{"id":188765,"date":"2024-05-29T21:51:35","date_gmt":"2024-05-29T21:51:35","guid":{"rendered":"https:\/\/userpilot.com\/blog\/user-onboarding-teardowns\/"},"modified":"2026-03-18T12:24:31","modified_gmt":"2026-03-18T12:24:31","slug":"user-onboarding-teardowns","status":"publish","type":"post","link":"https:\/\/userpilot.com\/blog\/user-onboarding-teardowns\/","title":{"rendered":"7 Best User Onboarding Teardowns to Inspire Product Teams"},"content":{"rendered":"<p>Looking for <a href=\"https:\/\/userpilot.com\/solutions\/user-onboarding-software\/\">user onboarding<\/a> teardowns to help you create an <a href=\"https:\/\/userpilot.com\/solutions\/user-onboarding-software\/\" target=\"_blank\" rel=\"noopener noreferrer\">onboarding process <\/a>for your SaaS?<\/p>\n<p>You&#8217;re in the right place.<\/p>\n<p>Read the article to learn how 7 well-known SaaS businesses skyrocketed their activation and adoption rates. From the structure to the exact in-app experiences, we unpack the ingredients of their success, so that you don&#8217;t have to reinvent the wheel.<\/p>\n<h2>Overview of user onboarding teardowns<\/h2>\n<ul>\n<li>A user onboarding teardown is an analysis of the <a href=\"https:\/\/userpilot.com\/blog\/saas-onboarding-process-guide\/\" target=\"_blank\" rel=\"noopener noreferrer\">onboarding <\/a>steps and tactics.<\/li>\n<li><a href=\"https:\/\/userpilot.com\/\">Userpilot<\/a> leverages its own tool for onboarding. It focuses on creating a frictionless <a href=\"https:\/\/userpilot.com\/blog\/sign-up-page-design\/\" target=\"_blank\" rel=\"noopener noreferrer\">sign-up process<\/a> to get users inside the product ASAP.<\/li>\n<li><a href=\"https:\/\/userpilot.com\/blog\/groupize-gamification-case-study\/\" target=\"_blank\" rel=\"noopener noreferrer\">Groupize <\/a>gamified its onboarding with an interactive assistant, G.G. It provides guided tours, <a href=\"https:\/\/userpilot.com\/blog\/user-onboarding-checklist-tips\/\" target=\"_blank\" rel=\"noopener noreferrer\">checklists<\/a>, and live chat to support users.<\/li>\n<li><a href=\"https:\/\/userpilot.com\/blog\/attention-insight-userpilot-case-study\/\" target=\"_blank\" rel=\"noopener noreferrer\">Attention Insight<\/a> used interactive walkthroughs and checklists to enhance <a href=\"https:\/\/userpilot.com\/blog\/user-activation-for-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">user activation<\/a> by 47%.<\/li>\n<li><a href=\"https:\/\/userpilot.com\/blog\/improve-conversions-onboarding-checklist\/\" target=\"_blank\" rel=\"noopener noreferrer\">Sked Social <\/a>uses a simple checklist and walkthroughs to <a href=\"https:\/\/userpilot.com\/blog\/customer-onboarding-automation-step-by-step-guide\/\" target=\"_blank\" rel=\"noopener noreferrer\">automate onboarding<\/a>. Users can also arrange an onboarding call.<\/li>\n<li>A 4-step checklist and <a href=\"https:\/\/userpilot.com\/blog\/how-to-create-tooltips\/\" target=\"_blank\" rel=\"noopener noreferrer\">tooltips <\/a>helped <a href=\"https:\/\/userpilot.com\/blog\/rocketbots-aha-moment-case-study-userpilot\/\" target=\"_blank\" rel=\"noopener noreferrer\">Rocketbots <\/a>double its activation and increase MRR by 300%.<\/li>\n<li>Grammarly uses <a href=\"https:\/\/userpilot.com\/blog\/demo-content\/\" target=\"_blank\" rel=\"noopener noreferrer\">demo content <\/a>to teach users how to use its proofreading features.<\/li>\n<li>To keep your <a href=\"https:\/\/userpilot.com\/blog\/saas-signup-flow\/\" target=\"_blank\" rel=\"noopener noreferrer\">sign-up flow<\/a> short, ask only for essential information, enable SSO, and delay email verification if possible.<\/li>\n<li><a href=\"https:\/\/userpilot.com\/blog\/personalized-onboarding-for-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">Personalized onboarding <\/a>reduces <a href=\"https:\/\/userpilot.com\/blog\/time-to-value\/\" target=\"_blank\" rel=\"noopener noreferrer\">time to value<\/a> by focusing only on relevant features.<\/li>\n<li>Onboarding checklists, especially with<a href=\"https:\/\/userpilot.com\/blog\/progress-bar-psychology\/\" target=\"_blank\" rel=\"noopener noreferrer\"> progress bars<\/a>, successfully drive desired user behaviors by leveraging strong psychological processes.<\/li>\n<li>Use <a href=\"https:\/\/userpilot.com\/blog\/conversion-funnel-analysis\/\" target=\"_blank\" rel=\"noopener noreferrer\">funnel<\/a>, path,\u00a0and session recording analyses to identify <a href=\"https:\/\/userpilot.com\/blog\/user-friction\/\" target=\"_blank\" rel=\"noopener noreferrer\">friction <\/a>in the onboarding process.<\/li>\n<li><a href=\"https:\/\/userpilot.com\/blog\/collect-customer-feedback\/\" target=\"_blank\" rel=\"noopener noreferrer\">Collect user feedback<\/a> to identify opportunities to enhance your <a href=\"https:\/\/userpilot.com\/blog\/onboarding-flow-best-practices\" target=\"_blank\" rel=\"noopener noreferrer\">onboarding flows<\/a>.<\/li>\n<li>Want to find out more about <a href=\"https:\/\/userpilot.com\/blog\/userpilot-features\/\">Userpilot onboarding features<\/a>?<a href=\"https:\/\/userpilot.com\/userpilot-demo\" target=\"_blank\" rel=\"noopener noreferrer\"> Book the demo!<\/a><\/li>\n<\/ul>\n<h2 id=\"1h6g1\">What is a user onboarding teardown?<\/h2>\n<p>A user onboarding teardown is an in-depth analysis of a product<a href=\"https:\/\/userpilot.com\/blog\/saas-onboarding-process-guide\/\" target=\"_blank\" rel=\"noopener noreferrer\"> onboarding process<\/a>.<\/p>\n<p>Its goal is to evaluate the steps and experiences used to introduce new users to the product, assess how well they drive activation, <a href=\"https:\/\/userpilot.com\/blog\/drive-product-adoption\/\" target=\"_blank\" rel=\"noopener noreferrer\">adoption<\/a>, and retention, and identify areas for <a href=\"https:\/\/userpilot.com\/blog\/product-improvement-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">improvement<\/a>.<\/p>\n<p><!--ARCADE EMBED START--><\/p>\n<div style=\"position: relative; padding-bottom: calc(58.93617021276596% + 41px); height: 0; width: 100%;\"><iframe style=\"position: absolute; top: 0; left: 0; width: 100%; height: 100%; color-scheme: light;\" title=\"Experience Userpilot for User Onboarding\" src=\"https:\/\/sw11.userpilot.com\/DTTewl3dbjXoCMMg8gGY?embed&amp;embed_mobile=tab&amp;embed_desktop=inline&amp;show_copy_link=true\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div>\n<p><!--ARCADE EMBED END--><\/p>\n<h2 id=\"4hkql\">7 Best user onboarding teardowns to inspire you<\/h2>\n<p>7 successful SaaS products and 7 user onboarding teardowns. Ready to explore?<\/p>\n<h3 id=\"77tp3\">1. Userpilot<\/h3>\n<p><a href=\"https:\/\/userpilot.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Userpilot <\/a>is a product growth platform. It&#8217;s designed to help companies increase activation, adoption, and <a href=\"https:\/\/userpilot.com\/blog\/good-retention-rate-in-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">retention rates<\/a> and drive <a href=\"https:\/\/userpilot.com\/blog\/account-expansion-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">account expansion<\/a> and <a href=\"https:\/\/userpilot.com\/blog\/customer-advocacy\/\">customer advocacy<\/a> in their web apps.<\/p>\n<p>So we know a thing or two about <a href=\"https:\/\/userpilot.com\/blog\/best-user-onboarding-experience\/\" target=\"_blank\" rel=\"noopener noreferrer\">user onboarding<\/a>.<\/p>\n<p>The <a href=\"https:\/\/userpilot.com\/blog\/sign-up-page-design\/\" target=\"_blank\" rel=\"noopener noreferrer\">sign-up form <\/a>consists of 4 fields: work email, first name, last name, and password.<\/p>\n<p>To dispel their potential doubts, we use social proof. The sign-up page contains our customer logos and a testimonial.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/01-userpilot-user-onboarding-teardowns_6fb0385bd53e75c77f404216ef3cdb24_800.png 1x, https:\/\/images.storychief.com\/account_6827\/01-userpilot-user-onboarding-teardowns_6fb0385bd53e75c77f404216ef3cdb24_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/01-userpilot-user-onboarding-teardowns_6fb0385bd53e75c77f404216ef3cdb24_800.png 1x, https:\/\/images.storychief.com\/account_6827\/01-userpilot-user-onboarding-teardowns_6fb0385bd53e75c77f404216ef3cdb24_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/01-userpilot-user-onboarding-teardowns_6fb0385bd53e75c77f404216ef3cdb24_800.png\" alt=\"Userpilot signup page\" \/><\/picture><figcaption><a href=\"https:\/\/userpilot.com\/userpilot-demo\" target=\"_blank\" rel=\"noopener noreferrer\">Userpilot<\/a> signup page.<\/figcaption><\/figure>\n<p>Once the user submits their form, they need to verify their email address via the link we send them.<\/p>\n<p>We can&#8217;t skip this stage. But we try to make it as <a href=\"https:\/\/userpilot.com\/blog\/frictionless-customer-experience\/\" target=\"_blank\" rel=\"noopener noreferrer\">frictionless <\/a>as possible by adding buttons with shortcuts to popular email providers: Gmail, Outlook, and Yahoo.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/02-userpilot-user-onboarding-teardowns_70979dbff8ff471260f0f3b4abe28721_800.png 1x, https:\/\/images.storychief.com\/account_6827\/02-userpilot-user-onboarding-teardowns_70979dbff8ff471260f0f3b4abe28721_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/02-userpilot-user-onboarding-teardowns_70979dbff8ff471260f0f3b4abe28721_800.png 1x, https:\/\/images.storychief.com\/account_6827\/02-userpilot-user-onboarding-teardowns_70979dbff8ff471260f0f3b4abe28721_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/02-userpilot-user-onboarding-teardowns_70979dbff8ff471260f0f3b4abe28721_800.png\" alt=\"Userpilot email verification screen\" \/><\/picture><figcaption>Userpilot email verification screen.<\/figcaption><\/figure>\n<p>The first thing that a new user sees after logging in is the <a href=\"https:\/\/userpilot.com\/blog\/welcome-survey\/\" target=\"_blank\" rel=\"noopener noreferrer\">welcome survey<\/a>. We use it to<a href=\"https:\/\/userpilot.com\/blog\/user-profile\/\" target=\"_blank\" rel=\"noopener noreferrer\"> profile users<\/a> and personalize the experience.<\/p>\n<p>In the survey, we ask users about their company role and their main goal. We also want to know the name of their company and size. Users can also customize the UI by choosing between the dark and light themes.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/03-userpilot-user-onboarding-teardowns_ab06c9adf9670cdefe2f30773122bf56_800.png 1x, https:\/\/images.storychief.com\/account_6827\/03-userpilot-user-onboarding-teardowns_ab06c9adf9670cdefe2f30773122bf56_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/03-userpilot-user-onboarding-teardowns_ab06c9adf9670cdefe2f30773122bf56_800.png 1x, https:\/\/images.storychief.com\/account_6827\/03-userpilot-user-onboarding-teardowns_ab06c9adf9670cdefe2f30773122bf56_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/03-userpilot-user-onboarding-teardowns_ab06c9adf9670cdefe2f30773122bf56_800.png\" alt=\"Userpilot welcome survey\" \/><\/picture><figcaption><a href=\"https:\/\/userpilot.com\/userpilot-demo\" target=\"_blank\" rel=\"noopener noreferrer\">Userpilot<\/a> welcome survey.<\/figcaption><\/figure>\n<p>As the setup can take a moment, we&#8217;ve designed a cool <a href=\"https:\/\/userpilot.com\/blog\/what-is-preloader-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">preloader <\/a>that keeps users engaged while waiting.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/04-userpilot-user-onboarding-teardowns_4f025d62130d9aab0f5ead0353ad175e_800.png 1x, https:\/\/images.storychief.com\/account_6827\/04-userpilot-user-onboarding-teardowns_4f025d62130d9aab0f5ead0353ad175e_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/04-userpilot-user-onboarding-teardowns_4f025d62130d9aab0f5ead0353ad175e_800.png 1x, https:\/\/images.storychief.com\/account_6827\/04-userpilot-user-onboarding-teardowns_4f025d62130d9aab0f5ead0353ad175e_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/04-userpilot-user-onboarding-teardowns_4f025d62130d9aab0f5ead0353ad175e_800.png\" alt=\"Userpilot preloader\" \/><\/picture><figcaption>Userpilot preloader.<\/figcaption><\/figure>\n<p>When the account is ready, a<a href=\"https:\/\/userpilot.com\/blog\/welcome-screen-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\"> welcome message<\/a> greets the user.<\/p>\n<p>It reiterates Userpilot benefits and contains a CTA button, &#8216;Install the Userpilot Builder&#8217;, a Chrome extension essential for using Userpilot.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/05-userpilot-user-onboarding-teardowns_b10979ed08ce3c4aa59823f202dac3fa_800.png 1x, https:\/\/images.storychief.com\/account_6827\/05-userpilot-user-onboarding-teardowns_b10979ed08ce3c4aa59823f202dac3fa_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/05-userpilot-user-onboarding-teardowns_b10979ed08ce3c4aa59823f202dac3fa_800.png 1x, https:\/\/images.storychief.com\/account_6827\/05-userpilot-user-onboarding-teardowns_b10979ed08ce3c4aa59823f202dac3fa_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/05-userpilot-user-onboarding-teardowns_b10979ed08ce3c4aa59823f202dac3fa_800.png\" alt=\"Userpilot welcome screen\" \/><\/picture><figcaption>Userpilot welcome screen.<\/figcaption><\/figure>\n<h4 id=\"5472m\">Key takeaways from Userpilot&#8217;s onboarding teardown<\/h4>\n<p>Userpilot eats its <a href=\"https:\/\/userpilot.com\/blog\/product-dogfooding\/\" target=\"_blank\" rel=\"noopener noreferrer\">dog food<\/a>. By using our tool for onboarding our customers, we showcase its unique qualities and help them create effective flows for their users.<\/p>\n<h3 id=\"7degk\">2. Kommunicate<\/h3>\n<p><a href=\"https:\/\/userpilot.com\/blog\/kommunicate-case-study\/\" target=\"_blank\" rel=\"noopener noreferrer\">Kommunicate.io<\/a> is a chat-based customer support platform.<\/p>\n<p>The company used Userpilot to design its user onboarding process. Their main focus was on improving <a href=\"https:\/\/userpilot.com\/blog\/feature-adoption-101\/\" target=\"_blank\" rel=\"noopener noreferrer\">feature adoption<\/a>.<\/p>\n<p>The result?<\/p>\n<p>The integration rate for the <a href=\"https:\/\/userpilot.com\/blog\/chatbots-vs-knowledge-bases\/\" target=\"_blank\" rel=\"noopener noreferrer\">chatbot<\/a>, their key feature, increased from 40-45% to 55-60%.<\/p>\n<p>They achieved it with a simple notification <a href=\"https:\/\/userpilot.com\/blog\/website-notification-banner\/\" target=\"_blank\" rel=\"noopener noreferrer\">banner<\/a>.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/01-kommunicate-user-onboarding-teardowns_d4c60a71be9f21c095cddd6d40143a47_800.png 1x, https:\/\/images.storychief.com\/account_6827\/01-kommunicate-user-onboarding-teardowns_d4c60a71be9f21c095cddd6d40143a47_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/01-kommunicate-user-onboarding-teardowns_d4c60a71be9f21c095cddd6d40143a47_800.png 1x, https:\/\/images.storychief.com\/account_6827\/01-kommunicate-user-onboarding-teardowns_d4c60a71be9f21c095cddd6d40143a47_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/01-kommunicate-user-onboarding-teardowns_d4c60a71be9f21c095cddd6d40143a47_800.png\" alt=\"Kommunicate user onboarding banner notification\" \/><\/picture><figcaption>Kommunicate user onboarding banner notification.<\/figcaption><\/figure>\n<p>To increase the adoption of its main 5-7 features, they used a <a href=\"https:\/\/userpilot.com\/blog\/onboarding-checklist-template\/\" target=\"_blank\" rel=\"noopener noreferrer\">checklist<\/a>. This boosted the adoption rates from 28% to 41%.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/02-kommunicate-user-onboarding-teardowns_d418510c57d8f938246a9f32ba521895_800.png 1x, https:\/\/images.storychief.com\/account_6827\/02-kommunicate-user-onboarding-teardowns_d418510c57d8f938246a9f32ba521895_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/02-kommunicate-user-onboarding-teardowns_d418510c57d8f938246a9f32ba521895_800.png 1x, https:\/\/images.storychief.com\/account_6827\/02-kommunicate-user-onboarding-teardowns_d418510c57d8f938246a9f32ba521895_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/02-kommunicate-user-onboarding-teardowns_d418510c57d8f938246a9f32ba521895_800.png\" alt=\"Kommunicate user onboarding checklist\" \/><\/picture><figcaption>Kommunicate user onboarding checklist.<\/figcaption><\/figure>\n<p>One of Kommunicate&#8217;s key features is chat widget customization.<\/p>\n<p>By using an<a href=\"https:\/\/userpilot.com\/blog\/interactive-walkthroughs-improve-onboarding\/\" target=\"_blank\" rel=\"noopener noreferrer\"> interactive walkthrough<\/a>, the team managed to increase its adoption by 3% &#8211; to 86%.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/images.storychief.com\/account_6827\/03-kommunicate-user-onboarding-teardowns_06f9f34bf0113a2ba4fd3bdb28bf5cac_800.png 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/images.storychief.com\/account_6827\/03-kommunicate-user-onboarding-teardowns_06f9f34bf0113a2ba4fd3bdb28bf5cac_800.png 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/images.storychief.com\/account_6827\/03-kommunicate-user-onboarding-teardowns_06f9f34bf0113a2ba4fd3bdb28bf5cac_800.png\" alt=\"Kommunicate user onboarding interactive walkthrough\" \/><\/picture><figcaption>Kommunicate user onboarding interactive walkthrough.<\/figcaption><\/figure>\n<h4 id=\"8mkhl\">Key takeaways from Kommunicate&#8217;s onboarding teardown<\/h4>\n<p>Before building any onboarding experiences, Kommunikate used <a href=\"https:\/\/userpilot.com\/blog\/product-analytics-tools-guide\/\" target=\"_blank\" rel=\"noopener noreferrer\">analytics <\/a>to identify key activation and conversion events linked to<a href=\"https:\/\/userpilot.com\/blog\/free-trial-conversion-rate\/\" target=\"_blank\" rel=\"noopener noreferrer\"> free-to-paid conversions<\/a>. Only then did they design relevant processes.<\/p>\n<p>Analyzing customer behavior before building onboarding experiences is a vital step that shouldn\u2019t be missed.<\/p>\n<h3 id=\"dr02q\">3. Groupize<\/h3>\n<p><a href=\"https:\/\/userpilot.com\/blog\/groupize-gamification-case-study\/\">Groupize<\/a> is a meetings management platform.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/01-groupize-user-onboarding-teardowns_975c75217c3a6d08bf7a8eaff0bbb608_800.png 1x, https:\/\/images.storychief.com\/account_6827\/01-groupize-user-onboarding-teardowns_975c75217c3a6d08bf7a8eaff0bbb608_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/01-groupize-user-onboarding-teardowns_975c75217c3a6d08bf7a8eaff0bbb608_800.png 1x, https:\/\/images.storychief.com\/account_6827\/01-groupize-user-onboarding-teardowns_975c75217c3a6d08bf7a8eaff0bbb608_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/01-groupize-user-onboarding-teardowns_975c75217c3a6d08bf7a8eaff0bbb608_800.png\" alt=\"Groupize website\" \/><\/picture><figcaption>Groupize\u2019s website.<\/figcaption><\/figure>\n<p>The company used Userpilot to <a href=\"https:\/\/userpilot.com\/blog\/user-onboarding-gamification\/\" target=\"_blank\" rel=\"noopener noreferrer\">gamify its onboarding<\/a>. They did this by creating an interactive assistant, G.G.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/02-groupize-user-onboarding-teardowns_fc14c5d7b8264a20cced796c18efca2d_800.png 1x, https:\/\/images.storychief.com\/account_6827\/02-groupize-user-onboarding-teardowns_fc14c5d7b8264a20cced796c18efca2d_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/02-groupize-user-onboarding-teardowns_fc14c5d7b8264a20cced796c18efca2d_800.png 1x, https:\/\/images.storychief.com\/account_6827\/02-groupize-user-onboarding-teardowns_fc14c5d7b8264a20cced796c18efca2d_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/02-groupize-user-onboarding-teardowns_fc14c5d7b8264a20cced796c18efca2d_800.png\" alt=\"Groupize onboarding welcome screen\" \/><\/picture><figcaption>Groupize onboarding welcome screen.<\/figcaption><\/figure>\n<p>G.G. provides users with step-by-step guidance via onboarding <a href=\"https:\/\/userpilot.com\/blog\/product-tours\/\" target=\"_blank\" rel=\"noopener noreferrer\">tours <\/a>and checklists.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/03-groupize-user-onboarding-teardowns_2ef489b7b422a6a82e0217024a5cc86b_800.png 1x, https:\/\/images.storychief.com\/account_6827\/03-groupize-user-onboarding-teardowns_2ef489b7b422a6a82e0217024a5cc86b_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/03-groupize-user-onboarding-teardowns_2ef489b7b422a6a82e0217024a5cc86b_800.png 1x, https:\/\/images.storychief.com\/account_6827\/03-groupize-user-onboarding-teardowns_2ef489b7b422a6a82e0217024a5cc86b_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/03-groupize-user-onboarding-teardowns_2ef489b7b422a6a82e0217024a5cc86b_800.png\" alt=\"Groupize onboarding modal\" \/><\/picture><figcaption>Groupize onboarding modal.<\/figcaption><\/figure>\n<p>Users can access its assistance from the <a href=\"https:\/\/userpilot.com\/blog\/resource-center-editor-userpilot\/\" target=\"_blank\" rel=\"noopener noreferrer\">resource center<\/a>. That&#8217;s where they can also find links to guided tours and other support resources.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/04-groupize-user-onboarding-teardowns_4d8310f0d5c727485ad62b947c7b4df5_800.png 1x, https:\/\/images.storychief.com\/account_6827\/04-groupize-user-onboarding-teardowns_4d8310f0d5c727485ad62b947c7b4df5_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/04-groupize-user-onboarding-teardowns_4d8310f0d5c727485ad62b947c7b4df5_800.png 1x, https:\/\/images.storychief.com\/account_6827\/04-groupize-user-onboarding-teardowns_4d8310f0d5c727485ad62b947c7b4df5_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/04-groupize-user-onboarding-teardowns_4d8310f0d5c727485ad62b947c7b4df5_800.png\" alt=\"Groupize resource center\" \/><\/picture><figcaption>Groupize resource center.<\/figcaption><\/figure>\n<p>How successful is it?<\/p>\n<p>Its implementation <a href=\"https:\/\/userpilot.com\/blog\/reduce-support-tickets-case-study-growth-mentor\/\" target=\"_blank\" rel=\"noopener noreferrer\">reduced the number of support tickets<\/a>.<\/p>\n<p>Users don&#8217;t ask for simple instructions anymore. Instead, they try to resolve their issues independently and reach out for help only when it doesn\u2019t work.<\/p>\n<h4 id=\"cskrl\">Key takeaways from Groupize&#8217;s onboarding teardown<\/h4>\n<ul>\n<li>Gamification is a powerful way to drive <a href=\"https:\/\/userpilot.com\/blog\/user-engagement\/\" target=\"_blank\" rel=\"noopener noreferrer\">user engagement<\/a>.<\/li>\n<li>A centralized hub, like a resource center or a <a href=\"https:\/\/userpilot.com\/blog\/chatbots-vs-knowledge-bases\/\" target=\"_blank\" rel=\"noopener noreferrer\">knowledge base<\/a>, frees up the support team bandwidth necessary to deal with more complex issues.<\/li>\n<\/ul>\n<h3 id=\"fqsbk\">4. Attention Insight<\/h3>\n<p><a href=\"https:\/\/userpilot.com\/blog\/attention-insight-userpilot-case-study\/\">Attention Insight<\/a> is an AI-powered platform that enables users to create attention <a href=\"https:\/\/userpilot.com\/blog\/heat-map-examples\/\" target=\"_blank\" rel=\"noopener noreferrer\">heatmaps <\/a>of their websites, ads, or other designs.<\/p>\n<p>All you have to do is upload the design and Attention Insight does all the work.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/01-ai-user-onboarding-teardowns_df025a5a8a3c678b0fc71667c80f2b13_800.png 1x, https:\/\/images.storychief.com\/account_6827\/01-ai-user-onboarding-teardowns_df025a5a8a3c678b0fc71667c80f2b13_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/01-ai-user-onboarding-teardowns_df025a5a8a3c678b0fc71667c80f2b13_800.png 1x, https:\/\/images.storychief.com\/account_6827\/01-ai-user-onboarding-teardowns_df025a5a8a3c678b0fc71667c80f2b13_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/01-ai-user-onboarding-teardowns_df025a5a8a3c678b0fc71667c80f2b13_800.png\" alt=\"Attention Insight website\" \/><\/picture><figcaption>Attention Insight website.<\/figcaption><\/figure>\n<p>Its onboarding process focuses on activating 2 main features: heatmap creation and setting \u2018areas of interest.\u2019<\/p>\n<p>To help users create their first heatmap analysis, Attention Insight used<a href=\"https:\/\/userpilot.com\/blog\/interactive-walkthroughs-improve-onboarding\/\" target=\"_blank\" rel=\"noopener noreferrer\"> interactive walkthroughs <\/a>created in Userpilot. They consist of driven actions.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/02-ai-user-onboarding-teardowns_3b8f9216b7bfd5928397d7b69e1b5c8e_800.png 1x, https:\/\/images.storychief.com\/account_6827\/02-ai-user-onboarding-teardowns_3b8f9216b7bfd5928397d7b69e1b5c8e_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/02-ai-user-onboarding-teardowns_3b8f9216b7bfd5928397d7b69e1b5c8e_800.png 1x, https:\/\/images.storychief.com\/account_6827\/02-ai-user-onboarding-teardowns_3b8f9216b7bfd5928397d7b69e1b5c8e_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/02-ai-user-onboarding-teardowns_3b8f9216b7bfd5928397d7b69e1b5c8e_800.png\" alt=\"Attention Insight product tour\" \/><\/picture><figcaption>Attention Insight interactive walkthrough.<\/figcaption><\/figure>\n<p>To structure the process of creating heatmap analysis and tagging areas of interest, they use a <a href=\"https:\/\/userpilot.com\/blog\/onboarding-checklist-template\/\" target=\"_blank\" rel=\"noopener noreferrer\">checklist <\/a>that includes 6 tasks.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/03-ai-user-onboarding-teardowns_90cd732e19bb66849adf9085bb7514ae_800.png 1x, https:\/\/images.storychief.com\/account_6827\/03-ai-user-onboarding-teardowns_90cd732e19bb66849adf9085bb7514ae_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/03-ai-user-onboarding-teardowns_90cd732e19bb66849adf9085bb7514ae_800.png 1x, https:\/\/images.storychief.com\/account_6827\/03-ai-user-onboarding-teardowns_90cd732e19bb66849adf9085bb7514ae_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/03-ai-user-onboarding-teardowns_90cd732e19bb66849adf9085bb7514ae_800.png\" alt=\"Attention Insight user onboarding checklist\" \/><\/picture><figcaption>Attention Insight user onboarding checklist.<\/figcaption><\/figure>\n<p>To activate the Areas of Interest feature, the team created a dedicated <a href=\"https:\/\/userpilot.com\/blog\/onboarding-flow-best-practices\" target=\"_blank\" rel=\"noopener noreferrer\">flow<\/a>, which shows users how to tag them and explains the<a href=\"https:\/\/userpilot.com\/blog\/features-advantages-benefits\/\" target=\"_blank\" rel=\"noopener noreferrer\"> feature benefits<\/a>.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/04-ai-user-onboarding-teardowns_4d43a0f36d2f48ca5c857b15610123df.gif 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/04-ai-user-onboarding-teardowns_4d43a0f36d2f48ca5c857b15610123df.gif 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/04-ai-user-onboarding-teardowns_4d43a0f36d2f48ca5c857b15610123df.gif\" alt=\"Attention Insight user onboarding flow\" \/><\/picture><figcaption>Attention <a href=\"https:\/\/userpilot.com\/blog\/user-onboarding-flow\/\">Insight user onboarding flow<\/a>.<\/figcaption><\/figure>\n<p>Hotspots, pulsing <a href=\"https:\/\/userpilot.com\/blog\/onboarding-ux-patterns\/\" target=\"_blank\" rel=\"noopener noreferrer\">UI patterns<\/a>, are used to attract user attention to less conspicuous interface features. And there is a resource center where users can find all the <a href=\"https:\/\/userpilot.com\/blog\/interactive-user-guides\/\" target=\"_blank\" rel=\"noopener noreferrer\">guides <\/a>and docs.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/images.storychief.com\/account_6827\/06-ai-user-onboarding-teardowns_58d9153e1597c8673437628c091478b3_800.png 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/images.storychief.com\/account_6827\/06-ai-user-onboarding-teardowns_58d9153e1597c8673437628c091478b3_800.png 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/images.storychief.com\/account_6827\/06-ai-user-onboarding-teardowns_58d9153e1597c8673437628c091478b3_800.png\" alt=\"Attention Insight resource center\" \/><\/picture><figcaption>Attention Insight resource center.<\/figcaption><\/figure>\n<p>Attention Insight uses <a href=\"https:\/\/userpilot.com\/blog\/ux-gamification\/\" target=\"_blank\" rel=\"noopener noreferrer\">gamification <\/a>in their onboarding too. Congratulatory slideouts appear to give users an extra boost when they create their first heatmap analysis and tag areas of interest.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/07-ai-user-onboarding-teardowns_5f5097fc8076594acfbe977a77068ea3_800.png 1x, https:\/\/images.storychief.com\/account_6827\/07-ai-user-onboarding-teardowns_5f5097fc8076594acfbe977a77068ea3_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/07-ai-user-onboarding-teardowns_5f5097fc8076594acfbe977a77068ea3_800.png 1x, https:\/\/images.storychief.com\/account_6827\/07-ai-user-onboarding-teardowns_5f5097fc8076594acfbe977a77068ea3_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/07-ai-user-onboarding-teardowns_5f5097fc8076594acfbe977a77068ea3_800.png\" alt=\"Attention Insight gamification\" \/><\/picture><figcaption>Attention Insight gamification.<\/figcaption><\/figure>\n<p>Artificial Insight&#8217;s onboarding is incredibly successful. The team increased their new <a href=\"https:\/\/userpilot.com\/blog\/user-activation-for-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">user activation <\/a>by 47% in the first 6 months.<\/p>\n<h4 id=\"9hscd\">Key takeaways from Attention Insight&#8217;s onboarding teardown<\/h4>\n<p>Attention Insight skillfully combines two powerful onboarding tools to drive activation: checklists and <a href=\"https:\/\/userpilot.com\/blog\/interactive-walkthroughs-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">interactive walkthroughs<\/a>. The latter are linked to checklist tasks and provide step-by-step <a href=\"https:\/\/userpilot.com\/blog\/in-app-guidance-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">guidance<\/a>.<\/p>\n<h3 id=\"crhsj\">5. Sked Social<\/h3>\n<p><a href=\"https:\/\/userpilot.com\/blog\/improve-conversions-onboarding-checklist\/\" target=\"_blank\" rel=\"noopener noreferrer\">Sked Social<\/a> is a social media management platform. And yes, you got it right, they use Userpilot to cover their onboarding needs as well.<\/p>\n<p>Here&#8217;s what it looks like:<\/p>\n<p>When the user first joins, a welcome <a href=\"https:\/\/userpilot.com\/blog\/ui-modal-examples\/\" target=\"_blank\" rel=\"noopener noreferrer\">modal <\/a>appears. That&#8217;s when they can choose between a phone call or <a href=\"https:\/\/userpilot.com\/blog\/customer-onboarding-automation-step-by-step-guide\/\" target=\"_blank\" rel=\"noopener noreferrer\">automated onboarding<\/a>.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/01-sked-social-user-onboarding-teardowns_d99fe7b762ff01bc5b762bf146190fd1_800.png 1x, https:\/\/images.storychief.com\/account_6827\/01-sked-social-user-onboarding-teardowns_d99fe7b762ff01bc5b762bf146190fd1_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/01-sked-social-user-onboarding-teardowns_d99fe7b762ff01bc5b762bf146190fd1_800.png 1x, https:\/\/images.storychief.com\/account_6827\/01-sked-social-user-onboarding-teardowns_d99fe7b762ff01bc5b762bf146190fd1_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/01-sked-social-user-onboarding-teardowns_d99fe7b762ff01bc5b762bf146190fd1_800.png\" alt=\"Sked Social welcome screen\" \/><\/picture><figcaption>Sked Social welcome screen.<\/figcaption><\/figure>\n<p>When they choose the<a href=\"https:\/\/userpilot.com\/blog\/self-serve-onboarding-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\"> self-serve onboarding<\/a>, an onboarding checklist pops out. It consists of 4 tasks and guides users through the set-up and onboarding process.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/02-sked-social-user-onboarding-teardowns_75ed6f3c1d16db5de80bf6ddef63867a_800.png 1x, https:\/\/images.storychief.com\/account_6827\/02-sked-social-user-onboarding-teardowns_75ed6f3c1d16db5de80bf6ddef63867a_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/02-sked-social-user-onboarding-teardowns_75ed6f3c1d16db5de80bf6ddef63867a_800.png 1x, https:\/\/images.storychief.com\/account_6827\/02-sked-social-user-onboarding-teardowns_75ed6f3c1d16db5de80bf6ddef63867a_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/02-sked-social-user-onboarding-teardowns_75ed6f3c1d16db5de80bf6ddef63867a_800.png\" alt=\"Sked Social user onboarding checklist\" \/><\/picture><figcaption>Sked Social user onboarding checklist.<\/figcaption><\/figure>\n<p>Each task in the checklist is linked with other in-app patterns, like <a href=\"https:\/\/userpilot.com\/blog\/best-product-walkthrough-tools-2021\/\" target=\"_blank\" rel=\"noopener noreferrer\">walkthroughs<\/a>, for more detailed <a href=\"https:\/\/userpilot.com\/blog\/in-app-guidance-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">guidance<\/a>.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/03-sked-social-user-onboarding-teardowns_0512bc20b28dbd8fb3696f7dbeff8af2_800.png 1x, https:\/\/images.storychief.com\/account_6827\/03-sked-social-user-onboarding-teardowns_0512bc20b28dbd8fb3696f7dbeff8af2_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/03-sked-social-user-onboarding-teardowns_0512bc20b28dbd8fb3696f7dbeff8af2_800.png 1x, https:\/\/images.storychief.com\/account_6827\/03-sked-social-user-onboarding-teardowns_0512bc20b28dbd8fb3696f7dbeff8af2_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/03-sked-social-user-onboarding-teardowns_0512bc20b28dbd8fb3696f7dbeff8af2_800.png\" alt=\"Sked Social user onboarding slideout\" \/><\/picture><figcaption>Sked Social user onboarding slideout.<\/figcaption><\/figure>\n<p>Just like Attention Insight, Sked Social uses gamification to further motivate users. When they complete the checklist, a congratulatory <a href=\"https:\/\/userpilot.com\/blog\/modal-design\/\" target=\"_blank\" rel=\"noopener noreferrer\">modal <\/a>encourages them to schedule posts.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/04-sked-social-user-onboarding-teardowns_e4aa56a421be0624c577244fc8dbbca6_800.png 1x, https:\/\/images.storychief.com\/account_6827\/04-sked-social-user-onboarding-teardowns_e4aa56a421be0624c577244fc8dbbca6_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/04-sked-social-user-onboarding-teardowns_e4aa56a421be0624c577244fc8dbbca6_800.png 1x, https:\/\/images.storychief.com\/account_6827\/04-sked-social-user-onboarding-teardowns_e4aa56a421be0624c577244fc8dbbca6_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/04-sked-social-user-onboarding-teardowns_e4aa56a421be0624c577244fc8dbbca6_800.png\" alt=\"Sked Social user onboarding modal\" \/><\/picture><figcaption>Sked Social user onboarding modal.<\/figcaption><\/figure>\n<h4 id=\"4cl3k\">Key takeaways from Sked Social&#8217;s onboarding teardown<\/h4>\n<p>Sked Social realizes that primary onboarding cannot be overwhelming. Their checklist includes only 4 items and focuses only on main settings and features. To <a href=\"https:\/\/userpilot.com\/blog\/reduce-time-to-value-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">reduce time to value<\/a>.<\/p>\n<h3 id=\"b1ss3\">6. Rocketbots<\/h3>\n<p><a href=\"https:\/\/userpilot.com\/blog\/rocketbots-aha-moment-case-study-userpilot\/\">Rocketbots<\/a> is a messaging CRM. It allows users to <a href=\"https:\/\/userpilot.com\/blog\/omnichannel-communication\/\" target=\"_blank\" rel=\"noopener noreferrer\">integrate various communication channels<\/a>, like Slack or WhatsApp, to gather all customer communication data in one place.<\/p>\n<p>Onboarding experiences created in Userpilot helped the company double its activation rate from 15% to 30% and increase its <a href=\"https:\/\/userpilot.com\/blog\/5-tactics-to-increase-paid-conversion-rate\/\" target=\"_blank\" rel=\"noopener noreferrer\">conversion rate <\/a>from 3% to 5%. This translated into a 300% boost in <a href=\"https:\/\/userpilot.com\/blog\/mrr-growth\/\" target=\"_blank\" rel=\"noopener noreferrer\">MRR<\/a>.<\/p>\n<p>What was the magic trick that enabled such <a href=\"https:\/\/userpilot.com\/blog\/product-success\" target=\"_blank\" rel=\"noopener noreferrer\">success<\/a>?<\/p>\n<p>There was no magic there, just a checklist.<\/p>\n<p>The checklist consists of 4 tasks needed to reach the <a href=\"https:\/\/userpilot.com\/blog\/the-aha-moment-for-product-onboarding-activation\/\" target=\"_blank\" rel=\"noopener noreferrer\">Aha moment<\/a>.<\/p>\n<p>Once the user clicks on a task, <a href=\"https:\/\/userpilot.com\/blog\/how-to-create-tooltips\/\" target=\"_blank\" rel=\"noopener noreferrer\">tooltips <\/a>help them complete it &#8211; so they never walk alone.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/rocketbots-user-onboarding-teardowns_e89c09492218e27da7606d15b58dba11.gif 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/rocketbots-user-onboarding-teardowns_e89c09492218e27da7606d15b58dba11.gif 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/rocketbots-user-onboarding-teardowns_e89c09492218e27da7606d15b58dba11.gif\" alt=\"Rocketbots user onboarding \" \/><\/picture><figcaption>Rocketbots user onboarding.<\/figcaption><\/figure>\n<h4 id=\"ees0m\">Key takeaways from Rocketbots onboarding teardown<\/h4>\n<p>The checklist is the foundation of Rocketbots&#8217; successful onboarding process. Just like in the other products, it is short (4 tasks), and clicking on each item triggers <a href=\"https:\/\/userpilot.com\/blog\/in-app-messages\/\" target=\"_blank\" rel=\"noopener noreferrer\">in-app messages<\/a> with more detailed assistance.<\/p>\n<h3 id=\"7egc3\">7. Grammarly<\/h3>\n<p>Grammarly is a writing assistant best known for its proofreading capabilities. It offers a web app and browser extensions and works on mobile devices as well.<\/p>\n<p>To onboard mobile users, Grammarly uses a 2-step process.<\/p>\n<p>First, it shows them how to enable Grammarly in the keyboard settings.<\/p>\n<p>Next, it uses <a href=\"https:\/\/userpilot.com\/blog\/demo-content\/\" target=\"_blank\" rel=\"noopener noreferrer\">demo content<\/a> to illustrate how its correction code works. By correcting the various types of mistakes, users learn how to use the app in practice.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/image_e75ecb63b3883e1531eb734534c058ee_800.png 1x, https:\/\/images.storychief.com\/account_6827\/image_e75ecb63b3883e1531eb734534c058ee_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/image_e75ecb63b3883e1531eb734534c058ee_800.png 1x, https:\/\/images.storychief.com\/account_6827\/image_e75ecb63b3883e1531eb734534c058ee_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/image_e75ecb63b3883e1531eb734534c058ee_800.png\" alt=\"Grammarly user onboarding teardown\" \/><\/picture><figcaption>Grammarly user onboarding teardown.<\/figcaption><\/figure>\n<h4 id=\"16pn\">Key takeaways from Grammarly&#8217;s onboarding teardown<\/h4>\n<ul>\n<li>Keep onboarding for mobile apps short and use simple patterns. Elaborate onboarding might not work because of short attention span and small screen size.<\/li>\n<li>Use demo content to encourage <a href=\"https:\/\/userpilot.com\/blog\/how-to-increase-monthly-active-users\/\" target=\"_blank\" rel=\"noopener noreferrer\">active user<\/a> participation instead of telling them how to use the app.<\/li>\n<\/ul>\n<h2 id=\"p5nr\">Best practices for creating great onboarding experiences<\/h2>\n<p>Let&#8217;s wrap up with a few best practices for designing excellent onboarding and <a href=\"https:\/\/userpilot.com\/blog\/userpilot-for-mobile-onboarding\/\" target=\"_blank\" rel=\"noopener\">mobile onboarding<\/a> experiences inspired by the teardowns.<\/p>\n<h3 id=\"50asp\">Keep the signup flow short and straightforward<\/h3>\n<p>At the signup stage, your goal is to get the users inside the product as quickly as possible. The longer it takes, the more likely they are to disappear into thin air before you have a chance to wow them with your cutting-edge functionality and <a href=\"https:\/\/userpilot.com\/blog\/delightful-products\/\" target=\"_blank\" rel=\"noopener noreferrer\">delightful user experience<\/a>.<\/p>\n<p>So? Keep the signup flow as simple as possible:<\/p>\n<ul>\n<li>Ask only for essential information: <a href=\"https:\/\/userpilot.com\/blog\/email-onboarding\/\" target=\"_blank\" rel=\"noopener noreferrer\">Email <\/a>+ full name is all you need (<a href=\"https:\/\/www.omnisend.com\/blog\/best-signup-forms-conversions\/\" target=\"_blank\" rel=\"nofollow noopener\">3-field forms convert better than 2-field ones<\/a>).<\/li>\n<li>Enable single sign-on (SSO) so that users can sign up using their existing email or social media accounts.<\/li>\n<li>If possible, delay the email verification request until the user starts using the product.<\/li>\n<\/ul>\n<h3 id=\"clj7r\">Personalize the onboarding process for different segments<\/h3>\n<p><a href=\"https:\/\/userpilot.com\/blog\/personalized-onboarding-for-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">Personalized onboarding<\/a> leads users to value along the most direct route, so the process takes less time. This increases the odds of successful activation and adoption.<\/p>\n<p>How do you find the most direct route?<\/p>\n<p>Use product analytics to analyze the <a href=\"https:\/\/userpilot.com\/blog\/userpilot-paths\/\" target=\"_blank\" rel=\"noopener noreferrer\">paths <\/a>of successful users with specific use cases and design onboarding flows to guide them along those<a href=\"https:\/\/userpilot.com\/blog\/happy-path-ux\/\" target=\"_blank\" rel=\"noopener noreferrer\"> happy paths<\/a>.<\/p>\n<p>During a user&#8217;s first session, trigger a welcome survey to <a href=\"https:\/\/userpilot.com\/blog\/needs-based-segmentation\/\" target=\"_blank\" rel=\"noopener noreferrer\">segment them based on their use case<\/a> and launch a relevant flow.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/personalization_10116d022dbce8f4175297914d1e55c1_800.png 1x, https:\/\/images.storychief.com\/account_6827\/personalization_10116d022dbce8f4175297914d1e55c1_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/personalization_10116d022dbce8f4175297914d1e55c1_800.png 1x, https:\/\/images.storychief.com\/account_6827\/personalization_10116d022dbce8f4175297914d1e55c1_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/personalization_10116d022dbce8f4175297914d1e55c1_800.png\" alt=\"Audience settings in Userpilot\" \/><\/picture><figcaption>Audience settings in <a href=\"https:\/\/userpilot.com\/userpilot-demo\/\" target=\"_blank\" rel=\"noopener noreferrer\">Userpilot<\/a>.<\/figcaption><\/figure>\n<h3 id=\"eu42o\">Encourage new users to complete the onboarding flow with a checklist<\/h3>\n<p>As you&#8217;ve seen above, <a href=\"https:\/\/userpilot.com\/blog\/onboarding-checklist-template\/\" target=\"_blank\" rel=\"noopener noreferrer\">checklists <\/a>can do miracles when it comes to user activation.<\/p>\n<p>They provide structure to the onboarding process and hinge on strong psychological principles to drive user action.<\/p>\n<p>To make them even more compelling, add a<a href=\"https:\/\/userpilot.com\/blog\/progress-bar-psychology\/\" target=\"_blank\" rel=\"noopener noreferrer\"> progress bar <\/a>so that users know how much they&#8217;ve achieved and how much is still left.<\/p>\n<p>Another effective trick is adding a task they&#8217;ve already completed, like &#8216;Create an account&#8217; to give them an instant sense of success before they even start. This is called \u2018endowed success.\u2019<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/checklist-user-onboarding-teardowns_22e54db06a15d5ebc9c95b0696e2dfee_800.png 1x, https:\/\/images.storychief.com\/account_6827\/checklist-user-onboarding-teardowns_22e54db06a15d5ebc9c95b0696e2dfee_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/checklist-user-onboarding-teardowns_22e54db06a15d5ebc9c95b0696e2dfee_800.png 1x, https:\/\/images.storychief.com\/account_6827\/checklist-user-onboarding-teardowns_22e54db06a15d5ebc9c95b0696e2dfee_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/checklist-user-onboarding-teardowns_22e54db06a15d5ebc9c95b0696e2dfee_800.png\" alt=\"Onboarding checklist created in Userpilot\" \/><\/picture><figcaption>Onboarding checklist created in <a href=\"https:\/\/userpilot.com\/userpilot-demo\/\" target=\"_blank\" rel=\"noopener noreferrer\">Userpilot<\/a>.<\/figcaption><\/figure>\n<h3 id=\"8cdi8\">Remove friction from the onboarding experience<\/h3>\n<p><a href=\"https:\/\/userpilot.com\/blog\/user-friction\/\" target=\"_blank\" rel=\"noopener noreferrer\">Friction <\/a>slows users down and in many cases &#8211; it causes<a href=\"https:\/\/userpilot.com\/blog\/drop-off-analysis\/\" target=\"_blank\" rel=\"noopener noreferrer\"> drop-offs<\/a>.<\/p>\n<p>To free your onboarding process from excessive friction, analyze your flow performance with product analytics.<\/p>\n<p>Specifically, conduct <a href=\"https:\/\/userpilot.com\/blog\/conversion-funnel-analysis\/\" target=\"_blank\" rel=\"noopener noreferrer\">funnel analysis<\/a> to identify the area where users experience friction. Dive deeper with\u00a0<span style=\"box-sizing: border-box; margin: 0px; padding: 0px;\"><a href=\"https:\/\/userpilot.com\/blog\/user-path-analysis\/\" target=\"_blank\" rel=\"noopener\">path\u00a0<\/a>reports<\/span>\u00a0and session recording analysis to pinpoint the cause.<\/p>\n<p>Once you identify the <a href=\"https:\/\/userpilot.com\/blog\/friction-points\/\" target=\"_blank\" rel=\"noopener noreferrer\">friction points<\/a>, tweak the onboarding experience to smoothen it.<\/p>\n<p>This could be as simple as removing unnecessary steps or refining your <a href=\"https:\/\/userpilot.com\/blog\/microcopy-ux\/\" target=\"_blank\" rel=\"noopener noreferrer\">microcopy<\/a>. If the solution isn&#8217;t obvious, run <a href=\"https:\/\/userpilot.com\/blog\/multivariate-testing-vs-ab-testing\/\" target=\"_blank\" rel=\"noopener noreferrer\">A\/B or multivariate tests <\/a>to try out the best-performing option.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/funnel-user-onboarding-teardowns_e1cea19421aaef5953d79e0d77f86849_800.png 1x, https:\/\/images.storychief.com\/account_6827\/funnel-user-onboarding-teardowns_e1cea19421aaef5953d79e0d77f86849_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/funnel-user-onboarding-teardowns_e1cea19421aaef5953d79e0d77f86849_800.png 1x, https:\/\/images.storychief.com\/account_6827\/funnel-user-onboarding-teardowns_e1cea19421aaef5953d79e0d77f86849_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/funnel-user-onboarding-teardowns_e1cea19421aaef5953d79e0d77f86849_800.png\" alt=\"Funnel report in Userpilot\" \/><\/picture><figcaption>Funnel report in <a href=\"https:\/\/userpilot.com\/userpilot-demo\/\" target=\"_blank\" rel=\"noopener noreferrer\">Userpilot<\/a>.<\/figcaption><\/figure>\n<h3 id=\"82bnk\">Collect customer feedback to improve the onboarding process<\/h3>\n<p>Another way to identify areas for improvement is by asking users.<\/p>\n<p>How?<\/p>\n<p>Use <a href=\"https:\/\/userpilot.com\/blog\/build-in-app-surveys-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">in-app surveys<\/a> and <a href=\"https:\/\/userpilot.com\/blog\/mobile-surveys\/\" target=\"_blank\" rel=\"noopener\">mobile surveys<\/a> to <a href=\"https:\/\/userpilot.com\/blog\/collect-customer-feedback\/\" target=\"_blank\" rel=\"noopener noreferrer\">collect feedback<\/a> during onboarding. You can trigger them at a specific time, for example, 2 days after a new user first logs in or, contextually, after they complete a stage in the process.<\/p>\n<p>Keep your surveys brief and ask both closed-ended and open-ended questions to capture in-depth <a href=\"https:\/\/userpilot.com\/blog\/how-to-analyse-qualitative-data\/\" target=\"_blank\" rel=\"noopener noreferrer\">qualitative <\/a>feedback.<\/p>\n<p>Then use <a href=\"https:\/\/userpilot.com\/blog\/ai-in-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">AI<\/a> to analyze the responses for patterns and themes.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/onboarding-improvement-survey-question-user-onboarding-teardowns_3bbf007ebd8016424d053f083ea469ca_800.png 1x, https:\/\/images.storychief.com\/account_6827\/onboarding-improvement-survey-question-user-onboarding-teardowns_3bbf007ebd8016424d053f083ea469ca_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/onboarding-improvement-survey-question-user-onboarding-teardowns_3bbf007ebd8016424d053f083ea469ca_800.png 1x, https:\/\/images.storychief.com\/account_6827\/onboarding-improvement-survey-question-user-onboarding-teardowns_3bbf007ebd8016424d053f083ea469ca_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/onboarding-improvement-survey-question-user-onboarding-teardowns_3bbf007ebd8016424d053f083ea469ca_800.png\" alt=\"User onboarding survey question\" \/><\/picture><figcaption>User onboarding survey question.<\/figcaption><\/figure>\n<h2 id=\"fsd5u\">Conclusion<\/h2>\n<p>User onboarding teardowns can help you design better onboarding experiences. They don&#8217;t give a blueprint that you can copy but enable you to identify best practices and tactics that others have successfully adapted.<\/p>\n<p>If you&#8217;d like to learn more about Userpilot onboarding features, <a href=\"https:\/\/userpilot.com\/userpilot-demo\" target=\"_blank\" rel=\"noopener noreferrer\">book the demo!<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Looking for user onboarding teardowns to help you create an onboarding process for your SaaS? Read the article to learn how 7 well-known SaaS businesses skyrocketed their activation and adoption rates. From the structure to the exact in-app experiences, we unpack the ingredients of their success so that you don&#8217;t have to reinvent the wheel.<\/p>\n","protected":false},"author":56,"featured_media":188767,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"categories":[48],"tags":[5679,306,49,959,940,173,50,697],"class_list":["post-188765","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-user-onboarding-category","tag-automated-onboarding","tag-customer-onboarding","tag-onboarding-experience","tag-onboarding-flows","tag-onboarding-process","tag-personalized-onboarding","tag-user-onboarding","tag-userpilot-onboarding"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>7 Best User Onboarding Teardowns to Inspire Product Teams<\/title>\n<meta name=\"description\" content=\"The post features user onboarding teardowns from 7 successful SaaS companies. Learn which tactics they use to drive activation and adoption.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/userpilot.com\/blog\/user-onboarding-teardowns\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"7 Best User Onboarding Teardowns to Inspire Product Teams\" \/>\n<meta property=\"og:description\" content=\"The post features user onboarding teardowns from 7 successful SaaS companies. 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