SELF-SERVE CUSTOMER SUPPORT
Reduce Support Tickets with In-App Support
Automate customer support with product walkthroughs and tooltips. Predict user issues before they happen with Product Analytics and Surveys.
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Join 1,000+ companies that are Accelerating Product Growth with Userpilot
Provide instant answers with on-demand Resource Center
Help users find answers quickly with the Resource Center. Add modules like FAQs, videos, and how-to articles, and let users search your knowledge base directly within your product.
Educate customers and collect information at scale
Reduce onboarding and support calls by collecting customer information at scale and guiding users with contextual in-app guides and tooltips.
Focus on the right customers with granular segmentation
Identify and prioritize high-value accounts by segmenting your customers by role, revenue, plan, or any other attribute.
Track and improve customer satisfaction
Use Analytics Dashboards to monitor key metrics impacting customer satisfaction and health scores: NPS, CSAT, and CES scores, retention and churn rates, and more.
"Helping us solve customer-facing problems with fast turnarounds"
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Osano reduced support ticket volume by 25%, significantly reduced delinquent churn and increased expansion revenue
“We have seen a substantial decrease in repeated questions once we implemented the Resource Center.”
Security Standards at Userpilot
As a vendor that processes millions of data points on a daily basis, we take our customers and their users’ data very seriously.
Our data is fully encrypted, managed, and stored by SOC-compliant vendors such as Amazon AWS and Google Cloud.
- SOC 2 Type II
- GDPR
- HIPAA