A great user onboarding experience can be the difference between a successful app and a dud.<\/p>\n
Unfortunately, when it comes to onboarding, you\u2019ve only got moments to charm your users and convince them they\u2019re in the right place. But nailing that perfect onboarding experience<\/a> can be tricky – signups, welcome messages, walkthroughs…<\/p>\n Where do you begin? Well, this article’s seven user onboarding best practices can help you transform your onboarding process and customer success teams into world-beaters that drive product growth.<\/p>\n User onboarding<\/a> is the process of helping new users become proficient with your app. It encompasses everything you do to help users get comfortable using your product.<\/p>\n Good user onboarding helps users recognize how your product will improve their lives. Essentially, it enables users to think, \u201cWow, I get why this product is awesome!\u201d<\/em> This is the activation point or the “Aha!” moment of product onboarding<\/a>.<\/p>\n But onboarding doesn’t end with the basics. Secondary onboarding<\/a>, for example, uses features like contextual in-app guidance<\/a> to introduce more advanced or newly added features.<\/p>\n This form of continuous onboarding provides proactive guidance to users, helping them adopt new features and stay engaged with your product. It also creates a connection between the product and the user.<\/p>\nWhat is user onboarding and why is it important?<\/h2>\n