Search Results for: customer insights

What Is Customer Effort Score (CES) and How to Measure It

What Is Customer Effort Score (CES) and How to Measure It cover
UX Analytics

Confused about what a customer effort score is and why it’s relevant for you? Customer effort score (CES) is the gold standard for SaaS organizations trying to improve their customer experience. In this guide, we explore how to measure CES, why it matters, and how you can improve yours.