Customer retention is the strategies and actions that SaaS businesses use to build long-term relationships with their customers and encourage them to renew their subscriptions. It involves various tactics aimed at enhancing customer satisfaction and fostering customer loyalty.
Customer retention is vital for product success and business profitability. Why? That’s one question we discuss in the article. You will also learn how to build a retention strategy, what metrics to track, and 10 bulletproof retention tactics for SaaS companies.
A customer engagement platform in your toolbelt greatly increases your conversions, sales, and overall business success. Here are 12 of the best customer engagement platforms in 2024!
Customer metrics are data points used to track, measure, and analyze various aspects of the customer experience. They come in different forms—customer success, customer engagement, customer service metrics, and so on. These metrics offer concrete data that help companies make informed decisions and strategize effectively.
Customer feedback can be a goldmine of valuable insights for SaaS companies seeking growth. But how does one actually go about collecting feedback, prioritizing it, and using it to make key product decisions? Meagan Glenn, Senior Program Manager (Success and Product) from Lavender lays it out for us in this interview.
![Customer Progress Tracking: How to Do It for SaaS [+ Tools] cover](https://blog-static.userpilot.com/blog/wp-content/uploads/2024/04/customer-progress-tracking-how-to-do-it-for-saas_ae6370f564a0d17db7fc4005e07ca0bd_2000-450x295.png){kind=tracking}
Customer progress tracking can help you understand how customers make progress with your product. Based on such product analytics, you can further improve your product offerings and drive growth. There are several ways to perform progress tracking, and we discuss all of them here for you. So, without further ado, let’s dive in!
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