Customer Retention Funnel in 2026: Where AI Comes In and Where Not to Use It
Matt O' Boyle
Director, Customer Success
Matt O'Boyle, Director of Customer Success at Userpilot. What does it take to grow your business and achieve a Net Retention Revenue of 98-99.9%? Since 2018 we went from building an onboarding product for startups to offering a full suite of PLG tools to mid-market companies and enterprise accounts. In my experience as Userpilot’s Head of Customer Success, I know that this level of growth and retention doesn’t come from just having an excellent product.
