{"id":197803,"date":"2024-07-21T15:11:53","date_gmt":"2024-07-21T15:11:53","guid":{"rendered":"https:\/\/userpilot.com\/blog\/month-1-retention-rate-benchmarks\/"},"modified":"2026-04-10T10:38:29","modified_gmt":"2026-04-10T10:38:29","slug":"month-1-retention-rate-benchmarks","status":"publish","type":"post","link":"https:\/\/userpilot.com\/blog\/month-1-retention-rate-benchmarks\/","title":{"rendered":"What is Month-1 Retention &#038; How to Increase It? + Benchmark Report 2024"},"content":{"rendered":"<p>According to our benchmark, the average month-1 <a href=\"https:\/\/userpilot.com\/blog\/retention-rate-formula\/\">retention rate in<\/a> SaaS companies is 46.9%.<\/p>\n<p>But how does your business fare against companies at the same stage and industry?<\/p>\n<p>Let\u2019s explore our <a href=\"https:\/\/userpilot.com\/saas-product-metrics\/\" target=\"_blank\" rel=\"noopener noreferrer\">product metrics benchmark<\/a> and learn:<\/p>\n<ul>\n<li>The definition of month-1 retention rate and why it matters.<\/li>\n<li>Average month-1 retention statistics for different segments.<\/li>\n<li>Strategies to improve your month-1 retention rate.<\/li>\n<\/ul>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/11\/benchmark-companies-analyzed_f00ad5d845dd39a0e6574ae3367cf81e_800.png 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/11\/benchmark-companies-analyzed_f00ad5d845dd39a0e6574ae3367cf81e_800.png 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/11\/benchmark-companies-analyzed_f00ad5d845dd39a0e6574ae3367cf81e_800.png\" alt=\"benchmark report sample size\" \/><\/picture><figcaption>Companies analyzed in our report.<\/figcaption><\/figure>\n<h2 id=\"ft4u7\">Month-1 retention rate benchmarks &#8211; quick summary<\/h2>\n<ul>\n<li>Month-1 retention rate measures the percentage of users who continue using a product one month after sign-up. It\u2019s crucial for gauging early engagement and sustained value.<\/li>\n<li>Month-1 retention rate is important because it indicates effective onboarding and product value\u2014predicting long-term retention and increasing CLV.<\/li>\n<li>According to <a href=\"https:\/\/userpilot.com\/saas-product-metrics\/\" target=\"_blank\" rel=\"noopener noreferrer\">our benchmark report<\/a> that pulled data from 83 B2B SaaS companies, the average retention rate is 46.9%, while the median is 45.25%. It has significant variations across different segments, including:<\/li>\n<\/ul>\n<ol type=\"1\">\n<li><strong>Industry<\/strong>: Retention rates vary by industry, with Fintech and Insurance leading at 57.6%, and Healthcare lagging at 34.5%.<\/li>\n<li><strong>Company size<\/strong>: Smaller companies ($1M-$10M revenue) tend to have higher retention rates (around 47.9% to 49.3%). This, due to their flexibility when providing personalized experience and capacity to build trust.<\/li>\n<li><strong>Growth model<\/strong>: <a href=\"https:\/\/userpilot.com\/blog\/product-led-growth\/\">Product-Led Growth<\/a> (PLG) strategies show better retention (48.4%) compared to Sales-Led Growth (SLG) strategies (39.1%). Probably due to PLG\u2019s self-service approach and personalized experiences.<\/li>\n<\/ol>\n<ul>\n<li>Here are effective strategies to improve 1st month retention rates:<\/li>\n<\/ul>\n<ol type=\"1\">\n<li><strong>Provide seamless onboarding experience<\/strong>: Personalized onboarding through <a href=\"https:\/\/userpilot.com\/blog\/welcome-survey\/\">welcome surveys and<\/a> tailored onboarding flows enhances early user retention.<\/li>\n<li><strong>Offer consistent customer support<\/strong>: An <a href=\"https:\/\/userpilot.com\/blog\/in-app-resource-center\/\">in-app resource center and<\/a> well-organized knowledge base reduce friction and prevent churn.<\/li>\n<li><strong>Trigger in-app guidance with interactive walkthroughs<\/strong>: Interactive, real-time, and progressive onboarding enhances user understanding and retention of core features.<\/li>\n<li><strong>Use gamification to engage users<\/strong>: Incorporating badges, levels, daily quests, and progress bars motivates and retains users through engaging and rewarding experiences.<\/li>\n<\/ol>\n<ul>\n<li>Why not <a href=\"https:\/\/userpilot.com\/userpilot-demo\" target=\"_blank\" rel=\"noopener noreferrer\">book a Userpilot demo<\/a> today to see how you can personalize the onboarding experience, <a href=\"https:\/\/userpilot.com\/blog\/self-service-support-saas\/\">provide self-service support<\/a>, and retain more users?<\/li>\n<\/ul>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/11\/product-metrics-report_36e19443de0d08a2986fc169cdf816f4_800.png 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/11\/product-metrics-report_36e19443de0d08a2986fc169cdf816f4_800.png 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/11\/product-metrics-report_36e19443de0d08a2986fc169cdf816f4_800.png\" alt=\"saas product metrics benchmark report 2024\" \/><\/picture><figcaption><a href=\"https:\/\/userpilot.com\/saas-product-metrics\/\" target=\"_blank\" rel=\"noopener noreferrer\">Check our product metrics benchmark report<\/a>.<\/figcaption><\/figure>\n<h2 id=\"2ickn\"><strong>What is the month-1 retention rate?<\/strong><\/h2>\n<p><a href=\"https:\/\/userpilot.com\/blog\/cohort-retention-analysis\/\" target=\"_blank\" rel=\"noopener noreferrer\">Month-1 retention rate<\/a> measures the percentage of users who continue to use a product or service one month after their initial sign-up. It\u2019s a key metric for understanding <a href=\"https:\/\/userpilot.com\/blog\/user-engagement\/\" target=\"_blank\" rel=\"noopener noreferrer\">user engagement <\/a>and the product&#8217;s ability to deliver sustained value early in the <a href=\"https:\/\/userpilot.com\/blog\/customer-lifecycle-management-best-practices\/\" target=\"_blank\" rel=\"noopener noreferrer\">customer lifecycle<\/a>.<\/p>\n<h2 id=\"63mka\"><strong>Why is month-1 retention rate important for SaaS businesses?<\/strong><\/h2>\n<p>As mentioned, month-1 retention is a key indicator of a product\u2019s capacity to provide value early\u2014and it can make or break your business.<\/p>\n<p>High month-1 retention rates suggest that your product is meeting user needs, that users find immediate value in your product, and that your primary <a href=\"https:\/\/userpilot.com\/blog\/user-onboarding\/\" target=\"_blank\" rel=\"noopener noreferrer\">onboarding process<\/a> is effective.<\/p>\n<p>That said, there are even more benefits to measuring retention rates:<\/p>\n<ul>\n<li><strong>Predicts Long-Term Retention<\/strong>: Early <a href=\"https:\/\/userpilot.com\/blog\/retention-rate-meaning\/\" target=\"_blank\" rel=\"noopener noreferrer\">retention rates <\/a>can forecast long-term customer loyalty.<\/li>\n<li><strong>Indicates <a href=\"https:\/\/userpilot.com\/blog\/product-market-fit-analysis\/\" target=\"_blank\" rel=\"noopener noreferrer\">Product-Market Fit<\/a><\/strong>: High retention suggests your product meets market needs.<\/li>\n<li><strong>Improves <a href=\"https:\/\/userpilot.com\/blog\/ltv-optimization\/\" target=\"_blank\" rel=\"noopener noreferrer\">Customer Lifetime Value <\/a>(LTV)<\/strong>: Better retention leads to higher CLV.<\/li>\n<li><strong>Reduces <a href=\"https:\/\/userpilot.com\/blog\/reduce-customer-churn-rate\/\" target=\"_blank\" rel=\"noopener noreferrer\">Churn<\/a> Costs<\/strong>: Keeping customers is more cost-effective than acquiring new ones.<\/li>\n<li><strong>Guides Product Development<\/strong>: Insights from retention data help improve the product.<\/li>\n<li><strong>Enhances Revenue Stability<\/strong>: Consistent retention ensures steady revenue streams.<\/li>\n<\/ul>\n<h2 id=\"ei7ok\"><strong>What is the average month-1 retention rate for SaaS companies?<\/strong><\/h2>\n<p>For the 1st month retention section of our benchmark report for 2024, we studied 83 B2B SaaS companies to learn about their performance.<\/p>\n<p>The overall metrics included:<\/p>\n<ul>\n<li><strong>Average month-1 retention rate<\/strong>: 46.9%<\/li>\n<li><strong>Median month-1 retention rate<\/strong>: 45.25%<\/li>\n<\/ul>\n<p>Now, this report also reveals different rates across various segments within the SaaS industry. These segments include industry type, company size, and <a href=\"https:\/\/userpilot.com\/blog\/how-to-create-a-product-led-growth-strategy\/\" target=\"_blank\" rel=\"noopener noreferrer\">growth strategy<\/a> approach (PLG vs SLG), and here are the insights we found:<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/11\/retention-general-stats_e3900e8ebbef872ecae49622cad9b84c_800.png 1x, https:\/\/images.storychief.com\/account_6827\/retention-general-stats_e3900e8ebbef872ecae49622cad9b84c_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/11\/retention-general-stats_e3900e8ebbef872ecae49622cad9b84c_800.png 1x, https:\/\/images.storychief.com\/account_6827\/retention-general-stats_e3900e8ebbef872ecae49622cad9b84c_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/11\/retention-general-stats_e3900e8ebbef872ecae49622cad9b84c_800.png\" alt=\"month 1 retention stats\" \/><\/picture><figcaption>Month-1 retention stats.<\/figcaption><\/figure>\n<h3 id=\"9mbu5\"><strong>Average month-1 retention rate by industry<\/strong><\/h3>\n<p>We found that <a href=\"https:\/\/userpilot.com\/blog\/retention-rate-meaning\/\" target=\"_blank\" rel=\"noopener noreferrer\">retention rates<\/a> can vary significantly depending on your industry. Which means there are different challenges and user engagement strategies within each sector.<\/p>\n<p>That said, here are the average retention rates by industry:<\/p>\n<ul>\n<li><strong>Martech<\/strong>: 44.7%<\/li>\n<li><strong>CRM &amp; Sales<\/strong>: 52.5%<\/li>\n<li><strong>Fintech and Insurance<\/strong>: 57.6%<\/li>\n<li><strong>Healthcare<\/strong>: 34.5%<\/li>\n<li><strong>HR<\/strong>: 41.4%<\/li>\n<li><strong>AI &amp; ML<\/strong>: 53.6%<\/li>\n<\/ul>\n<p>These results show how different industries engage users and the unique challenges they face. For example, industries like Fintech and Insurance tend to have higher retention rates due to the associated commitment required for their services, which <a href=\"https:\/\/userpilot.com\/blog\/customer-confidence\/\" target=\"_blank\" rel=\"noopener noreferrer\">fosters trust<\/a> and long-term <a href=\"https:\/\/userpilot.com\/blog\/user-engagement\/\" target=\"_blank\" rel=\"noopener noreferrer\">engagement<\/a>.<\/p>\n<p>On the other hand, sectors like Healthcare, HR, and Martech may struggle with retention either due to strict regulations, higher needs for personalization, differentiation, or high competition.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/11\/retention-by-industry_cccd35f6933b3b494c19061341ad4bdd_800.png 1x, https:\/\/images.storychief.com\/account_6827\/retention-by-industry_cccd35f6933b3b494c19061341ad4bdd_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/11\/retention-by-industry_cccd35f6933b3b494c19061341ad4bdd_800.png 1x, https:\/\/images.storychief.com\/account_6827\/retention-by-industry_cccd35f6933b3b494c19061341ad4bdd_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/11\/retention-by-industry_cccd35f6933b3b494c19061341ad4bdd_800.png\" alt=\"retention by industry\" \/><\/picture><figcaption>Month-1 retention by industry.<\/figcaption><\/figure>\n<h3 id=\"647i6\"><strong>Average month-1 retention rate by company size<\/strong><\/h3>\n<p>The results also indicated that retention rates can slightly differ based on company size, reflecting how different resources and strategies impact <a href=\"https:\/\/userpilot.com\/blog\/user-engagement\/\" target=\"_blank\" rel=\"noopener noreferrer\">user engagement<\/a>.<\/p>\n<p>Here are the average retention rates by company size:<\/p>\n<ul>\n<li><strong>$1,000,000 &#8211; $5,000,000 annual revenue<\/strong>: 47.9%<\/li>\n<li><strong>$5,000,001 &#8211; $10,000,000<\/strong>: 49.3%<\/li>\n<li><strong>$10,000,001 &#8211; $50,000,000<\/strong>: 45%<\/li>\n<li><strong>$50,000,001+<\/strong>: 44.7%<\/li>\n<\/ul>\n<p>According to this data, smaller companies seem to have higher retention rates. Probably due to their agility when it comes to <a href=\"https:\/\/userpilot.com\/blog\/personalization-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">personalizing the product experience<\/a>, closer customer relationships, and their ability to adapt to user needs, fast.<\/p>\n<p>But as companies start growing in size\u2014and despite having more resources\u2014they may face challenges in maintaining personalized interactions and building trust early due to their scale.<\/p>\n<p><strong>Note: <\/strong>It\u2019s worth adding that 95% of the companies analyzed had a <a href=\"https:\/\/userpilot.com\/blog\/how-to-onboard-new-users\/\" target=\"_blank\" rel=\"noopener noreferrer\">new user onboarding flow <\/a>implemented. This means the slight differences aren\u2019t bigger since good practices were already used across the whole sample.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/11\/retention-by-company-size_4c68f5bc118ab4a6b1c8183239f1dff2_800.png 1x, https:\/\/images.storychief.com\/account_6827\/retention-by-company-size_4c68f5bc118ab4a6b1c8183239f1dff2_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/11\/retention-by-company-size_4c68f5bc118ab4a6b1c8183239f1dff2_800.png 1x, https:\/\/images.storychief.com\/account_6827\/retention-by-company-size_4c68f5bc118ab4a6b1c8183239f1dff2_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/11\/retention-by-company-size_4c68f5bc118ab4a6b1c8183239f1dff2_800.png\" alt=\"retention by company size\" \/><\/picture><figcaption>Month-1 retention by company size.<\/figcaption><\/figure>\n<h3 id=\"34n4p\"><strong>Average month-1 retention rate by PLG and SLG<\/strong><\/h3>\n<p>It turns out retention rates also vary depending on the growth strategy a company employs. This is because <a href=\"https:\/\/userpilot.com\/blog\/product-led-growth\/\" target=\"_blank\" rel=\"noopener noreferrer\">Product-Led Growth<\/a> (PLG) and Sales-Led Growth (SLG) strategies each have unique impacts on how users engage with and <a href=\"https:\/\/userpilot.com\/blog\/customer-stickiness\/\" target=\"_blank\" rel=\"noopener noreferrer\">stick to the product<\/a>.<\/p>\n<p>That said, here\u2019s the average retention rates by growth strategy:<\/p>\n<ul>\n<li><strong>Product-Led Growth (PLG)<\/strong>: 48.4%<\/li>\n<li><strong>Sales-Led Growth (SLG)<\/strong>: 39.1%<\/li>\n<\/ul>\n<p>PLG strategies seem to be more effective at retaining users in the first month compared to SLG strategies.<\/p>\n<p>This is to be expected as PLG\u2019s user-centric experiences and <a href=\"https:\/\/userpilot.com\/what-is-self-service-support\/\" target=\"_blank\" rel=\"noopener noreferrer\">self-service approach<\/a> allows for quicker <a href=\"https:\/\/userpilot.com\/blog\/user-adoption-guide\/\" target=\"_blank\" rel=\"noopener noreferrer\">user adoption <\/a>and satisfaction, resulting in better retention rates. On the other hand, SLG companies might need to invest more in <a href=\"https:\/\/userpilot.com\/blog\/personalized-onboarding-for-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">personalized onboarding<\/a> and support to improve their early retention rates to compensate for the longer onboarding and setup times.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/11\/retention-by-growth-size_9d133d65929cc5bb1b75975e6e9f9d82_800.png 1x, https:\/\/images.storychief.com\/account_6827\/retention-by-growth-size_9d133d65929cc5bb1b75975e6e9f9d82_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/11\/retention-by-growth-size_9d133d65929cc5bb1b75975e6e9f9d82_800.png 1x, https:\/\/images.storychief.com\/account_6827\/retention-by-growth-size_9d133d65929cc5bb1b75975e6e9f9d82_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/11\/retention-by-growth-size_9d133d65929cc5bb1b75975e6e9f9d82_800.png\" alt=\"retention by growth model\" \/><\/picture><figcaption>Month-1 retention rates by growth model.<\/figcaption><\/figure>\n<h2 id=\"89d2o\"><strong>How to improve 1st month retention rate?<\/strong><\/h2>\n<p>Improving month-1 retention involves ensuring users find value in your product early on and continue to engage with it.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/11\/quote-1_7e0bd09e35e34bd8d95bf889e08d013c_800.png 1x, https:\/\/images.storychief.com\/account_6827\/quote-1_7e0bd09e35e34bd8d95bf889e08d013c_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/11\/quote-1_7e0bd09e35e34bd8d95bf889e08d013c_800.png 1x, https:\/\/images.storychief.com\/account_6827\/quote-1_7e0bd09e35e34bd8d95bf889e08d013c_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/11\/quote-1_7e0bd09e35e34bd8d95bf889e08d013c_800.png\" alt=\"ant murphy quote\" \/><\/picture><figcaption>Ant Murphy quote.<\/figcaption><\/figure>\n<p>Here are effective strategies to achieve this:<\/p>\n<h3 id=\"a65j5\"><strong>Provide seamless onboarding experience<\/strong><\/h3>\n<p>Providing a <a href=\"https:\/\/userpilot.com\/blog\/personalized-customer-experience\/\" target=\"_blank\" rel=\"noopener noreferrer\">personalized onboarding experience<\/a> opens the door to driving more customer success and increasing customer retention.<\/p>\n<p>The best way to do it is by <a href=\"https:\/\/userpilot.com\/blog\/user-segmentation\/\" target=\"_blank\" rel=\"noopener noreferrer\">segmenting your user base<\/a> and creating a relevant onboarding sequence for each.<\/p>\n<p>For instance, you can use a <a href=\"https:\/\/userpilot.com\/blog\/welcome-survey\/\" target=\"_blank\" rel=\"noopener noreferrer\">welcome survey<\/a> to gather information such as the user\u2019s industry, their role within their organization, or their main motivation for using your product. Then craft an onboarding path that addresses their specific <a href=\"https:\/\/userpilot.com\/blog\/jtbd-product-management\/\" target=\"_blank\" rel=\"noopener noreferrer\">jobs-to-be-done (JTBD)<\/a> and responsibilities.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/11\/quote-2_67b51aa6cdefeb608b5bc738fdad4292_800.png 1x, https:\/\/images.storychief.com\/account_6827\/quote-2_67b51aa6cdefeb608b5bc738fdad4292_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/11\/quote-2_67b51aa6cdefeb608b5bc738fdad4292_800.png 1x, https:\/\/images.storychief.com\/account_6827\/quote-2_67b51aa6cdefeb608b5bc738fdad4292_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/11\/quote-2_67b51aa6cdefeb608b5bc738fdad4292_800.png\" alt=\"Dan Olsen quote\" \/><\/picture><figcaption>Dan Olsen quote.<\/figcaption><\/figure>\n<h3 id=\"27iko\"><strong>Provide consistent customer support<\/strong><\/h3>\n<p>A great opportunity to retain new users is through an <a href=\"https:\/\/userpilot.com\/blog\/in-app-resource-center\/\" target=\"_blank\" rel=\"noopener noreferrer\">in-app resource center<\/a>. As it prevents users from leaving your app to solve their issues and experiencing friction in the process (preventing them from potentially churning).<\/p>\n<p>That said, here\u2019s how to create an effective <a href=\"https:\/\/userpilot.com\/blog\/how-to-build-a-knowledge-base\/\" target=\"_blank\" rel=\"noopener noreferrer\">knowledge base<\/a> for your app:<\/p>\n<ol type=\"1\">\n<li>Identify common issues that make customers drop off and disengage.<\/li>\n<li>Survey your users, review your support tickets, and <a href=\"https:\/\/userpilot.com\/blog\/product-analytics-guide\/\" target=\"_blank\" rel=\"noopener noreferrer\">examine your usage data<\/a> to see what\u2019s causing friction and pushing customers away.<\/li>\n<li>Create help resources in different formats to directly tackle these challenges. These can include FAQs, tutorial videos, step-by-step guides, or <a href=\"https:\/\/userpilot.com\/blog\/user-documentation\/\" target=\"_blank\" rel=\"noopener noreferrer\">help articles<\/a>.<\/li>\n<li>Organize your resources in content modules so users can find resources that are relevant to them.<\/li>\n<\/ol>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/11\/userpilot-resource-center-editor_ed1dad5a275f6f06462563aa7aa66972_800.png 1x, https:\/\/images.storychief.com\/account_6827\/userpilot-resource-center-editor_ed1dad5a275f6f06462563aa7aa66972_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/11\/userpilot-resource-center-editor_ed1dad5a275f6f06462563aa7aa66972_800.png 1x, https:\/\/images.storychief.com\/account_6827\/userpilot-resource-center-editor_ed1dad5a275f6f06462563aa7aa66972_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/11\/userpilot-resource-center-editor_ed1dad5a275f6f06462563aa7aa66972_800.png\" alt=\"self service resource center\" \/><\/picture><figcaption>Creating a self-service resource center with <a href=\"https:\/\/userpilot.com\/\">Userpilot<\/a>.<\/figcaption><\/figure>\n<h3 id=\"3p9qc\"><strong>Provide guidance with interactive walkthroughs<\/strong><\/h3>\n<p>Another way to engage customers early on (and prevent churn) is to onboard users on your product\u2019s core features with interactive guidance.<\/p>\n<p>So instead of showing a <a href=\"https:\/\/userpilot.com\/blog\/interactive-walkthrough-vs-product-tour\/\" target=\"_blank\" rel=\"noopener noreferrer\">generic product tour<\/a> that users are likely to skip, you can implement an<a href=\"https:\/\/userpilot.com\/blog\/interactive-walkthroughs-improve-onboarding\/\" target=\"_blank\" rel=\"noopener noreferrer\"> interactive walkthrough<\/a> to:<\/p>\n<ul>\n<li>Hand-hold users step by step with <a href=\"https:\/\/userpilot.com\/blog\/progressive-onboarding\/\" target=\"_blank\" rel=\"noopener noreferrer\">progressive onboarding<\/a>.<\/li>\n<li>Respond to in-app behavior in <a href=\"https:\/\/userpilot.com\/blog\/real-time-personalization\/\">real-time<\/a>.<\/li>\n<li>Avoid overwhelming users with information they won\u2019t retain.<\/li>\n<li>Enhance the user&#8217;s learning experience as they can grasp how to use core features while interacting with the product.<\/li>\n<\/ul>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/11\/interactive-walkthrough_0c419808208a2726a613242b5868811b.gif 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/11\/interactive-walkthrough_0c419808208a2726a613242b5868811b.gif 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/11\/interactive-walkthrough_0c419808208a2726a613242b5868811b.gif\" alt=\"interactive walkthrough\" \/><\/picture><figcaption><a href=\"https:\/\/userpilot.com\/userpilot-demo\" target=\"_blank\" rel=\"noopener noreferrer\">Userpilot<\/a>\u2019s interactive walkthrough.<\/figcaption><\/figure>\n<h3 id=\"3ohdo\"><strong>Use gamification to engage users<\/strong><\/h3>\n<p><a href=\"https:\/\/userpilot.com\/blog\/engagement-gamification\/\" target=\"_blank\" rel=\"noopener noreferrer\">Gamification<\/a> can provide a more entertaining experience and create positive reinforcement to keep users engaged from the first month.<\/p>\n<p>For this, you can add elements such as badges and levels to reward users for completing onboarding tasks. As well as daily quests and <a href=\"https:\/\/userpilot.com\/blog\/progress-bar-psychology\/\" target=\"_blank\" rel=\"noopener noreferrer\">progress bars<\/a> to encourage ongoing engagement.<\/p>\n<p>For example, incorporating badges for completing onboarding tasks can motivate users to stay engaged and achieve success with your product\u2014creating an <a href=\"https:\/\/userpilot.com\/blog\/engagement-loops\/\" target=\"_blank\" rel=\"noopener noreferrer\">engagement loop<\/a> that keeps users with your app right from the start.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/11\/landbot-gamification_0b8dc0a6ed81f16bbba9f4876d469809.gif 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/11\/landbot-gamification_0b8dc0a6ed81f16bbba9f4876d469809.gif 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/11\/landbot-gamification_0b8dc0a6ed81f16bbba9f4876d469809.gif\" alt=\"gamification example\" \/><\/picture><figcaption>Gamification example.<\/figcaption><\/figure>\n<h2 id=\"qfvk\"><strong>Conclusion<\/strong><\/h2>\n<p>We explored the significance of the month-1 retention rate for SaaS businesses, analyzed the benchmarks, and considered strategies to improve your retention rates.<\/p>\n<p>By providing seamless onboarding, consistent customer support, interactive walkthroughs, and gamification, you can improve early user retention and cultivate long-term growth.<\/p>\n<p>That said, why not <a href=\"https:\/\/userpilot.com\/userpilot-demo\" target=\"_blank\" rel=\"noopener noreferrer\">book a Userpilot demo<\/a> today to see how you can personalize the onboarding experience, provide self-service support, and retain more users?<\/p>\n","protected":false},"excerpt":{"rendered":"<p>According to our benchmark, the average month-1 retention rate in SaaS companies is 46.9%. But how does your business fare against companies at the same stage and industry? Let\u2019s explore our product metrics benchmark and learn strategies to improve your month-1 retention rate.<\/p>\n","protected":false},"author":24,"featured_media":197804,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"categories":[82],"tags":[6421,977,285,1034,49,571,615,5728],"class_list":["post-197803","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-growth","tag-benchmark-report","tag-boost-retention","tag-customer-retention","tag-drive-retention","tag-onboarding-experience","tag-product-metrics","tag-retention-rate","tag-self-service-support-2"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>What is Month-1 Retention &amp; How to Increase It? + Benchmark Report 2026<\/title>\n<meta name=\"description\" content=\"The average month-1 retention rate in SaaS is 46.9%. Explore product metrics benchmarks to see how your business fares against competitors.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/userpilot.com\/blog\/month-1-retention-rate-benchmarks\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What is Month-1 Retention &amp; How to Increase It? + Benchmark Report 2026\" \/>\n<meta property=\"og:description\" content=\"The average month-1 retention rate in SaaS is 46.9%. Explore product metrics benchmarks to see how your business fares against competitors.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/userpilot.com\/blog\/month-1-retention-rate-benchmarks\/\" \/>\n<meta property=\"og:site_name\" content=\"Thoughts about Product Adoption, User Onboarding and Good UX | Userpilot Blog\" \/>\n<meta property=\"article:published_time\" content=\"2024-07-21T15:11:53+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-10T10:38:29+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2024\/07\/what-is-month-1-retention-how-to-increase-it_f8f8302ee6664e856de0f88385644579_2000.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1876\" \/>\n\t<meta property=\"og:image:height\" content=\"1228\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Emilia Korczynska\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Emilia Korczynska\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"10 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/userpilot.com\/blog\/month-1-retention-rate-benchmarks\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/userpilot.com\/blog\/month-1-retention-rate-benchmarks\/\"},\"author\":{\"name\":\"Emilia Korczynska\",\"@id\":\"https:\/\/userpilot.com\/blog\/#\/schema\/person\/5796e18acd5548943b72c36d3469e61d\"},\"headline\":\"What is Month-1 Retention &#038; How to Increase It? + Benchmark Report 2024\",\"datePublished\":\"2024-07-21T15:11:53+00:00\",\"dateModified\":\"2026-04-10T10:38:29+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/userpilot.com\/blog\/month-1-retention-rate-benchmarks\/\"},\"wordCount\":1543,\"commentCount\":0,\"image\":{\"@id\":\"https:\/\/userpilot.com\/blog\/month-1-retention-rate-benchmarks\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2024\/07\/what-is-month-1-retention-how-to-increase-it_f8f8302ee6664e856de0f88385644579_2000.png\",\"keywords\":[\"benchmark report\",\"boost retention\",\"customer retention\",\"drive retention\",\"Onboarding Experience\",\"product metrics\",\"retention rate\",\"self service support\"],\"articleSection\":[\"Growth\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/userpilot.com\/blog\/month-1-retention-rate-benchmarks\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/userpilot.com\/blog\/month-1-retention-rate-benchmarks\/\",\"url\":\"https:\/\/userpilot.com\/blog\/month-1-retention-rate-benchmarks\/\",\"name\":\"What is Month-1 Retention & How to Increase It? + Benchmark Report 2026\",\"isPartOf\":{\"@id\":\"https:\/\/userpilot.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/userpilot.com\/blog\/month-1-retention-rate-benchmarks\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/userpilot.com\/blog\/month-1-retention-rate-benchmarks\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2024\/07\/what-is-month-1-retention-how-to-increase-it_f8f8302ee6664e856de0f88385644579_2000.png\",\"datePublished\":\"2024-07-21T15:11:53+00:00\",\"dateModified\":\"2026-04-10T10:38:29+00:00\",\"author\":{\"@id\":\"https:\/\/userpilot.com\/blog\/#\/schema\/person\/5796e18acd5548943b72c36d3469e61d\"},\"description\":\"The average month-1 retention rate in SaaS is 46.9%. 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