Customer success has gone from strength to strength in recent years. More and more SaaS companies are starting to realize how important it is, and so they’re investing more time and effort into...
read more2020 is fast approaching, and it’s important to make sure you have the best tools in place to start the year in the best possible way. We’ve rounded up some of the best user engagement tools ...
read moreYou can spend 1000s on marketing, spend hours fine-tuning your Sales funnel, and yet you still don’t see results? Why? Well, most likely it’s because your product adoption sucks. Product a...
read moreUnless you’ve been living under a rock the past decade, you’ll know that data is key to the success of any SaaS product. Perhaps the most important data at your disposal is product usage anal...
read moreProduct engagement is a key factor when it comes to a successful SaaS product. Without engagement, you’ll find it really hard to retain your users, and upsell them onto more premium price pl...
read moreOnboarding your users shouldn’t be a chore. In fact, it should be quite easy. But onboarding tools like Chameleon are fairly hard to use. That’s why we recommend looking at these Chameleon al...
read moreToday we’re going to take a look at 3 Inline Manual alternatives that will help you increase feature engagement. While Inline Manual is a good onboarding tool, it lacks a lot of features tha...
read moreWe talk a lot about contextual onboarding here at Userpilot, but we realized that a lot of you might not quite understand what it is. This article is going to tell everything you need to know ...
read moreSuccessfully onboarding your users is a fine art. As we’re about to see from these 5 examples of interactive walkthroughs, engaging your users from the start is essential. In this article, w...
read moreIf there’s one thing SaaS companies need to be good at, it’s launching new features or products. As you’re about to see from these major and minor release notes examples, some of them are b...
read moreWith no-code user onboarding tools, it’s easy to start building onboarding journeys that don’t reflect reality—all in a vain attempt to get new users to activate faster so they don’t chur...
read moreA lot of people ask if there are any Intercom Product Tours alternatives worth taking a look at. As it turns out, there are a few alternatives that can help you scale up your onboarding. So...
read moreI recently wrote about some of the most common UX writing mistakes that I see SaaS companies make. This time, I wanted to share some UX writing best practices. Now, there are quite a lot of UX...
read moreRecently, more and more SaaS companies have started to see the value in great UX writing. The copy that you use in your product (often referred to as “microcopy”) can have a dramatic effect o...
read moreIf I asked you to think of the most important aspects of creating a successful SaaS product, you’ll probably think of solving a need, user onboarding techniques, and the all-important product-m...
read moreSupport tickets and SaaS companies go hand-in-hand, right? At least, that’s what we’re lead to believe. As your business scales up, you start receiving more and more tickets, from more and...
read moreSoftware demos are often seen as a necessary evil by SaaS companies, and the people who buy their products. They’re time-consuming, and they don’t scale well. The more prospects you have b...
read moreI’m going to start this article with a strong statement: User onboarding is the difference between a successful SaaS company and a failing one. Yeah I know. Shocking, right? But bear with...
read moreEverybody in the SaaS world knows how important it is to funnel your users towards the Aha! Moment as quickly as possible. Finding the Aha! Moment can mean the difference between a customer th...
read moreCustomer Success is the sexy new topic in the SaaS & Software industry. We're here to give you a detailed understanding of customer success best practices. To be a fast-growing company, yo...
read moreSo, you've successfully launched a product and now you're planning to launch a new product within the category. If that's the case. This blog is for you. We're here to give you ideas for your new...
read moreWhen I started my first business 6 years ago (which has miraculously survived until this day) I didn’t even have a clue what "market or product positioning or product positioning strategies" we...
read moreAre your users struggling to find value in your product? Is your activation rate lower than you need it to be? Maybe your users are simply abandoning your product? If any of those are true, th...
read moreIn-app marketing - Everyone's doing it in bits and pieces. This guide will give you a holistic idea of in-app marketing, what to improve and how to attract, acquire and retain more users. Did ...
read moreHave you ever considered that product adoption is a lot like physics? Let me explain. We’ve all heard that “object in motion stays in motion,” and it’s an assumption we unknowingly apply ...
read moreWhen it comes to improving product adoption, one of the most effective tools at your disposal is the user onboarding checklist. A great checklist guides your users through various tasks. It he...
read moreCustomer onboarding is an integral part of any SaaS business, and so we thought we'd share some of the best customer onboarding tools to help you out. First, let's consider the differences bet...
read moreIf you’re looking for Pendo competitors to better suit your needs, then you’ve come to the right place. We’ve tried out many Pendo alternatives, each with their own specific use case. We...
read moreProduct-led growth marketing is like the business equivalent of really great storytelling. And that is → Show don’t tell. That’s why we wouldn’t dare tell you what product-led marke...
read moreFeature adoption is critical to the success of any SaaS product. As a PM, the last thing you want is for your users to completely ignore the features you’ve been slaving over the past few month...
read moreFeature discovery is an important aspect of any SaaS product. It has the power to drastically improve adoption of your product and any new features you release. For some reason, however, a lot of...
read moreWhen we say software demo, what comes to mind? Do you think of boring screen-shares? Salespeople trying to push you ever closer to purchasing? Perhaps even thinking about it is enough to make ...
read moreAppcues is a fantastic product when it comes to user onboarding, but is it the right fit for your company? The answer might not be too obvious. With that in mind, we decided to take a look at the...
read moreWalkMe is one of the most popular tools for driving user adoption, but that doesn't always mean it's the best fit for your company. With that in mind, we thought we’d explore the top 5 WalkMe c...
read moreWe know that feeling - you’ve finally got the trial user but she stops using your product after several minutes. Improving the activation rate is a real problem for all companies. Fortunatel...
read moreUser activation is one of the most important KPIs for SaaS businesses which determines their success and revenue in the long run. If you’re struggling with converting trial users to paid ones -...
read moreYou have five minutes only. Five minutes for users to say "oh, I get it" about your software. According to TechCrunch, if your users don't get your software, 77% of them won't come back. There...
read moreIt's rare that a SaaS company invests a lot of time, money and efforts in its user onboarding, adoption and in-app experiences. However, whenever we find such a company, we make sure that everyon...
read moreHave you ever wondered why your users don’t continue to use your app after their initial contact with the onboarding or after the sign-up? There are various reasons why that might happen, b...
read moreIf you had a choice as a business, what would you pick? A new marketing campaign focused on customer acquisition, or retaining and maintaining your relationship with your current customers? ...
read moreNo matter how good your product looks, it won't be revolutionary unless the onboarding experience captures users' attention and immediately shows the value that you provide. Statistics show th...
read moreIn an increasingly competitive SaaS landscape, it becomes harder by day to engage new signups, activate them and successfully take them along the journey of user adoption. With a limited atten...
read moreAppcues is a great digital onboarding tool, but that doesn't mean it's the best choice for you. If you're looking for Appcues alternatives, then you've come to the right place. Perhaps Apccues...
read moreAre you searching for WalkMe alternatives? We're here to save you some time! If you want some more affordable and easier-to-use solutions for your business, you've come to the right place! ...
read moreAt the heart of a great product user onboarding experience is user success. Your product solves a problem for your user. They hire your product to solve that problem for them. An effective onboa...
read moreCustomer satisfaction is an integral part of any reputable online business, not to mention the SaaS ones. Despite the popular misconception about customer satisfaction being pretty much the same ...
read moreTo start fresh in 2019 and focus on activation and adoption. After providing 5 Steps to Successful User Onboarding, we went ahead and asked the experts to provide their user onboarding tips to wo...
read moreThe signup flow is one of the most critical aspects of the user experience journey. It is the initial encounter that a user has with your product. The way you design it can have a major impact on...
read moreAlthough an early stage SaaS, StoryChief really impressed me with their User Onboarding. I went ahead and asked them about their experience & learning. I recently interviewed folks at StoryCh...
read moreAs a SaaS Startup, chances are your team doesn't have enough time to spend 100s of hours analyzing user data to fine-tune that perfect user onboarding flow. The good news is, even by just desi...
read moreUser onboarding emails and its sequences can be a tricky thing for businesses lacking the proper arsenal of copywriting knowledge. What we think sounds good when we write it ends up flopping over...
read moreI see it time and time again. Companies, particularly startups, foregoing user onboarding in favor of just throwing money into paid acquisition channels, or devoting weeks to the latest spammy gr...
read moreToday, I'll give you some guidance on how to hack your free trial conversion rate. This will help you convert more of your trial users into your most loyal customers. But before you can conver...
read moreOne of the most frequent questions we consistently get from UX and customer success teams trying to improve their SaaS user onboarding experience is: Which software companies have the best use...
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