user onboarding
The Best Intercom Alternatives of 2021
I actually love it when people ask ‘what is the best alternative to Intercom?’ cause the truth is...it depends. Intercom is a multi-faceted tool with a lot of features and use cases rangi...
7 User Onboarding Best Practices for 2021 + Bonus Tips
I’m going to start this user onboarding best practices article with a strong statement: User onboarding is the difference between a successful SaaS company and a failing one. Yeah I know...
read moreFree Trial VS Paid Trial: When to Switch Your Model [Ahrefs & Surfer SEO Case Study]
There are many benefits to having a Free Trial VS Paid Trial. With a free trial, your users get a test ride of your product with a low barrier to entry. “No credit card required.” They al...
read moreHow Much Help is Too Much Help? Less is More. How to Use Custom Events to Avoid Frustrating Tooltip Overload in SaaS
I was walking near my house this week when I noticed a couple of construction workers putting up these 'Quiet please' notices on the walls: I stopped and couldn't help but think 'Duuude. ...
read moreContextual email automation for SaaS: how to plan campaigns that drive growth across every stage of the user journey
Email automation can be a powerful tool for your SaaS to boost new user activation and drive growth at every stage of the user journey, if used correctly. And that’s a big IF. Simply fl...
read moreThe Analytics Black Hole or The Bottleneck: What’s Stopping you from Solving Your Users’ Pain? + Grab our FREE User Journey Template!
In the mission to solve your users’ most significant pain points, a user journey template can be your greatest asset. Sure, user personas are helpful. But they don’t answer where the sour...
read moreThe 5 Best Product Walkthrough Tools of 2021
The best product walkthrough tools are the ones that keep evolving and improving year after year. Technology and best practice are always moving on, so don’t waste your time checking out l...
read moreThe Only User Re-Engagement Strategy You Will Ever Need
How should I bring the disengaged users back to my product? If this question is keeping you up at night - it well should. Declining user engagement is a slippery slope to churn - every Product...
read moreThe Ultimate 'How to Create Better Product Tours' Guide
There aren’t many people out there who would tell you that you DON’T need product tours for your SaaS. But the phrase “product tours” covers a wide range of different onboarding and trai...
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