Category: Case Studies

Case Studies \ Product Management
5 Customer Retention tactics for the Time of the Crisis - how to survive the 'War-Time' as a SaaS business without discounting
March 20, 2020

The coronavirus crisis escalated quickly and, in a matter of just days - pushed a number of countries in Europe and the US to take the extreme measures. City lockdowns, school closures, mass-gathering bans and forced social distancing - has sent several industries into contraction, and most companies expansion activities to a screeching halt. While the impact of social distancing and travel bans on brick-and-mortar businesses is obvious - what...

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Case Studies \ Good UX Inspiration
[CASE STUDY] How Platformly Onboard Users with their Complex Product
February 6, 2020

  Onboarding is a crucial part of any SaaS product. It educates your users, and helps them start seeing value from your product right away. It becomes even more important, however, if your product is particularly complex. Platformly is a marketing automation platform. Among its many features is the ability to nurture leads, analyze customer journeys, and develop personal relationships. It’s a fantastic product, but the wide range...

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Case Studies
[CASE STUDY] How Sked Social Tripled Conversions with a Checklist
January 27, 2020

One of the most popular onboarding elements that Userpilot customers use is the checklist. Checklists provide users with a series of tasks they must complete if they want to make the most of your product. It’s a very effective way of guiding users through your product and towards activation. Sked Social found that when their customers completed the checklist, they converted 3x more than customers who did not complete the...

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Case Studies
How GrowthMentor Drastically Reduced Their Support Tickets by 83% with Userpilot
August 19, 2019

Support tickets and SaaS companies go hand-in-hand, right? At least, that’s what we’re lead to believe. As your business scales up, you start receiving more and more tickets, from more and more people, and it takes up more and more of your time. Sure, you can use different tools to try and automate your tickets, and you can simply hire more Support team members to deal with them. That works. But a much better approach is to reduce the...

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Case Studies
How Userpilot Enabled Troi to Automate their Software Demos & Saved Development Cost
August 14, 2019

Software demos are often seen as a necessary evil by SaaS companies, and the people who buy their products. They’re time-consuming, and they don’t scale well. The more prospects you have booking demos, the more salespeople you need. Plus, they aren’t all that effective when it comes to onboarding your customers. They aren’t going to remember everything you’ve shown them in your demo. When it comes to sitting down with your product,...

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Case Studies
How Userpilot Helped Rocketbots with their Aha! Moment
August 12, 2019

Everybody in the SaaS world knows how important it is to funnel your users towards the Aha! Moment as quickly as possible. Finding the Aha! Moment can mean the difference between a customer that churns, and a customer for life. But it isn’t always easy to show users your Aha! Moment. Rocketbots found that out first-hand. Fortunately, Userpilot helped them to direct their users to their Aha! Moment. In this article, we’re going to...

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Case Studies
How to Improve Activation Rate? - Learn from Albacross's Success Story
April 18, 2019

We know that feeling - you’ve finally got the trial user but she stops using your product after several minutes. Improving the activation rate is a real problem for all companies. Fortunately, we’ve passed through these struggles. And you can too. We’re going to show you how Albacross used Userpilot to improve activation rate, user adoption, and trial to paid conversions for more than 33% in 14 days. After this article, you will be able...

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