{"id":246769,"date":"2024-10-10T08:58:28","date_gmt":"2024-10-10T08:58:28","guid":{"rendered":"https:\/\/userpilot.com\/blog\/callbell-case-study\/"},"modified":"2025-10-07T21:35:59","modified_gmt":"2025-10-07T21:35:59","slug":"callbell-case-study","status":"publish","type":"post","link":"https:\/\/userpilot.com\/blog\/callbell-case-study\/","title":{"rendered":"How Callbell Cut In-App Flow Creation Time From Days to 1 Hour with Userpilot"},"content":{"rendered":"<p><a href=\"https:\/\/www.callbell.eu\/en\/\" target=\"_blank\" rel=\"noopener noreferrer\">Callbell<\/a> is a multi-channel communication platform that helps businesses manage their customer interactions across various messaging apps, including WhatsApp, Facebook Messenger, Instagram, and Telegram.<\/p>\n<p>We chatted with <a href=\"https:\/\/www.linkedin.com\/in\/pedro-ribeiro-fonseca\/\" target=\"_blank\" rel=\"nofollow noopener\">Pedro Ribeiro<\/a>, the Account Executive at Callbell, about how the company used Userpilot\u2019s<a href=\"https:\/\/userpilot.com\/product\/product-engagement\/\" target=\"_blank\" rel=\"noopener noreferrer\"> engagement features<\/a> to drive meaningful interactions.<\/p>\n<h2 id=\"43ri5\">Callbell\u2019s success story &#8211; quick summary<\/h2>\n<ul>\n<li><strong>Challenge<\/strong>: Callbell needed an efficient way to communicate with users in-app without overburdening their small development team.<\/li>\n<li><strong>Solution<\/strong>: Callbell adopted Userpilot, an all-in-one product growth platform that combines <a href=\"https:\/\/userpilot.com\/blog\/user-engagement\/\" target=\"_blank\" rel=\"noopener noreferrer\">product engagement <\/a>and <a href=\"https:\/\/userpilot.com\/blog\/user-analytics\/\" target=\"_blank\" rel=\"noopener noreferrer\">user analytics<\/a>. This allowed non-technical teams, particularly <a href=\"https:\/\/userpilot.com\/blog\/saas-customer-success-guide\/\">customer success managers<\/a>, to manage in-app communications independently.<\/li>\n<li><strong>Results<\/strong>: Userpilot drastically improved Callbell\u2019s team productivity by streamlining their workflow and allowing for faster implementation of <a href=\"https:\/\/userpilot.com\/blog\/customer-communication-strategy\/\" target=\"_blank\" rel=\"noopener noreferrer\">customer communications<\/a>. Callbell also gained valuable insights into user behavior, confirming key hypotheses and driving strategic product decisions.<\/li>\n<li>Want to learn more about Userpilot and how to use it for better customer communication? <a href=\"https:\/\/userpilot.com\/userpilot-demo\/\" target=\"_blank\" rel=\"noopener noreferrer\">Book the demo!<\/a><\/li>\n<\/ul>\n<h2 id=\"3g2ju\">Challenge: Communicating with customers in-app without draining dev resources<\/h2>\n<p>While Callbell was already communicating with customers via channels like email and social media, they realized that engaging users directly within the app was vital to <a href=\"https:\/\/userpilot.com\/blog\/drive-product-adoption\/\" target=\"_blank\" rel=\"noopener noreferrer\">driving product adoption<\/a>.<\/p>\n<p>However, once they started implementing their <a href=\"https:\/\/userpilot.com\/blog\/in-app-communication\/\">in-app communication strategy<\/a>, Callbell realized that they approached it the wrong way.<\/p>\n<p>As an early-stage startup with under 30 employees, having developers code in-app experiences was diverting them from their main duty: <a href=\"https:\/\/userpilot.com\/blog\/product-management-best-practices\/\" target=\"_blank\" rel=\"noopener noreferrer\">developing and maintaining the product<\/a>.<\/p>\n<p>To address this challenge, they decided to find a 3-rd party solution that would allow customer-facing team members to create <a href=\"https:\/\/userpilot.com\/blog\/in-app-messaging\/\" target=\"_blank\" rel=\"noopener noreferrer\">in-app messages<\/a> themselves.<\/p>\n<h2 id=\"1doti\">Solution: Investing in an all-in-one product growth platform<\/h2>\n<p>Callbell\u2019s customer success team tested several no-code platforms and picked Userpilot thanks to its versatility.<\/p>\n<blockquote><p><em>The reason we chose Userpilot is because it combined two things that we needed: in-app messages <a href=\"https:\/\/userpilot.com\/blog\/user-analytics\/\">and user analytics<\/a>. It was great knowing that we don&#8217;t need to have different tools for these use cases and can instead centralize everything in the same place.<\/em><br \/>\n&#8211; Pedro Ribeiro, Account Executive at Callbell<\/p><\/blockquote>\n<p>Callbell mainly leveraged Userpilot for<a href=\"https:\/\/userpilot.com\/blog\/how-to-onboard-new-users\/\" target=\"_blank\" rel=\"noopener noreferrer\"> onboarding trial users<\/a>.<\/p>\n<p>One of the first things they created was a basic <a href=\"https:\/\/userpilot.com\/blog\/user-onboarding-checklist-tips\/\" target=\"_blank\" rel=\"noopener noreferrer\">checklist<\/a> with key steps users need to take when they sign up.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/image_8187c38fa858020f71f3d9ec50f5c192_800.png 1x, https:\/\/images.storychief.com\/account_6827\/image_8187c38fa858020f71f3d9ec50f5c192_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/image_8187c38fa858020f71f3d9ec50f5c192_800.png 1x, https:\/\/images.storychief.com\/account_6827\/image_8187c38fa858020f71f3d9ec50f5c192_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/image_8187c38fa858020f71f3d9ec50f5c192_800.png\" alt=\"Callbell onboarding checklist\" \/><\/picture><figcaption>An onboarding checklist created with <a href=\"https:\/\/userpilot.com\/userpilot-demo\/\" target=\"_blank\" rel=\"noopener noreferrer\">Userpilot<\/a>.<\/figcaption><\/figure>\n<p>Once the checklist was up, they regularly monitored its analytics to see how many users dismissed it and completed the tasks (either individual or the complete list), making it easier for them to understand at which steps <a href=\"https:\/\/userpilot.com\/blog\/customer-friction\/\" target=\"_blank\" rel=\"noopener noreferrer\">users face friction<\/a>.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/image_89eb1b4a2a5146524747a185246edab1_800.png 1x, https:\/\/images.storychief.com\/account_6827\/image_89eb1b4a2a5146524747a185246edab1_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/image_89eb1b4a2a5146524747a185246edab1_800.png 1x, https:\/\/images.storychief.com\/account_6827\/image_89eb1b4a2a5146524747a185246edab1_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/image_89eb1b4a2a5146524747a185246edab1_800.png\" alt=\"Callbell checklist analytics\" \/><\/picture><figcaption>Checklist analytics in <a href=\"https:\/\/userpilot.com\/userpilot-demo\/\" target=\"_blank\" rel=\"noopener noreferrer\">Userpilot<\/a>.<\/figcaption><\/figure>\n<p>Next, they created a modal specifically targeting the trial users to help them adopt the chatbot feature. Using the QR code embedded into the modal, users can send a message from their mobile to the <a href=\"https:\/\/userpilot.com\/blog\/chatbots-vs-knowledge-bases\/\" target=\"_blank\" rel=\"noopener noreferrer\">chatbot<\/a>, while clicking the button will send a message from the browser.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/image_dd85d3679240c38bc73872cd7ca06ca8_800.png 1x, https:\/\/images.storychief.com\/account_6827\/image_dd85d3679240c38bc73872cd7ca06ca8_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/image_dd85d3679240c38bc73872cd7ca06ca8_800.png 1x, https:\/\/images.storychief.com\/account_6827\/image_dd85d3679240c38bc73872cd7ca06ca8_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/image_dd85d3679240c38bc73872cd7ca06ca8_800.png\" alt=\"Callbell welcome modal\" \/><\/picture><figcaption>Modal created with <a href=\"https:\/\/userpilot.com\/userpilot-demo\/\" target=\"_blank\" rel=\"noopener noreferrer\">Userpilot<\/a>.<\/figcaption><\/figure>\n<p>As users moved through their journey, the interface was populated with small spotlights that triggered a <a href=\"https:\/\/userpilot.com\/blog\/tooltip-best-practices\/\" target=\"_blank\" rel=\"noopener noreferrer\">tooltip<\/a>. The tooltip in the below example contains a <a href=\"https:\/\/userpilot.com\/blog\/video-tutorials\/\" target=\"_blank\" rel=\"noopener noreferrer\">video tutorial <\/a>on creating a chatbot.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/image_29377c021545ee99fd3c0100ebb1dd68_800.png 1x, https:\/\/images.storychief.com\/account_6827\/image_29377c021545ee99fd3c0100ebb1dd68_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/image_29377c021545ee99fd3c0100ebb1dd68_800.png 1x, https:\/\/images.storychief.com\/account_6827\/image_29377c021545ee99fd3c0100ebb1dd68_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/image_29377c021545ee99fd3c0100ebb1dd68_800.png\" alt=\"Tooltip created with Userpilot.\" \/><\/picture><figcaption>Tooltip created with <a href=\"https:\/\/userpilot.com\/userpilot-demo\/\" target=\"_blank\" rel=\"noopener noreferrer\">Userpilot<\/a>.<\/figcaption><\/figure>\n<p>To track the effectiveness of these in-app experiences, the Callbell team takes advantage of Userpilot\u2019s<a href=\"https:\/\/userpilot.com\/blog\/flow-analytics\/\" target=\"_blank\" rel=\"noopener noreferrer\"> flow analytics <\/a>functionality. They check it regularly to keep track of important metrics such as the percentage of users who saw the flow, completed it, or dismissed it.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/image_035092aaff46125757709aebab75db85_800.jpg 1x, https:\/\/images.storychief.com\/account_6827\/image_035092aaff46125757709aebab75db85_1600.jpeg 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/image_035092aaff46125757709aebab75db85_800.jpg 1x, https:\/\/images.storychief.com\/account_6827\/image_035092aaff46125757709aebab75db85_1600.jpeg 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/image_035092aaff46125757709aebab75db85_800.jpg\" alt=\"Flow analytics in Userpilot.\" \/><\/picture><figcaption><a href=\"https:\/\/userpilot.com\/blog\/flow-analytics\/\">Flow analytics in<\/a> <a href=\"https:\/\/userpilot.com\/userpilot-demo\/\">Userpilot<\/a>.<\/figcaption><\/figure>\n<div class=\"container-banner-userpilot\" style=\"border: 1px solid #dadada; border-radius: 5px;\">\n<div class=\"wrapper-banner-userpilot\">\n<div>\n<p><img decoding=\"async\" class=\"fav-icon-banner-userpilot\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/usp-fav-dark.png\" \/><\/p>\n<h3>Try Userpilot and Create Similar Callbell Case Study Onboarding Examples Code-Free<\/h3>\n<div class=\"banner-userpilot-button-icon\">\n<p><a class=\"banner-userpilot-button\" href=\"https:\/\/userpilot.com\/userpilot-demo\" target=\"_blank\" rel=\"noopener\">Get a Demo<\/a><\/p>\n<ul>\n<li>14 Day Trial<\/li>\n<li>No Credit Card Required<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<div class=\"image-banner-userpilot\"><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2024\/01\/userpilot-features-preview.png\" alt=\"\" \/><\/div>\n<\/div>\n<\/div>\n<h2 id=\"fgb6g\">Results: Improved team productivity and customer communication<\/h2>\n<p>Userpilot not only made in-app message creation possible for non-technical employees but also helped the company save tons of time.<\/p>\n<p>From welcome messages and <a href=\"https:\/\/userpilot.com\/blog\/new-feature-announcement-guide\/\" target=\"_blank\" rel=\"noopener noreferrer\">new feature announcements<\/a> to Black Friday promos and downtime notice banners, Callbell managed to build different types of in-app flows in just under an hour.<\/p>\n<blockquote><p><em>In the past, it would have taken days of back and forth with the development team to implement a single message, but with Userpilot, the customer success team can design, preview, test, and iterate flows much faster. <\/em> &#8211; Pedro Ribeiro, Account Executive at Callbell<\/p><\/blockquote>\n<p>The Callbell team also found an interesting use case for Userpilot\u2019s <a href=\"https:\/\/userpilot.com\/blog\/funnel-analytics\/\" target=\"_blank\" rel=\"noopener noreferrer\">funnel analytics <\/a>feature &#8211; they used it to identify the most popular events users are performing when they first create a trial account.<\/p>\n<blockquote><p><em>As it turns out, the first thing most new users do is connect Callbell to their WhatsApp account. We were already suspecting this, and the insights gained from Userpilot&#8217;s analytics further validated the hypothesis of WhatsApp being our main value proposition. <\/em>&#8211; Pedro Ribeiro, Account Executive at Callbell<\/p><\/blockquote>\n<p>Moreover, this finding also inspired some interesting <a href=\"https:\/\/userpilot.com\/blog\/product-experimentation\/\" target=\"_blank\" rel=\"noopener noreferrer\">product experiments<\/a>. For one, Callbell decided to provide guidance for connecting the WhatsApp account and see if it has any effect on their conversion event (demo bookings in this case).<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/image_ee6587a5648fdc4d3d2e1d2aa3ea4d2a_800.png 1x, https:\/\/images.storychief.com\/account_6827\/image_ee6587a5648fdc4d3d2e1d2aa3ea4d2a_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/image_ee6587a5648fdc4d3d2e1d2aa3ea4d2a_800.png 1x, https:\/\/images.storychief.com\/account_6827\/image_ee6587a5648fdc4d3d2e1d2aa3ea4d2a_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/image_ee6587a5648fdc4d3d2e1d2aa3ea4d2a_800.png\" alt=\"Callbell\u2019s funnel report.\" \/><\/picture><figcaption>Callbell\u2019s funnel report.<\/figcaption><\/figure>\n<h2 id=\"5d215\">How can Userpilot help you streamline customer communication?<\/h2>\n<p>If you are inspired by Callbell\u2019s success and want a more detailed overview of Userpilot\u2019s engagement layer, keep reading!<\/p>\n<p>Userpilot offers different features for in-app communication, such as:<\/p>\n<ul>\n<li><strong>No-code Chrome extension<\/strong>: Using our intuitive editor, you can quickly create different UI patterns and customize them according to your brand guidelines. You can embed rich media elements like videos and images to make the <a href=\"https:\/\/userpilot.com\/blog\/in-app-messaging\/\" target=\"_blank\" rel=\"noopener noreferrer\">in-app messages <\/a>even more engaging.<\/li>\n<\/ul>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/image_ff17e673494772ff7a27c7ce2982783b_800.png 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/image_ff17e673494772ff7a27c7ce2982783b_800.png 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/image_ff17e673494772ff7a27c7ce2982783b_800.png\" alt=\"Create UI patterns with Userpilot\u2019s visual editor.\" \/><\/picture><figcaption>Create UI patterns with <a href=\"https:\/\/userpilot.com\/userpilot-demo\/\" target=\"_blank\" rel=\"noopener noreferrer\">Userpilot\u2019s<\/a> visual editor.<\/figcaption><\/figure>\n<ul>\n<li><strong><a href=\"https:\/\/userpilot.com\/blog\/content-localization\/\" target=\"_blank\" rel=\"noopener noreferrer\">Localization<\/a><\/strong>: Userpilot allows you to auto-translate your flows to match the language preferences of your users. You can then manage all localized versions of your content from a single flow, streamlining updates and ensuring consistency across different languages.<\/li>\n<\/ul>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/image_03f9d520326ff9539c0d1c15c4396375_800.png 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/image_03f9d520326ff9539c0d1c15c4396375_800.png 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/image_03f9d520326ff9539c0d1c15c4396375_800.png\" alt=\"Localization feature in Userpilot.\" \/><\/picture><figcaption>Localization feature in<a href=\"https:\/\/userpilot.com\/userpilot-demo\/\" target=\"_blank\" rel=\"noopener noreferrer\"> Userpilot<\/a>.<\/figcaption><\/figure>\n<ul>\n<li><strong>AI writing assistant<\/strong>: Using the built-in AI tool, product teams can generate effective <a href=\"https:\/\/userpilot.com\/blog\/microcopy-ux\/\" target=\"_blank\" rel=\"noopener noreferrer\">microcopy<\/a> or refine their existing content. This will not only save time but also ensure your messaging is always clear and on point.<\/li>\n<\/ul>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/image_7bcec02046e438c62f1a73839aab7735_800.png 1x, https:\/\/images.storychief.com\/account_6827\/image_7bcec02046e438c62f1a73839aab7735_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/image_7bcec02046e438c62f1a73839aab7735_800.png 1x, https:\/\/images.storychief.com\/account_6827\/image_7bcec02046e438c62f1a73839aab7735_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/image_7bcec02046e438c62f1a73839aab7735_800.png\" alt=\"Use AI-powered suggestions in Userpilot to refine your copy.\" \/><\/picture><figcaption>Use AI-powered suggestions in <a href=\"https:\/\/userpilot.com\/userpilot-demo\/\" target=\"_blank\" rel=\"noopener noreferrer\">Userpilot<\/a> to refine your copy.<\/figcaption><\/figure>\n<ul>\n<li><strong>Flow targeting<\/strong>: You can trigger flows based on user actions, characteristics, or pages users visit. This allows you to customize messages for different<a href=\"https:\/\/userpilot.com\/blog\/types-of-user-segmentation\/\" target=\"_blank\" rel=\"noopener noreferrer\"> user segments<\/a>, such as new users, <a href=\"https:\/\/userpilot.com\/blog\/power-users\/\" target=\"_blank\" rel=\"noopener noreferrer\">power users<\/a>, or those at risk of churn &#8211; enhancing the relevance of your communication.<\/li>\n<\/ul>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/image_2b2780b492dfc0540e99556b1668aa5d_800.png 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/image_2b2780b492dfc0540e99556b1668aa5d_800.png 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/image_2b2780b492dfc0540e99556b1668aa5d_800.png\" alt=\"Flow targeting settings in Userpilot.\" \/><\/picture><figcaption>Flow targeting settings in <a href=\"https:\/\/userpilot.com\/userpilot-demo\/\" target=\"_blank\" rel=\"noopener noreferrer\">Userpilot<\/a>.<\/figcaption><\/figure>\n<h2 id=\"bth7m\">Conclusion<\/h2>\n<p>Callbell\u2019s partnership with Userpilot has proven to be a strategic move that has significantly enhanced their productivity and improved customer communications.<\/p>\n<p>If you\u2019d like to see how Userpilot can help your SaaS company too, <a href=\"https:\/\/userpilot.com\/userpilot-demo\/\" target=\"_blank\" rel=\"noopener noreferrer\">book the demo!<\/a><\/p>\n<div class=\"container-banner-userpilot\" style=\"border: 1px solid #dadada; border-radius: 5px;\">\n<div class=\"wrapper-banner-userpilot\">\n<div>\n<p><img decoding=\"async\" class=\"fav-icon-banner-userpilot\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/usp-fav-dark.png\" \/><\/p>\n<h3>Like this Callbell Case Study Example? Try Userpilot and Improve Your Customer Communications Today<\/h3>\n<div class=\"banner-userpilot-button-icon\">\n<p><a class=\"banner-userpilot-button\" href=\"https:\/\/userpilot.com\/userpilot-demo\" target=\"_blank\" rel=\"noopener\">Get a Demo<\/a><\/p>\n<ul>\n<li>14 Day Trial<\/li>\n<li>No Credit Card Required<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<div class=\"image-banner-userpilot\"><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2024\/01\/userpilot-features-preview.png\" alt=\"\" \/><\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Callbell is a multi-channel communication platform that helps businesses manage their customer interactions across various messaging apps, including WhatsApp, Facebook Messenger, Instagram, and Telegram. We chatted with Pedro Ribeiro, the Account Executive at Callbell, about how the company used Userpilot to enhance user engagement.<\/p>\n","protected":false},"author":19,"featured_media":246771,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"categories":[107],"tags":[1073,5760,1007,92,316],"class_list":["post-246769","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies","tag-customer-communication","tag-in-app-flows","tag-onboarding-flow","tag-onboarding-ux","tag-user-engagement"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How Callbell Cut In-App Flow Creation Time From Days to 1 Hour with Userpilot<\/title>\n<meta name=\"description\" content=\"Learn how 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