Ever wondered how likely your customers are to recommend your business? That’s where Net Promoter Score (NPS) comes into play. This measurement is more than a statistic—it’s a mirror reflecting your customer’s loyalty and the health of your customer relations. Dive into the Net Promoter Score definition to discover mirror customer sentiment and how it […]
Customer journey insights enable marketing, product, design, and customer success teams to make informed decisions and create better customer experiences. In this article, we explain what customer journey insights are, how they are linked to customer journey analysis and customer journey mapping, why they are important, and how to extract and use them to optimize the customer journey.
Saving time isn’t the only benefit of visually analyzing customer feedback. Being able to examine customer feedback data visually also makes it easier to derive actionable insights and, ultimately, form decisions. How do you visualize user feedback, and what are the different methods to go about it? We’ve got the answers right here!
We can all recognize good survey questions when we see them. They’re well crafted to help you gather valuable user feedback. But crafting one can be a real head-scratcher. We discuss different types of questions and how to write good surveys.
What customer discovery questions should product managers ask to accurately identify the unsatisfied needs of potential customers and validate ideas? This is exactly what the article deals with, so if you’re after the answer to this question, you’re in the right place.
Customer analytics is the cornerstone for making informed decisions, enhancing the user experience, and, ultimately, fostering growth. Let’s see eight critical trends you can follow to stay on track with the changes and how you can apply them to achieve product growth.
