{"id":17631,"date":"2024-09-16T16:15:51","date_gmt":"2024-09-16T16:15:51","guid":{"rendered":"https:\/\/userpilot.com\/blog\/saas-free-trial-best-practices\/"},"modified":"2025-05-10T12:44:49","modified_gmt":"2025-05-10T12:44:49","slug":"saas-free-trial-best-practices","status":"publish","type":"post","link":"https:\/\/userpilot.com\/blog\/saas-free-trial-best-practices\/","title":{"rendered":"15 B2B SaaS Free Trial Best Practices To Boost Conversion Rates"},"content":{"rendered":"<p>The success of your product, the future of your company, and your future as a PM depend on paying customers. However, it would be naive to expect customers to part with their hard-earned cash without first trying out the product.<\/p>\n<p>As a SaaS <a href=\"https:\/\/userpilot.com\/role\/product-management\" target=\"_blank\" rel=\"noopener noreferrer\">product manager<\/a>, how do you give users a chance to experience your product value? Do you prefer free plans or just free trials? Or are your trials paid?<\/p>\n<p>Whichever model you choose for your product, there are things you can do to help your users convert. So why not look at our 15 B2B SaaS free trial best practices that will help you boost your conversion rates?<\/p>\n<h2 id=\"flicv\">What is the role of a free trial in the PLG model?<\/h2>\n<p>In the <a href=\"https:\/\/userpilot.com\/blog\/customer-led-growth-vs-product-led-growth\/\" target=\"_blank\" rel=\"noopener noreferrer\">PLG <\/a>model, the growth of the product depends on the <a href=\"https:\/\/userpilot.com\/blog\/product-value\/\" target=\"_blank\" rel=\"noopener noreferrer\">value <\/a>it delivers. If the customers see the value, they are happy to pay for their subscriptions.<\/p>\n<p>The catch is how to present the value of your product and incentivize users to buy without giving away too much for free.<\/p>\n<p>That&#8217;s when the <a href=\"https:\/\/userpilot.com\/blog\/how-to-boost-trial-to-paid-conversion\/\" target=\"_blank\" rel=\"noopener noreferrer\">free trial<\/a> comes in. It allows users to experience the value of the product and decide if it&#8217;s suitable for their needs.<\/p>\n<h2 id=\"7lvrk\">Types of SaaS trial models<\/h2>\n<p>SaaS companies rely on a few basic models to showcase the value of their products to prospective customers.<\/p>\n<h3 id=\"17bfk\">Free trial vs paid trial<\/h3>\n<p>Free trial is the simplest model. Users sign up and get access to the full product functionality for a limited period of time. If they want to continue using the product, they have to start a paid subscription.<\/p>\n<p>Sometimes, businesses often request the free trial user to supply their <a href=\"https:\/\/userpilot.com\/blog\/credit-card-vs-no-credit-card\/\" target=\"_blank\" rel=\"noopener noreferrer\">payment details <\/a>when they sign up and charge them automatically at the end of the trial period.<\/p>\n<p><a href=\"https:\/\/userpilot.com\/blog\/free-trial-vs-paid-trial\/\" target=\"_blank\" rel=\"noopener noreferrer\">Paid trials<\/a> take this practice one step further. The user has to pay to try the product. This may not be the full price, but it deters time wasters and free riders.<\/p>\n<h3 id=\"1jp60\">Free trial vs freemium model<\/h3>\n<p>The <a href=\"https:\/\/pages.userpilot.com\/state-of-saas-2022\/\" target=\"_blank\" rel=\"noopener noreferrer\">freemium model is an alternative to free trials.<\/a> They give users unlimited access to the product for free. Unlimited only timewise though. That&#8217;s because free plans come with limited functionality.<\/p>\n<p>Compared to free trials, in the freemium model, it\u2019s the time that is limited. Users can access all features but for a short period only.<\/p>\n<figure class=\"video strchf-type-video regular strchf-size-regular strchf-align-center\">\n<div class=\"embed-container\">\n<div style=\"max-width: 100%; position: relative; height: 400px;\"><iframe loading=\"lazy\" style=\"position: absolute; top: 0px; left: 0px; width: 100%; height: 100%;\" title=\"State of SaaS Onboarding 2022 Report Ep 2 - Free Trial vs Freemium vs Demo\" src=\"https:\/\/www.youtube.com\/embed\/UB-oE92kOJw?feature=oembed&amp;feature=youtu.be\" width=\"200\" height=\"113\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div>\n<\/div><figcaption>Free trial vs freemium model vs demo.<\/figcaption><\/figure>\n<h3 id=\"194pn\">SaaS reverse trial<\/h3>\n<p><a href=\"https:\/\/userpilot.com\/blog\/saas-reverse-trial\/\" target=\"_blank\" rel=\"noopener noreferrer\">Reverse trials<\/a> are a hybrid of the free trial and freemium model.<\/p>\n<p>They give users unlimited access to all features but for a limited period. When the trial period expires, the user goes back to the free plan and limited functionality.<\/p>\n<p>By then, however, they hopefully have experienced enough of the product and have realized its value to justify subscribing to the premium plan.<\/p>\n<h2 id=\"ackl4\">SaaS free trial conversion rates benchmarks<\/h2>\n<p>Which of these models gives the<a href=\"https:\/\/userpilot.com\/blog\/saas-average-conversion-rate\/\" target=\"_blank\" rel=\"noopener noreferrer\"> best conversion rates<\/a>?<\/p>\n<p>According to the <a href=\"https:\/\/openviewpartners.com\/2022-product-benchmarks\/\" target=\"_blank\" rel=\"nofollow noopener\">2022 OpenView Product Benchmark Survey<\/a>, freemium plans have a conversion rate of about 5%, while free trial conversion rates are pegged at around 17%. <a href=\"https:\/\/blog.useproof.com\/saas-conversion-rate\" target=\"_blank\" rel=\"nofollow noopener\">Useproof<\/a> is a bit more optimistic and puts the benchmark at 25%.<\/p>\n<p>The conversion rate for opt-out free trials is considerably higher. It can be <a href=\"https:\/\/blog.useproof.com\/saas-conversion-rate\" target=\"_blank\" rel=\"nofollow noopener\">as high as 60%.<\/a><\/p>\n<p>Paid trials have the highest retention rates but at the cost of lower sign-up volumes.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/images.storychief.com\/account_6827\/SaaS-Free-Trial-best-practices-rate_ed52daca4f476eb99f608fad6361760f_800.jpg 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/images.storychief.com\/account_6827\/SaaS-Free-Trial-best-practices-rate_ed52daca4f476eb99f608fad6361760f_800.jpg 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/images.storychief.com\/account_6827\/SaaS-Free-Trial-best-practices-rate_ed52daca4f476eb99f608fad6361760f_800.jpg\" alt=\"free trial conversion rate\" \/><\/picture><figcaption><a href=\"https:\/\/userpilot.com\/blog\/free-trial-conversion-rate\/\">Free trial conversion rate<\/a>.<\/figcaption><\/figure>\n<h2 id=\"3vpkp\">15 SaaS free trial best practices to get more paying customers<\/h2>\n<p>Apart from the choice of your model, a lot depends also on what you do to <a href=\"https:\/\/userpilot.com\/blog\/how-to-boost-trial-to-paid-conversion\/\" target=\"_blank\" rel=\"noopener noreferrer\">drive conversions of your trial users into paid customers<\/a>.<\/p>\n<h3 id=\"bgbkm\">Use paid trials when your product requires high-touch customer success<\/h3>\n<p>Paid trials are better if it depends heavily on <a href=\"https:\/\/userpilot.com\/blog\/tech-touch-customer-success\/\" target=\"_blank\" rel=\"noopener noreferrer\">personalized customer support<\/a> at any stage of the<a href=\"https:\/\/userpilot.com\/blog\/critical-user-journey\/\" target=\"_blank\" rel=\"noopener noreferrer\"> customer journey.<\/a><\/p>\n<p>If you can&#8217;t automate support or the purchase process, a free trial will stretch your company resources. As a result, your paying users won\u2019t be getting the right level of support. This can damage your reputation and isn\u2019t sustainable in the long run.<\/p>\n<h3 id=\"6lqbq\">Experiment with your free trial period<\/h3>\n<p>Should your trial be 7 days long? 14? Or maybe 30?<\/p>\n<p>This depends on the product, its complexity, and how steep the learning curve is.<\/p>\n<p>For example, for an email market product, a 7-day trial may be more than enough to set up a campaign, launch it and see the data. To learn using Adobe Photoshop or Microsoft Project, on the other hand, you may need 30 days.<\/p>\n<p>To find the sweet spot, identify the activation points and the actions needed to reach them. Assess how long it will take for users to complete and see how it works. Use product usage data to <a href=\"https:\/\/userpilot.com\/blog\/free-trial-length-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">adjust the length<\/a> accordingly.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/images.storychief.com\/account_6827\/the-user-journey-activation-point-saas-free-trial-best-practices_81374c5e01e31dd05bd791f231ea88a1_800.png 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/images.storychief.com\/account_6827\/the-user-journey-activation-point-saas-free-trial-best-practices_81374c5e01e31dd05bd791f231ea88a1_800.png 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/images.storychief.com\/account_6827\/the-user-journey-activation-point-saas-free-trial-best-practices_81374c5e01e31dd05bd791f231ea88a1_800.png\" alt=\"Adjust trial duration to user journey\" \/><\/picture><figcaption>Adjust trial duration to the user journey.<\/figcaption><\/figure>\n<h3 id=\"8tvhb\">Try a gamified free trial model<\/h3>\n<p>If you still can&#8217;t decide on the right length of the trial period, let your users decide. However, don&#8217;t give them any extra time for free. Benefit from it!<\/p>\n<p>That&#8217;s what ProdPad does. Its users get an initial free trial period as well as a chance to win extra trial days. How? They must complete <a href=\"https:\/\/userpilot.com\/blog\/user-onboarding-gamification\/\" target=\"_blank\" rel=\"noopener noreferrer\">onboarding <\/a>tasks.<\/p>\n<p>So the users get extra free time for engaging with activities that bring them closer to the <a href=\"https:\/\/userpilot.com\/blog\/user-activation-for-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">activation point<\/a>. The more of them they complete, the higher the chance they will convert to paid users.<\/p>\n<p>Win-win! Brilliant!<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/images.storychief.com\/account_6827\/prodpad-gamification-saas-free-trial-best-practices_d69a357174146a27a77bd284858bb499_800.jpeg 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/images.storychief.com\/account_6827\/prodpad-gamification-saas-free-trial-best-practices_d69a357174146a27a77bd284858bb499_800.jpeg 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/images.storychief.com\/account_6827\/prodpad-gamification-saas-free-trial-best-practices_d69a357174146a27a77bd284858bb499_800.jpeg\" alt=\"Saas free trial best practices: use gamification\" \/><\/picture><figcaption>SaaS free trial best practices: use gamification.<\/figcaption><\/figure>\n<h3 id=\"ej7u0\">Find the right balance of features included in your free trial<\/h3>\n<p>Finding the right balance of functionality to include in your free trial is the key to driving conversions.<\/p>\n<p>If you don&#8217;t enable enough features, users won&#8217;t be able to experience the <a href=\"https:\/\/userpilot.com\/blog\/product-value\/\" target=\"_blank\" rel=\"noopener noreferrer\">product value<\/a> and will churn. If there are too many, the user experience will be complex and may increase the time to value.<\/p>\n<p>What&#8217;s more, you want to give the user enough incentive to upgrade as quickly as possible. So consider limiting the usage of the product (e.g. the amount of data available) or adding additional barriers, like a watermark.<\/p>\n<h3 id=\"43fmd\">Don&#8217;t obsess over data &#8211; keep the signup form simple<\/h3>\n<p>During the<a href=\"https:\/\/userpilot.com\/blog\/saas-signup-flow\/\" target=\"_blank\" rel=\"noopener noreferrer\"> sign-up process<\/a>, ask users only for the essential data you need to create their free account.<\/p>\n<p>Your priority at this stage should be enabling immediate access to the product so that users can start experiencing value as soon as possible. Asking unnecessary questions can add unnecessary friction and discourage them from engaging.<\/p>\n<p>Of course, if you need more data to personalize their user experience, you can always collect it later on during the onboarding process.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/images.storychief.com\/account_6827\/frictionless-signup-flow_ee150911af5b0a66f63695852d61e398_800.png 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/images.storychief.com\/account_6827\/frictionless-signup-flow_ee150911af5b0a66f63695852d61e398_800.png 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/images.storychief.com\/account_6827\/frictionless-signup-flow_ee150911af5b0a66f63695852d61e398_800.png\" alt=\"frictionless signup flow\" \/><\/picture><figcaption>Design a frictionless signup flow to boost free trial conversions. Source: <a href=\"https:\/\/pages.userpilot.com\/state-of-saas-2022\/\" target=\"_blank\" rel=\"noopener noreferrer\">State of SaaS Onboarding 2022 Report<\/a>.<\/figcaption><\/figure>\n<h3 id=\"5icmp\">Delay the email confirmation<\/h3>\n<p>Email confirmations are necessary for security reasons. You need to make sure your users are real.<\/p>\n<p>However, it doesn&#8217;t mean you have to demand it immediately when users sign up. And you definitely shouldn&#8217;t make it mandatory when users sign up for the free trial.<\/p>\n<p>Why does it matter?<\/p>\n<p>Well, it creates friction and delays the moment when users start engaging with the product. If you make it compulsory at the beginning of the free trial, the moment may never come. The users will simply not bother.<\/p>\n<p>To avoid it, first, let the users inside the product and get them to start engaging. Only then, use a small <a href=\"https:\/\/userpilot.com\/blog\/website-notification-banner\/\" target=\"_blank\" rel=\"noopener noreferrer\">banner <\/a>to give them a gentle nudge to confirm their email.<\/p>\n<h3 id=\"8bg47\">Use demo data for complex products<\/h3>\n<p><a href=\"https:\/\/userpilot.com\/blog\/demo-content\/\" target=\"_blank\" rel=\"noopener noreferrer\">Demo content<\/a> is invaluable when it comes to showcasing more complex products like analytics tools.<\/p>\n<p>Such products need data for users to see if it works for them. However, importing data is a pain and most users won&#8217;t invest their time or energy in the trial stage. Demo data solves the problem.<\/p>\n<p>Where do you get the data from?<\/p>\n<p>You can get it from an open-source database, like the DataFairy, or create your own demo page.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/images.storychief.com\/account_6827\/pendo-product-usage-saas-free-trial-best-practices_8b353ffb64e78275549afff90e1d99ba_800.jpg 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/images.storychief.com\/account_6827\/pendo-product-usage-saas-free-trial-best-practices_8b353ffb64e78275549afff90e1d99ba_800.jpg 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/images.storychief.com\/account_6827\/pendo-product-usage-saas-free-trial-best-practices_8b353ffb64e78275549afff90e1d99ba_800.jpg\" alt=\"Saas free trial best practices: use demo content to showcase complex products\" \/><\/picture><figcaption>SaaS free trial best practices: use demo content to showcase complex products.<\/figcaption><\/figure>\n<h3 id=\"92eej\">Don&#8217;t skip the minimum viable onboarding process<\/h3>\n<p>To make sure your users experience the product value, provide them with a <a href=\"https:\/\/userpilot.com\/blog\/minimum-viable-onboarding\/\" target=\"_blank\" rel=\"noopener noreferrer\">minimum viable onboarding<\/a> experience.<\/p>\n<p>What is it?<\/p>\n<p>It&#8217;s a primary <a href=\"https:\/\/userpilot.com\/blog\/product-trial-onboarding\/\" target=\"_blank\" rel=\"noopener noreferrer\">onboarding process <\/a>that focuses on introducing the functionality that delivers the most value. It teaches users how to complete their jobs in the quickest possible way.<\/p>\n<figure class=\"video strchf-type-video regular strchf-size-regular strchf-align-center\">\n<div class=\"embed-container\">\n<div style=\"max-width: 100%; position: relative; height: 400px;\"><iframe loading=\"lazy\" style=\"position: absolute; top: 0px; left: 0px; width: 100%; height: 100%;\" title=\"Minimum Viable Onboarding Workshop - Userpilot\" src=\"https:\/\/www.youtube.com\/embed\/PGYj1QV22AE?feature=oembed\" width=\"200\" height=\"113\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div>\n<\/div><figcaption>Minimum Viable Onboarding.<\/figcaption><\/figure>\n<p><span class=\"ng-star-inserted\">With <a href=\"https:\/\/userpilot.com\/product\/mobile\/\" target=\"_blank\" rel=\"noopener\">native mobile app SDK<\/a>, you can create targeted onboarding flows using slideouts, carousels, and push notifications without writing extra code.<\/span><\/p>\n<h3 id=\"43q3l\">Always personalize the experience for different trial users<\/h3>\n<p>The key to successful onboarding and overall user experience is personalization.<\/p>\n<p>To deliver a relevant and customized user experience, you first need to collect information about the user and their JTBDs. A modal like the one below will do nicely.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/d37oebn0w9ir6a.cloudfront.net\/account_6827\/Welcome-product-trial-onboarding-saas-free-trial-best-practices_dfa930335abdb98c4fc9d03eaf44a9d2.gif 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/d37oebn0w9ir6a.cloudfront.net\/account_6827\/Welcome-product-trial-onboarding-saas-free-trial-best-practices_dfa930335abdb98c4fc9d03eaf44a9d2.gif 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/d37oebn0w9ir6a.cloudfront.net\/account_6827\/Welcome-product-trial-onboarding-saas-free-trial-best-practices_dfa930335abdb98c4fc9d03eaf44a9d2.gif\" alt=\"Saas free trial best practices: personalize experience based on JTBDs\" \/><\/picture><figcaption>SaaS free trial best practices: personalize experience based on JTBDs.<\/figcaption><\/figure>\n<p>Next, send the user down the shortest possible path to complete their task, for example using a <a href=\"https:\/\/userpilot.com\/blog\/onboarding-checklist-template\/\" target=\"_blank\" rel=\"noopener noreferrer\">checklist<\/a>.<\/p>\n<p>Targeting users with relevant in-app experiences and <a href=\"https:\/\/userpilot.com\/blog\/in-app-guidance-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">guidance <\/a>is easy if you <a href=\"https:\/\/userpilot.com\/blog\/needs-based-segmentation\/\" target=\"_blank\" rel=\"noopener noreferrer\">segment them<\/a> based on the data they input on the <a href=\"https:\/\/userpilot.com\/blog\/welcome-screen-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">welcome screen<\/a>.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/images.storychief.com\/account_6827\/saas-trial-best-practices-onboarding-userpilot-segmentation_f11f48dce8cbee23b4cac7ec2e0e4d3a_800.png 1x, https:\/\/images.storychief.com\/account_6827\/saas-trial-best-practices-onboarding-userpilot-segmentation_f11f48dce8cbee23b4cac7ec2e0e4d3a_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/images.storychief.com\/account_6827\/saas-trial-best-practices-onboarding-userpilot-segmentation_f11f48dce8cbee23b4cac7ec2e0e4d3a_800.png 1x, https:\/\/images.storychief.com\/account_6827\/saas-trial-best-practices-onboarding-userpilot-segmentation_f11f48dce8cbee23b4cac7ec2e0e4d3a_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/images.storychief.com\/account_6827\/saas-trial-best-practices-onboarding-userpilot-segmentation_f11f48dce8cbee23b4cac7ec2e0e4d3a_800.png\" alt=\"User segment based on sign-up data created in Userpilot\" \/><\/picture><figcaption>User segment based on sign-up data created in <a href=\"https:\/\/userpilot.com\/userpilot-demo\" target=\"_blank\" rel=\"noopener noreferrer\">Userpilot<\/a>.<\/figcaption><\/figure>\n<h3 id=\"7dbma\">Implement an email marketing strategy for inactive users<\/h3>\n<p>Not all users will subscribe to your product during the trial. In fact, most of them won&#8217;t.<\/p>\n<p>It doesn&#8217;t mean you&#8217;ve lost them though.<\/p>\n<p>You can still reach out to such inactive users by <a href=\"https:\/\/userpilot.com\/blog\/saas-win-back-email-campaign-examples\/\" target=\"_blank\" rel=\"noopener noreferrer\">email and try to win them back<\/a><a href=\"https:\/\/userpilot.com\/blog\/saas-win-back-email-campaign-examples\/\" target=\"_blank\" rel=\"noopener noreferrer\">.<\/a> To make emails relevant, leverage the data that you have collected during the trial.<\/p>\n<p>For example, if you can see they didn&#8217;t engage with a feature that is relevant to their use case, target them with an email that highlights their benefits.<\/p>\n<p>What if they&#8217;re moving on because you don&#8217;t have a feature? Send them an email as soon as you build it.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/images.storychief.com\/account_6827\/email-saas-free-trial-best-practices_f6eaaa653097b70a1a4c346410ce5b38_800.jpg 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/images.storychief.com\/account_6827\/email-saas-free-trial-best-practices_f6eaaa653097b70a1a4c346410ce5b38_800.jpg 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/images.storychief.com\/account_6827\/email-saas-free-trial-best-practices_f6eaaa653097b70a1a4c346410ce5b38_800.jpg\" alt=\"Saas free trial best practices: use email to engage inactive users\" \/><\/picture><figcaption>SaaS free trial best practices: use email to engage inactive users.<\/figcaption><\/figure>\n<h3 id=\"8rnbv\">Collect feedback and optimize for customer success<\/h3>\n<p><a href=\"https:\/\/userpilot.com\/blog\/customer-feedback-collection\/\" target=\"_blank\" rel=\"noopener noreferrer\">Collecting user feedback<\/a> is a simple yet effective way to gauge the free trial user experience.<\/p>\n<p>Apart from showing you the <a href=\"https:\/\/userpilot.com\/blog\/how-to-measure-customer-satisfaction\/\" target=\"_blank\" rel=\"noopener noreferrer\">level of satisfaction<\/a> with the product, it can tell you how to further tweak the in-app product experience to make the product easier to use and drive more value.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/images.storychief.com\/account_6827\/slack-survey-saas-free-trial-best-practices_e1a7f354b3567e60c5284e0db89b7216_800.png 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/images.storychief.com\/account_6827\/slack-survey-saas-free-trial-best-practices_e1a7f354b3567e60c5284e0db89b7216_800.png 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/images.storychief.com\/account_6827\/slack-survey-saas-free-trial-best-practices_e1a7f354b3567e60c5284e0db89b7216_800.png\" alt=\"Saas free trial best practices: use feedback to optimize user experience\" \/><\/picture><figcaption>SaaS free trial best practices: use feedback to optimize the user experience.<\/figcaption><\/figure>\n<p>Prioritize <a href=\"https:\/\/userpilot.com\/blog\/qualitative-feedback\/\" target=\"_blank\" rel=\"noopener noreferrer\">qualitative <\/a>over quantitative feedback and don&#8217;t rely exclusively on active feedback. Create a <a href=\"https:\/\/userpilot.com\/blog\/active-vs-passive-customer-feedback\/\" target=\"_blank\" rel=\"noopener noreferrer\">feedback widget<\/a> and add it to the UI so that users can let you know what they think whenever they feel like it.<\/p>\n<h3 id=\"clcct\">Track drop-off points and be proactive<\/h3>\n<p><a href=\"https:\/\/userpilot.com\/blog\/user-behavior-tracking\/\" target=\"_blank\" rel=\"noopener noreferrer\">Tracking product usage<\/a> across different <a href=\"https:\/\/userpilot.com\/blog\/customer-touchpoints\/\" target=\"_blank\" rel=\"noopener noreferrer\">touchpoints <\/a>in the user journey helps understand why users fail to reach the activation stage.<\/p>\n<p>For example, if they keep dropping off at a certain point, they may be experiencing excessive <a href=\"https:\/\/userpilot.com\/blog\/user-friction\/\" target=\"_blank\" rel=\"noopener noreferrer\">friction<\/a>.<\/p>\n<p>Once you know this, you can use<a href=\"https:\/\/userpilot.com\/blog\/in-app-messages\/\" target=\"_blank\" rel=\"noopener noreferrer\"> in-app messages<\/a> to engage them and guide them back down the <a href=\"https:\/\/userpilot.com\/blog\/happy-path-ux\/\" target=\"_blank\" rel=\"noopener noreferrer\">happy path <\/a>before you lose them for good.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/d37oebn0w9ir6a.cloudfront.net\/account_6827\/pages-userpilot-saas-free-trial-best-practices_b9f712f78dc82a6fec1af5716c87618a.gif 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/d37oebn0w9ir6a.cloudfront.net\/account_6827\/pages-userpilot-saas-free-trial-best-practices_b9f712f78dc82a6fec1af5716c87618a.gif 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/d37oebn0w9ir6a.cloudfront.net\/account_6827\/pages-userpilot-saas-free-trial-best-practices_b9f712f78dc82a6fec1af5716c87618a.gif\" alt=\"Saas free trial best practices: track product usage\" \/><\/picture><figcaption>SaaS free trial best practices: track product usage.<\/figcaption><\/figure>\n<h3 id=\"9vpjf\">Don&#8217;t think free trial users don&#8217;t need support too<\/h3>\n<p>The fact the users aren\u2019t paying for the product doesn&#8217;t mean they don&#8217;t need <a href=\"https:\/\/userpilot.com\/blog\/after-hours-support\/\" target=\"_blank\" rel=\"noopener noreferrer\">support<\/a>. Actually, it&#8217;s just the opposite.<\/p>\n<p>For starters, they will most likely need the support of one sort or another to successfully explore the product and experience its value.<\/p>\n<p>What&#8217;s more, the trial is your chance to show your prospective customers what kind of user experience they can expect and customer support is a part of it.<\/p>\n<h3 id=\"8ruao\">Offer product demos during the free trials<\/h3>\n<p>A <a href=\"https:\/\/userpilot.com\/blog\/free-trial-and-product-demo\/\" target=\"_blank\" rel=\"noopener noreferrer\">product demo <\/a>at the beginning of a free trial can jump-start the <a href=\"https:\/\/userpilot.com\/blog\/new-user-onboarding\/\" target=\"_blank\" rel=\"noopener noreferrer\">onboarding process <\/a>and flatten the learning curve. This is particularly true for complex products, whose value may be difficult to experience during the trial period.<\/p>\n<p>In the demo, you can highlight the most relevant functionality and its benefits for particular users, and how to use it. They can then use the trial period to experiment with the product on their own in a more conscious way.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/images.storychief.com\/account_6827\/userpilot-modal-invitation-to-a-demo-customer-education-examples_98a5d0df5af8fc08be9082ea8569442c_800.jpg 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/images.storychief.com\/account_6827\/userpilot-modal-invitation-to-a-demo-customer-education-examples_98a5d0df5af8fc08be9082ea8569442c_800.jpg 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/images.storychief.com\/account_6827\/userpilot-modal-invitation-to-a-demo-customer-education-examples_98a5d0df5af8fc08be9082ea8569442c_800.jpg\" alt=\"userpilot-modal-invitation-to-a-demo-customer-education-examples\" \/><\/picture><figcaption>Combine free trials and demos.<\/figcaption><\/figure>\n<h3 id=\"4ioet\">Remind users of trial expiration<\/h3>\n<p>Reminding your users that the trial period is about to expire can create a sense of urgency. You can also leverage their FOMO by highlighting what they will lose when their trial ends.<\/p>\n<p>This on its own may be enough to drive their conversion. Don&#8217;t stop there though!<\/p>\n<p>Use the reminder <a href=\"https:\/\/userpilot.com\/blog\/ui-modal-examples\/\" target=\"_blank\" rel=\"noopener noreferrer\">modal <\/a>to collect additional information on why the user has not upgraded yet. If you know that, you will be able to offer them alternatives, like a different plan.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/images.storychief.com\/account_6827\/userpilot-trial-ending-saas-free-trial-best-practices_14631a3729eb126b71c81910dbc3f341_800.png 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/images.storychief.com\/account_6827\/userpilot-trial-ending-saas-free-trial-best-practices_14631a3729eb126b71c81910dbc3f341_800.png 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/images.storychief.com\/account_6827\/userpilot-trial-ending-saas-free-trial-best-practices_14631a3729eb126b71c81910dbc3f341_800.png\" alt=\"Saas free trial best practices: trial expiration reminder\" \/><\/picture><figcaption>SaaS free trial best practices: trial expiration reminder.<\/figcaption><\/figure>\n<h2 id=\"f8b52\">Conclusion<\/h2>\n<p>Following our SaaS free trial best practices will help you increase your conversion rates, no matter if you use freemium, free trials, or paid trials.<\/p>\n<p>If you&#8217;d like to see how you can use Userpilot to drive free trial conversions,<a href=\"https:\/\/userpilot.com\/userpilot-demo\" target=\"_blank\" rel=\"noopener noreferrer\"> book a Userpilot demo!<\/a><\/p>\n<div class=\"poptin-embedded\" data-id=\"616a658c4a50a\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>The success of your product, the future of your company, and your future as a PM depend on paying customers. However, it would be naive to expect customers to part with their hard-earned cash without first trying out the product. As a SaaS product manager, how do you give users a chance to experience your product value? Do you prefer free plans or just free trials? Or are your trials paid? Whichever model you choose for your product, there are things you can do to help your users convert. So why not look at our 15 B2B Saas free trial best practices that will help you boost your conversion rates?<\/p>\n","protected":false},"author":51,"featured_media":17633,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"categories":[214],"tags":[60,732,59,57,716,927,216,342,232,1003,733],"class_list":["post-17631","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-product-management","tag-conversion-rate","tag-converting-trial-to-paid","tag-free-trial","tag-free-trial-conversion-rate","tag-free-trial-saas","tag-improve-conversion-rate","tag-product-management","tag-product-manager-tools","tag-product-managers","tag-reverse-trial","tag-trial-to-paid-saas"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>15 B2B Saas Free Trial Best Practices To Boost Conversion Rates<\/title>\n<meta name=\"description\" content=\"What can you do to convert your free trial users into paying customers? Check out our list of B2B SaaS free trial best practices to find out!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/userpilot.com\/blog\/saas-free-trial-best-practices\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"15 B2B Saas Free Trial Best Practices To Boost Conversion Rates\" \/>\n<meta property=\"og:description\" content=\"What can you do to convert your free trial users into paying customers? Check out our list of B2B SaaS free trial best practices to find out!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/userpilot.com\/blog\/saas-free-trial-best-practices\/\" \/>\n<meta property=\"og:site_name\" content=\"Thoughts about Product Adoption, User Onboarding and Good UX | Userpilot Blog\" \/>\n<meta property=\"article:published_time\" content=\"2024-09-16T16:15:51+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-05-10T12:44:49+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/userpilot.com\/blog\/wp-content\/uploads\/2023\/01\/15-B2B-Saas-Free-Trial-Best-Practices-to-Boost-Conversion-Rates_6f50915660c431b4190fa7951349550f_2000.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1876\" \/>\n\t<meta property=\"og:image:height\" content=\"1228\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Sophie Grigoryan\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Sophie Grigoryan\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"12 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/userpilot.com\/blog\/saas-free-trial-best-practices\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/userpilot.com\/blog\/saas-free-trial-best-practices\/\"},\"author\":{\"name\":\"Sophie Grigoryan\",\"@id\":\"https:\/\/userpilot.com\/blog\/#\/schema\/person\/de37c23746f7aa52492f6c97b1f222cf\"},\"headline\":\"15 B2B SaaS Free Trial Best Practices To Boost Conversion Rates\",\"datePublished\":\"2024-09-16T16:15:51+00:00\",\"dateModified\":\"2025-05-10T12:44:49+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/userpilot.com\/blog\/saas-free-trial-best-practices\/\"},\"wordCount\":2149,\"commentCount\":0,\"image\":{\"@id\":\"https:\/\/userpilot.com\/blog\/saas-free-trial-best-practices\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2023\/01\/15-B2B-Saas-Free-Trial-Best-Practices-to-Boost-Conversion-Rates_6f50915660c431b4190fa7951349550f_2000.png\",\"keywords\":[\"Conversion Rate\",\"converting trial to paid\",\"Free Trial\",\"Free Trial Conversion Rate\",\"free trial saas\",\"improve conversion rate\",\"Product Management\",\"product manager tools\",\"product managers\",\"reverse trial\",\"trial to paid saas\"],\"articleSection\":[\"Product Management\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/userpilot.com\/blog\/saas-free-trial-best-practices\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/userpilot.com\/blog\/saas-free-trial-best-practices\/\",\"url\":\"https:\/\/userpilot.com\/blog\/saas-free-trial-best-practices\/\",\"name\":\"15 B2B Saas Free Trial Best Practices To Boost Conversion Rates\",\"isPartOf\":{\"@id\":\"https:\/\/userpilot.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/userpilot.com\/blog\/saas-free-trial-best-practices\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/userpilot.com\/blog\/saas-free-trial-best-practices\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2023\/01\/15-B2B-Saas-Free-Trial-Best-Practices-to-Boost-Conversion-Rates_6f50915660c431b4190fa7951349550f_2000.png\",\"datePublished\":\"2024-09-16T16:15:51+00:00\",\"dateModified\":\"2025-05-10T12:44:49+00:00\",\"author\":{\"@id\":\"https:\/\/userpilot.com\/blog\/#\/schema\/person\/de37c23746f7aa52492f6c97b1f222cf\"},\"description\":\"What can you do to convert your free trial users into paying customers? 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