{"id":183707,"date":"2025-05-12T12:07:06","date_gmt":"2025-05-12T12:07:06","guid":{"rendered":"https:\/\/userpilot.com\/blog\/pendo-tooltips\/"},"modified":"2026-02-26T21:43:02","modified_gmt":"2026-02-26T21:43:02","slug":"pendo-tooltips","status":"publish","type":"post","link":"https:\/\/userpilot.com\/blog\/pendo-tooltips\/","title":{"rendered":"Pendo Tooltips: An In-Depth Review + A Better Alternative"},"content":{"rendered":"<p>When it comes to <a href=\"https:\/\/userpilot.com\/product\/product-engagement\/\" target=\"_blank\" rel=\"noopener noreferrer\">product engagement<\/a>, providing guidance that&#8217;s accessible but not intrusive is a delicate balance.<\/p>\n<p>Pendo tooltips are one method of contextually engaging users from within the product itself.<\/p>\n<p>This article will go over how it works and alternatives to consider.<\/p>\n<h2 id=\"9sm4m\">What are Pendo tooltips?<\/h2>\n<p>Pendo tooltips are informational blurbs that appear next to a specific element within your product and <a href=\"https:\/\/userpilot.com\/blog\/in-app-guidance-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">provide in-app guidance<\/a>.<\/p>\n<p>For example, the highlighted tooltip box below appears each time a free user hovers over Pendo\u2019s \u201cProduct Areas\u201d feature. It serves as a reminder to upgrade or sign up for a free trial.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/pendo-tooltips_a688f1731540acfa0629985ed02e58e3_800.png 1x, https:\/\/images.storychief.com\/account_6827\/pendo-tooltips_a688f1731540acfa0629985ed02e58e3_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/pendo-tooltips_a688f1731540acfa0629985ed02e58e3_800.png 1x, https:\/\/images.storychief.com\/account_6827\/pendo-tooltips_a688f1731540acfa0629985ed02e58e3_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/pendo-tooltips_a688f1731540acfa0629985ed02e58e3_800.png\" alt=\"Tooltip-example-Pendo-2025\" \/><\/picture><figcaption>Tooltip example.<\/figcaption><\/figure>\n<h2 id=\"ama80\">Common use cases of Pendo tooltips<\/h2>\n<p>There are three main use cases for Pendo tooltips, including:<\/p>\n<ul>\n<li>Creating <a href=\"https:\/\/userpilot.com\/blog\/onboarding-user-flow-examples\/\" target=\"_blank\" rel=\"noopener noreferrer\">user onboarding flows<\/a>.<\/li>\n<li>Offering <a href=\"https:\/\/userpilot.com\/blog\/contextual-help\/\" target=\"_blank\" rel=\"noopener noreferrer\">contextual help<\/a>.<\/li>\n<li><a href=\"https:\/\/userpilot.com\/blog\/new-feature-announcement-guide\/\" target=\"_blank\" rel=\"noopener noreferrer\">Announcing new features<\/a>.<\/li>\n<\/ul>\n<p>We&#8217;ll go over each of these in greater detail in the sections below!<\/p>\n<h3 id=\"6ehet\">Create user onboarding programs<\/h3>\n<p>Pendo tooltips can either be used as stand-alone <a href=\"https:\/\/userpilot.com\/blog\/in-app-messaging\/\" target=\"_blank\" rel=\"noopener noreferrer\">in-app messages<\/a> for new customers or be incorporated into <a href=\"https:\/\/userpilot.com\/blog\/onboarding-tour\/\" target=\"_blank\" rel=\"noopener noreferrer\">interactive onboarding tours<\/a>.<\/p>\n<p>Tooltip guides convey important information during the <a href=\"https:\/\/userpilot.com\/blog\/user-onboarding-process\/\" target=\"_blank\" rel=\"noopener noreferrer\">onboarding process<\/a> that <a href=\"https:\/\/userpilot.com\/blog\/friction-points\/\" target=\"_blank\" rel=\"noopener noreferrer\">removes friction<\/a> and reduces the odds of new users getting stuck at any particular stage.<\/p>\n<p>They are especially useful if you want to provide new information to the user without disrupting their actions. For example, here\u2019s an onboarding tooltip in Pendo:<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/image_f116a38b47a5b41b03fb140c2913fb1a_800.png 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/image_f116a38b47a5b41b03fb140c2913fb1a_800.png 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/image_f116a38b47a5b41b03fb140c2913fb1a_800.png\" alt=\"pendo-onboarding-tooltip-2025\" \/><\/picture><figcaption>Pendo\u2019s onboarding tooltip.<\/figcaption><\/figure>\n<h3 id=\"4j2us\">Offer contextual help<\/h3>\n<p>Pendo tooltips can also be used to direct a user&#8217;s attention towards help resources at the moments in their journey when they need it most.<\/p>\n<p>To achieve this, you can either use Pendo tooltips to build in-app guides that offer <a href=\"https:\/\/userpilot.com\/blog\/contextual-help\/\" target=\"_blank\" rel=\"noopener noreferrer\">contextual help<\/a> or redirect people toward assets within a <a href=\"https:\/\/userpilot.com\/blog\/how-to-create-a-resource-center\/\" target=\"_blank\" rel=\"noopener noreferrer\">resource center<\/a>.<\/p>\n<p>By taking this <a href=\"https:\/\/userpilot.com\/blog\/proactive-customer-service\/\" target=\"_blank\" rel=\"noopener noreferrer\">proactive approach<\/a>, your support team will have fewer tickets to deal with!<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/pendo-tooltip-contextual-help_095a0317bd09efbfe57b5e8cefab6b59_800.png 1x, https:\/\/images.storychief.com\/account_6827\/pendo-tooltip-contextual-help_095a0317bd09efbfe57b5e8cefab6b59_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/pendo-tooltip-contextual-help_095a0317bd09efbfe57b5e8cefab6b59_800.png 1x, https:\/\/images.storychief.com\/account_6827\/pendo-tooltip-contextual-help_095a0317bd09efbfe57b5e8cefab6b59_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/pendo-tooltip-contextual-help_095a0317bd09efbfe57b5e8cefab6b59_800.png\" alt=\"Pendo tooltips contextual help\" \/><\/picture><figcaption>Pendo tooltips for contextual help.<\/figcaption><\/figure>\n<h3 id=\"il90\">Announce new features<\/h3>\n<p>In addition to <a href=\"https:\/\/userpilot.com\/blog\/how-to-onboard-new-users\/\" target=\"_blank\" rel=\"noopener noreferrer\">new user onboarding<\/a>, Pendo tooltips can also be used in <a href=\"https:\/\/userpilot.com\/blog\/secondary-onboarding\/\" target=\"_blank\" rel=\"noopener noreferrer\">secondary onboarding flows<\/a>, such as announcing new features.<\/p>\n<p>Using tooltips, you can drive <a href=\"https:\/\/userpilot.com\/blog\/improve-feature-discovery-product-adoption\/\" target=\"_blank\" rel=\"noopener noreferrer\">new feature discovery and adoption<\/a> for existing users, effectively increasing your product stickiness.<\/p>\n<p>Tooltips are mainly used for minor <a href=\"https:\/\/userpilot.com\/blog\/feature-release\/\" target=\"_blank\" rel=\"noopener noreferrer\">feature releases<\/a>, whereas larger <a href=\"https:\/\/userpilot.com\/blog\/product-updates-guide\/\" target=\"_blank\" rel=\"noopener noreferrer\">product updates<\/a> are best communicated through <a href=\"https:\/\/userpilot.com\/blog\/ui-modal-examples\/\" target=\"_blank\" rel=\"noopener noreferrer\">modals<\/a> or, as they are called in Pendo, &#8220;lightboxes.&#8221;<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/image_bfb20c7f5826fa1244fec3039e0ec8a6_800.png 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/image_bfb20c7f5826fa1244fec3039e0ec8a6_800.png 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/image_bfb20c7f5826fa1244fec3039e0ec8a6_800.png\" \/><\/picture><figcaption>Using tooltips for feature announcements.<\/figcaption><\/figure>\n<h2 id=\"596f9\">Pros of Pendo tooltips<\/h2>\n<ul>\n<li><strong>No-code tooltips:<\/strong> You can create Pendo tooltips without having to write a single line of code or wait for developer support. Similarly, you&#8217;ll be able to edit and publish\/unpublish these tooltips at any time <a href=\"https:\/\/userpilot.com\/blog\/glossary-what-is-no-code-growth\/\" target=\"_blank\" rel=\"noopener noreferrer\">without any coding<\/a>.<\/li>\n<li><strong>Mobile compatibility:<\/strong> Pendo&#8217;s tooltips work on mobile apps in addition to web-based applications. This helps you provide a consistent, <a href=\"https:\/\/userpilot.com\/blog\/omnichannel-customer-experience\/\" target=\"_blank\" rel=\"noopener noreferrer\">omnichannel experience<\/a> for all users regardless of which platform they&#8217;re on.<\/li>\n<li><strong>Third-party platforms:<\/strong> Because Pendo can be launched on third-party platforms (in addition to your own product), it&#8217;s possible to use Pendo tooltips for employee onboarding.<\/li>\n<\/ul>\n<h2 id=\"d6dfn\">Cons of Pendo tooltips<\/h2>\n<ul>\n<li><strong>Coded customization:<\/strong> Although creating basic tooltips with Pendo doesn&#8217;t require any coding, for more in-depth customization, you would need coding skills. This means that you&#8217;ll still need assistance from developers if you want to create a <a href=\"https:\/\/userpilot.com\/blog\/how-to-build-a-consistent-brand-experience-tips\/\" target=\"_blank\" rel=\"noopener noreferrer\">branded experience<\/a>.<\/li>\n<li><strong>Manual localization workflow:<\/strong> While Pendo supports multi-language tooltips via XLIFF export\/import, you must manually export each guide\u2019s strings, translate them, and re-import. If you edit your guide afterward, you need to repeat the entire process. AI-powered localization is available as an add-on, but this feature requires an additional subscription.<\/li>\n<\/ul>\n<h2 id=\"6gboj\">Pendo pricing<\/h2>\n<p>Pendo users can choose between the free version and one of three paid plans.<\/p>\n<p>Here&#8217;s an overview of Pendo&#8217;s plans:<\/p>\n<ul>\n<li><strong>Free:<\/strong> The free version of Pendo provides access to <a href=\"https:\/\/userpilot.com\/blog\/product-analytics\/\" target=\"_blank\" rel=\"noopener noreferrer\">product analytics<\/a> and lets you create in-app guides. However, its usefulness is limited by the fact that you can only have up to 500 <a href=\"https:\/\/userpilot.com\/blog\/active-user\/\" target=\"_blank\" rel=\"noopener noreferrer\">monthly active users<\/a> before needing to switch to a paid plan.<\/li>\n<li><strong>Paid plans: <\/strong>Pendo offers four paid pricing tiers: Base, Core, Pulse, and Ultimate. The pricing for these plans isn\u2019t public, but user reviews show that they can range anywhere from <a href=\"https:\/\/www.vendr.com\/marketplace\/pendo\">$15,000 to $50,000+ per annum<\/a>.<\/li>\n<\/ul>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/image_ef12c531122ed6ab23c79a3fa9c0d800_800.png 1x, https:\/\/images.storychief.com\/account_6827\/image_ef12c531122ed6ab23c79a3fa9c0d800_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/image_ef12c531122ed6ab23c79a3fa9c0d800_800.png 1x, https:\/\/images.storychief.com\/account_6827\/image_ef12c531122ed6ab23c79a3fa9c0d800_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/image_ef12c531122ed6ab23c79a3fa9c0d800_800.png\" alt=\"Pendo-pricing\" \/><\/picture><figcaption><a href=\"https:\/\/userpilot.com\/blog\/pendo-pricing\/\">Pendo pricing<\/a>.<\/figcaption><\/figure>\n<h2 id=\"c1s2p\">Userpilot tooltips: A better alternative for product teams<\/h2>\n<p>While Pendo tooltips are a good entry point to in-app guidance, they have limitations and may not be the best option out there for every business. <a href=\"https:\/\/userpilot.com\/blog\/pendo-competitors\/\" target=\"_blank\" rel=\"noopener noreferrer\">Pendo alternatives<\/a>, such as Userpilot, may be better suited for some companies.<\/p>\n<p>Userpilot is a product growth platform for product teams. Its key features include advanced analytics, robust <a href=\"https:\/\/userpilot.com\/blog\/in-app-communication\/\" target=\"_blank\" rel=\"noopener noreferrer\">in-app communication<\/a>, and customizable guidance functionality.<\/p>\n<p>Userpilot has two different <a href=\"https:\/\/userpilot.com\/blog\/tooltip-examples-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">types of tooltips<\/a>: standard and native.<\/p>\n<p>Standard tooltips are attached to an element on a specific page and are triggered based on <a href=\"https:\/\/userpilot.com\/blog\/in-app-events\/\" target=\"_blank\" rel=\"noopener noreferrer\">in-app events<\/a>.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/userpilot-standard-tooltips-overview_6ea18fabf76978a671e9aa55d3453a35_800.png 1x, https:\/\/images.storychief.com\/account_6827\/userpilot-standard-tooltips-overview_6ea18fabf76978a671e9aa55d3453a35_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/userpilot-standard-tooltips-overview_6ea18fabf76978a671e9aa55d3453a35_800.png 1x, https:\/\/images.storychief.com\/account_6827\/userpilot-standard-tooltips-overview_6ea18fabf76978a671e9aa55d3453a35_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/userpilot-standard-tooltips-overview_6ea18fabf76978a671e9aa55d3453a35_800.png\" alt=\"Userpilot standard tooltips overview\" \/><\/picture><figcaption><a href=\"https:\/\/userpilot.com\/userpilot-demo\/\" target=\"_blank\" rel=\"noopener noreferrer\">Userpilot<\/a> standard tooltip example.<\/figcaption><\/figure>\n<p>In contrast, native tooltips are embedded in the element itself and are triggered when the user clicks or hovers over the sign.<\/p>\n<p>This is perfect for <a href=\"https:\/\/userpilot.com\/blog\/navigation-ux\/\" target=\"_blank\" rel=\"noopener noreferrer\">navigation bars<\/a>, menus, or buttons that appear across your entire product rather than on a single page.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/userpilot-native-tooltips-overview_7db648089b570510ec81e84d7bbacfb3_800.png 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/userpilot-native-tooltips-overview_7db648089b570510ec81e84d7bbacfb3_800.png 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/userpilot-native-tooltips-overview_7db648089b570510ec81e84d7bbacfb3_800.png\" alt=\"Userpilot native tooltips overview\" \/><\/picture><figcaption><a href=\"https:\/\/userpilot.com\/userpilot-demo\/\" target=\"_blank\" rel=\"noopener noreferrer\">Userpilot<\/a> native tooltip example.<\/figcaption><\/figure>\n<p>We also have hotspots that serve the same purpose as tooltips, drawing attention to key areas without interrupting the workflow. Plus, you can only find this animated pulsing dot pattern in Userpilot, not Pendo.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/userpilot-hotspot_cccf8e6b819e9ab702c634145dbff680_800.png 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/userpilot-hotspot_cccf8e6b819e9ab702c634145dbff680_800.png 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/userpilot-hotspot_cccf8e6b819e9ab702c634145dbff680_800.png\" alt=\"userpilot hotspot\" \/><\/picture><figcaption>Userpilot hotspot pattern.<\/figcaption><\/figure>\n<h2 id=\"36m37\">Pros of Userpilot tooltips<\/h2>\n<ul>\n<li><strong>No-code customization:<\/strong> Everything from basic edits to high-level customization can be done completely <a href=\"https:\/\/userpilot.com\/blog\/code-free-ux-tools\/\" target=\"_blank\" rel=\"noopener noreferrer\">code-free<\/a> within Userpilot. This means that even complex changes to how your tooltips or flows look are possible without the need for developer assistance.<\/li>\n<li><strong>Advanced localization workflows:<\/strong> Userpilot lets you translate and localize tooltip content easily. There are over 30 languages to choose from, and you can use <a href=\"https:\/\/userpilot.com\/blog\/content-localization\/\">AI-powered localization<\/a> to save time. The manual option is also available if you have a localization team.<\/li>\n<li><strong>Complementary UI patterns:<\/strong> Userpilot has a variety of UI patterns that can work alongside tooltips to create a more flexible <a href=\"https:\/\/userpilot.com\/blog\/in-app-messaging\/\" target=\"_blank\" rel=\"noopener noreferrer\">in-app messaging<\/a> experience. These include <a href=\"https:\/\/userpilot.com\/blog\/website-notification-banner\/\" target=\"_blank\" rel=\"noopener noreferrer\">banners<\/a>, modals, slideouts, and hotspots that you can use in combination with tooltips.<\/li>\n<\/ul>\n<h2 id=\"brt08\">Cons of Userpilot tooltips<\/h2>\n<ul>\n<li><strong>Pricing:<\/strong> Userpilot doesn&#8217;t offer a <a href=\"https:\/\/userpilot.com\/blog\/freemium-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">freemium version<\/a> like Pendo does. Furthermore, entry-level pricing may also be expensive for small businesses since our target segment is mid-market and enterprise SaaS companies.<\/li>\n<li><strong>Web-focused:<\/strong> Userpilot primarily supports web-based applications, offering tooltips and other in-app guidance features tailored specifically for the web. While it provides mobile support, native mobile tooltips are not currently available, ensuring a streamlined and bug-free experience for web users.<\/li>\n<\/ul>\n<h2 id=\"8sl0s\">How to create tooltips with Userpilot?<\/h2>\n<p>If you want to provide additional context with a tooltip guide created in Userpilot, the three sections below will walk you through the exact steps.<\/p>\n<p>In a nutshell, it all comes down to customizing the tooltip&#8217;s design, using AI to improve copy, and targeting tooltips towards the right audience.<\/p>\n<h3 id=\"1r4g4\">Customize the tooltip design to match your brand<\/h3>\n<p>Userpilot&#8217;s no-code styling settings help you make the tooltip design <a href=\"https:\/\/userpilot.com\/blog\/how-to-build-a-consistent-brand-experience-tips\/\" target=\"_blank\" rel=\"noopener noreferrer\">consistent with your brand<\/a> and product interface.<\/p>\n<p>You can even change the font, select a background color, add emojis, or embed images\/<a href=\"https:\/\/userpilot.com\/blog\/best-customer-onboarding-videos-examples\/\" target=\"_blank\" rel=\"noopener noreferrer\">videos<\/a> to create a richer tooltip experience for users.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/userpilot-tooltip-design-interface_cdc14b4cfdd6a4778ec561531f7205e6_800.png 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/userpilot-tooltip-design-interface_cdc14b4cfdd6a4778ec561531f7205e6_800.png 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/userpilot-tooltip-design-interface_cdc14b4cfdd6a4778ec561531f7205e6_800.png\" alt=\"Userpilot tooltip design interface\" \/><\/picture><figcaption><a href=\"https:\/\/userpilot.com\/userpilot-demo\/\" target=\"_blank\" rel=\"noopener noreferrer\">Userpilot<\/a> customization options.<\/figcaption><\/figure>\n<h3 id=\"2mhdr\">Fine-tune your in-app messaging with AI<\/h3>\n<p>To create the best <a href=\"https:\/\/userpilot.com\/blog\/ux-writing-examples\/\" target=\"_blank\" rel=\"noopener noreferrer\">product copy<\/a>, you should stay on top of trends and combine human copy with AI-powered optimization.<\/p>\n<p>Userpilot has an integrated <a href=\"https:\/\/userpilot.com\/blog\/best-ai-writing-assistant\/\" target=\"_blank\" rel=\"noopener noreferrer\">AI writing assistant<\/a> that can rephrase, shorten, clarify, and improve readability for all your in-app messages.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/userpilot-in-app-messaging-interface_afbd36ee9c92fd05626c0ca4fddb0110_800.png 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/userpilot-in-app-messaging-interface_afbd36ee9c92fd05626c0ca4fddb0110_800.png 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/userpilot-in-app-messaging-interface_afbd36ee9c92fd05626c0ca4fddb0110_800.png\" alt=\"Userpilot in-app messaging interface\" \/><\/picture><figcaption><a href=\"https:\/\/userpilot.com\/userpilot-demo\/\" target=\"_blank\" rel=\"noopener noreferrer\">Userpilot<\/a> enables you to fine-tune your product copy with AI.<\/figcaption><\/figure>\n<h3 id=\"7l05m\">Choose the target users for your tooltip<\/h3>\n<p>In addition to the design and content of your tooltips, it&#8217;s also essential to target the right users.<\/p>\n<p>Userpilot lets you select a <a href=\"https:\/\/userpilot.com\/blog\/types-of-user-segmentation\/\" target=\"_blank\" rel=\"noopener noreferrer\">pre-defined segment<\/a> to show a tooltip, leading to a more <a href=\"https:\/\/userpilot.com\/blog\/personalized-customer-experience-examples\/\" target=\"_blank\" rel=\"noopener noreferrer\">personalized experience<\/a>. These segments can be created based on attributes such as location, device type, company, <a href=\"https:\/\/userpilot.com\/blog\/user-persona-examples-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">user persona<\/a>, past feedback, etc.<\/p>\n<p>You can also set behavioral triggers to determine the conditions for when a tooltip should appear.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/userpilot-tooltips-target-user-interface_1c737df13aeb7eb4a5ce0cfbc4e6999c.gif 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/userpilot-tooltips-target-user-interface_1c737df13aeb7eb4a5ce0cfbc4e6999c.gif 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/userpilot-tooltips-target-user-interface_1c737df13aeb7eb4a5ce0cfbc4e6999c.gif\" alt=\"Userpilot tooltips target user interface\" \/><\/picture><figcaption>Setting trigger conditions in <a href=\"https:\/\/userpilot.com\/userpilot-demo\/\" target=\"_blank\" rel=\"noopener noreferrer\">Userpilot<\/a>.<\/figcaption><\/figure>\n<h2 id=\"dumae\">Userpilot pricing<\/h2>\n<p>We use <a href=\"https:\/\/userpilot.com\/pricing\/\" target=\"_blank\" rel=\"noopener noreferrer\">transparent pricing<\/a> while offering plans for mid-market and enterprise SaaS companies.<\/p>\n<p>Here&#8217;s an overview of the three Userpilot plans you can choose from:<\/p>\n<ul>\n<li><strong>Starter:<\/strong> Userpilot\u2019s entry-level Starter plan is available only with an annual subscription, priced at $299\/month. It includes core features like segmentation, product analytics, reporting, user engagement, NPS feedback, and customization.<\/li>\n<li><strong>Growth:<\/strong> The Growth plan uses custom pricing and includes features like <a href=\"https:\/\/userpilot.com\/blog\/resource-center-editor-userpilot\/\" target=\"_blank\" rel=\"noopener noreferrer\">resource centers<\/a>, advanced event-based triggers, unlimited feature tagging, AI-powered <a href=\"https:\/\/userpilot.com\/blog\/content-localization\/\" target=\"_blank\" rel=\"noopener noreferrer\">content localization<\/a>, EU hosting options, and a dedicated <a href=\"https:\/\/userpilot.com\/blog\/customer-success-roles\/\" target=\"_blank\" rel=\"noopener noreferrer\">customer success manager<\/a>.<\/li>\n<li><strong>Enterprise:<\/strong> The Enterprise plan uses custom pricing and includes all the features from Starter + Growth, plus custom roles\/permissions, access to <a href=\"https:\/\/userpilot.com\/blog\/userpilot-integrations\/\" target=\"_blank\" rel=\"noopener noreferrer\">premium integrations<\/a>, priority support, custom contract, SLA, SAML SSO, activity logs, security audit, and compliance (SOC 2\/GDPR).<\/li>\n<\/ul>\n<figure id=\"attachment_397164\" aria-describedby=\"caption-attachment-397164\" style=\"width: 2344px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2024\/02\/userpilot-pricing-plans-6.png\"><img decoding=\"async\" class=\"wp-image-397164 size-full\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2024\/02\/userpilot-pricing-plans-6.png\" alt=\"Userpilot pricing\" width=\"2344\" height=\"2246\" srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2024\/02\/userpilot-pricing-plans-6.png 2344w, https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2024\/02\/userpilot-pricing-plans-6-450x431.png 450w, https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2024\/02\/userpilot-pricing-plans-6-1024x981.png 1024w\" sizes=\"(max-width: 2344px) 100vw, 2344px\" \/><\/a><figcaption id=\"caption-attachment-397164\" class=\"wp-caption-text\"><a href=\"https:\/\/userpilot.com\/pricing\/\" target=\"_blank\" rel=\"noopener\">Userpilot pricing plans breakdown<\/a>.<\/figcaption><\/figure>\n<h2 id=\"2nr99\">Conclusion<\/h2>\n<p>As you can see, Pendo tooltips are a good starting point for bootstrapped companies in need of a simple, freemium tool.<\/p>\n<p>However, those planning to scale beyond 500 MAUs and have more control over their tooltip customization would be best served by alternatives like Userpilot.<\/p>\n<p>If you&#8217;re ready to test the power of tooltips on your own product, it&#8217;s time to <a href=\"https:\/\/userpilot.com\/userpilot-demo\/\" target=\"_blank\" rel=\"noopener noreferrer\">get a free Userpilot demo today<\/a>!<\/p>\n<hr \/>\n<p><em>Userpilot strives to provide accurate information to help businesses determine the best solution for their particular needs. Due to the dynamic nature of the industry, the features offered by Userpilot and others often change over time. The statements made in this article are accurate to the best of Userpilot\u2019s knowledge as of its publication\/most recent update on May 9, 2025.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>When it comes to product engagement, providing guidance that&#8217;s accessible but not intrusive is a delicate balance. Pendo tooltips are one method of contextually engaging users from within the product itself. This article will go over how they work and which alternative in a sues to consider!<\/p>\n","protected":false},"author":24,"featured_media":272512,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"categories":[488],"tags":[138,7117,136,909,316],"class_list":["post-183707","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-user-engagement","tag-pendo-alternatives","tag-pendo-comparison","tag-pendo-competitor","tag-tooltips","tag-user-engagement"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Pendo Tooltips: An In-Depth Review + A Better Alternative<\/title>\n<meta name=\"description\" content=\"Wondering what Pendo tooltips are and if they&#039;re the right fit for your product tours? 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