Search Results for: customer insights

12 Customer Engagement Metrics to Monitor in 2024

12 Customer Engagement Metrics to Monitor in 2024 cover
User Engagement

Customer engagement metrics are measures of how customers interact with your SaaS product. They show how involved, satisfied, and loyal your customers are. Monitoring these metrics helps businesses identify improvement areas, refine engagement strategies, build stronger customer relationships, and enhance retention. And ultimately, drive product growth.