Looking to track and improve customer sentiment for your brand? This article provides a detailed guide: What is customer sentiment, and why does it matter for your bottom line? Proven methods for collecting valuable customer feedback, from surveys to monitoring social media. Actionable strategies for improving customer sentiment.
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Customer perception can make or break your brand reputation. But why is customer perception important and how can you improve it? Let’s explore what it is and how to measure it, then look at 10 ways to make customers look at your brand with a positive lens and increase product engagement!
Data analytics plays an instrumental role at every step of building a successful product. Whether you’re building your user base or releasing a new feature, the right no-code analytics platform can help you make evidence-based decisions. In this article, we’ll discuss the features and benefits of some of the best no-code analytics tools.
Pulse surveys can help you spot actions that require immediate care, assess the impact of an internal or external event, and track your performance over instant and brief moments. In this article, we will examine what a customer pulse survey is, how it can benefit you, the right time to send it, and best practices for creating pulse surveys.
Are you planning to launch a customer effort score survey soon? This article outlines practical steps and best practices. We also discuss rating scales.
Explore how Appcues stacks up against Whatfix to determine the ideal solution for customer feedback in terms of features, prcing, and more!
