{"id":195312,"date":"2024-06-29T15:22:28","date_gmt":"2024-06-29T15:22:28","guid":{"rendered":"https:\/\/userpilot.com\/blog\/recruitnow-case-study\/"},"modified":"2024-09-24T04:42:42","modified_gmt":"2024-09-24T04:42:42","slug":"recruitnow-case-study","status":"publish","type":"post","link":"https:\/\/userpilot.com\/blog\/recruitnow-case-study\/","title":{"rendered":"How RecruitNow Saved 1,000+ Customer Training Hours With Userpilot"},"content":{"rendered":"<p><a href=\"https:\/\/www.recruitnow.nl\/\" target=\"_blank\" rel=\"noopener noreferrer\">RecruitNow<\/a> is a Dutch Applicant Tracking System (ATS) that helps recruitment agencies manage all stages of the recruitment process.<\/p>\n<p>The company has experienced remarkable growth over the last few years. This brought a whole host of new challenges. The main ones? Onboarding new customers and localizing its support resources for other markets.<\/p>\n<p>To tackle them, RecruitNow turned to Userpilot and reduced face-to-face training time from hundreds of hours a month (and thousands annually) to just <strong>4 hours a month.<\/strong><\/p>\n<p>Bouwe Metz, Senior Customer Success Manager &amp; Team Lead Change at RecruitNow, shares how Userpilot helped him scale <a href=\"https:\/\/userpilot.com\/solutions\/user-onboarding-software\/\" target=\"_blank\" rel=\"noopener noreferrer\">onboarding <\/a>processes and create standardized training sessions.<\/p>\n<h2 id=\"5i51n\">RecruitNow success story &#8211; quick summary<\/h2>\n<ul>\n<li><strong>Challenge<\/strong>: RecruitNow&#8217;s customer <a href=\"https:\/\/userpilot.com\/blog\/customer-training-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">training <\/a>became inefficient and unsustainable, especially after expanding into Germany and Austria, as they relied on face-to-face training. The company needed a scalable <a href=\"https:\/\/userpilot.com\/blog\/best-onboarding-software-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">onboarding <\/a>solution without increasing its<a href=\"https:\/\/userpilot.com\/blog\/customer-success-roles\/\" target=\"_blank\" rel=\"noopener noreferrer\"> customer success <\/a>team size.<\/li>\n<li><strong>Solution<\/strong>: RecruitNow implemented Userpilot to create in-app <a href=\"https:\/\/userpilot.com\/blog\/onboarding-flow-best-practices\" target=\"_blank\" rel=\"noopener noreferrer\">onboarding flows<\/a> with video tutorials and tooltips, supplemented by a resource center and automated localization. They also used it to conduct onboarding and <a href=\"https:\/\/userpilot.com\/blog\/b2b-customer-satisfaction-surveys\/\" target=\"_blank\" rel=\"noopener noreferrer\">customer satisfaction surveys<\/a>.<\/li>\n<li><strong>Results<\/strong>: The application of Userpilot allowed RecruitNow to reduce face-to-face training time from hundreds of hours a month (and thousands annually) to just <strong>4 hours a month<\/strong>. They were able to support rapid customer growth, ensure training <a href=\"https:\/\/userpilot.com\/blog\/how-to-build-a-consistent-brand-experience-tips\/\" target=\"_blank\" rel=\"noopener noreferrer\">consistency<\/a>, and facilitate first-day <a href=\"https:\/\/userpilot.com\/blog\/user-activation-for-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">user activation<\/a>.<\/li>\n<li>If you\u2019re struggling to offer consistent customer onboarding experiences at scale, Userpilot is the tool for the job. <a href=\"https:\/\/userpilot.com\/userpilot-demo\/\" target=\"_blank\" rel=\"noopener noreferrer\">Book the demo <\/a>to find out how you can use it to drive product growth around the globe.<\/li>\n<\/ul>\n<h2 id=\"1v1dd\"><strong>Challenge: Scaling onboarding for a growing customer base<\/strong><\/h2>\n<p>When RecruitNow had a handful of customers, their onboarding relied on face-to-face <a href=\"https:\/\/userpilot.com\/blog\/customer-training-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">training <\/a>sessions delivered by 2 staff members. The process wasn\u2019t efficient because it consumed lots of resources &#8211; think about the travel and preparation time!<\/p>\n<p>This stopped being feasible when the company merged with a German investor, and its customer base started growing to reach 220+ companies, many of which are based around Germany and Austria.<\/p>\n<p>They needed a more sustainable approach that would enable them to <a href=\"https:\/\/userpilot.com\/blog\/customer-onboarding\/\" target=\"_blank\" rel=\"noopener noreferrer\">onboard <\/a>and support new customers in the new markets without expanding their <a href=\"https:\/\/userpilot.com\/blog\/customer-success-roles\/\" target=\"_blank\" rel=\"noopener noreferrer\">customer success teams<\/a>.<\/p>\n<h2 id=\"6jrvt\"><strong>Solution: Investing in a user adoption tool <\/strong><\/h2>\n<p>To address the new challenges they faced as a rapidly growing company, RecruitNow turned to Userpilot.<\/p>\n<p>To facilitate new customer training, they designed in-app <a href=\"https:\/\/userpilot.com\/blog\/onboarding-flow-best-practices\" target=\"_blank\" rel=\"noopener noreferrer\">onboarding flows<\/a>. They consist of<a href=\"https:\/\/userpilot.com\/blog\/video-tutorials\/\" target=\"_blank\" rel=\"noopener noreferrer\"> video tutorials <\/a>and <a href=\"https:\/\/userpilot.com\/blog\/interactive-walkthroughs-improve-onboarding\/\" target=\"_blank\" rel=\"noopener noreferrer\">walkthroughs<\/a> to help users perform tasks like creating job adverts and matching candidates with job openings.<\/p>\n<p>After completing the onboarding flow, users receive a credential for extra motivation.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/d37oebn0w9ir6a.cloudfront.net\/account_6827\/onboarding-recruitnow_eca801e9e306e27b099ba287bd1d18d8.gif 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/d37oebn0w9ir6a.cloudfront.net\/account_6827\/onboarding-recruitnow_eca801e9e306e27b099ba287bd1d18d8.gif 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/d37oebn0w9ir6a.cloudfront.net\/account_6827\/onboarding-recruitnow_eca801e9e306e27b099ba287bd1d18d8.gif\" alt=\"RecruitNow onboarding flow\" \/><\/picture><figcaption>RecruitNow onboarding flow created in <a href=\"https:\/\/userpilot.com\/userpilot-demo\/\" target=\"_blank\" rel=\"noopener noreferrer\">Userpilot<\/a>.<\/figcaption><\/figure>\n<p>What\u2019s more, RecruitNow provides ongoing support through their <a href=\"https:\/\/userpilot.com\/blog\/in-app-resource-center\/\" target=\"_blank\" rel=\"noopener noreferrer\">resource center <\/a>where users can access various tutorials and <a href=\"https:\/\/userpilot.com\/blog\/video-onboarding-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">videos<\/a>.<\/p>\n<p>These resources are continually updated to accommodate their expanding user base in different regions. Userpilot\u2019s automatic <a href=\"https:\/\/userpilot.com\/blog\/saas-localization\/\" target=\"_blank\" rel=\"noopener noreferrer\">localization <\/a>feature plays an important role in the process.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/images.storychief.com\/account_6827\/resource-center-recruitnow_eca3a96bfbc69fc408d9467a44065201_800.png 1x, https:\/\/images.storychief.com\/account_6827\/resource-center-recruitnow_eca3a96bfbc69fc408d9467a44065201_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/images.storychief.com\/account_6827\/resource-center-recruitnow_eca3a96bfbc69fc408d9467a44065201_800.png 1x, https:\/\/images.storychief.com\/account_6827\/resource-center-recruitnow_eca3a96bfbc69fc408d9467a44065201_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/images.storychief.com\/account_6827\/resource-center-recruitnow_eca3a96bfbc69fc408d9467a44065201_800.png\" alt=\"RecruitNow resource center\" \/><\/picture><figcaption>RecruitNow resource center created in <a href=\"https:\/\/userpilot.com\/userpilot-demo\/\" target=\"_blank\" rel=\"noopener noreferrer\">Userpilot<\/a>.<\/figcaption><\/figure>\n<p>At the end of the <a href=\"https:\/\/userpilot.com\/blog\/saas-onboarding-process-guide\/\" target=\"_blank\" rel=\"noopener noreferrer\">onboarding process<\/a>, RecruitNow asks users to complete a simple <a href=\"https:\/\/userpilot.com\/blog\/onboarding-survey-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">survey <\/a>to rate their training experience. This feedback helps assess the effectiveness of their <a href=\"https:\/\/userpilot.com\/blog\/onboarding-user-flow-examples\/\" target=\"_blank\" rel=\"noopener noreferrer\">onboarding flow<\/a> and make necessary <a href=\"https:\/\/userpilot.com\/blog\/customer-experience-improvement\/\" target=\"_blank\" rel=\"noopener noreferrer\">improvements<\/a>. They also analyze the performance of their onboarding process by monitoring a BI dashboard.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/images.storychief.com\/account_6827\/survey-recruitnow_f3316a5cb9716c1a4b25cd83de23d8fa_800.png 1x, https:\/\/images.storychief.com\/account_6827\/survey-recruitnow_f3316a5cb9716c1a4b25cd83de23d8fa_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/images.storychief.com\/account_6827\/survey-recruitnow_f3316a5cb9716c1a4b25cd83de23d8fa_800.png 1x, https:\/\/images.storychief.com\/account_6827\/survey-recruitnow_f3316a5cb9716c1a4b25cd83de23d8fa_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/images.storychief.com\/account_6827\/survey-recruitnow_f3316a5cb9716c1a4b25cd83de23d8fa_800.png\" alt=\"RecruitNow onboarding survey \" \/><\/picture><figcaption>RecruitNow onboarding survey created in <a href=\"https:\/\/userpilot.com\/userpilot-demo\/\" target=\"_blank\" rel=\"noopener noreferrer\">Userpilot<\/a>.<\/figcaption><\/figure>\n<p>In addition to the onboarding surveys, RecruitNow uses Userpilot in-app surveys to collect<a href=\"https:\/\/userpilot.com\/blog\/improve-csat\/\" target=\"_blank\" rel=\"noopener noreferrer\"> user satisfaction data (CSAT)<\/a>. The surveys take place every 6 months and allow them to identify opportunities to <a href=\"https:\/\/userpilot.com\/blog\/product-improvement-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">improve the product<\/a>.<\/p>\n<blockquote><p>And then we have user satisfaction surveys as well&#8230; They come every six months and ask them what they think about the system and where we could improve.<br \/>\n<em>&#8211; Bouwe Metz, Senior Customer Success Manager &amp; Team Lead Change <\/em><\/p><\/blockquote>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/d37oebn0w9ir6a.cloudfront.net\/account_6827\/csat-recruitnow_ac9780845e2ac12f463d6b3393ad264c.gif 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/d37oebn0w9ir6a.cloudfront.net\/account_6827\/csat-recruitnow_ac9780845e2ac12f463d6b3393ad264c.gif 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/d37oebn0w9ir6a.cloudfront.net\/account_6827\/csat-recruitnow_ac9780845e2ac12f463d6b3393ad264c.gif\" alt=\"RecruitNow CSAT survey \" \/><\/picture><figcaption>RecruitNow CSAT survey created in <a href=\"https:\/\/userpilot.com\/userpilot-demo\/\" target=\"_blank\" rel=\"noopener noreferrer\">Userpilot<\/a>.<\/figcaption><\/figure>\n<h2 id=\"7cflo\">Results: 1,000+ hours saved in customer training<\/h2>\n<p>Despite implementing Userpilot flows, RecruitNow hasn\u2019t resigned from live training sessions. It still offers 2-hour training events every 2 weeks. This gives users the chance to follow up on any questions they may have after completing their onboarding.<\/p>\n<p>But that\u2019s only 4 hours a month. Not hundreds monthly (and thousands yearly) that would\u2019ve been necessary to <a href=\"https:\/\/userpilot.com\/blog\/best-user-onboarding-experience\/\" target=\"_blank\" rel=\"noopener noreferrer\">onboard new customers <\/a>the old way.<\/p>\n<blockquote><p>We really scaled down the training&#8230; We do live training two times a month, for 2 hours. So down to 4 hours. And before, we had two colleagues doing like I don&#8217;t know how many trainings a day.<br \/>\n<em>&#8211; Bouwe Metz, Senior Customer Success Manager &amp; Team Lead Change <\/em><\/p><\/blockquote>\n<p>This supported their quick customer base growth without increasing their support staff numbers and facilitated their <a href=\"https:\/\/userpilot.com\/blog\/growth-marketing-framework\/\" target=\"_blank\" rel=\"noopener noreferrer\">expansion <\/a>into other European markets.<\/p>\n<p>Moreover, the training is more consistent and lots of users complete it on the first day and start using the product immediately. By constantly fine-tuning their approach, RecruitNow has achieved a very high customer satisfaction score within a few weeks.<\/p>\n<blockquote><p>We never had such a high rate of trained people getting live on the first day.<br \/>\n<em>&#8211; Bouwe Metz, Senior Customer Success Manager &amp; Team Lead Change <\/em><\/p><\/blockquote>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/images.storychief.com\/account_6827\/survey-analytics-recruitnow_d3fea656a272c246040ae3b7d6c1484f_800.png 1x, https:\/\/images.storychief.com\/account_6827\/survey-analytics-recruitnow_d3fea656a272c246040ae3b7d6c1484f_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/images.storychief.com\/account_6827\/survey-analytics-recruitnow_d3fea656a272c246040ae3b7d6c1484f_800.png 1x, https:\/\/images.storychief.com\/account_6827\/survey-analytics-recruitnow_d3fea656a272c246040ae3b7d6c1484f_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/images.storychief.com\/account_6827\/survey-analytics-recruitnow_d3fea656a272c246040ae3b7d6c1484f_800.png\" alt=\"RecruitNow survey results analytics\" \/><\/picture><figcaption>RecruitNow <a href=\"https:\/\/userpilot.com\/blog\/survey-analytics\/\">survey results analytics<\/a>.<\/figcaption><\/figure>\n<h2 id=\"q5k1\">Master in-app customer training with Userpilot<\/h2>\n<p>Let\u2019s wrap up by looking at the key Userpilot features that helped RecruitNow scale its customer onboarding.<\/p>\n<ul>\n<li><strong>Create no-code onboarding flows<\/strong>: Creating <a href=\"https:\/\/userpilot.com\/blog\/in-app-onboarding\/\">in-app onboarding flows<\/a> in Useprilot <a href=\"https:\/\/userpilot.com\/blog\/no-code-onboarding\/\" target=\"_blank\" rel=\"noopener noreferrer\">doesn\u2019t require any coding<\/a>. You simply pick one of the <a href=\"https:\/\/userpilot.com\/blog\/onboarding-ux-patterns\/\" target=\"_blank\" rel=\"noopener noreferrer\">UI pattern <\/a>templates from the library, customize it in the WYSIWYG editor, and create sequences.<\/li>\n<\/ul>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/images.storychief.com\/account_6827\/onboarding-builder-recruitnow_b26de89a697b79d7c65202dd7626a745_800.png 1x, https:\/\/images.storychief.com\/account_6827\/onboarding-builder-recruitnow_b26de89a697b79d7c65202dd7626a745_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/images.storychief.com\/account_6827\/onboarding-builder-recruitnow_b26de89a697b79d7c65202dd7626a745_800.png 1x, https:\/\/images.storychief.com\/account_6827\/onboarding-builder-recruitnow_b26de89a697b79d7c65202dd7626a745_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/images.storychief.com\/account_6827\/onboarding-builder-recruitnow_b26de89a697b79d7c65202dd7626a745_800.png\" alt=\"Onboarding flow builder in Userpilot\" \/><\/picture><figcaption>Onboarding flow builder in <a href=\"https:\/\/userpilot.com\/userpilot-demo\/\" target=\"_blank\" rel=\"noopener noreferrer\">Userpilot<\/a>.<\/figcaption><\/figure>\n<ul>\n<li><strong>Localize in-app experiences for global segments<\/strong>: Userpilot offers a <a href=\"https:\/\/userpilot.com\/blog\/content-localization\/\" target=\"_blank\" rel=\"noopener noreferrer\">localization <\/a>feature so you can automatically translate your in-app flows, <a href=\"https:\/\/userpilot.com\/blog\/survey-translation\/\" target=\"_blank\" rel=\"noopener noreferrer\">surveys<\/a>, and support resources into more than 130 languages.<\/li>\n<\/ul>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/images.storychief.com\/account_6827\/localization-recruitnow_e00ed5c172ec1d405f42cf44c862c713_800.png 1x, https:\/\/images.storychief.com\/account_6827\/localization-recruitnow_e00ed5c172ec1d405f42cf44c862c713_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/images.storychief.com\/account_6827\/localization-recruitnow_e00ed5c172ec1d405f42cf44c862c713_800.png 1x, https:\/\/images.storychief.com\/account_6827\/localization-recruitnow_e00ed5c172ec1d405f42cf44c862c713_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/images.storychief.com\/account_6827\/localization-recruitnow_e00ed5c172ec1d405f42cf44c862c713_800.png\" alt=\"Userpilot localization in action\" \/><\/picture><figcaption><a href=\"https:\/\/userpilot.com\/userpilot-demo\/\" target=\"_blank\" rel=\"noopener noreferrer\">Userpilot<\/a> localization in action.<\/figcaption><\/figure>\n<ul>\n<li><strong>Collect customer feedback with in-app surveys<\/strong>: Just like with in-app patterns, creating surveys in Userpilot doesn\u2019t require coding. There\u2019s a <a href=\"https:\/\/userpilot.com\/blog\/customer-onboarding-feedback-survey-template\/\" target=\"_blank\" rel=\"noopener noreferrer\">template <\/a>library with all the industry standard surveys like <a href=\"https:\/\/userpilot.com\/blog\/nps-vs-csat\/\" target=\"_blank\" rel=\"noopener noreferrer\">CSAT, NPS<\/a>, and <a href=\"https:\/\/userpilot.com\/blog\/pmf-survey\/\" target=\"_blank\" rel=\"noopener noreferrer\">PMF<\/a>.<\/li>\n<\/ul>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/d37oebn0w9ir6a.cloudfront.net\/account_6827\/survey-templates-all-recruitnow_6bcac702651495c5a453c69358365696.gif 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/d37oebn0w9ir6a.cloudfront.net\/account_6827\/survey-templates-all-recruitnow_6bcac702651495c5a453c69358365696.gif 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/d37oebn0w9ir6a.cloudfront.net\/account_6827\/survey-templates-all-recruitnow_6bcac702651495c5a453c69358365696.gif\" alt=\"Userpilot survey template library\" \/><\/picture><figcaption><a href=\"https:\/\/userpilot.com\/userpilot-demo\/\" target=\"_blank\" rel=\"noopener noreferrer\">Userpilot<\/a> survey template library.<\/figcaption><\/figure>\n<ul>\n<li><strong>Provide on-demand customer support with a resource center<\/strong>: The<a href=\"https:\/\/userpilot.com\/blog\/resource-center-editor-userpilot\/\" target=\"_blank\" rel=\"noopener noreferrer\"> resource center builder <\/a>is equally intuitive to use. You can leverage it for self-service support to further <a href=\"https:\/\/userpilot.com\/blog\/reduce-customer-support-load\/\" target=\"_blank\" rel=\"noopener noreferrer\">reduce the workload <\/a>of your customer success managers.<\/li>\n<\/ul>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/images.storychief.com\/account_6827\/userpilot-resource-center-editor-recruitnow_6e2c3bccfc5e81eb1eda14a552389373_800.png 1x, https:\/\/images.storychief.com\/account_6827\/userpilot-resource-center-editor-recruitnow_6e2c3bccfc5e81eb1eda14a552389373_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/images.storychief.com\/account_6827\/userpilot-resource-center-editor-recruitnow_6e2c3bccfc5e81eb1eda14a552389373_800.png 1x, https:\/\/images.storychief.com\/account_6827\/userpilot-resource-center-editor-recruitnow_6e2c3bccfc5e81eb1eda14a552389373_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/images.storychief.com\/account_6827\/userpilot-resource-center-editor-recruitnow_6e2c3bccfc5e81eb1eda14a552389373_800.png\" alt=\"Userpilot resource center builder\" \/><\/picture><figcaption><a href=\"https:\/\/userpilot.com\/userpilot-demo\/\" target=\"_blank\" rel=\"noopener noreferrer\">Userpilot<\/a> resource center builder.<\/figcaption><\/figure>\n<h2 id=\"af9ol\">Conclusion<\/h2>\n<p>By implementing Userpilot, RecruitNow was able to automate its customer onboarding process. This reduced the number of live training sessions their CS managers had to deliver, increased training completion rates, and boosted first-day user activation.<\/p>\n<p>Without Userpilot, RecruitNow wouldn\u2019t have been able to support the growing number of customers across multiple countries.<\/p>\n<p>If you\u2019d like to see how Userpilot can help you streamline your customer training and onboarding, <a href=\"https:\/\/userpilot.com\/userpilot-demo\/\" target=\"_blank\" rel=\"noopener noreferrer\">book the demo!<\/a><\/p>\n<div class=\"container-banner-userpilot\" style=\"border: 1px solid #dadada; border-radius: 5px;\">\n<div class=\"wrapper-banner-userpilot\">\n<div>\n<p><img decoding=\"async\" class=\"fav-icon-banner-userpilot\" src=\"https:\/\/userpilot-website-assets.s3.us-west-2.amazonaws.com\/wp-content\/uploads\/2023\/11\/06101950\/usp-fav-dark.png\" \/><\/p>\n<h3>Try Userpilot and Take Your Customer Onboarding to the Next Level<\/h3>\n<div class=\"banner-userpilot-button-icon\">\n<p><a class=\"banner-userpilot-button\" href=\"https:\/\/userpilot.com\/userpilot-demo\" target=\"_blank\" rel=\"noopener\">Get a Demo<\/a><\/p>\n<ul>\n<li>14 Day Trial<\/li>\n<li>No Credit Card Required<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<div class=\"image-banner-userpilot\"><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2024\/01\/userpilot-features-preview.png\" alt=\"\" \/><\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>RecruitNow is a Dutch Applicant Tracking System (ATS) that helps recruitment agencies manage all stages of the recruitment process. The company has experienced remarkable growth over the last few years. This brought a whole host of new challenges. The main ones? Onboarding new customers and localizing its support resources for other markets. To tackle them, RecruitNow turned to Userpilot.<\/p>\n","protected":false},"author":56,"featured_media":195314,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"categories":[107],"tags":[306,363,4992,49,1673,895],"class_list":["post-195312","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies","tag-customer-onboarding","tag-customer-success","tag-in-app-resource-centers","tag-onboarding-experience","tag-onboarding-processes","tag-resource-center"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How RecruitNow Saved 1,000+ Customer Training Hours With Userpilot<\/title>\n<meta name=\"description\" content=\"Read this case study to learn how Userpilot helped 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