Customer experience (CX) describes how interactions with your product and brand make your customers feel. In contrast to product experience and user experience, customer experience refers to the perception of the product at all stages of the customer journey, not just while using it.
What is a customer engagement platform? How is it different from a CRM? Why should you have one? These are the main questions that this article answers. We also introduce 12 customer engagement platforms that your SaaS organization should consider.
Looking for practical customer journey analytics examples to inspire your own strategy? You are in the right place! This guide discusses how customer journey analytics can help you understand customer interactions with your business. It will also dive into examples that can help you improve your customer journey based on insights into your customer behavior.
Learn how to analyze the customer journey to improve the user experience and enhance customer satisfaction. This article will show you 11 different methods and three tools to make your life easier.
Want to properly analyze customer behavior to build personalized in-app experiences and drive retention? This detailed guide with tools is for you!
Is customer churn dragging down your business growth? Discover 15 powerful strategies to reduce customer attrition rate, boost customer loyalty, and achieve sustainable success. Learn how to personalize the customer journey, gather valuable feedback, and foster a community around your brand.
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