{"id":276802,"date":"2025-06-11T15:48:12","date_gmt":"2025-06-11T15:48:12","guid":{"rendered":"https:\/\/userpilot.com\/blog\/userpilot-for-medtech-user-experience\/"},"modified":"2025-06-11T20:26:01","modified_gmt":"2025-06-11T20:26:01","slug":"userpilot-for-medtech-user-experience","status":"publish","type":"post","link":"https:\/\/userpilot.com\/blog\/userpilot-for-medtech-user-experience\/","title":{"rendered":"How Medtech Companies Can Improve User Experience with Userpilot"},"content":{"rendered":"<p>Digital\u2010health adoption exploded during the pandemic, with <a href=\"https:\/\/www.mckinsey.com\/industries\/healthcare\/our-insights\/telehealth-a-quarter-trillion-dollar-post-covid-19-reality\" target=\"_blank\" rel=\"nofollow noopener\">McKinsey reporting a 78-fold increase between February and April 2020<\/a>, before things settled back into a steadier growth curve.<\/p>\n<p>Yet one glaring challenge remains: healthcare apps struggle to keep users engaged. In our 2024 benchmark, <a href=\"https:\/\/userpilot.com\/blog\/healthcare-product-metrics-benchmark-report\/#month-1-retention-rate\" target=\"_blank\" rel=\"noopener noreferrer\">Month-1 retention for healthcare sits at just 34.5%<\/a>, fully 12.4 points below the 46.9% average across industries and last in our study.<\/p>\n<p>There\u2019s huge upside if Medtech teams can close that gap, and this article will show you how Userpilot can help improve activation, <a href=\"https:\/\/userpilot.com\/role\/product-management\" target=\"_blank\" rel=\"noopener noreferrer\">deepen engagement, and boost retention<\/a>.<\/p>\n<h2 id=\"6t9uq\"><strong>1. Onboard and train users<\/strong><\/h2>\n<p><a href=\"https:\/\/userpilot.com\/saas-product-metrics\/\" target=\"_blank\" rel=\"noopener noreferrer\">The average activation rate for medtech companies is 23.8%<\/a>. That\u2019s low when compared with the overall average of 37.5%.<\/p>\n<p>The main culprits?<\/p>\n<ul>\n<li>The strict regulations surrounding medical devices.<\/li>\n<li>Complexity of integrating new devices into existing healthcare workflows.<\/li>\n<li>The fact that most Medtech solutions require specialized knowledge and training to operate.<\/li>\n<\/ul>\n<p>With Userpilot\u2019s flow builder, you can create <a href=\"https:\/\/userpilot.com\/blog\/user-onboarding-flow\/\" target=\"_blank\" rel=\"noopener noreferrer\">interactive onboarding flows<\/a> to address these issues, especially the last point about specialized knowledge.<\/p>\n<p>For example, you could:<\/p>\n<ul>\n<li>Equip ICU teams with <a href=\"https:\/\/userpilot.com\/blog\/step-by-step-guides\/\" target=\"_blank\" rel=\"noopener noreferrer\">step-by-step walkthroughs<\/a> so nurses can confidently use life-support dashboards in under ten minutes.<\/li>\n<li><a href=\"https:\/\/userpilot.com\/blog\/create-user-journey-map\/\" target=\"_blank\" rel=\"noopener noreferrer\">Create tailored user journeys<\/a> based on specific conditions. For example, guide a newly diagnosed cancer patient through their treatment portal with different information and steps than someone using the portal for a routine check-up.<\/li>\n<li>Implement structured training flows for medical device operators that teach required competencies <em>and <\/em>automatically document their progress.<\/li>\n<\/ul>\n<figure class=\"gallery regular\">\n<div class=\"strchf-gallery\">\n<div class=\"strchf-gallery-preloader\" style=\"background-color: #f8f8f8; line-height: 0; margin-top: 40px; padding: 30% 0; text-align: center; width: 100%;\">\n<div style=\"background: url(data:image\/gif; base64,r0lgodlhlaasapueaodg4kurq9pt0\/j4+jubm9xv1fly8ubm5qampqenp8rkyttu1mjiyli4uoxl5ezs7kysrle3t6cgokghoehh4cpdw9vb25qamr6+vsnjyc\/pz\/hx8b29vctexmlcwra2tuli4qqqquvr666urq+vr+tk5nra2pycnj+fn\/pz8waaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaach\/c05fvfndqvbfmi4waweaaaah+qqeawd\/acwaaaaalaasaaadpji63p4wykmrvtjrzbv\/yciozgmeakqubou+cewcqqdaaueekccyuv3vv6lzzmikcslsop\/qqhrkrvqvweucach5baudaaaalakafaaoaaqaaauvodjncmceqgrokbpfkhc3wctkjx2gach5baudaaaalagaewaqaayaaauiiaach2iej0qqegoaxriujwqsxjet9xktmrxljykzserucaah+qqfawaaacwiabmaggagaaafkydwznkdngiqrg\/heuzqwauqviqiu3rtglextmxh1uq\/xizyo55giqxtgqiaifkebqmaaaascaataboabgaabsqgqaeiaz5owpojansdoc5qrdoq1diajqe63er0qsh4lsfpfqiaifkebqmaaaascaauaboabaaabrogii6kseeqvzbvwkii7baf+8a2vtvjmfkaeaah+qqfawaaacwiabmaggagaaafkcagjuroggvaomlfeju6krjovc+ank1t4wrdibdqvwi+h0lbup18gbaaifkebqmaaaascaatabsabgaabtpgmfiwaj7hca6nrlzsal1qpdzp+l4luhoq1qnm+fvmh1\/qrzamxddwjfcl4uwk222pdqeaifkebqmaaaascaatabsabgaabtmgadypajpplpvnk36v+xaiwz7bsmz32con4e+0ww1nwiaragpkaacbtlcrkvxwhakhdqeaifkebqmaaaascaatabsabgaabjpaagawebqniayddgwafzojxsleujmcw0airbsdycnginl2v2hwgddwjbif6re6x2aoqmk4cil6\/0rbach5baudaaaalakaewaaaayaaauticcojecjz1lsuzssr6kucljeil4yjf8mioro1yv+giyxkhyt0ril1yrbakpcach5baudaaaalakaewabaayaaau3iccojhbk2vgohieamuawb2etaunzhqdzmpxirlcudeqyueg0kpc3vmxgqt1ypf1xttopsmdzcaah+qqfawaaacwjabmagwagaaagmccbceguwixf4uewxcafegba8gxjq4odlfm0skvi5rew3ca933bzzhrwr+\/p86xouomaifkebqmaaaascqatabsabgaabjtagxbifipexeehkzkkkxecizi8skvocoqpuhkqrivxmdbyvech+ep+dqptktpnplqxcmcqach5baudaaealaoaewaaaayaaaqommhjwxh1arkzlqhszb2nkn6qsajmtwe6bon73hkyjfuz+clbjzoiaaah+qqfawaaacwkabmaggagaaafiyagjmrpuijqkgfhhsdlqsym2quc43jujy0mreqdfh8rfsoeach5baudaaaalaoaewaaaayaaamdclrcfgo6zkoxjx2dz1hfrhvogiroul3ziqwobcuaifkebqmaaaasfaatabaabgaabixagxbifb4ow8ejobwbakpb47kshp7ukabkvgkrsqbqcruzj8igach5baudaaaalaoaewaaaayaaaygwifwscwaj8iksamadjrcegnzbbqgumr1ck0ynd2wmagaifkebqmaaaasfqataa8abgaabbhwyemrpquhnri7qwiaspddiglowcktvgqaifkebqmaaaasfqauaa4abaaabhhaghbilhe4jqqfsmqimurm0amgsovgabaaifkebqmaaaasfqauaa4abaaabrqgii6kurrgsplfdahgoravxj5gcaah+qqfawaaacwkabqagqaeaaaee3disasd7919hyfgyindr46jfgeaifkebqmaaaascgauabkabaaabbfwyemrpc7dxvsbgsco3mhoeqah+qqfawaaacwkabuagaacaaagd8cccuasgo9hordjzgokqqah+qqfawaaacwkabuagaacaaafdibwawrpnidfvspqomoiach5baudaaaalakafqazaaiaaaysqmnpaigaj0ikwqbaozjq6diiach5baudaaaalakafaazaaqaaauw4gbzq2meacpef6lu8ftarcvfoo2\/iqah+qqfawaaacwjabqadgaeaaaggcbup5mcgi9id4hgqsipbyxteyqkpuxqmqgaifkebqmaawascqauaa4abaaaag9eaqploc6webdgmq26raaaow==); display: block; height: 44px; margin: 0 auto -44px; position: relative; top: -22px; width: 44px;\"><\/div>\n<\/div>\n<div class=\"strchf-gallery-images\" style=\"display: none;\">\n<div style=\"max-width: 100%; padding: 0; margin: 0;\"><picture style=\"max-width: 100%; padding: 0; margin: 0;\"><source srcset=\"https:\/\/images.storychief.com\/account_6827\/image-18_b9fffb32c6e333ce6cf97145ed9b1d68_800.jpg 1x, https:\/\/images.storychief.com\/account_6827\/image-18_b9fffb32c6e333ce6cf97145ed9b1d68_1600.jpg 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/images.storychief.com\/account_6827\/image-18_b9fffb32c6e333ce6cf97145ed9b1d68_800.jpg 1x, https:\/\/images.storychief.com\/account_6827\/image-18_b9fffb32c6e333ce6cf97145ed9b1d68_1600.jpg 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" style=\"max-width: 100%; padding: 0; margin: 0 auto 0 auto;\" src=\"https:\/\/images.storychief.com\/account_6827\/image-18_b9fffb32c6e333ce6cf97145ed9b1d68_800.jpg\" \/><\/picture><\/div>\n<div style=\"max-width: 100%; padding: 0; margin: 0;\"><picture style=\"max-width: 100%; padding: 0; margin: 0;\"><source srcset=\"https:\/\/images.storychief.com\/account_6827\/image-19_be63e722e9987abc56c1b1d8dd9474fd_800.jpg 1x, https:\/\/images.storychief.com\/account_6827\/image-19_be63e722e9987abc56c1b1d8dd9474fd_1600.jpg 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/images.storychief.com\/account_6827\/image-19_be63e722e9987abc56c1b1d8dd9474fd_800.jpg 1x, https:\/\/images.storychief.com\/account_6827\/image-19_be63e722e9987abc56c1b1d8dd9474fd_1600.jpg 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" style=\"max-width: 100%; padding: 0; margin: 0 auto 0 auto;\" src=\"https:\/\/images.storychief.com\/account_6827\/image-19_be63e722e9987abc56c1b1d8dd9474fd_800.jpg\" \/><\/picture><\/div>\n<div style=\"max-width: 100%; padding: 0; margin: 0;\"><picture style=\"max-width: 100%; padding: 0; margin: 0;\"><source srcset=\"https:\/\/images.storychief.com\/account_6827\/image-20_2c63802e5db80c223a85acd2e191f007_800.jpg 1x, https:\/\/images.storychief.com\/account_6827\/image-20_2c63802e5db80c223a85acd2e191f007_1600.jpg 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/images.storychief.com\/account_6827\/image-20_2c63802e5db80c223a85acd2e191f007_800.jpg 1x, https:\/\/images.storychief.com\/account_6827\/image-20_2c63802e5db80c223a85acd2e191f007_1600.jpg 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" style=\"max-width: 100%; padding: 0; margin: 0 auto 0 auto;\" src=\"https:\/\/images.storychief.com\/account_6827\/image-20_2c63802e5db80c223a85acd2e191f007_800.jpg\" \/><\/picture><\/div>\n<div style=\"max-width: 100%; padding: 0; margin: 0;\"><picture style=\"max-width: 100%; padding: 0; margin: 0;\"><source srcset=\"https:\/\/images.storychief.com\/account_6827\/image-21_81ae6cf24c55b00e3105de1d91ea3c29_800.jpg 1x, https:\/\/images.storychief.com\/account_6827\/image-21_81ae6cf24c55b00e3105de1d91ea3c29_1600.jpg 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/images.storychief.com\/account_6827\/image-21_81ae6cf24c55b00e3105de1d91ea3c29_800.jpg 1x, https:\/\/images.storychief.com\/account_6827\/image-21_81ae6cf24c55b00e3105de1d91ea3c29_1600.jpg 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" style=\"max-width: 100%; padding: 0; margin: 0 auto 0 auto;\" src=\"https:\/\/images.storychief.com\/account_6827\/image-21_81ae6cf24c55b00e3105de1d91ea3c29_800.jpg\" \/><\/picture><\/div>\n<div style=\"max-width: 100%; padding: 0; margin: 0;\"><picture style=\"max-width: 100%; padding: 0; margin: 0;\"><source srcset=\"https:\/\/images.storychief.com\/account_6827\/image-22_d6def973641306201182775c7789598c_800.jpg 1x, https:\/\/images.storychief.com\/account_6827\/image-22_d6def973641306201182775c7789598c_1600.jpg 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/images.storychief.com\/account_6827\/image-22_d6def973641306201182775c7789598c_800.jpg 1x, https:\/\/images.storychief.com\/account_6827\/image-22_d6def973641306201182775c7789598c_1600.jpg 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" style=\"max-width: 100%; padding: 0; margin: 0 auto 0 auto;\" src=\"https:\/\/images.storychief.com\/account_6827\/image-22_d6def973641306201182775c7789598c_800.jpg\" \/><\/picture><\/div>\n<\/div>\n<div class=\"strchf-gallery-controls\" style=\"display: none;\">\n<div class=\"strchf-gallery-control-prev\" role=\"button\">\u2039<\/div>\n<div class=\"strchf-gallery-control-next\" role=\"button\">\u203a<\/div>\n<\/div>\n<div class=\"strchf-gallery-nav\" style=\"display: none;\">\n<div role=\"button\"><\/div>\n<div role=\"button\"><\/div>\n<div role=\"button\"><\/div>\n<div role=\"button\"><\/div>\n<div role=\"button\"><\/div>\n<\/div>\n<\/div><figcaption>Build and track your onboarding flows code-free with <a href=\"https:\/\/userpilot.com\/userpilot-demo\/\" target=\"_blank\" rel=\"noopener noreferrer\">Userpilot<\/a>.<\/figcaption><\/figure>\n<h2 id=\"4810d\"><strong>2. Personalize care and experiences<\/strong><\/h2>\n<p>Most patients only use medtech tools a few times a year, so there\u2019s always that anxiety with navigating products after a long while.<\/p>\n<p>Instead of leaving users to themselves, Userpilot lets you <a href=\"https:\/\/userpilot.com\/blog\/user-behavior-tracking\/\" target=\"_blank\" rel=\"noopener noreferrer\">collect behavioral data<\/a> and use that to continue shaping their product experiences, ensuring they never get lost.<\/p>\n<p>How?<\/p>\n<ul>\n<li><strong>Personalized support: <\/strong>You can create segment-specific knowledge bases filled with FAQs, interactive tutorials, and a chatbot that helps users solve problems in real time.<\/li>\n<li><strong>Contextual messaging: <\/strong>With Userpilot, you can build UI elements like tooltips, modals, and <a href=\"https:\/\/userpilot.com\/blog\/mobile-slideouts\/\" target=\"_blank\" rel=\"noopener noreferrer\">slideouts<\/a> that trigger based on a user\u2019s behavior. For example, you can trigger a slideout with troubleshooting tips if a user repeatedly clicks on an error message, or a modal offering more information when they hesitate on a critical input field.<\/li>\n<li><strong>Push notifications: <\/strong>If you have a mobile app, you can create personalized push notifications that deliver at the right time. Userpilot also has an <a href=\"https:\/\/userpilot.com\/blog\/content-localization\/\" target=\"_blank\" rel=\"noopener noreferrer\">AI-powered localization<\/a> feature that lets you address the user in their native language for improved engagement.<\/li>\n<\/ul>\n<figure class=\"gallery regular\">\n<div class=\"strchf-gallery\">\n<div class=\"strchf-gallery-preloader\" style=\"background-color: #f8f8f8; line-height: 0; margin-top: 40px; padding: 30% 0; text-align: center; width: 100%;\">\n<div style=\"background: url(data:image\/gif; base64,r0lgodlhlaasapueaodg4kurq9pt0\/j4+jubm9xv1fly8ubm5qampqenp8rkyttu1mjiyli4uoxl5ezs7kysrle3t6cgokghoehh4cpdw9vb25qamr6+vsnjyc\/pz\/hx8b29vctexmlcwra2tuli4qqqquvr666urq+vr+tk5nra2pycnj+fn\/pz8waaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaach\/c05fvfndqvbfmi4waweaaaah+qqeawd\/acwaaaaalaasaaadpji63p4wykmrvtjrzbv\/yciozgmeakqubou+cewcqqdaaueekccyuv3vv6lzzmikcslsop\/qqhrkrvqvweucach5baudaaaalakafaaoaaqaaauvodjncmceqgrokbpfkhc3wctkjx2gach5baudaaaalagaewaqaayaaauiiaach2iej0qqegoaxriujwqsxjet9xktmrxljykzserucaah+qqfawaaacwiabmaggagaaafkydwznkdngiqrg\/heuzqwauqviqiu3rtglextmxh1uq\/xizyo55giqxtgqiaifkebqmaaaascaataboabgaabsqgqaeiaz5owpojansdoc5qrdoq1diajqe63er0qsh4lsfpfqiaifkebqmaaaascaauaboabaaabrogii6kseeqvzbvwkii7baf+8a2vtvjmfkaeaah+qqfawaaacwiabmaggagaaafkcagjuroggvaomlfeju6krjovc+ank1t4wrdibdqvwi+h0lbup18gbaaifkebqmaaaascaatabsabgaabtpgmfiwaj7hca6nrlzsal1qpdzp+l4luhoq1qnm+fvmh1\/qrzamxddwjfcl4uwk222pdqeaifkebqmaaaascaatabsabgaabtmgadypajpplpvnk36v+xaiwz7bsmz32con4e+0ww1nwiaragpkaacbtlcrkvxwhakhdqeaifkebqmaaaascaatabsabgaabjpaagawebqniayddgwafzojxsleujmcw0airbsdycnginl2v2hwgddwjbif6re6x2aoqmk4cil6\/0rbach5baudaaaalakaewaaaayaaauticcojecjz1lsuzssr6kucljeil4yjf8mioro1yv+giyxkhyt0ril1yrbakpcach5baudaaaalakaewabaayaaau3iccojhbk2vgohieamuawb2etaunzhqdzmpxirlcudeqyueg0kpc3vmxgqt1ypf1xttopsmdzcaah+qqfawaaacwjabmagwagaaagmccbceguwixf4uewxcafegba8gxjq4odlfm0skvi5rew3ca933bzzhrwr+\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\/iqah+qqfawaaacwjabqadgaeaaaggcbup5mcgi9id4hgqsipbyxteyqkpuxqmqgaifkebqmaawascqauaa4abaaaag9eaqploc6webdgmq26raaaow==); display: block; height: 44px; margin: 0 auto -44px; position: relative; top: -22px; width: 44px;\"><\/div>\n<\/div>\n<div class=\"strchf-gallery-images\" style=\"display: none;\">\n<div style=\"max-width: 100%; padding: 0; margin: 0;\"><picture style=\"max-width: 100%; padding: 0; margin: 0;\"><source srcset=\"https:\/\/images.storychief.com\/account_6827\/userpilot-resource-center_3641239374b0b38600e70eaad5a217f7_800.jpg 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/images.storychief.com\/account_6827\/userpilot-resource-center_3641239374b0b38600e70eaad5a217f7_800.jpg 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" style=\"max-width: 100%; padding: 0; margin: 0 auto 0 auto;\" src=\"https:\/\/images.storychief.com\/account_6827\/userpilot-resource-center_3641239374b0b38600e70eaad5a217f7_800.jpg\" \/><\/picture><\/div>\n<div style=\"max-width: 100%; padding: 0; margin: 0;\"><picture style=\"max-width: 100%; padding: 0; margin: 0;\"><source srcset=\"https:\/\/images.storychief.com\/account_6827\/impala-tooltip_1ca58f24f13226658574c81ef3f02e5a_800.jpg 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/images.storychief.com\/account_6827\/impala-tooltip_1ca58f24f13226658574c81ef3f02e5a_800.jpg 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" style=\"max-width: 100%; padding: 0; margin: 0 auto 0 auto;\" src=\"https:\/\/images.storychief.com\/account_6827\/impala-tooltip_1ca58f24f13226658574c81ef3f02e5a_800.jpg\" \/><\/picture><\/div>\n<div style=\"max-width: 100%; padding: 0; margin: 0;\"><picture style=\"max-width: 100%; padding: 0; margin: 0;\"><source srcset=\"https:\/\/images.storychief.com\/account_6827\/push-notification-templates-in-userpilot_0aef97425e1d1887b683e55df479244d_800.jpg 1x, https:\/\/images.storychief.com\/account_6827\/push-notification-templates-in-userpilot_0aef97425e1d1887b683e55df479244d_1600.jpg 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/images.storychief.com\/account_6827\/push-notification-templates-in-userpilot_0aef97425e1d1887b683e55df479244d_800.jpg 1x, https:\/\/images.storychief.com\/account_6827\/push-notification-templates-in-userpilot_0aef97425e1d1887b683e55df479244d_1600.jpg 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" style=\"max-width: 100%; padding: 0; margin: 0 auto 0 auto;\" src=\"https:\/\/images.storychief.com\/account_6827\/push-notification-templates-in-userpilot_0aef97425e1d1887b683e55df479244d_800.jpg\" \/><\/picture><\/div>\n<\/div>\n<div class=\"strchf-gallery-controls\" style=\"display: none;\">\n<div class=\"strchf-gallery-control-prev\" role=\"button\">\u2039<\/div>\n<div class=\"strchf-gallery-control-next\" role=\"button\">\u203a<\/div>\n<\/div>\n<div class=\"strchf-gallery-nav\" style=\"display: none;\">\n<div role=\"button\"><\/div>\n<div role=\"button\"><\/div>\n<div role=\"button\"><\/div>\n<\/div>\n<\/div><figcaption>Personalized guidance enhances engagement and retention. Try it today with <a href=\"https:\/\/userpilot.com\/userpilot-demo\/\" target=\"_blank\" rel=\"noopener noreferrer\">Userpilot<\/a>.<\/figcaption><\/figure>\n<h2 id=\"9bktn\"><strong>3. Enable proactive health monitoring<\/strong><\/h2>\n<p>It\u2019s common for patients to forget to record their medical data before appointments. But what if you can create proactive reminders and guide them through an easy way to do it?<\/p>\n<p>Userpilot lets you fire off those reminders in-app, via <a href=\"https:\/\/userpilot.com\/blog\/push-notification-best-practices\/\" target=\"_blank\" rel=\"noopener noreferrer\">mobile push<\/a>, or by email. And without writing a single line of code, you can build interactive flows that walk users step-by-step through data entry, making the process intuitive and far less intimidating.<\/p>\n<p>All of this equips care teams with richer, more timely insights for treatment decisions, which in turn drives retention because patients see the ongoing value of your product.<\/p>\n<h2 id=\"88mdr\"><strong>4. Track real-time usage patterns during critical procedures<\/strong><\/h2>\n<p>Even with detailed onboarding and a <a href=\"https:\/\/userpilot.com\/blog\/knowledge-base\/\" target=\"_blank\" rel=\"noopener noreferrer\">rich knowledge base<\/a>, your users can still struggle occasionally.<\/p>\n<p>And we all know how those moments go: Users don\u2019t always explain issues properly. This makes it difficult for your support team to understand the problem or for engineering to roll out an effective update.<\/p>\n<p>However, with a <a href=\"https:\/\/userpilot.com\/blog\/session-replay-tools\/\" target=\"_blank\" rel=\"noopener noreferrer\">session replay tool<\/a> like the one Userpilot provides, all your customer-facing teams have to do is request the specific timestamp or user ID associated with the reported issue, then jump straight into the user\u2019s exact steps (see example below).<\/p>\n<p>This real-time <a href=\"https:\/\/userpilot.com\/blog\/data-tracking-saas\/\">data tracking<\/a> helps you resolve customer issues faster and identify recurring patterns or bugs that could lead to churn.<\/p>\n<p>Worried about regulatory concerns? That\u2019s perfectly understandable. But here\u2019s the thing: session replay doesn\u2019t actually record the user\u2019s screen content in a video format. Instead, <strong>it captures and visually reconstructs the user\u2019s clicks, hovers, and form inputs.<\/strong><\/p>\n<p>Userpilot is also designed with privacy in mind and doesn\u2019t capture sensitive data like patient names or personal IDs. Another advantage of session recording with Userpilot is that your team can collaborate in real time.<\/p>\n<p>You can leave comments at specific points in the recording and tag the person in charge. For example, if there\u2019s a bug, a <a href=\"https:\/\/userpilot.com\/blog\/resources-for-customer-service-representative\/\" target=\"_blank\" rel=\"noopener noreferrer\">support agent<\/a> can tag an engineer directly within the recording at the exact moment the error occurs:<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/images.storychief.com\/account_6827\/collab-session-rec-userpilot_650db872f3bb8ff566c1c35b7d4e474d_800.png 1x, https:\/\/images.storychief.com\/account_6827\/collab-session-rec-userpilot_650db872f3bb8ff566c1c35b7d4e474d_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/images.storychief.com\/account_6827\/collab-session-rec-userpilot_650db872f3bb8ff566c1c35b7d4e474d_800.png 1x, https:\/\/images.storychief.com\/account_6827\/collab-session-rec-userpilot_650db872f3bb8ff566c1c35b7d4e474d_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/images.storychief.com\/account_6827\/collab-session-rec-userpilot_650db872f3bb8ff566c1c35b7d4e474d_800.png\" alt=\"collab-session-rec-userpilot\" \/><\/picture><figcaption>Session replay conducted with <a href=\"https:\/\/userpilot.com\/userpilot-demo\/\" target=\"_blank\" rel=\"noopener noreferrer\">Userpilot<\/a>.<\/figcaption><\/figure>\n<div class=\"container-banner-userpilot\" style=\"border: 1px solid #dadada; border-radius: 5px;\">\n<div class=\"wrapper-banner-userpilot\">\n<div>\n<p><img decoding=\"async\" class=\"fav-icon-banner-userpilot\" src=\"https:\/\/userpilot-website-assets.s3.us-west-2.amazonaws.com\/wp-content\/uploads\/2023\/11\/06101950\/usp-fav-dark.png\" \/><\/p>\n<h3>Boost Your User Experience with Userpilot<\/h3>\n<div class=\"banner-userpilot-button-icon\">\n<p><a class=\"banner-userpilot-button\" href=\"https:\/\/userpilot.com\/userpilot-demo\" target=\"_blank\" rel=\"noopener\">Get a Demo<\/a><\/p>\n<ul>\n<li>14 Day Trial<\/li>\n<li>No Credit Card Required<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<div class=\"image-banner-userpilot\"><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2024\/01\/userpilot-features-preview.png\" alt=\"\" \/><\/div>\n<\/div>\n<\/div>\n<h2 id=\"6idgl\"><strong>5. Discover how patients and providers are using your tool to streamline the processes<\/strong><\/h2>\n<p>Userpilot allows you to <a href=\"https:\/\/userpilot.com\/blog\/userpilot-paths\/\" target=\"_blank\" rel=\"noopener noreferrer\">conduct path analysis<\/a> to understand how users are completing tasks with your tool.<\/p>\n<p>After generating this analytics report, you can dig further and see if users are sticking to the &#8220;<a href=\"https:\/\/userpilot.com\/blog\/happy-path\/\" target=\"_blank\" rel=\"noopener noreferrer\">happy paths<\/a>&#8221; you designed, or if they&#8217;re improvising less efficient ways to achieve their goals.<\/p>\n<p>Based on this insight, you can create dedicated flows to streamline your in-app processes and significantly improve the overall user experience.<\/p>\n<p>For example, if path analysis reveals that medical staff consistently take a long path to input patient vitals, you could build a simple flow that guides them directly through the necessary fields, saving valuable time during busy shifts.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/d37oebn0w9ir6a.cloudfront.net\/account_6827\/paths-filters-userpilot_72e383af93d67b316d4c7db28753d476.gif 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/d37oebn0w9ir6a.cloudfront.net\/account_6827\/paths-filters-userpilot_72e383af93d67b316d4c7db28753d476.gif 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/d37oebn0w9ir6a.cloudfront.net\/account_6827\/paths-filters-userpilot_72e383af93d67b316d4c7db28753d476.gif\" alt=\"paths-filters-Userpilot\" \/><\/picture><figcaption>Conduct path analysis easily with <a href=\"http:\/\/paths-filters-Userpilot\" target=\"_blank\" rel=\"noopener noreferrer\">Userpilot<\/a>.<\/figcaption><\/figure>\n<h2 id=\"q5ev\"><strong>6. Identify patient portal drop-off points<\/strong><\/h2>\n<p><a href=\"https:\/\/userpilot.com\/blog\/drop-off-analysis\/\" target=\"_blank\" rel=\"noopener noreferrer\">Drop-off points<\/a> are specific stages where users abandon their progress before completing a task. They often signal usability issues, unclear instructions, or a lack of motivation.<\/p>\n<p>Userpilot can help you track these points in the <a href=\"https:\/\/userpilot.com\/blog\/tag\/user-flow-maps\/\">user flow<\/a>, investigate further, and provide tailored solutions.<\/p>\n<p>For example, if you find that users are abandoning medication refill requests, that could be because the form is too long or confusing, they can&#8217;t find their specific medication, or they encounter an error during submission.<\/p>\n<p>After isolating the root cause, you can use Userpilot to <a href=\"https:\/\/userpilot.com\/blog\/in-app-guidance-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">create in-app guides<\/a> or checklists to offer contextual help.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/d37oebn0w9ir6a.cloudfront.net\/account_6827\/funnel-settings-userpilot_03a76d6f5874aad2c179c29bb1d1d874.gif 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/d37oebn0w9ir6a.cloudfront.net\/account_6827\/funnel-settings-userpilot_03a76d6f5874aad2c179c29bb1d1d874.gif 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/d37oebn0w9ir6a.cloudfront.net\/account_6827\/funnel-settings-userpilot_03a76d6f5874aad2c179c29bb1d1d874.gif\" alt=\"funnel-settings-Userpilot\" \/><\/picture><figcaption>Perform <a href=\"https:\/\/userpilot.com\/blog\/drop-off-analysis\/\">drop-off analysis<\/a> on a regular basis, especially after UI updates. <a href=\"https:\/\/userpilot.com\/userpilot-demo\" target=\"_blank\" rel=\"noopener noreferrer\">Get started with Userpilot<\/a>.<\/figcaption><\/figure>\n<h2 id=\"at8ck\"><strong>7. Collect feedback and prioritize development<\/strong><\/h2>\n<p>Of the seven industries covered in <a href=\"https:\/\/userpilot.com\/saas-product-metrics\/\" target=\"_blank\" rel=\"noopener noreferrer\">our benchmark report<\/a>, healthcare companies have the second-lowest Net Promoter Score (NPS) of 25.6. The average is 35.7, so there\u2019s significant room for improvement.<\/p>\n<p>With a tool like Userpilot, you can make <a href=\"https:\/\/userpilot.com\/blog\/collect-customer-feedback\/\" target=\"_blank\" rel=\"noopener noreferrer\">feedback collection<\/a> a regular practice, and with time, improve satisfaction and loyalty by acting on user feedback.<\/p>\n<p>The best part? Userpilot provides intuitive tools and templates to make it easy. In just a few minutes, you can build and customize NPS, CSAT, CES, and <a href=\"https:\/\/userpilot.com\/blog\/user-feedback-survey-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">other survey types<\/a>. Userpilot\u2019s <a href=\"https:\/\/userpilot.com\/blog\/survey-analytics\/\">survey analytics will<\/a> help you track customer responses, note recurring patterns, and clearly identify key areas for product development and improvement.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/images.storychief.com\/account_6827\/in-app-survey-built-with-userpilot_f3e8c75eab342624702ae8148f10eb9e_800.png 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/images.storychief.com\/account_6827\/in-app-survey-built-with-userpilot_f3e8c75eab342624702ae8148f10eb9e_800.png 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/images.storychief.com\/account_6827\/in-app-survey-built-with-userpilot_f3e8c75eab342624702ae8148f10eb9e_800.png\" alt=\"In-app survey created with Userpilot.\" \/><\/picture><figcaption>In-app survey created with <a href=\"https:\/\/userpilot.com\/userpilot-demo\" target=\"_blank\" rel=\"noopener noreferrer\">Userpilot<\/a>.<\/figcaption><\/figure>\n<p>Don\u2019t take our word for it. Here\u2019s what Wei-Di Huang has to say after <a href=\"https:\/\/userpilot.com\/blog\/cyberbiz-case-study\/\" target=\"_blank\" rel=\"noopener noreferrer\">Userpilot helped CYBERBIZ revamp their admin panel and boost user experience<\/a>:<\/p>\n<blockquote><p>\u201cUserpilot surveys help us to quickly collect some users. Before this feature, we had to communicate with our account manager and ask them to collect a list of customers and contact them manually. It\u2019s kinda tedious. So after this survey, product managers can leverage Userpilot and create surveys to collect the list of customers.\u201d \u2013 Wei-Di Huang, Senior <a href=\"https:\/\/userpilot.com\/blog\/product-manager\/\">Product Manager at<\/a> CYBERBIZ.<\/p><\/blockquote>\n<h2 id=\"9lrem\"><strong>Drive continuous value for your Medtech solution<\/strong><\/h2>\n<p>Navigating complex regulations, legacy systems, and specialized workflows shouldn\u2019t mean settling for clunky user journeys.<\/p>\n<p>With Userpilot\u2019s all-in-one platform, you can deliver an engaging <a href=\"https:\/\/userpilot.com\/blog\/onboarding-experience\/\">onboarding experience from<\/a> the get-go and continue to provide ongoing value as patients and healthcare providers interact with your solution.<\/p>\n<p>Best of all, Userpilot is built with full regulatory compliance in mind, so you can innovate without compromising patient privacy or audit readiness. Ready to see it in action? <a href=\"https:\/\/userpilot.com\/userpilot-demo\" target=\"_blank\" rel=\"noopener noreferrer\">Book a free demo with our team today!<\/a><!-- End strchf script --><\/p>\n<div class=\"container-banner-userpilot\" style=\"border: 1px solid #dadada; border-radius: 5px;\">\n<div class=\"wrapper-banner-userpilot\">\n<div>\n<p><img decoding=\"async\" class=\"fav-icon-banner-userpilot\" src=\"https:\/\/userpilot-website-assets.s3.us-west-2.amazonaws.com\/wp-content\/uploads\/2023\/11\/06101950\/usp-fav-dark.png\" \/><\/p>\n<h3>Improve Your Onboarding Experience with Userpilot<\/h3>\n<div class=\"banner-userpilot-button-icon\">\n<p><a class=\"banner-userpilot-button\" href=\"https:\/\/userpilot.com\/userpilot-demo\" target=\"_blank\" rel=\"noopener\">Get a Demo<\/a><\/p>\n<ul>\n<li>14 Day Trial<\/li>\n<li>No Credit Card Required<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<div class=\"image-banner-userpilot\"><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2024\/01\/userpilot-features-preview.png\" alt=\"\" \/><\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Medtech companies have some of the lowest customer retention rates. However, they can improve this by creating better user experiences. This article shows how Userpilot can help.<\/p>\n","protected":false},"author":64,"featured_media":276803,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"categories":[488],"tags":[332,388,1826,619,487,201,51,100,697],"class_list":["post-276802","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-user-engagement","tag-customer-engagement","tag-customer-engagement-software","tag-in-app-engagement","tag-product-engagement","tag-product-engagement-metrics","tag-user-experience","tag-user-onboarding-experience","tag-user-onboarding-tools","tag-userpilot-onboarding"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How Medtech Companies Can Improve User Experience with Userpilot<\/title>\n<meta name=\"description\" content=\"Medtech companies have some of the lowest retention rates. However, they can improve this by creating better experiences. Userpilot can help!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/userpilot.com\/blog\/userpilot-for-medtech-user-experience\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How Medtech Companies Can Improve User Experience with Userpilot\" \/>\n<meta property=\"og:description\" content=\"Medtech companies have some of the lowest retention rates. However, they can improve this by creating better experiences. 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