{"id":240148,"date":"2024-09-20T12:00:00","date_gmt":"2024-09-20T12:00:00","guid":{"rendered":"https:\/\/userpilot.com\/blog\/impala-digital-case-study\/"},"modified":"2026-03-20T14:17:01","modified_gmt":"2026-03-20T14:17:01","slug":"impala-case-study","status":"publish","type":"post","link":"https:\/\/userpilot.com\/blog\/impala-case-study\/","title":{"rendered":"How Impala Increased User Activation by 100% Using Userpilot"},"content":{"rendered":"<p>Curious to learn how Impala used <a href=\"https:\/\/userpilot.com\/\">Userpilot<\/a> to scale its <a href=\"https:\/\/userpilot.com\/solutions\/user-onboarding-software\/\" target=\"_blank\" rel=\"noopener noreferrer\">onboarding process<\/a> and improve user activation rates by 100%? Read on!<\/p>\n<p>We met with Sierra Szkrybalo, the Partnerships and Customer Success Associate at <a href=\"https:\/\/impala.digital\/\" target=\"_blank\" rel=\"noopener noreferrer\">Impala<\/a>, to discuss their success story in detail and hopefully give you some inspiration from it.<\/p>\n<p>But firstly, let\u2019s learn more about Impala:<\/p>\n<blockquote><p><em>Impala\u00a0is a pioneering software platform dedicated to democratizing social impact data. Our mission is to revolutionize how social impact is understood, measured, and achieved by providing accessible, actionable insights to nonprofits, grantmakers, and networks through a unified platform.<\/em><\/p><\/blockquote>\n<p>In this case study, we\u2019ll go over the challenges Impala faced, the solutions they implemented, and the results they achieved.<\/p>\n<p>Let\u2019s dive right in!<\/p>\n<h2 id=\"4hcg5\"><strong>Quick summary of Impala&#8217;s success story<\/strong><\/h2>\n<ul>\n<li><strong>Challenge<\/strong>: Impala\u2019s customer success team aimed to guide users effectively with their custom onboarding process, without overburdening their development team. This prompted them to look for a <a href=\"https:\/\/userpilot.com\/blog\/no-code-onboarding\/\">no-code onboarding tool<\/a>.\n<div class=\"mb-2 flex gap-3 empty:hidden -ml-2\">\n<div class=\"items-center justify-start rounded-xl p-1 flex\"><\/div>\n<\/div>\n<\/li>\n<li><strong>Solution<\/strong>: Impala implemented Userpilot to create code-free personalized onboarding flows supplemented by a<a href=\"https:\/\/userpilot.com\/blog\/how-to-create-a-resource-center\/\" target=\"_blank\" rel=\"noopener noreferrer\"> resource center<\/a>. They also leveraged Userpilot\u2019s analytics features to analyze the effectiveness of onboarding flows.<\/li>\n<li><strong>Results<\/strong>: With the interactive walkthrough created using Userpilot, Impala increased the user activation rate by 100%. The <a href=\"https:\/\/userpilot.com\/blog\/customer-success-roles\/\" target=\"_blank\" rel=\"noopener noreferrer\">customer success team<\/a> also had greater control over onboarding processes and lesser dependency on the development team.<\/li>\n<li>If you\u2019re looking to create consistent customer onboarding experiences at scale, Userpilot is the tool for the job. <a href=\"https:\/\/userpilot.com\/userpilot-demo\/\" target=\"_blank\" rel=\"noopener noreferrer\">Book a demo <\/a>to find out how you can use it to drive product growth.<\/li>\n<\/ul>\n<h2 id=\"2sg2o\"><strong>Challenge: High dependency on the development team<\/strong><\/h2>\n<p>After initially custom-building <a href=\"https:\/\/userpilot.com\/blog\/onboarding-ux-examples\/\" target=\"_blank\" rel=\"noopener noreferrer\">onboarding experiences<\/a> for their platform, the team at Impala realized that wasn&#8217;t an efficient solution.<\/p>\n<p>Impala\u2019s customer success team wanted to provide greater user support and guidance as part of their custom-built onboarding experience, but in a way that wouldn&#8217;t unnecessarily drain their busy development team&#8217;s capacity.<\/p>\n<p>This prompted them to find a <a href=\"https:\/\/userpilot.com\/blog\/build-vs-buy-user-onboarding\/\" target=\"_blank\" rel=\"noopener noreferrer\">third-party solution<\/a> that was more flexible and gave the customer success team more control and ease of access when creating onboarding experiences.<\/p>\n<h2 id=\"d9rs2\"><strong>Solution: Invest in a no-code product adoption platform<\/strong><\/h2>\n<p>After much research on the<a href=\"https:\/\/userpilot.com\/blog\/user-onboarding-tools\/\" target=\"_blank\" rel=\"noopener noreferrer\"> onboarding tools <\/a>available in the market, Impala decided to invest in Userpilot.<\/p>\n<p>There were several reasons they chose Userpilot over other alternatives. Sierra explains:<\/p>\n<blockquote><p><em>We went with Userpilot because I really liked the builder functionality on the platform. It was really easy to use and easy to pick up. I also really liked the resource center, definitely a big push for us over some of the other tools. And then the price point we found was very usable and flexible.<br \/>\n&#8211; <\/em>Sierra Szkrybalo, Partnerships and Customer Success Associate at Impala<\/p><\/blockquote>\n<p>Here\u2019s how they leveraged Userpilot to drive product growth:<\/p>\n<h3 id=\"b4kt7\"><strong>1. Create personalized onboarding flows for different user segments<\/strong><\/h3>\n<p>The first onboarding flow Impala created with Userpilot was for their newly released feature called \u201cImpala for Fundraisers,\u201d which, as the name suggests, is specifically targeted at individuals or organizations looking for funding.<\/p>\n<p>The <a href=\"https:\/\/userpilot.com\/blog\/interactive-walkthrough-vs-product-tour\/\" target=\"_blank\" rel=\"noopener noreferrer\">interactive walkthrough<\/a> guides users through the feature and introduces its different sections. The first UI pattern of the walkthrough is a modal that gives fundraisers an overview of what to expect ahead &#8211; finding foundations that would be interested in sponsoring them.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/03\/suggestions-flow-1_a85fd76518da3edac00c1a014ffdcb64_800.png 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/03\/suggestions-flow-1_a85fd76518da3edac00c1a014ffdcb64_800.png 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/03\/suggestions-flow-1_a85fd76518da3edac00c1a014ffdcb64_800.png\" alt=\"Impala\u2019s onboarding flow.\" \/><\/picture><figcaption>Impala\u2019s onboarding flow.<\/figcaption><\/figure>\n<p>Next, Impala implemented a<a href=\"https:\/\/userpilot.com\/blog\/what-are-tooltips\/\" target=\"_blank\" rel=\"noopener noreferrer\"> tooltip<\/a> to give users granular information regarding a specific part of the interface, which in this case is a prospect that can be a potential donor.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/03\/suggestions-flow-2-2_14e918891b95387eebaa5c24e5328286_800.jpg 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/03\/suggestions-flow-2-2_14e918891b95387eebaa5c24e5328286_800.jpg 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/03\/suggestions-flow-2-2_14e918891b95387eebaa5c24e5328286_800.jpg\" alt=\"Impala\u2019s onboarding flow\" \/><\/picture><figcaption>Impala\u2019s onboarding flow.<\/figcaption><\/figure>\n<p>Then, there is a secondary tooltip, building upon the information given earlier and explaining what a match score is.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/03\/suggestions-flow-3_6fdce140a784b77c13bf84b05fe88121_800.png 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/03\/suggestions-flow-3_6fdce140a784b77c13bf84b05fe88121_800.png 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/03\/suggestions-flow-3_6fdce140a784b77c13bf84b05fe88121_800.png\" alt=\"Impala\u2019s onboarding flow.\" \/><\/picture><figcaption>Impala\u2019s onboarding flow.<\/figcaption><\/figure>\n<p>After explaining the specifics, the walkthrough prompts users to take action and create a list of suitable prospects for outreach.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/03\/suggestions-flow-4_f87a7c9ba2066b6519fa751f87ec6343_800.png 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/03\/suggestions-flow-4_f87a7c9ba2066b6519fa751f87ec6343_800.png 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/03\/suggestions-flow-4_f87a7c9ba2066b6519fa751f87ec6343_800.png\" alt=\"Impala\u2019s onboarding flow.\" \/><\/picture><figcaption>Impala\u2019s onboarding flow.<\/figcaption><\/figure>\n<p>Impala also built additional flows for other <a href=\"https:\/\/userpilot.com\/blog\/user-segmentation\/\" target=\"_blank\" rel=\"noopener noreferrer\">user segments<\/a>, such as grantmakers.<\/p>\n<h3 id=\"albs4\">2. Analyze user behavior to identify gaps in the product experience<\/h3>\n<p>To evaluate the effectiveness of the 3-step wizard for new users, Impala utilized Userpilot\u2019s analytics features. Once a week, during their check-in CS meetings, they analyze key metrics using Userpilot\u2019s <a href=\"https:\/\/userpilot.com\/blog\/userpilot-custom-analytics-dashboards\/\" target=\"_blank\" rel=\"noopener noreferrer\">custom dashboards<\/a> and reports.<\/p>\n<p>For example, Impala tagged the buttons of their 3-step guide and tracked how many users completed it till the end using<a href=\"https:\/\/userpilot.com\/blog\/funnel-analytics\/\" target=\"_blank\" rel=\"noopener noreferrer\"> funnel analysis<\/a>. From this, they were able to identify users that have fallen out of the track (they started that sequence but didn\u2019t complete it). They then made efforts to get those users back into the pipeline.<\/p>\n<p>They also used the <a href=\"https:\/\/userpilot.com\/blog\/user-path-analysis\/\" target=\"_blank\" rel=\"noopener noreferrer\">path analysis<\/a> feature to monitor the different steps\/paths users take. This helped them see whether new users were following the intended user journey or, if not, where they were dropping off and what they did next.<\/p>\n<h3 id=\"bqtpe\"><strong>3. Assist customers in-app with a resource center<\/strong><\/h3>\n<p>To provide proactive support to users, Impala created an <a href=\"https:\/\/userpilot.com\/solutions\/in-app-support\/\" target=\"_blank\" rel=\"noopener noreferrer\">on-demand resource center<\/a> that is packed with different content types. They seamlessly integrated their HubSpot help center with Userpilot\u2019s resource center, making it easier for users to access helpful resources.<\/p>\n<p>Here\u2019s what Sierra had to say about the resource center:<\/p>\n<blockquote><p><em>The resource center was something we had custom built with our development team on our platform, but it was not very flexible or easy to manage. We are definitely glad to have it replaced with the Userpilot\u2019s resource center.<br \/>\n&#8211; <\/em>Sierra Szkrybalo, Partnerships and Customer Success Associate at Impala<\/p><\/blockquote>\n<h2 id=\"1elmh\"><strong>Results: 100% increase in user activation<\/strong><\/h2>\n<p>Userpilot gave the customer success team at Impala a great level of ownership and flexibility in building onboarding experiences.<\/p>\n<p>Instead of going back and forth with the development team and waiting for the modifications to take place, they were able to create several highly<a href=\"https:\/\/userpilot.com\/blog\/personalized-customer-experience-examples\/\" target=\"_blank\" rel=\"noopener noreferrer\"> personalized in-app experiences<\/a> in no time using Userpilot\u2019s no-code editor.<\/p>\n<p>Userpilot not only helped them save time and improve collaboration within the team but also drove activation rates.<\/p>\n<p>Impala compared users who completed their walkthrough for fundraisers versus those who didn\u2019t. It turned out that 46% of users who completed the suggested flow also performed their activation event of adding a funder to the prospect list, while only 23% of users who weren\u2019t shown the guide performed this <a href=\"https:\/\/userpilot.com\/blog\/product-conversion\/\" target=\"_blank\" rel=\"noopener noreferrer\">conversion event<\/a>.<\/p>\n<p>This means that the interactive walkthrough created using Userpilot resulted in a 100% increase in user activation for Impala.<\/p>\n<h2 id=\"cr1le\">Streamline your onboarding flows with Userpilot<\/h2>\n<p>If Impala\u2019s success inspires you and you want to scale your onboarding efforts, Userpilot has all the right features for you.<\/p>\n<p>Here are some ways Userpilot can help you:<\/p>\n<ul>\n<li><strong>Create <a href=\"https:\/\/userpilot.com\/blog\/interactive-walkthroughs-improve-onboarding\/\">interactive walkthroughs with<\/a> a no-code-builder<\/strong>: Build interactive guides using a wide range of UI patterns such as <a href=\"https:\/\/userpilot.com\/blog\/ui-modal-examples\/\" target=\"_blank\" rel=\"noopener noreferrer\">modals<\/a>, tooltips, slideouts, hotspots, <a href=\"https:\/\/userpilot.com\/blog\/website-notification-banner\/\" target=\"_blank\" rel=\"noopener noreferrer\">banners<\/a>, and checklists. Each of them can be easily customized using Userpilot\u2019s WYSIWYG editor.<\/li>\n<\/ul>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/03\/untitled-31_81d89a0c42736dad223fc97d660e1b6c_800.png 1x, https:\/\/images.storychief.com\/account_6827\/untitled-31_81d89a0c42736dad223fc97d660e1b6c_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/03\/untitled-31_81d89a0c42736dad223fc97d660e1b6c_800.png 1x, https:\/\/images.storychief.com\/account_6827\/untitled-31_81d89a0c42736dad223fc97d660e1b6c_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/03\/untitled-31_81d89a0c42736dad223fc97d660e1b6c_800.png\" alt=\"Create onboarding flows effortlessly with Userpilot\u2019s no-code builder.\" \/><\/picture><figcaption>Create onboarding flows effortlessly with <a href=\"https:\/\/userpilot.com\/userpilot-demo\/\" target=\"_blank\" rel=\"noopener noreferrer\">Userpilot<\/a>\u2019s no-code builder.<\/figcaption><\/figure>\n<ul>\n<li><strong>Run experiments to optimize your onboarding experiences<\/strong>: Implement <a href=\"https:\/\/userpilot.com\/blog\/what-is-ab-testing-in-marketing\/\" target=\"_blank\" rel=\"noopener noreferrer\">A\/B tests<\/a> and multivariate tests to understand which version of your onboarding flow drives better conversions among users.<\/li>\n<\/ul>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/03\/chrome-capture-2024-5-4_1fc6e3f47ff1dde991ceaea77f3cdab4_800.png 1x, https:\/\/images.storychief.com\/account_6827\/chrome-capture-2024-5-4_1fc6e3f47ff1dde991ceaea77f3cdab4_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/03\/chrome-capture-2024-5-4_1fc6e3f47ff1dde991ceaea77f3cdab4_800.png 1x, https:\/\/images.storychief.com\/account_6827\/chrome-capture-2024-5-4_1fc6e3f47ff1dde991ceaea77f3cdab4_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/03\/chrome-capture-2024-5-4_1fc6e3f47ff1dde991ceaea77f3cdab4_800.png\" alt=\"Run product experiments to optimize onboarding experiences with Userpilot.\" \/><\/picture><figcaption>Run product experiments to optimize onboarding experiences with <a href=\"https:\/\/userpilot.com\/userpilot-demo\/\" target=\"_blank\" rel=\"noopener noreferrer\">Userpilot<\/a>.<\/figcaption><\/figure>\n<ul>\n<li><strong>Identify friction points in your onboarding funnel<\/strong>: Userpilot\u2019s robust funnel analysis feature allows you to track the steps users take inside your app and identify drop-offs. These can then be removed to <a href=\"https:\/\/userpilot.com\/blog\/improve-user-experience\/\" target=\"_blank\" rel=\"noopener noreferrer\">enhance the user experience<\/a>.<\/li>\n<\/ul>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/03\/funnel-analysis-userpilot_ee5da05c3320c22ab9ca96c02f66f6d6_800.png 1x, https:\/\/images.storychief.com\/account_6827\/funnel-analysis-userpilot_ee5da05c3320c22ab9ca96c02f66f6d6_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/03\/funnel-analysis-userpilot_ee5da05c3320c22ab9ca96c02f66f6d6_800.png 1x, https:\/\/images.storychief.com\/account_6827\/funnel-analysis-userpilot_ee5da05c3320c22ab9ca96c02f66f6d6_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/03\/funnel-analysis-userpilot_ee5da05c3320c22ab9ca96c02f66f6d6_800.png\" alt=\"Analyze onboarding funnels with Userpilot.\" \/><\/picture><figcaption>Analyze onboarding funnels with<a href=\"https:\/\/userpilot.com\/userpilot-demo\/\" target=\"_blank\" rel=\"noopener noreferrer\"> Userpilot<\/a>.<\/figcaption><\/figure>\n<ul>\n<li><strong>Collect feedback to understand user needs<\/strong>: Trigger contextual <a href=\"https:\/\/userpilot.com\/blog\/in-app-surveys\/\" target=\"_blank\" rel=\"noopener noreferrer\">in-app surveys<\/a> to measure user sentiment across the customer journey and improve your onboarding flow based on user insights.<\/li>\n<\/ul>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/03\/userpilot-feature-survey_f61ed250f0e4f3474fdec39a2175a963_800.png 1x, https:\/\/images.storychief.com\/account_6827\/userpilot-feature-survey_f61ed250f0e4f3474fdec39a2175a963_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/03\/userpilot-feature-survey_f61ed250f0e4f3474fdec39a2175a963_800.png 1x, https:\/\/images.storychief.com\/account_6827\/userpilot-feature-survey_f61ed250f0e4f3474fdec39a2175a963_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/03\/userpilot-feature-survey_f61ed250f0e4f3474fdec39a2175a963_800.png\" alt=\"In-app survey templates created with Userpilot.\" \/><\/picture><figcaption>In-app survey templates created with <a href=\"https:\/\/userpilot.com\/userpilot-demo\/\" target=\"_blank\" rel=\"noopener noreferrer\">Userpilot<\/a>.<\/figcaption><\/figure>\n<ul>\n<li><strong>Create a resource center to provide proactive help<\/strong>: You can embed different types of content in your resource center, such as <a href=\"https:\/\/userpilot.com\/blog\/video-tutorials\/\" target=\"_blank\" rel=\"noopener noreferrer\">video tutorials<\/a>, feedback widgets, and much more. You can also <a href=\"https:\/\/userpilot.com\/blog\/content-localization\/\" target=\"_blank\" rel=\"noopener noreferrer\">localize the content<\/a> using Userpilot\u2019s AI-powered translations.<\/li>\n<\/ul>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/03\/userpilot-resource-center-editor_55a8ccdf249632d594e442358b092b38_800.png 1x, https:\/\/images.storychief.com\/account_6827\/userpilot-resource-center-editor_55a8ccdf249632d594e442358b092b38_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/03\/userpilot-resource-center-editor_55a8ccdf249632d594e442358b092b38_800.png 1x, https:\/\/images.storychief.com\/account_6827\/userpilot-resource-center-editor_55a8ccdf249632d594e442358b092b38_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/03\/userpilot-resource-center-editor_55a8ccdf249632d594e442358b092b38_800.png\" alt=\"An example of a help center created with Userpilot.\" \/><\/picture><figcaption>An example of a help center created with <a href=\"https:\/\/userpilot.com\/userpilot-demo\/\" target=\"_blank\" rel=\"noopener noreferrer\">Userpilot<\/a>.<\/figcaption><\/figure>\n<h2 id=\"c9kp4\">Conclusion<\/h2>\n<p>By implementing Userpilot, Impala was able to automate its <a href=\"https:\/\/userpilot.com\/blog\/customer-onboarding-process\/\">customer onboarding process<\/a>, which, in turn, helped them improve team collaboration and user activation.<\/p>\n<p><a href=\"https:\/\/userpilot.com\/userpilot-demo\" target=\"_blank\" rel=\"noopener noreferrer\">Book a free demo call today<\/a> to see how the Userpilot can help you improve your activation metrics too!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Curious to learn how Impala Digital used Userpilot to scale its onboarding process and improve user activation rates by 100%? We met with Sierra Szkrybalo, the Partnerships and Customer Success Associate at Impala Digital to discuss their success story in detail and hopefully, give you some inspiration from it.<\/p>\n","protected":false},"author":61,"featured_media":241045,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"categories":[107],"tags":[49,940,105,50],"class_list":["post-240148","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies","tag-onboarding-experience","tag-onboarding-process","tag-user-activation","tag-user-onboarding"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How Impala Digital Increased User Activation by 100% Using Userpilot<\/title>\n<meta name=\"description\" content=\"Curious to learn how Impala Digital used Userpilot to scale its onboarding process and improve user activation rates by 100%? Keep reading!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/userpilot.com\/blog\/impala-case-study\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How Impala Digital Increased User Activation by 100% Using Userpilot\" \/>\n<meta property=\"og:description\" content=\"Curious to learn how Impala Digital used Userpilot to scale its onboarding process and improve user activation rates by 100%? 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