{"id":150316,"date":"2023-11-23T21:26:31","date_gmt":"2023-11-23T21:26:31","guid":{"rendered":"https:\/\/userpilot.com\/blog\/ai-product-management-malte-scholz\/"},"modified":"2025-03-21T00:34:34","modified_gmt":"2025-03-21T00:34:34","slug":"ai-product-management-malte-scholz","status":"publish","type":"post","link":"https:\/\/userpilot.com\/blog\/ai-product-management-malte-scholz\/","title":{"rendered":"Impact of AI on Product Management [Malte Scholz]"},"content":{"rendered":"<p>What is the impact of AI on product management?<\/p>\n<p>This is the main question that <a href=\"https:\/\/www.linkedin.com\/in\/maltescholz\" target=\"_blank\" rel=\"nofollow noopener\">Malte Sholtz<\/a>, the CPO and CEO at Airfocus, explored in his talk at this year\u2019s Product Drive Summit hosted by <a href=\"https:\/\/userpilot.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Userpilot.<\/a><\/p>\n<p>Let\u2019s get right into it!<\/p>\n<figure class=\"video strchf-type-video regular strchf-size-regular strchf-align-center\">\n<div class=\"embed-container\">\n<div style=\"max-width: 100%; position: relative; height: 400px;\"><iframe loading=\"lazy\" style=\"position: absolute; top: 0px; left: 0px; width: 100%; height: 100%; border: none;\" title=\"Impacts of AI on Product Management By Malte Scholz\" src=\"https:\/\/www.youtube.com\/embed\/1MOAdSw0vOA?feature=oembed&amp;ab_channel=Userpilot\" width=\"200\" height=\"113\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div>\n<\/div><figcaption>Malte Scholz: Impacts of AI on Product Management.<\/figcaption><\/figure>\n<h2 id=\"a6jdp\">Summary of AI product management by Malte Scholz<\/h2>\n<ul>\n<li>According to a study by Airfocus, 92% of <a href=\"https:\/\/userpilot.com\/blog\/product-manager-role\/\" target=\"_blank\" rel=\"noopener noreferrer\">product managers<\/a> believe AI will have a huge impact on their work in the future. 70% of PMs are concerned <a href=\"https:\/\/userpilot.com\/blog\/ai-product-management\/\" target=\"_blank\" rel=\"noopener noreferrer\">AI<\/a> might take their jobs whereas 21% feel they don\u2019t have adequate skills to use AI effectively.<\/li>\n<li>There\u2019s no data indicating that AI might steal your job.<\/li>\n<li>However, there seems to be little acknowledgment of the harm that AI could cause, for example, through interference in democratic elections.<\/li>\n<li>There are two basic kinds of AI models. You can either use AI models trained on generic data, like OpenAI, or custom models trained on your own data.<\/li>\n<li>If you integrate an existing model into your product, like most SaaS companies, it won\u2019t be enough to outperform your competitors.<\/li>\n<li>Training your own model requires access to data and technical resources but could be a true <a href=\"https:\/\/userpilot.com\/blog\/product-differentiation\/\" target=\"_blank\" rel=\"noopener noreferrer\">differentiator<\/a> in the market.<\/li>\n<li>AI is excellent for <a href=\"https:\/\/userpilot.com\/blog\/user-behavioral-analysis\/\" target=\"_blank\" rel=\"noopener noreferrer\">data analysis<\/a>, pattern recognition, and <a href=\"https:\/\/userpilot.com\/blog\/best-saas-automation-tools\/\" target=\"_blank\" rel=\"noopener noreferrer\">automation<\/a>. However, it lacks emotional intelligence or contextual understanding.<\/li>\n<li><a href=\"https:\/\/userpilot.com\/blog\/what-is-product-management\/\" target=\"_blank\" rel=\"noopener noreferrer\">Product management<\/a> is all about solving problems and in this respect, AI can be of immense help.<\/li>\n<li>Automation frees up PMs&#8217; time so that they can focus on activities that make the biggest difference, like <a href=\"https:\/\/userpilot.com\/blog\/product-strategy-development\/\" target=\"_blank\" rel=\"noopener noreferrer\">product strategy development<\/a>.<\/li>\n<li>As it\u2019s great at data analysis and pattern recognition, AI also helps PMs make <a href=\"https:\/\/userpilot.com\/blog\/data-led\/\" target=\"_blank\" rel=\"noopener noreferrer\">better-informed<\/a> decisions.<\/li>\n<li>When integrated well, AI can enhance the <a href=\"https:\/\/userpilot.com\/blog\/product-experience\/\" target=\"_blank\" rel=\"noopener noreferrer\">product experience<\/a> for customers.<\/li>\n<li>Start implementing AI by identifying a problem to solve. Only then choose the right (AI) tool to tackle it.<\/li>\n<li>Next, make sure that delivering the AI solution at scale is feasible.<\/li>\n<li>Finally, consider the impact on users, as not all will be able to benefit from it.<\/li>\n<li>Userpilot uses AI to power its writing assistant and <a href=\"https:\/\/userpilot.com\/blog\/content-localization\/\" target=\"_blank\" rel=\"noopener noreferrer\">localization<\/a> features. <a href=\"https:\/\/userpilot.com\/userpilot-demo\">Book the demo<\/a> to learn more!<\/li>\n<\/ul>\n<h2 id=\"a8au7\">What\u2019s the buzz about AI?<\/h2>\n<p>Ever heard of the 4th Industrial Revolution? Or Industry 4.0? Maybe 4IR?<\/p>\n<p>In short, this is the shift in how we live, work, and communicate that we\u2019re experiencing right now, brought about by the omnipresent digitization.<\/p>\n<p>AI is one of the driving forces of 4IR. According to <a href=\"https:\/\/www.onhires.com\/blog-post\/statistics-and-forecasts-for-recruiting-in-ai#:~:text=Thus%2C%20according%20to%20the%202022,%2C%20retail%2C%20education%20and%20manufacturing.\" target=\"_blank\" rel=\"nofollow noopener\">World Economic Forum data<\/a>, the number of jobs requiring the use of AI has increased by 450% since 2013.<\/p>\n<p>Product management is also affected by the trend.<\/p>\n<p>92% of the PMs who took part in the <a href=\"https:\/\/airfocus.com\/resources\/reports\/impact-of-ai-on-pm\" target=\"_blank\" rel=\"nofollow noopener\">2022 study on the impact of AI on product management<\/a> believed that AI is going to have a significant impact on product management.<\/p>\n<p>However, this enthusiasm is accompanied by concerns.<\/p>\n<p>A significant 70% of <a href=\"https:\/\/userpilot.com\/blog\/product-manager-role\/\" target=\"_blank\" rel=\"noopener noreferrer\">product managers <\/a>express fears of AI potentially replacing their jobs, while 21% of PMs feel they lack the knowledge and skills required to leverage AI effectively in their roles.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/images.storychief.com\/account_6827\/the-impact-of-ai-on-product-management-by-airfocus_eaeb55ac53294350cd0908d57d092b09_800.png 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/images.storychief.com\/account_6827\/the-impact-of-ai-on-product-management-by-airfocus_eaeb55ac53294350cd0908d57d092b09_800.png 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/images.storychief.com\/account_6827\/the-impact-of-ai-on-product-management-by-airfocus_eaeb55ac53294350cd0908d57d092b09_800.png\" alt=\"The Impact of AI on Product Management by Airfocus.\" \/><\/picture><\/figure>\n<p>The Impact of AI on Product Management by Airfocus.<\/p>\n<h2 id=\"48arp\"><strong>The two faces of AI: Overhyped and underhyped<\/strong><\/h2>\n<p>The views on the impact of AI seem to be very polarized.<\/p>\n<p>On the one hand, we have the overhyped fear that AI may steal human jobs. However, record-low unemployment rates suggest that this fear is not justified.<\/p>\n<p>On the other hand, there is some harm that AI can cause.<\/p>\n<p>The fact is that AI\u2019s power can be exploited to wreak havoc and destruction, for example, in the form of terrorist attacks or interference in democratic election processes.<\/p>\n<p>This raises concerns that we should perhaps look more closely at its regulation.<\/p>\n<h2 id=\"6hftc\"><strong>Understanding AI models <\/strong><\/h2>\n<p>AI models are like learning kids: they observe, learn, and act. In other ways, you provide them with input, and they process and internalize it, and use it to provide output.<\/p>\n<p>There are two ways to implement AI models.<\/p>\n<p>The easiest way is to use the available API solutions like OpenAI. Such models are trained on generic data, and so is their output.<\/p>\n<p>To achieve customized output specific to your field, you need to train the model yourself &#8211; based on your own data. This alternative, however, requires considerable investment and expertise, so may not be practical for applications with limited use.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/images.storychief.com\/account_6827\/open-ai_1205c4be8eec83aa7a74385753b38df3_800.png 1x, https:\/\/images.storychief.com\/account_6827\/open-ai_1205c4be8eec83aa7a74385753b38df3_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/images.storychief.com\/account_6827\/open-ai_1205c4be8eec83aa7a74385753b38df3_800.png 1x, https:\/\/images.storychief.com\/account_6827\/open-ai_1205c4be8eec83aa7a74385753b38df3_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/images.storychief.com\/account_6827\/open-ai_1205c4be8eec83aa7a74385753b38df3_800.png\" alt=\"Open AI website\" \/><\/picture><figcaption>Open AI website.<\/figcaption><\/figure>\n<h2 id=\"1o20r\">How to train AI models?<\/h2>\n<p>The training process can take different forms.<\/p>\n<p><strong>Supervised learning <\/strong>is like teaching with an answer key. You provide the AI with labeled data that contains input-output pairs.<\/p>\n<p><strong>Unsupervised learning<\/strong>, on the other hand, allows AI models to explore data without labeled guidance. It is the &#8220;self-discovery&#8221; approach, where AI autonomously identifies patterns, clusters, or structures within the data.<\/p>\n<p>Finally, <strong>reinforcement learning <\/strong>is like teaching the dog tricks by rewarding them with treats. Positive and <a href=\"https:\/\/userpilot.com\/blog\/negative-user-feedback\/\" target=\"_blank\" rel=\"noopener noreferrer\">negative feedback <\/a>shows the AI what kind of output you expect and helps make better decisions in the future.<\/p>\n<h2 id=\"ad22v\">AI business models<\/h2>\n<p>Currently, companies tend to integrate AI into their products in 2 main ways.<\/p>\n<h3 id=\"an4ec\">Table stakes<\/h3>\n<p>First, we have the \u2018table stakes\u2019 way.<\/p>\n<p>That\u2019s when you take a ready AI model, like the OpenAI one, and embed it in the product to enhance its functionality and increase user efficiency.<\/p>\n<p>Think of tools like Notion embedding AI writing assistant or feedback tools like Akkio leveraging AI to <a href=\"https:\/\/userpilot.com\/blog\/customer-sentiment-analysis\/\" target=\"_blank\" rel=\"noopener noreferrer\">interpret user sentiment<\/a> and find patterns.<\/p>\n<p>As customers expect modern AI tools to have AI functionality, it will soon become the norm. However, it won\u2019t be enough to <a href=\"https:\/\/userpilot.com\/blog\/product-differentiation\/\" target=\"_blank\" rel=\"noopener noreferrer\">differentiate<\/a> your product from the competition.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/d37oebn0w9ir6a.cloudfront.net\/account_6827\/ai-product-management-notion_915574b74b9fb7c2723927a0ad32ff5f.gif 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/d37oebn0w9ir6a.cloudfront.net\/account_6827\/ai-product-management-notion_915574b74b9fb7c2723927a0ad32ff5f.gif 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/d37oebn0w9ir6a.cloudfront.net\/account_6827\/ai-product-management-notion_915574b74b9fb7c2723927a0ad32ff5f.gif\" alt=\"Notion AI\" \/><\/picture><figcaption>Notion AI.<\/figcaption><\/figure>\n<h3 id=\"2r5tj\">Gold mine<\/h3>\n<p>Alternatively, you can use the gold mine approach. This requires building your own model on your own data.<\/p>\n<p>A good example is Grammarly, which uses its own data sets to train its proofreading and writing tools.<\/p>\n<p>This is very time-consuming and expensive but also difficult to copy for competitors. Consequently, it could easily be your key differentiator.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/d37oebn0w9ir6a.cloudfront.net\/account_6827\/ai-product-management-grammarly_39d0ee4b1cf63c9fba61a4dec9d5f658.gif 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/d37oebn0w9ir6a.cloudfront.net\/account_6827\/ai-product-management-grammarly_39d0ee4b1cf63c9fba61a4dec9d5f658.gif 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/d37oebn0w9ir6a.cloudfront.net\/account_6827\/ai-product-management-grammarly_39d0ee4b1cf63c9fba61a4dec9d5f658.gif\" alt=\"AI-powered feature in Grammarly\" \/><\/picture><figcaption>AI-powered feature in Grammarly.<\/figcaption><\/figure>\n<h2 id=\"3scta\">AI\u2019s sweet spots<\/h2>\n<p>There are a bunch of things that AI is pretty damn good at.<\/p>\n<h3 id=\"c9fjc\">Data analysis<\/h3>\n<p>Let\u2019s start with data analysis.<\/p>\n<p>AI can swiftly and accurately process and analyze large datasets and identify <a href=\"https:\/\/userpilot.com\/blog\/trend-analysis-reports\/\" target=\"_blank\" rel=\"noopener noreferrer\">trends<\/a>, correlations, and <a href=\"https:\/\/userpilot.com\/blog\/user-insights\/\" target=\"_blank\" rel=\"noopener noreferrer\">insights <\/a>within this data that might be challenging for humans to spot.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/images.storychief.com\/account_6827\/product-analytics-in-userpilot_a738dbb9baaaa679bfa48de8a3f5c532_800.png 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/images.storychief.com\/account_6827\/product-analytics-in-userpilot_a738dbb9baaaa679bfa48de8a3f5c532_800.png 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/images.storychief.com\/account_6827\/product-analytics-in-userpilot_a738dbb9baaaa679bfa48de8a3f5c532_800.png\" alt=\"Product analytics in Userpilot\" \/><\/picture><figcaption>Product analytics in <a href=\"https:\/\/userpilot.com\/userpilot-demo\" target=\"_blank\" rel=\"noopener noreferrer\">Userpilot<\/a>.<\/figcaption><\/figure>\n<h3 id=\"8pd6p\"><strong>Pattern recognition<\/strong><\/h3>\n<p>Another area where AI excels is pattern recognition.<\/p>\n<p>AI models can reliably extract valuable patterns from various sources, such as customer conversations and <a href=\"https:\/\/userpilot.com\/blog\/customer-feedback-analysis-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">feedback<\/a>. This can help you identify needs or<a href=\"https:\/\/userpilot.com\/blog\/customer-pain-points\/\" target=\"_blank\" rel=\"noopener noreferrer\"> pain points.<\/a><\/p>\n<h3 id=\"60n2c\">Automation<\/h3>\n<p>Finally, let\u2019s not forget about automation<strong>. <\/strong><\/p>\n<p>AI can streamline and automate numerous tasks and processes, reducing manual workloads and human error.<\/p>\n<p>Want a good example?<\/p>\n<p>Check out how Miro uses AI to help users analyze content and automate the production of visuals. For example, you could use it to easily turn the outcomes of a feedback or brainstorming session into a slide deck.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/d37oebn0w9ir6a.cloudfront.net\/account_6827\/miro-assist-using-copilot_a96f2bbdd1cb96ee59f13a2a6acef262.gif 1x, https:\/\/d37oebn0w9ir6a.cloudfront.net\/account_6827\/miro-assist-using-copilot_a96f2bbdd1cb96ee59f13a2a6acef262.gif 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/d37oebn0w9ir6a.cloudfront.net\/account_6827\/miro-assist-using-copilot_a96f2bbdd1cb96ee59f13a2a6acef262.gif 1x, https:\/\/d37oebn0w9ir6a.cloudfront.net\/account_6827\/miro-assist-using-copilot_a96f2bbdd1cb96ee59f13a2a6acef262.gif 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/d37oebn0w9ir6a.cloudfront.net\/account_6827\/miro-assist-using-copilot_a96f2bbdd1cb96ee59f13a2a6acef262.gif\" alt=\"AI in product management: AI-powered automation in Miro\" \/><\/picture><figcaption>AI-powered automation in Miro.<\/figcaption><\/figure>\n<h2 id=\"7qjd6\">What AI can\u2019t do (yet)<\/h2>\n<p>Despite its strengths, there are distinct limitations to what AI can achieve.<\/p>\n<p>Take emotional intelligence as an example.<\/p>\n<p>AI, as powerful as it may be, still falls short when it comes to emulating human <a href=\"https:\/\/userpilot.com\/blog\/customer-empathy\/\" target=\"_blank\" rel=\"noopener noreferrer\">empathy<\/a> and understanding. Human emotions are simply too complex and nuanced for AI to understand at the moment.<\/p>\n<p>Funnily enough, people are not always great at that either, but that\u2019s a different story.<\/p>\n<p>Anyway, we\u2019re not likely to be using digital therapists any soon.<\/p>\n<p>Other areas where AI lacks are contextual understanding, complex decision-making, and creative innovation.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/images.storychief.com\/account_6827\/image_ce77c0cbb875840d1eedf235f0d69f0f_800.png 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/images.storychief.com\/account_6827\/image_ce77c0cbb875840d1eedf235f0d69f0f_800.png 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/images.storychief.com\/account_6827\/image_ce77c0cbb875840d1eedf235f0d69f0f_800.png\" alt=\"Customer empathy map\" \/><\/picture><figcaption>Customer empathy map.<\/figcaption><\/figure>\n<h2 id=\"3f615\"><strong>The role of AI in product management<\/strong><\/h2>\n<p>Considering its strengths and weaknesses, what role could AI play in product management?<\/p>\n<p>AI will definitely not replace product managers in the foreseeable future. It simply doesn\u2019t have the people skills or creativity that are so essential in product management.<\/p>\n<p>However, AI is a tool that offers immense help to PMs. <a href=\"https:\/\/userpilot.com\/blog\/what-is-product-management\/\" target=\"_blank\" rel=\"noopener noreferrer\">Product management <\/a>is very much about problem-solving, and AI can help product professionals solve complex issues quickly and efficiently.<\/p>\n<p>The trick is to know what kind of problems can be solved with AI and what <a href=\"https:\/\/userpilot.com\/blog\/ai-marketing-tools\/\" target=\"_blank\" rel=\"noopener noreferrer\">tools<\/a> to use to solve them. That\u2019s what PMs must focus on to not fall behind. As Richard Baldwin puts it, \u2018<em>AI won\u2019t take your job, but a person with AI will.<\/em>\u2019<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/images.storychief.com\/account_6827\/ai-message-richard-baldwin_fb30ce25d38c6b1000973a221b5688c6_800.png 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/images.storychief.com\/account_6827\/ai-message-richard-baldwin_fb30ce25d38c6b1000973a221b5688c6_800.png 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/images.storychief.com\/account_6827\/ai-message-richard-baldwin_fb30ce25d38c6b1000973a221b5688c6_800.png\" alt=\"AI won\u2019t take your job, but a person with AI will.\" \/><\/picture><figcaption>AI won\u2019t take your job, but a person with AI will.<\/figcaption><\/figure>\n<h2 id=\"4rbvo\"><strong>Using AI in product management <\/strong><\/h2>\n<p>Instead of looking at AI as a threat, PMs should view it as their sidekick: not able to do their job independently, but still incredibly helpful and valuable.<\/p>\n<p>How exactly can it help you?<\/p>\n<p>First, product managers can leverage AI to <strong>free up time and focus their efforts on higher-value activities, <\/strong>for example, <a href=\"https:\/\/userpilot.com\/blog\/strategic-product-management\/\" target=\"_blank\" rel=\"noopener noreferrer\">strategic planning<\/a>, innovation, and <a href=\"https:\/\/userpilot.com\/blog\/automate-customer-engagement\/\" target=\"_blank\" rel=\"noopener noreferrer\">customer engagement.<\/a><\/p>\n<p>How?<\/p>\n<p>For example, by <strong>automating routine and repetitive tasks<\/strong> like <a href=\"https:\/\/userpilot.com\/blog\/saas-reporting\/\" target=\"_blank\" rel=\"noopener noreferrer\">report<\/a> generation, or performance tracking.<\/p>\n<p>Second, <strong>AI makes PMs faster and more efficient. <\/strong><\/p>\n<p>For example, they can use it to analyze <a href=\"https:\/\/userpilot.com\/blog\/quantitative-metrics\/\" target=\"_blank\" rel=\"noopener noreferrer\">quantitative data<\/a> or gain deeper insights into how customers perceive their products from reviews, chat logs, or social media interactions.<\/p>\n<p>As a result, product managers can make informed decisions based on <a href=\"https:\/\/userpilot.com\/blog\/data-led\/\" target=\"_blank\" rel=\"noopener noreferrer\">data-backed<\/a> evidence rather than intuition alone.<\/p>\n<p>Finally,<strong> AI enables PMs to delight customers<\/strong> by delivering a better product experience. When implemented well in your product, AI technologies can help customers achieve their goals.<\/p>\n<h3 id=\"40k2q\">AI in Airfocus<\/h3>\n<p>Airfocus is a product management platform.<\/p>\n<p>One of its features is the feedback and insights workspace. It enables product teams to <a href=\"https:\/\/userpilot.com\/blog\/customer-data-integration\/\" target=\"_blank\" rel=\"noopener noreferrer\">consolidate <\/a>customer feedback from different channels in one place.<\/p>\n<p>That\u2019s where Airfocus has integrated AI technology.<\/p>\n<p>Here\u2019s how it works:<\/p>\n<p>Some of the options that it offers include:<\/p>\n<ul>\n<li>Analyze sentiment<\/li>\n<li>Summarize<\/li>\n<li>Translate<\/li>\n<li>Explain this<\/li>\n<li>Find action items<\/li>\n<\/ul>\n<p>All you have to do is choose the pieces of feedback you want to analyze and choose the desired option, and AI Assist will do the rest for you in no time.<\/p>\n<p>Thanks to AI Assist, product managers can easily analyze huge quantities of customer feedback and identify patterns.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/images.storychief.com\/account_6827\/ai-assist-in-airfocus_b83b1eb27208a00090e58eccee71bf8c_800.png 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/images.storychief.com\/account_6827\/ai-assist-in-airfocus_b83b1eb27208a00090e58eccee71bf8c_800.png 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/images.storychief.com\/account_6827\/ai-assist-in-airfocus_b83b1eb27208a00090e58eccee71bf8c_800.png\" alt=\"AI Assist in Airfocus\" \/><\/picture><figcaption>AI Assist in Airfocus.<\/figcaption><\/figure>\n<h2 id=\"a7lg5\"><strong>Challenges and considerations before implementing AI<\/strong><\/h2>\n<p>Before you start implementing AI, either to optimize your processes or to improve the product, consider a few things.<\/p>\n<p><strong>First, choose AI to solve specific problems.<\/strong> If you can identify a specific area where AI can make your life easier or<a href=\"https:\/\/userpilot.com\/blog\/product-improvement-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\"> enhance the product,<\/a> go for it.<\/p>\n<p>However, don\u2019t use AI for its own sake. Refrain from chasing the new shiny object even if everybody else around is doing so.<\/p>\n<p>Next, assess the <strong>feasibility <\/strong>of implementing AI solutions.<\/p>\n<p>Do you have the necessary data and financial or human resources to construct a proprietary model? Is it worth doing it or are you better off using a publicly available API? Or perhaps, should you choose a middle way, where you train existing models on your own data?<\/p>\n<p>Finally, think about the <strong>impact on the user and their skills.<\/strong> Don\u2019t assume that all users will be able to understand AI outputs &#8211; that\u2019s not a given. Not all <a href=\"https:\/\/userpilot.com\/blog\/user-persona-examples-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">user personas<\/a> will be able to grasp AI, and it won\u2019t necessarily benefit all of them.<\/p>\n<h2 id=\"45ev8\">How does Userpilot leverage AI?<\/h2>\n<p>Userpilot is a product growth platform.<\/p>\n<p>It enables product teams to <a href=\"https:\/\/userpilot.com\/blog\/user-behavior-tracking\/\" target=\"_blank\" rel=\"noopener noreferrer\">track user behavior<\/a> inside web apps and <a href=\"https:\/\/userpilot.com\/blog\/customer-feedback-collection\/\" target=\"_blank\" rel=\"noopener noreferrer\">collect feedback<\/a> via <a href=\"https:\/\/userpilot.com\/blog\/in-app-surveys\/\" target=\"_blank\" rel=\"noopener noreferrer\">in-app surveys<\/a>. Thanks to the engagement layer, you can create <a href=\"https:\/\/userpilot.com\/blog\/interactive-onboarding\/\" target=\"_blank\" rel=\"noopener noreferrer\">interactive onboarding experiences<\/a>, provide <a href=\"https:\/\/userpilot.com\/blog\/in-app-guidance-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">in-app guidance<\/a>, and drive customer engagement.<\/p>\n<p>Userpilot offers 2 AI-powered features.<\/p>\n<p>The AI writing assistant is one.<\/p>\n<p>You can use it to create your microcopy from scratch and tweak your <a href=\"https:\/\/userpilot.com\/blog\/onboarding-flow-best-practices\" target=\"_blank\" rel=\"noopener noreferrer\">onboarding flows<\/a> by adding relevant text, summarizing it, or extending it. Not going to mention fixing spelling or grammar mistakes &#8211; it\u2019s a given.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/d37oebn0w9ir6a.cloudfront.net\/account_6827\/file-uejezk7afl_82c05afbe32c369173cd98c94ce9dcef.gif 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/d37oebn0w9ir6a.cloudfront.net\/account_6827\/file-uejezk7afl_82c05afbe32c369173cd98c94ce9dcef.gif 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/d37oebn0w9ir6a.cloudfront.net\/account_6827\/file-uejezk7afl_82c05afbe32c369173cd98c94ce9dcef.gif\" alt=\"AI in Product management: AI writing assistant in Userpilot\" \/><\/picture><figcaption>AI writing assistant in <a href=\"https:\/\/userpilot.com\/userpilot-demo\" target=\"_blank\" rel=\"noopener noreferrer\">Userpilot<\/a>.<\/figcaption><\/figure>\n<p>The other one is <a href=\"https:\/\/userpilot.com\/blog\/saas-localization\/\" target=\"_blank\" rel=\"noopener noreferrer\">localization<\/a>.<\/p>\n<p>Thanks to this feature, you can automatically translate your<a href=\"https:\/\/userpilot.com\/blog\/in-app-messages\/\" target=\"_blank\" rel=\"noopener noreferrer\"> in-app messages<\/a> and <a href=\"https:\/\/userpilot.com\/blog\/survey-translation\/\" target=\"_blank\" rel=\"noopener noreferrer\">survey<\/a> questions into multiple languages. This increases their inclusivity and enables you to engage more users.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/images.storychief.com\/account_6827\/ai-in-product-management-ai-translated-survey-in-userpilot_42e76362a11706b37f0aeed27c96c937_800.png 1x, https:\/\/images.storychief.com\/account_6827\/ai-in-product-management-ai-translated-survey-in-userpilot_42e76362a11706b37f0aeed27c96c937_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/images.storychief.com\/account_6827\/ai-in-product-management-ai-translated-survey-in-userpilot_42e76362a11706b37f0aeed27c96c937_800.png 1x, https:\/\/images.storychief.com\/account_6827\/ai-in-product-management-ai-translated-survey-in-userpilot_42e76362a11706b37f0aeed27c96c937_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/images.storychief.com\/account_6827\/ai-in-product-management-ai-translated-survey-in-userpilot_42e76362a11706b37f0aeed27c96c937_800.png\" alt=\"AI in Product management: AI-translated survey in Userpilot\" \/><\/picture><figcaption>AI-translated survey in <a href=\"https:\/\/userpilot.com\/userpilot-demo\" target=\"_blank\" rel=\"noopener noreferrer\">Userpilot<\/a>.<\/figcaption><\/figure>\n<p>In addition, there are two more AI features in the pipeline.<\/p>\n<p>Users will soon be able to use AI to analyze qualitative customer feedback at scale. This will help product, marketing, and <a href=\"https:\/\/userpilot.com\/blog\/customer-success-roles\/\" target=\"_blank\" rel=\"noopener noreferrer\">customer success teams<\/a> to quickly identify patterns and key themes in user feedback.<\/p>\n<p>The<a href=\"https:\/\/userpilot.com\/blog\/predictive-customer-analytics\/\" target=\"_blank\" rel=\"noopener noreferrer\"> predictive analytics<\/a> feature is even more exciting. It will enable teams to extract insights from historical user behavior data to make accurate forecasts.<\/p>\n<p>For example, you will be able to predict your <a href=\"https:\/\/userpilot.com\/blog\/retention-analysis\/\" target=\"_blank\" rel=\"noopener noreferrer\">retention<\/a> and churn rates.<\/p>\n<h2 id=\"febuf\"><strong>Key takeaways<\/strong><\/h2>\n<ul>\n<li>AI is real in product management: it\u2019s a true game changer, not just hype.<\/li>\n<li>PMs, be aware of AI limitations: it\u2019s powerful but not emotionally intelligent.<\/li>\n<li>AI is your ally: it enhances PM roles, but it doesn\u2019t replace them.<\/li>\n<li>Start with the problem: use AI to solve real issues, not because it\u2019s trendy.<\/li>\n<li>Skill-up: basic AI knowledge helps PMs and end-users alike.<\/li>\n<\/ul>\n<p>If you\u2019d like to learn more about Userpilot\u2019s AI features,<a href=\"https:\/\/userpilot.com\/userpilot-demo\" target=\"_blank\" rel=\"noopener noreferrer\"> book the demo!<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ever heard of the 4th Industrial Revolution? Or Industry 4.0? Maybe 4IR? In short, this is the shift in how we live, work, and communicate that we\u2019re experiencing right now, brought about by the omnipresent digitization. Malte Sholtz, the CPO and CEO at Airfocus, explored this in his talk at this year\u2019s Product Drive Summit hosted by Userpilot.<\/p>\n","protected":false},"author":56,"featured_media":150318,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"categories":[214],"tags":[1857,2489,1856,4988,216,232],"class_list":["post-150316","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-product-management","tag-ai-onboarding","tag-ai-product-management","tag-ai-saas","tag-data-analysis","tag-product-management","tag-product-managers"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Impact of AI on Product Management [Malte Scholz]<\/title>\n<meta name=\"description\" content=\"Curious to learn what Malte Scholz, the CEO of Airfocus, thinks about the impact of AI on product management? Read on to find out!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/userpilot.com\/blog\/ai-product-management-malte-scholz\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Impact of AI on Product Management [Malte Scholz]\" \/>\n<meta property=\"og:description\" content=\"Curious to learn what Malte Scholz, the CEO of Airfocus, thinks about the impact of AI on product management? 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