{"id":285980,"date":"2025-08-06T09:00:31","date_gmt":"2025-08-06T09:00:31","guid":{"rendered":"https:\/\/userpilot.com\/blog\/userguiding-vs-whatfix\/"},"modified":"2026-03-03T15:58:55","modified_gmt":"2026-03-03T15:58:55","slug":"userguiding-vs-whatfix","status":"publish","type":"post","link":"https:\/\/userpilot.com\/blog\/userguiding-vs-whatfix\/","title":{"rendered":"UserGuiding vs Whatfix: Which Is Best For Your SaaS?"},"content":{"rendered":"<p data-block-id=\"efah\">\u200bThinking about whether to go for UserGuiding vs Whatfix? Choosing the right <a href=\"https:\/\/userpilot.com\/blog\/product-adoption-saas\/\">product adoption platform<\/a> is crucial for SaaS companies seeking to enhance the onboarding process and increase product adoption.<\/p>\n<p data-block-id=\"3rrnl\">This article will delve into the UserGuiding vs. Whatfix debate and attempt to answer a key question.<\/p>\n<p data-block-id=\"4oiqa\">Which is the better tool for <a href=\"https:\/\/userpilot.com\/solutions\/user-onboarding-software\/\">user onboarding<\/a>, as well as other use cases? Which one offers the best value for money, and will be most appropriate for a company of your size, with your resources?<\/p>\n<p data-block-id=\"6ckki\">Let\u2019s find out! In the post below, we\u2019ve covered all the common use cases and done an in-depth analysis of the key features of UserGuiding and Whatfix, as well as compared them to an alternative solution that may be better in some situations.<\/p>\n<h2 id=\"5nr1g\" data-block-id=\"5nr1g\"><strong>UserGuiding vs Whatfix \u2013 similarities and differences<\/strong><\/h2>\n<p data-block-id=\"8hk2j\">UserGuiding and Whatfix are both applications <a href=\"https:\/\/userpilot.com\/blog\/user-onboarding\/\">for user onboarding<\/a>, user analytics, and user feedback, with several areas of overlap. Both tools aim to improve user engagement and retention across software applications, especially during the critical moments, i.e., onboarding new users. Both products have several similar features.<\/p>\n<p data-block-id=\"3pgsv\">However, there are several details about the way these particular features are \u201cexecuted\u201d in both products that may make a substantial difference for the buyer.<\/p>\n<p data-block-id=\"2jqpj\">They also have very different pricing plans. Let\u2019s look at the details.<\/p>\n<h2 id=\"6s7je\" data-block-id=\"6s7je\"><strong>UserGuiding vs Whatfix for user onboarding <\/strong><\/h2>\n<p data-block-id=\"aguil\">In this section of the article, we\u2019re going to dig into the nitty-gritty of each area of product functionality. That way, we\u2019ll be able to figure out which tool \u2013 UserGuiding or Whatfix \u2013 is the best option depending on your use case.<\/p>\n<h3 id=\"19p3t\" data-block-id=\"19p3t\"><strong>UserGuiding for user onboarding<\/strong><\/h3>\n<p data-block-id=\"4tflr\">UserGuiding is ideal for non-technical team members who want to guide users using <a href=\"https:\/\/userpilot.com\/blog\/interactive-walkthroughs-improve-onboarding\/\">interactive walkthroughs without<\/a> coding.<\/p>\n<p data-block-id=\"8h9ab\">While it doesn\u2019t do everything a full <a href=\"https:\/\/userpilot.com\/blog\/tag\/adoption-strategy\/\">digital adoption<\/a> platform can, it&#8217;s budget-friendly for early-stage teams.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/03\/userguidings-product-tour-builder_1346f054ebf2a128879cfd14d7bd8c81_800.png 1x, https:\/\/images.storychief.com\/account_6827\/userguidings-product-tour-builder_1346f054ebf2a128879cfd14d7bd8c81_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/03\/userguidings-product-tour-builder_1346f054ebf2a128879cfd14d7bd8c81_800.png 1x, https:\/\/images.storychief.com\/account_6827\/userguidings-product-tour-builder_1346f054ebf2a128879cfd14d7bd8c81_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/03\/userguidings-product-tour-builder_1346f054ebf2a128879cfd14d7bd8c81_800.png\" alt=\"userguiding vs whatfix for user onboarding\" \/><\/picture><figcaption>UserGuiding\u2019s Chrome Builder<\/figcaption><\/figure>\n<p data-block-id=\"adost\">UserGuiding centers its onboarding on user guides and onboarding checklists created with a no\u2011code Chrome extension. Here\u2019s what you\u2019ll get when you start using UserGuiding:<\/p>\n<ul>\n<li><strong><a href=\"https:\/\/userpilot.com\/blog\/no-code-onboarding\/\">No-code onboarding flows<\/a><\/strong> \u2013 Use <a href=\"https:\/\/userpilot.com\/blog\/onboarding-tooltips-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">tooltips<\/a>, modals, and checklists to build in-app experiences directly in your browser using the Chrome extensio\u01b0n.<\/li>\n<li><strong>Onboarding checklists<\/strong> \u2013 Create \u201cget started\u201d task lists that offer personalized coaching and <a href=\"https:\/\/userpilot.com\/blog\/improve-user-activation\/\" target=\"_blank\" rel=\"noopener noreferrer\">drive users toward activation<\/a> by showing them what to do next.<\/li>\n<li><strong>Hotspots and Resource Centers<\/strong> \u2013 Use pulsing beacons to highlight new features or create <a href=\"https:\/\/userpilot.com\/blog\/help-center-designs\/\" target=\"_blank\" rel=\"noopener noreferrer\">in-app help centers<\/a> that organize support resources, articles, and videos. This helps you reduce the workload for your support team.<\/li>\n<li><strong>Trigger options<\/strong> &#8211; Content can be targeted to different user segments (by user role, behavior, or demographics) for personalization.<\/li>\n<\/ul>\n<p data-block-id=\"dl5lt\">In contrast to Whatfix, UserGuiding is generally more lightweight and transparent in pricing, making it suitable for startups and growing product teams.<\/p>\n<p data-block-id=\"fo5v5\">In its pricing, <a href=\"https:\/\/userpilot.com\/blog\/best-userguiding-alternatives\/\" target=\"_blank\" rel=\"noopener noreferrer\">UserGuiding<\/a> offers a free \u201cSupport Essentials\u201d tier (focused on help center tools) and paid plans based on monthly active users.<\/p>\n<p data-block-id=\"84ln3\">For example, the most basic plan (~$174\/mo for <a href=\"https:\/\/userpilot.com\/blog\/what-is-a-mau\/\">1K MAU<\/a>) includes up to 100 active guides, unlimited checklists, a Resource Center, and 10 active surveys. The Growth plan ($349\/mo) <a href=\"https:\/\/userpilot.com\/blog\/what-is-ab-testing-in-marketing\/\">adds A\/B testing<\/a>, custom CSS\/localization, and more integrations.<\/p>\n<h3 id=\"e9p1f\" data-block-id=\"e9p1f\"><strong>Whatfix for user onboarding<\/strong><\/h3>\n<p data-block-id=\"flde3\">Whatfix is a full-featured digital adoption platform that also provides features to build contextual user flows without technical knowledge.<\/p>\n<p data-block-id=\"8r5nl\">From my experience, it\u2019s one of those tools that looks amazing on paper but can feel like overkill unless you\u2019re operating at enterprise scale.<\/p>\n<p data-block-id=\"b6trk\">It\u2019s also hard to get a straight answer on pricing without going through a demo, which isn\u2019t ideal if you\u2019re still comparing options.<\/p>\n<p data-block-id=\"4iejq\">It supports:<\/p>\n<ul>\n<li><strong>Flows<\/strong> (guided walkthroughs), <strong>Task Lists<\/strong> (<a href=\"https:\/\/userpilot.com\/blog\/user-onboarding-checklist-tips\/\" target=\"_blank\" rel=\"noopener noreferrer\">interactive checklists<\/a>), <strong>Smart Tips<\/strong> (tooltips), <strong>Beacons<\/strong> (hotspots), and <strong>Pop-Ups<\/strong> (announcement modals) to build contextual, step-by-step in-app guidance.<\/li>\n<li><strong>Whatfix Studio<\/strong> (a no-code editor) to create <a href=\"https:\/\/userpilot.com\/blog\/in-app-guidance-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">guidance content<\/a> or automate repetitive tasks for users by launching the target application and recording steps. It works for mobile, web, and even customer-facing applications.<\/li>\n<li><strong>AI Studio<\/strong> that offers AI-assisted content creation that supports auto translation for multiple languages (over 70). These capabilities (plus support for web, desktop, and mobile apps) give Whatfix high scalability.<\/li>\n<\/ul>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/03\/flow-settings-in-whatfix_d6d3ab93d4d97b44efb57dc1f2313987_800.png 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/03\/flow-settings-in-whatfix_d6d3ab93d4d97b44efb57dc1f2313987_800.png 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/03\/flow-settings-in-whatfix_d6d3ab93d4d97b44efb57dc1f2313987_800.png\" alt=\"whatfix in app guidance\" \/><\/picture><figcaption>Customize flow steps in Whatfix<\/figcaption><\/figure>\n<p data-block-id=\"81csb\">The trade\u2011off is complexity and cost: Whatfix pricing is enterprise\u2011oriented (custom quotes).<\/p>\n<p data-block-id=\"6abvj\">Its Standard plan includes all core onboarding tools and basic surveys, but limits third\u2011party integrations (max 2). The Premium tier unlocks advanced features like unlimited integrations, automated testing, and sandbox environments (Whatfix Mirror).<\/p>\n<p data-block-id=\"l8pn\">In practice, small startups or even mid-market Saas companies may find Whatfix\u2019s minimum pricing (often four or five figures per month) prohibitive, whereas large enterprises benefit from its full suite of scalability and multi\u2011app support.<\/p>\n<h2 id=\"855t7\" data-block-id=\"855t7\"><strong>UserGuiding vs Whatfix for user analytics<\/strong><\/h2>\n<p data-block-id=\"9pmg6\">Now let\u2019s take a closer look at how each tool handles <a href=\"https:\/\/userpilot.com\/blog\/user-analytics\/\" target=\"_blank\" rel=\"noopener noreferrer\">user analytics<\/a>, so you can see the practical differences.<\/p>\n<h3 id=\"2p1ik\" data-block-id=\"2p1ik\"><strong>UserGuiding for user analytics<\/strong><\/h3>\n<p data-block-id=\"au3vi\">UserGuiding has limited analytics capabilities. For most SaaS teams, that\u2019s a good thing. If you mainly want to know how users interact with your onboarding content, it gives you exactly that.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/03\/userguiding-analytics_e53bb417ababa88aa05bf08fe5563a35.gif 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/03\/userguiding-analytics_e53bb417ababa88aa05bf08fe5563a35.gif 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/03\/userguiding-analytics_e53bb417ababa88aa05bf08fe5563a35.gif\" alt=\"userguiding vs whatfix for user analytics\" \/><\/picture><figcaption>In-app guidance performance insights in UserGuiding<\/figcaption><\/figure>\n<p data-block-id=\"aqvlb\">However, that also means it won\u2019t give you funnels, feature adoption metrics, or <a href=\"https:\/\/userpilot.com\/blog\/user-journey-analytics\/\" target=\"_blank\" rel=\"noopener noreferrer\">user journeys<\/a> for any deeper insights.<\/p>\n<p data-block-id=\"e790r\">Here\u2019s what you get:<\/p>\n<ul>\n<li><strong>Content-level analytics dashboard<\/strong> \u2013 Track views and completion rates for every guide, tooltip, hotspot, checklist, and resource center.<\/li>\n<li><strong>User-level tracking<\/strong> \u2013 See which users completed which guides and where drop-offs happen.<\/li>\n<li><strong>Integrations with product analytics tools<\/strong> \u2013 Push data to Google Analytics, Segment, <a href=\"https:\/\/userpilot.com\/blog\/mixpanel-analytics\/\" target=\"_blank\" rel=\"noopener noreferrer\">Mixpanel<\/a>, or <a href=\"https:\/\/userpilot.com\/blog\/amplitude-analytics-features-alternatives\/\" target=\"_blank\" rel=\"noopener noreferrer\">Amplitude<\/a> for more advanced analysis.<\/li>\n<li><strong>Segmentation support<\/strong> \u2013 Starter plan supports targeting up to 50 segments based on user properties or behavior.<\/li>\n<\/ul>\n<h3 id=\"4bvuq\" data-block-id=\"4bvuq\"><strong>Whatfix for user analytics<\/strong><\/h3>\n<p data-block-id=\"26f49\">If you want more than just <a href=\"https:\/\/userpilot.com\/blog\/user-engagement-metrics\/\" target=\"_blank\" rel=\"noopener noreferrer\">engagement metrics<\/a> and you&#8217;re ready to handle the complexity, Whatfix gives you a lot of power. You can build funnels, <a href=\"https:\/\/userpilot.com\/blog\/drop-off-analysis\/\" target=\"_blank\" rel=\"noopener noreferrer\">analyze drop-offs<\/a>, and explore full user journeys across your app.<\/p>\n<p data-block-id=\"569tq\">That said, you\u2019ll need time, a plan, and a team that can handle more than \u201cjust check the dashboard.\u201d<\/p>\n<p data-block-id=\"2t35t\">Here\u2019s what you get with Whatfix analytics:<\/p>\n<ul>\n<li><strong>Guidance Analytics<\/strong> \u2013 Visual reports on user interactions and completion of Flows, Task Lists, Smart Tips, and other in-app guidance content.<\/li>\n<li><strong>Drop-off detection<\/strong> \u2013 Identify which steps in a walkthrough users abandon most often.<\/li>\n<li><strong>Full Product Analytics<\/strong> \u2013 Track custom user events without code, build funnels, analyze cohorts, and map user journeys.<\/li>\n<li><strong>AI-assisted insights<\/strong> \u2013 Dashboards are no-code and powered by AI, helping teams surface patterns faster.<\/li>\n<\/ul>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/03\/whatfix-analytics_e43501fb40706cc9963522bdf3dc0f1d.gif 1x, https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/03\/whatfix-analytics_e43501fb40706cc9963522bdf3dc0f1d.gif 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/03\/whatfix-analytics_e43501fb40706cc9963522bdf3dc0f1d.gif 1x, https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/03\/whatfix-analytics_e43501fb40706cc9963522bdf3dc0f1d.gif 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/03\/whatfix-analytics_e43501fb40706cc9963522bdf3dc0f1d.gif\" alt=\"whatfix vs userguiding for user analytics\" \/><\/picture><figcaption>Analytics dashboards with drag and drop widgets in Whatfix<\/figcaption><\/figure>\n<p data-block-id=\"8mlaf\">Compared to UserGuiding, Whatfix gives you a much deeper look at <a href=\"https:\/\/userpilot.com\/blog\/product-usage\/\" target=\"_blank\" rel=\"noopener noreferrer\">product usage<\/a>, but that also means more setup and internal coordination. It&#8217;s a better fit for mid-sized and enterprise teams with analytics maturity.<\/p>\n<h2 id=\"46gh7\" data-block-id=\"46gh7\"><strong>UserGuiding vs Whatfix for user feedback <\/strong><\/h2>\n<p data-block-id=\"9f3qc\">Finally, most SaaS companies considering UserGuiding vs Whatfix want to look at their functionality for user feedback. Let\u2019s dive into it in more detail.<\/p>\n<h3 id=\"6kk1\" data-block-id=\"6kk1\"><strong>UserGuiding for user feedback<\/strong><\/h3>\n<p data-block-id=\"d4648\">In my opinion, UserGuiding is not built for deep survey logic or research workflows. However, for quick, <a href=\"https:\/\/userpilot.com\/blog\/track-user-sentiment\/\" target=\"_blank\" rel=\"noopener noreferrer\">in-app sentiment checks<\/a>, it gets the job done.<\/p>\n<p data-block-id=\"4i0kj\">It\u2019s especially useful for smaller teams that want a lightweight way to track satisfaction or trigger contextual surveys.<\/p>\n<p data-block-id=\"3duec\">Here\u2019s what you can do:<\/p>\n<ul>\n<li><strong>Run in-app surveys<\/strong> \u2013 Create yes\/no, rating, and short-answer surveys to understand how users feel about your product and continuously improve.<\/li>\n<li><strong><a href=\"https:\/\/userpilot.com\/blog\/nps-saas-complete-guide-2\/\">Trigger net promoter score<\/a> (NPS) surveys<\/strong> \u2013 Measure user sentiment at key moments in the <a href=\"https:\/\/userpilot.com\/blog\/saas-product-experience\/\" target=\"_blank\" rel=\"noopener noreferrer\">product experience<\/a><\/li>\n<li><strong>Segment survey targeting<\/strong> \u2013 Choose who sees what survey, and when (based on behavior, timing, or user traits)<\/li>\n<li><strong>View real-time responses<\/strong> \u2013 Survey data updates instantly in the dashboard with basic segmentation<\/li>\n<\/ul>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/03\/survey-userguiding_fb9d073de4fb1140c9e9476ec8cc905c_800.png 1x, https:\/\/images.storychief.com\/account_6827\/survey-userguiding_fb9d073de4fb1140c9e9476ec8cc905c_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/03\/survey-userguiding_fb9d073de4fb1140c9e9476ec8cc905c_800.png 1x, https:\/\/images.storychief.com\/account_6827\/survey-userguiding_fb9d073de4fb1140c9e9476ec8cc905c_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/03\/survey-userguiding_fb9d073de4fb1140c9e9476ec8cc905c_800.png\" alt=\"userguiding vs whatfix for user feedback\" \/><\/picture><figcaption>Survey templates in UserGuiding<\/figcaption><\/figure>\n<p data-block-id=\"lcn9\">From a pricing standpoint, the free plan has very limited feedback tooling (only 5 active survey instances), whereas the Starter plan allows 10 active surveys.<\/p>\n<p data-block-id=\"278k7\">Another good to know limitation? Reporting is basic, and advanced features like logic branching or detailed trend analysis aren\u2019t part of the package.<\/p>\n<p data-block-id=\"76qfk\">Considering that, Userpilot undoubtedly offers you more value for money. You can build <a href=\"https:\/\/web.archive.org\/web\/20230330144747\/https:\/\/userpilot.com\/blog\/microsurvey-templates-saas\/\" target=\"_blank\" rel=\"noopener noreferrer\">micro surveys,<\/a> embed Typeform long surveys, collect and analyze NPS responses, and segment users based on scores and responses so you can trigger more <a href=\"https:\/\/web.archive.org\/web\/20230330144747\/https:\/\/userpilot.com\/blog\/personalization-saas\/\/\" target=\"_blank\" rel=\"noopener noreferrer\">personalized experiences<\/a>. Get a <a href=\"https:\/\/web.archive.org\/web\/20230330144747\/https:\/\/userpilot.com\/userpilot-demo\" target=\"_blank\" rel=\"noopener noreferrer\">Userpilot demo<\/a> here!<\/p>\n<h3 id=\"atcmt\" data-block-id=\"atcmt\"><strong>Whatfix for user feedback<\/strong><\/h3>\n<p data-block-id=\"37t7n\">Whatfix also helps you <a href=\"https:\/\/userpilot.com\/blog\/in-app-feedback\/\" target=\"_blank\" rel=\"noopener noreferrer\">collect in-app feedback<\/a> via surveys and widget comments, but under stricter plan constraints. It provides \u201cout-of-the-box\u201d survey templates (NPS and usability questionnaires) that can be launched to end users.<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/03\/survey-template-in-whatfix_8609bdf12fb30c901aeba59373b9b15b_800.png 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/03\/survey-template-in-whatfix_8609bdf12fb30c901aeba59373b9b15b_800.png 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/03\/survey-template-in-whatfix_8609bdf12fb30c901aeba59373b9b15b_800.png\" alt=\"whatfix surveys\" \/><\/picture><figcaption>Survey templates in Whatfix that are only available on its Premium plan.<\/figcaption><\/figure>\n<p data-block-id=\"eburj\">In the Standard plan, you can use these templates and edit the text, but cannot add new questions or logic. Only Premium (and higher) plans unlock fully customizable surveys (unlimited questions, branching logic, AI\u2011driven analysis of responses).<\/p>\n<p data-block-id=\"e3c2i\">In practice, this means entry\u2011level customers can <a href=\"https:\/\/userpilot.com\/blog\/how-to-measure-customer-satisfaction\/\" target=\"_blank\" rel=\"noopener noreferrer\">measure satisfaction scores<\/a>, but more sophisticated feedback (survey funnels, conditional flows, custom answer options) requires the higher tier. Because Whatfix is enterprise\u2011priced, its survey tools are typically used by larger product organizations.<\/p>\n<h2 id=\"egbo9\" data-block-id=\"egbo9\">Userpilot &#8211; A better alternative to UserGuiding and Whatfix<\/h2>\n<p data-block-id=\"a8411\">Userpilot is purpose-built for product teams who want more than just a checklist builder. Compared to UserGuiding, we offer a deeper feature set, more flexibility for scaling teams, and enterprise-grade infrastructure.<\/p>\n<p data-block-id=\"erinj\">And while Whatfix covers a wide range of use cases (including employee training), Userpilot gives product managers actionable insights and better value, especially if you want result-driven customer onboarding and product growth data.<\/p>\n<h3 id=\"4lk8o\" data-block-id=\"4lk8o\">Why should you choose Userpilot over UserGuiding?<\/h3>\n<p data-block-id=\"8f6vu\">UserGuiding is great for getting started, but when it comes to scale, flexibility, and data, it falls short. I\u2019ve seen teams outgrow it fast. If you need enterprise-ready features, stronger targeting, and more advanced analytics in one platform, that\u2019s where Userpilot makes a difference.<\/p>\n<p data-block-id=\"39g4j\">Here\u2019s how we\u2019re different:<\/p>\n<ul>\n<li><strong>More powerful segmentation<\/strong> \u2013 Target content and surveys using dozens of user behavior, properties, and custom events<\/li>\n<\/ul>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/03\/userpilot-audience-flow-settings-1_21a153d06732e8035d9fe71b31dc21cc_800.jpg 1x, https:\/\/images.storychief.com\/account_6827\/userpilot-audience-flow-settings-1_21a153d06732e8035d9fe71b31dc21cc_1600.jpg 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/03\/userpilot-audience-flow-settings-1_21a153d06732e8035d9fe71b31dc21cc_800.jpg 1x, https:\/\/images.storychief.com\/account_6827\/userpilot-audience-flow-settings-1_21a153d06732e8035d9fe71b31dc21cc_1600.jpg 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/03\/userpilot-audience-flow-settings-1_21a153d06732e8035d9fe71b31dc21cc_800.jpg\" alt=\"userpilot segmentation\" \/><\/picture><figcaption>Userpilot&#8217;s powerful segmentation<\/figcaption><\/figure>\n<ul>\n<li><strong>More powerful as an onboarding and analytics platform <\/strong>\u2013 We\u2019ve built in <a href=\"https:\/\/userpilot.com\/blog\/userpilot-autocapture\/\" target=\"_blank\" rel=\"noopener noreferrer\">autocapture<\/a> to track events, session replays, and flexible breakdowns by event, page, or segment. It helps product teams move from \u201cwhat happened\u201d to \u201cwhy it happened\u201d without relying on a separate analytics stack<\/li>\n<\/ul>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/03\/autocaptured-events_3f8a99d55c0825a2e4f743413c39c543_800.png 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/03\/autocaptured-events_3f8a99d55c0825a2e4f743413c39c543_800.png 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/03\/autocaptured-events_3f8a99d55c0825a2e4f743413c39c543_800.png\" alt=\"userpilot autocapture\" \/><\/picture><figcaption>Autocaptured events are available as raw events.<\/figcaption><\/figure>\n<ul>\n<li><strong>More enterprise-ready<\/strong> \u2013 We support SAML 2.0 SSO, SOC 2 Type II compliance, custom roles, and audit logs, everything your security or compliance team will ask for<\/li>\n<li><strong>All-in-one platform, no silos<\/strong> \u2013 With Userpilot, you don\u2019t need to export data to another tool just to get insights. Compared to UserGuiding, where you often have to push guide performance data into GA or <a href=\"https:\/\/userpilot.com\/blog\/mixpanel-analytics\/\">Mixpanel for<\/a> real context, Userpilot keeps everything connected and actionable out of the box. It makes your data immediately usable, and hence, you can see results for adoption efforts faster<\/li>\n<\/ul>\n<h3 id=\"8pgbc\" data-block-id=\"8pgbc\">Why should you choose Userpilot over Whatfix?<\/h3>\n<p data-block-id=\"55aoj\">Whatfix is a robust DAP, but it tries to do everything: Internal training, employee onboarding, <a href=\"https:\/\/userpilot.com\/blog\/saas-customer-success-guide\/\">and customer success<\/a>. That\u2019s great if you\u2019re a giant enterprise with thousands of employees.<\/p>\n<p data-block-id=\"11d95\">But if you&#8217;re a product team looking to enhance user onboarding, retention, and product adoption, Userpilot gives you more relevant insights, faster, and for less money.<\/p>\n<p data-block-id=\"5vmfm\">Here\u2019s where we stand out:<\/p>\n<ul>\n<li><strong>Built for product-led organizations<\/strong> \u2013 We don\u2019t try to be everything to everyone. While Whatfix serves HR and training teams too, we focus on helping product managers, UX, and growth teams move the needle on adoption, retention, and expansion.<\/li>\n<\/ul>\n<p data-block-id=\"30brq\">One example that stands out to me is <a href=\"https:\/\/userpilot.com\/blog\/amplemarket-case-study\/\" target=\"_blank\" rel=\"noopener noreferrer\">Amplemarket<\/a>. Their product team replaced multiple tools with Userpilot, centralized <a href=\"https:\/\/userpilot.com\/blog\/product-feedback\/\" target=\"_blank\" rel=\"noopener noreferrer\">product insights<\/a>, and saw 5\u201310x increases in feature adoption. As their <a href=\"https:\/\/userpilot.com\/blog\/what-does-a-product-manager-do\/\">Staff Product Manager<\/a>, Awni Shamah, put it:<\/p>\n<blockquote data-block-id=\"f1u7r\"><p>\u201cWe improved feature adoption and new customer education, greatly reduced the time from implementing a feature to tracking its usage, and tightened our feedback loop. Many departments became more product- and user-oriented.\u201d<\/p><\/blockquote>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/03\/image_c30cac86e9cc7947b3e0ca06e51eb5af_800.png 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/03\/image_c30cac86e9cc7947b3e0ca06e51eb5af_800.png 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/03\/image_c30cac86e9cc7947b3e0ca06e51eb5af_800.png\" \/><\/picture><figcaption>Amplemarket\u2019s in app guidance built with Userpilot.<\/figcaption><\/figure>\n<p data-block-id=\"c0glh\">I think that shows how we\u2019re set up to drive real outcomes, not just ship UI components.<\/p>\n<ul>\n<li><strong>Better value for money<\/strong> \u2013 Whatfix pricing is opaque and built for enterprise deals; with Userpilot, you know what you\u2019re getting, and you get a lot. Even on our Starter plan ($299\/month billed annually), you can get all basic features while most other platforms nickel-and-dime users for.<\/li>\n<li><strong>Transparent pricing that scales with you<\/strong> \u2013 <a href=\"https:\/\/userpilot.com\/pricing\/\" target=\"_blank\" rel=\"noopener noreferrer\">Userpilot&#8217;s pricing<\/a> is published and predictable. You pay based on monthly active users (MAUs) \u2014 not per user, per app, or per feature. That makes planning and procurement easier, especially across multiple teams or product lines.<\/li>\n<\/ul>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/03\/pricing-of-userpilot_0a6c61c3d9cc0ea1046b7e64ee7a955f_800.png 1x, https:\/\/images.storychief.com\/account_6827\/pricing-of-userpilot_0a6c61c3d9cc0ea1046b7e64ee7a955f_1600.png 2x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/03\/pricing-of-userpilot_0a6c61c3d9cc0ea1046b7e64ee7a955f_800.png 1x, https:\/\/images.storychief.com\/account_6827\/pricing-of-userpilot_0a6c61c3d9cc0ea1046b7e64ee7a955f_1600.png 2x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/03\/pricing-of-userpilot_0a6c61c3d9cc0ea1046b7e64ee7a955f_800.png\" alt=\"userpilot pricing\" \/><\/picture><figcaption>Userpilot\u2019s transparent pricing<\/figcaption><\/figure>\n<ul>\n<li><strong>We support the full growth journey<\/strong> \u2013 Userpilot helps product teams reach users across web and mobile, and now email too (coming very soon). This means you can activate, educate, and re-engage users at every step, inside and outside your product.<\/li>\n<\/ul>\n<h2 id=\"6h1ck\" data-block-id=\"6h1ck\"><strong>Which tool is better for your SaaS, UserGuiding or Whatfix?<\/strong><\/h2>\n<p data-block-id=\"entao\">Both UserGuiding and Whatfix have their strengths, but they\u2019re built for different use cases. UserGuiding works well for early-stage teams just getting started with onboarding. Whatfix offers a broad suite for internal training and enterprise enablement.<\/p>\n<p data-block-id=\"bu146\">But if you\u2019re a product team in a SaaS company, looking to scale growth with precision, Userpilot gives you more relevant insights, faster implementation, and better value for money. All without heavy technical assistance, piecing together five tools, or chasing down custom quotes.<\/p>\n<p data-block-id=\"94sj9\">As one of our customers put it:<\/p>\n<figure class=\"image strchf-type-image regular strchf-size-regular strchf-align-center\"><picture><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/03\/userpilot-in-app-message-testimonial_243f9d78c8e98a04c1600a820ddec8b5_800.png 1x\" media=\"(max-width: 768px)\" \/><source srcset=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/03\/userpilot-in-app-message-testimonial_243f9d78c8e98a04c1600a820ddec8b5_800.png 1x\" media=\"(min-width: 769px)\" \/><img decoding=\"async\" src=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2026\/03\/userpilot-in-app-message-testimonial_243f9d78c8e98a04c1600a820ddec8b5_800.png\" alt=\"Userpilot testimonial\" \/><\/picture><\/figure>\n<p data-block-id=\"733ev\">If that sounds like what your team needs, <a href=\"https:\/\/userpilot.com\/demo\" target=\"_blank\" rel=\"noopener noreferrer\">book a demo<\/a> and we\u2019ll show you exactly how we can help.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Trying to decide between Userguiding and Whatfix for onboarding, analytics, and user feedback? This in-depth comparison breaks down each tool&#8217;s strengths, limitations, pricing, and real use cases and shows why Userpilot may be the better fit for SaaS product teams focused on growth.<\/p>\n","protected":false},"author":64,"featured_media":285981,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"categories":[1075],"tags":[],"class_list":["post-285980","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tools"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Userguiding vs Whatfix: Which Is Best For Your SaaS?<\/title>\n<meta name=\"description\" content=\"Comparing Userguiding vs Whatfix? Get a detailed breakdown of features, pricing, and use cases, plus a better alternative for product teams.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/userpilot.com\/blog\/userguiding-vs-whatfix\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Userguiding vs Whatfix: Which Is Best For Your SaaS?\" \/>\n<meta property=\"og:description\" content=\"Comparing Userguiding vs Whatfix? Get a detailed breakdown of features, pricing, and use cases, plus a better alternative for product teams.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/userpilot.com\/blog\/userguiding-vs-whatfix\/\" \/>\n<meta property=\"og:site_name\" content=\"Thoughts about Product Adoption, User Onboarding and Good UX | Userpilot Blog\" \/>\n<meta property=\"article:published_time\" content=\"2025-08-06T09:00:31+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-03T15:58:55+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/08\/userguiding-vs-whatfix-which-is-best-for-your-saas_dc69744bc167543d575e6185c4b2d5f3_2000.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1876\" \/>\n\t<meta property=\"og:image:height\" content=\"1228\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Nat\u00e1lia Kimli\u010dkov\u00e1\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Nat\u00e1lia Kimli\u010dkov\u00e1\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"12 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/userpilot.com\/blog\/userguiding-vs-whatfix\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/userpilot.com\/blog\/userguiding-vs-whatfix\/\"},\"author\":{\"name\":\"Nat\u00e1lia Kimli\u010dkov\u00e1\",\"@id\":\"https:\/\/userpilot.com\/blog\/#\/schema\/person\/fcf0589d0f896b365adeb8a395009259\"},\"headline\":\"UserGuiding vs Whatfix: Which Is Best For Your SaaS?\",\"datePublished\":\"2025-08-06T09:00:31+00:00\",\"dateModified\":\"2026-03-03T15:58:55+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/userpilot.com\/blog\/userguiding-vs-whatfix\/\"},\"wordCount\":2231,\"commentCount\":0,\"image\":{\"@id\":\"https:\/\/userpilot.com\/blog\/userguiding-vs-whatfix\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/08\/userguiding-vs-whatfix-which-is-best-for-your-saas_dc69744bc167543d575e6185c4b2d5f3_2000.png\",\"articleSection\":[\"Tools\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/userpilot.com\/blog\/userguiding-vs-whatfix\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/userpilot.com\/blog\/userguiding-vs-whatfix\/\",\"url\":\"https:\/\/userpilot.com\/blog\/userguiding-vs-whatfix\/\",\"name\":\"Userguiding vs Whatfix: Which Is Best For Your SaaS?\",\"isPartOf\":{\"@id\":\"https:\/\/userpilot.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/userpilot.com\/blog\/userguiding-vs-whatfix\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/userpilot.com\/blog\/userguiding-vs-whatfix\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog-static.userpilot.com\/blog\/wp-content\/uploads\/2025\/08\/userguiding-vs-whatfix-which-is-best-for-your-saas_dc69744bc167543d575e6185c4b2d5f3_2000.png\",\"datePublished\":\"2025-08-06T09:00:31+00:00\",\"dateModified\":\"2026-03-03T15:58:55+00:00\",\"author\":{\"@id\":\"https:\/\/userpilot.com\/blog\/#\/schema\/person\/fcf0589d0f896b365adeb8a395009259\"},\"description\":\"Comparing Userguiding vs Whatfix? 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