- \n
- Let\u2019s explore how Userpilot, and Whatfix compare when it comes to user onboarding and other common use cases.\n
- \n
- Userpilot is a product growth platform that drives user activation<\/a>, feature adoption, and expansion revenue. It also helps product teams collect user feedback, streamline onboarding, and gather actionable insights<\/a> from analytics.<\/li>\n
- Whatfix is a digital adoption<\/a> platform that helps enterprise organizations with onboarding, training, and supporting their employees or customers. It accomplishes this through in-app guidance and messaging to provide on-demand support whenever it\u2019s needed.<\/li>\n<\/ul>\n<\/li>\n
- However, in certain situations, Userpilot can\u2019t be used to onboard employees to internal software but it does have a few notable advantages over Whatfix:\n
- \n
- Userpilot has a diverse array of UI patterns and native features that make its no-code flows the most effective form of in-app guidance. You can use modals, banners, tooltips, hotspots, and other patterns to create advanced in-app flows.<\/li>\n
- Userpilot\u2019s advanced analytics capabilities allow you to generate various reports. These reports can show you data trends, help you conduct funnel analysis, highlight the paths your users take, and display retention data for different cohorts.<\/li>\n
- While Whatfix does offer surveys, Userpilot surveys are more flexible and come with 14 templates to choose from. You\u2019ll also be able to run NPS surveys that send all data to the NPS dashboard and automatically show you how scores (or related metrics) change over time.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n
What is Userpilot?<\/h2>\n
Userpilot is a product growth platform that drives user activation<\/a>, feature adoption, and expansion revenue. It also helps product teams collect user feedback, streamline onboarding, and gather actionable insights<\/a> from analytics.<\/p>\n
![\"main-dashboard-userpilot.\"](\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2024\/02\/main-dashboard-userpilot.png\")
<\/p>\nWith Userpilot, you\u2019ll be able to track both product usage<\/a> and user behavior to get a holistic view of how customers use your product \u2014 which will guide future development, improve the user experience, and inform your growth efforts.<\/p>\n
What is Whatfix?<\/h2>\n
Whatfix is a digital adoption platform<\/a> that helps enterprise organizations with onboarding, training, and supporting their employees or customers. It accomplishes this through in-app guidance and messaging to provide on-demand support whenever it\u2019s needed.<\/p>\n
The solution also lets you track analytics on all in-app guidance, collect user feedback, build out self-serve content, and automate certain flows. Whatfix even has integrations with Salesforce, Amplitude, Google Analytics, Slack, Confluence, and other platforms to maximize collaboration.<\/p>\n
![](\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2023\/12\/whatfix-dashboard-new-2024.png\")
<\/p>\nUserpilot vs Whatfix for user onboarding<\/h2>\n
In this section of the article, we\u2019re really going to compare Userpilot vs Whatfix in terms of user onboarding. That way, we\u2019ll be able to figure out which tool \u2013 Userpilot or Whatfix \u2013 is the best option depending on your use case.<\/p>\n
Userpilot for user onboarding<\/h3>\n
User onboarding<\/a> is a crucial part of the customer journey<\/a> as it speeds up the adoption process and increases retention rates<\/a>. Onboarding is one of Userpilot\u2019s core use cases along with product growth analytics and user feedback, so it has plenty of features that you can utilize.<\/p>\n
Here are some Userpilot features you can use when onboarding new users<\/a>:<\/p>\n
- \n
- No-code builder<\/strong>: Creating flows with Userpilot is as simple as installing the Chrome extension, selecting the UI patterns<\/a> you\u2019d like to use, and then editing the content\/settings to suit your use case. You can also use templates to create modals, slideouts, tooltips, and driven actions.<\/li>\n<\/ul>\n
![\"no-code](\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2024\/02\/no-code-builder-userpilot.png\")
<\/p>\n- \n
- Native tooltips<\/strong>: Userpilot lets you create native tooltips<\/a> that show up when users hover over an element or click on an information badge. Since these native tooltips attach to the element itself, they aren\u2019t page-dependent and will show up on any screen where that element is visible.<\/li>\n<\/ul>\n
![\"\"](\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2023\/09\/Userpilot-badge-tooltip.png\")
<\/p>\n- \n
- Funnel analytics<\/strong>: Userpilot\u2019s advanced analytics lets you create funnel reports that track the onboarding journey. You can also add filters (like name, user ID, signup date, operating system, country, etc.) and monitor the total conversion rate from the first step of the funnel to the last.<\/li>\n<\/ul>\n
![\"\"](\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2023\/09\/Userpilot-conversion-funnel-breakdown.png\")
<\/p>\n- \n
- User segmentation<\/strong>: Userpilot lets you segment users based on the device they\u2019re using, where they\u2019re located, their engagement data<\/a>, or which NPS rating they selected on the latest survey. You can then filter your analytics dashboards to see which segments struggle with onboarding.<\/li>\n<\/ul>\n
![\"user](\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2024\/02\/user-segmentation-filters.png\")
<\/p>\nWhatfix for user onboarding<\/h3>\n
User onboarding<\/a> is a complex process that only the most flexible tools can pull off. Whatfix has its fair share of bugs and technical quirks but there are a few features that bolster its onboarding capabilities \u2014 namely its tours, checklists, and integrations.<\/p>\n
Here\u2019s an overview of Whatfix\u2019s onboarding features:<\/p>\n
- \n
- Whatfix lets you create interactive product tours for both users and employees. This reduces the time to value (TTV)<\/a>, whether it\u2019s for customers using your product or employees learning how to use a solution in the internal tool stack.<\/li>\n
- Onboarding checklists (known as task lists on Whatfix) give new users or employees a clear next step on their journey toward product adoption. Whatfix lets you create these checklists as widgets target specific segments, and group tasks under headers.<\/li>\n
- Whatfix\u2019s gallery of direct integrations with tools like Salesforce, Amplitude, SurveyMonkey, and more helps you centralize all onboarding data. The onboarding metrics<\/a> gathered and synced across tools can then help you streamline your in-app flows.<\/li>\n<\/ul>\n
Userpilot vs Whatfix for product adoption<\/h2>\n
In this section of the article, we\u2019re really going to compare Userpilot vs Whatfix in terms of product adoption. That way, we\u2019ll be able to figure out which tool \u2013 Userpilot or Whatfix \u2013 is the best option depending on your use case.<\/p>\n
Userpilot for product adoption<\/h3>\n
Product adoption<\/a> is when users become repeat users of your product. It covers the entire journey spanning from the awareness stage to trial signup and finally full-on adoption. As a product growth platform, Userpilot has advanced analytics capabilities for tracking adoption over time.<\/p>\n
Here are the Userpilot features that can help you measure and improve product adoption<\/a>:<\/p>\n
- \n
- Product analytics<\/strong>: Userpilot lets you create trend reports to track adoption over time by feature or segment, funnel reports that show you which steps of the process most users get stuck on, and integrations<\/a> with third-party analytics providers so you can sync data between tools.<\/li>\n<\/ul>\n
![\"\"](\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2023\/09\/Userpilot-trends-2-1024x670.gif\")
<\/p>\n- \n
- Product usage dashboard<\/strong>: It collects all your key product usage metrics automatically without you having to set anything up: your Daily, Monthly, and Weekly Active Users and Companies, Trends of Active Users and Companies over time, user stickiness, top pages, features, and events, as well as the most engaged users, highest user activity times throughout the day, user retention, average session duration and product usage by browser.<\/li>\n<\/ul>\n
![\"product](\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2024\/02\/product-usage-dashboard.png\")
<\/p>\n- \n
- Feature engagement<\/strong>: Userpilot\u2019s click-to-track feature tagger lets you see how often a feature is used and by how many people. You\u2019ll also be able to see the top 20 events for a certain time period or create custom events<\/a> that group multiple features together for clearer insights.<\/li>\n<\/ul>\n
![\"\"](\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2023\/09\/Userpilot-feature-tagging.gif\")
<\/p>\n- \n
- Feedback collection<\/strong>: Userpilot has a no-code survey builder with 14 templates to choose from. You\u2019ll be able to collect quantitative data like CSAT, CES, or NPS ratings<\/a> and qualitative feedback on the strongest\/weakest parts of your product straight from your users.<\/li>\n<\/ul>\n
![\"\"](\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2023\/09\/Userpilot-survey-templates.png\")
<\/p>\n- \n
- User insights<\/strong>: The Insights dashboard lets you monitor user activity based on which segment they\u2019re in and which company they\u2019re from. You\u2019ll also be able to choose from daily, weekly, and monthly time periods to see if user activity is shifting towards full product adoption over time.<\/li>\n<\/ul>\n
![\"\"](\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2023\/09\/Userpilot-user-insights.png\")
<\/p>\nWhatfix for product adoption<\/h3>\n
User onboarding<\/a> is a complex process that only the most flexible tools can pull off. Whatfix has its fair share of bugs and technical quirks but there are a few features that bolster its onboarding capabilities \u2014 namely its tours, checklists, and integrations.<\/p>\n
Here\u2019s an overview of Whatfix\u2019s onboarding features:<\/p>\n
- \n
- Whatfix lets you create interactive product tours for both users and employees. This reduces the time to value (TTV)<\/a>, whether it\u2019s for customers using your product or employees learning how to use a solution in the internal tool stack.<\/li>\n
- Onboarding checklists (known as task lists on Whatfix) give new users or employees a clear next step on their journey toward product adoption. Whatfix lets you create these checklists as widgets target specific segments, and group tasks under headers.<\/li>\n
- Whatfix\u2019s gallery of direct integrations with tools like Salesforce, Amplitude, SurveyMonkey, and more helps you centralize all onboarding data. The onboarding metrics<\/a> gathered and synced across tools can then help you streamline your in-app flows.<\/li>\n<\/ul>\n
Userpilot vs Whatfix for customer experience<\/h2>\n
In this section of the article, we\u2019re really going to compare Userpilot vs Whatfix in terms of customer experience. That way, we\u2019ll be able to figure out which tool \u2013 Userpilot or Whatfix \u2013 is the best option depending on your use case.<\/p>\n
Userpilot for customer experience<\/h3>\n
Userpilot gives you an eagle-eye view of the customer experience through user analytics, trend\/funnel reports, and feedback collection through different types of surveys.<\/p>\n
Here\u2019s how you can use Userpilot to track and analyze customer experience insights<\/a>:<\/p>\n
- \n
- User analytics<\/strong>: The users dashboard gives you an overview of all your users while letting you sort by segment, company, or when they were last seen. You can also export user data in bulk as a CSV or click on the Insights tab to see segment-specific insights for a given time period.<\/li>\n<\/ul>\n
![\"user](\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2024\/02\/user-insight-overview.png\")
<\/p>\n- \n
- Trends and funnels<\/strong>: Userpilot\u2019s trends and funnels reports let you track certain events like a specific feature’s usage, add filters to narrow down the data, and then create a breakdown based on segmentation data or user attributes \u2014 offering quick and actionable CX reports<\/a>.<\/li>\n<\/ul>\n
![\"\"](\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2023\/09\/Userpilot-trends-1-1.gif\")
<\/p>\n- \n
- Satisfaction benchmarking<\/strong>: Userpilot has a built-in NPS dashboard that tracks customer loyalty over time. In addition to the NPS dashboard, you can also use Userpilot\u2019s survey templates to run CSAT or CES surveys<\/a> and gather additional quantitative and qualitative insights<\/a> on the customer experience.<\/li>\n
- Self-service support<\/strong>: Userpilot lets you build in-app resource centers, which can include feedback widgets to collect feedback passively<\/a>, checklists to walk users through specific processes, or integrations with knowledge bases<\/a> to leverage existing documentation.<\/li>\n<\/ul>\n
![\"resource](\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2024\/02\/resource-center-analytics.png\")
<\/p>\n- \n
- In-app flows<\/strong>: Userpilot\u2019s no-code flow builder helps you create product experiences that can help you optimize the customer experience by educating customers and reducing their time-to-value (TTV)<\/a>. All UI patterns are available on every Userpilot plan from Starter to Enterprise.<\/li>\n<\/ul>\n
Whatfix for customer experience<\/h3>\n
Customer experience insights<\/a> are imperative for understanding how people use your product. Whatfix can be used to improve the product experience both for customers as well as your employees using internal software.<\/p>\n
Here are the Whatfix features you can use to improve the customer<\/a> experience:<\/p>\n
- \n
- You can collect feedback from your customers or employees while they’re actively using a software application. These input fields can be used to collect feedback on the customer experience or specific aspects of the product.<\/li>\n
- Ask scalar, multiple choice, and open-ended questions to get an accurate view of net promoter scores (as well as the driving forces behind each rating). Note that you\u2019ll only be able to edit, delete, or reorder questions if you upgrade to Premium.<\/li>\n
- Adding tooltips, hotspots, and beacons on top of a piece of software using Whatfix can draw attention toward specific features. Whatfix tooltips are particularly helpful because they expand when hovered over and provide additional information to users.<\/li>\n<\/ul>\n
Userpilot vs Whatfix for user feedback<\/h2>\n
In this section of the article, we\u2019re really going to compare Userpilot vs Whatfix in terms of user feedback. That way, we\u2019ll be able to figure out which tool \u2013 Userpilot or Whatfix \u2013 is the best option depending on your use case.<\/p>\n
Userpilot for user feedback<\/h3>\n
User feedback<\/a> is an essential part of listening to the Voice of the Customer (VoC)<\/a> and making product development or marketing decisions that best suit your customer base. Userpilot has a no-code survey builder, 14 templates to choose from, and advanced analytics for extracting insights.<\/p>\n
Here are the Userpilot features you can use to collect customer feedback<\/a>\u00a0and analyze it:<\/p>\n
- \n
- Survey builder<\/strong>: Userpilot\u2019s survey builder lets you edit the content, update the widget\u2019s style\/placement, and set page-specific or event-specific triggers to ensure that users see the survey at the most contextual moment \u2014 all without writing a single line of code. You can also translate surveys<\/a> into your audience’s native language.<\/li>\n<\/ul>\n
![\"feature](\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2024\/02\/feature-research-survey.png\")
<\/p>\n- \n
- Survey templates<\/strong>: There are 14 survey templates to choose from with a wide array of different use cases. You can collect qualitative responses on how to improve the user\/product experience or quantitative data for customer satisfaction benchmarking<\/a> such as CSAT and CES scores.<\/li>\n
- Advanced analytics<\/strong>: Userpilot\u2019s advanced survey analytics<\/a> will show you what the most common responses were, what percentage of users selected a specific option, and display open-ended feedback about your product or specific features.<\/li>\n<\/ul>\n
![\"\"](\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2023\/09\/Userpilot-survey-analytics-2.png\")
<\/p>\n- \n
- NPS dashboard<\/strong>: Userpilot\u2019s NPS dashboard<\/a> compiles response data from all NPS surveys so you don\u2019t have to manually go into each survey and check its analytics. You\u2019ll be able to view key metrics like response rates, total views, and NPS history and sort all the data by different segments.<\/li>\n<\/ul>\n
![\"NPS](\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2024\/02\/NPS-dashboard-for-analytics.png\")
<\/p>\nWhatfix for user feedback<\/h3>\n
User feedback<\/a> is essential to gather data on how customers or employees interact with a particular tool and which challenges they might face while doing so. Whatfix has surveys, NPS surveys, and feedback forms that give your users a voice.<\/p>\n
Here\u2019s how you can use Whatfix to collect customer feedback<\/a>:<\/p>\n
- \n
- Whatfix\u2019s feedback forms give your employees and customers a chance to share their experience while using a particular product or feature. These input fields could be used to collect broad qualitative feedback or ask users about a specific feature.<\/li>\n
- You can also build NPS surveys with open-ended and multiple-choice questions in addition to the standard 1-10 scalar ratings. Unfortunately, you\u2019ll only be able to edit, delete, or reorder these questions if you upgrade to the Premium plan.<\/li>\n
- If you\u2019re developing a mobile app for customers or require that employees use a mobile-based application, Whatfix can help you build app-specific surveys. These surveys can take up the entire screen of a mobile device, pop up in the middle, or come from the bottom.<\/li>\n<\/ul>\n
Userpilot vs Whatfix: Which one you should choose?<\/h2>\n
To further simplify this selection process, let’s break down the strengths and limitations of each tool. Understanding the distinct advantages and potential drawbacks of Userpilot and Whatfix will provide you with a detailed roadmap for making a well-informed decision!<\/p>\n
Pros and cons of Userpilot<\/h3>\n
Pros of Userpilot<\/h4>\n
As a full-suite digital adoption platform, Userpilot has all the features you need to onboard users, track analytics, and gather feedback from customers without writing a single line of code. Here are a few pros of using Userpilot as your product growth solution:<\/p>\n
- \n
- No-code builder<\/strong>: Userpilot\u2019s Chrome extension lets you build flows, add UI elements, and tag features without writing a single line of code.<\/li>\n
- UI patterns<\/strong>: There are plenty of UI patterns<\/a> to choose from when using Userpilot, such as hotspots, tooltips, banners, slideouts, modals, and more!<\/li>\n
- Startup-friendly<\/strong>: Userpilot\u2019s entry-level plan<\/a> gives you access to all available UI patterns so you can hit the ground running.<\/li>\n
- Walkthroughs and flows<\/strong>: Build engaging interactive walkthroughs and personalized onboarding flows that target specific segments of your user base.<\/li>\n
- Self-service support<\/strong>: Build an in-app resource center<\/a> to help users solve problems, customize its appearance to align it with your brand, and insert various types of content (videos, flows, or chatbots) to keep your customers satisfied.<\/li>\n
- A\/B testing<\/strong>: Userpilot\u2019s built-in A\/B testing<\/a> capabilities will help you split-test flows, iterate on the best-performing variants, and continually optimize based on user behavior.<\/li>\n
- Feedback collection<\/strong>: Userpilot has built-in NPS surveys<\/a> with its own unified analytics dashboard and response tagging to help you retarget users. There are other survey types to choose from and you can even create your own custom survey.<\/li>\n
- Survey templates<\/strong>: There are 14 survey templates to choose from so you can gather feedback on specific features or run customer satisfaction benchmarking<\/a> surveys like CSAT and CES.<\/li>\n
- Advanced analytics<\/strong>: Userpilot lets you analyze product usage data<\/a>, monitor engagement on all in-app flows, and use the data to create user segments that are based on behaviors instead of demographics.<\/li>\n
- Event tracking<\/strong>: Userpilot\u2019s no-code event tracking<\/a> lets you tag UI interactions (hovers, clicks, or form fills) and group them into a custom event that reflects feature usage.<\/li>\n
- Third-party integrations<\/strong>: Userpilot has built-in integrations with tools like Amplitude, Mixpanel, Kissmetrics, Segment, Heap, HubSpot, Intercom, Google Analytics, and Google Tag Manager so you can share data between all the solutions in your tech stack<\/a>.<\/li>\n
- Mobile:<\/b>\u00a0With our mobile SDK, you can\u00a0create targeted onboarding flows<\/span><\/a>\u00a0using slideouts, carousels, and push notifications without writing extra code.<\/li>\n<\/ul>\n
Cons of Userpilot<\/h4>\n
Of course, no tool is perfect and there are a few cons to consider before choosing Userpilot as your user onboarding or product growth solution:<\/p>\n
- \n
- Employee onboarding<\/strong>: Currently, Userpilot only supports in-app customer onboarding<\/a>.<\/li>\n
- Freemium plan<\/strong>: There\u2019s no freemium Userpilot plan so those bootstrapping their startup and need sub-$100 solutions should consider more affordable onboarding platforms like UserGuiding or Product Fruits.<\/li>\n<\/ul>\n
Pros and cons of Whatfix<\/h3>\n
Pros of Whatfix<\/h4>\n
Whatfix may not be as popular or widely adopted as competitors like WalkMe but it does have its fair share of benefits:<\/p>\n
- \n
- Pricing<\/strong>: While Whatfix does not publish the exact cost of its plans publicly, numerous reports from customers suggest an average entry point of $1,000\/month. This is significantly cheaper than its closest competitor, WalkMe, which reportedly starts at closer to $10,000\/month.<\/li>\n
- Automation<\/strong>: Whatfix Flows helps you automate repetitive tasks to save time. The Whatfix Flows dashboard also lets you analyze your existing flows and then use them to create entirely new automation in a single click.<\/li>\n
- Integrations<\/strong>: Whatfix\u2019s third-party integration options make it easy to incorporate the solution into the rest of your tech stack<\/a>. It integrates with Salesforce, Amplitude, Google Analytics, Slack, and more \u2014 providing a good selection of the top CRM, analytics, and communication tools.<\/li>\n<\/ul>\n
Cons of Whatfix<\/h4>\n
Whatfix offers a more affordable employee onboarding solution than its closest competitors but is limited by its lackluster analytics and support \u2014 along with its high-friction trial signup process for prospective customers.<\/p>\n
Here are the key drawbacks of using Whatfix:<\/p>\n
- \n
- Whatfix is quite lacking in the analytics department \u2014 both in comparison to direct competitors like WalkMe as well as other onboarding solutions like Userpilot, Appcues, or Pendo. If detailed user data matters to you, you\u2019ll want to consider alternatives.<\/li>\n
- Technical assistance (or the lack thereof) is arguably one of Whatfix\u2019s largest weaknesses. While all plans promise to give you a customer success manager<\/a>, most Whatfix users complain about the subpar support they provide.<\/li>\n
- While Whatfix has a trial request page on its website, this form is buggy and inconsistent. You can reach out to support to request a trial directly but resolution times can be upwards of a month \u2014 and, in the end, you may even be redirected to a demo call instead of a trial account.<\/li>\n<\/ul>\n
Userpilot vs Whatfix – Why Userpilot might be a better choice?<\/h2>\n
Userpilot can\u2019t be used to onboard employees to internal software but it does have a few notable advantages over Whatfix:<\/p>\n - While Whatfix has a trial request page on its website, this form is buggy and inconsistent. You can reach out to support to request a trial directly but resolution times can be upwards of a month \u2014 and, in the end, you may even be redirected to a demo call instead of a trial account.<\/li>\n<\/ul>\n
- Automation<\/strong>: Whatfix Flows helps you automate repetitive tasks to save time. The Whatfix Flows dashboard also lets you analyze your existing flows and then use them to create entirely new automation in a single click.<\/li>\n
- Freemium plan<\/strong>: There\u2019s no freemium Userpilot plan so those bootstrapping their startup and need sub-$100 solutions should consider more affordable onboarding platforms like UserGuiding or Product Fruits.<\/li>\n<\/ul>\n
- UI patterns<\/strong>: There are plenty of UI patterns<\/a> to choose from when using Userpilot, such as hotspots, tooltips, banners, slideouts, modals, and more!<\/li>\n
- No-code builder<\/strong>: Userpilot\u2019s Chrome extension lets you build flows, add UI elements, and tag features without writing a single line of code.<\/li>\n
- Advanced analytics<\/strong>: Userpilot\u2019s advanced survey analytics<\/a> will show you what the most common responses were, what percentage of users selected a specific option, and display open-ended feedback about your product or specific features.<\/li>\n<\/ul>\n
- Survey templates<\/strong>: There are 14 survey templates to choose from with a wide array of different use cases. You can collect qualitative responses on how to improve the user\/product experience or quantitative data for customer satisfaction benchmarking<\/a> such as CSAT and CES scores.<\/li>\n
- Survey builder<\/strong>: Userpilot\u2019s survey builder lets you edit the content, update the widget\u2019s style\/placement, and set page-specific or event-specific triggers to ensure that users see the survey at the most contextual moment \u2014 all without writing a single line of code. You can also translate surveys<\/a> into your audience’s native language.<\/li>\n<\/ul>\n
- Self-service support<\/strong>: Userpilot lets you build in-app resource centers, which can include feedback widgets to collect feedback passively<\/a>, checklists to walk users through specific processes, or integrations with knowledge bases<\/a> to leverage existing documentation.<\/li>\n<\/ul>\n
- Satisfaction benchmarking<\/strong>: Userpilot has a built-in NPS dashboard that tracks customer loyalty over time. In addition to the NPS dashboard, you can also use Userpilot\u2019s survey templates to run CSAT or CES surveys<\/a> and gather additional quantitative and qualitative insights<\/a> on the customer experience.<\/li>\n
- Trends and funnels<\/strong>: Userpilot\u2019s trends and funnels reports let you track certain events like a specific feature’s usage, add filters to narrow down the data, and then create a breakdown based on segmentation data or user attributes \u2014 offering quick and actionable CX reports<\/a>.<\/li>\n<\/ul>\n
- Whatfix lets you create interactive product tours for both users and employees. This reduces the time to value (TTV)<\/a>, whether it\u2019s for customers using your product or employees learning how to use a solution in the internal tool stack.<\/li>\n
- User insights<\/strong>: The Insights dashboard lets you monitor user activity based on which segment they\u2019re in and which company they\u2019re from. You\u2019ll also be able to choose from daily, weekly, and monthly time periods to see if user activity is shifting towards full product adoption over time.<\/li>\n<\/ul>\n
- Feedback collection<\/strong>: Userpilot has a no-code survey builder with 14 templates to choose from. You\u2019ll be able to collect quantitative data like CSAT, CES, or NPS ratings<\/a> and qualitative feedback on the strongest\/weakest parts of your product straight from your users.<\/li>\n<\/ul>\n
- Feature engagement<\/strong>: Userpilot\u2019s click-to-track feature tagger lets you see how often a feature is used and by how many people. You\u2019ll also be able to see the top 20 events for a certain time period or create custom events<\/a> that group multiple features together for clearer insights.<\/li>\n<\/ul>\n
- Product usage dashboard<\/strong>: It collects all your key product usage metrics automatically without you having to set anything up: your Daily, Monthly, and Weekly Active Users and Companies, Trends of Active Users and Companies over time, user stickiness, top pages, features, and events, as well as the most engaged users, highest user activity times throughout the day, user retention, average session duration and product usage by browser.<\/li>\n<\/ul>\n
- Whatfix lets you create interactive product tours for both users and employees. This reduces the time to value (TTV)<\/a>, whether it\u2019s for customers using your product or employees learning how to use a solution in the internal tool stack.<\/li>\n
- User segmentation<\/strong>: Userpilot lets you segment users based on the device they\u2019re using, where they\u2019re located, their engagement data<\/a>, or which NPS rating they selected on the latest survey. You can then filter your analytics dashboards to see which segments struggle with onboarding.<\/li>\n<\/ul>\n
- Funnel analytics<\/strong>: Userpilot\u2019s advanced analytics lets you create funnel reports that track the onboarding journey. You can also add filters (like name, user ID, signup date, operating system, country, etc.) and monitor the total conversion rate from the first step of the funnel to the last.<\/li>\n<\/ul>\n
- Native tooltips<\/strong>: Userpilot lets you create native tooltips<\/a> that show up when users hover over an element or click on an information badge. Since these native tooltips attach to the element itself, they aren\u2019t page-dependent and will show up on any screen where that element is visible.<\/li>\n<\/ul>\n
- No-code builder<\/strong>: Creating flows with Userpilot is as simple as installing the Chrome extension, selecting the UI patterns<\/a> you\u2019d like to use, and then editing the content\/settings to suit your use case. You can also use templates to create modals, slideouts, tooltips, and driven actions.<\/li>\n<\/ul>\n
- Whatfix is a digital adoption<\/a> platform that helps enterprise organizations with onboarding, training, and supporting their employees or customers. It accomplishes this through in-app guidance and messaging to provide on-demand support whenever it\u2019s needed.<\/li>\n<\/ul>\n<\/li>\n
- Userpilot is a product growth platform that drives user activation<\/a>, feature adoption, and expansion revenue. It also helps product teams collect user feedback, streamline onboarding, and gather actionable insights<\/a> from analytics.<\/li>\n