{"id":243575,"date":"2024-09-26T08:41:26","date_gmt":"2024-09-26T08:41:26","guid":{"rendered":"https:\/\/userpilot.com\/blog\/unolo-case-study\/"},"modified":"2026-04-10T10:25:36","modified_gmt":"2026-04-10T10:25:36","slug":"unolo-case-study","status":"publish","type":"post","link":"https:\/\/userpilot.com\/blog\/unolo-case-study\/","title":{"rendered":"How Unolo Reduced Customer Churn by Up to 1% With Userpilot NPS Survey"},"content":{"rendered":"<p>Unolo is a field service management software designed to help businesses manage and optimize the performance of their field sales and service teams.<\/p>\n<p>It offers a range of features that allow companies to track employees&#8217; real-time locations, manage attendance, automate task management, and handle expense tracking.<\/p>\n<p>When they faced challenges with <a href=\"https:\/\/userpilot.com\/solutions\/churn-prevention\/\" target=\"_blank\" rel=\"noopener noreferrer\">customer churn<\/a>, they turned to <a href=\"https:\/\/userpilot.com\/\">Userpilot<\/a>.<\/p>\n<p>How did it work out?<\/p>\n<p>That\u2019s what we talked about with Subhash Yadav, the Product Marketer at <a href=\"https:\/\/unolo.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Unolo<\/a>.<\/p>\n<h2 id=\"bm45j\">Unolo\u2019s success story &#8211; a quick summary<\/h2>\n<h4 id=\"29sun\"><strong>Challenges<\/strong>:<\/h4>\n<ul>\n<li>Unolo faced difficulty with <a href=\"https:\/\/userpilot.com\/blog\/collect-customer-feedback\/\" target=\"_blank\" rel=\"noopener noreferrer\">collecting customer feedback<\/a> &#8211; emails and support chat surveys had low response rates.<\/li>\n<li>The company faced a month-on-month <a href=\"https:\/\/userpilot.com\/blog\/average-churn-rate-for-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">churn rate<\/a> of 3%.<\/li>\n<\/ul>\n<h4 id=\"ba6g4\"><strong>Solution<\/strong>:<\/h4>\n<ul>\n<li>Unolo implemented Userpilot to run in-app surveys, including <a href=\"https:\/\/userpilot.com\/blog\/in-app-nps-survey\/\" target=\"_blank\" rel=\"noopener noreferrer\">NPS surveys<\/a>.<\/li>\n<li>They used the <a href=\"https:\/\/userpilot.com\/blog\/nps-dashboard\/\" target=\"_blank\" rel=\"noopener noreferrer\">NPS dashboard <\/a>to monitor customer sentiment, prioritize feedback, and act on <a href=\"https:\/\/userpilot.com\/blog\/negative-user-feedback\/\" target=\"_blank\" rel=\"noopener noreferrer\">negative feedback <\/a>quickly.<\/li>\n<\/ul>\n<h4 id=\"dkjbd\"><strong>Results<\/strong>:<\/h4>\n<ul>\n<li>By leveraging <a href=\"https:\/\/userpilot.com\/blog\/nps-survey-best-practices-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">NPS surveys<\/a>, Unolo was able to reduce its churn rate by 0.5% to 1%.<\/li>\n<li>They recorded a 44% completion rate for their surveys.<\/li>\n<li>The ease of creating and using surveys, combined with strong customer support and educational content from Userpilot, helped Unolo <a href=\"https:\/\/userpilot.com\/blog\/customer-experience-improvement\/\" target=\"_blank\" rel=\"noopener noreferrer\">enhance its overall customer experience<\/a>.<\/li>\n<\/ul>\n<p>Want to see how Userpilot can help you improve your product KPIs? <a href=\"https:\/\/userpilot.com\/userpilot-demo\/\" target=\"_blank\" rel=\"noopener noreferrer\">Book a demo!<\/a><\/p>\n<h2 id=\"bcqq3\">Challenge: Inefficient methods for collecting feedback and reducing churn<\/h2>\n<p>When Subhash joined Unolo, he had two main jobs to do.<\/p>\n<p><a href=\"https:\/\/userpilot.com\/blog\/reduce-customer-churn-rate\/\" target=\"_blank\" rel=\"noopener noreferrer\">Reducing customer churn<\/a> was one.<\/p>\n<p>Their month-on-month churn rate of 3% was too high.<\/p>\n<p>They also needed a more efficient solution for <a href=\"https:\/\/userpilot.com\/blog\/collect-customer-feedback\/\" target=\"_blank\" rel=\"noopener noreferrer\">collecting customer feedback<\/a>. Their system relied heavily on emails and support chat, which wasn\u2019t effective.<\/p>\n<p>The reason?<\/p>\n<p><a href=\"https:\/\/userpilot.com\/blog\/user-friction\/\" target=\"_blank\" rel=\"noopener noreferrer\">Friction<\/a>! Submitting feedback required effort from customers, so the response rates were low.<\/p>\n<blockquote><p><em>We were relying on emails and chat support to collect feedback. Since these two channels take some effort from the users\u2019 side, people usually ignore them.<br \/>\n&#8211; <\/em>Subhash Yadav, Product Marketer at Unolo<\/p><\/blockquote>\n<h2 id=\"64k3p\">Solution: Leveraging Userpilot for in-app surveys<\/h2>\n<p>Unolo chose Userpilot as their <a href=\"https:\/\/userpilot.com\/blog\/build-in-app-surveys-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">in-app survey<\/a> platform.<\/p>\n<p>They used it to run 4 different survey types &#8211; NPS being the main one.<\/p>\n<p>This was a much more efficient way to <a href=\"https:\/\/userpilot.com\/blog\/how-to-measure-customer-satisfaction\/\" target=\"_blank\" rel=\"noopener noreferrer\">gauge customer satisfaction<\/a> levels than the methods they used previously because more customers responded to the surveys while interacting with the product.<\/p>\n<blockquote><p><em>I started using NPS, which was a really great feature because it gave us feedback almost instantly. This helped us get in touch with customers more quickly and understand their concerns with the product, which, in turn, helped us reduce our churn rate.<br \/>\n&#8211; <\/em>Subhash Yadav, Product Marketer at Unolo<\/p><\/blockquote>\n<p>The feature that Unolo found particularly useful was the <a href=\"https:\/\/userpilot.com\/blog\/nps-dashboard\/\" target=\"_blank\" rel=\"noopener noreferrer\">NPS dashboard<\/a>.<\/p>\n<p>It allowed them to monitor <a href=\"https:\/\/userpilot.com\/blog\/qualitative-feedback\/\" target=\"_blank\" rel=\"noopener noreferrer\">qualitative responses <\/a>and identify satisfied and dissatisfied customers. And engage them accordingly.<\/p>\n<p>For example, <a href=\"https:\/\/userpilot.com\/blog\/negative-user-feedback\/\" target=\"_blank\" rel=\"noopener noreferrer\">negative feedback <\/a>was forwarded to the CS team, who contacted the customers immediately to address their concerns.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/04\/unolo-nps-dashboard_20e99218ea391fec4b12953c021de086_800.png 1x, https:\/\/images.storychief.com\/account_6827\/unolo-nps-dashboard_20e99218ea391fec4b12953c021de086_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/04\/unolo-nps-dashboard_20e99218ea391fec4b12953c021de086_800.png 1x, https:\/\/images.storychief.com\/account_6827\/unolo-nps-dashboard_20e99218ea391fec4b12953c021de086_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/04\/unolo-nps-dashboard_20e99218ea391fec4b12953c021de086_800.png\" alt=\"Unolo: Userpilot\u2019s NPS dashboard\" \/><\/picture><figcaption>Unolo\u2019s NPS dashboard powered by <a href=\"https:\/\/userpilot.com\/userpilot-demo\/\" target=\"_blank\" rel=\"noopener noreferrer\">Userpilot<\/a>.<\/figcaption><\/figure>\n<p>What are the other three survey types that Unolo uses?<\/p>\n<ul>\n<li><a href=\"https:\/\/userpilot.com\/blog\/welcome-survey\/\" target=\"_blank\" rel=\"noopener noreferrer\">Welcome surveys<\/a> for new customers to help them score leads.<\/li>\n<li>Post-implementation surveys to evaluate the initial stages of the <a href=\"https:\/\/userpilot.com\/blog\/user-journey-analytics\/\" target=\"_blank\" rel=\"noopener noreferrer\">user journey<\/a> and identify customers who need support.<\/li>\n<li>Feature feedback surveys to <a href=\"https:\/\/userpilot.com\/blog\/how-to-measure-customer-satisfaction\/\" target=\"_blank\" rel=\"noopener noreferrer\">measure new feature success<\/a>.<\/li>\n<\/ul>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/04\/survey-for-new-users-unolo_c64a6acc8845aefc05e96923ac6a713a_800.png 1x, https:\/\/images.storychief.com\/account_6827\/survey-for-new-users-unolo_c64a6acc8845aefc05e96923ac6a713a_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/04\/survey-for-new-users-unolo_c64a6acc8845aefc05e96923ac6a713a_800.png 1x, https:\/\/images.storychief.com\/account_6827\/survey-for-new-users-unolo_c64a6acc8845aefc05e96923ac6a713a_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/04\/survey-for-new-users-unolo_c64a6acc8845aefc05e96923ac6a713a_800.png\" alt=\"Unolo: Welcome survey created in Userpilot\" \/><\/picture><figcaption>Welcome survey created in <a href=\"https:\/\/userpilot.com\/userpilot-demo\/\" target=\"_blank\" rel=\"noopener noreferrer\">Userpilot<\/a>.<\/figcaption><\/figure>\n<h2 id=\"1i9s1\">Results: Up to 1% reduction in customer churn with Userpilot NPS<\/h2>\n<p>What was the impact of tightening the <a href=\"https:\/\/userpilot.com\/blog\/customer-feedback-loop\/\" target=\"_blank\" rel=\"noopener noreferrer\">feedback loops<\/a> with Userpilot surveys?<\/p>\n<p><a href=\"https:\/\/userpilot.com\/blog\/types-of-nps-surveys\/\">NPS surveys and<\/a> the strategies they executed allowed them to <a href=\"https:\/\/userpilot.com\/blog\/reduce-customer-churn-rate\/\" target=\"_blank\" rel=\"noopener noreferrer\">reduce churn <\/a>by 0.5% to 1%.<\/p>\n<blockquote><p><em>Our average churn rate, month over month is around 3%. And after we started using NPS, I&#8217;m not sure that if this is all about NPS, but we definitely reduced our churn rate by 0.5 to 1%.<br \/>\n&#8211; <\/em>Subhash Yadav, Product Marketer at Unolo<\/p><\/blockquote>\n<p>Unolo also recorded <a href=\"https:\/\/userpilot.com\/blog\/user-engagement\/\" target=\"_blank\" rel=\"noopener noreferrer\">higher user engagement <\/a>with the surveys they\u2019ve created with Userpilot.<\/p>\n<p>What\u2019s their completion rate for new users?<\/p>\n<p>44%!<\/p>\n<blockquote><p><em>Userpilot surveys have been very great because I was not expecting users to interact with the surveys. The completion rate for this survey is 44%, which is a lot more than we expected.<br \/>\n&#8211; <\/em>Subhash Yadav, Product Marketer at Unolo<\/p><\/blockquote>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/04\/survey-analytics-in-userpilot-unolo_7b98965a51f547a7350577363335dfb6_800.png 1x, https:\/\/images.storychief.com\/account_6827\/survey-analytics-in-userpilot-unolo_7b98965a51f547a7350577363335dfb6_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/04\/survey-analytics-in-userpilot-unolo_7b98965a51f547a7350577363335dfb6_800.png 1x, https:\/\/images.storychief.com\/account_6827\/survey-analytics-in-userpilot-unolo_7b98965a51f547a7350577363335dfb6_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/04\/survey-analytics-in-userpilot-unolo_7b98965a51f547a7350577363335dfb6_800.png\" alt=\"Unolo: Survey analytics in Userpilot\" \/><\/picture><figcaption><a href=\"https:\/\/userpilot.com\/blog\/survey-analytics\/\">Survey analytics in<\/a> <a href=\"https:\/\/userpilot.com\/userpilot-demo\/\" target=\"_blank\" rel=\"noopener noreferrer\">Userpilot<\/a>.<\/figcaption><\/figure>\n<p>Subhash also had lots of good things to say about the <a href=\"https:\/\/userpilot.com\/blog\/improve-user-experience\/\" target=\"_blank\" rel=\"noopener noreferrer\">user experience <\/a>in Userpilot.<\/p>\n<p>He found creating the surveys and using other Useprilot features easy and intuitive:<\/p>\n<blockquote><p><em>It was pretty easy to create surveys, it took like 5 minutes. I used the templates and then edited them based on my requirements. I rarely create any surveys from scratch.<br \/>\n&#8211; <\/em>Subhash Yadav, Product Marketer at Unolo<\/p><\/blockquote>\n<p>And whenever he comes across an issue, Userpilot\u2019s<a href=\"https:\/\/userpilot.com\/blog\/customer-success-vs-customer-support\/\" target=\"_blank\" rel=\"noopener noreferrer\"> customer support<\/a> team is always there to help.<\/p>\n<blockquote><p><em>What I really like about Userpilot is that everything is very simple and pinpointed. And if I run into any issues or confusion as to how to use a certain feature, your support team is really great. They get in touch with me instantly.<br \/>\n&#8211; <\/em>Subhash Yadav, Product Marketer at Unolo<\/p><\/blockquote>\n<p>Finally, he was very complimentary of Userpilot\u2019s <a href=\"https:\/\/userpilot.com\/userpilot-demo\/\" target=\"_blank\" rel=\"noopener noreferrer\">educational content<\/a>, which helped him maximize the product&#8217;s full potential.<\/p>\n<blockquote><p><em>You have a great video library that gives educational content on how to use a certain feature and also ideas on how a certain feature can help us.<br \/>\n&#8211; <\/em>Subhash Yadav, Product Marketer at Unolo<\/p><\/blockquote>\n<h2 id=\"4u2gl\">How to increase customer retention with Userpilot\u2019s NPS survey?<\/h2>\n<p>Are you in the same shoes as Unolo?<\/p>\n<p>Here\u2019s how <a href=\"https:\/\/userpilot.com\/blog\/userpilot-features\/\">Userpilot NPS features<\/a> can help:<\/p>\n<ul>\n<li>To create the survey, you pick up the template from the library and customize it in the visual editor <a href=\"https:\/\/userpilot.com\/blog\/no-code-onboarding\/\" target=\"_blank\" rel=\"noopener noreferrer\">without any coding<\/a>, so that it blends seamlessly into your UI.<\/li>\n<\/ul>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/04\/chrome-capture-2024-5-10-unolo_2ef18166fea16fc74dbba0af66899424_800.png 1x, https:\/\/images.storychief.com\/account_6827\/chrome-capture-2024-5-10-unolo_2ef18166fea16fc74dbba0af66899424_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/04\/chrome-capture-2024-5-10-unolo_2ef18166fea16fc74dbba0af66899424_800.png 1x, https:\/\/images.storychief.com\/account_6827\/chrome-capture-2024-5-10-unolo_2ef18166fea16fc74dbba0af66899424_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/04\/chrome-capture-2024-5-10-unolo_2ef18166fea16fc74dbba0af66899424_800.png\" alt=\"Userpilot\u2019s NPS survey builder \" \/><\/picture><figcaption><a href=\"https:\/\/userpilot.com\/userpilot-demo\/\" target=\"_blank\" rel=\"noopener noreferrer\">Userpilot<\/a>\u2019s NPS survey builder.<\/figcaption><\/figure>\n<ul>\n<li>Thanks to the localization feature, you can <a href=\"https:\/\/userpilot.com\/blog\/survey-translation\/\" target=\"_blank\" rel=\"noopener noreferrer\">automatically translate the survey <\/a>into your customers\u2019 native languages.<\/li>\n<\/ul>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/04\/chrome-capture-2024-5-10-unolo_86ad517d596f5cdf35e8718191ee704c_800.png 1x, https:\/\/images.storychief.com\/account_6827\/chrome-capture-2024-5-10-unolo_86ad517d596f5cdf35e8718191ee704c_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/04\/chrome-capture-2024-5-10-unolo_86ad517d596f5cdf35e8718191ee704c_800.png 1x, https:\/\/images.storychief.com\/account_6827\/chrome-capture-2024-5-10-unolo_86ad517d596f5cdf35e8718191ee704c_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/04\/chrome-capture-2024-5-10-unolo_86ad517d596f5cdf35e8718191ee704c_800.png\" alt=\"Automatic survey translation in action\" \/><\/picture><figcaption>Automatic survey translation in action.<\/figcaption><\/figure>\n<ul>\n<li>Next, you choose when to send the surveys, where in the product they should appear, and who should see them.<\/li>\n<\/ul>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/04\/nps-settings-unolo_b62c4ffbb0cc508fc5eb11d1dae5c8b8_800.png 1x, https:\/\/images.storychief.com\/account_6827\/nps-settings-unolo_b62c4ffbb0cc508fc5eb11d1dae5c8b8_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/04\/nps-settings-unolo_b62c4ffbb0cc508fc5eb11d1dae5c8b8_800.png 1x, https:\/\/images.storychief.com\/account_6827\/nps-settings-unolo_b62c4ffbb0cc508fc5eb11d1dae5c8b8_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/04\/nps-settings-unolo_b62c4ffbb0cc508fc5eb11d1dae5c8b8_800.png\" alt=\"NPS survey settings in Userpilot\" \/><\/picture><figcaption>NPS survey settings in <a href=\"https:\/\/userpilot.com\/userpilot-demo\/\" target=\"_blank\" rel=\"noopener noreferrer\">Userpilot<\/a>.<\/figcaption><\/figure>\n<ul>\n<li>Once the data comes in, you can track the <a href=\"https:\/\/userpilot.com\/blog\/quantitative-metrics\/\" target=\"_blank\" rel=\"noopener noreferrer\">quantitative metrics<\/a> from the NPS dashboard and tag <a href=\"https:\/\/userpilot.com\/blog\/how-to-analyse-qualitative-data\/\" target=\"_blank\" rel=\"noopener noreferrer\">qualitative responses<\/a> to identify trends and patterns quickly.<\/li>\n<\/ul>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/04\/nps-responses-unolo_bfebdb070ccde9a3dc1c61002b3f4ad0_800.png 1x, https:\/\/images.storychief.com\/account_6827\/nps-responses-unolo_bfebdb070ccde9a3dc1c61002b3f4ad0_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/04\/nps-responses-unolo_bfebdb070ccde9a3dc1c61002b3f4ad0_800.png 1x, https:\/\/images.storychief.com\/account_6827\/nps-responses-unolo_bfebdb070ccde9a3dc1c61002b3f4ad0_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/04\/nps-responses-unolo_bfebdb070ccde9a3dc1c61002b3f4ad0_800.png\" alt=\"Qualitative NPS response tagging in Userpilot\" \/><\/picture><figcaption>Qualitative NPS response tagging in <a href=\"https:\/\/userpilot.com\/userpilot-demo\/\" target=\"_blank\" rel=\"noopener noreferrer\">Userpilot<\/a>.<\/figcaption><\/figure>\n<h2 id=\"a9pms\">Conclusion<\/h2>\n<p>Unolo has successfully leveraged Userpilot\u2019s NPS surveys to reduce churn, which is music to our ears.<\/p>\n<p>The best part?<\/p>\n<p>We\u2019re only scratching the surface here. Userpilot offers way more to product, marketing, customer success, and design teams.<\/p>\n<p><a href=\"https:\/\/userpilot.com\/userpilot-demo\/\" target=\"_blank\" rel=\"noopener noreferrer\">Book a demo<\/a> to find out more about its analytics, feedback, and engagement features.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Unolo is a field service management software designed to help businesses manage and optimize the performance of their field sales and service teams. One of the challenges the company faced was customer churn, so they turned to Userpilot. How did it work out? That\u2019s what we talked about with Subhash Yadav, the Product Marketer at Unolo.<\/p>\n","protected":false},"author":56,"featured_media":243577,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"categories":[107],"tags":[533,941,687,235,6943,6944,371,825],"class_list":["post-243575","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies","tag-churn-rate","tag-collect-feedback","tag-customer-churn","tag-customer-feedback","tag-management-software","tag-nps-dashboard","tag-nps-survey","tag-nps-surveys"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How Unolo Reduced Churn by Up to 1% With Userpilot NPS Surveys<\/title>\n<meta name=\"description\" content=\"Unolo implemented Userpilot to streamline feedback collection and reduce user churn. Was it successful? Read to find out!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/userpilot.com\/blog\/unolo-case-study\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How Unolo Reduced Churn by Up to 1% With Userpilot NPS Surveys\" \/>\n<meta property=\"og:description\" content=\"Unolo implemented Userpilot to streamline feedback collection and reduce user churn. Was it successful? 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