{"id":276756,"date":"2025-06-10T20:58:12","date_gmt":"2025-06-10T20:58:12","guid":{"rendered":"https:\/\/userpilot.com\/blog\/userpilot-for-medtech-support\/"},"modified":"2026-03-13T13:57:14","modified_gmt":"2026-03-13T13:57:14","slug":"userpilot-for-medtech-support","status":"publish","type":"post","link":"https:\/\/userpilot.com\/blog\/userpilot-for-medtech-support\/","title":{"rendered":"How Medtech Companies Reduce Support Volume With Userpilot"},"content":{"rendered":"<p>In MedTech, where Electronic Health Record (EHR) adoption in U.S. hospitals already <a href=\"https:\/\/pmc.ncbi.nlm.nih.gov\/articles\/PMC5553914\/\" target=\"_blank\" rel=\"noopener nofollow\">exceeds 80%<\/a>, support teams are burdened not only by user onboarding but by constant ticket volume and redundant training requests. Manual support simply can&#8217;t scale.<\/p>\n<p>That\u2019s why automated,<a href=\"https:\/\/userpilot.com\/solutions\/in-app-support\/\"> in\u2011app guidance<\/a> <a href=\"https:\/\/userpilot.com\/blog\/interactive-walkthroughs-improve-onboarding\/\">like interactive walkthroughs<\/a>, tooltips, and contextual self\u2011help has become essential.<\/p>\n<p>In this article, I will walk you through exactly how <a href=\"https:\/\/userpilot.com\/\">Userpilot<\/a> helps medtech companies:<\/p>\n<ul>\n<li>Accelerate onboarding without leaning on engineering.<\/li>\n<li>Reduce dependency on live support and training.<\/li>\n<li>Deliver scalable support across every clinical and operational role.<\/li>\n<\/ul>\n<h2 id=\"fes1a\"><strong>1. Provide personalized onboarding for diverse clinical roles<\/strong><\/h2>\n<p>Medtech platforms serve a wide range of users: nurses, clinicians, admins, and billing teams, each with different workflows. A single, generic onboarding experience won\u2019t cut it.<\/p>\n<p>Userpilot helps you reduce support load by tailoring the onboarding journey to each role, no dev work required.<\/p>\n<ul>\n<li><strong>Role-based segmentation: <\/strong>A nurse logging in for the first time should see how to document vitals. An admin should see workflows around calendar configuration and billing tools.<\/li>\n<\/ul>\n<p>With Userpilot, you can <a href=\"https:\/\/userpilot.com\/blog\/user-segmentation\/\" target=\"_blank\" rel=\"noopener noreferrer\">segment onboarding flows<\/a> and product tours by user role, plan, permissions, or behavior. This ensures that each user sees only what\u2019s relevant to them.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/03\/userpilot-support-for-medtech_767c68206d6254c76cc32bec22e59b67_800.jpg 1x, https:\/\/images.storychief.com\/account_6827\/userpilot-support-for-medtech_767c68206d6254c76cc32bec22e59b67_1600.jpg 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/03\/userpilot-support-for-medtech_767c68206d6254c76cc32bec22e59b67_800.jpg 1x, https:\/\/images.storychief.com\/account_6827\/userpilot-support-for-medtech_767c68206d6254c76cc32bec22e59b67_1600.jpg 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/03\/userpilot-support-for-medtech_767c68206d6254c76cc32bec22e59b67_800.jpg\" alt=\"user segmentation\" \/><\/picture><figcaption>Segmenting onboarding flows by role ensures users see only what\u2019s relevant to their job.<\/figcaption><\/figure>\n<ul>\n<li><strong>Interactive flows &amp; tooltips: <\/strong>Most support tickets come from unclear workflows. Submitting a claim, entering medications, or onboarding a new clinic. These are real-world actions with a lot of room for error.<\/li>\n<\/ul>\n<p>Userpilot allows you to place <a href=\"https:\/\/userpilot.com\/blog\/onboarding-tooltips-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">tooltips<\/a>, hotspots, and walkthroughs directly on top of your UI elements. You can walk a user through a task, step by step, without them ever needing to switch tabs or call support.<\/p>\n<p><a href=\"https:\/\/userpilot.com\/blog\/groupize-gamification-case-study\/\" target=\"_blank\" rel=\"noopener noreferrer\">Groupize<\/a>, a travel platform, employed this exact approach to introduce a self-guided virtual assistant for its users. It lets them onboard customers at their own pace while keeping their support workload minimal.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/03\/publish-event_90471e8e481a46264a119da3702439a2_800.jpg 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/03\/publish-event_90471e8e481a46264a119da3702439a2_800.jpg 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/03\/publish-event_90471e8e481a46264a119da3702439a2_800.jpg\" alt=\"interactive tooltips\" \/><\/picture><figcaption>Interactive tooltips guide users step-by-step through key actions.<\/figcaption><\/figure>\n<blockquote><p><em>\u201cBecause we have such a user-friendly tool, and there might be some training involved, we want the training company to be user-friendly. So a really good self-paced onboarding and training, and the ability to deliver content just-in-time for the users, was really important to us.\u201d &#8211; Justin, Groupize.<\/em><\/p><\/blockquote>\n<figure class=\"embed strchf-type-embed regular strchf-size-regular strchf-align-center\">\n<div class=\"embed-container\">\n<div class=\"bookmark-container\" style=\"display: flex;\">\n<p>&nbsp;<\/p>\n<div class=\"bookmark-focusable\" style=\"user-select: none; transition: background 20ms ease-in 0s; cursor: pointer; width: 100%; display: flex; flex-wrap: wrap-reverse; align-items: stretch; text-align: left; overflow: hidden; border: 1px solid rgba(55, 53, 47, 0.16); border-radius: 3px; position: relative; color: inherit;\">\n<div style=\"flex: 4 1 180px; padding: 12px 14px 14px; overflow: hidden; text-align: left;\">\n<div class=\"bookmark-title\" style=\"font-size: 14px; line-height: 20px; color: #37352f; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; min-height: 24px; margin-bottom: 2px;\">[CASE STUDY] How Groupize Gamified Their New User Onboarding With Userpilot<\/div>\n<div class=\"bookmark-description\" style=\"font-size: 12px; line-height: 16px; color: rgba(55, 53, 47, 0.6); height: 32px; overflow: hidden;\">Discover how Groupize gamified their user <a href=\"https:\/\/userpilot.com\/blog\/onboarding-experience\/\">onboarding experience with<\/a> Userpilot without coding, leading to fewer support requests and an industry award!<\/div>\n<div class=\"bookmark-domain\" style=\"display: flex; margin-top: 6px;\">\n<div style=\"font-size: 12px; line-height: 16px; color: #37352f; white-space: nowrap; overflow: hidden; text-overflow: ellipsis;\">userpilot.com<\/div>\n<\/div>\n<\/div>\n<div class=\"bookmark-image\" style=\"flex: 1 1 180px; display: block; position: relative;\">\n<div style=\"position: absolute; top: 0; left: 0; right: 0; bottom: 0;\">\n<div style=\"width: 100%; height: 100%;\"><img decoding=\"async\" style=\"display: block; object-fit: cover; border-radius: 1px; background: white; width: 100%; height: 100%;\" role=\"presentation\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2024\/06\/How-Groupize-Gamified-Their-New-User-Onboarding-With-Userpilot.png\" \/><\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>&nbsp;<\/p>\n<\/div>\n<\/div>\n<\/figure>\n<ul>\n<li><strong>Onboarding checklists: <\/strong>Userpilot checklists show users exactly what to do next. You can build workflows for each role: a nurse learning how to set up a patient record, or a billing manager verifying reimbursement rules. Each step can launch a tooltip or walkthrough.<\/li>\n<\/ul>\n<h2 id=\"20oim\"><strong>2. Facilitate in-app communication for critical updates<\/strong><\/h2>\n<p>In medtech, communication can\u2019t lag behind regulation. Whether it\u2019s ICD-10 code changes, new compliance workflows, or scheduled maintenance, your users need to be informed immediately and in context.<\/p>\n<p>Userpilot helps you deliver <a href=\"https:\/\/userpilot.com\/blog\/product-updates-guide\/\" target=\"_blank\" rel=\"noopener noreferrer\">critical updates<\/a> with <a href=\"https:\/\/userpilot.com\/blog\/in-app-communication\/\" target=\"_blank\" rel=\"noopener noreferrer\">in-app communication,<\/a> without relying on email or support tickets.<\/p>\n<ul>\n<li>Modals are best for updates that require attention before a user proceeds, such as a new compliance protocol that affects daily operations. They interrupt the workflow with intent and are suited for updates that carry risk if missed.<\/li>\n<\/ul>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/03\/userpilot-support-for-medtech-1_61dd729da58a72908a002feefb397f91_800.jpg 1x, https:\/\/images.storychief.com\/account_6827\/userpilot-support-for-medtech-1_61dd729da58a72908a002feefb397f91_1600.jpg 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/03\/userpilot-support-for-medtech-1_61dd729da58a72908a002feefb397f91_800.jpg 1x, https:\/\/images.storychief.com\/account_6827\/userpilot-support-for-medtech-1_61dd729da58a72908a002feefb397f91_1600.jpg 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/03\/userpilot-support-for-medtech-1_61dd729da58a72908a002feefb397f91_800.jpg\" alt=\"modal setting for medtech\" \/><\/picture><figcaption>Use targeted modals to communicate compliance changes at the point of need.<\/figcaption><\/figure>\n<ul>\n<li><strong>When only certain users need to know, targeted messaging helps you avoid alert fatigue<\/strong>. Segment messages by role, feature usage, or access level so the right team sees the update in their context while everyone else stays focused. This is especially useful when different roles interact with the same module in different ways, such as clinical staff versus operations teams in an EHR system.<\/li>\n<li><strong>If a change has a deadline, such as a billing rule going live next week, a persistent banner ensures users are reminded rather than just notified.<\/strong> These are ideal for operational alerts where timing is critical, but the user can continue working.<\/li>\n<li>Not all updates are self-explanatory. <strong>When users need to take action, embed links to helping articles, policy pages, or <a href=\"https:\/\/userpilot.com\/blog\/in-app-training-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">in-app training<\/a>.<\/strong> This helps users comply without switching tools or opening support tickets and ensures they understand how to respond.<\/li>\n<\/ul>\n<h2 id=\"cs9ft\"><strong>3. Minimize support tickets around new features and updates<\/strong><\/h2>\n<p>In medtech, a feature release is never just a feature release. When the update impacts workflows, users need to understand what changed and how it affects their work immediately.<\/p>\n<p>Without in-app guidance, that clarity usually comes in the form of support tickets.<\/p>\n<p>Userpilot gives you the tools to launch complex features with context and confidence. So your users stay informed, and your support team stays ahead.<\/p>\n<ul>\n<li>Use in-app banners or slideouts to introduce new capabilities at the right moment, after login or after a specific action.<\/li>\n<li>A new lab import field or e-prescribing enhancement doesn\u2019t need a training call. It needs a tooltip. Userpilot lets you guide users through what\u2019s new, right on screen, without pulling in support.<\/li>\n<li>After a user interacts with a new feature, trigger a short<a href=\"https:\/\/userpilot.com\/blog\/in-app-surveys\/\" target=\"_blank\" rel=\"noopener noreferrer\"> in-app survey<\/a> to see how it landed. You\u2019ll catch confusion early, close the loop on UX issues, and improve faster. These three moves help reduce ticket volume, improve rollout quality, and build a faster feedback loop between product and support.<\/li>\n<\/ul>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/03\/userpilot-support-for-medtech-1-2_b97565e368e629e75d276d3f44188921_800.jpg 1x, https:\/\/images.storychief.com\/account_6827\/userpilot-support-for-medtech-1-2_b97565e368e629e75d276d3f44188921_1600.jpg 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/03\/userpilot-support-for-medtech-1-2_b97565e368e629e75d276d3f44188921_800.jpg 1x, https:\/\/images.storychief.com\/account_6827\/userpilot-support-for-medtech-1-2_b97565e368e629e75d276d3f44188921_1600.jpg 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/03\/userpilot-support-for-medtech-1-2_b97565e368e629e75d276d3f44188921_800.jpg\" alt=\" post-feature surveys\" \/><\/picture><figcaption>Trigger post-feature surveys to measure adoption and spot friction before it reaches your inbox.<\/figcaption><\/figure>\n<p>And the results speak for themselves. Adam Sixtus, CSM at Delogue, shared that after implementing Userpilot:<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-276783\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/06\/customer-support-testimonial.png\" alt=\"userpilot customer support testimonial\" width=\"1386\" height=\"618\" srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/06\/customer-support-testimonial.png 1386w, https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/06\/customer-support-testimonial-450x201.png 450w, https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/06\/customer-support-testimonial-1024x457.png 1024w, https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/06\/customer-support-testimonial-768x342.png 768w\" sizes=\"(max-width: 1386px) 100vw, 1386px\" \/><\/p>\n<h2 id=\"e1d20\"><strong>4. Centralize training materials with an in-app help center<\/strong><\/h2>\n<p>Support tickets often come from users looking for answers they should be able to find on their own. In medtech, where timing and accuracy matter, that slows everything down. It is especially true when someone is mid-task or on a call with a patient.<\/p>\n<p><a href=\"https:\/\/userpilot.com\/blog\/userpilot-resource-center\/\" target=\"_blank\" rel=\"noopener noreferrer\">Userpilot\u2019s in-app Resource Center <\/a>ensures users have immediate access to support without leaving the product.<\/p>\n<ul>\n<li>Instead of sending users to a separate help site, you can surface walkthroughs, checklists, videos, and docs directly in the UI. If a nurse needs to review charting protocols or an admin needs a checklist on insurance claim guidance, the answers are already there.<\/li>\n<\/ul>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/03\/userpilot-support-for-medtech-2_5cae42c4166c813a143239dcd5365b39_800.jpg 1x, https:\/\/images.storychief.com\/account_6827\/userpilot-support-for-medtech-2_5cae42c4166c813a143239dcd5365b39_1600.jpg 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/03\/userpilot-support-for-medtech-2_5cae42c4166c813a143239dcd5365b39_800.jpg 1x, https:\/\/images.storychief.com\/account_6827\/userpilot-support-for-medtech-2_5cae42c4166c813a143239dcd5365b39_1600.jpg 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/03\/userpilot-support-for-medtech-2_5cae42c4166c813a143239dcd5365b39_800.jpg\" alt=\"resource center\" \/><\/picture><figcaption>Help content lives inside the product, so users get what they need without breaking their workflow.<\/figcaption><\/figure>\n<ul>\n<li>The in-app search bar pulls up help articles, tutorials, or checklists based on what users type in. This becomes especially valuable in time-sensitive environments where even small delays impact care or compliance.<\/li>\n<\/ul>\n<p>Already using Zendesk, Intercom, or Help Scout? Userpilot integrates with your existing knowledge base, so you don\u2019t need to duplicate content. Just bring your current support resources into the UI where they\u2019re easier to access. The result: fewer repetitive tickets, faster resolutions, and more time for your team to focus on product work instead of reactive support.<\/p>\n<h2 id=\"en38m\"><strong>5. Identify and address workflow bottlenecks with product analytics<\/strong><\/h2>\n<p>When users get stuck in multi-step flows like submitting a claim, reviewing labs, or configuring billing rules, these often lead to errors or support tickets. Without the right visibility, you\u2019re left guessing where things are going wrong.<\/p>\n<p>Userpilot\u2019s <a href=\"https:\/\/userpilot.com\/blog\/userpilot-custom-analytics-dashboards\/\" target=\"_blank\" rel=\"noopener noreferrer\">custom dashboards<\/a> let you track drop-offs, completion rates, and feature adoption by role or segment, so you\u2019re seeing friction and quantifying it.<\/p>\n<ul>\n<li>Use <a href=\"https:\/\/userpilot.com\/blog\/userpilot-funnel-analysis\/\" target=\"_blank\" rel=\"noopener noreferrer\">funnel and path analysis<\/a> to see how users move through critical workflows. You\u2019ll know exactly where drop-offs occur and how users branch between screens, so you can fix what\u2019s unclear.<\/li>\n<\/ul>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/03\/paths-filters-userpilot_e93b610a857e06ed79cd9e51034473f6.gif 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/03\/paths-filters-userpilot_e93b610a857e06ed79cd9e51034473f6.gif 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/03\/paths-filters-userpilot_e93b610a857e06ed79cd9e51034473f6.gif\" alt=\"funnel and path analysis\" \/><\/picture><figcaption>Identify high-friction points in workflows like claim submission or data entry with path analysis.<\/figcaption><\/figure>\n<ul>\n<li><a href=\"https:\/\/userpilot.com\/blog\/what-is-session-replay\/\" target=\"_blank\" rel=\"noopener noreferrer\">Session replays<\/a> let you watch real interactions. You can see where someone clicks the wrong button, skips a field, or stalls out on a screen. It\u2019s the fastest way to spot broken UX logic or assumptions.<\/li>\n<\/ul>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/03\/userpilot-session-replay_a53875c69a2b4332c1cdd8218d002257_800.jpg 1x, https:\/\/images.storychief.com\/account_6827\/userpilot-session-replay_a53875c69a2b4332c1cdd8218d002257_1600.jpg 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/03\/userpilot-session-replay_a53875c69a2b4332c1cdd8218d002257_800.jpg 1x, https:\/\/images.storychief.com\/account_6827\/userpilot-session-replay_a53875c69a2b4332c1cdd8218d002257_1600.jpg 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/03\/userpilot-session-replay_a53875c69a2b4332c1cdd8218d002257_800.jpg\" alt=\"Session replays\" \/><\/picture><figcaption>Replays help you diagnose where users get confused or click off-path.<\/figcaption><\/figure>\n<p>Once you know what\u2019s broken, you can fix it without waiting on a roadmap. You can add a tooltip, adjust the flow, or trigger a targeted alert directly on the screen that\u2019s causing trouble.<\/p>\n<p>The result? Faster issue resolution, fewer support tickets, and a smoother experience for every user, no matter their role.<\/p>\n<h2 id=\"4gmi8\">\ud83d\ude80 In-app support that scales with care<\/h2>\n<p>It\u2019s about enabling clinicians, admins, and ops teams to move confidently through complex workflows without delays, errors, or frustration.<\/p>\n<p>With Userpilot, you shift from reactive support to proactive, in-app education. Everything happens inside the product, where guidance is most effective.<\/p>\n<p>Each tooltip, checklist, banner, or guide is a chance to reduce friction, prevent tickets, and improve adoption across diverse user roles. Since Userpilot doesn\u2019t require engineering effort to launch or iterate, your support experience can evolve as quickly as your product does.<\/p>\n<p>Security and compliance are foundational in healthcare. Userpilot is built with enterprise-grade infrastructure and full <a href=\"https:\/\/userpilot.com\/security\/\" target=\"_blank\" rel=\"noopener noreferrer\">GDPR compliance<\/a>, making it safe to use in regulated environments.<\/p>\n<p><a href=\"https:\/\/userpilot.com\/userpilot-demo\" target=\"_blank\" rel=\"noopener noreferrer\">Book a free demo with Userpilot<\/a> and see how easy it is to create the best onboarding experience, fewer support requests, and a scalable support strategy that grows with your product and user base.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Most support tickets in medtech are avoidable. With Userpilot, teams embed personalized in-app guidance and self-serve help that reduce ticket volume, speed up onboarding, and scale support without extra engineering effort.<\/p>\n","protected":false},"author":64,"featured_media":276757,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"categories":[488],"tags":[366,307,609,218,220,92,236],"class_list":["post-276756","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-user-engagement","tag-customer-support","tag-in-app-communication","tag-in-app-feedback","tag-in-app-training","tag-in-app-tutorials","tag-onboarding-ux","tag-user-feedback"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How Medtech Companies Reduce Support Volume With Userpilot<\/title>\n<meta name=\"description\" content=\"Discover how medtech companies reduce support volume and improve onboarding by delivering personalized in-app guidance without relying on engineering.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/userpilot.com\/blog\/userpilot-for-medtech-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How Medtech Companies Reduce Support Volume With Userpilot\" \/>\n<meta property=\"og:description\" content=\"Discover how medtech companies reduce support volume and improve onboarding by delivering personalized in-app guidance without relying on engineering.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/userpilot.com\/blog\/userpilot-for-medtech-support\/\" \/>\n<meta property=\"og:site_name\" content=\"Thoughts about Product Adoption, User Onboarding and Good UX | Userpilot Blog\" \/>\n<meta property=\"article:published_time\" content=\"2025-06-10T20:58:12+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-13T13:57:14+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/06\/how-medtech-companies-reduce-support-volume-with-userpilot_0166ef21f7be450198b4a8120e04959c_2000.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1876\" \/>\n\t<meta property=\"og:image:height\" content=\"1228\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Nat\u00e1lia Kimli\u010dkov\u00e1\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Nat\u00e1lia Kimli\u010dkov\u00e1\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"9 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/userpilot.com\/blog\/userpilot-for-medtech-support\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/userpilot.com\/blog\/userpilot-for-medtech-support\/\"},\"author\":{\"name\":\"Nat\u00e1lia Kimli\u010dkov\u00e1\",\"@id\":\"https:\/\/userpilot.com\/blog\/#\/schema\/person\/fcf0589d0f896b365adeb8a395009259\"},\"headline\":\"How Medtech Companies Reduce Support Volume With Userpilot\",\"datePublished\":\"2025-06-10T20:58:12+00:00\",\"dateModified\":\"2026-03-13T13:57:14+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/userpilot.com\/blog\/userpilot-for-medtech-support\/\"},\"wordCount\":1505,\"commentCount\":0,\"image\":{\"@id\":\"https:\/\/userpilot.com\/blog\/userpilot-for-medtech-support\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/06\/how-medtech-companies-reduce-support-volume-with-userpilot_0166ef21f7be450198b4a8120e04959c_2000.png\",\"keywords\":[\"customer support\",\"in app communication\",\"in-app feedback\",\"in-app training\",\"in-app tutorials\",\"Onboarding UX\",\"user feedback\"],\"articleSection\":[\"User Engagement\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/userpilot.com\/blog\/userpilot-for-medtech-support\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/userpilot.com\/blog\/userpilot-for-medtech-support\/\",\"url\":\"https:\/\/userpilot.com\/blog\/userpilot-for-medtech-support\/\",\"name\":\"How Medtech Companies Reduce Support Volume With Userpilot\",\"isPartOf\":{\"@id\":\"https:\/\/userpilot.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/userpilot.com\/blog\/userpilot-for-medtech-support\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/userpilot.com\/blog\/userpilot-for-medtech-support\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/06\/how-medtech-companies-reduce-support-volume-with-userpilot_0166ef21f7be450198b4a8120e04959c_2000.png\",\"datePublished\":\"2025-06-10T20:58:12+00:00\",\"dateModified\":\"2026-03-13T13:57:14+00:00\",\"author\":{\"@id\":\"https:\/\/userpilot.com\/blog\/#\/schema\/person\/fcf0589d0f896b365adeb8a395009259\"},\"description\":\"Discover how medtech companies reduce support volume and improve onboarding by delivering personalized in-app guidance without relying on engineering.\",\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/userpilot.com\/blog\/userpilot-for-medtech-support\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/userpilot.com\/blog\/userpilot-for-medtech-support\/#primaryimage\",\"url\":\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/06\/how-medtech-companies-reduce-support-volume-with-userpilot_0166ef21f7be450198b4a8120e04959c_2000.png\",\"contentUrl\":\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/06\/how-medtech-companies-reduce-support-volume-with-userpilot_0166ef21f7be450198b4a8120e04959c_2000.png\",\"width\":1876,\"height\":1228,\"caption\":\"How Medtech Companies Reduce Support Volume With Userpilot cover\"},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/userpilot.com\/blog\/#website\",\"url\":\"https:\/\/userpilot.com\/blog\/\",\"name\":\"Thoughts about Product Adoption, User Onboarding and Good UX | Userpilot Blog\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/userpilot.com\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/userpilot.com\/blog\/#\/schema\/person\/fcf0589d0f896b365adeb8a395009259\",\"name\":\"Nat\u00e1lia Kimli\u010dkov\u00e1\",\"description\":\"I'm a B2B SaaS marketer who's passionate about a PLG (Product-Led Growth). Which means I'm always looking for creative ways to get our product in front of more users. Let's connect and chat about how we can make our products shine.\",\"sameAs\":[\"https:\/\/www.linkedin.com\/in\/nataliakimlickova\/\"],\"url\":\"https:\/\/userpilot.com\/blog\/author\/nataliauserpilot-co\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"How Medtech Companies Reduce Support Volume With Userpilot","description":"Discover how medtech companies reduce support volume and improve onboarding by delivering personalized in-app guidance without relying on engineering.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/userpilot.com\/blog\/userpilot-for-medtech-support\/","og_locale":"en_US","og_type":"article","og_title":"How Medtech Companies Reduce Support Volume With Userpilot","og_description":"Discover how medtech companies reduce support volume and improve onboarding by delivering personalized in-app guidance without relying on engineering.","og_url":"https:\/\/userpilot.com\/blog\/userpilot-for-medtech-support\/","og_site_name":"Thoughts about Product Adoption, User Onboarding and Good UX | Userpilot Blog","article_published_time":"2025-06-10T20:58:12+00:00","article_modified_time":"2026-03-13T13:57:14+00:00","og_image":[{"width":1876,"height":1228,"url":"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/06\/how-medtech-companies-reduce-support-volume-with-userpilot_0166ef21f7be450198b4a8120e04959c_2000.png","type":"image\/png"}],"author":"Nat\u00e1lia Kimli\u010dkov\u00e1","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Nat\u00e1lia Kimli\u010dkov\u00e1","Est. reading time":"9 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/userpilot.com\/blog\/userpilot-for-medtech-support\/#article","isPartOf":{"@id":"https:\/\/userpilot.com\/blog\/userpilot-for-medtech-support\/"},"author":{"name":"Nat\u00e1lia Kimli\u010dkov\u00e1","@id":"https:\/\/userpilot.com\/blog\/#\/schema\/person\/fcf0589d0f896b365adeb8a395009259"},"headline":"How Medtech Companies Reduce Support Volume With Userpilot","datePublished":"2025-06-10T20:58:12+00:00","dateModified":"2026-03-13T13:57:14+00:00","mainEntityOfPage":{"@id":"https:\/\/userpilot.com\/blog\/userpilot-for-medtech-support\/"},"wordCount":1505,"commentCount":0,"image":{"@id":"https:\/\/userpilot.com\/blog\/userpilot-for-medtech-support\/#primaryimage"},"thumbnailUrl":"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/06\/how-medtech-companies-reduce-support-volume-with-userpilot_0166ef21f7be450198b4a8120e04959c_2000.png","keywords":["customer support","in app communication","in-app feedback","in-app training","in-app tutorials","Onboarding UX","user feedback"],"articleSection":["User Engagement"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/userpilot.com\/blog\/userpilot-for-medtech-support\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/userpilot.com\/blog\/userpilot-for-medtech-support\/","url":"https:\/\/userpilot.com\/blog\/userpilot-for-medtech-support\/","name":"How Medtech Companies Reduce Support Volume With Userpilot","isPartOf":{"@id":"https:\/\/userpilot.com\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/userpilot.com\/blog\/userpilot-for-medtech-support\/#primaryimage"},"image":{"@id":"https:\/\/userpilot.com\/blog\/userpilot-for-medtech-support\/#primaryimage"},"thumbnailUrl":"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/06\/how-medtech-companies-reduce-support-volume-with-userpilot_0166ef21f7be450198b4a8120e04959c_2000.png","datePublished":"2025-06-10T20:58:12+00:00","dateModified":"2026-03-13T13:57:14+00:00","author":{"@id":"https:\/\/userpilot.com\/blog\/#\/schema\/person\/fcf0589d0f896b365adeb8a395009259"},"description":"Discover how medtech companies reduce support volume and improve onboarding by delivering personalized in-app guidance without relying on engineering.","inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/userpilot.com\/blog\/userpilot-for-medtech-support\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/userpilot.com\/blog\/userpilot-for-medtech-support\/#primaryimage","url":"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/06\/how-medtech-companies-reduce-support-volume-with-userpilot_0166ef21f7be450198b4a8120e04959c_2000.png","contentUrl":"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/06\/how-medtech-companies-reduce-support-volume-with-userpilot_0166ef21f7be450198b4a8120e04959c_2000.png","width":1876,"height":1228,"caption":"How Medtech Companies Reduce Support Volume With Userpilot cover"},{"@type":"WebSite","@id":"https:\/\/userpilot.com\/blog\/#website","url":"https:\/\/userpilot.com\/blog\/","name":"Thoughts about Product Adoption, User Onboarding and Good UX | Userpilot Blog","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/userpilot.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/userpilot.com\/blog\/#\/schema\/person\/fcf0589d0f896b365adeb8a395009259","name":"Nat\u00e1lia Kimli\u010dkov\u00e1","description":"I'm a B2B SaaS marketer who's passionate about a PLG (Product-Led Growth). Which means I'm always looking for creative ways to get our product in front of more users. Let's connect and chat about how we can make our products shine.","sameAs":["https:\/\/www.linkedin.com\/in\/nataliakimlickova\/"],"url":"https:\/\/userpilot.com\/blog\/author\/nataliauserpilot-co\/"}]}},"_links":{"self":[{"href":"https:\/\/userpilot.com\/blog\/wp-json\/wp\/v2\/posts\/276756","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/userpilot.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/userpilot.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/userpilot.com\/blog\/wp-json\/wp\/v2\/users\/64"}],"replies":[{"embeddable":true,"href":"https:\/\/userpilot.com\/blog\/wp-json\/wp\/v2\/comments?post=276756"}],"version-history":[{"count":6,"href":"https:\/\/userpilot.com\/blog\/wp-json\/wp\/v2\/posts\/276756\/revisions"}],"predecessor-version":[{"id":630683,"href":"https:\/\/userpilot.com\/blog\/wp-json\/wp\/v2\/posts\/276756\/revisions\/630683"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/userpilot.com\/blog\/wp-json\/wp\/v2\/media\/276757"}],"wp:attachment":[{"href":"https:\/\/userpilot.com\/blog\/wp-json\/wp\/v2\/media?parent=276756"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/userpilot.com\/blog\/wp-json\/wp\/v2\/categories?post=276756"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/userpilot.com\/blog\/wp-json\/wp\/v2\/tags?post=276756"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}