Search Results for: customer insights

Churn Management Basics: How to Predict and Prevent Churn

Churn Management Basics: How to Predict and Prevent Churn
Product Experience

Done well, churn management will enable SaaS companies to retain existing users and increase net revenue. Churn management is all about anticipating churn and proactively preventing it to improve customer satisfaction. It’s an ongoing process for all SaaS companies. This article shows you how to get started.


How to Collect and Manage Feature Requests in SaaS

How to Collect and Manage Feature Requests in SaaS
Product Experience

Feature requests are new product ideas or suggestions from your customers or team members. In this article, we’ll cover several methods for collecting and managing feature requests to meet customer expectations, improve user experience, and retain and grow your user base.