{"id":25730,"date":"2023-02-09T17:01:09","date_gmt":"2023-02-09T17:01:09","guid":{"rendered":"https:\/\/userpilot.com\/blog\/product-optimization\/"},"modified":"2026-02-24T01:15:13","modified_gmt":"2026-02-24T01:15:13","slug":"product-optimization","status":"publish","type":"post","link":"https:\/\/userpilot.com\/blog\/product-optimization\/","title":{"rendered":"The Continuous Product Optimization Guide For Product Managers"},"content":{"rendered":"<p>What is product optimization? Is it the same as product discovery? How should <a href=\"https:\/\/userpilot.com\/role\/product-management\" target=\"_blank\" rel=\"noopener noreferrer\">product managers<\/a> go about optimizing their products? What are the best product optimization practices?<\/p>\n<p>If you&#8217;re after answers to these questions, we&#8217;ve got you covered!<\/p>\n<p>Let&#8217;s dive right in!<\/p>\n<h2 id=\"a7kqc\">What is product optimization in product management?<\/h2>\n<p>Product optimization is the process of continually introducing incremental improvements and tweaks to the product so that it delivers more value to the users, <a href=\"https:\/\/userpilot.com\/blog\/improve-customer-satisfaction-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">increases their satisfaction<\/a>, and drives business <a href=\"https:\/\/userpilot.com\/blog\/product-manager-goals\/\" target=\"_blank\" rel=\"noopener noreferrer\">goals<\/a>.<\/p>\n<p>The goal of product optimization in SaaS is to create a product that effectively addresses customer <a href=\"https:\/\/userpilot.com\/blog\/customer-pain-points\/\" target=\"_blank\" rel=\"noopener noreferrer\">pain points<\/a> and provides a <a href=\"https:\/\/userpilot.com\/blog\/good-ux-examples\/\" target=\"_blank\" rel=\"noopener noreferrer\">smooth user experience<\/a>, translating into increased <a href=\"https:\/\/userpilot.com\/blog\/drive-product-adoption\/\" target=\"_blank\" rel=\"noopener noreferrer\">adoption<\/a>, <a href=\"https:\/\/userpilot.com\/blog\/customer-loyalty\/\" target=\"_blank\" rel=\"noopener noreferrer\">customer loyalty<\/a>, and overall <a href=\"https:\/\/userpilot.com\/blog\/product-success\/\" target=\"_blank\" rel=\"noopener noreferrer\">product success<\/a>.<\/p>\n<p>Product optimization normally becomes the priority of PMs after they&#8217;ve achieved <a href=\"https:\/\/userpilot.com\/blog\/product-market-fit-framework\/\" target=\"_blank\" rel=\"noopener noreferrer\">product-market fit<\/a>. At this stage, they&#8217;ve already got the product figured out and they simply need to make it better.<\/p>\n<h2 id=\"c4fqb\">Product optimization framework vs product discovery framework<\/h2>\n<p>Product optimization and <a href=\"https:\/\/userpilot.com\/blog\/product-discovery\/\">product discovery are<\/a> often confused. There&#8217;s a bit of overlap between the two, so it&#8217;s understandable.<\/p>\n<p>For example, they&#8217;re both iterative processes whose purpose is to enable product teams to develop successful products that drive organizational goals.<\/p>\n<p>However, that&#8217;s where the similarities between the two frameworks end.<\/p>\n<p>For starters,<a href=\"https:\/\/userpilot.com\/blog\/continuous-discovery-framework-teresa-torres\/\" target=\"_blank\" rel=\"noopener noreferrer\"> product discovery<\/a> is about identifying and prioritizing user problems to solve and finding solutions that the customers would be happy to pay for. That&#8217;s the chunky stuff that lets you achieve your PMF.<\/p>\n<p>Product optimization builds on the foundation set up by product discovery. Its goal is to <a href=\"https:\/\/userpilot.com\/blog\/ux-improvements\/\" target=\"_blank\" rel=\"noopener noreferrer\">enhance the user experience<\/a> through small changes and adaptations.<\/p>\n<p>To realize their goals, the two frameworks use different methods. Product and <a href=\"https:\/\/userpilot.com\/blog\/customer-discovery-susan-stavitzki\/\" target=\"_blank\" rel=\"noopener noreferrer\">customer discovery<\/a> relies mostly on <a href=\"https:\/\/userpilot.com\/blog\/how-to-analyse-qualitative-data\/\" target=\"_blank\" rel=\"noopener noreferrer\">qualitative data<\/a> collected through interviews or focus groups.<\/p>\n<p>Product optimization also uses qualitative data to understand the nature of the user&#8217;s pain points. However, when it comes to the evaluation of the changes, it depends on quantitative insights from <a href=\"https:\/\/userpilot.com\/blog\/product-experiment-how-to\/\" target=\"_blank\" rel=\"noopener noreferrer\">experimentation<\/a>.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/02\/continuous-product-discovery-product-optimization_2001302457be0da0d42eaec4764d3815_800.png 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/02\/continuous-product-discovery-product-optimization_2001302457be0da0d42eaec4764d3815_800.png 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/02\/continuous-product-discovery-product-optimization_2001302457be0da0d42eaec4764d3815_800.png\" alt=\"Both product discovery and product organization drive product and business goals\" \/><\/picture><figcaption>Both product discovery and product optimization drive product and business goals.<\/figcaption><\/figure>\n<h2 id=\"evppd\">Getting started with product optimization<\/h2>\n<p>How do we set up your <a href=\"https:\/\/userpilot.com\/blog\/product-experiment-how-to\/\" target=\"_blank\" rel=\"noopener noreferrer\">experiments<\/a> for product optimization?<\/p>\n<p>Let&#8217;s walk through the process, step by step.<\/p>\n<h3 id=\"7ihm6\">Define your goal by identifying obstacles in the user journey<\/h3>\n<p>To give your product optimization processes a clear focus, decide what you want to achieve. Ask yourself the following questing before deciding on possible goals:<\/p>\n<ul>\n<li>Do we want to improve <a href=\"https:\/\/userpilot.com\/blog\/usability-vs-user-experience\/\" target=\"_blank\" rel=\"noopener noreferrer\">product usability<\/a>?<\/li>\n<li>Do we want to <a href=\"https:\/\/userpilot.com\/blog\/adding-value-to-products\/\" target=\"_blank\" rel=\"noopener noreferrer\">add value<\/a> to the product?<\/li>\n<li>Do we want to outperform rival products?<\/li>\n<li>Do we want to make the product easier to maintain?<\/li>\n<li>Do we want to identify new ways to generate revenue?<\/li>\n<\/ul>\n<h3 id=\"bi8cd\">Set your success metrics and timeline<\/h3>\n<p>Once you set the goal, you need to choose the <a href=\"https:\/\/userpilot.com\/blog\/product-management-metrics\/\" target=\"_blank\" rel=\"noopener noreferrer\">right metrics<\/a> that will guide the work of your team and help you evaluate the effectiveness of your efforts.<\/p>\n<p>For example, if you&#8217;re looking at improving usability, you can look at the time needed to complete a task. If it&#8217;s adding value to the product, you could measure it with <a href=\"https:\/\/userpilot.com\/blog\/what-types-of-metrics-measure-customer-satisfaction\/\" target=\"_blank\" rel=\"noopener noreferrer\">customer satisfaction metrics<\/a> like CSAT or <a href=\"https:\/\/userpilot.com\/blog\/product-nps\/\" target=\"_blank\" rel=\"noopener noreferrer\">NPS<\/a>, or the <a href=\"https:\/\/userpilot.com\/blog\/customer-retention-strategies\/\" target=\"_blank\" rel=\"noopener noreferrer\">retention rate<\/a>.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/02\/goals-dashboard-userpilot-product-optimization_463813c4c9dcb717de5e5975a0bd9540_800.png 1x, https:\/\/images.storychief.com\/account_6827\/goals-dashboard-userpilot-product-optimization_463813c4c9dcb717de5e5975a0bd9540_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/02\/goals-dashboard-userpilot-product-optimization_463813c4c9dcb717de5e5975a0bd9540_800.png 1x, https:\/\/images.storychief.com\/account_6827\/goals-dashboard-userpilot-product-optimization_463813c4c9dcb717de5e5975a0bd9540_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/02\/goals-dashboard-userpilot-product-optimization_463813c4c9dcb717de5e5975a0bd9540_800.png\" alt=\"Product optimization: choose metrics related to your goals. Userpilot\" \/><\/picture><figcaption>Product optimization: choose metrics related to your goals.<\/figcaption><\/figure>\n<p>Apart from the metrics, set a specific timeframe for your experiment. If you don&#8217;t, you&#8217;ll never be able to finish and ship the update. There&#8217;s always something you can change or tweak, long after you&#8217;ve achieved your goals.<\/p>\n<p>The timeframe that you choose will very much depend on the metrics you&#8217;re optimizing for. For example, if your goal is maximizing the <a href=\"https:\/\/userpilot.com\/blog\/calculate-lifetime-value-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">customer lifetime value (CLV)<\/a>, you will need longer to verify the impact of the changes.<\/p>\n<h3 id=\"7oqq7\">Plan your product optimization experiment<\/h3>\n<p>With the goals, metrics, and timelines in place, it&#8217;s time to plan the experiment.<\/p>\n<p>This is mostly about choosing the right testing methods and sorting out the logistics.<\/p>\n<p>Some questions to answer at this stage include:<\/p>\n<ul>\n<li>What testing techniques are you going to use?<\/li>\n<li>How exactly are you going to use them?<\/li>\n<li>What tools are you going to use?<\/li>\n<li>Can you <a href=\"https:\/\/userpilot.com\/blog\/product-experimentation-framework\/\" target=\"_blank\" rel=\"noopener noreferrer\">run the experiments<\/a> from the company premises or do you need to make any external arrangements?<\/li>\n<li>Who is going to take part?<\/li>\n<\/ul>\n<figure class=\"video strchf-type-video regular strchf-size-regular strchf-align-center\">\n<div class=\"embed-container\">\n<div style=\"max-width: 100%; position: relative; height: 400px;\"><iframe loading=\"lazy\" style=\"position: absolute; top: 0px; left: 0px; width: 100%; height: 100%;\" title=\"How to run product experiments to grow products\" src=\"https:\/\/www.youtube.com\/embed\/y8jPx0OXzHE?feature=oembed&amp;list=PLPmrHP-Q76Q3Lbpn6drYHnGTEZwFtvH6p\" width=\"200\" height=\"150\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div>\n<\/div><figcaption>Experimentation as a part of product optimization.<\/figcaption><\/figure>\n<h3 id=\"a3t3t\">Build vs buy: do you need a tool?<\/h3>\n<p>No matter what testing method you decide to use, you will most likely need tools to carry out the experiments. Are you going to<a href=\"https:\/\/userpilot.com\/blog\/build-vs-buy-user-onboarding\/\" target=\"_blank\" rel=\"noopener noreferrer\"> build it yourself or perhaps buy<\/a> a third-party solution?<\/p>\n<p>If you need simple functionality that doesn&#8217;t require a lot of coding, go ahead and build it in-house. The same is the case if you need a proprietary tool that is specific to your use case only, especially if you&#8217;re planning to use it over years.<\/p>\n<p>However, in most other cases you&#8217;re almost always better off buying a third-party solution. It&#8217;s cheaper and takes less time which your devs could spend working on actual <a href=\"https:\/\/userpilot.com\/blog\/product-improvement-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">product improvements.<\/a><\/p>\n<h3 id=\"k2as\">Analyze results and make decision<\/h3>\n<p>To obtain statistically significant results, you need enough data. How much depends on what optimization you are testing.<\/p>\n<p>As the experiment is in progress, monitor if you have what you need to make informed decisions and extend the experiment if necessary.<\/p>\n<p>That&#8217;s if there&#8217;s a chance you&#8217;ll get it. You may as well realize that you&#8217;re barking up the wrong tree, so pull the plug and look for other areas to optimize or change your testing protocols.<\/p>\n<h2 id=\"ft55q\">Product optimization best practices<\/h2>\n<p>How can you make sure that your product experimentation brings the desired results? Let&#8217;s look at a few best practices.<\/p>\n<h3 id=\"8g3vg\">Prioritize goals based on data<\/h3>\n<p>When choosing your areas for optimization, don&#8217;t rely on assumptions or anecdotal evidence. Instead, <a href=\"https:\/\/userpilot.com\/blog\/product-usage-analytics-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">use product usage data<\/a> to identify the areas where users experience barriers.<\/p>\n<p>For example, if you hear from your sales or <a href=\"https:\/\/userpilot.com\/blog\/customer-success-vs-customer-support\/\" target=\"_blank\" rel=\"noopener noreferrer\">customer success teams<\/a> that users struggle with a certain task, look at the product usage data to verify if that&#8217;s the case. If it is, that&#8217;s a green light. However, you might discover that there are more significant problems somewhere else.<\/p>\n<p>Likewise, if you see that your customers drop off at a certain stage of their <a href=\"https:\/\/userpilot.com\/blog\/user-journey-analytics\/\" target=\"_blank\" rel=\"noopener noreferrer\">journey<\/a>, this may be for a number of reasons. Instead of guessing what exactly could be causing the friction, why not run a <a href=\"https:\/\/userpilot.com\/blog\/usability-testing-methods-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">usability testing<\/a> session to understand the issues and set a baseline?<\/p>\n<p>Based on that, you will be able to make informed choices on what optimizations are necessary to make your product more user-friendly, and which of them you should prioritize.<\/p>\n<h3 id=\"ev5ht\">Choose optimizations that directly impact business goals too<\/h3>\n<p>Apart from product and customer goals, align your optimization efforts with business goals, too<em>.<\/em><\/p>\n<p>Let&#8217;s imagine your SaaS business is trying to increase revenue while cutting customer acquisition costs.<\/p>\n<p>How can you achieve this?<\/p>\n<p>There may be different ways. For example, you may want to prioritize optimizations that will help you <a href=\"https:\/\/userpilot.com\/blog\/freemium-to-premium\/\" target=\"_blank\" rel=\"noopener noreferrer\">boost your freemium<\/a> and <a href=\"https:\/\/userpilot.com\/blog\/free-trial-conversion-rate\/\" target=\"_blank\" rel=\"noopener noreferrer\">trial conversion rates<\/a>.<\/p>\n<p>Also, it is important to note that not everything needs to be optimized. Don\u2019t test just for the sake of it &#8211; make sure what you optimize is linked to a bigger picture and helps achieve business goals.<\/p>\n<h3 id=\"31ivr\">Test one thing at a time<\/h3>\n<p>To determine if your optimizations are effective, test one variable at a time.<\/p>\n<p>For example, let&#8217;s say you&#8217;re trying to optimize your landing page UI to boost the conversion rate. You have two ideas on how to do it: change the position of the CTA button and tweak the website copy. The odds are that the best results will come from the combination of the two.<\/p>\n<p>But to know which placement of the button and which version of the copy works best, you need to test them separately. Otherwise, you won&#8217;t be able to tell which change moved the needle.<\/p>\n<h3 id=\"cp8ca\">Run your product optimization experiments with the right customers<\/h3>\n<p>When planning your experiments, make sure to <a href=\"https:\/\/userpilot.com\/blog\/ideal-beta-tester\/\" target=\"_blank\" rel=\"noopener noreferrer\">involve the right customers<\/a>.<\/p>\n<p>On one hand, you want to make sure that your users are engaged enough, so inviting the<a href=\"https:\/\/userpilot.com\/blog\/power-users\/\" target=\"_blank\" rel=\"noopener noreferrer\"> power users<\/a> of the feature you&#8217;re optimizing is a safe bet.<\/p>\n<p>On the other, to get unbiased results, you need to test the changes with a representative sample of your user population, and not only the most active users.<\/p>\n<p>Whatever your criteria, use a <a href=\"https:\/\/userpilot.com\/blog\/customer-segmentation-tools\/\" target=\"_blank\" rel=\"noopener noreferrer\">user segmentation tool<\/a> to choose your participants.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/02\/user-segmentation-userpilot-analytics-product-optimization_d02e998b747830ea784dac908f583ffd_800.webp 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/02\/user-segmentation-userpilot-analytics-product-optimization_d02e998b747830ea784dac908f583ffd_800.webp 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/02\/user-segmentation-userpilot-analytics-product-optimization_d02e998b747830ea784dac908f583ffd_800.webp\" alt=\"Use segmentation to choose the right participants for product optimization experiments\" \/><\/picture><figcaption>Use segmentation to choose the right participants for product optimization experiments.<\/figcaption><\/figure>\n<p>If you&#8217;re running a <a href=\"https:\/\/userpilot.com\/blog\/beta-testing-feedback-form-template-best-practices-and-examples\/\" target=\"_blank\" rel=\"noopener noreferrer\">beta <\/a>or usability test, you can easily target them with <a href=\"https:\/\/userpilot.com\/blog\/in-app-messages\/\" target=\"_blank\" rel=\"noopener noreferrer\">in-app messages<\/a> inviting them to participate.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/02\/beta-tester-modal-product-optimization_59256c4792ea754dceeb3d9379df8833_800.png 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/02\/beta-tester-modal-product-optimization_59256c4792ea754dceeb3d9379df8833_800.png 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/02\/beta-tester-modal-product-optimization_59256c4792ea754dceeb3d9379df8833_800.png\" alt=\"Use in-app messages to recruit participants\" \/><\/picture><figcaption>Use in-app messages to recruit participants for beta testing.<\/figcaption><\/figure>\n<h3 id=\"2hsu3\">Product optimization never ends; it should be an ongoing process<\/h3>\n<p>Just like product discovery, product optimization should never end.<\/p>\n<p>The opportunities to improve your product and add value for customers are endless, so don&#8217;t rest on your laurels and keep optimizing.<\/p>\n<h2 id=\"7k2jo\">How Userpilot can help product managers run continuous product optimizations<\/h2>\n<p>Userpilot is a<a href=\"https:\/\/userpilot.com\/blog\/digital-adoption-platform-dap\/\" target=\"_blank\" rel=\"noopener noreferrer\"> digital adoption platform<\/a> with a range of tools that enable product managers to optimize their products through experiments, user feedback collection, and in-app <a href=\"https:\/\/userpilot.com\/blog\/user-behavior-tracking\/\" target=\"_blank\" rel=\"noopener noreferrer\">behavior tracking<\/a>.<\/p>\n<h3 id=\"41uv8\">A\/B test in-app product communication<\/h3>\n<p>With the <a href=\"https:\/\/userpilot.com\/blog\/ab-testing-product-management\/\" target=\"_blank\" rel=\"noopener noreferrer\">A\/B testing<\/a> functionality, you can easily test how effective various in-app messages and experiences are at driving your goals.<\/p>\n<p>Let&#8217;s imagine you want to <a href=\"https:\/\/userpilot.com\/blog\/drive-product-adoption\/\" target=\"_blank\" rel=\"noopener noreferrer\">improve product adoption.<\/a> You think that an onboarding checklist might help you achieve this goal but it&#8217;s just a hypothesis. To test, you trigger the <a href=\"https:\/\/userpilot.com\/blog\/onboarding-checklist-template\/\" target=\"_blank\" rel=\"noopener noreferrer\">checklist <\/a>for 50% of your new users and watch if it makes any difference.<\/p>\n<p>If it does, you tweak its format or copy and run the test again to see if the changes bring any better results. This continues until the gains are so small that they aren\u2019t worth further effort.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/02\/ab-test-userpilot-product-optimization_8aecc14d5cc2e07bb11d5d639cddf8e7_800.png 1x, https:\/\/images.storychief.com\/account_6827\/ab-test-userpilot-product-optimization_8aecc14d5cc2e07bb11d5d639cddf8e7_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/02\/ab-test-userpilot-product-optimization_8aecc14d5cc2e07bb11d5d639cddf8e7_800.png 1x, https:\/\/images.storychief.com\/account_6827\/ab-test-userpilot-product-optimization_8aecc14d5cc2e07bb11d5d639cddf8e7_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/02\/ab-test-userpilot-product-optimization_8aecc14d5cc2e07bb11d5d639cddf8e7_800.png\" alt=\"A\/B test in Userpilot\" \/><\/picture><figcaption>A\/B testing.<\/figcaption><\/figure>\n<h3 id=\"d29cp\">Track product usage to determine where optimizations are needed<\/h3>\n<p><a href=\"https:\/\/userpilot.com\/blog\/product-usage-analytics-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">Tracking product usage<\/a> is the most reliable way to identify the areas for optimization.<\/p>\n<p>For example, if you see that users don&#8217;t engage with a certain feature that is relevant to their use case or drop off at a certain point in their customer journey, it&#8217;s a clear sign that they face <a href=\"https:\/\/userpilot.com\/blog\/user-friction\/\" target=\"_blank\" rel=\"noopener noreferrer\">friction<\/a>. And that&#8217;s not exactly great for your <a href=\"https:\/\/userpilot.com\/blog\/product-success\" target=\"_blank\" rel=\"noopener noreferrer\">product success<\/a>, so you&#8217;d want to optimize all the kinks out.<\/p>\n<h3 id=\"ffouf\">Collect user feedback data to understand where customer satisfaction is low<\/h3>\n<p>While user behavior data will help you figure out what needs optimizing, it won&#8217;t tell you why or how to do it.<\/p>\n<p>For that, you&#8217;ll need <a href=\"https:\/\/userpilot.com\/blog\/how-to-analyse-qualitative-data\/\" target=\"_blank\" rel=\"noopener noreferrer\">qualitative user insights<\/a> and Userpilot has all the functionality you need to gather them.<\/p>\n<p>For starters, you can easily target specific user segments with user surveys customized to your research questions. In this way, you can <a href=\"https:\/\/userpilot.com\/blog\/customer-feedback-collection\/\" target=\"_blank\" rel=\"noopener noreferrer\">collect feedback<\/a> from those users that are experiencing issues you want to address.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/02\/userpilot-in-app-survey-product-optimization_636ff6623c0014141e8772b864fb9338_800.webp 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/02\/userpilot-in-app-survey-product-optimization_636ff6623c0014141e8772b864fb9338_800.webp 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/02\/userpilot-in-app-survey-product-optimization_636ff6623c0014141e8772b864fb9338_800.webp\" alt=\"In-app survey created in Userpilot\" \/><\/picture><figcaption>In-app survey.<\/figcaption><\/figure>\n<p>What if you don&#8217;t have product usage data indicating that users are experiencing issues? No problem. You can easily use <a href=\"https:\/\/userpilot.com\/blog\/customer-onboarding-feedback-survey-template\/\" target=\"_blank\" rel=\"noopener noreferrer\">surveys <\/a>to unearth problems and diagnose their causes.<\/p>\n<p>To do so, you simply need to follow up your quantitative questions with <a href=\"https:\/\/userpilot.com\/blog\/qualitative-feedback\/\" target=\"_blank\" rel=\"noopener noreferrer\">qualitative <\/a>ones and watch out for hints where your customers might drop.<\/p>\n<p>With<a href=\"https:\/\/userpilot.com\/blog\/nps-survey-best-practices-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\"> NPS surveys<\/a>, it&#8217;s super easy because you can tag and analyze the qualitative answers.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/02\/tag-nps-responses-userpilot_ecf25f75afcf197ebb862d681b329005_800.png 1x, https:\/\/images.storychief.com\/account_6827\/tag-nps-responses-userpilot_ecf25f75afcf197ebb862d681b329005_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/02\/tag-nps-responses-userpilot_ecf25f75afcf197ebb862d681b329005_800.png 1x, https:\/\/images.storychief.com\/account_6827\/tag-nps-responses-userpilot_ecf25f75afcf197ebb862d681b329005_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/02\/tag-nps-responses-userpilot_ecf25f75afcf197ebb862d681b329005_800.png\" alt=\"tag-nps-responses-userpilot\" \/><\/picture><figcaption>Tag NPS responses.<\/figcaption><\/figure>\n<p><span class=\"ng-star-inserted\">You can also trigger <a href=\"https:\/\/userpilot.com\/blog\/mobile-surveys\/\" target=\"_blank\" rel=\"noopener\">NPS on mobile<\/a> with Userpilot! Effortlessly gather valuable user insights and boost satisfaction on-the-go.<\/span><\/p>\n<h2 id=\"3beub\"><strong>Conclusion<\/strong><\/h2>\n<p>Product optimization may involve small changes, but ultimately, this is what makes a difference between good products and amazing ones.<\/p>\n<p>If you&#8217;d like to see how Userpilot can help you develop data-driven product optimization processes, <a href=\"https:\/\/userpilot.com\/userpilot-demo\" target=\"_blank\" rel=\"noopener noreferrer\">book the demo!<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Product optimization is the process of continually introducing incremental improvements and tweaks to the product so that it delivers more value to the users, increases their satisfaction, and drives business goals.<\/p>\n","protected":false},"author":71,"featured_media":25732,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"categories":[214],"tags":[254,979,554,761,217,468,262,216,215,771,429,514],"class_list":["post-25730","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-product-management","tag-a-b-testing","tag-ab-testing","tag-analytics-tools","tag-in-app-surveys","tag-in-app-guidance","tag-in-app-messaging","tag-microsurvey","tag-product-management","tag-product-manager","tag-product-market-fit","tag-user-behavior","tag-user-segmentation"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>The Continuous Product Optimization Guide For Product Managers<\/title>\n<meta name=\"description\" content=\"How can product optimization help product managers build a product that drives value for the customer - and the business? 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