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Category: Case Studies

Case Studies
[CASE STUDY] Going Product-Led Growth: How Kommunicate.io drives product adoption without a sales team
April 23, 2020

Kommunicate.io is a Chat-based Customer Support tool suite helping companies combine chatbots with human customer support to deliver the perfect customer service 24/7. But while helping others nail customer support, Kommunicate’s customer success team noticed a disturbing trend: their customers kept asking for features that were already there in the product. 60-70% of users were using only 3-4 major aspects of the product - only a couple of major...

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Case Studies \ Product Experience
[Case Study] How Touchright Software saved hours of dev time after switching from Walkme to Userpilot
April 16, 2020

With a complex product consisting of both a desktop dashboard and a mobile app for Real Estate agents, Rachel Lightfoot, a co-founder and product manager at Touchright - struggled with user onboarding and activation. Touchright helps letting agents, property managers, inventory clerks and contractors produce property reports with ease, and in less time. But the tool requires the user to go through several activation points both in the web app and...

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Case Studies \ Product Experience
[CASE STUDY] How Getcraft saved weeks of dev time, and doubled their user activation rate with Segment and Userpilot (with zero coding)
April 9, 2020

Have you ever stopped using a product you've signed up for because you didn't know how to complete your profile and what to do next? GetCraft, a premium creative network connecting freelance creatives with people looking for their services in South-East Asia, was running into that problem quite often. A user would sign-up, and then - trip themselves up while filling in the product - and either write to support for help or never come...

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Case Studies \ Good UX Inspiration
[CASE STUDY] How Platformly Onboard Users with their Complex Product
February 6, 2020

  Onboarding is a crucial part of any SaaS product. It educates your users, and helps them start seeing value from your product right away. It becomes even more important, however, if your product is particularly complex. Platformly is a marketing automation platform. Among its many features is the ability to nurture leads, analyze customer journeys, and develop personal relationships. It’s a fantastic product, but the wide range...

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Case Studies
[CASE STUDY] How Sked Social Tripled Conversions with a Checklist
January 27, 2020

One of the most popular onboarding elements that Userpilot customers use is the checklist. Checklists provide users with a series of tasks they must complete if they want to make the most of your product. It’s a very effective way of guiding users through your product and towards activation. Sked Social found that when their customers completed the checklist, they converted 3x more than customers who did not complete the...

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Case Studies
How GrowthMentor Drastically Reduced Their Support Tickets by 83% with Userpilot
August 19, 2019

Support tickets and SaaS companies go hand-in-hand, right? At least, that’s what we’re lead to believe. As your business scales up, you start receiving more and more tickets, from more and more people, and it takes up more and more of your time. Sure, you can use different tools to try and automate your tickets, and you can simply hire more Support team members to deal with them. That works. But a much better approach is to reduce the...

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Case Studies
How Userpilot Enabled Troi to Automate their Software Demos & Saved Development Cost
August 14, 2019

Software demos are often seen as a necessary evil by SaaS companies, and the people who buy their products. They’re time-consuming, and they don’t scale well. The more prospects you have booking demos, the more salespeople you need. Plus, they aren’t all that effective when it comes to onboarding your customers. They aren’t going to remember everything you’ve shown them in your demo. When it comes to sitting down with your product,...

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Case Studies
How Userpilot Helped Rocketbots with their Aha! Moment
August 12, 2019

Everybody in the SaaS world knows how important it is to funnel your users towards the Aha! Moment as quickly as possible. Finding the Aha! Moment can mean the difference between a customer that churns, and a customer for life. But it isn’t always easy to show users your Aha! Moment. Rocketbots found that out first-hand. Fortunately, Userpilot helped them to direct their users to their Aha! Moment. In this article, we’re going to...

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Case Studies
How to Improve Activation Rate? - Learn from Albacross's Success Story
April 18, 2019

We know that feeling - you’ve finally got the trial user but she stops using your product after several minutes. Improving the activation rate is a real problem for all companies. Fortunately, we’ve passed through these struggles. And you can too. We’re going to show you how Albacross used Userpilot to improve activation rate, user adoption, and trial to paid conversions for more than 33% in 14 days. After this article, you will be able...

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