In this simple guide, we’ll explore some of the most common customer onboarding challenges, and break down tactics for any product manager to overcome them.
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How can SaaS companies benefit from usage rate segmentation and what’s the point of it? Let’s learn what usage rate segmentation is and how you can build segments based on product usage.
In the competitive SaaS world, customer retention can be a huge challenge. Automation flows can be your secret weapon for keeping customers loyal.
Today, many software companies are delivering their software over the internet via web-based log-ins compared to traditional installed software. You might use SaaS applications daily already, cloud software like Google Drive, Zoom or Slack. If you want to learn more about SaaS, the route you’d want to take depends on what problem you’d want to […]
There’s nothing better than having satisfied customers who are more than happy to use your product. It’s the Customer Success team’s role is to identify people who are less successful, and help them to learn and use your product better. Today, we’ll be going over some common mistakes that we see in SaaS Customer Success […]
The SaaS reverse trial is an effective approach for converting free to paid users. This article shows you how to get started.
