To help you make an informed choice, in this article, I’ll explore the core capabilities and limitations of Hotjar’s session replay and also explain why I believe an all-in-one product growth platform is a better choice for product-driven businesses.<\/p>\n
How is Hotjar<\/strong>\u2019s session replay used?<\/h2>\nHotjar\u2019s session replay lets you reconstruct users\u2019 actions and observe how exactly they interact with your app: what elements they click on, which pages they visit, and how far they scroll.<\/p>\n
Having such a detailed view of the user journey at your fingertips allows you to easily make a number of product improvements. Here are just a few examples of what you can do with session replays:<\/p>\n
\n- Spot UX pain points:<\/strong> Hotjar\u2019s session replays can help identify frustration signals, such as dead clicks<\/a>, rage clicks, or repetitive behaviors, which suggest usability problems.<\/li>\n
- Identify drop-off points:<\/strong> Once you find drop-off points<\/a> in user funnels, you can combine them with session replays to understand the exact reasons behind them and optimize conversion rates accordingly.<\/li>\n
- Find bugs: <\/strong>By watching replays, your developers can quickly spot bugs\u2014such as broken links, unresponsive buttons, or form validation issues\u2014and resolve them to enhance functionality.<\/li>\n<\/ul>\n
![\"Session](\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/image_efea2ac4cae540ce8acbfe4465dc2782_800.png\")
<\/picture>Session recordings dashboard<\/a> on Hotjar.<\/figcaption><\/figure>\nOverview of <\/strong>Hotjar’s session replay feature<\/strong><\/h2>\nNow, let’s understand Hotjar’s core session recording functionalities in detail.<\/p>\n
\n- Multi-page navigation: <\/strong>Hotjar enables you to track and analyze user behavior<\/a> across multiple pages of your app during a single session. This is particularly useful for understanding how users navigate through a series of related pages, such as a product tour that spans multiple product pages and features.<\/li>\n
- Playback speed controls: <\/strong>You can watch at normal speed, speed things up to skim through boring parts, or slow down recordings to 0.5x when you need to catch crucial micro-interactions.<\/li>\n
- Frustration and engagement filters: <\/strong>Hotjar automatically organizes user sessions based on factors like relevance, frustration levels, and engagement. This allows you to quickly see which sessions are most important and watch them first.<\/li>\n
- Path and action filters: <\/strong>You can narrow down session recordings using specific use case scenarios, such as landing page user actions, browser, and mobile device type.<\/li>\n
- Collaboration tools: <\/strong>You can tag relevant teammates, leave comments, add timestamps, and even create clips of critical moments. Hotjar lets you share session insights directly with your UX or support team.<\/li>\n
- Privacy settings: <\/strong>With its customizable privacy settings, you can set data collection parameters to ensure compliance with GDPR, CCPA, and PCI. For example, you can exclude recordings of sensitive information on payment pages.<\/li>\n<\/ul>\n
How much does the Hotjar session replay feature cost?<\/strong><\/h2>\nHotjar’s session replay tool<\/a> is part of its Observe suite. It offers 4 plans:<\/p>\n\n- Basic:<\/strong> This free plan includes up to 35 daily session recordings, heatmaps, and Hubspot integration<\/a>.<\/li>\n
- Plus:<\/strong> At $39 per month, you get up to 100 daily user sessions, page view filters, custom event tracking, and filtering for recordings.<\/li>\n
- Business:<\/strong> Hotjar’s popular plan costs $99 monthly (or $80 per month when billed annually). It includes 500 user sessions, frustration and engagement signals<\/a>, and custom integrations.<\/li>\n
- Scale:<\/strong> This plan, designed for larger businesses, costs $213 per month and offers 500 daily sessions, funnels, and error tracking.<\/li>\n<\/ol>\n
![\"Hotjar](\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/image-1_ed8b5ac8bd19c2af3802c07b7df42938_800.png\")
<\/picture>Subscription packages via Hotjar.<\/figcaption><\/figure>\nWhy you might need a Hotjar alternative?<\/strong><\/h2>\nAfter combing through dozens of user reviews on G2, here are the most common issues I noticed Hotjar users bring up.<\/p>\n
\n- Not all user sessions are recorded: <\/strong>Customers often complain that Hotjar heavily relies on data sampling and doesn\u2019t record all sessions, leaving them with gaps in data and half-baked insights.<\/li>\n
- Lack of auto-capture: <\/strong>Without auto-capture<\/a>, you have to manually configure each interaction you want to track, which requires time and technical expertise.<\/li>\n
- Limited analytics: <\/strong>While Hotjar offers heatmaps, it doesn’t provide traditional web analytics reports like paths, retention tables, and trend reports<\/a> for adding context to session recordings.<\/li>\n
- Lack of engagement tools: <\/strong>Data is only actionable if you act on it. For example, if you see with session recordings that your user is struggling to meaningfully use a feature, the right action would be to create an interactive tour to guide them. Unfortunately, This not only increases costs but also fragments your user data<\/a> across different platforms.<\/li>\n<\/ul>\n
To sum this up, Hotjar is a decent tool for small teams looking for basic insights, but you\u2019ll outgrow it as you scale because it doesn\u2019t have enterprise features like comprehensive analytics<\/a> and integrated engagement tools.<\/p>\nIntroducing Userpilot: The all-in-one product growth platform for SaaS teams<\/h2>\n
Userpilot is a complete suite of tools that not only offers advanced session replay features but also a broad range of features for quantitative and qualitative data collection<\/a> such as analytics reports and user surveys.<\/p>\nIn other words, you get all the session recording features from Hotjar and much more:<\/p>\n
\n- Autocapture: <\/strong>Userpilot automatically records<\/a> important user interactions such as clicks, text inputs, and form submissions. This not only saves you manual work and time but also allows you to analyze historical data without having to anticipate and set anything up in advance.<\/li>\n
- Advanced filters: <\/strong>You can quickly find relevant sessions and analyze specific user segments based on parameters like company and key events. For example, you can choose to watch sessions from users who have interacted with a specific feature if you suspect it\u2019s hard to use and want to confirm your hypothesis.<\/li>\n<\/ul>\n
![\"Apply](\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/image-2_21b5ca59ed616b2eacd6d6a1eea63416_800.png\")
<\/picture>You can filter and segment sessions to quickly find relevant sessions.<\/figcaption><\/figure>\n\n- An activity log panel: <\/strong>View all user actions during the session and jump directly to specific events<\/a> for faster debugging.<\/li>\n
- Skip inactivity: <\/strong>This feature highlights key moments in recordings while auto-skipping inactive periods, allowing you to focus only on critical user actions.<\/li>\n<\/ul>\n
![\"Jump](\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/image-3_c9f31b5961a1921085ab9fad42325f55_800.png\")
<\/picture>Skip inactivity panel breaks down user actions so you can find relevant ones for you easily.<\/figcaption><\/figure>\n\n- Direct access from analytics reports: <\/strong>You can access session replays directly from trend charts, conversion funnels<\/a>, or user profiles to quickly drill down into specific user behavior. For example, if a specific user submits a support ticket, you can search for their name and watch their last sessions to see what went wrong.<\/li>\n
- Session playlists: <\/strong>Organize sessions with your favorite filters into playlists so you can refer back to them when needed without much hassle.<\/li>\n<\/ul>\n
![\"Use](\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/image-4_35e86a3632815cc3dcbde4e6b64af7b2_800.png\")
<\/picture>Save similar sessions in a playlist so you can refer back easily.<\/figcaption><\/figure>\n\n- Comments and notes: <\/strong>You can leave comments and tag team members to ensure you are on the same page and foster cross-team collaboration.<\/li>\n
- Data masking: <\/strong>We have GDPR, HIPAA, and SOC 2 Type II privacy compliances to ensure that valuable user data is secure<\/a> during recordings.<\/li>\n<\/ul>\n
How much does Userpilot cost?<\/strong><\/h3>\nUserpilot’s pricing is based on the total number of Monthly Active Users (MAUs), not sessions or events like our competitors. We\u2019ve figured out that event-based pricing can be unpredictable and lead to unexpected expenses, and that\u2019s not the experience we want for our customers. Hence, we chose a more scalable pricing structure where we grow as you do.<\/p>\n
We offer three plans, but session replays aren\u2019t available on the Starter one, so here\u2019s a breakdown of our plans<\/a> that include the playbacks:<\/p>\n\n- Growth plan:<\/strong> Custom priced, this mid-tier package includes session replay, user surveys<\/a>, advanced analytics reports, and a resource center. This plan is our customers\u2019s top pick so far.<\/li>\n
- Enterprise plan:<\/strong> Available at a quote, this package offers a comprehensive set of features, including session recordings, security audit, custom roles, SAML SSO 2.0 and activity logs, priority support, and third-party integrations<\/a>.<\/li>\n<\/ul>\n
![\"Session](\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/image_efea2ac4cae540ce8acbfe4465dc2782_800.png)
<\/picture>Overview of <\/strong>Hotjar’s session replay feature<\/strong><\/h2>\nNow, let’s understand Hotjar’s core session recording functionalities in detail.<\/p>\n
\n- Multi-page navigation: <\/strong>Hotjar enables you to track and analyze user behavior<\/a> across multiple pages of your app during a single session. This is particularly useful for understanding how users navigate through a series of related pages, such as a product tour that spans multiple product pages and features.<\/li>\n
- Playback speed controls: <\/strong>You can watch at normal speed, speed things up to skim through boring parts, or slow down recordings to 0.5x when you need to catch crucial micro-interactions.<\/li>\n
- Frustration and engagement filters: <\/strong>Hotjar automatically organizes user sessions based on factors like relevance, frustration levels, and engagement. This allows you to quickly see which sessions are most important and watch them first.<\/li>\n
- Path and action filters: <\/strong>You can narrow down session recordings using specific use case scenarios, such as landing page user actions, browser, and mobile device type.<\/li>\n
- Collaboration tools: <\/strong>You can tag relevant teammates, leave comments, add timestamps, and even create clips of critical moments. Hotjar lets you share session insights directly with your UX or support team.<\/li>\n
- Privacy settings: <\/strong>With its customizable privacy settings, you can set data collection parameters to ensure compliance with GDPR, CCPA, and PCI. For example, you can exclude recordings of sensitive information on payment pages.<\/li>\n<\/ul>\n
How much does the Hotjar session replay feature cost?<\/strong><\/h2>\nHotjar’s session replay tool<\/a> is part of its Observe suite. It offers 4 plans:<\/p>\n\n- Basic:<\/strong> This free plan includes up to 35 daily session recordings, heatmaps, and Hubspot integration<\/a>.<\/li>\n
- Plus:<\/strong> At $39 per month, you get up to 100 daily user sessions, page view filters, custom event tracking, and filtering for recordings.<\/li>\n
- Business:<\/strong> Hotjar’s popular plan costs $99 monthly (or $80 per month when billed annually). It includes 500 user sessions, frustration and engagement signals<\/a>, and custom integrations.<\/li>\n
- Scale:<\/strong> This plan, designed for larger businesses, costs $213 per month and offers 500 daily sessions, funnels, and error tracking.<\/li>\n<\/ol>\n
Subscription packages via Hotjar.<\/figcaption><\/figure>\nWhy you might need a Hotjar alternative?<\/strong><\/h2>\nAfter combing through dozens of user reviews on G2, here are the most common issues I noticed Hotjar users bring up.<\/p>\n
\n- Not all user sessions are recorded: <\/strong>Customers often complain that Hotjar heavily relies on data sampling and doesn\u2019t record all sessions, leaving them with gaps in data and half-baked insights.<\/li>\n
- Lack of auto-capture: <\/strong>Without auto-capture<\/a>, you have to manually configure each interaction you want to track, which requires time and technical expertise.<\/li>\n
- Limited analytics: <\/strong>While Hotjar offers heatmaps, it doesn’t provide traditional web analytics reports like paths, retention tables, and trend reports<\/a> for adding context to session recordings.<\/li>\n
- Lack of engagement tools: <\/strong>Data is only actionable if you act on it. For example, if you see with session recordings that your user is struggling to meaningfully use a feature, the right action would be to create an interactive tour to guide them. Unfortunately, This not only increases costs but also fragments your user data<\/a> across different platforms.<\/li>\n<\/ul>\n
To sum this up, Hotjar is a decent tool for small teams looking for basic insights, but you\u2019ll outgrow it as you scale because it doesn\u2019t have enterprise features like comprehensive analytics<\/a> and integrated engagement tools.<\/p>\nIntroducing Userpilot: The all-in-one product growth platform for SaaS teams<\/h2>\n
Userpilot is a complete suite of tools that not only offers advanced session replay features but also a broad range of features for quantitative and qualitative data collection<\/a> such as analytics reports and user surveys.<\/p>\nIn other words, you get all the session recording features from Hotjar and much more:<\/p>\n
\n- Autocapture: <\/strong>Userpilot automatically records<\/a> important user interactions such as clicks, text inputs, and form submissions. This not only saves you manual work and time but also allows you to analyze historical data without having to anticipate and set anything up in advance.<\/li>\n
- Advanced filters: <\/strong>You can quickly find relevant sessions and analyze specific user segments based on parameters like company and key events. For example, you can choose to watch sessions from users who have interacted with a specific feature if you suspect it\u2019s hard to use and want to confirm your hypothesis.<\/li>\n<\/ul>\n
You can filter and segment sessions to quickly find relevant sessions.<\/figcaption><\/figure>\n\n- An activity log panel: <\/strong>View all user actions during the session and jump directly to specific events<\/a> for faster debugging.<\/li>\n
- Skip inactivity: <\/strong>This feature highlights key moments in recordings while auto-skipping inactive periods, allowing you to focus only on critical user actions.<\/li>\n<\/ul>\n
Skip inactivity panel breaks down user actions so you can find relevant ones for you easily.<\/figcaption><\/figure>\n\n- Direct access from analytics reports: <\/strong>You can access session replays directly from trend charts, conversion funnels<\/a>, or user profiles to quickly drill down into specific user behavior. For example, if a specific user submits a support ticket, you can search for their name and watch their last sessions to see what went wrong.<\/li>\n
- Session playlists: <\/strong>Organize sessions with your favorite filters into playlists so you can refer back to them when needed without much hassle.<\/li>\n<\/ul>\n
Save similar sessions in a playlist so you can refer back easily.<\/figcaption><\/figure>\n\n- Comments and notes: <\/strong>You can leave comments and tag team members to ensure you are on the same page and foster cross-team collaboration.<\/li>\n
- Data masking: <\/strong>We have GDPR, HIPAA, and SOC 2 Type II privacy compliances to ensure that valuable user data is secure<\/a> during recordings.<\/li>\n<\/ul>\n
How much does Userpilot cost?<\/strong><\/h3>\nUserpilot’s pricing is based on the total number of Monthly Active Users (MAUs), not sessions or events like our competitors. We\u2019ve figured out that event-based pricing can be unpredictable and lead to unexpected expenses, and that\u2019s not the experience we want for our customers. Hence, we chose a more scalable pricing structure where we grow as you do.<\/p>\n
We offer three plans, but session replays aren\u2019t available on the Starter one, so here\u2019s a breakdown of our plans<\/a> that include the playbacks:<\/p>\n\n- Growth plan:<\/strong> Custom priced, this mid-tier package includes session replay, user surveys<\/a>, advanced analytics reports, and a resource center. This plan is our customers\u2019s top pick so far.<\/li>\n
- Enterprise plan:<\/strong> Available at a quote, this package offers a comprehensive set of features, including session recordings, security audit, custom roles, SAML SSO 2.0 and activity logs, priority support, and third-party integrations<\/a>.<\/li>\n<\/ul>\n
How much does the Hotjar session replay feature cost?<\/strong><\/h2>\nHotjar’s session replay tool<\/a> is part of its Observe suite. It offers 4 plans:<\/p>\n\n- Basic:<\/strong> This free plan includes up to 35 daily session recordings, heatmaps, and Hubspot integration<\/a>.<\/li>\n
- Plus:<\/strong> At $39 per month, you get up to 100 daily user sessions, page view filters, custom event tracking, and filtering for recordings.<\/li>\n
- Business:<\/strong> Hotjar’s popular plan costs $99 monthly (or $80 per month when billed annually). It includes 500 user sessions, frustration and engagement signals<\/a>, and custom integrations.<\/li>\n
- Scale:<\/strong> This plan, designed for larger businesses, costs $213 per month and offers 500 daily sessions, funnels, and error tracking.<\/li>\n<\/ol>\n
Subscription packages via Hotjar.<\/figcaption><\/figure>\nWhy you might need a Hotjar alternative?<\/strong><\/h2>\nAfter combing through dozens of user reviews on G2, here are the most common issues I noticed Hotjar users bring up.<\/p>\n
\n- Not all user sessions are recorded: <\/strong>Customers often complain that Hotjar heavily relies on data sampling and doesn\u2019t record all sessions, leaving them with gaps in data and half-baked insights.<\/li>\n
- Lack of auto-capture: <\/strong>Without auto-capture<\/a>, you have to manually configure each interaction you want to track, which requires time and technical expertise.<\/li>\n
- Limited analytics: <\/strong>While Hotjar offers heatmaps, it doesn’t provide traditional web analytics reports like paths, retention tables, and trend reports<\/a> for adding context to session recordings.<\/li>\n
- Lack of engagement tools: <\/strong>Data is only actionable if you act on it. For example, if you see with session recordings that your user is struggling to meaningfully use a feature, the right action would be to create an interactive tour to guide them. Unfortunately, This not only increases costs but also fragments your user data<\/a> across different platforms.<\/li>\n<\/ul>\n
To sum this up, Hotjar is a decent tool for small teams looking for basic insights, but you\u2019ll outgrow it as you scale because it doesn\u2019t have enterprise features like comprehensive analytics<\/a> and integrated engagement tools.<\/p>\nIntroducing Userpilot: The all-in-one product growth platform for SaaS teams<\/h2>\n
Userpilot is a complete suite of tools that not only offers advanced session replay features but also a broad range of features for quantitative and qualitative data collection<\/a> such as analytics reports and user surveys.<\/p>\nIn other words, you get all the session recording features from Hotjar and much more:<\/p>\n
\n- Autocapture: <\/strong>Userpilot automatically records<\/a> important user interactions such as clicks, text inputs, and form submissions. This not only saves you manual work and time but also allows you to analyze historical data without having to anticipate and set anything up in advance.<\/li>\n
- Advanced filters: <\/strong>You can quickly find relevant sessions and analyze specific user segments based on parameters like company and key events. For example, you can choose to watch sessions from users who have interacted with a specific feature if you suspect it\u2019s hard to use and want to confirm your hypothesis.<\/li>\n<\/ul>\n
You can filter and segment sessions to quickly find relevant sessions.<\/figcaption><\/figure>\n\n- An activity log panel: <\/strong>View all user actions during the session and jump directly to specific events<\/a> for faster debugging.<\/li>\n
- Skip inactivity: <\/strong>This feature highlights key moments in recordings while auto-skipping inactive periods, allowing you to focus only on critical user actions.<\/li>\n<\/ul>\n
Skip inactivity panel breaks down user actions so you can find relevant ones for you easily.<\/figcaption><\/figure>\n\n- Direct access from analytics reports: <\/strong>You can access session replays directly from trend charts, conversion funnels<\/a>, or user profiles to quickly drill down into specific user behavior. For example, if a specific user submits a support ticket, you can search for their name and watch their last sessions to see what went wrong.<\/li>\n
- Session playlists: <\/strong>Organize sessions with your favorite filters into playlists so you can refer back to them when needed without much hassle.<\/li>\n<\/ul>\n
Save similar sessions in a playlist so you can refer back easily.<\/figcaption><\/figure>\n\n- Comments and notes: <\/strong>You can leave comments and tag team members to ensure you are on the same page and foster cross-team collaboration.<\/li>\n
- Data masking: <\/strong>We have GDPR, HIPAA, and SOC 2 Type II privacy compliances to ensure that valuable user data is secure<\/a> during recordings.<\/li>\n<\/ul>\n
How much does Userpilot cost?<\/strong><\/h3>\nUserpilot’s pricing is based on the total number of Monthly Active Users (MAUs), not sessions or events like our competitors. We\u2019ve figured out that event-based pricing can be unpredictable and lead to unexpected expenses, and that\u2019s not the experience we want for our customers. Hence, we chose a more scalable pricing structure where we grow as you do.<\/p>\n
We offer three plans, but session replays aren\u2019t available on the Starter one, so here\u2019s a breakdown of our plans<\/a> that include the playbacks:<\/p>\n\n- Growth plan:<\/strong> Custom priced, this mid-tier package includes session replay, user surveys<\/a>, advanced analytics reports, and a resource center. This plan is our customers\u2019s top pick so far.<\/li>\n
- Enterprise plan:<\/strong> Available at a quote, this package offers a comprehensive set of features, including session recordings, security audit, custom roles, SAML SSO 2.0 and activity logs, priority support, and third-party integrations<\/a>.<\/li>\n<\/ul>\n
- \n
- Basic:<\/strong> This free plan includes up to 35 daily session recordings, heatmaps, and Hubspot integration<\/a>.<\/li>\n
- Plus:<\/strong> At $39 per month, you get up to 100 daily user sessions, page view filters, custom event tracking, and filtering for recordings.<\/li>\n
- Business:<\/strong> Hotjar’s popular plan costs $99 monthly (or $80 per month when billed annually). It includes 500 user sessions, frustration and engagement signals<\/a>, and custom integrations.<\/li>\n
- Scale:<\/strong> This plan, designed for larger businesses, costs $213 per month and offers 500 daily sessions, funnels, and error tracking.<\/li>\n<\/ol>\n
<\/picture>Subscription packages via Hotjar.<\/figcaption><\/figure>\n Why you might need a Hotjar alternative?<\/strong><\/h2>\n
After combing through dozens of user reviews on G2, here are the most common issues I noticed Hotjar users bring up.<\/p>\n
- \n
- Not all user sessions are recorded: <\/strong>Customers often complain that Hotjar heavily relies on data sampling and doesn\u2019t record all sessions, leaving them with gaps in data and half-baked insights.<\/li>\n
- Lack of auto-capture: <\/strong>Without auto-capture<\/a>, you have to manually configure each interaction you want to track, which requires time and technical expertise.<\/li>\n
- Limited analytics: <\/strong>While Hotjar offers heatmaps, it doesn’t provide traditional web analytics reports like paths, retention tables, and trend reports<\/a> for adding context to session recordings.<\/li>\n
- Lack of engagement tools: <\/strong>Data is only actionable if you act on it. For example, if you see with session recordings that your user is struggling to meaningfully use a feature, the right action would be to create an interactive tour to guide them. Unfortunately, This not only increases costs but also fragments your user data<\/a> across different platforms.<\/li>\n<\/ul>\n
To sum this up, Hotjar is a decent tool for small teams looking for basic insights, but you\u2019ll outgrow it as you scale because it doesn\u2019t have enterprise features like comprehensive analytics<\/a> and integrated engagement tools.<\/p>\n
Introducing Userpilot: The all-in-one product growth platform for SaaS teams<\/h2>\n
Userpilot is a complete suite of tools that not only offers advanced session replay features but also a broad range of features for quantitative and qualitative data collection<\/a> such as analytics reports and user surveys.<\/p>\n
In other words, you get all the session recording features from Hotjar and much more:<\/p>\n
- \n
- Autocapture: <\/strong>Userpilot automatically records<\/a> important user interactions such as clicks, text inputs, and form submissions. This not only saves you manual work and time but also allows you to analyze historical data without having to anticipate and set anything up in advance.<\/li>\n
- Advanced filters: <\/strong>You can quickly find relevant sessions and analyze specific user segments based on parameters like company and key events. For example, you can choose to watch sessions from users who have interacted with a specific feature if you suspect it\u2019s hard to use and want to confirm your hypothesis.<\/li>\n<\/ul>\n
<\/picture>You can filter and segment sessions to quickly find relevant sessions.<\/figcaption><\/figure>\n - \n
- An activity log panel: <\/strong>View all user actions during the session and jump directly to specific events<\/a> for faster debugging.<\/li>\n
- Skip inactivity: <\/strong>This feature highlights key moments in recordings while auto-skipping inactive periods, allowing you to focus only on critical user actions.<\/li>\n<\/ul>\n
<\/picture>Skip inactivity panel breaks down user actions so you can find relevant ones for you easily.<\/figcaption><\/figure>\n - \n
- Direct access from analytics reports: <\/strong>You can access session replays directly from trend charts, conversion funnels<\/a>, or user profiles to quickly drill down into specific user behavior. For example, if a specific user submits a support ticket, you can search for their name and watch their last sessions to see what went wrong.<\/li>\n
- Session playlists: <\/strong>Organize sessions with your favorite filters into playlists so you can refer back to them when needed without much hassle.<\/li>\n<\/ul>\n
<\/picture>Save similar sessions in a playlist so you can refer back easily.<\/figcaption><\/figure>\n - \n
- Comments and notes: <\/strong>You can leave comments and tag team members to ensure you are on the same page and foster cross-team collaboration.<\/li>\n
- Data masking: <\/strong>We have GDPR, HIPAA, and SOC 2 Type II privacy compliances to ensure that valuable user data is secure<\/a> during recordings.<\/li>\n<\/ul>\n
How much does Userpilot cost?<\/strong><\/h3>\n
Userpilot’s pricing is based on the total number of Monthly Active Users (MAUs), not sessions or events like our competitors. We\u2019ve figured out that event-based pricing can be unpredictable and lead to unexpected expenses, and that\u2019s not the experience we want for our customers. Hence, we chose a more scalable pricing structure where we grow as you do.<\/p>\n
We offer three plans, but session replays aren\u2019t available on the Starter one, so here\u2019s a breakdown of our plans<\/a> that include the playbacks:<\/p>\n
- \n
- Growth plan:<\/strong> Custom priced, this mid-tier package includes session replay, user surveys<\/a>, advanced analytics reports, and a resource center. This plan is our customers\u2019s top pick so far.<\/li>\n
- Enterprise plan:<\/strong> Available at a quote, this package offers a comprehensive set of features, including session recordings, security audit, custom roles, SAML SSO 2.0 and activity logs, priority support, and third-party integrations<\/a>.<\/li>\n<\/ul>\n
- Data masking: <\/strong>We have GDPR, HIPAA, and SOC 2 Type II privacy compliances to ensure that valuable user data is secure<\/a> during recordings.<\/li>\n<\/ul>\n
- Session playlists: <\/strong>Organize sessions with your favorite filters into playlists so you can refer back to them when needed without much hassle.<\/li>\n<\/ul>\n
- Skip inactivity: <\/strong>This feature highlights key moments in recordings while auto-skipping inactive periods, allowing you to focus only on critical user actions.<\/li>\n<\/ul>\n
- Advanced filters: <\/strong>You can quickly find relevant sessions and analyze specific user segments based on parameters like company and key events. For example, you can choose to watch sessions from users who have interacted with a specific feature if you suspect it\u2019s hard to use and want to confirm your hypothesis.<\/li>\n<\/ul>\n
- Lack of auto-capture: <\/strong>Without auto-capture<\/a>, you have to manually configure each interaction you want to track, which requires time and technical expertise.<\/li>\n
- Plus:<\/strong> At $39 per month, you get up to 100 daily user sessions, page view filters, custom event tracking, and filtering for recordings.<\/li>\n
![\"Hotjar](\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/image-1_ed8b5ac8bd19c2af3802c07b7df42938_800.png)
<\/picture>![\"Apply](\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/image-2_21b5ca59ed616b2eacd6d6a1eea63416_800.png)
<\/picture>![\"Jump](\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/image-3_c9f31b5961a1921085ab9fad42325f55_800.png)
<\/picture>![\"Use](\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/10\/image-4_35e86a3632815cc3dcbde4e6b64af7b2_800.png)
<\/picture>![\"Userpilot](\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2024\/02\/userpilot-pricing-plans-6.png\")
<\/a><\/p>\n