{"id":195312,"date":"2024-06-29T15:22:28","date_gmt":"2024-06-29T15:22:28","guid":{"rendered":"https:\/\/userpilot.com\/blog\/recruitnow-case-study\/"},"modified":"2024-09-24T04:42:42","modified_gmt":"2024-09-24T04:42:42","slug":"recruitnow-case-study","status":"publish","type":"post","link":"https:\/\/userpilot.com\/blog\/recruitnow-case-study\/","title":{"rendered":"How RecruitNow Saved 1,000+ Customer Training Hours With Userpilot"},"content":{"rendered":"<p><a href=\"https:\/\/www.recruitnow.nl\/\" target=\"_blank\" rel=\"noopener noreferrer\">RecruitNow<\/a> is a Dutch Applicant Tracking System (ATS) that helps recruitment agencies manage all stages of the recruitment process.<\/p>\n<p>The company has experienced remarkable growth over the last few years. This brought a whole host of new challenges. The main ones? Onboarding new customers and localizing its support resources for other markets.<\/p>\n<p>To tackle them, RecruitNow turned to Userpilot and reduced face-to-face training time from hundreds of hours a month (and thousands annually) to just <strong>4 hours a month.<\/strong><\/p>\n<p>Bouwe Metz, Senior <a href=\"https:\/\/userpilot.com\/blog\/saas-customer-success-guide\/\">Customer Success Manager<\/a> &amp; Team Lead Change at RecruitNow, shares how Userpilot helped him scale <a href=\"https:\/\/userpilot.com\/solutions\/user-onboarding-software\/\" target=\"_blank\" rel=\"noopener noreferrer\">onboarding <\/a>processes and create standardized training sessions.<\/p>\n<h2 id=\"5i51n\">RecruitNow success story &#8211; quick summary<\/h2>\n<ul>\n<li><strong>Challenge<\/strong>: RecruitNow&#8217;s customer <a href=\"https:\/\/userpilot.com\/blog\/customer-training-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">training <\/a>became inefficient and unsustainable, especially after expanding into Germany and Austria, as they relied on face-to-face training. The company needed a scalable <a href=\"https:\/\/userpilot.com\/blog\/best-onboarding-software-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">onboarding <\/a>solution without increasing its<a href=\"https:\/\/userpilot.com\/blog\/customer-success-roles\/\" target=\"_blank\" rel=\"noopener noreferrer\"> customer success <\/a>team size.<\/li>\n<li><strong>Solution<\/strong>: RecruitNow implemented Userpilot to create in-app <a href=\"https:\/\/userpilot.com\/blog\/onboarding-flow-best-practices\" target=\"_blank\" rel=\"noopener noreferrer\">onboarding flows<\/a> with video tutorials and tooltips, supplemented by a resource center and automated localization. They also used it to conduct onboarding and <a href=\"https:\/\/userpilot.com\/blog\/b2b-customer-satisfaction-surveys\/\" target=\"_blank\" rel=\"noopener noreferrer\">customer satisfaction surveys<\/a>.<\/li>\n<li><strong>Results<\/strong>: The application of Userpilot allowed RecruitNow to reduce face-to-face training time from hundreds of hours a month (and thousands annually) to just <strong>4 hours a month<\/strong>. They were able to support rapid customer growth, ensure training <a href=\"https:\/\/userpilot.com\/blog\/how-to-build-a-consistent-brand-experience-tips\/\" target=\"_blank\" rel=\"noopener noreferrer\">consistency<\/a>, and facilitate first-day <a href=\"https:\/\/userpilot.com\/blog\/user-activation-for-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">user activation<\/a>.<\/li>\n<li>If you\u2019re struggling to offer consistent customer onboarding experiences at scale, Userpilot is the tool for the job. <a href=\"https:\/\/userpilot.com\/userpilot-demo\/\" target=\"_blank\" rel=\"noopener noreferrer\">Book the demo <\/a>to find out how you can use it to drive product growth around the globe.<\/li>\n<\/ul>\n<h2 id=\"1v1dd\"><strong>Challenge: Scaling onboarding for a growing customer base<\/strong><\/h2>\n<p>When RecruitNow had a handful of customers, their onboarding relied on face-to-face <a href=\"https:\/\/userpilot.com\/blog\/customer-training-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">training <\/a>sessions delivered by 2 staff members. The process wasn\u2019t efficient because it consumed lots of resources &#8211; think about the travel and preparation time!<\/p>\n<p>This stopped being feasible when the company merged with a German investor, and its customer base started growing to reach 220+ companies, many of which are based around Germany and Austria.<\/p>\n<p>They needed a more sustainable approach that would enable them to <a href=\"https:\/\/userpilot.com\/blog\/customer-onboarding\/\" target=\"_blank\" rel=\"noopener noreferrer\">onboard <\/a>and support new customers in the new markets without expanding their <a href=\"https:\/\/userpilot.com\/blog\/customer-success-roles\/\" target=\"_blank\" rel=\"noopener noreferrer\">customer success teams<\/a>.<\/p>\n<h2 id=\"6jrvt\"><strong>Solution: Investing in a user adoption tool <\/strong><\/h2>\n<p>To address the new challenges they faced as a rapidly growing company, RecruitNow turned to Userpilot.<\/p>\n<p>To facilitate new customer training, they designed in-app <a href=\"https:\/\/userpilot.com\/blog\/onboarding-flow-best-practices\" target=\"_blank\" rel=\"noopener noreferrer\">onboarding flows<\/a>. They consist of<a href=\"https:\/\/userpilot.com\/blog\/video-tutorials\/\" target=\"_blank\" rel=\"noopener noreferrer\"> video tutorials <\/a>and <a href=\"https:\/\/userpilot.com\/blog\/interactive-walkthroughs-improve-onboarding\/\" target=\"_blank\" rel=\"noopener noreferrer\">walkthroughs<\/a> to help users perform tasks like creating job adverts and matching candidates with job openings.<\/p>\n<p>After completing the onboarding flow, users receive a credential for extra motivation.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/d37oebn0w9ir6a.cloudfront.net\/account_6827\/onboarding-recruitnow_eca801e9e306e27b099ba287bd1d18d8.gif 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/d37oebn0w9ir6a.cloudfront.net\/account_6827\/onboarding-recruitnow_eca801e9e306e27b099ba287bd1d18d8.gif 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/d37oebn0w9ir6a.cloudfront.net\/account_6827\/onboarding-recruitnow_eca801e9e306e27b099ba287bd1d18d8.gif\" alt=\"RecruitNow onboarding flow\" \/><\/picture><figcaption>RecruitNow onboarding flow created in <a href=\"https:\/\/userpilot.com\/userpilot-demo\/\" target=\"_blank\" rel=\"noopener noreferrer\">Userpilot<\/a>.<\/figcaption><\/figure>\n<p>What\u2019s more, RecruitNow provides ongoing support through their <a href=\"https:\/\/userpilot.com\/blog\/in-app-resource-center\/\" target=\"_blank\" rel=\"noopener noreferrer\">resource center <\/a>where users can access various tutorials and <a href=\"https:\/\/userpilot.com\/blog\/video-onboarding-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">videos<\/a>.<\/p>\n<p>These resources are continually updated to accommodate their expanding user base in different regions. Userpilot\u2019s automatic <a href=\"https:\/\/userpilot.com\/blog\/saas-localization\/\" target=\"_blank\" rel=\"noopener noreferrer\">localization <\/a>feature plays an important role in the process.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/images.storychief.com\/account_6827\/resource-center-recruitnow_eca3a96bfbc69fc408d9467a44065201_800.png 1x, https:\/\/images.storychief.com\/account_6827\/resource-center-recruitnow_eca3a96bfbc69fc408d9467a44065201_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/images.storychief.com\/account_6827\/resource-center-recruitnow_eca3a96bfbc69fc408d9467a44065201_800.png 1x, https:\/\/images.storychief.com\/account_6827\/resource-center-recruitnow_eca3a96bfbc69fc408d9467a44065201_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/images.storychief.com\/account_6827\/resource-center-recruitnow_eca3a96bfbc69fc408d9467a44065201_800.png\" alt=\"RecruitNow resource center\" \/><\/picture><figcaption>RecruitNow resource center created in <a href=\"https:\/\/userpilot.com\/userpilot-demo\/\" target=\"_blank\" rel=\"noopener noreferrer\">Userpilot<\/a>.<\/figcaption><\/figure>\n<p>At the end of the <a href=\"https:\/\/userpilot.com\/blog\/saas-onboarding-process-guide\/\" target=\"_blank\" rel=\"noopener noreferrer\">onboarding process<\/a>, RecruitNow asks users to complete a simple <a href=\"https:\/\/userpilot.com\/blog\/onboarding-survey-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">survey <\/a>to rate their training experience. This feedback helps assess the effectiveness of their <a href=\"https:\/\/userpilot.com\/blog\/onboarding-user-flow-examples\/\" target=\"_blank\" rel=\"noopener noreferrer\">onboarding flow<\/a> and make necessary <a href=\"https:\/\/userpilot.com\/blog\/customer-experience-improvement\/\" target=\"_blank\" rel=\"noopener noreferrer\">improvements<\/a>. They also analyze the performance of their onboarding process by monitoring a BI dashboard.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/images.storychief.com\/account_6827\/survey-recruitnow_f3316a5cb9716c1a4b25cd83de23d8fa_800.png 1x, https:\/\/images.storychief.com\/account_6827\/survey-recruitnow_f3316a5cb9716c1a4b25cd83de23d8fa_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/images.storychief.com\/account_6827\/survey-recruitnow_f3316a5cb9716c1a4b25cd83de23d8fa_800.png 1x, https:\/\/images.storychief.com\/account_6827\/survey-recruitnow_f3316a5cb9716c1a4b25cd83de23d8fa_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/images.storychief.com\/account_6827\/survey-recruitnow_f3316a5cb9716c1a4b25cd83de23d8fa_800.png\" alt=\"RecruitNow onboarding survey \" \/><\/picture><figcaption>RecruitNow onboarding survey created in <a href=\"https:\/\/userpilot.com\/userpilot-demo\/\" target=\"_blank\" rel=\"noopener noreferrer\">Userpilot<\/a>.<\/figcaption><\/figure>\n<p>In addition to the onboarding surveys, RecruitNow uses Userpilot in-app surveys to collect<a href=\"https:\/\/userpilot.com\/blog\/improve-csat\/\" target=\"_blank\" rel=\"noopener noreferrer\"> user satisfaction data (CSAT)<\/a>. The surveys take place every 6 months and allow them to identify opportunities to <a href=\"https:\/\/userpilot.com\/blog\/product-improvement-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">improve the product<\/a>.<\/p>\n<blockquote><p>And then we have user satisfaction surveys as well&#8230; They come every six months and ask them what they think about the system and where we could improve.<br \/>\n<em>&#8211; Bouwe Metz, Senior Customer Success Manager &amp; Team Lead Change <\/em><\/p><\/blockquote>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/d37oebn0w9ir6a.cloudfront.net\/account_6827\/csat-recruitnow_ac9780845e2ac12f463d6b3393ad264c.gif 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/d37oebn0w9ir6a.cloudfront.net\/account_6827\/csat-recruitnow_ac9780845e2ac12f463d6b3393ad264c.gif 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/d37oebn0w9ir6a.cloudfront.net\/account_6827\/csat-recruitnow_ac9780845e2ac12f463d6b3393ad264c.gif\" alt=\"RecruitNow CSAT survey \" \/><\/picture><figcaption>RecruitNow CSAT survey created in <a href=\"https:\/\/userpilot.com\/userpilot-demo\/\" target=\"_blank\" rel=\"noopener noreferrer\">Userpilot<\/a>.<\/figcaption><\/figure>\n<h2 id=\"7cflo\">Results: 1,000+ hours saved in customer training<\/h2>\n<p>Despite implementing Userpilot flows, RecruitNow hasn\u2019t resigned from live training sessions. It still offers 2-hour training events every 2 weeks. This gives users the chance to follow up on any questions they may have after completing their onboarding.<\/p>\n<p>But that\u2019s only 4 hours a month. Not hundreds monthly (and thousands yearly) that would\u2019ve been necessary to <a href=\"https:\/\/userpilot.com\/blog\/best-user-onboarding-experience\/\" target=\"_blank\" rel=\"noopener noreferrer\">onboard new customers <\/a>the old way.<\/p>\n<blockquote><p>We really scaled down the training&#8230; We do live training two times a month, for 2 hours. So down to 4 hours. And before, we had two colleagues doing like I don&#8217;t know how many trainings a day.<br \/>\n<em>&#8211; Bouwe Metz, Senior Customer Success Manager &amp; Team Lead Change <\/em><\/p><\/blockquote>\n<p>This supported their quick customer base growth without increasing their support staff numbers and facilitated their <a href=\"https:\/\/userpilot.com\/blog\/growth-marketing-framework\/\" target=\"_blank\" rel=\"noopener noreferrer\">expansion <\/a>into other European markets.<\/p>\n<p>Moreover, the training is more consistent and lots of users complete it on the first day and start using the product immediately. By constantly fine-tuning their approach, RecruitNow has achieved a very high customer satisfaction score within a few weeks.<\/p>\n<blockquote><p>We never had such a high rate of trained people getting live on the first day.<br \/>\n<em>&#8211; Bouwe Metz, Senior Customer Success Manager &amp; Team Lead Change <\/em><\/p><\/blockquote>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/images.storychief.com\/account_6827\/survey-analytics-recruitnow_d3fea656a272c246040ae3b7d6c1484f_800.png 1x, https:\/\/images.storychief.com\/account_6827\/survey-analytics-recruitnow_d3fea656a272c246040ae3b7d6c1484f_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/images.storychief.com\/account_6827\/survey-analytics-recruitnow_d3fea656a272c246040ae3b7d6c1484f_800.png 1x, https:\/\/images.storychief.com\/account_6827\/survey-analytics-recruitnow_d3fea656a272c246040ae3b7d6c1484f_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/images.storychief.com\/account_6827\/survey-analytics-recruitnow_d3fea656a272c246040ae3b7d6c1484f_800.png\" alt=\"RecruitNow survey results analytics\" \/><\/picture><figcaption>RecruitNow <a href=\"https:\/\/userpilot.com\/blog\/survey-analytics\/\">survey results analytics<\/a>.<\/figcaption><\/figure>\n<h2 id=\"q5k1\">Master in-app customer training with Userpilot<\/h2>\n<p>Let\u2019s wrap up by looking at the key <a href=\"https:\/\/userpilot.com\/blog\/userpilot-features\/\">Userpilot features that<\/a> helped RecruitNow scale its customer onboarding.<\/p>\n<ul>\n<li><strong>Create <a href=\"https:\/\/userpilot.com\/blog\/no-code-onboarding\/\">no-code onboarding flows<\/a><\/strong>: Creating <a href=\"https:\/\/userpilot.com\/blog\/in-app-onboarding\/\">in-app onboarding flows<\/a> in Useprilot <a href=\"https:\/\/userpilot.com\/blog\/no-code-onboarding\/\" target=\"_blank\" rel=\"noopener noreferrer\">doesn\u2019t require any coding<\/a>. You simply pick one of the <a href=\"https:\/\/userpilot.com\/blog\/onboarding-ux-patterns\/\" target=\"_blank\" rel=\"noopener noreferrer\">UI pattern <\/a>templates from the library, customize it in the WYSIWYG editor, and create sequences.<\/li>\n<\/ul>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/images.storychief.com\/account_6827\/onboarding-builder-recruitnow_b26de89a697b79d7c65202dd7626a745_800.png 1x, https:\/\/images.storychief.com\/account_6827\/onboarding-builder-recruitnow_b26de89a697b79d7c65202dd7626a745_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/images.storychief.com\/account_6827\/onboarding-builder-recruitnow_b26de89a697b79d7c65202dd7626a745_800.png 1x, https:\/\/images.storychief.com\/account_6827\/onboarding-builder-recruitnow_b26de89a697b79d7c65202dd7626a745_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/images.storychief.com\/account_6827\/onboarding-builder-recruitnow_b26de89a697b79d7c65202dd7626a745_800.png\" alt=\"Onboarding flow builder in Userpilot\" \/><\/picture><figcaption>Onboarding flow builder in <a href=\"https:\/\/userpilot.com\/userpilot-demo\/\" target=\"_blank\" rel=\"noopener noreferrer\">Userpilot<\/a>.<\/figcaption><\/figure>\n<ul>\n<li><strong>Localize in-app experiences for global segments<\/strong>: Userpilot offers a <a href=\"https:\/\/userpilot.com\/blog\/content-localization\/\" target=\"_blank\" rel=\"noopener noreferrer\">localization <\/a>feature so you can automatically translate your in-app flows, <a href=\"https:\/\/userpilot.com\/blog\/survey-translation\/\" target=\"_blank\" rel=\"noopener noreferrer\">surveys<\/a>, and support resources into more than 130 languages.<\/li>\n<\/ul>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/images.storychief.com\/account_6827\/localization-recruitnow_e00ed5c172ec1d405f42cf44c862c713_800.png 1x, https:\/\/images.storychief.com\/account_6827\/localization-recruitnow_e00ed5c172ec1d405f42cf44c862c713_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/images.storychief.com\/account_6827\/localization-recruitnow_e00ed5c172ec1d405f42cf44c862c713_800.png 1x, https:\/\/images.storychief.com\/account_6827\/localization-recruitnow_e00ed5c172ec1d405f42cf44c862c713_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/images.storychief.com\/account_6827\/localization-recruitnow_e00ed5c172ec1d405f42cf44c862c713_800.png\" alt=\"Userpilot localization in action\" \/><\/picture><figcaption><a href=\"https:\/\/userpilot.com\/userpilot-demo\/\" target=\"_blank\" rel=\"noopener noreferrer\">Userpilot<\/a> localization in action.<\/figcaption><\/figure>\n<ul>\n<li><strong>Collect customer feedback with in-app surveys<\/strong>: Just like with in-app patterns, creating surveys in Userpilot doesn\u2019t require coding. There\u2019s a <a href=\"https:\/\/userpilot.com\/blog\/customer-onboarding-feedback-survey-template\/\" target=\"_blank\" rel=\"noopener noreferrer\">template <\/a>library with all the industry standard surveys like <a href=\"https:\/\/userpilot.com\/blog\/nps-vs-csat\/\" target=\"_blank\" rel=\"noopener noreferrer\">CSAT, NPS<\/a>, and <a href=\"https:\/\/userpilot.com\/blog\/pmf-survey\/\" target=\"_blank\" rel=\"noopener noreferrer\">PMF<\/a>.<\/li>\n<\/ul>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/d37oebn0w9ir6a.cloudfront.net\/account_6827\/survey-templates-all-recruitnow_6bcac702651495c5a453c69358365696.gif 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/d37oebn0w9ir6a.cloudfront.net\/account_6827\/survey-templates-all-recruitnow_6bcac702651495c5a453c69358365696.gif 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/d37oebn0w9ir6a.cloudfront.net\/account_6827\/survey-templates-all-recruitnow_6bcac702651495c5a453c69358365696.gif\" alt=\"Userpilot survey template library\" \/><\/picture><figcaption><a href=\"https:\/\/userpilot.com\/userpilot-demo\/\" target=\"_blank\" rel=\"noopener noreferrer\">Userpilot<\/a> survey template library.<\/figcaption><\/figure>\n<ul>\n<li><strong>Provide on-demand customer support with a resource center<\/strong>: The<a href=\"https:\/\/userpilot.com\/blog\/resource-center-editor-userpilot\/\" target=\"_blank\" rel=\"noopener noreferrer\"> resource center builder <\/a>is equally intuitive to use. You can leverage it for <a href=\"https:\/\/userpilot.com\/blog\/self-service-support-saas\/\">self-service support to<\/a> further <a href=\"https:\/\/userpilot.com\/blog\/reduce-customer-support-load\/\" target=\"_blank\" rel=\"noopener noreferrer\">reduce the workload <\/a>of your customer success managers.<\/li>\n<\/ul>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/images.storychief.com\/account_6827\/userpilot-resource-center-editor-recruitnow_6e2c3bccfc5e81eb1eda14a552389373_800.png 1x, https:\/\/images.storychief.com\/account_6827\/userpilot-resource-center-editor-recruitnow_6e2c3bccfc5e81eb1eda14a552389373_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/images.storychief.com\/account_6827\/userpilot-resource-center-editor-recruitnow_6e2c3bccfc5e81eb1eda14a552389373_800.png 1x, https:\/\/images.storychief.com\/account_6827\/userpilot-resource-center-editor-recruitnow_6e2c3bccfc5e81eb1eda14a552389373_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/images.storychief.com\/account_6827\/userpilot-resource-center-editor-recruitnow_6e2c3bccfc5e81eb1eda14a552389373_800.png\" alt=\"Userpilot resource center builder\" \/><\/picture><figcaption><a href=\"https:\/\/userpilot.com\/userpilot-demo\/\" target=\"_blank\" rel=\"noopener noreferrer\">Userpilot<\/a> resource center builder.<\/figcaption><\/figure>\n<h2 id=\"af9ol\">Conclusion<\/h2>\n<p>By implementing Userpilot, RecruitNow was able to automate its <a href=\"https:\/\/userpilot.com\/blog\/customer-onboarding-process\/\">customer onboarding process<\/a>. This reduced the number of live training sessions their CS managers had to deliver, increased training completion rates, and boosted first-day user activation.<\/p>\n<p>Without Userpilot, RecruitNow wouldn\u2019t have been able to support the growing number of customers across multiple countries.<\/p>\n<p>If you\u2019d like to see how Userpilot can help you streamline your customer training and onboarding, <a href=\"https:\/\/userpilot.com\/userpilot-demo\/\" target=\"_blank\" rel=\"noopener noreferrer\">book the demo!<\/a><\/p>\n<div class=\"container-banner-userpilot\" style=\"border: 1px solid #dadada; border-radius: 5px;\">\n<div class=\"wrapper-banner-userpilot\">\n<div>\n<p><img decoding=\"async\" class=\"fav-icon-banner-userpilot\" src=\"https:\/\/userpilot-website-assets.s3.us-west-2.amazonaws.com\/wp-content\/uploads\/2023\/11\/06101950\/usp-fav-dark.png\" \/><\/p>\n<h3>Try Userpilot and Take Your Customer Onboarding to the Next Level<\/h3>\n<div class=\"banner-userpilot-button-icon\">\n<p><a class=\"banner-userpilot-button\" href=\"https:\/\/userpilot.com\/userpilot-demo\" target=\"_blank\" rel=\"noopener\">Get a Demo<\/a><\/p>\n<ul>\n<li>14 Day Trial<\/li>\n<li>No Credit Card Required<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<div class=\"image-banner-userpilot\"><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2024\/01\/userpilot-features-preview.png\" alt=\"\" \/><\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>RecruitNow is a Dutch Applicant Tracking System (ATS) that helps recruitment agencies manage all stages of the recruitment process. The company has experienced remarkable growth over the last few years. This brought a whole host of new challenges. The main ones? Onboarding new customers and localizing its support resources for other markets. To tackle them, RecruitNow turned to Userpilot.<\/p>\n","protected":false},"author":56,"featured_media":195314,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"categories":[107],"tags":[306,363,4992,49,1673,895],"class_list":["post-195312","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies","tag-customer-onboarding","tag-customer-success","tag-in-app-resource-centers","tag-onboarding-experience","tag-onboarding-processes","tag-resource-center"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How RecruitNow Saved 1,000+ Customer Training Hours With Userpilot<\/title>\n<meta name=\"description\" content=\"Read this case study to learn how Userpilot helped 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