Category: Product Experience

Product Experience
The Best NPS Tools & Software + How to Use Them to Cut Churn by Up To 30%
September 24, 2020

[Editor’s note: If you’re looking for a more introductory resource on NPS and how to use it - check out our earlier Guide to NPS here.] If you’re looking for the best NPS tools, you’ve come to the right place. In this blog, we’ll not only discuss the features you need to look for in NPS tools, but also how to use them to make most out of your survey. Source: userpilot.com Net Promoter Score is one of the best known and most widely-used...

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Product Experience
Why You Need To Do More Product Experiments (And How To Do Them Right)
September 9, 2020

Product experiments help product managers and their users get better results. It’s that simple. You need to be running them. In this blog, we’ll show you WHY and HOW. Source: apptimize.com Experimentation and A/B testing are bread and butter in marketing, but in product...it gets complicated. While most marketers are familiar and well-equipped with code-free tools that allow them to run such experiments, product managers often think they...

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Product Experience
Best Product Growth Tools For Every Stage of Your User Journey
September 3, 2020

What are the best tools for user activation and feature adoption? Which tools do you guys use for user retention? What tools should I use to boost my feature engagement? We get these questions *a lot* in our Product Growth and Retention group (go check it out, BTW.!), so we thought - let’s collect the most helpful tools for each stage of the marketing funnels and user journey. Product Growth requires improving your different ‘Pirate Metrics’...

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Product Experience
Best User Retention Tools & Software to Keep More Customers
August 18, 2020

The choice of user retention tools and software available to SaaS businesses is completely overwhelming. This blog will explain the types of user retention tools & software so that you can take control. We will help you choose the best options for your needs. Remember this Apple’s iPhone 3 advertising slogan? Source: cultofmac.com Well, maybe it’s due a revival - this time as an unofficial mantra for the SaaS sector. Whatever problem...

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Product Experience
Product-Led User Adoption Flywheel - What is it and How to Build One
July 15, 2020

What’s a Product-Led User Adoption Flywheel? Well, I decided to write this post because our users kept asking me the same question: 'How do I segment my users?' If that's a question that is not letting you sleep at night, User Adoption Flywheel is the answer.  Designing one for your SaaS product will help you segment users and their needs with a laser-focus. And then building it in the user experience will make it easy to engage all your...

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Product Experience
User Adoption Metrics - How to Finally get them Right
July 8, 2020

If you don’t know which of your new users are going to turn into paying customers and which are going to drift away, you need to be thinking about User Adoption Metrics. Improving your metrics and pushing new users to the Activation milestone is critical to the long-term growth of your SaaS business. If learning how to measure and improving your user activation is on your agenda - you’ve come to the right place. In this post, we’ll examine...

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Product Experience
Building Features Nobody Uses? 😰 👉Grab These 11 Easy Ways to Boost Feature Activation
July 1, 2020

Feature activation can make or break your product. That's not an exaggeration. It doesn’t matter what features you build if your users aren't using them. And if they end up not using most of your product's features, then your product isn't providing enough value. That's what leads to churn. Customer retention and feature activation are closely linked. Nail feature activation and you'll quickly see an increase in retention. In this article,...

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Product Experience
How to Make Your Product Experience 5-Star
June 19, 2020

As more and more SaaS companies wake up to the fact that we live in a product-led era, improving product experience is becoming a top priority. Nowadays, SaaS companies need to let their products do the talking. That means providing the best possible product experience. That's what keeps customers coming back for more. In fact, product experience is arguably the single biggest factor when it comes to increasing retention. After all - your...

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Product Experience
Product Drive 2020 has finished! What now?
June 3, 2020

After two intense, knowledge-packed days Product Drive - our first Virtual Summit for Product People - has come to an end! Over the last 2 days, we hosted 24 speakers from top-companies and 2090 (!) attendees from all over the world! We also had an amazing time in our Product Growth & Retention Facebook group - discussing each talk with the speakers and attendees LIVE.  We also made some real, human connections (looking forward to all...

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Customer Success \ Product Experience
Don't Give Your User a Silent Treatment - 8 Best Customer Feedback Tools for your SaaS
May 21, 2020

Customer feedback tools have come a long way since the days of manually reaching out with a long, boring survey. You can now choose from a wide range of tools, designed to help you collect the customer feedback you need to take your SaaS in the right direction. In the Product-Led era, listening to your customers has never been more important. I'm going to explain exactly why you should be listening to your customers if you aren't...

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