Trusted by 1,200+ product teams worldwide - including former Heap customers
Heap is a well-known analytics tool - but it can't build in-app guides or survey users, so you bolt on separate tools. Userpilot is all-in-one: analytics with autocapture, session replay, surveys, in-app guidance, and email - with predictable MAU-based pricing and 3-year data retention.
Trusted by 1,200+ product teams worldwide - including former Heap customers
Heap's analytics, autocapture, and heatmaps are strong, but it has no in-app guidance or surveys - so you integrate separate tools, and its session-based pricing is unpredictable. Userpilot pairs analytics and session replay with in-app guidance, surveys, and email - all in one tool, with predictable MAU pricing.
Heap shows you the data - but it can't build in-app guides. Userpilot lets you act on insights with no-code flows, tooltips, and checklists, in the same tool.
Heap has no surveys - you integrate a separate tool. Userpilot has NPS, CES, CSAT, and custom surveys built in, tied to product usage.
Heap's session-based pricing is unpredictable and adds up as you scale. Userpilot is MAU-based: predictable and cost-effective.
Heap keeps 1 year on its Growth plan (more is an add-on). Userpilot includes 3 years of data retention on Growth.
Heap needs separate onboarding and survey tools. Userpilot is all-in-one: analytics, session replay, surveys, in-app guidance, and email.
Lia analyzes almost all of your workspace data, auto-triggers analysis skills, and surfaces what matters - so you spend less time digging through dashboards.
A plain-language comparison for teams evaluating both - straight from our battle card.
Userpilot gives you the same funnels, trends, paths, and retention - with autocapture - and lets you act on them in the same tool, no integration required.
Heap can hand you dashboards, but you still do the digging. Userpilot's Lia is an AI product analyst that reads almost everything in your workspace, surfaces what matters before you ask, and turns it into action.
Ask questions across almost all of your workspace data. Built-in skills auto-trigger by intent - analyze activation, product health, feature adoption, or compare segments - and Lia can generate reports, surveys, and checklists on command.
Lia runs continuously in the background across Activation, Adoption, Monetisation, and Retention. Six detection engines flag anomalies, UX friction, account risk, and opportunities - delivered as a daily brief and a weekly signed thesis, with every signal promotable to action in one click.
Lia connects to your product repo and builds a live map of pages, components, actions, and flows. No manual event tagging, no analytics going stale - and any coding agent can act on a Lia recommendation grounded in the real file.
Onboarding tools show users what to do. Lia shows you what's working - across your analytics, your engagement, and your codebase.
Results from teams running on Userpilot
A dedicated specialist will move your tours and content over so you're not starting from zero. And you get full Userpilot access while you're still paying for Heap.
"Userpilot helps us learn where to focus and understand what our users are doing - track behavior as they interact with our product, and link that back to upgrading from free to paid."
"We significantly streamlined customer training to just 4 hours a month. Previously, we had two team members handling an overwhelming number of training sessions daily."
"I use Userpilot for 3 areas: flows, analytics, and resource center - I like that it is a complete solution! And I really like that I now have access to what my users are doing without needing to ask the engineering team."
Industry recognition
Stop bolting onboarding and survey tools onto your analytics.
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