Looks like you’re searching for Walkme alternatives to strengthen your research. We’re here to save you time on that.

If you want some more affordable and easier-to-use solution for your business, you’ve come on the right place!

We’ve tried 5 biggest Walkme alternatives over a couple of weeks, and here is our in-depth feedback.

We will share with you our thoughts on the top 5 Walkme alternatives:

  • Userpilot
  • Pendo
  • Whatfix
  • Gainsight
  • Userlane

Although there are many other great digital adoption tools (like Appcues or Trychameleon), we think that these 5 are the biggest Walkme competitors and alternatives for several reasons we will mention through the article.

Anyway, our team used Walkme in our previous projects, and we realized that it’s not the best tool for us. Without a doubt, it’s a great product with a lot of features, but it didn’t satisfy our needs. We’ve realized that there is a market for a less complicated and cheaper user onboarding tool. From that reason, the Userpilot was born.

Because of our several years expertise in user onboarding, product adoption, and UI/UX design, we were forced to use all the tools from this list. So when we say that we tried all Walkme alternatives, we really mean that.

Since we know the real struggle and how exhausting could it be to find the best user onboarding & product adoption tool for your business, we’ve decided to craft this amazing and in-depth guide on the best Walkme alternatives for you.

At the end of this article, you will be able to find the best Walkme alternative that will suit your needs and help you to drive crazy product adoption.

Before we dive into in-depth research of all five platforms, let’s see the biggest pros and cons of the most famous digital adoption tool ever – Walkme.

Walkme brief summary – The pioneer in Digital Adoption

Walkme is a cloud-based platform that helps product managers and customer success managers to manage in-app experiences and create product tours. Without a doubt, Walkme is one of the pioneers in the user onboarding market. Because of its huge and recognisable brand, it is probably the first choice for many companies.

But, is it suitable for everyone?

Of course not. Let us briefly explain to you what are its biggest advantages and strengths over other Walkme alternatives.

As its name tells, Walkme is mostly focused on building walkthroughs in your application.

Walkme

Walkme helps you to onboard and adopt more users by creating different walkthroughs inside your application.

What are Walkme’s biggest strengths?

  1. Great product tours and walkthrough processes – As we mentioned, Walkme is the one of the first pioneers in the user onboarding market. Because the first-known user onboarding flows were mainly based on product tours and walkthroughs, Walkme is specialized in this field.
  2. Powerful data and analytics – Through Walkme’s dashboard, you can easily see all your user onboarding data and analytics.
  3. Great for large enterprises – If you carefully take a look at the Walkme’s reviews online, you will see a pattern – almost all reviewers are working in the companies with hundreds even thousands of employees. Without a doubt, because of its strengths and powers, Walkme is a great tool for big enterprises. But because of its pricing and hardness to use, it isn’t the best option for startups, SaaS or small and medium businesses.

Walkme can certainly help you to create great walkthroughs and user onboarding flows, but its implementation is very hard.

Walkme is an on-premise solution – so you have to install it before using it. This can become a little bit messy, since installing Walkme inside your system requires a lot of technical knowledge. So you need to put a lot of effort just to see how Walkme looks like.

What would happen if you don’t like its functionalities?

You will need to change entire code again.

This can be a really big struggle for small and medium businesses with limited human resources and money – especially since the pricing packages for Walkme are going from $9000 to over $50.000 per year.

As far as we can see, without a doubt, Walkme is a great tool. But not suitable for everyone.

We will describe each of the above-mentioned tools, and compare it with the Walkme. If you don’t want to read detailed comparisons of each Walkme alternative, you can jump at the bottom of the article to see in-depth comparisons table, where we’re comparing all alternatives in one place.

Let’s see what are the best Walkme alternatives.

1. Userpilot

Although this may seem like shameless self-promotion, over the year, Userpilot positioned itself as a great Walkme alternative.

Userpilot’s mission is to help product managers and customer success managers to onboard more users through carefully planned and personalized user onboarding flows.

The best thing about Userpilot, is that it offers you to build triggered, personalized, context-driven and behavioural based user onboarding processes.

On this way, you will easily improve your activation rate and product adoption.

Long story short – Userpilot helps you to show the right messages at the right time to the right users.

Unlike the Walkme, Userpilot offers you a bigger variety of UI elements you can use to build perfect in-app experiences. You can create checklists, different in-app notifications, progress bars or product tours and walkthroughs.

When it comes to installation, Userpilot is very easy to use. Unlike for the Walkme, you don’t need almost any technical background or development team.

Everything is done by installing our chrome extension and putting one piece of the JavaScript code inside your application.

Simple as that.

Creating user onboarding processes is even easier. With a simple drag and drop feature, you are able to create amazing in-app experiences.

You will see the value of our simple and intuitive product as soon as you create your account. There are no frustrations or frictions. You are able to create your first experiences without any unnecessary steps or data to fill-in.

By using our simple chrome extension, you will be able to create and preview all in-app experiences you create.

Walkme alternative

On the image above, you can see how easily it is to create amazing product adoption experiences. On the right side of the screenshot, you can see that you can do full customization inside the application – without changing your CSS code.

The good thing about Userpilot, is that if you have any struggles, our team will be at the tom of your hand. Whether you have a problems with using the product or you need help with creating converting in-app experiences, we would be happy to help you. Our mission is to help our customers improve their product adoption and make great case studies – just like we did with Albacross when they significantly improved their activation rate.

Sometimes we even meet our beloved customers in person and work with them on their product adoption and user onboarding. 🙂

Walkme alternative_Userpilot

We saw that a Walkme is very indifferent about the pricing. They offer you only two plans – free and a custom one. There is no clear pricing method. Fortunately, that’s not the case for the Userpilot.

Userpilot’s pricing is based on the number of monthly active users you have. If you’re still indifferent about Userpilot, you will get a 14-days free trial. If you’re a startup who has less than a 1000 monthly active users, Userpilot charges you only $79 per month.

You can find out more details on our official pricing page.

Userpilot summary

As far as we can see, Userpilot is a great fit for startups, SaaS and small and medium businesses who are in the growth phase. You can easily install Userpilot in your application without any development efforts or technical assistance. With our unique features, you can build a variety of UI elements and trigger them based on user’s behaviours.

Userpilot is very affordable in comparison with Walkme. Instead of wasting thousands of dollars per month, you can pay a few hundred (if you have a large amount of monthly active users), or even as little as $149 if you have less than 2500 monthly active users.

If you think that a Userpilot is a great fit for you and your company, contact us and get a demo.

We would be more than happy to meet you and help you with your user onboarding and product adoption.

Anyway, let’s move forwards, and see why Pendo is also a good Walkme alternative.

2. Pendo

Although it’s very similar like Walkme or Userpilot, Pendo also offers you an opportunity to collect high-valuable user feedback and NPS score.

It’s one of the rare platforms that gives you both opportunity to create both user onboarding processes and in-app feedback collection flows.

With Pendo, you can segment your users by different user personas and show them different and personalized in-app guides.

Unlike in Userpilot, in Pendo, you’re limited with UI elements. You can only create different walkthroughs, in-app messages and user guides – just like in the Walkme. Unfortunately, Pendo doesn’t offer you an opportunity to create checklists, hotspots, progress bars, and many other elements.

The good thing about Pendo is that you can have a look at in-depth analytics, reports and data.

Walkme alternative

The installation of Pendo isn’t too much complicated like for the Walkme, but it also isn’t easy like for the Userpilot. Installation requires a little bit advanced technical knowledge.

To install Pendo in your application, you will need between 10 – 30 minutes. First, you will need to identify visitors and account metadata, then to install the Pendo, and after that to verify your installation.

Just like it’s the case for the Walkme, Pendo is also pretty indifferent about their pricing. There are no fixed prices per month. The only thing we know is that Pendo offers you a free plan for up to 100 monthly active users.

Pendo Summary

Pendo is a mix of product analytics, customer feedback and user onboarding software. With Pendo, you can create product walkthroughs, collect feedback and monitor user’s behaviours and analytics.

If you are looking for software that will help you to understand your customers better, you can choose Pendo. But if you want to create amazing user onboarding and in-app experiences, then perhaps Pendo is not the best tool for that.

Without a doubt, it can help you with your user onboarding, but its limited capabilities make it hard to create extraordinary experiences.

3. Whatfix

Whatfix – another good Walkme alternative.

Its functionalities are almost the same as for the previous two Walkme competitors.

Starting your subscription on Whatfix is a little be indifferent and confusing – since they don’t provide us with clear information – you either don’t know what’s their pricing or does they have a free trial.

Some resources are suggesting that a Whatfix’s pricing starts at $1200/year.

Installation isn’t very complex. You will need to install their Chrome or Firefox extensions in order to create guides, but you also need to install their JavaScript snippets if you want to preview them (but this is not a case with Userpilot – you can preview your in-app experiences even without installing the code).

With Whatfix, you can create different guides and UI elements, but you still have some limited options.

Walkme alternative

Customizing your in-app experiences requires a little bit of technical knowledge – since it needs to be done in CSS.

Whatfix doesn’t support A/B testing like Userpilot, but you can track your analytics. The only advantage of Pendo over Whatfix, is that in Whatfix you need to integrate your Google Analytics account if you want to track data, while Pendo doesn’t requires that.

Despite Whatfix’s advantages, one of the biggest cons is their customer support. We’ve heard that people are very often complaining about its customer support. The only “self-serve” customer support channel we found is their online forum – but even there, you will very often find out other Whatfix’s customers answering your questions, instead of their support representatives.

Whatfix summary

Because of its indifferent user journey – adopting Whatfix can take days, maybe even weeks. On another hand, they have a really good product where you can easily create in-app experiences without the coding. It’s a little bit harder to customize your UI elements comparing with other Walkme alternatives, but at the end of the day, Whatfix is suitable for both enterprises and small and medium businesses.

4. Gainsight

Gainsight is a suite of products for customer success and product experience.

With their customer success platform, you can easily measure your customer’s health score and track all other analytics you need to improve your user onboarding.

Through Gainsight PX product for product adoption, you can create various UI and in-app experience elements to deliver the first Aha moments.

Gainsight is integrated with the Salesforce, so basically, the installation of your Gainsight account is going through the Salesforce.

It’s very easy to install Whatfix for non-technical people, but if you don’t have a Salesforce account, the things can become a little bit messy.

Inside Gainsight, you will have access to different features like task management, email management, triggered emails, analytics, and many more.

Because of its robust platform, Gainsight is probably the most ideal solution for measuring and tracking customer success – but not for creating extraordinary user onboarding flows and in-app experiences.

Walkme alternative_Gainsight

When it comes to pricing, like almost all other tools except Userpilot, Gainsight is very indifferent. There is no clear pricing at all. The only thing you know for sure as a potential customer is that they’re offering a lifetime free plan for up to 100 monthly active users.

Gainsight summary

Because Gainsight is integrated into the Salesforce, perhaps you will first need to create an account to the Salesforce in order to install the Gainsight into your product. Gainsight offers you great customer success metrics and analytics, but not exceptional UI and in-app experiences.

If you’re looking for a Walkme alternative that will offer you better customer success data, then Gainsight can be your go-to tool for that. But if you’re looking for a Walkme competitor who will help you to create amazing user onboarding flows – perhaps some other tool will suit your needs.

5. Userlane

Userlane supports both employee and customer onboarding. In this article, we will cover just the customer onboarding part – since only that correlates with the Walkme.

With reason, Userlane is the simplified Walkme alternative. Basically, in Userlane, you have the same core features as Walkme has.

The difference between the Walkme and Userlane, is because it’s relatively easy to implement Userlane inside your application. Everything you need is to just copy/paste one snippet of a Javascript code – without changing your application system.

Walkme alternative_Userlane

When it comes to UI elements and in-app experiences, Userlane supports only walkthroughs. You can build customized and personalized product tours and walkthroughs.

With their analytics and data, you will have a clear insight into everything that’s going on with your walkthroughs.

Userlane provides you with a guided trial version of the application. After you finish your trial, the pricing depends on the number of users you have and the features you want to use.

Userlane Summary

If you’re looking for a simplified and less-confusing Walkme alternative, Userlane might be a great tool for you. Although you can create only walkthroughs, it will work very well with less-complicated applications.

Which Walkme Alternative is the best for you?

After we carefully analyzed all Walkme alternatives, it’s time to see which one is the best for you and your business.

Here is our in-depth Walkme alternatives comparison table:

If you are looking for a simplified Walkme alternative with the same functions, than Userlane will be your go-to tool.

If you are looking for a tool that will supercharge your analytics and provide you with effective data, perhaps the Pendo can be a great choice.

If you are looking for a less affordable solution, all 5 alternatives could be the best tip. If you’re looking for a software similar to Walkme but cheaper, Whatfix or Gainsight can be a good choice.

And at the end, if you’re looking for a Walkme alternative that will help you to create better user onboarding and in-app experiences, than a Userpilot will be the best choice.

If you’re looking to create amazing in-app experiences, book a demo of Userpilot.

Let us know in the comments what will be your go-to tool for product adoption and customer onboarding. Please share below if you found this helpful.

 

Please note feature information correct as of May 2019. Userpilot has made every attempt to ensure the accuracy and reliability of the information provided on this website. However, the information is provided “as is” without warranty of any kind. Userpilot does not accept any responsibility or liability for the accuracy, content, completeness, legality, or reliability of the information contained on this website.

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