\"noopener noreferrer\">understanding customer needs<\/a> and actively seeking ways to enhance their overall experience.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/09\/image_20c89e72fd5d616e8dc4c66f9134f679_800.png 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/09\/image_20c89e72fd5d616e8dc4c66f9134f679_800.png 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/09\/image_20c89e72fd5d616e8dc4c66f9134f679_800.png\" alt=\"Thumbtack-greeting-message-or-new-customers\" \/><\/picture><figcaption>Thumbtack\u2019s customer survey.<\/figcaption><\/figure>\n<h2 id=\"fdd54\"><strong>How to write a good greeting message for new customers?<\/strong><\/h2>\n<p>Here&#8217;s how to craft a welcome message that truly resonates:<\/p>\n<p>Start by expressing sincere gratitude to your customers for choosing you. This simple act of appreciation goes a long way in making them feel valued and welcomed.<\/p>\n<p>Next, briefly introduce your business and highlight what sets you apart. Tailor the message to resonate with different user personas, speaking directly to their needs and interests.<\/p>\n<p>Round up your welcome message with a clear CTA that tells users what to do next. End on a positive note and express your readiness to assist them by including contact information.<\/p>\n<p>Here are a few more tips to help you write good welcome messages:<\/p>\n<ul>\n<li>Get to the point quickly and avoid overwhelming new users with too much information.<\/li>\n<li>Use a friendly and conversational tone, as if you&#8217;re talking to a friend.<\/li>\n<li>Use images, GIFs, or videos to make the message more visually engaging.<\/li>\n<li><a href=\"https:\/\/userpilot.com\/blog\/ab-testing-product-management\/\" target=\"_blank\" rel=\"noopener noreferrer\">A\/B test<\/a> different versions of your welcome messages to see what resonates best with your audience.<\/li>\n<\/ul>\n<h2 id=\"9a7kt\"><strong>Conclusion<\/strong><\/h2>\n<p>A well-crafted welcome message sets a positive tone, creates an emotional connection, and paves the way for long-term loyalty.<\/p>\n<p>But remember, the welcome is just the beginning. It&#8217;s essential to maintain that positive momentum by delivering exceptional product experiences that consistently meet and exceed customer expectations.<\/p>\n<p>Looking for a platform that enables you to design greeting messages and other onboarding experiences? <a href=\"https:\/\/userpilot.com\/userpilot-demo\" target=\"_blank\" rel=\"noopener noreferrer\">Book a demo<\/a> now to discuss your needs and get started.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Looking to create a greeting message for new customers? This article shows you examples to inspire you. We also covered best practices for optimal results.<\/p>\n","protected":false},"author":19,"featured_media":248657,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"categories":[23],"tags":[49,51,83,6968,1672,1760],"class_list":["post-14485","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-good-ux-inspiration","tag-onboarding-experience","tag-user-onboarding-experience","tag-user-onboarding-tips","tag-welcome-message","tag-welcome-page","tag-welcome-screen"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>15 Best Greeting Messages For New Customers<\/title>\n<meta name=\"description\" content=\"Looking to create a greeting message for new customers? We show you examples to inspire you and cover best practices for optimal results.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/userpilot.com\/blog\/greeting-message-for-new-customers\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"15 Best Greeting Messages For New Customers\" \/>\n<meta property=\"og:description\" content=\"Looking to create a greeting message for new customers? We show you examples to inspire you and cover best practices for optimal results.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/userpilot.com\/blog\/greeting-message-for-new-customers\/\" \/>\n<meta property=\"og:site_name\" content=\"Thoughts about Product Adoption, User Onboarding and Good UX | Userpilot Blog\" \/>\n<meta property=\"article:published_time\" content=\"2024-10-31T23:07:41+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-25T12:15:33+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2022\/10\/15-best-greeting-messages-for-new-customers-examples-best-practices_74f2f55210f21d93493bbb0e17ad266a_2000.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1876\" \/>\n\t<meta property=\"og:image:height\" content=\"1228\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Userpilot Team\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Userpilot Team\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"12 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/userpilot.com\/blog\/greeting-message-for-new-customers\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/userpilot.com\/blog\/greeting-message-for-new-customers\/\"},\"author\":{\"name\":\"Userpilot Team\",\"@id\":\"https:\/\/userpilot.com\/blog\/#\/schema\/person\/c23f142272c9525f442450e3db3b3d00\"},\"headline\":\"15 Best Greeting Messages For New Customers [+ Best Practices]\",\"datePublished\":\"2024-10-31T23:07:41+00:00\",\"dateModified\":\"2026-02-25T12:15:33+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/userpilot.com\/blog\/greeting-message-for-new-customers\/\"},\"wordCount\":1990,\"commentCount\":0,\"image\":{\"@id\":\"https:\/\/userpilot.com\/blog\/greeting-message-for-new-customers\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2022\/10\/15-best-greeting-messages-for-new-customers-examples-best-practices_74f2f55210f21d93493bbb0e17ad266a_2000.jpg\",\"keywords\":[\"Onboarding Experience\",\"User Onboarding Experience\",\"User Onboarding tips\",\"welcome message\",\"welcome page\",\"welcome screen\"],\"articleSection\":[\"Good UX Inspiration\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/userpilot.com\/blog\/greeting-message-for-new-customers\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/userpilot.com\/blog\/greeting-message-for-new-customers\/\",\"url\":\"https:\/\/userpilot.com\/blog\/greeting-message-for-new-customers\/\",\"name\":\"15 Best Greeting Messages For New Customers\",\"isPartOf\":{\"@id\":\"https:\/\/userpilot.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/userpilot.com\/blog\/greeting-message-for-new-customers\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/userpilot.com\/blog\/greeting-message-for-new-customers\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2022\/10\/15-best-greeting-messages-for-new-customers-examples-best-practices_74f2f55210f21d93493bbb0e17ad266a_2000.jpg\",\"datePublished\":\"2024-10-31T23:07:41+00:00\",\"dateModified\":\"2026-02-25T12:15:33+00:00\",\"author\":{\"@id\":\"https:\/\/userpilot.com\/blog\/#\/schema\/person\/c23f142272c9525f442450e3db3b3d00\"},\"description\":\"Looking to create a greeting message for new customers? We show you examples to inspire you and cover best practices for optimal results.\",\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/userpilot.com\/blog\/greeting-message-for-new-customers\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/userpilot.com\/blog\/greeting-message-for-new-customers\/#primaryimage\",\"url\":\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2022\/10\/15-best-greeting-messages-for-new-customers-examples-best-practices_74f2f55210f21d93493bbb0e17ad266a_2000.jpg\",\"contentUrl\":\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2022\/10\/15-best-greeting-messages-for-new-customers-examples-best-practices_74f2f55210f21d93493bbb0e17ad266a_2000.jpg\",\"width\":1876,\"height\":1228,\"caption\":\"15 Best Greeting Messages For New Customers [+ Best Practices] cover\"},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/userpilot.com\/blog\/#website\",\"url\":\"https:\/\/userpilot.com\/blog\/\",\"name\":\"Thoughts about Product Adoption, User Onboarding and Good UX | Userpilot Blog\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/userpilot.com\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/userpilot.com\/blog\/#\/schema\/person\/c23f142272c9525f442450e3db3b3d00\",\"name\":\"Userpilot Team\",\"url\":\"https:\/\/userpilot.com\/blog\/author\/_up_marketing\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"15 Best Greeting Messages For New Customers","description":"Looking to create a greeting message for new customers? We show you examples to inspire you and cover best practices for optimal results.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/userpilot.com\/blog\/greeting-message-for-new-customers\/","og_locale":"en_US","og_type":"article","og_title":"15 Best Greeting Messages For New Customers","og_description":"Looking to create a greeting message for new customers? We show you examples to inspire you and cover best practices for optimal results.","og_url":"https:\/\/userpilot.com\/blog\/greeting-message-for-new-customers\/","og_site_name":"Thoughts about Product Adoption, User Onboarding and Good UX | Userpilot Blog","article_published_time":"2024-10-31T23:07:41+00:00","article_modified_time":"2026-02-25T12:15:33+00:00","og_image":[{"width":1876,"height":1228,"url":"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2022\/10\/15-best-greeting-messages-for-new-customers-examples-best-practices_74f2f55210f21d93493bbb0e17ad266a_2000.jpg","type":"image\/jpeg"}],"author":"Userpilot Team","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Userpilot Team","Est. reading time":"12 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/userpilot.com\/blog\/greeting-message-for-new-customers\/#article","isPartOf":{"@id":"https:\/\/userpilot.com\/blog\/greeting-message-for-new-customers\/"},"author":{"name":"Userpilot Team","@id":"https:\/\/userpilot.com\/blog\/#\/schema\/person\/c23f142272c9525f442450e3db3b3d00"},"headline":"15 Best Greeting Messages For New Customers [+ Best Practices]","datePublished":"2024-10-31T23:07:41+00:00","dateModified":"2026-02-25T12:15:33+00:00","mainEntityOfPage":{"@id":"https:\/\/userpilot.com\/blog\/greeting-message-for-new-customers\/"},"wordCount":1990,"commentCount":0,"image":{"@id":"https:\/\/userpilot.com\/blog\/greeting-message-for-new-customers\/#primaryimage"},"thumbnailUrl":"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2022\/10\/15-best-greeting-messages-for-new-customers-examples-best-practices_74f2f55210f21d93493bbb0e17ad266a_2000.jpg","keywords":["Onboarding Experience","User Onboarding Experience","User Onboarding tips","welcome message","welcome page","welcome screen"],"articleSection":["Good UX Inspiration"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/userpilot.com\/blog\/greeting-message-for-new-customers\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/userpilot.com\/blog\/greeting-message-for-new-customers\/","url":"https:\/\/userpilot.com\/blog\/greeting-message-for-new-customers\/","name":"15 Best Greeting Messages For New Customers","isPartOf":{"@id":"https:\/\/userpilot.com\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/userpilot.com\/blog\/greeting-message-for-new-customers\/#primaryimage"},"image":{"@id":"https:\/\/userpilot.com\/blog\/greeting-message-for-new-customers\/#primaryimage"},"thumbnailUrl":"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2022\/10\/15-best-greeting-messages-for-new-customers-examples-best-practices_74f2f55210f21d93493bbb0e17ad266a_2000.jpg","datePublished":"2024-10-31T23:07:41+00:00","dateModified":"2026-02-25T12:15:33+00:00","author":{"@id":"https:\/\/userpilot.com\/blog\/#\/schema\/person\/c23f142272c9525f442450e3db3b3d00"},"description":"Looking to create a greeting message for new customers? We show you examples to inspire you and cover best practices for optimal results.","inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/userpilot.com\/blog\/greeting-message-for-new-customers\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/userpilot.com\/blog\/greeting-message-for-new-customers\/#primaryimage","url":"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2022\/10\/15-best-greeting-messages-for-new-customers-examples-best-practices_74f2f55210f21d93493bbb0e17ad266a_2000.jpg","contentUrl":"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2022\/10\/15-best-greeting-messages-for-new-customers-examples-best-practices_74f2f55210f21d93493bbb0e17ad266a_2000.jpg","width":1876,"height":1228,"caption":"15 Best Greeting Messages For New Customers [+ Best Practices] cover"},{"@type":"WebSite","@id":"https:\/\/userpilot.com\/blog\/#website","url":"https:\/\/userpilot.com\/blog\/","name":"Thoughts about Product Adoption, User Onboarding and Good UX | Userpilot Blog","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/userpilot.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/userpilot.com\/blog\/#\/schema\/person\/c23f142272c9525f442450e3db3b3d00","name":"Userpilot Team","url":"https:\/\/userpilot.com\/blog\/author\/_up_marketing\/"}]}},"_links":{"self":[{"href":"https:\/\/userpilot.com\/blog\/wp-json\/wp\/v2\/posts\/14485","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/userpilot.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/userpilot.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/userpilot.com\/blog\/wp-json\/wp\/v2\/users\/19"}],"replies":[{"embeddable":true,"href":"https:\/\/userpilot.com\/blog\/wp-json\/wp\/v2\/comments?post=14485"}],"version-history":[{"count":7,"href":"https:\/\/userpilot.com\/blog\/wp-json\/wp\/v2\/posts\/14485\/revisions"}],"predecessor-version":[{"id":584966,"href":"https:\/\/userpilot.com\/blog\/wp-json\/wp\/v2\/posts\/14485\/revisions\/584966"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/userpilot.com\/blog\/wp-json\/wp\/v2\/media\/248657"}],"wp:attachment":[{"href":"https:\/\/userpilot.com\/blog\/wp-json\/wp\/v2\/media?parent=14485"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/userpilot.com\/blog\/wp-json\/wp\/v2\/categories?post=14485"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/userpilot.com\/blog\/wp-json\/wp\/v2\/tags?post=14485"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}