{"id":255740,"date":"2025-01-21T20:53:59","date_gmt":"2025-01-21T20:53:59","guid":{"rendered":"https:\/\/userpilot.com\/blog\/frustrated-session\/"},"modified":"2026-02-23T18:58:41","modified_gmt":"2026-02-23T18:58:41","slug":"frustrated-session","status":"publish","type":"post","link":"https:\/\/userpilot.com\/blog\/frustrated-session\/","title":{"rendered":"How to Find Frustrated Sessions and What to Learn From Them"},"content":{"rendered":"

Frustrated sessions and frustrated users. We all have them. They churn, leave negative reviews and bad word-of-mouth. Studies even show 88% of users<\/a> are less likely to return after a bad experience, and 13% will tell at least 15 people<\/a> about their frustration.<\/p>\n

But here’s the problem: instead of seeing these users as valuable sources of insight, we often just try to appease them when they make themselves known<\/em>. We rarely proactively seek out and learn from those who are struggling silently.<\/p>\n

To diagnose and fix user frustration, you need product analytics<\/a> that goes beyond surface-level metrics.<\/p>\n

In this article, I’ll show you how to identify those frustrated users and, more importantly, how to address them for product growth and customer retention<\/a>.<\/p>\n

Are you overlooking user frustration?<\/h2>\n

I\u2019m gonna be honest with you\u2014frustrated users don\u2019t always announce themselves. It\u2019s easy to miss them in the flood of other sessions and data, or maybe it\u2019s just a case of not paying close enough attention.<\/p>\n

Pay attention to these red flags that could signal user frustration:<\/p>\n