Search Results for: customer insights

A Guide to Customer Journey Analytics: How to Analyze & Improve Customer Journeys

Good UX Inspiration

Customer journey analytics help product, marketing, and customer success teams improve the customer experience so that users can achieve their goals more easily and the companies – their business objectives. In the article, we explain what a customer journey and customer journey analytics are, how customer journey analytics differ from customer journey mapping, the benefits of customer journey analytics and how to conduct the analysis

50+ Beste Tools zur Benutzereinführung für SaaS [Updated for 2024 & Categorized]

Allgemein

Seien wir ehrlich: Ohne die richtigen Onboarding-Tools für Benutzerkönnen Sie Ihren neuen Benutzern kein großartiges Onboarding-Erlebnis bieten. Und ohne ein großartiges Onboarding-Erlebnis werden Ihre Benutzer nicht aktiviert und abwandern. Laut TechCrunch kommen 77% Ihrer Benutzer nicht wieder, wenn sie Ihre Software während des Onboarding-Prozesses nicht verstehen. Deshalb haben wir eine Liste der 50 besten kostenlosen […]

How to Create Effective Step-By-Step Guides For Your SaaS Product

User Onboarding

In SaaS, a step-by-step guide is a resource meant to outline and describe every step to fulfill a process. And it’s designed so any employee or customer can follow through and execute the required tasks successfully. For digital adoption, documentation is key to keeping users engaged with your product and breaking down complex tasks into simple process documents.

Userpilot is now SOC 2 Type II Certified! Learn About Our Information Security Standards

Updates

SOC 2 Type II is one of the highest information security standards available for SaaS companies. At Userpilot, we know how essential information security is for your company. That’s why Userpilot has subjected itself to a stringent data security audit by an independent auditor. In order to ensure our information security measures are of the highest standard – we have been audited by Barr Advisory, and awarded the SOC 2 Type II certificate.

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