{"id":189567,"date":"2024-06-03T04:57:07","date_gmt":"2024-06-03T04:57:07","guid":{"rendered":"https:\/\/userpilot.com\/blog\/nps-calculator\/"},"modified":"2026-02-21T23:16:19","modified_gmt":"2026-02-21T23:16:19","slug":"nps-calculator","status":"publish","type":"post","link":"https:\/\/userpilot.com\/blog\/nps-calculator\/","title":{"rendered":"NPS Calculator: Methods and Tools [+ How to Improve NPS]"},"content":{"rendered":"<p><a href=\"https:\/\/userpilot.com\/product\/user-feedback\/\">Customer feedback<\/a> metrics like NPS are powerful tools for gauging customer loyalty and satisfaction. But how do you figure that out? That&#8217;s where NPS calculators and tools come in.<\/p>\n<p>In this article, we are going to break down <a href=\"https:\/\/userpilot.com\/blog\/nps-calculation\/\">NPS calculation<\/a> methods and the tools that make it easier. You&#8217;ll also find guidance on how to interpret and improve your net promoter score.<\/p>\n<h2 id=\"9t0um\">What is Net Promoter Score (NPS)?<\/h2>\n<p>The Net Promoter Score (NPS) is a customer loyalty metric that measures the likelihood of your customers recommending your products or services to others.<\/p>\n<p>It\u2019s a barometer for <a href=\"https:\/\/userpilot.com\/blog\/customer-sentiment-analysis\/\">customer sentiment<\/a> classifying customers into three categories:<\/p>\n<ul>\n<li>Promoters, who are enthusiasts likely to fuel growth through positive word-of-mouth<\/li>\n<li>Passives, the satisfied yet unenthusiastic group who are vulnerable to competitive offerings<\/li>\n<li><a href=\"https:\/\/userpilot.com\/blog\/nps-detractors-guide\/\">Detractors<\/a>, the discontented who can harm your brand through negative feedback<\/li>\n<\/ul>\n<h2 id=\"244jo\">How to calculate your NPS<\/h2>\n<p>Understanding how to accurately calculate your NPS can provide valuable insights into your business\u2019s performance and <a href=\"https:\/\/userpilot.com\/blog\/customer-experience-design\/\">customer experience<\/a>.<\/p>\n<p>Here are several methods to help you calculate your NPS effectively:<\/p>\n<h3 id=\"6sub2\">Calculate NPS using templates and formulas<\/h3>\n<p>This method involves manually collecting survey responses from your customers and calculating NPS using a predetermined formula.<\/p>\n<ol type=\"1\">\n<li><strong>Collect responses:<\/strong> Ask customers the NPS question how likely they are to recommend your product\/service on a scale of 0 to 10.<\/li>\n<li><strong>Categorize survey responses:<\/strong> Sort respondents into promoters (9-10), passives (7-8), and detractors (0-6) based on their scores.<\/li>\n<li><strong>Calculate percentages:<\/strong> Find the percentage of promoters and detractors among all respondents.<\/li>\n<li><strong>Subtract detractors from promoters:<\/strong> Subtract the percentage of detractors from the percentage of promoters to get your NPS.<\/li>\n<\/ol>\n<p>For example, if 60% of respondents are promoters and 20% are detractors, the NPS would be 60 &#8211; 20 = 40.<\/p>\n<p>You can use Google Sheets templates to automate this process, making it easier and more efficient. These templates often come with built-in formulas and data entry sections where you can input your survey results.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/02\/nps-template-by-hotjar_5b474ea02eeee054e327204d6adf6f0a_800.png 1x, https:\/\/images.storychief.com\/account_6827\/nps-template-by-hotjar_5b474ea02eeee054e327204d6adf6f0a_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/02\/nps-template-by-hotjar_5b474ea02eeee054e327204d6adf6f0a_800.png 1x, https:\/\/images.storychief.com\/account_6827\/nps-template-by-hotjar_5b474ea02eeee054e327204d6adf6f0a_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/02\/nps-template-by-hotjar_5b474ea02eeee054e327204d6adf6f0a_800.png\" alt=\"nps calculator in Google sheet\" \/><\/picture><figcaption>Source: <a href=\"https:\/\/docs.google.com\/spreadsheets\/d\/1oYOgeYzHwlL7Ub1oVeXLn4MSPKxmnMjTLgd1EftUl7k\/copy\">Hotjar<\/a>.<\/figcaption><\/figure>\n<p>Simply input your data, and the template will do the calculations for you.<\/p>\n<h3 id=\"fnlfk\">Leverage an NPS calculator<\/h3>\n<p>Using an online NPS calculator is a straightforward way to determine your Net Promoter Score (NPS). These calculators help you automate the calculation process based on the responses you input.<\/p>\n<h3 id=\"2qmi5\">Use a tool with NPS surveys<\/h3>\n<p>By using a tool <a href=\"https:\/\/userpilot.com\/blog\/types-of-nps-surveys\/\">with NPS surveys<\/a>, you can automate the entire process, from survey deployment to data analysis, making it easier to gather actionable insights.<\/p>\n<p>Here&#8217;s how it works:<\/p>\n<ul>\n<li><strong>Automate survey sending and data collection:<\/strong> Tools like Userpilot offer advanced survey settings, allowing you to set up triggers to send surveys contextually, such as to a specific audience, on a particular webpage, or after a specific interaction.<\/li>\n<\/ul>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/02\/nps-audience-settings_d7381ff892660c6b55a7c6067c9ac5e3_800.png 1x, https:\/\/images.storychief.com\/account_6827\/nps-audience-settings_d7381ff892660c6b55a7c6067c9ac5e3_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/02\/nps-audience-settings_d7381ff892660c6b55a7c6067c9ac5e3_800.png 1x, https:\/\/images.storychief.com\/account_6827\/nps-audience-settings_d7381ff892660c6b55a7c6067c9ac5e3_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/02\/nps-audience-settings_d7381ff892660c6b55a7c6067c9ac5e3_800.png\" alt=\"nps calculator survey settings\" \/><\/picture><figcaption>NPS survey settings.<\/figcaption><\/figure>\n<ul>\n<li><strong>Track <a href=\"https:\/\/userpilot.com\/blog\/good-nps-score\/\">NPS scores<\/a> over time:<\/strong> With data visualization features, you can easily track changes in your NPS scores over time. For example, Userpilot comes with an <a href=\"https:\/\/userpilot.com\/blog\/nps-dashboard\/\">NPS dashboard<\/a> for you to monitor trends and identify areas for improvement.<\/li>\n<\/ul>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/02\/nps-dashboard-customer-retention-metrics_1176d4029cfca5e2180de9a48351bb86_800.jpg 1x, https:\/\/images.storychief.com\/account_6827\/nps-dashboard-customer-retention-metrics_1176d4029cfca5e2180de9a48351bb86_1600.jpg 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/02\/nps-dashboard-customer-retention-metrics_1176d4029cfca5e2180de9a48351bb86_800.jpg 1x, https:\/\/images.storychief.com\/account_6827\/nps-dashboard-customer-retention-metrics_1176d4029cfca5e2180de9a48351bb86_1600.jpg 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/02\/nps-dashboard-customer-retention-metrics_1176d4029cfca5e2180de9a48351bb86_800.jpg\" alt=\"NPS dashboard\" \/><\/picture><figcaption>NPS dashboard.<\/figcaption><\/figure>\n<ul>\n<li><strong>NPS <a href=\"https:\/\/userpilot.com\/blog\/survey-analytics\/\">survey data analytics<\/a>:<\/strong> These tools come with built-in analytics features specifically designed for NPS survey data. You can access NPS dashboards and utilize features like NPS response tagging to gain deeper <a href=\"https:\/\/userpilot.com\/blog\/customer-insights-examples\/\">insights into customer<\/a> feedback and sentiment.<\/li>\n<\/ul>\n<h2 id=\"2l8m\">How to interpret your NPS score<\/h2>\n<p>To effectively interpret your Net Promoter Score (NPS) and derive actionable insights, consider the following approaches:<\/p>\n<h3 id=\"6dsjg\">Understand your NPS from an absolute perspective<\/h3>\n<p>Understanding your NPS from an absolute perspective involves assessing your score in isolation, without comparing it to external benchmarks.<\/p>\n<p>Here&#8217;s how you can interpret your NPS using this method:<\/p>\n<ul>\n<li><strong>Focus on internal performance:<\/strong> Look at your NPS as a reflection of your own performance and <a href=\"https:\/\/userpilot.com\/blog\/sentiment-examples\/\">customer sentiment<\/a>. Analyze trends over time to see if your score is improving, declining, or remaining steady.<\/li>\n<li><strong>Engage with <a href=\"https:\/\/userpilot.com\/blog\/customer-feedback-examples\/\">customer feedback<\/a>:<\/strong> Dive deeper into the responses provided by promoters, passives, and detractors. They can give you actionable feedback on what aspects of your business are working well and what needs improvement.<\/li>\n<\/ul>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/02\/nps-dashboard-responses-customer-sentiment_401bce83fc42b6cafaff82d3e94025f5_800.png 1x, https:\/\/images.storychief.com\/account_6827\/nps-dashboard-responses-customer-sentiment_401bce83fc42b6cafaff82d3e94025f5_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/02\/nps-dashboard-responses-customer-sentiment_401bce83fc42b6cafaff82d3e94025f5_800.png 1x, https:\/\/images.storychief.com\/account_6827\/nps-dashboard-responses-customer-sentiment_401bce83fc42b6cafaff82d3e94025f5_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/02\/nps-dashboard-responses-customer-sentiment_401bce83fc42b6cafaff82d3e94025f5_800.png\" alt=\"NPS response tags\" \/><\/picture><figcaption>NPS response tags for identifying issues among NPS responses.<\/figcaption><\/figure>\n<h3 id=\"55rat\">Use an industry benchmark to understand improvements<\/h3>\n<p>You can also compare your NPS to industry averages or benchmarks to gain insight into your relative performance. This comparison provides context and helps you understand whether you have a good net promoter score compared to your competitors.<\/p>\n<p>A score below the benchmark indicates areas where you may be underperforming compared to industry standards. Conversely, a score above the benchmark highlights areas of strength.<\/p>\n<p>Based on the NPS benchmark report from Retently, the NPS ranges from 37 to 76 depending on industries.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/02\/image_f5b8ab6ae6f686f16bac2695f2522524_800.png 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/02\/image_f5b8ab6ae6f686f16bac2695f2522524_800.png 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/02\/image_f5b8ab6ae6f686f16bac2695f2522524_800.png\" alt=\"NPS benchmark\" \/><\/picture><figcaption>Source: Retently.<\/figcaption><\/figure>\n<h2 id=\"114it\">How to improve your NPS<\/h2>\n<p>To effectively improve your Net Promoter Score (NPS) and enhance overall <a href=\"https:\/\/userpilot.com\/blog\/levels-of-customer-satisfaction\/\">customer satisfaction<\/a>, consider implementing the following strategies:<\/p>\n<h3 id=\"bmpc6\">Act on feedback to close the feedback loop<\/h3>\n<p>To <a href=\"https:\/\/userpilot.com\/blog\/improve-nps\/\">improve your NPS<\/a>, consider how you can close the <a href=\"https:\/\/userpilot.com\/blog\/customer-feedback-loop\/\">feedback loop<\/a> by acting on customer feedback.<\/p>\n<p>For instance, if customers express confusion about a feature through NPS feedback, trigger <a href=\"https:\/\/userpilot.com\/blog\/contextual-help\/\">contextual help<\/a> within your product to guide them.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/02\/build-contextual-help_508f2b33b2cd207414d9b6588054ba45_800.jpg 1x, https:\/\/images.storychief.com\/account_6827\/build-contextual-help_508f2b33b2cd207414d9b6588054ba45_1600.jpg 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/02\/build-contextual-help_508f2b33b2cd207414d9b6588054ba45_800.jpg 1x, https:\/\/images.storychief.com\/account_6827\/build-contextual-help_508f2b33b2cd207414d9b6588054ba45_1600.jpg 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/02\/build-contextual-help_508f2b33b2cd207414d9b6588054ba45_800.jpg\" alt=\"Contextual tooltips\" \/><\/picture><figcaption>Contextual tooltips.<\/figcaption><\/figure>\n<p>Additionally, use in-<a href=\"https:\/\/userpilot.com\/blog\/in-app-communication\/\">app communication<\/a> to notify users of changes made based on their feedback.<\/p>\n<h3 id=\"rd0j\">Leverage product data analytics to enhance customer experience<\/h3>\n<p>To enhance your NPS, leverage product data analytics to gain insights into <a href=\"https:\/\/userpilot.com\/blog\/customer-behavior-analysis\/\">customer behavior<\/a> and improve their overall experience.<\/p>\n<p>For example, you can combine NPS data with funnel or path analysis to identify points of drop-off and friction in the <a href=\"https:\/\/userpilot.com\/blog\/b2b-saas-customer-journey-map\/\">customer journey<\/a>.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/02\/conversion-path-event-analytics_ba02339a65a64811ed418ef3eebe67ca_800.png 1x, https:\/\/images.storychief.com\/account_6827\/conversion-path-event-analytics_ba02339a65a64811ed418ef3eebe67ca_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/02\/conversion-path-event-analytics_ba02339a65a64811ed418ef3eebe67ca_800.png 1x, https:\/\/images.storychief.com\/account_6827\/conversion-path-event-analytics_ba02339a65a64811ed418ef3eebe67ca_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/02\/conversion-path-event-analytics_ba02339a65a64811ed418ef3eebe67ca_800.png\" alt=\"Path analysis\" \/><\/picture><figcaption>Path analysis.<\/figcaption><\/figure>\n<p>Once you&#8217;ve pinpointed these areas, proactively support customers by sending in-app messages to provide assistance or guidance.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/02\/follow-up-message-to-a-asurvey-in-app-feedback_439ae7b2140784aaa6369b2b435400dc_800.png 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/02\/follow-up-message-to-a-asurvey-in-app-feedback_439ae7b2140784aaa6369b2b435400dc_800.png 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/02\/follow-up-message-to-a-asurvey-in-app-feedback_439ae7b2140784aaa6369b2b435400dc_800.png\" alt=\"in-app messages\" \/><\/picture><figcaption>Build in-app messages with <a href=\"https:\/\/userpilot.com\/userpilot-demo\">Userpilot.<\/a><\/figcaption><\/figure>\n<h3 id=\"a5l90\">Build a resource center to offer instant help<\/h3>\n<p><a href=\"https:\/\/userpilot.com\/blog\/in-app-resource-center\/\">Building a resource center<\/a> is a strategic method to enhance your NPS by providing comprehensive support and assistance<\/p>\n<p>By incorporating various types of materials such as FAQs, tutorials, etc., you can cater to diverse customer support needs and preferences. You can also include a search bar to help customers quickly locate help materials.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/02\/userpilot-resource-center-editor-interaction-design-principles_c372be5bfd8f77546c78f02169ce2cfa_800.png 1x, https:\/\/images.storychief.com\/account_6827\/userpilot-resource-center-editor-interaction-design-principles_c372be5bfd8f77546c78f02169ce2cfa_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/02\/userpilot-resource-center-editor-interaction-design-principles_c372be5bfd8f77546c78f02169ce2cfa_800.png 1x, https:\/\/images.storychief.com\/account_6827\/userpilot-resource-center-editor-interaction-design-principles_c372be5bfd8f77546c78f02169ce2cfa_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/02\/userpilot-resource-center-editor-interaction-design-principles_c372be5bfd8f77546c78f02169ce2cfa_800.png\" \/><\/picture><figcaption>Resource center.<\/figcaption><\/figure>\n<p>In addition, you can consider offering options for feedback submission and building a chatbot to provide instant assistance and guidance to customers when human support is unavailable.<\/p>\n<h2 id=\"1o8e6\">Conclusion<\/h2>\n<p>NPS isn&#8217;t just a number \u2013 it&#8217;s a way to build better <a href=\"https:\/\/userpilot.com\/blog\/customer-relationship-management-examples\/\">customer relationships<\/a>. We hope this article has provided you with valuable insights into how to utilize NPS calculator and tools to enhance customer satisfaction and loyalty.<\/p>\n<p>Interested in automating your NPS calculation? <a href=\"https:\/\/userpilot.com\/userpilot-demo\">Book a demo<\/a> to see how we can help!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Customer feedback metrics like NPS are powerful tools for gauging customer loyalty and satisfaction. But how do you figure that out? That&#8217;s where NPS calculators and tools come in. In this article, we are going to break down NPS calculation methods and the tools that make it easier. You&#8217;ll also find guidance on how to interpret and improve your net promoter score. Let&#8217;s dive in!<\/p>\n","protected":false},"author":71,"featured_media":189569,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"categories":[770],"tags":[],"class_list":["post-189567","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ux-analytics"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>NPS Calculator: Methods and Tools [+ How to Improve NPS]<\/title>\n<meta name=\"description\" content=\"Learn how to calculate NPS using various methods and NPS calculator. Discover actionable strategies to improve your NPS and boost customer loyalty.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/userpilot.com\/blog\/nps-calculator\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"NPS Calculator: Methods and Tools [+ How to Improve NPS]\" \/>\n<meta property=\"og:description\" content=\"Learn how to calculate NPS using various methods and NPS calculator. Discover actionable strategies to improve your NPS and boost customer loyalty.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/userpilot.com\/blog\/nps-calculator\/\" \/>\n<meta property=\"og:site_name\" content=\"Thoughts about Product Adoption, User Onboarding and Good UX | Userpilot Blog\" \/>\n<meta property=\"article:published_time\" content=\"2024-06-03T04:57:07+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-21T23:16:19+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2024\/06\/nps-calculator-methods-and-tools-how-to-improve-nps_e4ab58a2c52d1fa8060219a0af602491_2000.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1876\" \/>\n\t<meta property=\"og:image:height\" content=\"1228\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Abrar Abutouq\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Abrar Abutouq\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/userpilot.com\/blog\/nps-calculator\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/userpilot.com\/blog\/nps-calculator\/\"},\"author\":{\"name\":\"Abrar Abutouq\",\"@id\":\"https:\/\/userpilot.com\/blog\/#\/schema\/person\/de3e3a90716a9ee4b1d8e559d76ecf17\"},\"headline\":\"NPS Calculator: Methods and Tools [+ How to Improve NPS]\",\"datePublished\":\"2024-06-03T04:57:07+00:00\",\"dateModified\":\"2026-02-21T23:16:19+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/userpilot.com\/blog\/nps-calculator\/\"},\"wordCount\":1058,\"commentCount\":0,\"image\":{\"@id\":\"https:\/\/userpilot.com\/blog\/nps-calculator\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2024\/06\/nps-calculator-methods-and-tools-how-to-improve-nps_e4ab58a2c52d1fa8060219a0af602491_2000.png\",\"articleSection\":[\"UX Analytics\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/userpilot.com\/blog\/nps-calculator\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/userpilot.com\/blog\/nps-calculator\/\",\"url\":\"https:\/\/userpilot.com\/blog\/nps-calculator\/\",\"name\":\"NPS Calculator: Methods and Tools [+ How to Improve NPS]\",\"isPartOf\":{\"@id\":\"https:\/\/userpilot.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/userpilot.com\/blog\/nps-calculator\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/userpilot.com\/blog\/nps-calculator\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2024\/06\/nps-calculator-methods-and-tools-how-to-improve-nps_e4ab58a2c52d1fa8060219a0af602491_2000.png\",\"datePublished\":\"2024-06-03T04:57:07+00:00\",\"dateModified\":\"2026-02-21T23:16:19+00:00\",\"author\":{\"@id\":\"https:\/\/userpilot.com\/blog\/#\/schema\/person\/de3e3a90716a9ee4b1d8e559d76ecf17\"},\"description\":\"Learn how to calculate NPS using various methods and NPS calculator. 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