Customer segmentation is the process of grouping customers based on shared characteristics, like feature usage or language. Segmenting customers enables teams to extract actionable insights from their behavior and offer personalized customer experiences.
Why should you conduct customer experience analysis? The data you receive from CX analytics enables you to reduce customer churn, increase customer satisfaction and retention, and help you identify the areas for product improvements.
Get on top of your SaaS customer success goals this 2024 with our ultimate guide.
Track your customer data and analyze their behavior to influence your sales process and marketing efforts. Here are 13 customer tracking software that you should look into if you’re planning to grow your business.
What is augmented analytics? Augmented analytics represents a sophisticated approach to data analytics, leveraging the capabilities of artificial intelligence (AI) and machine learning (ML). It elevates our interaction with data by providing contextual understanding, thereby streamlining and simplifying the process of data analysis. Imagine possessing an intelligent ally that not only comprehends your datasets, but […]
SaaS renewals can be a breath-holding moment. It’s when a customer decides whether to continue paying for your product or not. If you want to ensure customers renew each time, continue reading ahead. In this article, we’ll share everything you need to know for increasing customer renewals.
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