How To Create Good Onboarding Surveys for SaaS
Growing numbers of SaaS companies are adding an onboarding survey to their customer sign-up flows. Those that do often gain insights into the needs of their customers, which ultimately translate...
What Is Product Intelligence?
Product intelligence is the magic that turns everyday products into smart machines. It’s what helps teams build great product experiences. From Alexa putting on your favorite tunes in the kitc...
read moreHow to Use Product Analytics Tools to Reduce User Friction
While UX professionals say that user experience is vital to business success, most of them aren’t making the most of UX analysis. Companies simply aren’t getting to the heart of their produc...
read moreThe Ultimate Guide to Product Tour Software
In our last blog, we showed you what you need to do and to avoid to make awesome product tours and walkthroughs. In this blog, we’re going to take your through the market-leading product tour ...
read moreThe 1% Trap: Product Managers, Stop Building Features Just for Your Power Users!
It’s a sad state of affairs when you dig into app metrics. A quarter of all mobile apps are only used once - and 85% of us use 5 apps regularly. Think about your own day, how many apps do you...
read moreNet Promoter Score (NPS): The Complete Guide for SaaS Teams
As more and more SaaS companies strive to increase customer loyalty, more and more ways of measuring it are developed. One of the most popular methods is Net Promoter Score (NPS). In fact, 55% o...
read more6 Customer Success Best Practices to Reduce Churn and Improve Retention [+Case Study]
Customer Success is THE sexy new topic in the SaaS & Software industry. We're here to give you a detailed guide to customer success best practices. To be a fast-growing SaaS company, you don...
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