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A Guide to Customer Journey Analytics: How to Analyze & Improve Customer Journeys

Customer journey analytics help product, marketing, and customer success teams improve the customer experience so that users can achieve their goals more easily and the companies – their business objectives. In the article, we explain what a customer journey and customer journey analytics are, how customer journey analytics differ from customer journey mapping, the benefits of customer journey analytics and how to conduct the analysis

6 Key Activation Metrics for SaaS Companies + How to Improve Them

Growth

Are you tracking the right activation metrics for your SaaS product? Discover the 6 core metrics that can make a difference.

Appcues vs Pendo: An Honest Comparison + A Better Alternative

Unkategorisiert

Appcues vs Pendo. Which is the better tool for Onboarding Saas users and driving customer success, and is there perhaps a better alternative? We will look at some key features and how they measure up against each other. Let’s dive in and find out more.

50+ Beste Tools zur Benutzereinführung für SaaS [Updated for 2024 & Categorized]

Allgemein

Seien wir ehrlich: Ohne die richtigen Onboarding-Tools für Benutzerkönnen Sie Ihren neuen Benutzern kein großartiges Onboarding-Erlebnis bieten. Und ohne ein großartiges Onboarding-Erlebnis werden Ihre Benutzer nicht aktiviert und abwandern. Laut TechCrunch kommen 77% Ihrer Benutzer nicht wieder, wenn sie Ihre Software während des Onboarding-Prozesses nicht verstehen. Deshalb haben wir eine Liste der 50 besten kostenlosen […]

Appcues Pricing Explained: Is It Worth It? (+Better Alternative)

Comparison Updated

Thinking about Appcues for your product adoption? This post explains all you need to know about Appcues pricing and gives you an alternative to this tool.

How to Create Effective Step-By-Step Guides For Your SaaS Product

User Onboarding

In SaaS, a step-by-step guide is a resource meant to outline and describe every step to fulfill a process. And it’s designed so any employee or customer can follow through and execute the required tasks successfully. For digital adoption, documentation is key to keeping users engaged with your product and breaking down complex tasks into simple process documents.

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